Great service, horrible app 1/5
By simply accessing your list, of which you are only allowed one, all items are sent to the cart automatically.
Need ability to select one thing at a time without having to deselect everything else.
Need ability to have multiple lists to avoid scrolling though everything you don't need.
Need ability to sort lists.
Loving the convenience, not so much the pricing 3/5
By S runs
The shoppers and deliverers have been awesome. They have picked up extra things that I can’t find on the app, been considerate of special instructions, and been on time. I am not understanding why some of the prices are higher than in store, especially when I am tipping them. Afraid this is going to turn me away from this app and drive me back into the stores. If this could be fixed, would be a guaranteed renewal, but I’m iffy as of now. Thanks.
Good app, great service 4/5
Some performance issues and bugs, but the design is all there. Easy to navigate, easy to reorder items from previous orders, and a good if not perfect search function.
I don’t want to review the service because this is for the app, but I will say that so far it’s been great. Worth the money for the time it saves.
Easy enough to use but... 3/5
Why on Earth isn’t there and option to sort price from low to high? Shipt already marks up the store prices AND they make it impossible to find the lowest price options unless you search through their entire store.
Pricing inflation 2/5
I shop at Publix and I noticed that their prices are terribly inflated when I use Shipt service. For example they charge $8.49 for a jar of jam that costs $6.99 when I go to Publix myself. Same about many other items... I am so disappointed and will be canceling my subscription.
I love Shipt, and when I get some of the same folks it is really special. Everything is perfect!
Good bye Shipt! Hello Amazon Fresh! 1/5
Who cares if Shipt is a good company (hint: it’s not) when the app is incredibly flawed? Not me. I just updated on iPad Air, and its stuck on the initial screen. There is nothing to select, and I can’t even log in. I began using Amazon Fresh today, as recommended by my sister.
Good bye Shipt! People live longer with less stress. Using this app is annoying enough to cause stress.
The layout of grocery products and small text makes it unbearable to use. I asked about this on their Facebook page and was told they’re working on improving it. That was 6 months ago. I’ve yet to see any improvements. It’s only gotten worse. Developers can’t even be bothered to replace the old app images you see in the App Store. Those are the old and better layout images.
I love Shipt, room to improve App 4/5
Shipt has been a lifesaver for me while being home bound due to a medical condition. In fact I just bought a membership for my elderly mom who can order her groceries off the Shipt web page on her computer, as she just had hand surgery and can not drive for a while. She had called Shipt for assistance and said the customer service woman was just lovely and very patient with her, which made me happy.
I just love being able to order my groceries from the comfort of my own home have them delivered to my home 24/7, whenever it’s convenient for me. 98% of the Shipt shoppers have been super friendly and will bring my groceries right into my kitchen for me.
My one and only complaint is the App. While super easy to use the search doesn’t seem to be very fine tuned and I’ll often search for a product by name and not find what I’m looking for until I search by a catergory or vice versa. I would also love it if Shipt had more pictures of the each product so I could clearly see the front of the label and another picture of the ingredients and nutritional information similar to how you can view products on Amazon, or at least have these things written under the product.
Other than that, I love Shipt and recommend it to everyone!
Great service, poor app 3/5
By Le Schmargle
I love the Shipt service but it seems like every other update doesn't work on my iPad, which means I can only use it for a few weeks until it breaks again. Please, Shipt,do a little more testing on your apps before you release an update.
They charge more for all items sold at HEB BESIDES tip and membership.
I bet this app is a great app but when are they going to update the delivery services because they don't deliver in my area yet
Great but no Target Red Card 4/5
I just used Shipt tonight for the first time as a customer because they started shopping Target. It was all easy and great until I went to check out I realized I couldn't use my Red Card. I think it might be worth just going to the store instead to get 5% off especially on food where there's no tax. It does add up over time. However this is a great service with an easy to use app when in a time crunch.
So HAPPY with Shipt! 5/5
I absolutely ADORE this company! Every single one of my deliveries has been over the top warm, welcoming, kind and professional! I love you guys (all girls actually)This service helps so many different types of people! I love going to the store, but this makes my life easier on those days I have no steam left! Thank you!!! Thank you!!! Thank you!!!!
Love this App ! 5/5
I started using this app and So far I Love it !
Worth it 5/5
I have enjoyed using SHIPT, very much! I highly recommend it!!!!
Love the service, I just wish you could leave comments about the shopper... what you did and didn’t like
Continues to need work for voiceover users for the blind 3/5
Please have the app developers work on using voice over and understanding the technical problems for the blind user with your app. This population benefits from using your services but you have done nothing to fix the app and all of the problems we have with the search box and seeing all the items on a page.
Freezes all the time 1/5
Too bad this app is no good. It freezes all the time. Consequently, I am switching over to Instacart. I'm not putting up with her nonsense one more day.
Falling out of love with the service 3/5
I used to really love shipt. My first 4 or 5 orders had no issues, and were timely. Totally worth the grocery upcharge. Lately it seems like the shopper is filling multiple orders at once, so will start texting me way before my delivery time (I once got a text before 7am for a 9-10am delivery and the order came hours later), and then has either shown up late or the very end of my window. Also frozen items are not quite frozen by the time they arrive.
I also wish they used less plastic bags. It would be great if shipt had some sort of all reusable bag system where you returned them at your next delivery or got charged.
*editing to say they were more than willing to credit my account for the thawed frozen fruits! Added a star.
Awsome service, bad execution. 2/5
Service itself works fine. There are sometimes mistakes in order but rarely and it’s ok. You work with people, you have to expect this. And there are mechanisms to avoid that, like you can select “best judgment”, “call me” or “skip product” for substitutions. And shoppers do not afraid to call you or ask question via app. For service I would give 4 stars, or even 5 as I always get groceries on a same day... but...
There is one thing that lower score terribly at time when I write it: This is not an app. Well, not in regular terms. This is some kind of webpage service ported to app, therefore it perform terrible. I have an Iphone6 and I see page rendering process. When I go in menu for example into categories I have to wait until full page will render, it takes sometime 10 seconds.. per each page... to find thing you have to go over couple pages... Now when you have to buy 50 items... it takes ages! sometimes I consider going to shop myself to buy things, as it would be faster.
There is no sorting. You want to buy cheapest candle? Here is 200 hundreds candles - we will load this page one element by one, very slowly - find it your self.. there is no specific order. Filtering helps a lot, but still no sorting makes it painful.
Searching doesn’t give you best experience as well, because of misspelling in product names, and not unified naming. Also there is no search over description. So if you want to buy specific deodorant, you better pray to have ‘deodorant’ word in name of product, else it will not show up in search result, so you have to search multiple times with different queries. Maybe you will find ‘antiperspirant’, or maybe ‘anti-perspirant’ You think that you will buy by producers name? Nope. Your ‘HEB’ made cheese you like so much will be named sometimes “heb” other times “H-E-B”, and each search takes few seconds... and you have to buy 50 items...
I don’t even want to start abou UI experiences...
I like it,
It takes my laziness to another level,
Many things have to be fixed before it will be usable.
Excellent service, highly recommended 5/5
I’m handicapped and grocery shopping is challenging. It’s wonderful to just put a list on the app and have groceries delivered so easily. The shoppers are thorough, friendly, and prompt. I would recommend the service to anyone who needs extra time or help shopping.
By Where r u ???
Who do I applaud for creating this?? I am absolutely crazy about SHIPT.. I don’t know how I ever lived without it.. thank u so much!
Great delivery people but frustrated with Meier 4/5
By Tasha and Riley cute pups
Love everything about this except every time I order either there are items they are out of and often no items to substitute.
Very pleasant experience. Stayed on top of the shopping with notifications.
When I order again, I’d be delighted if you could assign Sidney to all my orders.
He knows what he’s doing.
Service is great, app needs work 4/5
I love the Shipt service, the shoppers are well trained, friendly and accurate. The app has been improving but is still a pain to use. They stress the importance of the shopper using the store nearest to you, which is registered in my app for me as the user, but the inventory on the app appears to be random inventory from any Publix wherever. You just have to know exactly what your Publix carries and doesn’t carry, and you have to manually enter special requests for a lot of things. The search function barely works. You’ll search for something and it will bring up a dozen totally unrelated things.
Life altering!!! 5/5
So thankful!! They are always very friendly, diligent and efficient. I can't say enough good about them
My Shopper! 5/5
By Comfty Concerns
One of thee best shoppers I've ever had! Thanks A Bunch! Bradley ...
Great Idea. Poor execution. 2/5
I’ve used Shipt twice and both times my order was incorrect. It’s also frustrating that when I went to check my receipt to make sure I wasn’t charged for a missing item or just forgot to order it the app forces you to tip (or not tip) and leave a review on the driver. I don’t want to stiff the driver or leave a negative review if I’m the one that made the mistake.
Awesome Service 5/5
I have health issues that make shopping a nightmare and this seemed like the perfect solution. I read all the reviews and decided to try the service and it is Amazing! It’s worth every penny for the convenience it provides and would recommend it to anyone.
Great app, but... 4/5
By Target - Is it here yet?
While this is a fantastic app, and moreso a fantastic service, a lot of basic items are missing.
As a small example, I ordered crockpot liners. This app showed an off-brand. When my shopper got to the store, the store only had Reynolds - which was not an option in the app, but is arguably one of the most popular brands for household items in kitchen/food prep/food storage.
On the flip side, this app declares availability of products that are not, in fact, available; or the app regularly shows availability of products that are only occasionally available, so it’s hit and miss.
Obviously, this may only be an issue for my local store. However, technology seems like it should be capable of keeping up with inventories were those synced with this app for each store.
Was the best, but.... 5/5
I used this app many times last year. Alas, their format changed and my old iPad 2 no longer can be used to order. iOS 11. I guess we older users who cannot afford a new iPad are out of luck. I loved this service, and if you have a newer device you will love it!
Love the business, HATE THE APP 1/5
This app is SO slow. It frequently crashes and freezes. When I use it, it causes my battery to significantly drain. I love Shipt and its convenience, but shopping on the app is equally maddening compared to fighting the public crowds. Specifically the search feature and the “back” feature. It takes me literally 2 minutes to find a product that I have to type in multiple times. Please update this app!!!! At this point, I’d rather do curbside!
Meijer not stocked 3/5
More than any other complaints, the shelves being empty and missing items is number one! Grocery manager is doing a poor job.
Let’s show Nutritional info 3/5
Really that’s what stops this from being a 5 star service as well as we need more shopping options like more stores or deeper discounts
Absolutely Love this service: 5/5
This is a service I really appreciate! I’m recovering from a stay at the hospital with A-fib and congestive heart failure! I just can’t do what I used to anymore! I don’t have to go out in the snow and drive, it just comes like magic! All the workers are very friendly. Love to talk with them! My age is 78. I was very active before this but always hated getting groceries! This is a life saver for me! My daughter has this service and she set it up for me on my IPad. I can do it myself now! If I need advice I just call her or the help line on the App. Thank you so much! JoAnn Potgeter
Perfect Service, Over a Year 5/5
I’ve been using Shipt For over a year now, and honestly I don’t have any complaints. On the contrary, all I have is praise for this company. That’s saying a lot because I’ve used them countless times, I really like to complain, and I really like to complain about delivery services. This may actually be the only delivery company in Austin, other than pharmacies, that are consistently accurate. I live in Austin, and I don’t know if this company operates in other parts of the country... is it local, too? Even if it’s not, they have a loyal customer with me.
Life Changer 5/5
I’m a working mom with two jobs. Having my family’s food delivered weekly has been a life changer. I can do laundry, clean my house or help with homework while someone shops and drops off my groceries. Almost like doing two things at the same time. Only had one bad shopper during my year membership whole....not bad. Thank you Shipt!
Good people, lousy meat prices 3/5
Service has been very good and app is functional.
Only issue is meat prices are way overpriced compared to the other items. This causes us to have to go on our own.
As I can no longer drive due to a stroke, this has been a tremendous help to me. Everyone of the shoppers have been so sweet and done a wonderful job in communicating. Thank you!
Search function 4/5
I love Shipt, but I wish the search function was more specific to what I’m looking for.
Love it 5/5
Made for me 5/5
By starving in downriver
Don’t drive and very costly to get there. Hate going in snow, wind, rain and extreme heat. Who wouldn’t want this??
Delivery issues 3/5
Downside of this app is that I cannot check my order after delivery until I tip the shopper. Today, I had ordered milk but didn’t receive it. I wanted to check the order to make sure that I had indeed ordered it, but I had to tip the shopper first. If something was forgotten, I wasn’t going to tip! But I had to because of this flaw in the app. Please fix this.
I use the service to deliver groceries to my homebound Dad. He loves to meet the shoppers and they are always helpful to put up his groceries for him. They always text or call if they have questions or the store is out of a product. They have even called me to let me know that my dad wasn’t feeling well or to let me know he was doing ok. It’s nice to have people stopping by a couple of times a week to check on him when I can’t be there. I would recommend this service to anyone who asks about it.
Love the service, the app is super glitchy. 4/5
It closes in the middle of orders, signs me out randomly, acts weird after updates. I’m sure it will get better, but it’s driving me crazy currently.
BEWARE of SHIPT (jan 2018) 1/5
You must call to cancel a monthly membership. Yet, the phone numbers DO NOT work.
The phone #'s on the app/website are invalid, 888-807-5537 & 205-502-2500.
The store selection is extremely limited, only ONE.
Love it!! 5/5
This service is been one of the best decisions I’ve made. The app is easy to navigate and find what you need, and if you don’t find it the special request option take care of that. The only thing that I would like to see that I haven’t seen is the option to remove an item from the buy again page. If there’s a way to do that, I haven’t found it yet. Otherwise very easy, have had no problems and would highly recommend this app and the service to anybody who might be considering it.
The ap also allows you to leave notes for each item in case something is not available when the a shopper is shopping your list. You have the option to tell them to use their best judgment or to contact you with questions and anytime that has been an issue for me, I have had excellent communication with them. There’s also been no errors. Sometimes what the app has is not available in the store but that’s when you can talk with them about a substitution if you want.
Update login functionality 2/5
Service is great. App is annoying. There is no reason for the app to require logon after leaving for an hour. Please update to leverage fingerprint login or store credentials so I don’t have to keep entering my whole user name and password every hour.
Best case scenario - store my password & require fingerprint or password authentication at payment. That way I can shop & you can provide security where it matters most.
Game Changer! 5/5
By The Machine-o
Shipt has been a blessing to my family! I am actually spending less on groceries every month! It saves so much time and stress! It is the best self care!
Save time, shop thoughtfully 5/5
I have better food in my home now that I’m not wandering the aisles on an empty stomach. It’s a great timer saver, too. Now I can enjoy time with family instead of having to deal with lines at the store. My family has eaten out much less since we started shipt, so I think we’re actually saving money!