So frusturatig 1/5
Took me 20 minutes to checkout through the app because it was constantly taking me back to the home screen and I would have to reselect my location and pickup time. 😡
Broken App 1/5
App doesn’t work. Doesn’t read coupons or receipts. It’s a horrible App, do not download. I can’t believe a place has great food has a horrendous App.
Good food 5/5
I like the food and it relatively inexpensive and quick to pick up
Annoying 🍔 1/5
By Pr0n hate This APP
Any app that has notifications such as "We've missed you!" Are ridiculous. 🅱️eleted! 🐩💨💩
Food is good, app is not. A few times I didn’t get credit for my purchases. I received a message that I had to use reward within 2 weeks. I emailed customer service a couple of times on both issues only to receive a reply after I called corporate. Apparently when you earn a reward, you have 60 days to use it or it expires. No where does it say that, it only says I’ve earned a reward. It took me 6 months to earn it, why do I have only 60 days to use it?
Works for me 4/5
Food is very good. I appreciate the service and timeliness at the location in orlando on kirkman road.
I turned off push notifications 1/5
You lost your chance by sending me the same holiday promo every day
No response from company numerous calls 1/5
By M. W.
The company does not respond to phone calls regarding issues with the app. I am not able to log into the app to take advantage of the offer that I bought for the burger deal. The holiday offer they were offering.
I have a confirmation email showing that I paid for the deal but it says the account does not exist and the customer service has not return my calls or emails.
This is a fraudulent company and they do not care about their customers do not use or patronize the app or restaurant.
By Shelby Aliff
Restaurant: great. App: Terrible. Don’t waste your time with online ordering. It’ll make you restart so many times.
Spotty performance 1/5
App initially worked when I first downloaded it and used it to scan receipts from 2 purchases, but over a week later it's still giving me an issue when I try to scan another receipt. Error on the app states I'm only allowed to scan 2 receipts per 4 hour period, but again, over a week later and still a no-go on the scan. While I haven't reached the point where I feel the app - free or not - is horrible, its performance is spotty at best, so hopefully tech will resolve these and other possible issues others are having with it.
Needs a thorough QA review 1/5
By JT Goldy
This app seems half baked, especially on the ordering side. Among the issues are:
1. Never seems to remember login information.
2. Does not propagate login info when attempting to place an order, forcing you to log in again.
3. Resets to home screen whenever you receive a notification. This is especially frustrating when making an order.
4. Can't edit an item once in the cart.
5. No notification from the app when an order is successfully placed (need to check email to verify).
I do not recommend using this app to order food.
Good 100 years smashburger morty good dot com. 100 years
Great good crappy app 1/5
They have awesome food but the app is useless. I can never order from it. Even though I am logged on it keeps asking me to login when choose from the menu. Also we paid twice for an order. Paid on the app and then my wife picked up the order and was asked to pay again, Fix your app Smashburger!!!!!!
Almost always great! 4/5
Quality never in question just don't always get what you order. App is going but connectivity spotty.
Garbage ordering app 1/5
If you leave the app at any point in the ordering process it STARTS YOU OVER AT THE BEGINNING. How hard can it be to fix this????
Scan the barcode did not work 4/5
Tried at least 3 times; never worked
good stuff 5/5
By Biggus Deepis
receipt scanning is awesome
Order Online feature needs major work 1/5
The Order Online feature appears to just load the mobile site so it’s a very poor experience. I create a full order with customizations and let my phone sit for 20s and the app reloaded the ordering page and lost all my selections. If you want people to use the app for ordering, make a proper iOS app, not just a web page inside the app.
Poorly designed app 1/5
This app is very poorly designed and difficult to navigate. Placing an order is an ordeal and forget about seeing the menu on a standard iPhone. Smashburger app developer please download five guys app to see how it's done.
Love the food would give the app 5 stars if they fixed two things. 3/5
The food is awesome. Lines move slow sometimes. I used a $1 coupon & got 7 points for a $60 order. For a $10 receipt I scanned later I got 10 points. The coupon wasn't worth it. Please add a way to add the balance of gift cards to the app ahead of time in the form of a wallet. It would save time at check out.
Worst app ever 1/5
This app is worthless. It's about as good as the service at smarshburger... garbage!
Way buggy 1/5
Triple Double 5/5
It may be short term, I don't know. But this $4 burger, while very messy, is one of the tastiest burgers I've ever had.
Ordering is terrible 1/5
Seems to just wrap the website.
Horrible app 1/5
Love the food at Smashburger but their app is seriously lacking. The log in is a nightmare and never recognized. They ask you to shoes a fav location and then still have to scroll when you want to order to pick the location. Almost all fast food places have great user friendly apps (Chipotle, 5 guys, Panera, jersey mike's,etc) and I can't understand why Smashburger does upgrade their app to be on their competitions level.
Best burger place 5/5
I love the Smash app!
Always a great stop for lunch!
Good app. Works well. 5/5
Downloaded the Smashburger app a few weeks ago. It works well. I can track my reward points, read the menu, get access to deals, order online, etc. I have had no issues with the app. I recommend.
Restaurant: great! App: meh. App rewards: great! 3/5
I’m always astonished when folks rate 5 Guys highly and disparage
Smashburger. Smashburger is underrated, and 5 Guys is overrated. Period. Just
try asking for guacamole on your burger at 5 Guys!
If you like jalapeños and consider “grillz” (grilled onions) as essential to a burger
as cheese, like I do, then you’ll find a Spicy Baja—Big, naturally—right up your
alley. The perfect hamburger.
I used to eat at In-N-Out weekly. I was wowed when I first had In-N-Out decades
ago, ‘cause I was expecting McDonald’s / Burger King / Whataburger /
Sonic-class food. That made sense because of what In-N-Out is: drive-thru fast
food. People need to keep that in mind when they first go there, so they don’t set
unrealistic expectations. Nothing ruins a new experience like having unrealistic
expectations, set by breathless, glowing reports. It happens with movies all the
time. I still LOVE In-N-Out (!!!), especially for what it is. What drive-thru fast food
joint obesides In-N-Out sticks a raw potato into a slicer when you order fries?
All of which is to say this:
Smashburger is a cut above In-N-Out. Yet another hit from the Rocky Mountains.
Not bad for an entry level app. 3/5
By My train
The app needs some improvement regarding ordering and the staff knowing how to use it. Hopefully this will get better soon.
Easy to use 5/5
We come here frequently and I've never had an issue with the app and using the coupons or earning points. Very easy to use, not sure if some of the others using it may be technologically challenged...? It's super easy!
Easy to use, but the app won't scan the receipt bar code. Manually entering the number always works, though.
Worst app ever! 1/5
Set up account. Done
Pick location. Done
Tried to look at menu so app requires that you choose "make an order."
Finally able to look at menu items but when I chose "Burgers" it took me back to choosing a location.
Did that AGAIN!
This time I got to look at burgers but when I made my selection in order to see ingredients of my burger choice .... yep, you guessed it! Took me right back to choose a location.
Did that yet again, got to burgers, made my selection, actually got to see the ingredients, chose "add cheese" and Voila! Right back to choose a location.
Totally gave up. I'll eat elsewhere.
Good rewards tracker 4/5
The app is good at tracking your progress towards rewards, and scanning receipts to add to your total is easy and works well. You can't set a default location for online ordering, though, so you have to go through the search every time.
Pointless app 1/5
None of the reward or coupons can be redeemed at store as individual store's point of sale system doesn't recognize the barcode at all.
Used to make good burgers 1/5
Now the burgers here are greasy, unreliable, and simply disgusting, ever since the owner was bought out a couple years ago. Do not recommend.
The app is clunky and very difficult to use. The coupons redeemed through the app don't actually go to the order unless you input a special code when placing the order. When riding through the app it doesn't automatically add the points to your account. Your better off only using it to find a location. The app needs a lot of work.
Scan receipt 3/5
Love tracking the points I earn!! Unfortunately the scan receipt function has yet to work on my iPhone with the latest update. Also asks me to login when "trying" to order thru the app. I have never been successful. Would be GREAT if those two issues were fixed.
Awesome app 4/5
Easy to use and user friendly. I am easily able to see how far until I get my bonus burger. The only reason for the lack of a star is because the bar code scanner can be very testy. So I usually just enter the code manually.
I'm never going back there again! 1/5
Last night I tried using my 50% off coupon I got for joining, and the manager at San Francisco had no idea how the app even worked. After I refused my order, I saw how to get the coupon to reappear, but by then, I was so angry and late that I ended up walking 3/5th of a mile to get my ride. If customer support is able to fix it, then I'll update my review. As it stands now, I'll never go back to SF smashburger again! I was humiliated by that and it's a scam!
The best! 5/5
Great burgers & they make malts
What's the point? 1/5
Also not recognizing that I'm logged in when I try to order through the app, then not recognizing my account when I try to sign in. They honored my coupon at the counter, but the barcode wouldn't scan so it was discounted manually. Not impressed with the app so far. If I can't order through it, what's the point of it? Will still go for the food though, just order it old school
Great Food and Great Service 5/5
I Highly recommend Smashburger.
Doesn't recognize I'm logged in 1/5
Created a new account and it shows I'm logged in at the home screen. When I created an order I was then asked to sign in. I tried and it couldn't find an account, even though I was clearly logged in. Tried logging in online too and said password didn't work. When I tried to reset the password it couldn't find my email even though I just received a welcome email. Clearly the people in charge of this app didn't pay much attention to it. Would have been quicker to just drive to the store and placed the order. Also, it should have an allergen menu like it does on its website. Don't waste your time with this app.
They are always nice and in a great mood! They also are very quick in making my orders. I consistently get great food!
LOVE the grilled chicken! 5/5
By Wacky Wendt
Very customer friendly!
Awful App 1/5
By Kass, Brad
Tried redeeming a half off coupon through the app, had multiple employees in store tell me they had no idea how it worked. Once they finally figured it out, the app said I could scan the barcode on my receipt to get points, only to find there was no barcode to scan. Foods good so I'll keep comin but the app caused more harm than good.
You are told that you can go to the web site to enroll in this program. But what they don't tell you is that you still have to download the app in order to be entitled to any discounts. The store was clueless as to how this worked and gave me no discount. Also in terms of service, there were 6 bottles of empy ketsup on the tables that had not been picked up. Customers were running all over the store trying to find a full bottle. The mustard was not wiped off etc. Poor poor service.
Never got my dollar.. 2/5
On the Smash website it said you'd get an extra 1$ when you download the app, I never got it.
Cannot redeem free items in app 1/5
Great idea but terrible execution.
While the online ordering is good, you have to redeem any free items in-store, which ruins the idea of ordering online.
As others mentioned, you are supposed to be able to scan a receipt and get points, but the receipts have no code to scan
Likewise if you want to redeem a freebie in store the app shows a QR code, but stores don't have scanners. So you need to tell them your phone number to get the points
Basically the app is worthless unless all you want to do is place an order and get the points. Redeeming the points is an exercise in futility.