Gets better every time 5/5
I love the shoppers they send to my house. So much easier than fighting the Parking lot crowds with my toddler.
SHIPT IS THE BEST!! 5/5
SHIPT is just the best!! Shipt has a great selection, super fast delivery and very conscientious shoppers. Love SHIPT - has made shopping so much easier. I recommend it to everyone!!
A must-have! 5/5
Perfect for those days you are traveling and want your groceries to show up the minute you get home. I also like to send deliveries to friends and family in different cities. Love Shipt!
Shipt is a total game changer for me! Love getting to save time and money (no more impulse buys!) while getting my groceries delivered. Shoppers are always friendly and attentive to detail :)
So awesome! 5/5
Shipt has made my life so much simpler! I can order my groceries while I'm at lunch and have them delivered as soon as I get home. This is such a time saver vs having to pickup kids from school and then going to the grocery store. Their shoppers are incredible! The app continues to improve all the time.
Time saver 5/5
This is such a great time saver that I didn’t even know I needed!
Great Company 5/5
While the app is a work in progress, everyone I've interacted with at the company is kind and genuine. I'd rather work with them than some other companies that don't care about their customers and just want your $.
I don't know what I love more- the friendly and helpful shoppers, the time savings or how easy it is to use! A must have for any busy family!!!
Love this app! 5/5
Really enjoy this app! It saves me so much time and money! I'm not randomly roaming grocery aisles grabbing items I don't need just because it's in front of me and the shoppers are so kind. Also, love that Im also able to support the community with Shipt's initiatives to end hunger.
When you shop with Shipt, you shop with Family 5/5
I've never thought that one day I'd be able to get my groceries delivered. Shipt makes this experience easier than ever with their service. The shoppers are delightful and always go that extra step to meet your needs. It's as if I'm texting a family member on what to pick up from the store on their way over. Truly an easy and convenient experience every time. If there had ever been an issue, it had been resolved with a kind and professional attitude. I am always happy with my experience. Would 100% recommend every time.
Great app! 5/5
This app is great!! What a time saver. Don't know what I'd do without Shipt!
Take my money 5/5
Shipt, I love you. Nothing is more humiliating than going to the grocery store in my cat pajamas to buy a can of funfetti icing and nilla wafers. Now I don't have to. You have changed my life.
Perfect for someone who works all day and runs a second business on the side.
Shipt for the win 5/5
Shipt is a game changer for busy working individuals and super moms. Member happiness is still a core value at their company- I've never not been credited back for an item I didn't want, or wasn't pleased with. I appreciate frequent app updates that make using the service even easier for me. Shipt for the Win!
No carts no problems 5/5
Gone are the days of needing to disinfect the cart while I shop. Now my cart fits in my hands. Gone are the days loading and unloading my groceries. Now a shipt shopper brings them in. Gone are the days where I am sick or hungover and don't get groceries. Now I can get groceries no matter what my physical or mental state. Thank you Shipt!
Haven't been to a grocery store in months! 5/5
After using Shipt for the past six months, I can't imagine life without it! I am someone who works normal hours and therefore HATED going to the grocery store after work because that when everyone else was also going. Now my shopper gets to my house just as I'm getting home from work. So much time saved! Plus the vast majority of shoppers are personable, timely and caring. They go above and beyond! Love Shipt!
Love love love 5/5
Shipt is amazing! The shoppers are so kind and do a great job texting me with my order updates. Never going to the store again 👍👍👍👍👍
Life saver 5/5
Life. Saver. There's not much more that needs to be said. I've waiting for grocery delivery my whole lifffffffe.
Best service 5/5
I've tried many of the delivery services, and Shipt has been the best so far. I love the sale category and the exclusive offer categories! Not to mention the shoppers are super nice and always communicate with me about my order.
Amazing Service!! 5/5
Super easy app to use and the Shoppers are amazing. Love the sales category and dinner ideas! 😊
Literally, this service has changed my life- I don't have to waste my weekend time at the store hunting down ingredients for Pinterest recipes! Also, love shopping the sale items and planning dinners based off of this option. 🙆🏼
Life changing service 5/5
By grocery broski
The Shipt shoppers have an incredible attention to detail and go above and beyond to make sure you get what you need. In the app you can add multiple delivery addresses for vacation or sending a gift to someone, and select between a bunch of different store options in my city. Super convenient!
Wonderful app! 5/5
Super easy to use, great service, and the shoppers are so friendly! I love being able to grocery shop from anywhere and shop all the sales in one category!
Literally the best executed online grocery experience out there!
No Renewal for Me 2/5
Spent $99 for annual membership only to discover that one grocery store (Publix) is my only option. 😡Please add Walmart, Kroger and Walgreens. But maybe Walmart and Kroger aren't added due to the customer pick up option they have🤷🏽♀️..screw that....Shipt, I'll pay for another year if you add Walmart to the 37214 zip code. 😎Publix is too costly for a big family such as mine.🤑😡
App broken, shopper was fantastic! 3/5
The app is not well laid out, adds products as you are scrolling through that you aren't ordering, search option doesn't work in some screens. HOWEVER, I've used a lot of grocery delivery services over the multiple cities I've lived and the shopper here hands down did the best job. Picked great produce, texted me with substitution ideas on the stuff they were out, and updated me on delivery time. I will use again in hopes they fix the app.
Works well for me 5/5
The combination of this app and the excellent shoppers in our area make it possible for me to shop while living with a mobility disability.
I love that the sale items are easily shopped. I love the list of items I've previously purchased, making it easy for me to find and reorder things I enjoyed.
The shoppers text with me as they shop my order, giving me alternatives when items I requested aren't available.
Nothing's perfect but this system comes close in my opinion.
I downloaded the app and it doesn't even start up 1/5
By Yolanda Edward
The App added quantities after I placed the order and didn't add the extras I placed later. Food was never delivered even though it said someone was shopping for it 2 hours before the delivery time!! Tried to call the help number but no one answers! Awful.
Couldn't even get started 1/5
Just tried to download and use the app. Would not do anything after I entered my address and the store location. There was no way for me to getting the the shopping done a
FIX PLEASE 1/5
This app is AWFUL. It never has anything that the store has and half the time what it says it has the store doesn't even have the shelf tag. Not to mention, it logging me out each and every time I close it. It's full of bugs, hella slow and not even correctly stocked.
Difficult to search / Can't sort 2/5
It is very difficult to find items with this app. You have to scroll all the way down to the bottom of a category so that all items are loaded before you can search, otherwise it is just searching the first 10 or so items. Why? Also, some item's descriptions are either misspelled or abbreviated. You can't search through sale items. I've found sale items in categories that were not in the sale list. Instacart is much better.
App does not work 1/5
Just uploaded the current update & now cannot use.
Worth the $ 5/5
By Jeremy Deal
Love this service, app can be a bit clunky/slow in loading items, but overall a wonderful service! I'm willing to pay a few extra bucks for the convenience!
Very amateur 1/5
You can not connect through multiple devices. Very poor app. You have to populate your cart again and again because of app flaws. Does not make shopping practial, contrary make it stressfull. Very poor customer service.
Love Shipt!!!! 5/5
I am disabled. I am unable to walk around a grocery story and if I use an electric cart what do I do when I get home? Shipt takes care of both!!! Most shoppers are really good but some better than others. All have been friendly and helpful. When I have called in with an issue it has been handled immediately and efficiently. I love Shipt!!!!
Not satisfied 1/5
Love the concept but business model needs work. I was informed Items ordered (common grocery items) were not available. A grocery order was not claimed therefore not delivered. Waited hours expecting late night delivery to learn order not claimed. No groceries for the next day when I could have went to the store myself.
Difficult to Cancel Subscription 1/5
No way to cancel the subscription via the app or online. The phone number can be found in the FAQ, but isn't a link that can be clicked to dial, and there was a long wait time before anyone answered to actually process the cancellation request.
Welcome to the year 2317 5/5
I haven't been to a grocery store in months...and with Shipt, that's not about to change!
Cancel Membership 1/5
Please add a feature to cancel your membership through the app instead of waiting hours for the company to answer your emails or calls.
Gift for my daughter 5/5
Got this for my daughter,she lives in Milwaukee and doesn't own a car. She use to use woodmans delivery once in a while but had to schedule days in advance .she loves getting her grocery from Meyers food. It's very fast and food is fresh . I wish they delivered by us .
Shipt is the best thing since sliced bread! (GET IT!!!)
Fantastic! From sign up to cancellation. 5/5
I just used Shipt for over a year and absolutely loved it. The shoppers were always professional, prompt, cheerful, thorough, and went the extra mile. I am 100% happy!
I just cancelled my account because I moved out of Shipt's service area. I did not find a cancellation button so I called them. There was an option for them to call me back so I didn't have to wait on hold. I received a call back in about 5 minutes. I spoke to a live person who was very professional and friendly. She offered to send me an alert when my new area code starts being serviced by Shipt. I was worried that I was going to have to pay another months service fee because today is my billing day. She did not charge me. She even noticed that I didn't use Shipt's services for a little over a month and refunded me last months fee!
The entire phone call took about 2 minutes and my refund and cancellation emails came through instantly!
Thank you Shipt!
Could be Perfect, Needs Improvement 1/5
I was surprised at how well-done this app is, how smoothly it runs and how detailed it is. But, as a vegetarian, I was certain that none of my veggie-friendly items would be available. I was pleasantly surprised there! EVERYTHING is available - in grocery/foods, that is. But so many items and departments are still missing - for example, school supplies (simple things like pencils and poster board), home/kitchen (like jars), and I can't find any of the healthier juices I need. Yes, you can add "special requests" but that's a whole other process in itself. And if I purchased an item at the very store this app services, and I even scan the barcode - why is it still not available on the app? It just seems like Shipt hasn't bothered to enter a lot of the items into their database yet. Like product details & ingredients, for example. For people with dietary restrictions/food allergies, you could at least offer a picture of the back of the product so they can check the ingredients list, or if not that, then provide the detailed ingredients in text in the description. But my biggest annoyance is that a TON of items are not available once my shopper has started shopping. Out of twenty items on my grocery list, up to a dozen are usually out of stock or unavailable. Why can't the app indicate this when I'm checking out? Why do I even bother paying for the service if I still end up having to go there personally for items that were unavailable the first time? Either update the inventory on the app so I know what's in stock and what isn't, or remove the $35 minimum order so I can hire a shopper to go for a second run later for the items that weren't available the first time. This may be a deal breaker for me, and I may have to cancel my membership and just do it myself, or go with a cheaper task service.
App unstable 1/5
By Yesterday's Joy
Constant app crashes while carting groceries on iOS 9.
Great app but needs to update inventory 4/5
I have ordered from this app 4 times and 2 of them I have been notified Publix doesn't carry items that I have put on my list. Thankfully I'm able to find a satisfactory replacement, but it shouldn't be necessary. Why offer items that aren't sold in the store?
But other than this one thing, I love this app and the shoppers. It's very convenient since I'm a single mom of a little boy and a puppy.
My New Best Friend! 5/5
By FL SunSet
I love this app AND the Shipt service! I've always hated grocery shopping. The app is user friendly and even offers me a look at current sale items at my neighborhood Publix (another service I tried didn't offer this). The prices for items are a bit higher than those instore, but not unreasonable. I was blown away by the many delivery windows available and by how soon I could receive my order. So far, my shoppers have been courteous and efficient, texting me with any questions. And, for those few mistakes that have occurred, Shipt has promptly credited me. No complaints here. I recommend the annual plan. The "chat" is also a helpful tool.
I wouldn't recommend to anyone I know.
Worst APP ever 1/5
By Jill k in MI
Go directly to web site, the app looses everything you put it , if have to walk away for a minute, the web site doesn't.
The user's of this service are most likely disabled and NOT 20 year old geeks who understand all this crap. Write something simple for the punch card generation
Good idea, terrible app 1/5
By KRT CEN
This app is terrible. Half the time it doesn't add items you want to, the other half it lists items that aren't available. The rating system for the shoppers is also a bummer. Unless you give them 5/5 stars, you can't choose a positive comment. Using the website online is worse though. It only adds or subtracts by quantities of 2. I dislike this app, but I do like the service.