By THE SOUTH
Every time I hit the redeemed section to see what coupon I’ve used the app will crash. Please fix.
Too clunky, cheap with rewards 2/5
This app isn’t very good but I’m a sucker for any rewards system so I keep it on my phone.
1- you cant earn points while also using points. If I use the $1 off which I earned, I don’t receive points on the other $4-7 I spent on that smoothie.
2- my points only register half the time. Every other time I go to the store and have the cashier scan my qr code, the purchase never shows up on my activity and I never earn the points.
3- most recently I received an email saying they had accidentally given some people, including myself, double points so they would be deducting them out of our accounts. Great, thanks. I’m sure those points don’t even make up for all the purchases that failed to register correctly at time of purchase.
works well 4/5
i'm not sure what the negative reviews are about... i personally have not had any issues with this app and the rewards are reasonable. granted it's not the prettiest interface, but it still functions perfectly fine
Terrible app 1/5
This is a terrible app!! I went to SK today, had 2500 points, and redeemed 2000 of them for $2 off. I had them redeemed, the barcode screen up ready to be scanned, the girl fixed all three smoothies that I ordered and brought them all three together BEFORE she took my payment. So by that time, my screen on my phone had timed out and went black. So when I activated my screen, the reward was gone. Couldn’t find it and the girl tells me it thinks that I’ve used it. That’s TERRIBLE. No one else has a system like that with their apps! And not only that but when I go into the app to view my redeemed rewards, the whole app closes out every time and I’m not able to view them. I can view my earned rewards! But not the redeemed. Terrible app.
I can’t even sign up 1/5
By Duchess 7720
I filled out all the fields and appeared to have registered. But, when it says it has confirmed my email and to go ahead and login, there is no login button to select to proceed. When I exit the app and go back in to login it says my email and password are invalid!
Vanishing reward and past activity button crashes app 1/5
Reached out to support. No reply.
My points 1/5
By Young niño
My points haven’t showed up after I scan at the register anymore been like that for over a month and y’all cashiers never give out receipts so I’m just losing points !!! Fix this
Not crediting points 2/5
I frequently visit two local smoothie kings in the area - read at least every other day...... I have not received any points for purchases since January 31. When I try to retrieve the reward history, the app closes.
App Used to be Better 2/5
I happened to be taking my kid to his favorite store GameStop when I notice this little smoothie place next door. I decided to stop in and see what it was about. I’m glad I did. However the price for a single smoothie is outrageous. If you wanted to come here everyday to get a smoothie at least once a day you would be spending a small fortune. I tried it for about 2 weeks and decided it was way too much frivolous spending for me. Now as for my title about the app being better, it was so much a better in the past when it first came out. Even had a little scratch off game where every time you checked into the store you would have a chance to win money off or possibly a free smoothie. Reward points are hard to rack up especially if you decided to cut your spending limits here like I did. Before they changed the app up I was spending a lot more at SK even though I decided to visit less I was still in the store at least 3 times a week where previously it was daily sometimes twice a day. Now it’s 2 to 4 times a month.
Love. It. Sarasota’s Centergate 5/5
By Old gray mare
My smoothie king just open so there ironing out all the bugs all the staff in that store are so friendly they remember me I always get the best smoothie the place is clean the girls are smiling love it when the high school college girls and boys are working so hard. They deserve a clean and safe place for a first job. Patrons need to be patient and friendly when buying a smoothie. If your in a hurry don’t stop. If they screw up your order say thank you and drink it. It is a smoothie not a steak. Love the staff.
After redeeming points for discount app crashed 1/5
I redeemed my points for a $4 coupon and before I can use my coupon the app continues to crash when I try to pull up the barcode.
Got a $2 off Birthday Reward notice from Smoothie King. Said go to the app and select Rewards and use at checkout. No rewards other than what I had from previous purchases. Actually, I have a free smoothie waiting according to my local store that doesn’t show up.
Anyway, I also tried to change my password while in the app- that doesn’t work either.
This isn’t really rocket science guys - these should be pretty straightforward functions for the app to perform.
Worst app ever!! 1/5
Does not work most of the time. I have $5 in points I can’t even use. Do not download this. Waste of space
App needs major work. 2/5
Even after the update you can not look at the points you've redeemed. I noticed the other day that I had earned way more points that what the app was showing however when you click on redeem the app crashes. 😑
out dated 1/5
this app stinks! when will you let us online order! it’s 2018! get with it!
The customer service is horrible. I had to wait till these two teenage girls working the counter finished there conversation before they even bothered to notice I was there. Stop hiring teenagers that know nothing about service. And the point system is Ridiculous!! The smoothies are so expensive. We should get more points for as pricy as they are. Anyways the kids you guys hire have no clue or knowledge about the products they are even selling. Please please do
Better fix the customer service it’s beyond ridiculous
Still buggy 3/5
Crashes whenever you try to view ‘Redeemed’ points. (My Rewards > View Activity > Redeemed)
Great app! 5/5
No problem, enjoying using it on my X
App is consistently terrible. More times then not it doesn’t track points. Completely useless.
Great app 5/5
I go to smoothie king 2-4 times a week and have never had a problem using this app. Even if I use a coupon, as long as you show them the app before you pay I get my points. I think it’s a great reward system, a free smoothie every $70 spent. I always get 32 oz so it’s never bothered me that I can’t get a bigger size for free. Sometimes I’ve had to pay $0.30 at some locations but not a bad deal for a big smoothie.
Will send coupons on birthdays. But if u open and do not print it expires. Paper Coupon , while they encourage use if their app!!!
Terrible app 1/5
I’m giving it 1 star, but only because I can’t give it 0 stars!
Last update kicked me out of the app. Now I can’t even log in. It will not even take the “sktemp” password I was told to use and now when I put my phone number in, it says phone number already taken. I have points just floating around in cyber space I can’t even use because of this update. It’s terrible! Pisses me off enough not to even go back and spend money at smoothie king and just go somewhere else! 🖕
Not updated for iPhone X 1/5
There are large bezels on the top and bottom of the screen on the iPhone X. Please update the app accordingly.
Seemed Promising.... 1/5
And it worked for a couple years. Now it refuses to open at all. I’d delete it, but I don’t want to lose the points I earned that I’ll never be able to redeem.
The worst. 1/5
Worst reward / store app EVER and I have A LOT of them.
I wonder why people hate this app 5/5
By John 🙂🙂🙂🙃🙃🙃
This app is not bad it’s really good actually I recommend it there is so much deals and rewards so I bet you will like it😉
Where are my points? 1/5
I’ve scanned twice and haven’t received any points. Deleting.
Stopped working 1/5
Now can’t redeem
Never works 1/5
Been in 2 different stores and neither one had internet service for their app to work
By Jeep Racer
at works great for people that use go to smoothie king often and despite previous review I read 7 dollars is the maximum dollars off.
IT DOESNT WORK 1/5
By the brent killer
I buy a lot of smoothies from smoothie king and this app just doesn't earn my actual rewards. It's a disaster and needs to be fixed ASAP !
No points 2/5
Doesn't give you your points !!!!
Doesn't work 1/5
TO CORPORATE: Fix your stuff! You have a responsibility to your franchisees. Take care of business.
Update awful, Smoothies great 1/5
Can't get into my account since app was uploaded. Smoothies delicious still. Can't y'all just distribute loyalty cards or something easier? You should be able to give the cashier your phone number like most places, and get your info from that.
Not getting my points 1/5
Please update I haven't been getting my points each visit
Only good for looking at menu 4/5
Gone to two different stores since app was updated. Scanned my code but never got points. Customer support said to email them the receipt. Next time will know to waste the paper and time if I go back to a smoothie king.
Update - points are showing up within a day. Only drawback is how the menu is laid out. Otherwise good.
Does not record points earned 1/5
Less than half of my visits actually make it onto my earned points.
App Support is Horrible! 1/5
App Support does not respond back within the specified time in there generic email template. I have contacted them via email and audio about the problem I am experiencing with their app. When I try to redeem my points towards my purchase, I get the message I do not have enough earned points to redeem towards the purchase. Contacting app support is a JOKE!!! They sent you a generic email template with a assigned ticket number. What good is that if there is no way to follow up with them via a live person! The 'Rewards' system is a great idea if it was working and supported by their tech support team!!!
At least be 'customer support' oriented to have someone contact the customer with a resolution to their problem with the app!!!
Absolutely unreliable! 1/5
One day it works and the next it doesn't. It doesn't always scan your points and you have to uninstall and install constantly.
Please fix it, we love your smoothies but this app is very bad publicity for SK.
Spent over $15 on smoothies had my app scanned and even 4 days later, still not showing on the app that I have any points. What's the point of the app then?
Love it 5/5
By Andy the sexy beast
I used for the first time. At the beginning I was concerned due to the bad reviews. After I tried I love it. The app and the staff @Concord - Afton Village amazing. Whoever wrote bad comments and reviews are hatters and losers with big L 😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂
App doesn't work 1/5
Haven't been able to redeem points in over a month. App keeps saying to contact app support. App support is only available via email and they have not responded with solution. Love Smoothie King but this is subpar.
If I could lose weight the way the app crashes, I would be a toothpick.
Needs overhaul 1/5
cashier has to take my phone from me in order to get rewards, i'd rather not have them handling my phone
Pointless - don't even bother getting it! 1/5
I gave my number to the cashier on three different occasions and my total points in the app still shows 0. It seems the whole point of the app is to see your points towards rewards, so it's basically useless. Disappointed!!! Removing app now.
Please fix the app!! 2/5
I love smoothie king, and I get a smoothie every morning before work. The smoothies are great, the employees are always friendly at my location, and I really like the points system. But the biggest problem I have is that the app won't update my points after every visit. I'm spending about $15 a week and should be racking up points but I only have about 3,000 right now because the last time it updated was a month ago. I'm very upset with this because I would like the amount of points I have to reflect how much money I've spent. PLEASE FIX THIS PROBLEM!!
Worst App 1/5
I wish there is a way to assign zero stars. I tried to sign up for the rewards and it took me forever to sign up. After a while once signed up, like everyone else said here, the reward program is not that great. I am deleting the app and I don't think I will ever go back to smoothie king.
Things are looking up! Great customer service 5/5
My store had issues with crediting points to their customers for several months. Smoothie King worked hard getting the issue resolved. Sent my receipts in an email to receive credit for my purchases. They apologize for inconvenience and appreciated my loyalty.
App is good, points ha gotten worse 4/5
I find the functionality of the app is fine. I have no issues. How they do their points now shows they really don't want to do points but feel they have to. Smoothies r overpriced, rewards don't feel like rewards but they do have the best smoothies. As for just the app...does its job. Can't ask for more from an app.
Rewards app 5/5
Just a little suggestion you should have on the app that we could be able to do mobile ordering and pick up the smoothie. It may help with the business and not get so crowed in the building. I would totally love mobile ordering.