Didnt even check for my order 1/5
I place my order before I got to the spot and I wen to ask they were like is not ready and the. Didn’t receive my food till 9:35pm . The supervisor had to come out to check why I was standing for so long so they can start with my order . Smh very desapointed
Does not accept Apple Pay 1/5
I’m very hesitant to enter my credit card info for just a burger
DO NOT GET THIS APP!!!! 1/5
Its very slow , and very complicated as soon as you go to order it tells you there’s not enough time and you cannot add the time you just have to start the order all over STUPID!!!
Ordering is easy, but 1/5
That doesn’t mean the foot is ready when you arrive at the designated time — or even when they’ve sent a text that it’s ready.
Order won’t go through 1/5
I have tried for two days now to place an order. I get an error that it won’t go through. My husband installed the app and had the same problem. Very disappointing as I have successfully ordered a number of times in the recent past.
Happy Dad! 5/5
If it wasn’t for Shake Shack I wouldn’t have smile lines on my face. It’s the best thing that happened to me besides my wife and kids!
Not able to submit 1/5
By Mom in time crunch
This is the third time this app has failed. I phone 7plus newest available software version. It says there is missing information at submit/confirm.
Love it but very once in a while it freezes and doesn't work 3/5
Love this app for in convenience and because it makes it much easier to get in and out with my burgers. The only problem I have is every now and again it freezes up and won't let me out and order through. Hopefully it's gets worked out because I do love the being able to order my food and just pick it up.
Not good 1/5
Tried it 4 times. Can’t put an order in! Pathetic! Seriously need a re-do here!
Useless app. Order never submitted. The food icon just kept spinning and pushing the time back. I drove and ordered in line in person and got my food within an hour and icon still kept spinning and pushing the time back. Wasted half hour downloading and trying to use the app.
Does not work. 1/5
By Jo-Ann Merheb
The application is slow and freezes when you are actually checking out. It keeps loading/thinking until you time out eventually. Tried it 3 times and it did not work.
Best app 2018 5/5
What a seamless experience! Best app of 2018!
Terrible in store experience 2/5
App looks good, but if you can’t execute on customer service then what’s the point. In the middle of ordering the pickup time got pushed ahead, so far ahead that I would certainly arrive before the 28 minutes from then. I arrived with about 17 minutes before my order was to be picked up. There was NO line, so they weren’t busy. I asked if they could start on my order.. she said no, they don’t receive the orders until 10 minutes before the pickup time. So there I wait on a slow night, for 17 minutes to get my order. You guys need a better system, one that would allow me to either submit sooner or allow cashiers to manually send the orders to the kitchen. Terrible.
App says it’s ready, store says it’s not 1/5
By Chuck P123
Not really sure where to go from here. Other than to not use the app to order anymore.
Sometimes order won’t go through 2/5
This worked once and it was nice to have my order ready when I got there. It doesn’t have Apple Pay, so you have to put your credit card in. Scan didn’t work so I had to do it manually. It also doesn’t take shake shack gift cards.
Also, I tried to make one burger gluten free, but I guess when I chose that for one burger it automatically made the whole order gluten free, so all the hamburgers had gluten free buns and the hot dogs came with no buns.
The next time I tried to use the app, the order simply never went through. After I submitted order the little food icon kept spinning until it said I missed the time slot. Tried it again for the next time slot and same thing. Force quit the app, had to put in my cc info again (I’m not going to let them save my cc info; why don’t they just support Apple Pay?) and same thing. Order wouldn’t go through and I’ve gave up. Went home with no food. Now I’m trying to cook a baked potato.
Didn't work 1/5
Not much to write - I tried to place an order and it kept sitting there until it timed out. Tried a few times but the same thing kept happening.
Effective and cheeky 5/5
Fun app to use, and yes, you really do skip the lines with this. Great experience
Simply does not work 1/5
I installed this app ready to order some delicious food. After trying to order twice and staring at a spinning burger logo waiting for my order to complete, my order timed out. Waste of time.
Just spins 1/5
Why wait? 2/5
I see no reason why other apps can allow you to order at any time, yet Shake Shack forces you to pick time slots half an hour to an hour in advance—and even those times are missed.
Needs Apple Pay! 4/5
Generally works ok, but the countdown timer is almost never accurate. I frequently submit my order with >5 min left, and then it tells me I am too late for my time slot. Have to do the whole order again. And the big one: get Apple Pay!!!
They just get it. 5/5
By Derek Jenen
From the clever copy to the ease of ordering with pick up notifications the app experience does fall short of the high expectations from their Shacks. Download it. Visit your nearest Shack even if they means traveling 200+ miles. You won’t be disappointed. Just avoid those lines with this app.
Not easy 1/5
By Frustrated bob
Double charged me
Worked once, Crapp app 1/5
Worked the first time, now it says to contact my cc company (for 7 different cards) my cards are working just fine, the app however is not, great burgers too bad the app won’t let me buy one, and I’m not standing in line, fix the app and maybe I’ll go back, but right now I’m tired of the app telling me my valid credit cards are no good
Now on second version of this app, still doesn’t work there are zero fraud alerts on my cards and the very same card works at point of sale, these developers are hurting your company
Stop sending ads via notifications ! 1/5
This is obnoxious and is making me uninstall this app. I like your food, but this over stepping of trying to market via notifications is too far. Good bye .
*Response to Dev* : Make it so you can opt out of menu updates. Also it is more than just menu updates. There was one that was some crap like today would be a good day for a burger. This is not what service apps are for. What if all the phones in your stores started ringing and it was an automated message from your phone company asking if you wanted to pay for a long distance plan? You would freak out and find a new service. Not much difference in my eyes.
Since burgers are all made to order, sometimes it can take a little bit before you get your order. I like using the app so I can order on my way and have it ready when I get there. The only glitch I’ve had was when I ordered a single and they gave me a double...ha! I call that a win.
Gift Cards 3/5
There's no where to check the balance of a gift card
Says it’s ready.... 2/5
.... but no Food. Very confusing....
Gift Card 2/5
Appreciate the app but I have been given a gift card and would loooove to pre order my food and pay for it with that in the meantime rather than with my cc.
Order Ready Not Accurate 3/5
This is the 2nd time when the “order ready” hasn’t been ready within 6 minutes.
Always prompts for name & pwd 1/5
The app is useless for someone who regularly eats at Shake Shack since it never remembers login info and insists on login credentials every time.
Wont even let me log in through neither my google account nor my Facebook. Completely unusuable.
Stopped working 1/5
The first time I used the app, it was great! It hasn’t worked since, though. Even though my card was saved from my first visit, it continues to say it can’t process my payment and suggests I contact my credit card company. I tried three different cards, unloading and reloading the app, using a different mobile device, making a new account with a different email address, and contacting American Express. They couldn’t find an issue, and Shake Shack app support said they don’t have a fix yet. It’s been over a month, and I really hope they figure it out. The app would be so convenient!
Add in option for payment for giftcards 2/5
I got a gift card for shake shack and yet see no option to pay with a gift card on this app? Please add that in as an option.
Good in theory... 2/5
By LR G.
I thought this app would be convenient since a shake shack opened up down the street from my work, but I was wrong. Placing the order was simple enough (even with that little countdown pressuring you to make a decision). It’s a little annoying that they ask if you want to add a shake when you push checkout, bc no. If I wanted to order a shake, I would’ve added it but ehh, I can get past that. However... modifying an order?! Yeah... that’s where it gets confusing. When you modify an order, you essentially lose your place in line and will have to select ANOTHER time. I went from 12:30 to 1:15. And any coupon code you added to your previous order, gone. So you have to add all of that again. (Which made me modify the order again.) Basically, you’re re-checking out. What’s even MORE confusing is... after I modified my order, it showed that I had 3 recent orders! And I checked my account, I was charged 3 times! I tried to call, but went straight to voicemail each time.
All in all... this app is a good idea in theory, but it definitely needs work.
Ruh roh 1/5
Ever since the last update the order won’t go through. A pop-up message always says ‘ruh roh missing info needed’ after submit order. Why.
Can’t Order Ahead with Gift Card 1/5
PLEASE add paying with a giftcard to the payment options for this app. I don’t want to wait in line for 30mins just to use my gift!!
What’s the point? 1/5
I ordered from the app so I could stay at work until my food was ready to have enough to to sit and eat. When I got to the counter 3 minutes after being told my food was ready they told me mine was going to be ready on a few minutes. Not sure why since I was told it was ready 3 minutes ago. 15 minutes later I still don’t have my food and now I have 10 minutes to eat and get back to work. What a useless app. The same thing happens with the buzzers if you order in Store. Why say your food is ready if it still needs 15-20 more minutes to cook? Horrible business model and service.
Gift cards? 1/5
The next time you have an update for “enhanced shackability” it better include functionality to pay with gift cards.
Love the food 4/5
Good food love the App
Just order in person 1/5
Similar experience to other post reviews: told to pick up, not ready. 25 minutes later clueless looks exchanged between employees followed by “we have nothing to do with app. contact through app”. Too much smarminess (“Ruh roh” really?) not enough functionality. One star because it does accurately show locations and pictures.
Still waiting when it asked for this review 5/5
10 minutes ago I was supposed to pickup an order I placed 20 minutes before that. Then the app asked me for a review. Bad timing app!
Well it’s not going so well, it kind of seems like no one knows what’s happening. I assume you have my food to someone else, but who knows? Hope I get it eventually.
UPDATE: Got my food and Shake Shack reached out to me. We’ll see what happens. The food was great, I just expected it on time since they only offered certain times.
UPDATE 2: they apologized and offered me a discount code only valid in app. That’s nice but what if the same thing happens? Well I gave it a shot and firstly the next available time window was just 10 minutes away which is great. Then my food was done a minute earlier than that so I guess they nailed it. Thanks all!
How is this a 4 to 5 star app? 1/5
By 4.5 stars????
Anybody else notice that all of the reviews are bad, but somehow the app has an average rating over 4 stars?
The app needs a lot of work. Every review I read reported multiple issues.
Unable to edit order. 2/5
The app states we are allowed to edit an order after it has been submitted. This process failed to work.
Food not ready upon notice 1/5
9 minutes and counting
Takes way too long 3/5
This app claims to give you a certain amount of time to put in your order. But after I was done it told me to go back and change the time. I had to manually go all the way back and I lost my payment options on the process. Definitely a waste of time!
Very useful but no swipe to go back? 2/5
I find this app very useful but the fact that it doesn’t follow the standard iOS design paradigm is annoying. Swiping right (from the left edge of the screen) to go back or open the menu makes using larger phones much easier. I hope they implement this feature like so many other apps have.
Horrible customer service 1/5
Ordered via app to have picked up by 545pm. There were three ladies at register and no one came to attend until I asked for help.
When one of the ladies was getting my order, the lettuce was rubbing all over the counter which I took off after the order was given.
I’ve been to this location multiple times and I’ve never had this type of service. I couldn’t get their names bc they did not have name tags on.
Won't let you order without creating a profile, then won't let you create a profile. Entered my valid, working phone number which it kept rejecting as "invalid". Even if I was able to sign up, it wouldn't allow me to click on allergies if I had any and the option to receive emails was automatically checked as yes and it's not possible to uncheck. If this is supposed to make things easier for your devoted customers, #EPICFAIL
More Waiting and Other Disappointments 3/5
By Loyal Premium User
I purposely ordered ahead in advance using this app so I could time a quick supper on my way to doing more work at night after leaving job no. one.
I arrived 8:10 early 5 mins and waited for my 8:15pm scheduled pick up at the Astor Place store. I waited past 8:15 for the txt. When the txt appeared I waited at the pick up, waited. After waiting and going unnoticed for some time I asked about online order. I was told it’s just getting ready???
I waited and more people got their orders. People who I saw when I arrived early 5 minutes ahead of my order placed in advance by 10 minutes thru the app.
I asked 2nd time. Baffled look. Ignored. Finally a guy assigned to help people order got another person behind the counter to look for it.
It was bagged somewhere. When I got the food it was warm but not hot.
Most disappointing of all when I bite into the patties they were dry... I saw as an option in the app that you can ask for “well done” but I made sure mine was not checked, did not want it, and assumed default is NOT well done unless asked.
Mines were past well done and overcooked to dry with blackened edges.
This has been the most thoroughly disappointing experience using the app to save time and a total let down of the juicy burger I had craved for.
Will not be going back to this again.