No show 1/5
First time trying out Soothe and I scheduled a couples massage a few days in the future. Thirty minutes before the appointment I received a call saying the masseur couldn’t make it and could we push back the schedule 45 minutes. Then the other masseuse canceled due to the delay. One (out of two) did finally show up and I was promised a $20 credit for the trouble. That (much like the masseuse) never appeared. I don’t think I’ll be using the service again.
I got Amazon level customer service 5/5
I did not receive ANYTHING to write this review.
Really great app. Used them "4 times" for my family and they have been really tardy, convenient, flexible and professional. Very well thought out app/service wish them the best.
1 massage therapist quality -excellent (almost as good as mandarin oriental hotel Manhattan)
2. Customer Service- excellent (missed my time and was an easy reschedule, polite, helpful and patient customer service team)
3. Area coverage- ultra excellent (came all the way to out skirts of Atlanta)
4. App Usability- excellent
5. Price- excellent
Ps. Don't make private deals with therapists. Please encourage great apps.
Hit or miss 2/5
Some of the Massuers are excellent others not so much. Tried re booking a Massuer a few times but never got a confirmation, other than getting a I’m sorry phone call. Nothing to compensate. Also I think the prices are about $20 too high.
By Blumpkin Time USA
Cost Factor 1/5
I can not use this app due to the Cost Factor. For a 60 minute massage I was unable to see why it was going to $129. I can call Aveda Salon and get a 60 minute for $49 of a 90 minute for $69 by a trained therapist. I can actually schedule it for a time I am comfortable with as well. While trying to make my appointment I was unable to get a convenient appointment on Soothe (although they offer the ability to select it you are unable to get anytime but what the tell you). Then came the pricing for my inconveniently time appointment time, I think I would rather call the massage therapist at Aveda and schedule one there as well as seek an in home therapist that works for my convenience.
Service and app are fine 4/5
Dislike the fact that you can’t pre choose the masseur at all when you first sign up.
Great App and service!
Works really great! Thank you!
By Portable Party
I'm also a therapist for Soothe, so that might be a little biased. I used the app for my fiance while we were in Las Vegas. I booked from the tram and had constant communication with the therapist through out the session. It was great and my fiance received a wonderful treatment.
Great concept 5/5
I have had two good massages so far, and it’s totally hassle-free. I’m a fan.
What a convenient way to get a top notch professional massage!
Code CEEGJ gets you $20.00 off! 5/5
By Labulldog la 9
So awesome I work late and they come up to 11:45pm. Use code CEEGJ to get $20.00 off! Found the perfect masseuse and now use him regularly to help with my tension..
Update: decided to try the 90 mins session so worth it. Use code CEEGJ to get 20 bucks off. Perfect way to relax!! Five stars all the way!!!
Customer service is appalling!!! 1/5
After five attempts at rectifying an unfounded issue by a service provider you would think a manager a Soothe would have the common courtesy to respond. Systems clearly lacking and very unprofessional. Hope a new competitor comes on soon as there a wonderful massage therapists having to work with Soothe.
Called again today! Tried in vain yet again to get a supervisor. How the company stays in business is remarkable. The unprofessional attitude in this day baffles!!!
Please do yourself a FAVOR and find another at home massage service.
Not as good as it used to be 1/5
By Peter Rotta
I have been a strong advocate of soothe and their services for the past 2-3 years but sadly i must say the app and service has tremendously declined as more and more therapists are switching to other apps. Sooth used to be my go to for last minute massages but I’ve been told multiple excuses of why appointments cannot be filled the last few times I’ve tried to use the app.
I recommend looking for other apps as a replacement for soothe
Don't waste your time 1/5
This "app" is not an app at all - requires you to sign up without even seeing if there are providers in your area.
Too little too late 1/5
After creating an account and typing in my address, I put together some thorough instructions on how to access my apartment. It wasn't until I tried submitting these detailed instructions until the told me that there's no services in my area. Waste of time.
Great service and concept, but... 2/5
They send me ads through notifications enticing me to buy gift cards. Spamming me with ads via notifications defeats the whole point of notifications. So now I’ve had to mute the app. Sad
Sent me an ad via push notification 2/5
This app was fine until it sent me two ads via push notifications. That's super lame and explicitly not allowed. When I tapped the notification, the app prompted me to review it. So here we are.
Use Code ZSOXJ for $20.00 Off 5/5
Use Code ZSOXJ for $20.00 Off your first (next favorite) massage. It's the very best massage App!
Amazing Service and very professional 5/5
By Stress Buster.
I do a lot of travel and utilize this app wherever we are. As executives of a company we are more productive and it's a safe and easy way to destress. We have used it several times for them to come to us while traveling. Everyone has been very very professional.
Still not in my area 1/5
I only live 30 minutes from Baltimore and my area still isn’t serviced. The app asked me to give it a review, so watch what you ask for.
Much better performance! 4/5
Update to previous review. Today’s release fixed a lot of bugs! Looking forward to my massage next week!
New bugs: add to calendar didn’t work for me.
Amazing service! 5/5
I have used the app several times with either the same massage therapist or somebody new, and I have never been disappointed! Every massage therapist that I have used with Soothe has been extremely professional, on time, and leaves me feeling super relaxed. Definitely recommend!💓
Terrible app 1/5
By Stalked for seven days
Therapists are unprofessional, customer service is terrible, they will complain about parking, cancel with no notice, forget their supplies, answer calls during the massage. Incredibly stressful.
By albir 3344556677
It's amazing .. if you use this code ( FYRRP ) you will enjoy 20$ off for first time
The app is so easy to use and the two therapists I've had so far have been excellent. I have had a lot of massages and both experiences have been from highly experienced therapists .
WAY too expensive 2/5
You may have to search a little harder, but you can definitely find talented therapist in your area for way less money than what Soothe charges. I am a therapist myself, and I charge much much less than the rate posted. None of the other therapist I know in my area charge anywhere near that price. When you consider paying two or three dollars per minute, or more, for a massage, ask yourself if your physician charges that much?
Soothingly convenient. 5/5
Awesome customer support and awesome therapists.
Trouble logging in 1/5
I’m having trouble signing in, even resetting my password has locked me out of my account. I believe something needs updating. Otherwise, the service by my masseuse has been great. I would like to use this app again if I can log in.
By Joey From Howard Beach
Great idea and great results!
Such a breeze to use!!! 5/5
Soothe goes above and beyond to deliver a great therapist whether I’m at home or traveling for work. Their therapists are professional and knowledgeable of various massage techniques. I’ve even had a therapist who provided Hot Stone therapy! Definitely a must try! Use code PMSEW for $20 off your first massage experience!
Waste of time and appears expensive 2/5
Lots of wasted time as the app waits until you’ve entered all of your personal information before letting you know they don’t have services available in your area. The suggested price of $159 is a bit much when you consider that the costs associated with traditional brick and mortar spas in this case are borne by the consumer and not the therapist.
Great massage App $50 off w/ LEOMN 5/5
This was a great way to experience my first massage. I will be using it again. Get $50 off with code LEOMN . They of course will come to your home or business.
My favorite 5/5
When I get to the point of needing a massage, the last thing I want to do is put on pants and go somewhere... so this is so convenient for me.
Why are people yelling in CAPS when they give negative feedback? It doesn’t prioritize your petty complaints any more than a decent person typing. Also, if you’re going to complain about your first world problems of the experience, give a suggestion too.
Great idea but .... 3/5
The therapist who posted that we should get over not being able to pick our own therapist is completely off point, and this is why the app gets three stars from me.
I’m inviting a person into my home to take care of my post precious vessel - my body. I should have every right to pick who is doing that for me, just like I have the right to pick any doctor or medical professional who takes care of me.
That’s the only piece of this puzzle that makes me not want to use this app on as regular basis
I use it now only when I travel but would definitely use it more when at home if I had more flexibility within it.
Get $20 off Use Code: BROJI 5/5
Professional SAFE Massage at your door! Use my code, get $20 off: BROJI
No service available 1/5
Would love to rate this, but it’s not available?
Need better coverage / liquidity.
For Collene my massage therapist ! 5/5
Collene was absolutely phenomenal! She was extremely professional and personal. This girl has magic hands, she was able to work around my sports injuries, as well as the back surgery that I had, by the time she was done with me I felt like $1 million! I have rebooked for Saturday the 18th at 3:30 PM, she is the only therapist that I want coming to my house. She truly impressed me with her knowledge of the human body, And her ability to work around my injuries and even through some of them! Again, she has magic hands. I want her and only her to come to my home. She is phenomenal and knows her business!
No show 2/5
Consistent no show. Terrible service. And decent when it works.
Come Back to Metro Boston! 4/5
My husband and I love Soothe, but we are super bummed that one day they just stopped serving metro Boston. We are less than 10 miles from downtown Boston and can't get anyone to come out! Boo!
Soothe - Costs the same as a spa 1/5
With price hikes it’s more expensive then a spa and they are haunt my house which is the most expensive piece
Used to use frequently but price and quality have gone way down - each price hike the app has gotten worse
Others out there are far better at a far lower price
By Pop girl Beatty
Love the convenience and everyone is well trained.
Great Service and Great Prices! 5/5
By Quel C
Book your appointment today! You will not be disappointed! I am a therapist with Soothe and the therapist support and care is unmatched! I would recommend the app to any therapist looking to explore their town while meeting great people and doing what you love. The therapist success team goes above and beyond to make sure that we are safe and treated with respect! I prefer Soothe over being in a Spa or specific locations. For customers, this is a great way for you to not only get luxury treatment in your home, but to experience different massage styles! Prices are fair! You pay for the convenience of someone coming to you. Some people complain about not being able to CHOOSE the therapist they want... I am simply going to say - we aren’t for sale. On the therapist/company’s end, the randomization of the therapist sent to you is due to us trying to provide individuals with the closest and most readily available person. It is also a pro to therapist as RESPECTED HEALTHCARE PROFESSIONALS that clients cannot shop for us. (Read between the lines!) :-)
I suppose to get massage with soothe at least one a week for almost a year. Few days ago I couldn't make appointment because it was on hold. After I called them more than 5 times their answer was we are not able to sent any therapist for you anymore because one of them was uncomfortable. I asked what make her feel that ? Which therapist at least trying to remember and there was no answer. So remember if the therapist didn't like you or maybe didn't tip her enough or whatever reasons. Soothe will bloke you forever without clarify anything. Without even trying to know the truth. even if you are with them for years. I'll never get back to that unprofessional company.
Update 10/20/2017 :
After talking with the manger in soothe ( which was very nice and smart person ) she apologized for suspending my account and activated it again. The funny thing is they suspend my account today too because I " asked therapist to go deeper on only one aria in my body". And they recommend to find other company for me. I know it's hard to believe that but I really wish if I can reach my voice to someone has authority in soothe to see what they are doing with their customers. This month I booked 4 session 60min and 90min. And my treat was to suspend my account for the second time for no reason. Thank you so much soothe.
I tried more than 7 time to call the number that developer app recommend to contact Soothe. The result of us expect there is no response at all thank you again Soothe. Keep going.
Great idea 5/5
I have booked massages so many times
Through soothe and every time had a great experience.....
I used to be an executive member in Burke Williams spa ( great spa facility and environment) but my I mainly use soothe
Due to having a busy schedule and usually last min I decide to get a massage even late night like 11:45 ..that most spas are closed that late and WITHOUT worrying about driving and parking and driving back home Makes an an amazing experience
Specially with a glass of wine before massage
Extremely thankful as a new mother 5/5
Thanks to smoothe I got the relief I need in such short notice (1 hour) and it was the best massage I ever had!!
Great service, abuses push notifications 1/5
This app is in violation of App Store rule 4.5.3. Love the service, but do not appreciate spammy push notifications that are irrelevant to the app’s function.