Not getting my points 1/5
Please update I haven't been getting my points each visit
Only good for looking at menu 4/5
Gone to two different stores since app was updated. Scanned my code but never got points. Customer support said to email them the receipt. Next time will know to waste the paper and time if I go back to a smoothie king.
Update - points are showing up within a day. Only drawback is how the menu is laid out. Otherwise good.
Does not record points earned 1/5
Less than half of my visits actually make it onto my earned points.
App Support is Horrible! 1/5
App Support does not respond back within the specified time in there generic email template. I have contacted them via email and audio about the problem I am experiencing with their app. When I try to redeem my points towards my purchase, I get the message I do not have enough earned points to redeem towards the purchase. Contacting app support is a JOKE!!! They sent you a generic email template with a assigned ticket number. What good is that if there is no way to follow up with them via a live person! The 'Rewards' system is a great idea if it was working and supported by their tech support team!!!
At least be 'customer support' oriented to have someone contact the customer with a resolution to their problem with the app!!!
Absolutely unreliable! 1/5
One day it works and the next it doesn't. It doesn't always scan your points and you have to uninstall and install constantly.
Please fix it, we love your smoothies but this app is very bad publicity for SK.
Spent over $15 on smoothies had my app scanned and even 4 days later, still not showing on the app that I have any points. What's the point of the app then?
Love it 5/5
By Andy the sexy beast
I used for the first time. At the beginning I was concerned due to the bad reviews. After I tried I love it. The app and the staff @Concord - Afton Village amazing. Whoever wrote bad comments and reviews are hatters and losers with big L 😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
App doesn't work 1/5
Haven't been able to redeem points in over a month. App keeps saying to contact app support. App support is only available via email and they have not responded with solution. Love Smoothie King but this is subpar.
If I could lose weight the way the app crashes, I would be a toothpick.
Needs overhaul 1/5
cashier has to take my phone from me in order to get rewards, i'd rather not have them handling my phone
Pointless - don't even bother getting it! 1/5
I gave my number to the cashier on three different occasions and my total points in the app still shows 0. It seems the whole point of the app is to see your points towards rewards, so it's basically useless. Disappointed!!! Removing app now.
Please fix the app!! 2/5
I love smoothie king, and I get a smoothie every morning before work. The smoothies are great, the employees are always friendly at my location, and I really like the points system. But the biggest problem I have is that the app won't update my points after every visit. I'm spending about $15 a week and should be racking up points but I only have about 3,000 right now because the last time it updated was a month ago. I'm very upset with this because I would like the amount of points I have to reflect how much money I've spent. PLEASE FIX THIS PROBLEM!!
Worst App 1/5
I wish there is a way to assign zero stars. I tried to sign up for the rewards and it took me forever to sign up. After a while once signed up, like everyone else said here, the reward program is not that great. I am deleting the app and I don't think I will ever go back to smoothie king.
Things are looking up! Great customer service 5/5
My store had issues with crediting points to their customers for several months. Smoothie King worked hard getting the issue resolved. Sent my receipts in an email to receive credit for my purchases. They apologize for inconvenience and appreciated my loyalty.
App is good, points ha gotten worse 4/5
I find the functionality of the app is fine. I have no issues. How they do their points now shows they really don't want to do points but feel they have to. Smoothies r overpriced, rewards don't feel like rewards but they do have the best smoothies. As for just the app...does its job. Can't ask for more from an app.
Rewards app 5/5
Just a little suggestion you should have on the app that we could be able to do mobile ordering and pick up the smoothie. It may help with the business and not get so crowed in the building. I would totally love mobile ordering.
Looks pretty but has AWFUL functionality 1/5
By L. Wills
I've held off on reviewing thinking the comments would be read and improvements would be made. Overall, the I like the look of the new app vs the old. But I miss the ease of use and functionality of the old Smoothie King app. I'm getting tired of scanning and emailing my receipts to get points. Each time the QR code is scanned I play the "wait and see if it worked this time" game. Usually it doesn't. This is why I always make sure I get my receipt. I'm nearing the point where I'm going to give up and stop this madness. Do they have smoothies at Starbucks? Or maybe I'll just drive a little further down the road to Panera and grab a smoothie.
I think this is a heavenly drink this Drink is absolutely wonderful it taste amazing it might be the best smoothie I've ever tasted anyone in the world loves your smoothies but I love them the most!!!!!!!!
Hate new update 1/5
I used to be able to get free king sized smoothies when I earned enough points but now I can only get like 7 dollars off and there is an expiration date. You could buy 100 king sized smoothies and only be able to get free small sized smoothies because that's the only size that is 7 dollars or less.
Quickly Deleted 1/5
This app was on my phone for a grand total of two minutes. The reviews made me skeptical, but I downloaded the app anyway. I tried to log in twice, and the app immediately crashed both times. Not going to use up space for this thing.
Horrible !!! I'm disappointed that I can't earn rewards. 1/5
Deserves no stars at all. I've tried several times to register on this app, but it takes you in circles and restarts. Horrible app.
great app , just one downfall 5/5
By bree 💗
This app is actually not a bad app. The only downfall is you can't get a free smoothie until you have 6,000 points. Also, the free smoothie has to be under a $6 value. The points actually build up very quickly though. From 2 purchases I earned 2,000 points. Honestly, this app is great for earning and using your earned points.
Some suggestions 3/5
I love smoothie king, but I wish the app had a few changes. 1. Points/rewards don't expire, 2. Being able to get a free smoothie in any size, 3. A way to put points on if the cashier/customer forgets to scan the earn points code (another place puts a barcode on the receipts that can be scanned to add points.)
Good app did what it's supposed to 5/5
Where are the points? 2/5
I don't mind not being able to pay with the app, and I don't expect great service from a bunch of teenagers (I teach them; I know they have an attitude!). But I do expect to get the points when they scan my phone. And why, by the way, don't they have a scanner that comes to my phone rather than taking my phone?
Can't use 1/5
Crashes when you try to sign up so... completely useless.
Useless. Plain, useless. 1/5
Why did I title my review useless? BECAUSE IT IS. And what makes it utterly useless? Well for starters, I can't sign in. Therefore I can't use it. Like literally I had the app on my phone with my points and after some time I opened it back up while at a store. And I'm trying hard and quickly to sign in, but everyone I enter my credentials, the app just CRASHES. Just turns off. Repeat the process at least 5 times and still not working. So there's that purchase wasted- all because the app doesn't let me sign in.
App is garbage 1/5
By Varsity Slack3r!
I just downloaded this garbage and it is so cheaply made. The loading, and the way the app is set up.
Don't see what all the fuss is about 4/5
By Julian Basile
So many negative reviews but from what I've experienced the app really isn't all that bad, at least if you just use it whenever you wanna earn/redeem rewards (which is all it should be used for anyway). Besides the short delay after you make a purchase and collect points into your account, the smoothie king app has not failed me.
Stability/Availability Problems 1/5
Frequently fails to record points earned. It is also completely unavailable fairly often (displays no data and/or an error message). It looks nice, but I'd prefer that it actually worked instead of just having a pretty UI.
Doesn't work. 1/5
Try to login, won't let me login with either my password or the temp one online.
Could be better 2/5
Starting screen should have much easier access or even be the QR code. Starting text menu choices are too small and should be easier to see. Requiring location services to be active just to redeem points is, well, stupid.
Bad App Gets Worse But Smoothies Are Good 2/5
The app never was good, but with each update, it gets worse. Worse meaning, harder to navigate and find things. Slower loading even with a newer and faster iPhone. I'm an MIS major, contact me and I'll help your foolish app designers out.
The smoothies are great (or at least the one I get). The employees are lackluster - some decent and some rude. Always slow service (maybe that's why the lines are always so long?).
I tried signing up and it force closes every time! Even a restart doesn't help.
By Papa smurf1154
Since the new update it will not add more points. I scan the app each time i use it and nothing shows up in the history or point total. Why did they have to mess with a good app??
Got to be a hoax 1/5
By Dutchess Noala
This app used to work perfectly however about nine months ago something changed and it doesn't work at all. It keeps telling me that I need Internet access, all other apps working just fine. Even the store managers act like they don't know what's going on. This should be investigated or this is false advertising. Owners just don't want to provide the free product as advertised. Bad deal all around or fix it and prove all these negative ads wrong.
Tried to setup app
Won't let me login ... think
I will wait to see if this can be fixed...someone please tell me they have had a good experience with this app
Very disappointing 1/5
I got a $1 off coupon when I sign up. I got 250 points for referring a friend. Haven't received any points for my last 5 visits even though I have them scan the QR code at the time of service. I contacted the support group, they emailed me back about 3 days later asking me to send pictures of my receipts, which I did. It's been 4 days and I still haven't received points. This app is pointless -- no pun intended.
Did don't record my points
They totally stiffed their customers on the point system. I had accumulated a significant amount of points, the app converted it over to these absurdly insulting "coupons" and then expired them after a month!!! You guys are literally the worst.
Does not apply points 1/5
So far, every time I got the QR code scanned prior to paying, the app has never given me my points. I shouldn't have to contact customer support to manually add points after every visit.
Wish I could give it zero stars. 1/5
By Forman millssssss
The point system is horrible now. You can only get a free smoothie for up to $6. With tax no smoothie is even that price. The old app you could actually redeem free small,medium, or large sized smoothies.
As much money as smoothie king makes it sad they have to be that greedy to take away the old point system. I don't even redeem points anymore. It's pointless.
Works great for me! 5/5
This app runs perfect smoothly for me. Our Smoothie King delivers to my work and sometimes my points don't get added (worker error?) so I just keep my receipt and email it to app support and they add my points. Love it!
Not only do they force you to redeem your points once you reach the max $$ off, it expires too!!!! My points on the last app never expired!!!!! COMPLETE RIPOFF!! i spent all that money to get a free one and now i can't even get the free smoothie because it expired!! soooo stupid!!
App would be very useful, if I could use it. I have been to multiple locations and they all tell me their system is down so I can not use the app. So, you can't use your rewards and you have to send a copy of your receipt to get your points. Not worth the download.
I must agree with "gets worse each update". Found out after paying 9 dollars for a vanilla Greek yogurt smoothie- with protein powder because I was told rudely that was the only way I could get a vanilla smoothie-REALLY- that since we didn't show him the phone app before my husband paid we were SOL getting credit-points- on the app. I concur about rude, ill-trained staff. Who raised these disrespectful young people??? I had just installed the app and my SIM card was failing on my phone. The girl at the window grabbed my phone and treated me like a senile idiot when the phone wasn't opening the app. I've since had to replace the card. There's no excuse for that behavior. BTW I was doing computer/tech work when she was in diapers! I've bought a really nice (expensive) blender and since I can make any type smoothie I want (with no flak) I doubt Smoothie King will be seeing me! Too bad- I drink LOTS of smoothies.
This app is great for rewards. But I wish there was a order and pay function. The line at my local is ridiculous and I end up waiting forever to order and then again for them to make my smoothie. Frustrating.
I can't log into the app. I have an account, but every time I sign in, the app closes.
Unresponsive and no online ordering 1/5
By Jive panda
This app seems pretty useless without online ordering. Might as well just have a punch card...
By Frost 1030
Not user friendly
Please go back to older version