Online ordering too frustrating. 1/5
This app is useless. If I could give it 0 stars I would. I tell it to to use my location in settings but it can never find me. I start an order and have to go to another app and it loses everything I did. I try to do an order and it wants me to log in even though I am already logged in. I have tried several times and have not yet successfully placed an order. I use Starbucks, Panera, WhichWich etc no problem. I give up on this one.
Don’t bother 1/5
This is quite possibly the worst app ever designed. It let me create an account with my phone number, then when I went to order it asked me to sign in but only would let me sign in with an email. So after checking out as a guest I went to copy a coupon code I had in my email only to return to the app and have to start my order all over. Making an app like this is not that difficult, countless restaurants have done it just fine.
The perfect burger 5/5
Stopped by today for a snack. You have heard of "do it my way" - well Smashburger is the ultimate of do it my way. The custom "smash" lets it happen and they are great. Perfect way to burger.
This app is TERRIBLE 1/5
I have been trying to order a burger for 30 minutes and all I get is churn. I am giving up.
Horrible App and may charge your card without placing your order. 1/5
Takes forever to order, if it even works. Poorly designed and frustrating. App authorized my card, but the store said they still had to charge me and tried to put the order in again. It’s incompetence, fraudulent, or both. I wish I could give it zero stars.
It’s alright 3/5
I work at SmashBurger currently and sometimes the app doesn’t always work. The Customers coupons sometimes won’t work or it just won’t show. I hope that they will update it and allow it in the wallet pass and make it easy to access.
App is awful 1/5
I was going to order in advance so my boyfriend could just pick it up (we do this a lot with several of our fav restaurants) but he actually beat me to the store before I could place the order. Every time I minimized the app, it would take me back to the location screen. It is really annoying.
Great Incentive Program and App 5/5
I can't say anything negative. The points are easy to load. Food is phenomenal.
Extremely Difficult and Inefficient 1/5
I can accept rough edges, but this app is impossible to use.
1. It must load each page and is extremely slow. Please contain the data.
2. The cart disappears if you need to go back. However, the items are still there. Hence, you have to delete them.
3. I’m logged in, but I’m asked to put in my contact details for the order.
4. I have to enter a coupon. Why can’t it select from the offers available to me?
5. If the coupon errors, it does not say why. I believe I’ve met the conditions.
Really a PIA. Thumbs down.
PS. This is not the place to rate the food. I enjoy the food. The Five Guys app is an universe better.
Shake shack 1/5
By Coffee less
Even one step above smash burger. A huge step at the same price!!
This app is terrible. Awful user experience. I’m just trying to order a dang burger and I can’t log in or pay.
Online Ordering astonishingly terrible 1/5
I really like smashburger’s food. Wish their online ordering system was as good as their food.
iPhone X Update Needed! 2/5
iPhone X Update Needed!
San Tan Village location 5/5
By That tough guy
Drae was amazing, so polite and helpful as we ordered our meals. And Jordan was very pleasant and attentive to our needs in the dining area. Best visit ever at this location!!
Food is great; app is not. 1/5
App is bad. Difficult to log in. I got a BOGO free offer and tried to use it when ordering with the app - but the app is not smart enough to allow that. You have to have the cashier apply the coupon at the restaurant. Really? Cannot see a way to edit an entree after it’s been customized and added to an order - had to recreate the item; what a pain. Won’t be using this to order until it’s improved.
Always reliable 5/5
By Redondo SM Fan
Don't understand the comments about the app and reward program not working. I am not comfortable with technology and lack competence. This works fine for me. Straightforward, ease of use, reliable. Food is fresh and awesome! Took a "habit" lover tonight who is now totally converted to SB!
Burgers are Great. A+. App is very disappointing FAIL! 1/5
By Tulsa depositor
We downloaded this app to save time in line. We made our item selections and I switched to the mail app to get a coupon. When returning to the Smashburger app it restarts back to the store locator. Drilling all the way back down again. At least the food items are still in the cart. The coupon is long so I switch back to mail again and we loop back through the store finder all over again. I finally enter the coupon and it’s not valid. I gave up, drove to the store and stood in line. They accepted the same coupon just fine. Lesson learned ....skip the app and go to Smashburger to order. Even the store employees say “we hear that a lot”.
Screw this app 1/5
Had a coupon for a free entree but we scanned it and nothing happened and then it disappeared forever. I love your restaurant but I’m not using this piece of garbage again
So frusturatig 1/5
Took me 20 minutes to checkout through the app because it was constantly taking me back to the home screen and I would have to reselect my location and pickup time. 😡
Broken App 1/5
App doesn’t work. Doesn’t read coupons or receipts. It’s a horrible App, do not download. I can’t believe a place has great food has a horrendous App.
Good food 5/5
I like the food and it relatively inexpensive and quick to pick up
Annoying 🍔 1/5
By Pr0n hate This APP
Any app that has notifications such as "We've missed you!" Are ridiculous. 🅱️eleted! 🐩💨💩
Food is good, app is not. A few times I didn’t get credit for my purchases. I received a message that I had to use reward within 2 weeks. I emailed customer service a couple of times on both issues only to receive a reply after I called corporate. Apparently when you earn a reward, you have 60 days to use it or it expires. No where does it say that, it only says I’ve earned a reward. It took me 6 months to earn it, why do I have only 60 days to use it?
Works for me 4/5
Food is very good. I appreciate the service and timeliness at the location in orlando on kirkman road.
I turned off push notifications 1/5
You lost your chance by sending me the same holiday promo every day
No response from company numerous calls 1/5
By M. W.
The company does not respond to phone calls regarding issues with the app. I am not able to log into the app to take advantage of the offer that I bought for the burger deal. The holiday offer they were offering.
I have a confirmation email showing that I paid for the deal but it says the account does not exist and the customer service has not return my calls or emails.
This is a fraudulent company and they do not care about their customers do not use or patronize the app or restaurant.
By Shelby Aliff
Restaurant: great. App: Terrible. Don’t waste your time with online ordering. It’ll make you restart so many times.
Spotty performance 1/5
App initially worked when I first downloaded it and used it to scan receipts from 2 purchases, but over a week later it's still giving me an issue when I try to scan another receipt. Error on the app states I'm only allowed to scan 2 receipts per 4 hour period, but again, over a week later and still a no-go on the scan. While I haven't reached the point where I feel the app - free or not - is horrible, its performance is spotty at best, so hopefully tech will resolve these and other possible issues others are having with it.
Needs a thorough QA review 1/5
By JT Goldy
This app seems half baked, especially on the ordering side. Among the issues are:
1. Never seems to remember login information.
2. Does not propagate login info when attempting to place an order, forcing you to log in again.
3. Resets to home screen whenever you receive a notification. This is especially frustrating when making an order.
4. Can't edit an item once in the cart.
5. No notification from the app when an order is successfully placed (need to check email to verify).
I do not recommend using this app to order food.
Good 100 years smashburger morty good dot com. 100 years
Great good crappy app 1/5
They have awesome food but the app is useless. I can never order from it. Even though I am logged on it keeps asking me to login when choose from the menu. Also we paid twice for an order. Paid on the app and then my wife picked up the order and was asked to pay again, Fix your app Smashburger!!!!!!
Almost always great! 4/5
Quality never in question just don't always get what you order. App is going but connectivity spotty.
Garbage ordering app 1/5
If you leave the app at any point in the ordering process it STARTS YOU OVER AT THE BEGINNING. How hard can it be to fix this????
Scan the barcode did not work 4/5
Tried at least 3 times; never worked
good stuff 5/5
By Biggus Deepis
receipt scanning is awesome
Order Online feature needs major work 1/5
The Order Online feature appears to just load the mobile site so it’s a very poor experience. I create a full order with customizations and let my phone sit for 20s and the app reloaded the ordering page and lost all my selections. If you want people to use the app for ordering, make a proper iOS app, not just a web page inside the app.
Poorly designed app 1/5
This app is very poorly designed and difficult to navigate. Placing an order is an ordeal and forget about seeing the menu on a standard iPhone. Smashburger app developer please download five guys app to see how it's done.
Love the food would give the app 5 stars if they fixed two things. 3/5
The food is awesome. Lines move slow sometimes. I used a $1 coupon & got 7 points for a $60 order. For a $10 receipt I scanned later I got 10 points. The coupon wasn't worth it. Please add a way to add the balance of gift cards to the app ahead of time in the form of a wallet. It would save time at check out.
Worst app ever 1/5
This app is worthless. It's about as good as the service at smarshburger... garbage!
Way buggy 1/5
Triple Double 5/5
It may be short term, I don't know. But this $4 burger, while very messy, is one of the tastiest burgers I've ever had.
Ordering is terrible 1/5
Seems to just wrap the website.
Horrible app 1/5
Love the food at Smashburger but their app is seriously lacking. The log in is a nightmare and never recognized. They ask you to shoes a fav location and then still have to scroll when you want to order to pick the location. Almost all fast food places have great user friendly apps (Chipotle, 5 guys, Panera, jersey mike's,etc) and I can't understand why Smashburger does upgrade their app to be on their competitions level.
Best burger place 5/5
I love the Smash app!
Always a great stop for lunch!
Good app. Works well. 5/5
Downloaded the Smashburger app a few weeks ago. It works well. I can track my reward points, read the menu, get access to deals, order online, etc. I have had no issues with the app. I recommend.
Restaurant: great! App: meh. App rewards: great! 3/5
I’m always astonished when folks rate 5 Guys highly and disparage
Smashburger. Smashburger is underrated, and 5 Guys is overrated. Period. Just
try asking for guacamole on your burger at 5 Guys!
If you like jalapeños and consider “grillz” (grilled onions) as essential to a burger
as cheese, like I do, then you’ll find a Spicy Baja—Big, naturally—right up your
alley. The perfect hamburger.
I used to eat at In-N-Out weekly. I was wowed when I first had In-N-Out decades
ago, ‘cause I was expecting McDonald’s / Burger King / Whataburger /
Sonic-class food. That made sense because of what In-N-Out is: drive-thru fast
food. People need to keep that in mind when they first go there, so they don’t set
unrealistic expectations. Nothing ruins a new experience like having unrealistic
expectations, set by breathless, glowing reports. It happens with movies all the
time. I still LOVE In-N-Out (!!!), especially for what it is. What drive-thru fast food
joint obesides In-N-Out sticks a raw potato into a slicer when you order fries?
All of which is to say this:
Smashburger is a cut above In-N-Out. Yet another hit from the Rocky Mountains.
Not bad for an entry level app. 3/5
By My train
The app needs some improvement regarding ordering and the staff knowing how to use it. Hopefully this will get better soon.
Easy to use 5/5
We come here frequently and I've never had an issue with the app and using the coupons or earning points. Very easy to use, not sure if some of the others using it may be technologically challenged...? It's super easy!
Easy to use, but the app won't scan the receipt bar code. Manually entering the number always works, though.