Needs improvement 2/5
Touch ID constantly forgets that you set it up and you have to redo it quite often. It gets tedious having to do that. There needs to be a bug fix for that.
Apple wallet support 3/5
Why won't it work in apple wallet
Please fix 3/5
For some reason now I can't see my transaction history and it just says technical difficulties please try again. Please fix ASAP! I used to love this app.
Updated the app now the transactions do not load all you see is "try again technical difficulties" Someone needs to try again with the update & have someone check the functionality before it's published 💯
What happened to touch-id? 2/5
One of the best things to happen to this app was the addition of touch-id support. However, about a week ago while trying to login the app crashed. Once I poened it again, touch-id was gone. Can't get it back at all. I've done everything, unisntalled the app, re-installed the app, nothing worked. I've lost the ability to use touch-id. And no it's not my phone, I have multiple apps that also use touch-id and they all work as they should. Worst part is that there's no support anywhere for the app. The link for App Support just takes you to the Serve website. Unreal.
DON'T DO IT!! 1/5
By Happy it's great
No one accepts this card and won't work with debit! Constantly putting holds on funds for days when companies say they aren't holding it. Customer service is horrible! Ive cancelled my card back to Cards.com
Big Disappointment 1/5
If I could give it No Star I would, card needs a complete overhaul. Last time I was about to use it which was a year ago, I was told it was not valid because it didn't have a chip and it still doesn't nor is it on Apple Pay. What's going on Am Ex get with it?
THIEVES they STOLE all my money 1/5
They shut down my 2 prepared cards (serve and bluebird) for no real reason, and i was have in balance more than $2200, and they refused to send me back my money.
Now i contact lawyer to sue them
Get away from them, they are really THIEVES
Finally fixed the sub account activity bug 4/5
Now I'm able to see my sub account activity and transactions. It's a great way to manage money for my child allowance.
Updates :( 3/5
For the most part the app does most all it needs to do, the MOST frustrating part for me is that EVERY time there is an update ALL your previous personalized settings reverts back to the app initial settings!!!! So you have to sign in and set em all over AGAIN.....
Keeps crashing 1/5
The app worked fine until last week, then stopped, it crashes at opening, so it has become unusable, too bad I can't leave no star.
Amazing! Truthfully advertised. 5/5
By Brandi Lynn24
Real quick- people really? Has our society become so spoiled and rude to give this app a one start because they can't remember their password? Well that's intense! Come on people. I love it. Its simple and informative. Easy to follow navigational layout to take you anywhere on the app you wish to go to. Thought it was awesome I had an extra $39 bucks just because I used the card. (this app shows you everything :))American express gives you .01% back on all purchases. No other card of mine does that with out being accompanied by other fees. I see articles online about this not being a debit account, some even say you can only use it for web purchases while others say only credit. I am here to tell you how I am now using this for literally all purchases in store and online. I pay bills, I cash my clients personal checks through the camera deposit, I even do a transfer from this account to my other debit and savings account. You have a routing and a checking number , not sure if most users know that but it does make it very easy having those numbers to pay your bills and do bank transfers.(all your information related to your serve card is on the app) I am very happy with american express and whoever made this app- bravo!
App is great easy to use people just slow 5/5
The app is simple and easy to use I love it I don't know why people giving it a bad rep. But I love it
No paste for password 1/5
This is a major security anti-pattern. While the app itself might be ok, you have to set a short easy password to make it usable. Otherwise you are stuck typing in a complicated password every time.
No pasting 1/5
App no longer allows pasting of a password. If you use a password manager, good luck. My passwords have a length significant enough that I no longer use this app.
Monthly Fee! 3/5
The app itself works fine for me, however I have decided NOT to activate my card after receiving it because of the monthly fee. There are just so many options out there these days with no fees, so I'm going to stick with those options. I just canceled a Bank of America account because of the monthly fee. I'm never doing accounts with monthly fees again.
The cash back option would have been nice, but I'd have to spend a lot to make up for that high monthly fee.
This version will not open on my iPhone 6s 1/5
Up to date app and iOS but app will not open.
No copy pasting of passwords?! Really?! 1/5
Why would that function be removed?! Do you want people to use awfully insecure passwords?! Do you want people's accounts to compromised?! I do not get it.
I had no a single problem with this app....until this last update. Put that functionality back in and I'll GLADLY change my 1 star to a 5 star review.
Customer Service 5/5
I had to reach out to customer service about the deposit from check service. I spoke with a representative named Mandee, she was amazing. She took her time and walked me thru each step, she was very nice and made sure everything was taken care of before she got off the phone with me. Best customer service assistance I have ever experienced. Thank you Mandee for all your help.
Apple Pay 3/5
Please add Apple Pay functionality with Serve.
Love Serve, but could use ApplePay 3/5
Its been some time now and I love my serve card. Convenient and safe. Can load just about anywhere. Just wish they would add Serve to ApplePay already. Especially since it's AmEx.
Touch ID 3/5
Seems as after two days Touch ID won't work I always need to type password in.
Never worked 1/5
Started with the initial balance, everything was fine. And every single time I try to either use it for transaction, transfer money to it, or transfer money from it it says that it's having technical difficulties. Just deleted it. Until I see that it's updated it's not worth it.
Not happy 2/5
3 times now I've tried to transfer money from one account to the other and for HOURS get stopped with a message saying u can't do it due to technical difficulties.
It's left me stranded more than once 😡😡😡😡😡😡😡
Update fix please 1/5
Please get rid of the image capture auto setting. It doesn't focus it's terrible.
Can't open app 1/5
After the update, the app doesn't open. It launches, then goes back to the home screen. I have rebooted the phone too.
No more Touch ID 1/5
No more touch how stupid can you guys be to remove that
ADD American Express Serve to apple Wallet 2/5
It would be lovely to be able to add my AmEx Serve to the Apple wallet Please ADD this feature! So I only need my phone to use my card.
Signing in!!! 2/5
By Santa Monica, CA
Keep asking me to verify if I'm a to robot keep telling I'm not but app refuse to believe me!!! How am I supposed to sign on, if I ever can. Plz fix asap
Bill pay broken terrible customer service 1/5
Unable to perform bill pay transaction says to call customer service. Calling ends frustration as one wastes time getting disconnected and dropped from their call center.
No good 1/5
Password reset did not work, not worth trouble.
Keep telling me my password is incorrect 1/5
By Phineas Jones
My password works online but with the app keep getting error message. Please Fix
Buggy sub account 1/5
I started an account to be able to deposit money in my Ward's sub account (I'm a guardian).
I login fine to my account, use drop down to see his account but only get "technical error" message "try again later" since a week when trying to see his balance plus activity.
Have to logout, lose my Touch ID & login to his account to see activity. Customer service could not help. BUG! 5 Star rating when AMEX Serve developers fix this
i love this app it's very useful and user friendly. i've been a customer for a couple years . love it
Good, But.. 4/5
By The Real Royal Tee
You guys need to add a withdraw money to your other bank account feature. Every time I wanna transfer money to my other account I have to either open up Chrome or get on my computer and that really shouldn't be the case.
Lost fingerprint login 3/5
The app is fine. I enjoy being able to save cash on the card for future use and easily get to it. But after one of the last couple updates I've lost the ability to log in using fingerprint id. That was very convenient and having to put yet another password in is just annoying. Not sure if this was taken away in an update or I just can't find it in the app anymore.
I need to vent!!! 3/5
I will say this app is very good!! I love the fact that you don't have to sign in to see your balance just swipe or login in with fingerprint. I also like that everything I would normally have to call in to get i.e. Routing and account number is on this app!
But this companies policies and customer service is horrible! I had someone steal money from me an they told me they investigated the charges and found nothing wrong then permanently closed my acct!!! I have written proof the charges were unauthorized!!! I can't believe it!!! But I reported to BBB an consumer finance!!
Horrible service. Slow process. Would definitely recommend going with another service.
Basically Useless 1/5
What is wrong with this app? It's basically useless. ATM finder, debit card link, send funds are not working. Things you wouldn't expect from a reputable institution. Put your act together Amex such a shame! Fix this app!
By Brendan McCann
These guys took my money and closed my account.
ATM DISASTER DROP MONEYPASS!! I used to love Serve 1/5
I'm canceling my account. Amex seems to think that it's okay that there ATM network isn't available within 35 miles of my home. They told me there was nothing they could do about their partner not having the ATMs the website claims are available. Why should I stay when I'm not valued.
Old version works 5/5
I have a version , and it works fine. You need to read reviews before you update junk.
Accessibility is lacking 3/5
I am trying to get someone to use this app, but they can't see the words on the logon screen. The words need to be bigger. They have the text size turned up on their phone, but this app doesn't adjust. The app works well on my 6S.
App won't open 1/5
Horrible please redo for IPhone 7
Serves its purpose but would be nice if I could switch between two accounts. I refill my wife's card and mine. Hate that I have to log on to each every time
App keeps crashing 1/5
This use to be a great app now it just crashes please fix
App won't open 1/5
The app will not open, it will flash and shut down immediately. It is the most recent version. All prior versions worked
Don't upgrade 1/5
Newest version requires approval from sub-account when transferring funds. Was a great app now terrible for parents.
Not accurate 1/5
One minute my account shows $0.00 then after refreshing it shows my true balance. I refresh it again it goes back to $0.00.. this is frustrating, please fix this issue.