1. Deceptive sales practices - somehow I ended up paying for a lemonade even though I thought I chose a"no - just place order" option.
2. It asked me to rate my meal as I fumbled to show the cashier the app to PICK UP my meal.
3. No Apple Pay.
Ruh Roh... 1/5
App used to work rather well but recently I haven't been able to get it to accept any of three different credit cards that I use on a regular basis. Which means it's now useless.
Invalid token, card doesn't work 1/5
Two separate errors, card worked fine in the store.
Terrible timing 1/5
Shake shack is to "fast food" as McDonalds is to "luxury dining". I ordered on the app, and of course my meal was ready more than 30 minutes after placing the order. Therefore, I missed my train and had to wait at Grand Central for another half hour (and pay peak ticket prices). Food is good, the app is awful. Not using it again.
Payment doesn't work! What's the point?! 1/5
Worked only once. I tried to use the app again but never excepts any of my credit cards....
Love this app! 5/5
Easy to use and looks great!
This app is Awesome! 5/5
By Dom Cornelius
Love being able to order burgers in advance and skip the line
Easy breezy 5/5
Placed an order from the train, strolled into the store when notified, grabbed my order and proceeded to chow down on some delicious burgers. Thanks for making delicious that much more accessible.
Fast, easy, and delicious 5/5
If you've ever waited in line at a Shake Shack in NYC, you'll understand how great is it to be able to choose a time, just show up, and enjoy a burger without waiting. Totally awesome.
I love skipping the line at the Grand Central shack haha!
Can't accept any of my cards 🚫💳 1/5
By Lord Vedas
Can't accept any of my cards. I've tried multiple times and still fails. I'd save more time by waiting in line.
Invalid cc info 1/5
Keep getting the same error message after manually entering my cc info. Tried scanning and got the same message.
Update terrible can't sign in 1/5
By Gene X.
Thought it couldn't get any worse but it just did with the last update. Now I can't sign in, states my email address is not recognized and then when I try to create a new account states an account for my email already exists. Please use a different app development company that actually knows how to conduct quality control testing of the app. This is worst app ever.
Previous Review: Tried several credit cards and never works. Same exact credit card numbers work on all other apps I use except Shake Shack. Makes it extremely annoying and frustrating. Appears to be a bug with this app.
App no longer works
Stopped working 1/5
I appreciate improving apps overtime, but the number one function is to actually permit the final transactions. Never had issues before but I've tried using two different credit cards and both don't work
Can't skip lines if it doesn't process transactions........
I've been unable to checkout in the app three separate consecutive times. Please don't set expectations that you can order ahead and when you get to the last steps it won't accept payment and gives a general error.
Not working 1/5
Won't take any of my cards.
Can't check out 1/5
It keeps saying can't process my payment. But, my credit card it perfectly fine. Stupid app...just a waste of my time.
Beats the line! 5/5
By Chris Sukovich
I downloaded, set up my account and ordered my food and got it before the last person in line (when I arrived) even ordered!
Not good enough 2/5
By Christina Nicole
I am sorely disappointed by this app. It lacks the features you would expect from a brand like Shake Shack. There should be an option to place your order right away, not just choose from a list of times. If I'm placing an order at 2:12, why should I have to wait until 2:45 for a hamburger? That's insane! Especially considering if I'm in line at the restaurant and placed my order at the exact same time I got my order in 10 minutes. If you want to plan ahead and pick food up later, fine. But not having the option to place the order right away is ridiculous. If Starbucks can do it, why can't Shake Shack? Also, the feature allowing you to customize your order seems flawed. Why can I add mustard to a hotdog but not ketchup? Ketchup is fairly standard when it comes to hotdog condiments. If I'm ordering ahead I want to be able to pick up my order and leave. That's the point of ordering to go. This app should allow people to truly order to go or else it's pretty useless. I know I won't be using it!
Worst app ever used 1/5
Can't check out with credit card.
Is this still in beta? 1/5
If you like frustrating apps that are poorly conceived and don't work, this is the one for you. First, it asks to set up an account, a two step process. When submitting on the second page, it validates the password, at which time you are notified of the password policy. Going back to the first page to correct the password causes the data entered on the second page to be lost. Finally, at the end of the process, the app encountered errors processing the credit card (tried with two different cards). Deleted the app and went elsewhere.
Doesn't work 1/5
I'm sure I would love it if it DID work... but it doesn't work...a waste of time....
Doesn't work 1/5
By incredibly impressed
The app isn't accepting any form of payment
Not user friendly 1/5
This app does not allow me to make an additional order when I have a pending order. And it does not seem like they prioritize mobile orders, the time availabilities are always given 30 mins from the time I start my order, which can be a long wait. Only good for people who plan way ahead of time and who always get their orders right the first time.
Would give 0 stars if I could 1/5
The app doesn't work. Tried on my phone and another phone and the payment option would not go through. Kept saying "could not process" and wound up having to go in person to order.
Oops! That phone number is invalid. 1/5
I wish I could use the app, it seems like a good idea. I could jump over on my lunch break and pick up a burger without having to spend precious minutes waiting in line. But the app says my very normal phone number is invalid. I don't know what my phone number did to this app, I think it's an okay number, I know it's insecure about it's repeating numbers, but that doesn't mean it's invalid. I guess I'll stand in line like a pleb until these two work out their differences.
Horrible beta quality app 1/5
This app worked once then stopped working. Best part is it lets us enter the entire family's order before it says "ruh roh something's wrong". Really enjoy cute scooby doo references after an app repeatedly wastes my time. Then it says to call the store. When we do the store has a message that says to use the app to preorder.
stopped working 1/5
By smurfs' vill fan
it keeps telling me to register then says i already have an account.
App does not process CC payments!!! 1/5
Horrible app!! I can't believe a company with sooo much money can't develop a proper app! I tried 6 different credit cards and two different phones and just kept getting the "ruh roh" message telling me my payment cannot be processed. I received a promotional code for $5 off $20 when using the app and now can't even get that deal! What a waste of my time. It's such a scam.
Organismic let down 1/5
So excited to see the app to order food but what a let down!!! Inputted my order, had a nice promo, and it wouldn't take my credit card! Ruoh Ruoh...this app DOEsNT work! I tried several times. I'm getting something else for lunch. Grr!!!
Why use the app if u can pick up right away 1/5
By Little D1231
App a lots 30 minutes to prepare order. I'm using the app to skip the current line. I'm not using it with the intent to wait 30 minutes before my food it ready. The orders should go in as they come in. And if you need more time till you get to a shake shack location then you might as well just wait till your ready to order.
Needs Work 2/5
I like the UI. Easy to use. However there are problems. One, I can list my allergies when I sign up for a profile but it does not currently include shellfish and fish which I'm allergic to, and the website offers this as options. Second, despite checking off my allergies when creating my profile to sign up they did not show up in my actual order. Also there is no place to type/add allergies. Lastly I got no notification when my order was ready.
Poor Service 1/5
Somehow the restaurant messed up my order and forgot the fries. If you're going to offer an app and charge people for orders placed on it, you should make sure your restaurants take the time to check the order slip and verify that everything is there before handing the bag to the customer.
All credit cards fail 1/5
This app used to work OK for me (beside the 4 burger limit) but has stopped working because it rejects all my credit cards. I checked with my bank and my credit cards should work fine. Also the error is NOT a "declined" error, it's the "ruh roh, something went wrong" error. I contacted Shake Shack over a week ago and have yet received a resolution.
Buggy, cards declined 1/5
All my cards were declined for no reason.
So many bugs!! 1/5
Won't let me place an order bc it's saying I need to contact my bank. I use someone's else's card. Still not letting me. I contact my bank. They give me the green and still the app has the same error message. I have my boyfriend create and account and use another card under his name. Not mine. And the same stupid error message appear. Spent over an hour trying to figure this out. Still not working!!!! Also the fry5 coupon code does not work. I used it on the first day they posted it online. And not working. I hate this app. Please work on it bc I would love it if it actually worked
Dated Technology 2/5
The app is not gps enabled. So if you arrive earlier to pick up your order, you still have to wait till the order time. The app should know that the customer is within a 2 mile radius of the store in order to expedite the order to be fired up. In addition, the manager said they cannot notify the kitchen to fire up the order. So I waited an extra 20 minutes. Next time I wont wait.
Payment glitches. Waste of time. 1/5
Easy to select items but impossible to pay. No Apple Pay, no PayPal options. Tried four different credit cards and nothing worked. Guess we are eating somewhere else.
By Jon Harris
This is a GREAT app for a GREAT place! There's really only on issue I have...when in store if you order a shake and don't say you want whipped cream you won't get it...on the app it doesn't even give you the option so when you get to the restaurant you automatically are ordering a shake without whipped cream
Hungry reviewer 1/5
I tried 3 cards and none of them go through. Please fix it!!!
Issues with payment 2/5
The first time I placed an order everything went perfectly. Now I can no longer place an order through the app. I tried four different credit cards for payment but I am getting a message that payment could not be processed and that I needed to contact my credit card company. All cards are working fine with no issues at any other time using them.
Can't Edit Order or Make A New Order 1/5
This app is not that good. Sure I can make an order. But if you make a mistake you cannot edit your order. You also can't make a new order (to order the thing you forgot) until you pick up this current order. What a MASSIVE oversight. And you cannot call the location because it goes to the managers voicemail every time.
Doesn't work 1/5
Tried to order multiple times, app won't let me order. Keeps saying "Uh Oh"
CX not thought through 2/5
By Writing31 GB
I had some issues with signing in - already submitted that feedback.
But here is the big issue: I needed to order one more thing...and because I had not closed out my order (no one from the restaurant indicated in the system I had picked up my order although I had) I could not order the other item. You should be able to have multiple orders going - or else you are losing revenue.
Ruh ruh error 1/5
I've tried for over 2 weeks to order using this app so I would have food for by break. Each time I have received this ruh roa scooby do message. I have tried multiple cards and all my info is correct. Can someone please fix this?
New acct setup and security is atrocious 1/5
By Chooky Fuzzbang
First it asked me to authenticate via Facebook or google. Fine. Did that. Then it asked me for a password. Huh? Why did I just authenticate with Google then. Fine I'll do it. Now it says no special characters in the password. So it's forcing me to make a simple password. This is usually a sign their security protocols are crap. Forget it. App deleted.
Buggy, ate elsewhere 1/5
We tried three times to place a (rather large, 8 person) order only to receive a "ruh-roh error" claiming our info wasn't complete. Not so. Gave up and ate elsewhere.
Can't even place an order. Had to change credit cards, Order button not working.
Gift Cards? 3/5
This app would be a lot better if it allowed gift cards as payment. How hard could it possibly be to add that? I shouldn't have to wait in line just because this app won't accept gift cards.