Love the customer service here!
Sometimes the app works & sometimes it doesn’t! Very frustrating!!!
Ever since the second to last update, my app won’t load; it immediately crashes. This is extremely frustrating as I can’t use my prepaid balance toward purchases. PLEASE FIX ASAP!!!!😡🤬
Sonic App 5/5
Mane sonic da g-o-a-t for this app yo
Wacky pack 5/5
My kids love it!!!
Best place on the bayou 5/5
As a treat I stop before breakfast on the way to work
Sonic App 5/5
Get it while it’s hot
Great app 5/5
I love the sonic app. You load money on, order your food then pay with the money you loaded. It tells you if you need to add more money and lets you do it after you have already ordered. It doesn’t freeze up!!!
Thank you sonic for a great app!
Good Rewards/Payment Troubles 3/5
Tried numerous times to pay with the app at the stall, payment wouldn’t go through. This is the first time in about 3 visits that I was unable to pay with the app. Hopefully this was just a temporary glitch. So I tried to pay with my physical card at the stall, again payment wouldn’t go through, had to give my card to carhop for payment. The point of me having this app is having the ability to pay with just a touch of my finger. I like the monthly rewards though.
Awesome app and budget friendly 5/5
By Mom of Buttercup
I am able to load $10 at a time instead of having several different transactions a week and love the free tots with every reload!
THis app is awesome !!! I got a free slush! Keep doing what your doing sonic!
Looks Great 5/5
Major props to Sonic for getting in on the technology game all of a sudden, really like this app. Only issue I’m having right now is if you go to the location map the ‘X’ does not return you back, you have to close the app to get back
👌🏾👌🏾👌🏾 👍🏾 GREAT !!!
Do not by this app 1/5
I have been unable to pay with this app for three weeks. Cannot get Sonic to respond to my request for help. Can’t get money refunded that is tied up in the mobile gift card. Horrible app and even worse customer support.
Doesn’t let me pay with my loyalty card 1/5
It made me load $10 onto a card that it won’t let me use to check out. Constantly receive this error “you’ve been checked out” for inactivity. Servers say this happens all of the time...give me my money back!!
Love this app 5/5
I love how you can order your food on the road and by time you get there it’s ready
You might want to fix the app ... 1/5
Instead of making things better for iPhone X. I’ve had money on my account for months now unable to be used because it has a glitch in the system. Fix that.
LOVE THIS APP!!! 5/5
This is the best fastfood app I have been to thus far!!! Whoop Whoop Sonic!!!
Excellent place at the Dover, AR Sonic
Great when it works 2/5
This used to work perfectly but now I can’t pay with the app despite having money loaded. It’s been more than 2 weeks of technical difficulties. Makes the whole thing pointless, right?
Great app 5/5
Save some money
Pointless app - paying with card is much easier 1/5
So many reasons i stopped using this app. The "card" system is confusing and complex for no reason (loading $x amounts then having it reload if your balance isn't enough). That makes it impossible to see when you really purchased food vs were reloading the card. I often got stuck paying $25 to load my card for just an $8 order. The worst time that made me say "enough": had to reload my "sonic card" to place an order... but the cashier mixed something up and had to restart the order, and the app lost track of me being at that stall. It then was impossible to pay by app, so had to pay again by direct credit card!! So sonic that day got about $36 from me for a $14 order; and of course i had to go back to empty my card balance. And there's no ordering capability from the app itself?! and employees on site have no clue how the app works, can't help with any of these issues, etc. It is just way simpler to insert a credit card and be done with that order. The app causes more problems and solves none.
Good but.... 4/5
A little hard to maneuver at first and confusing when using a reward and trying to pay at same time - but after a couple times it becomes routine.
Good app and eats 4/5
After I understood that I needed to check in before ordering everything works smoothly.
Never has worked 1/5
This app is a train wreck! I’ve deleted and downloaded it several times, even attempted to reset password to no avail! I would like to get my benefits, but the app is impossible to use.
Cool app 5/5
By Larry curly & moe
Sonic is awesome
Love this app! 5/5
Makes getting your food easier not having to mess with money....and you get free food in return, what could be better!!!!!
Nothing works! 1/5
First I had trouble purchasing Giftcards and now I can’t even log in. Ugh. Fix it. What a bummer. I was hopeful that payment with Giftcards would earn rewards but since the app won’t work it’s so frustrating. What a bummer🙁🙁
Waste of money 1/5
App only works half the time. Try to pay with app and phone doesn't go to pay screen. Waste of time and money. Would just like the money back that I put on Sonic cards.
The only thing I would change is to have the ability to leave a tip when you pay with app. Otherwise I love it!
Until it stopped working! 1/5
By Firefly flames
I was loving this app until one day, after using this feature successfully many times, I could suddenly no longer access my money from the app which I had put on a sonic card within the app 🙁. I have almost $10 I can’t use now! It’s just in the black vortex of the sonic app. Boo on that.
Thanks for fun rewards each month!
Sonic app 5/5
It is way easier to pay with then using a debit card or paying with cash faster and easier
Love the App! 5/5
Easy and convenient to pay, I highly suggest using the app to earn rewards.
Horrid payment system 1/5
Had the app for almost a month, bought $15 worth of sonic card to load the app. Have yet to get it to work at a location. It either errors out or keeps trying to process well past the time a carhop comes out with the order. I have to close the app and pay with an alternate method. Hopefully i can use what i loaded and then never use it again.
SONIC ROCKS 4/5
Love the app, love the chain. Looking forward to continued improvements. App needs the ability to retrieve current card balances.
App Hell!!! 1/5
When I first got the app & I placed 2 gift cards on it and was very excited to try it. I thought it would be like the apps for Subway, Starbucks & Chick Fil A where you place your order & Pay on the app than when you pull up and tell them you have a mobile order they hand you your food. It’s not nearly as convenient or user friendly. I decided to stick with it though because it does have its pluses & reloaded my card. Since the latest updated it will not work other than locating the nearest Sonic. I cannot even begin the process of placing my order. So I have a card with money on it that I cannot use. And I cannot find a way to contact anyone to help me out!!!!! I would NOT recommend the app to anyone. Unless, I didn’t like them.
Does not work. 1/5
I put in my credit card information then the user interface puts it down as an option “use 1234” but when I select it, it tries to add a new card again.
Rewards are fun 5/5
I enjoy getting rewards for my purchases and they give you plenty of time to redeem before they expire
Santa Fe, Tx Sonic 5/5
We absolutely love the Sonic in Santa Fe. The food is better than other Sonic’s and the employee’s are wonderful! We go out of our way to go there.
By Brian rayford
Love it! It’s good! I’d like a Route 44 Cherry Vanilla Coke with a chili cheese Coney and a large order of Cheddar peppers. please.
Fix it 2/5
I haven't been able to add funds to my card at all says sorry something went wrong sorry sorry sorry cant even add a new one same message sorry! So what I do have left Prob cant spend :(
Glitches and no ones trained 2/5
The app glitches regularly. Won’t make a payment for days, won’t reload a card then reloads the card twice accidentally. Sonic is not training the franchises or employees how to manage the clients who have the app. My neighborhood Sonic just informed me it could not be used in the drive-thru yet drive-thru is an option with instructions from the app.
Drivethru orders 5/5
Most Sonics do not know how to process thru drivethru
By DeZznuts 3267865432
By SCAREdY CiTy
Put ingredients in nutritional info 4/5
It would be nice if ingredients were openly shared with the nutritional information.
Makes paying easy 5/5
I love being able to pay with my phone! Pretty cool that I earn rewards too.
LET ME TIP! 2/5
Please add the tipping option!
Sonic food 5/5
Sonic food is real good