Card number stolen in Bahamas 5/5
By card number stolen in Bahamas
Amex is great
It was easy to get my money back. Went to Bahamas used the card on land. And yup they got me 30days later. They charged on Bahamas. New York and Florida the Amex emailed me right away. About the transactions and it took about 2 weeks but they gave me all my money back. I had this card for few years now and never no problem. Until
Then but it was taken care of.
I use this acct for everything more than a bank Great Card
Technical Difficulties. Still. 3/5
Been trying to send money to a friend who sent me a request. Still running into: “Due to technical difficulties we are unable to process your request at the moment. Please try again at a later time. We apologize for the inconvenience.” Same issue also on the website. So frustrating.
OK app 4/5
It’s okay to use, easy and fast setup...
They haven’t done an app update or a UI change ever since... there’s no iPhone X support so the app looks like crap. Is there going to be an update?
Force Closing 1/5
Every time I go to send or request money the app force closes. I have to then use the website which kind of defeats the purpose for the app right?
IPHONE X 3/5
Please optimize this app for iPhone X, I do not have Touch ID I have Face ID.
Touch ID removed? 1/5
By Rahhb Riley
Where did the Touch ID feature go?!
Also...it’s been long enough without Pay support. Every other debit card and credit card I have utilizes it. I know AmEx needs to offer different advantages for different cards but it’s 2018, it’s time.
Great simple app, no iPhone X support 3/5
Simple app, works without fail and supports Face ID, but not the dimensions of the iPhone X?
Address Change via App 2/5
Just received my card not too long ago. FYI new members: it took well over 10 business days so anticipate later arrival (however, it was mid-December, holiday season that I ordered).
Once I downloaded the app (after realizing there’s no real partnered ATMs around that I can use to avoid pesky fees) I try to connect my Wells Fargo debit card to make transfers.
After entering the card info, you’re asked to revise & edit your home address if it doesn’t match that assigned to the card.
FYI: Unless I’m overlooking something, there’s noway to edit your address when prompted to or anywhere else in the app!
By Eveyone has my nicknames
Every feature i try to use keeps saying technical difficulties other then that the app is ok mobile check load dosent work please fix a big inconvenience
Minor update 3/5
Its a great app...no complaints from me ONLY THING I WOULD CHANGE is being able to save emails...(it gets exhausting asking people for the email every time)
No Touch ID / Crashes 1/5
iPhone 6 iOS 10.1.1, the latest app version and no option for Touch ID. Tech support for the mobile app say it's probably only for iPhone 6S and up. Makes no sense any Touch ID enabled device should be able to. Whenever I try to send money by selecting a contact stored in my phone, the app crashes. I have to manually enter a phone number or email address which makes the contact icon useless. Please update app.
Good, But.. 3/5
By The Real Royal Tee
You guys need to add a withdraw money to your other bank account feature. Every time I wanna transfer money to my other account I have to either open up Chrome or get on my computer and that shouldn't be the case.
Not iPhone X compatible 2/5
Please enable Face Recognition and integrate for iPhone X
After so long using the app it just stopped working.
Misleading Company 1/5
By JJ Wrightz
Been with these guys for 4 years. I Never had a problem up until the last 8 months where they fail to tell you that the same ATMs you use now have a fee to them. Do not lose or damage the card. When I first opened this card it took2 months to get the card. Now I need a new card 4 years later and they are charging me $20 to expedite when I’m already waited 10 business days like they asked. On top of that they closed my card to MAIL me a check. How are you going to mail me a check and also wait another 10 business days and I haven’t received the REPLACEMENT CARD. Asked them to refund it. Have to wait another 10 business days. Don’t trust these people. Don’t do business with them. Good for direct deposit but charge you for everything now. Use to be able to go into Wells Fargo do do Cash Advances. Nope. Not anymore. If you want fast direct deposits. This is the card but anything else you’re better with another one. Smh
I just love it! 5/5
I just love it! I bought this card a couple of years ago to transfer money to my children and works like a charm. I don’t understand why people complain about this wonderful service. They need to learn how to use the smart stuff. Don’t you think?
Where's TouchID? 2/5
For quite some time I was able to login via TouchID but at some point that changed; I no longer see a TouchID option in settings. I'm not sure if it's the result of one of the updates but it was one of the most convenient features of this app. The lack of TouchID is why I'm only giving this app two stars.
After 6 Months? So Far, So Good 4/5
By Johnny Curve74
This card is amazing + it looks cool, what I love the most out this card is 1 I get my money around the same time every Thursday before payday, right around 5:30'ish, also you can send money to Walmart for friends, family or spouse which is pretty cool, a couple things I don't like it the "no cashback" feature & everyone doesn't accept American Express, other than that? Fine
Best feautures for the unbanked 5/5
By Brandon Bowers
If you ditched your bank for prepaid card, serve is the best. Has the best app ,best features, best fees.early DD is a plus! Stay away from netspend, greendot. Amex serve is the best
PLEASE FIX 1/5
My friend sent me money but I can’t accept it because it’s a mechanical issue. Please fix! 9-29-17
Wish there was more 3/5
I purchased it for my children and it truly is horrible the fees and having to physically use cash to reload pleass add the option of adding funds via app without another amex card. Thank you
Needs improvement 2/5
Touch ID constantly forgets that you set it up and you have to redo it quite often. It gets tedious having to do that. There needs to be a bug fix for that.
Apple wallet support 3/5
Why won't it work in apple wallet
Please fix 3/5
For some reason now I can't see my transaction history and it just says technical difficulties please try again. Please fix ASAP! I used to love this app.
Updated the app now the transactions do not load all you see is "try again technical difficulties" Someone needs to try again with the update & have someone check the functionality before it's published 💯
What happened to touch-id? 2/5
One of the best things to happen to this app was the addition of touch-id support. However, about a week ago while trying to login the app crashed. Once I poened it again, touch-id was gone. Can't get it back at all. I've done everything, unisntalled the app, re-installed the app, nothing worked. I've lost the ability to use touch-id. And no it's not my phone, I have multiple apps that also use touch-id and they all work as they should. Worst part is that there's no support anywhere for the app. The link for App Support just takes you to the Serve website. Unreal.
DON'T DO IT!! 1/5
By Happy it's great
No one accepts this card and won't work with debit! Constantly putting holds on funds for days when companies say they aren't holding it. Customer service is horrible! Ive cancelled my card back to Cards.com
Big Disappointment 1/5
If I could give it No Star I would, card needs a complete overhaul. Last time I was about to use it which was a year ago, I was told it was not valid because it didn't have a chip and it still doesn't nor is it on Apple Pay. What's going on Am Ex get with it?
THIEVES they STOLE all my money 1/5
They shut down my 2 prepared cards (serve and bluebird) for no real reason, and i was have in balance more than $2200, and they refused to send me back my money.
Now i contact lawyer to sue them
Get away from them, they are really THIEVES
Finally fixed the sub account activity bug 4/5
Now I'm able to see my sub account activity and transactions. It's a great way to manage money for my child allowance.
Updates :( 3/5
For the most part the app does most all it needs to do, the MOST frustrating part for me is that EVERY time there is an update ALL your previous personalized settings reverts back to the app initial settings!!!! So you have to sign in and set em all over AGAIN.....
Keeps crashing 1/5
The app worked fine until last week, then stopped, it crashes at opening, so it has become unusable, too bad I can't leave no star.
Amazing! Truthfully advertised. 5/5
By Brandi Lynn24
Real quick- people really? Has our society become so spoiled and rude to give this app a one start because they can't remember their password? Well that's intense! Come on people. I love it. Its simple and informative. Easy to follow navigational layout to take you anywhere on the app you wish to go to. Thought it was awesome I had an extra $39 bucks just because I used the card. (this app shows you everything :))American express gives you .01% back on all purchases. No other card of mine does that with out being accompanied by other fees. I see articles online about this not being a debit account, some even say you can only use it for web purchases while others say only credit. I am here to tell you how I am now using this for literally all purchases in store and online. I pay bills, I cash my clients personal checks through the camera deposit, I even do a transfer from this account to my other debit and savings account. You have a routing and a checking number , not sure if most users know that but it does make it very easy having those numbers to pay your bills and do bank transfers.(all your information related to your serve card is on the app) I am very happy with american express and whoever made this app- bravo!
App is great easy to use people just slow 5/5
The app is simple and easy to use I love it I don't know why people giving it a bad rep. But I love it
No paste for password 1/5
This is a major security anti-pattern. While the app itself might be ok, you have to set a short easy password to make it usable. Otherwise you are stuck typing in a complicated password every time.
No pasting 1/5
App no longer allows pasting of a password. If you use a password manager, good luck. My passwords have a length significant enough that I no longer use this app.
Monthly Fee! 3/5
The app itself works fine for me, however I have decided NOT to activate my card after receiving it because of the monthly fee. There are just so many options out there these days with no fees, so I'm going to stick with those options. I just canceled a Bank of America account because of the monthly fee. I'm never doing accounts with monthly fees again.
The cash back option would have been nice, but I'd have to spend a lot to make up for that high monthly fee.
This version will not open on my iPhone 6s 1/5
Up to date app and iOS but app will not open.
No copy pasting of passwords?! Really?! 1/5
Why would that function be removed?! Do you want people to use awfully insecure passwords?! Do you want people's accounts to compromised?! I do not get it.
I had no a single problem with this app....until this last update. Put that functionality back in and I'll GLADLY change my 1 star to a 5 star review.
Customer Service 5/5
I had to reach out to customer service about the deposit from check service. I spoke with a representative named Mandee, she was amazing. She took her time and walked me thru each step, she was very nice and made sure everything was taken care of before she got off the phone with me. Best customer service assistance I have ever experienced. Thank you Mandee for all your help.
Love Serve, but could use ApplePay 3/5
Its been some time now and I love my serve card. Convenient and safe. Can load just about anywhere. Just wish they would add Serve to ApplePay already. Especially since it's AmEx.
Touch ID 3/5
Seems as after two days Touch ID won't work I always need to type password in.
Never worked 1/5
Started with the initial balance, everything was fine. And every single time I try to either use it for transaction, transfer money to it, or transfer money from it it says that it's having technical difficulties. Just deleted it. Until I see that it's updated it's not worth it.
Not happy 2/5
3 times now I've tried to transfer money from one account to the other and for HOURS get stopped with a message saying u can't do it due to technical difficulties.
It's left me stranded more than once 😡😡😡😡😡😡😡
Update fix please 1/5
Please get rid of the image capture auto setting. It doesn't focus it's terrible.
Can't open app 1/5
After the update, the app doesn't open. It launches, then goes back to the home screen. I have rebooted the phone too.
No more Touch ID 1/5
No more touch how stupid can you guys be to remove that
ADD American Express Serve to apple Wallet 2/5
It would be lovely to be able to add my AmEx Serve to the Apple wallet Please ADD this feature! So I only need my phone to use my card.
Signing in!!! 2/5
By Santa Monica, CA
Keep asking me to verify if I'm a to robot keep telling I'm not but app refuse to believe me!!! How am I supposed to sign on, if I ever can. Plz fix asap