App that does nothing 1/5
When are u going I have called several times and y’all said u we’re fixing it nothing yet?
Can’t log in 1/5
I’m an AT&T customer with phone, internet and direct tv. The app won’t let me log in. It says it’s for current internet customers which I am. Waste of time.
Well what can I say.... 2/5
It does what it says, when it works!
Since the last update it is been showing that the WiFi signals had problems, but can’t fix them, real world the signals are working just fine!
I am an AT&T customer... 1/5
My cell phone and internet service fall under the same login. This app is useless as I am not able to log in.
I have not even been able to... 1/5
Get this app to see my devices. If not for the video, I wouldn’t even know how this app is supposed to work. It’s done nothing.
App is very limited, don’t waste your time 1/5
By Master MattyMoe
I got excited because I thought would allow me to control device connections so that I could turn off WiFi in the evenings for my son’s tablet. Does not have ability to control connections by specific devices. Major wife by ATT
Needs an update 3/5
The app needs the ability to kick off devices that are on your WiFi should you not recognize what or who is connected to it.
No able to (disable) devices ... not good
For two months I try to make it work,I just give up. No matter what I do it never can “find devices “.
Had a lot of promise...until I downloaded the app 1/5
I’m not going to blame the developers for this app. Whoever decided it would be a good idea to build an app with such limited functionality should be given a stern talking to. I think the only benefit is not having to get up out of a chair if I need to reboot my router...which shouldn’t be something I need to do often.
I know you are just doing your job but somebody needs to put their foot down. The only reason I downloaded this app is because I received an email suggesting it would be a good idea. If I hadn’t received this email this app would have one less 1 star review.
Cannot remove devices 2/5
The only thing this app lets you do is see who is connected. It does not let you remove anyone connected. It says you can reboot the router but when selecting it, it sends you to the internet browser and all you get is a black screen saying this is not available at this time. Same for troubleshooting connections. Quite irritating. When I was with Comcast and Verizon I had these options within their apps with zero problems. The problem now is Comcast isn’t available where I live now so I’m stuck with AT&T.
Speed Test? Latency? 1/5
Where is any testing to ascertain the current connectivity specs? (This should test to user specified destinations, not just to the local ATT hub.)
Where is the ability to restart the modem automatically if internet access is not being achieved?
Where is the ability to restart the modem upon demand?
Does not work 1/5
By Harley W
Says service offline after logging in to account on app.
Does nothing 1/5
Scans for my devices and never finds them. Don’t waste your time downloading
Can’t disable a device like in the pic 1/5
If I could just disable a connected device this app would be ok. All you can do is see who is connected and change WiFi name and password.
ATT just needs to catch up with competitors like Xfinity Xfi. Add ability to disable connected device or even better parental controls for devices.
Sitting right next to router and not working 1/5
First I downloaded the ATT app because I figured it would all be integrated only to be redirected here. Downloaded the Smart Home Manager and sitting next to the router/modem and only see that it says unable to get device info. I have a green check mark that says online but can’t get any device info. Good job ATT.
What’s the point? 2/5
I was under the impression this would let me control device access, but all it does is provide a nice way to change my network name. How often do I really need to do that?
It’s nice that I can see all devices connected to my network, but the functionality you need is to be able to disable access to those devices when you need to and set time limits for them.
Good app...missing key feature. 2/5
It’s a good app. I like that I can see all the connected devices. It needs the ability to manually enable/disable connected devices. Comcast is already doing this.
Minimal functionality 2/5
While it has the potential to be good, this app lacks...EVERYTHING. All I can do is see what devices are connected to my network. What would make this better is if it rolled out with the following features:
- the ability to run QoS on devices. (Kids don’t need all the bandwidth)
- the ability to kick users off.
- the ability to see how much bandwidth each user is using.
- the ability to throttle users data consumption
I agree with prior rating 2/5
The app definitely should be able to kick off a device that you don’t want to be connected as well.
Why bother? 1/5
All you can do is view connected devices and change network name or password. Nothing else.
Doesn't work AT ALL 1/5
Won't even upload my account/devices in the first place. Useless! "...unable to upload you device info..."
1 star by default 1/5
I can't even get into the app because it wont accept my pw and username. I assume it's the same as the myatt app since it didn't ask me to create a new one or have the option. I'm not even sure when they needed a separate app for a simple feature. So I guess I can't manage my network without getting on a computer.
Great work at&t!!!!!!!!!
Doesn’t work! 1/5
By ATT Internet user
Keeps saying “unable to get device info”
Needs more features 1/5
It is nice to see what devices are on my network, but I cannot turn them off or on (very handy for teens at bedtime!). Please add a feature to control the devices not just change their names!
Just a’ight 4/5
By Geoff Crayfish
It is cute to be able to view a list of all the connected devices on your network. But what if you spot something you don’t recognize, like if someone has managed to hack in or something? It would be nice to be able to kick them off. Reminds me of those “ security monitor” commercials.
Seems like the best day to day use for this app would be to use it as a good night control for your kids, to cut them off when it’s bedtime. That would probably be handy if it were possible.
Does what they say it’s supposed to but.... 3/5
Great.....this definitely saves time in personalizing your network name and/or password. You no longer have to be computer savvy to enhance your network security however, I wouldn’t call the ability of renaming your connected devices “device management”. This app NEEDS the capability of manual designation between 2.4 and 5G connections to each connected device (or at the very minimum a way to prioritize the connections) and the ability to enable/disable devices with the press of a button. If my wi-fi extender can do these simple features and the COMPETITION IS ALREADY capable (and advertising the fact) of being able to do this I know AT&T can as well......but you NEED TO HURRY UP! 2.1 rating is not good for business!!!
Great, but needs something!!!! 5/5
I love this app, but I really wish if y’all could add the disabiling WiFi abilities to the modem model 5268AC, please
Completely useless 1/5
This app is a piece of junk. It may say it has good features and that seems to appear true, however this junk won’t even start. I can log in to my account and it even shows connected. Then it can’t ever find the network or attached devices. Waste of time and energy to download.
Connected to my home network but can NEVER find devices. Tried too many time.
Don’t waist your time
Still useless 2/5
Using correct information on network, no go doesn’t allow you to log in.
Unable to detect device 1/5
I tried numerous times but unable to detect device. It detect my internet but not the device. 🤬
I need to control conectad devises 3/5
Once i can turn on/off connected devises individually I will give it 5 stars.
Stll good app to manage wifi password
Can’t disable WiFi access 1/5
By Von Rich
Can’t disable WiFi access on devices. App looks different than screen shots shown in App Store. Been on the phone with ATT and it’s not working. Even chatted with a rep.
Works but limited 3/5
This app works well to view your LAN. But you cannot restrict connections of existing devices or turn access on and off. You can only see what is on your network and send invitations for people to join. You can also change your wifi routers name and password.
Must log in with ATT master acct.
Name and password.
What’s the point? 1/5
No problem logging on. App looks fine. I can’t manage devices, WiFi, connections. All I can do is see what devices are on the network. This is not a complete app. Why even release this?
My Initial Impression is it’s really good 5/5
Using this app is more convenient than using the setup offered on the side of the modem/wireless router.
Logging on was straightforward - I was connected to WiFi router and I used the same login credentials that I use with the myAT&T app.
I wish it had more of the features that are possible using a browser such as naming the 2.4 GHz and 5.0 GHz antennas.
I particularly wish there was a way to force or prioritize devices to specific antennas. For example, I want my streaming box to connect to the 5 GHz antenna so that when I us my Bluetooth headphones, it does not conflict.
Great interface 5/5
Clean and easy to use interface. Great app for easily seeing the what devices are currently connected to my gateway. Thanks, AT&T!
Don’t download this HORRIBLE app 1/5
This app does NOTHING for you. Just another ‘info’ app that totally screws up your log in with ATT. Forces you to change your User ID then pushes it across to change your ATT ACCESS ID. Then when you log into ATT the site says the ACCESS ID is the old one. So bad. Don’t download this app.
Please Fix This ‼️ 5/5
By Boujee Problems
Can y’all make this app for all gateway models
Don't bother 1/5
I downloaded this so I could disable purports to offer the same functionality, but as far as I can tell there is no way to disable wifi connections to individual devices.
I can't help but notice that my review was edited by a third party to remove my reference to Comcast's app offering the functionality that AT&T lacks. What did that cost you, AT&T? Maybe spend the money updating the app to add promised functionality instead of paying to have your reviews policed.
Log in 1/5
Tried to log in several times and it tells me the service is not available for my account and that its only available for AT&T internet customers....I am an internet customer. But when I go to myAT&T app, it automatically redirects me to the App Store to download this app.
Passwords issues 1/5
Your app is a waste. Every Att app seems to have its own user name and password. Terrible user experience. The user name and password on my Att does not work on Smart Home manager even though u go to install the app from my Att app. Someone do your job and please Test the apps end to end.
Pretty much useless 1/5
The description says you're able to manage wifi connection of devices connected to the network but that's false. There is no such feature
Doesn’t Recognize Information 1/5
Once you input your login information with password, you received an error message stating this application is only for AT&T customers. Simply does not work.
Too Slow! 1/5
I downloaded the app for the first time and it’s incredible how AT&T can even allow the functioning of the app to it’s costumers. It’s definitely slow on loading information. It crashes. It’s embarrassing. Verizon has a better app developers than this crappy home network app from AT&T. Shame on AT&T.
What's the point ??? 1/5
I was told to download this app to manage devices on wifi so that I could disable my daughters computer at night. The rep kept telling me to toggle the wifi off next to the device name. Hello ? There is no option to do that. The only options I see are to change the device name and type. What is the point of this app if you can't actually manage anything but names and passwords? I wasted 40 minutes with a rep giving me steps to follow that weren't even found in the app.
Why have it? 1/5
By Mr Mike Overseas
Download the app. Change your password, because it wasn’t letting log in. Then discover “Currently this service is only available to customers with select AT&T Wi-Fi Residential Gateway models.”
App works as expected. 5/5
By Timothy Tran
I was able to change my network password and managed my devices connection.
Works for me! 5/5
Was able to change my Wi-Fi password and see who was on the network.