By Tomm Gregory
Just stop "updating" the app. All you do is change the UI. Why? Boredom? If it ain't broke, don't fix it!
App is Confusing; Speaker is Great 2/5
First, the Sonos hardware is fantastic! My friend works at Dolby as an acoustic engineer and recommended them to me over Bose. I’m going on 6 years and LOVE the sound and product quality. Everything about their hardware just works.
But the app is a different story. They keep adding all these updates, and everything changes and is completely confusing. If you have more than one speaker in your home, you can select it and see what’s playing via the “Rooms” icon, but once you’ve selected a speaker you can’t select your music source as you used to. You have to go to some completely different icon and browse around. I don’t know how a company that does hardware so well could make such a user-unfriendly software update? Did anyone pilot test this? Honestly, the app one year ago was much better than it is now. Also, why do you discontinue music services? Bring back DI.fm!
I HATE your new interface 2/5
Long time Sonos user. You broke my favorite music system. It irks me and makes me super mad.
Sonos updates 2/5
I think Sonos was just fine before it started getting all these upgrades, original Sonos was a lot better. Also, I was JUST getting used to the update from last time, and now I practically don’t even know how to USE the thing. Re-update Sonos to its previous state, then I’ll use it. (But keep the Pandora controller, it is very useful)
Awesome speakers 4/5
Awesome speakers. Love them. Only reason I gave 4 stars is because the app crashes from time to time. New update not saving my downloaded recently added
Sonos Lover but... 1/5
Have used sonos for seven years and really really love it. But, I hate the new app update Oct 2017. Used to be smooth and seamless but the app on my iPhone is now awkward, hard to read, difficulty finding and searching the music and get it going, difficult to get the rooms playing together, and requiring extra steps making playing music from my phone something I don't want to do anymore. If I want to change music I get up and go to my desktop. Please please change this back to what it was.
Update: just got another update hoping this would fix everything and now it's worse. All my pandora stations are sorted by the date I created them and not in alphabetical order. I went to the settings to change this back to alphabetical and changing the settings does not fix the problem. I have to scroll through all of my stations and read everyone in order to find the one I want to because I do not know and do not care what date I created a station. Ugh! My sonos love is all gone.
Old Layout was FAR superior 1/5
By Unoriginal Bastard
It is so hard to navigate this update. Every adult in the house has issues with it. Selecting the speaker you want and grouping used to be so easy and now it’s not. Similarly, selecting music from Sonos Favorites used to be good and now it’s really clunky. The app is prettier but far less user friendly.
New version is awful 1/5
The redesign is prettier but a regression in every other way. So I guess it’s nice you it looks nice since you’ll be looking at it a lot as you struggle to do basic things like play music.
New version bad 2/5
New version app is very frustrating and difficult to use.
It could use some work 1/5
No apple music video support.
No apple tv support.
The speakers are not cheap you would think the app would offer more capabilities than you're average speaker.
By Todd G. V.
Love my Sonos. Hate these updates for update's sake.
If you keep redesigning UI again and again and again, you are really banking on the fact that your developers can master the intuitiveness on the first try again and again and again. Surely, no developer is that good, not even the guys and gals at Apple.
I am so confused by the room selection menu option. I know how it works but never ever get it right. The app worked great a year ago.
Upgrade is horrible 1/5
The Sonos system is fantastic and the speakers high quality. I have owned them from the beginning and have 7 speakers and 3 amps and constantly telling my friends to get Sonos. HOWEVER; the app has always been somewhat of an issues. For year the community has been asking for a better volume adjustment that is more precise yet we never got it - check online message boards. It was a pleading request but on deaf ears. The latest upgrade is another example of the software side of the house not understanding their users desire for simplicity. I’m sure there is a lot of complexity behind the scenes that make it all work but there is tremendous value in making that invisible to the user. The new upgrade is not intuitive at all and has lost its ease of use. It’s a shame that I have to use the app to control what is otherwise a great sound system. On top of the poor user experience in the app there is no Apple Watch version. I am using a 3rd party called Zone Play to operate my speakers in my watch. It works but why isn’t there a simple version for watch 2 years after its intro. I always thought Apple should have bought this company but now with Home Pod coming out soon I guess it’s only wishful thinking. Sonos leadership needs to hear their most ardent supporters and fix this app and the way we operate out substantial investment
What happened? 1/5
What a disappointment. I have consistently loved this app but this release is terrible. Why change a good thing? So frustrating I’ve stopped using Sonos from my iphone. Silence is preferable to frustration. The app functionality is not intuitive and is a vast departure from any prior structure. Why diverge from a good solid path?
New app is NOT user friendly 1/5
Sometimes newer is not better and this last update is exactly that: not user friendly at all! I've been using this app for over 4 years and this is the worst update. Either fix the problems or go back to the last version!!
Why fix what wasn't broke? This new version is terrible. Lost its intuitive sense. I've tried to get used to the new layout, new browse, search and 'My Sonos' interfaces. Still trying to feel at home. Please revert to the older layout. This is slow, unresponsive, confusing, and not in line with the experience we enjoyed before this latest update. Terrible
Current version is even better. Great interface updates and easy access to the multiple streaming services. Stil....Simple, intuitive, a case study in excellent development. Thank you, Sonos!
New update is absolutely the worst 2/5
Absolutely the worst update ever to anything I have. Made it unusable and very difficult to control multiple rooms....was 5 stars easily before the update...please go back to the old controls for the love of everything right in the world.
What is up with all the stupid authorizing of pandora account?
Really really dumb.....you had the best system in the industry, why screw up a good thing?
2017 user interface horrible! 1/5
The 2017 update is one of the worst user interfaces I have ever encountered. Did they bother to do a user comparison before putting out? I’m a software engineer with just over 30 years of embedded experience and this is plain junk. Here’s my suggestion to Sonos, fire the lead designers and go back to what you had before.
No longer usable without giving up privacy 1/5
We bought our speakers well before Sonos announced the mandatory collection of data they don’t need (such as your wifi networks, room names, location, etc), and the latest app update will no longer play music until you give them this data. We already decided not to buy any more speakers, but now I need to downgrade the app to get them working again.
If you value your privacy, DO NOT BUY THESE SPEAKERS! DO NOT UPDATE YOUR APP! Sonos does not deserve your business if they cannot respect the commitment to functionality that selling a device requires.
Greatest product on the market 1/5
This used to be a great app. You could do anything with it. But they REALLY screwed the update up. Now you cannot get to anything. If I have two units playing I cannot change from one to the other. The volume controls are very difficult to get to. I cannot figure out how to get to the source page any more.
Talk about ruining a good thing!
Here’s why 4/5
I got my player in 2014. I was happy because it was simple. Now I have to do twice as much to my system than earlier in time. I started to get mad.
Terrible upgrade 1/5
By Gillian K.
Sonos, can I please please please please please go back to the old version? This is one of the worst user experiences ever. So confusing. Who designed this garbage?
New Version Killed the User Experience 1/5
The UX designers completely missed the mark with the new version. I used to love this app...now I fear using it. Think about the journey...we want to play music in specific rooms. Given that, why would you design a solution that tucks room management in a place that no would intuitively go to???
No longer works 1/5
I was forced to update the app yesterday and now it no longer works at all. Just an endless loop of telling me the app needs updating, then it goes to the App Store and says it’s up to date. It’s pretty worthless now.
Useless with new update 1/5
Strongly advise you look at buying the alternative Product. The new forced updates delete all your favorites, delete your alarms make adding any accounts like Spotify, Pandora, Sirius back impossible. Any Sonos devices that you have will no longer play until you update but then the update doesn't allow you to play anything anymore. let them know I guess?
This app is worse than the Apple Music app! 1/5
These were really good speakers until they updated the app and the speaker firmware. Sounds like crap now. The tuning feature is probably just faking it. Also, the updated app interface made the ui worse.
New App Is terrible 2/5
By SB Matt
Did someone actually test the new app before you released it? Why did you make it harder to play music?
Worst user experience 1/5
By The Oxanar
I am a lifelong Sonos user. I have many devices and love them. But the App is the worst thing ever. I find myself struggling to find and play my music every time. Whoever designed the UI needs a massive lesson in how to use applications.
I am playing a podcast, playlist or meditation in my car and I just want to continue listening. Not with Sonos! I have to continually resynch my whole iTunes library to add the one thing I want to listen to. And it won’t let me play any of my Spotify lists I follow , it insists on trying to get me to subscribe to Spotify. And the updates are always inconvenient - I want to do the update after I’m done listening it but it locks you out until you update. I can’t wait for Apples’s speaker so I can get rid of this.
New update not user friendly 1/5
I've had Sonos speakers for some time now and loved them. The new controller update is not user friendly. It makes room selections more difficult. Also, I have noticed some audio cutting out intermittently at the beginning of albums when I use all the speakers at once. Never occurred prior to the most recent update. Fix the bugs and it's a 5 again!
Latest version is a major step backward 1/5
I’ve been using these products for six years. The last app update has a terrible user interface and won’t connect with my system at least 50% of the time. Sound of silence in the house is deafening...
Terrible update 1/5
Used to be wonderful!
The new updates are awful, makes me want to get rid of my 6 players.
Very meh ui 2/5
The ui update is a pain. Difficult to access rooms from currently playing. Not really clear what they were trying to do but .. bummer
Updates are NOT user friendly DELETING app 1/5
I can’t find my stations, I can’t find my rooms. I am moving to Spotify if this does not improve! I used to love SONOS but will not endorse any more, this is not an enhancement and it just keeps getting worse!
Horrible new UI 3/5
Update. Ok I figured out how to use the new version. Go through one set of menus to target a room. Then back up and go through the other menus to find music. Select the music. In the background the app will play to that last room you selected. Not at all intuitive and feels like you’re leaping into the air. If I remember before when you selected the room you could then make one step more to the music. Where do I want to play what. It was a connected thought.
-x—. —x-x- —- -x-
What worked now doesn’t. It’s the type of change where you doubt anyone at the company actually uses their own product. Way back Skype through a similar change from very functional to unusable and unstable.
New application interface is awful 1/5
Update: Sonos, you really need to do a better job at doing market research on your application updates. I just updated to the latest version and it has crash 6 times and won’t integrate Spotify properly. Fix your crappy system.
Updated to the new application and it isn’t nearly as user friendly nor does it function properly. Was unable to change between speakers. I have 3 rooms set up and when I tried to change it group two rooms, it would drop one of the rooms off after hitting done, or it would default to living room without changing to another room selected. Absolutely piss poor interface.
App layout terrible! 1/5
I’m a huge Sonos fan. I own many of them since they first came out.
BUT... this app design and layout is terrible.
I love the quality of the system but please re-design this app. I gave my parents a couple of sonos products and they won’t use them due to the layout is extremely confusing.
Awful “updated” sonos app 1/5
By sad sonos lover
What has happened to the Sonos app? Used to be intuitive, easy, and user-friendly. Now it is impossible to use. What has happened and why? Why the negative change? Things I hate about the new app: it is impossible to navigate. It is extremely hard to see the songs in an album. It is extremely hard to group rooms or to find music. Is this designed solely for those who use Sonos with Alexa? Many people have no interest in Alexa. Please, Sonos, go back to your old app!
Worst Decision Ever 1/5
By exasperated Sonos victim
Are there negative stars? Zero or worse from me. More than half the time I go to turn on music the system needs an update (though it doesn’t always tell you that — it suggests the issue is your Wi-Fi, but trust me it’s always Sonos). Totally unreliable. Controller interface is entirely counterintuitive. Hard to find what you want. Speakers/rooms disappear the reappear (repeat). DO NOT BUY THIS PRODUCT — I wish I’d never heard of it. Now I just can’t hear any of my music. Horrid.
What happened to the UI? 2/5
The latest user interface update is less intuitive than previous versions. Things seem to have moved around and not for the better. Now, it seems to take a lot of extra clicks to get to the same place. I think it’s easier to control Sonos through the desktop program, which thankfully they haven’t changed much.
Dreadful update 1/5
Sonos took what was arguably the best app of all time and completely reconfigured it. The result is an overly complicated 3 clicks versus 1 click layout, hard to figure out, over complicated and downright awful. PLEASE bring back the old app/layout!
App Crashes 2/5
I love the Sonos System. App is very buggy. Crashes constantly. Will crash if I tie in couple of zones. Now have updated to the new release and will crash before opening. Fix It!
New UI is miserable 1/5
No need to repeat what others have said. Please Sonos, address this.
New UX is horrible. 2/5
Been a Sonos user for ten years. Have 20+ zones and have been a beta site as well. I love Sonos but can’t stand the user interface since the update. It does not feel Intuitive on any level. Find myself constantly moving between functions because it does not flow as it should. To the point where I am using my system less and less because the interface is so poorly thought out. Only reason for 2 stars as opposed to 1 is that the amps and other devices itself are still amazing
Great system 5/5
By Jmc pillow
Well done. Easy to setup and use.
App update was a step backwards on ease of use 2/5
I have been a huge Sonos supporter because the app was so easy to use. I told friends and family that the music quality was good and the user interface was fantastic. People I know in their 70s and 80s could use the app where the struggles with other iOS apps. Unfortunately this upgrade doesn’t allow me to promote Sonos like I have in the past. Kind of torn what to say now.
Hopefully Sonos reads the reviews and realizes the mistake. I am not saying go back to the old version. There may be an interface that is better than the prior one. Please fix this ASAP so I can brag about my Sonos again.
Recent updates to app- not good 2/5
I’m the person in the house who always find technology and apps intuitive, but the recent version has even me flummoxed. The old Sonos app was intuitive and got the job done. The new version is just terrible, and so hard to navigate. What were they thinking?
5 star hardware; 3 star app 4/5
Love the Sonos itself.
App has always been poorly designed. A recent UI update made it worse, but much of the really awful pieces have now been fixed.
Go back 1/5
They took a relatively user-friendly interface and made it Byzantine. More touches to get to rooms and stations or playlists. Go back.
New app version hard to use 2/5
Have been a Sonos user for many years. New app layout is worst for some time.
Very hard to change room and add music to the right queue. I love my Sonos system and hope they manage to fix the issues soon. It’s a pain to use right now.
Update issue 2/5
By Blue lagoon and
Connectivity issues popping up with latest updates