Needs work 2/5
The new update looks nicer, but there's no clear way to refresh the balance on the card aside from reloading it. Otherwise it will just sit there displaying the old balance before your previous order, so this isn't helpful in the slightest.
It Rocks 5/5
The easy pay and update as you order is very nice - recommended.
Not intuitive 1/5
By A frequent reader
This app is not intuitive and much more difficult to use than the prior app. The new way to pay at the stall is much much much slower and harder to use. Finding where to pay is just as difficult. Throw out this current design and go back to the original.
Can't reload card 1/5
By Coahoma teacher
So frustrating that every time I want to reload my card, I get an error message to make sure I have updated the app. This being said, this app is useless.
Love it !!
Very Close 4/5
I've used the three main inceptions of the Sonic app: the original that you could reload with ApplePay, the next one where you used a 6 digit code to pay with your Sonic card, and this one where you check into a stall.
Things I like about the new app: 1) I see my order on my phone, 2) I can see the menu on my phone, and 3) I can save my receipt.
Things I don't like about the new app: 1) the order taker must enter your order into the correct stall or you can't pay, 2) once checked in, you CANNOT move back, at least when I did, I prompted me to check into a stall again, 3) the staff are fully trained on how to deal with problems, and 4) there is no final check on card reloads, at leaat with the last version, you had to reenter your password.
Overall, when all is right, the app is great. When you have an issue, the app (and staff) is a source of frustration.
New update on the app is horrible. It doesn't work and I feel conned by sonic. Now I have a useless mobile gift card and I'm forced to pay using my debit card. So sonic has double of my money.
New update is awful! 1/5
I can't log in. I just get a notice to download the latest version.... which I've done. Still can't log in! Now how to be able to use the money from my Sonic account!?!?
New App is awful 1/5
I have tried paying with the new app 3 different times. It hasn't worked once, and I end up not being able to use the $ on my gift card. I had no issues with the previous version. This needs to be fixed ASAP. The app is useless now!
This app makes ordering quick and easy!
the sonic app 5/5
I love the sonic app
The app is awesome! 5/5
By Very neat game
I really like the app. It allows our kids to have access to food and drinks while they are out with friends as long as they have their phone.
I ended up liking the app 3/5
First I was bothered because it took 5 attempts to get the certification email to carry over my sonic card balance from the previous app version. When I finally got the email, the app seemed overly cumbersome, having to check-in to locations, then indicate if you're in a stall, drive thru, etc. but after using it a few times, it recognizes your location, but you do have to indicate stall or drive thru. However now all you have to enter is the stall number, which is always on the stall screen. Much better than entering a six digit code within the ~15 seconds you could pay with the app before it skipped the step and you were forced to pay with cash, or ask the carhop to reset it so you could pay. That was annoying, but it seems to be fixed now. Much easier to pay in a stall. Still haven't tried it for the drive thru, as the previous app version didn't seem to work, so still a little gun shy. Will try it soon. Overall, much better app than the first version! Much easier to use!
Dope UX 5/5
As an app developer and a Sonic fan, I gotta say this app is lit! So, I had the app before this one and it was okay, but the features on this one are dope af. Clean images, seamless payment experience and the screen at the drive-in recognizes who you are! 5 stars. Now I wanna know who developed it! Ha
Love, love, this app!!❤️
The update just cost sonic a customer 1/5
The previous version worked. You reinvented the wheel, making it rectangular in shape. The new app will not let me reload my card. You do not list any direct contact, just a link to faq's that are of no help. It took about two months for the local sonic to get their technology working then you do this. Try using the app before putting out.
Great app 5/5
Great app really easy to use.
Great, easy app 5/5
This is a great app. I can put money on a card to pay for food when I don't have cash. I can do calorie counts and earn rewards.
Best App!!! 5/5
Such a time saver for me. I love it!
By Star Rip
New app took a bit to get use to but very dependable and much more personal and secure.
It will take some time to readjust from the old app and I don't think it is quite as user-friendly. After navigating a little bit I figured it out with no problems.
It's a good app but..... 4/5
It's easier to use than the previous app. The only reason I gave it 4 stars is I would like the app to give you the ability to tip your server.
YES! Love this app! 5/5
Stopped in to Sonic to get my lemon berry water to mix with my pink drink. Love the new mobile payment option with the Sonic app. I have a Sonic gift card which is loaded into the app on my phone. I don't have to slide my debit card, or fumble for money while my order is coming out. All of the Sonic's in Searcy are super fast, so a lot of the time I didn't even have time to get my payment ready before my order was coming to me! Now I can make my order, pay for it, and watch the progress of it being made all from my phone. Talk about coolness. 👍🏻
#Sonic #lemonberrywater #yayfortechnology
Loving it. 5/5
Lost my balance in update 1/5
When I updated the app--- I lost the credit balance I had just loaded!!! How do I get this fixed???
Love happy hour! And the custard concerts are the bomb. BOGO on the concrete with the app.
The new Sonic Pay works really well and is a lot smoother process.
Love it 5/5
I'm addicted to sonic. And this makes coming so easy. Love the app and the functionality. The newest update fixed a lot of bugs. But props!
The app makes ordering super easy and I get rewards for ordering and using the app!
Love it 5/5
So easy to use
Best fast food app 5/5
By The Jenks family
It's pretty cool how your name shows up on the stall monitor once you log in.
I wish you would add a tip option to the app
Preferred old version 2/5
The old version allowed you to use up all your money on card and pay remainder to carhop if not enough. Now you have to reload first and it's difficult to navigate and find credit card options if you want to change the card you're using.
Best drinks in town!
Pay not working 1/5
By T Pru
Cannot make a payment
Ummm What? 2/5
I went to reload my card & it kept telling me to make sure I have the latest version of the app? Fix this please.
Outstanding Idea - Sonic App 5/5
By Grandma Bre
I wish other places would learn from Sonic and would create an easier way to pay. Stress free and so easy to use. Also, love the specials I receive by text. Thank you, SONIC!!!
Should give out food coupons too, but that's okay.
If I could give new update zero stars I would 1/5
I don't see why Sonic needs my location turned on, I like my privacy. But I had to turn it on to use anyway, then I still can't check in to pay. So I had to use my credit card, even tho I just put $50 on it. I won't go to sonic till y'all fix this. The old way worked just fine
No more punching numbers to pay! 5/5
Was kind of put off that I had to delete old app to install update, but wow! Soo much better than the old one. No more punching in five digit codes. Put in your stall number, press red button on sign, order. As your order is being added it appears on your app. Cool! Then use your card to pay. Finally coming into the 21st century Sonic. Got this one right! Good job!
Great update! 5/5
I've used this app for a couple years and was excited to see a great update today, new design, in-app menu, and no more dumb 6-digit payment!! Well done Sonic!
If your like I & the others on here you already know we love sonic. Guess what I love JESUS MORE!
Verification of email 1/5
I've asked 6 times to resend email to verify and still have not received one!! Trying to use but can't.
Zero stars. 1/5
The app worked fine until it was updated. Now can't load my sonic card etc. due to not getting the email to verify my account. On the help site. The suggestion to get a reset password link does not work. Test more before you release updates.
Previous Review: "Speed of the app is horrendous. 100M internet wifi doesn't even open it any faster. Dumb! Not many coupons either. This needs to be fixed."
Now the app is as fast as I need it to be and coupons are clearly visible and accessible after logging in! Great enhancement!!!
Why should I register my info with sonic? 2/5
Why register my info with sonic? Why create a new pay scheme that puts my credit card on another server? Just take Apple Pay and have happier customers!
Great new App! 5/5
The new design and functionality are both excellent!
New update!! 5/5
I really this app since I live right down the street from Sonic. When I updated it I got an awesome reward again. I think it's very convenient to use, instead of driving to the drive through you can order your through the app instead and pay through the app as well. Well done!
Best ever 5/5
Love this app so much!!!