Did not like the app 1/5
This app seems very confused. Often times it will take over an hour and half to get a pizza or it will send you to the wrong store. I have attempted to use the app three times recently and all three times I never got my pizza, it either was a super long wait and I canceled or it was sent to the wrong store and took around thirty minutes for the apps customer service to let me know. I would not recommend.
Ummmm, 10% tip with no option to adjust it? Seriously? 1/5
What happened, Slice?? I’ve been using this app for years at my favorite pizza place that always treats me right and delivers delicious pizza quickly and piping hot. I absolutely love the Slice app and recommend it to everyone. Now I have to find cash to make up for the extra tip that I normally include in my credit card order? Or just pay cash completely? I almost never have cash and find the mandatory 10% tip option ridiculous. I know that I already pay a $2.00 delivery fee that I’m totally fine with, but please allow your customers to tip what they want. It’s the worst idea I’ve ever seen in an online food delivery app. We don’t HAVE to use Slice to order pizza, after all. I say fix it or you will not only loose me as a customer, but many others 😒
Great idea bad business 1/5
Had a order and we requested no bacon in special instructions. Pizza came with bacon. Called the pizza a place and they said they could not help and we would have to reach out to the app. Called Slice and they said they could not help due to no management on duty. Now I am have paid for a pizza we can not eat. Deleting app.
PLEASE DONT USE THIS APP : WORST SERVICE EVER 1/5
Should have read the reviews before using it. Highly unfortunate idea from my side to try a new app to order pizza when we were all extremely hungry.
The pizza didn’t arrive on time. When it came it was cold. The service agent from slice said the delay was from the restaurant. That’s a lie as the pizza should have been warm but the pizza was COLD.
Ordered food at 7:49 and was told delivery would be between 9:00 and 9:10. Totally acceptable for a Friday, then the time changed to 10:30 to 10:39. Called the restaurant and they said that they received the order at 7:49 but the food has not left the building. I cancelled the order because I didn’t want to eat it for breakfast. Totally unacceptable service. Will never use.
Love the app except.... 5/5
Loved the app when I first downloaded it, never an issue with the pizza place I order from (which is sometimes multiple times a week). The latest update of app took away the feature to set your own tip for the driver and that needs to come back. 10% of the order is what is locked in now and I think for the speed and quality of service I get that is unfair to the driver to only receive a 2-5 dollar tip for an order that ranges from 20 dollars to 49 dollar when you factor in the wear and tear on their own personal vehicles being used for work as a convenience for patrons of their employer. Please put the Tip amount selector back into the app please!!!!!!!!!!!!
A busy mom’s BFF! 5/5
I love this app! It saves us so much time when our 5 boys have nightly games, band, practices, always something going on and Slice can keep up with us & take care of business too! We’ve used Slice 99 times since installing the app in June (our 4 year old keeps track of it in his ledger), and we’ve never had a problem. The app is so easy to use and ordering is fast. And, even if you place your order and someone changes their mind, you can stop/cancel your order and change it-that feature has made me very happy...It’s like a “PayPal “ for Pizza w/o glitches. Thank you, Slice, for making life simple and easy on days that are hectic and long; you’re AMAZING & appreciated!
I just want to remind people that Slice isn’t responsible, nor are they at fault if your order is late, inaccurate or tastes like hell; Slice is the processor of our information and submits it to our pizzerias. They can’t help it if ‘Junior’ gets lost delivering your order, and/or screws your order up. They’re not babysitters; they’re the middleman. (If you’re overcharged, charged 1million times in a row for the same order, unable to order)—if these technical difficulties occur, take it to Slice-that’s their responsibility. Always remember to accurately blame and raise hell with whomever is truly at fault, or you’ll look like, and are not only ignorant but a$$holes, too...& nobody wants to be that...
NO REASON FOR THIS APP AT ALL 1/5
We ordered from a restaurant which is a ten minute walk away when my 90 -year old father came to visit. They have us a delivery time. I called 20 minutes after that time. And was told that the restaurant called Slice to have them let us know it would be at least another hour (which would mean a total of 21/2 hour wait). I asked the restaurant if I would pick it up hoe long it would take, and they said come over and you can have it now... say it ain't so!!!
No Reason For this APP AT ALL
Had issues the first time and went back and forth until resolved. Excellent customer service. Have used it twice so far.
Terrible Experience 1/5
I ordered food. Slice called to say the pizzeria told Slice they did not have mediums. So asked what I wanted instead. I get to the restaurant and they told me I could have ordered the specials at the deal price but Slice called them to tell them I changed my mind. I hope I wasn't charged twice. Frustrating. Never again will I use this app. And Slice never added my coupon back on for the altered order. I think I may have been billed twice. 😡
Best addition to my food apps EVER!! 5/5
Thank god for Slice!!! I no longer have to sift through the countless of restaurants on my other food apps - this app remembers me, remembers what I like, and makes it super easy for me to place an order from my favorite pizzerias! Slice also helps me discover the best pizzerias when I'm traveling for work and in unfamiliar areas. The customer service was super helpful when I called and they even sent me a promo code for literally no reason! Love love love!!!
Order never placed 1/5
By Soccer freak101
I placed my first order with Slice today. I received a confirmation that the pizza place received my order. The estimated time for order completion was 35 minutes. I waited the 35 minutes and went to pick up my food. The restaurant said they never got a call telling them that an order had been placed. So, my food was never prepared.
The Worst 1/5
One of the worst designed apps ever. Confusing, and seemingly unfinished. Going to the cart with no option to check out until the fifth or sixth try, and then upon checking out saying it didn’t meet the delivery minimum, which it did with the addition of toppings, but there was no way to....
WAY too much work. Just going to pick up the phone and order it old school.
Late lunch became early dinner 1/5
It has been over two hours and still no pizza. Hangry as a result and I feel sorry (slightly) for the delivery guy because there will be no tip.
Makes ordering pizza fun and secure! 5/5
You can even pay with Apple Pay using your Touch ID to avoid running to add a card!
Horrible. Just horrible 1/5
The app terrible. Who doesn't love having to download an app to order a frigging pizza?? We put our order in and it took over 10 mins to receive a confirmation that the order was received. Then we got a 45 min est for completion. If we had just called I'd be 10mins closer to actually getting my pizza. If the system was instant I'd say it was fine. But this relay is just crap.
Just call the pizza place. Cut out this middle man garbage. Everyone wants a slice of the money. Don't even bother. This app saves you nothing, nothing at all.
AMAZING. super easy to use. Make life easy.
Great but late 4/5
By Shania entertainment
I really like to use this app because it can give me discounts on pizza I used it two times and the pizza came early how ever the third time I guess since I order from a different pizzeria because the one I usually order from wasn’t working the pizza was late but the food was hot I don’t know if the pizzeria was far or not but if it was could have been why
Easy and streamlined! 5/5
I’m so impressed with this app that I felt I had to write a review. Slice thought of everything... even the ability to choose which side to put toppings on a pizza so that you can customize your order through the app. Payment was easy and being able to tip for delivery was key too. There’s huge potential here.
BRING BACK THE OLD APP ICON! 4/5
The old icon looked much better than this new updated icon..
Can't custom order 3/5
I like to double a topping but can't do it with Slice. Also can't add cookies like pizzelle that they sell in the shop
Speedy 🍕👌 5/5
Wow, re-ordering just got a major Speed boost!
Incomplete menu. No specials listed.
This App is horrible. The App and the Pizzeria have no way of communicating with each other. We ordered a pizza using "Slice" and called the pizzeria 2 minutes later to cancel, they don't have the ability to cancel the order and nor do they have the ability to refund you your money. Instead you have to go through the apps customer service line and as you can guess they are no help whatsoever. It took us talking to 3 people 3 separate times who literally had to call the pizzeria to cancel; the pizzeria told them that they had already started the order and did not want to cancel. They then sent an email using abhorrent grammar explaining that they "did all they could but we still needed to go pick up the pizza". I will be using Uber Eats, Postmates, or one of the numerous other services that do the exact same thing, as this service is a nightmare to deal with.
Glitches / Not Completely Functional 1/5
App shows options it does not allow you to add. Example: It shows specials and bundle deals. When you select them, it says it's been added to your order but upon checking out, it does not appear or apply to your order. It's a bit of false advertising.
The only pizza app you need 5/5
I order from a few local favorites and so far experienced no issues. Definitely glad I don’t need to call for a pizza. There are nifty features in the app like reorder and schedule in advance – weeknight dinner is taken care of!
Supported me on the error 4/5
This was the first time I used the app, and though I ordered a large ‘Special Pizza’ I called support and they called me right back and rectified it with the restaurant as it was San Remo Pizza’s error... not theirs or mine.
To the above person who says they don’t support their customers... I didn’t have an issue getting my problem resolved and will use the app again!
THE GREATEST 5/5
Slice is amazingggggggg!
Dolce is the Best 5/5
Everything I get from Dolce is fresh, tasty and always seasoned right. Delivery service is great as well. Pasta, Pizza, Salads and sandwiches are very good
Awful app and even worse customer service 1/5
By Jeb e
STAY AWAY FROM THIS APP!
Ordered a pizza for pick up like any normal order. Showed up to the restaurant and they couldn’t find the order. Instead of helping find it they kept helping other customers. Waited 15 minutes and finally left. Called the customer service number to cancel and they said they would need to research the order. A call back later in the evening came from customer service and supposedly a different location received my order and they said I could pick it up there (nowhere near where I was). Oddly I triple checked the location I ordered from, AND, no where in the order confirmation in the app or email do they list the location you order from.
In the end they wouldn’t refund my order, even though I never got my food and wasted my time waiting for it to never come. They took zero responsibility and said the restaurant made the decision to not refund my money. Now I have to dispute the charge with the credit card company.
As I said, STAY AWAY.
Best way to get my local place delivered 5/5
Timing way off, and no way to track order. 1/5
I ordered pizza from a spot claiming a 30-40 minute delivery time, which jumped to 60 minutes the moment I paid. It offers no way to track your order, which seems like an obvious feature to include.
Simple. Fast. Efficient. 5/5
Couldn't ask for a more user friendly app. Extremely straight forward and easy to understand. Love SLICE.
Great pizza 5/5
This is a great pizza
What a slice 5/5
Used this service several times and always good
Easy and fast 5/5
Never have to be on hold and get to see the menu with prices up front. Easier than calling. Stable app. Recommend b
Caveat emptor 4/5
The Slice app is great. It allows you to find lesser-known pizzerias in your local area. And fax orders directly to them. On the downside, the last three times that I placed an order from one of these local eateries they manage to make major errors in the order faxed to them. The last time for instance I placed an order for a Greek pizza, and received a completely different pizza in a box labeled Greek pizza.
This is great for those that hate human interaction 5/5
Let's face it, ordering food over the phone is annoying. Nearly every breath is wasted going blah blah would you like try a blah blah is there anything else blah blah ok now read me your 16 digits oh I'm sorry it did not go through do you have another card? No there's nothing wrong with my card run it again? What? I'm sorry muffle muffle muffle? Oh forget it I'll pick it up. This.. allows seamless order and paying to countless pizza shops without having to talk to a soul. WINNING!
Great! Great! Great 5/5
Easy, trusted, delicious and on-time.
This is a pretty cool app. 5/5
By Clara Pond Jones
Pretty good app!
Awesome, useful app 5/5
By Kady Baby
We use slice all the time to order from local pizzaria shops all over town. Slice is awesome because many of our favorite pizza shops are small, family owned businesses that otherwise wouldn't have an app or website that we could use to order with. I personally much rather order online rather than have to call it in and slice makes it possible to do that to any pizzeria in our city. Five star app for def.
Great App 5/5
I use this app regularly because it’s more efficient than calling an order in.
Too easy 5/5
From installation to ordering my pizza, 5 minutes and zero issues.
So simple! 5/5
By Kayla Marie.
Quick and easy! Loved it!
Like telephone in grade school 1/5
I downloaded this app because while ordering on line a message presumably from my local pizza place encouraged me too and low and behold my order was incredibly wrong. Pepperoni became peppers and sausage became spinach. Who puts spinach on a red pizza? My Caesar salad was a Greek salad but with Caesar dressing. Yummmm! I called my pizza restaurant and of course they offered to replace and refund but I know it wasn't their mistake. Further inquiry revealed a couple of other facts. The information you type to slice is then verbally relayed to the restaurant by someone who really doesn't give a crap about your order and your pizzeria makes less per transaction when using slice. I might keep slice for when I travel to locate a neighborhood pizza place but I will not use them to order again. EVER!!!
Beast Mode 5/5
By Chucky Fingers 11
Pizza bro. What's anything less than five stars about that?
I <3 Pizza!!! 5/5
By Dead Bones
If you love pizza, you need this app. End of review.
LOVE YOU GUYS!!! 5/5
always great pizza and great service. Delivery guys is my homie!!!
Lack of Responsibility 1/5
By Add the mic
I used this app for this first time last week and had a horrible experience. The pizzeria was over 35 mins late pass the estimated time. The food arrived cold, soggy (fries) and hard (cheese sticks). The man that delivered the food then questioned if he got tipped and how much since I used this app to pay. They also failed to deliver my drink. I contacted the people at Slice about my experience and requested a refund for the service. Slice informed me that I wouldn't be refunded and offered a bogus $2 off promo. Per the Slice, "For some additional context, while the cooking and delivery of the food is handled completely by the restaurant, at the end of the day the funds are always under control of the pizzeria. We are only permitted to charge or refund a card when given authorization from the pizzeria. We work for them and for you, the consumer at the end of the day.
At this point, our hands are tied, since Baba Jaan Pizza never authorized anything on their end."
Beware of going through this app when ordering food because they will not back you up or protect you from unprofessional businesses like other food ordering app such as UberEats. I will be deleting the app today!
Hope you want a large pizza, because that's your only option. 2/5
Using the app on my phone and even though the pizzeria (and the Slice website) offer three different sizes, the app just shows "Large" with a red checkmark and no way to change it.