Super-easy - the Southwest way! 5/5
Took me literally seconds to book, the app is very fast, easy to search, all my information is already loaded so it is pretty much pick the date, the time and 3 seconds later I am done. Love it! The other airline apps are so tedious! Hats off to your team!
App very easy to use and navigate
Early bird 1/5
If I pay for early bird I expect an a position. I want my money back. This is bs
SWA - the best 5/5
By Mr moik
Have been flying SWA for 35 years+. No one even comes a close second. Almost always on time, few changes, great crews, and excellent customer service! All others have crap frequent flyer programs and nickel and dime you to death; next they will charge $5 to pee!
Especially when it comes to changing flights when people are terminal and schedules change unavoidably. $100 or $200 or more! Pure thieving profiteering.
All the others don’t get it! None of them! Especially United and American!!!
They tried to squash SWA when it was in its infancy thru the Wright Amendment! Once again corrupt politicians were eventually foiled thank goodness!
Save my info 3/5
Once I input a flight code, the app should save it instead of making me constantly re-enter it.
Great Service 5/5
By Alisha Perry
They are easy to read and book. So nice for trip planning and such a great flight point system!
Forced to use paper boarding pass. How 90s 1/5
Was on a reservation with several people and could not get a boarding pass on my phone. Forced to print a paper boarding pass.
Best choice from Reno 5/5
Always find convenient flights and low fares.
Easy to use! Cheap fares!
If I have your Southwest application, which I do you,should be able to just hit a button to get a boarding pass instead of putting in the ticket information. Your system is very adequate
Great options 5/5
Only option missing is usage of points for someone else. This would be helpful.
Boarding pass 1/5
By boarding pass
Can’t find it on app needs fixed
Southwest Airlines ROCKS! 5/5
By Dan the cv man
Love the airline and love the app. Easy to use and convenient. Way to go SW keep up the great job!
I love this airline! 5/5
And their app as well, seems like everything they do as a company is for the customer (me!) From not charging for 2 checked bags to their line up to board the plane and their legendary sense of humor, I love these guys!!
Mobile Boarding Pass 1/5
What is the point of the app if I still have to go to the kiosk to print off my boarding pass?!
Always Southwest 5/5
Best Service all around! From Checking bags when we depart from our home airport Nashville Tn to where we maybe heading!!! Hardware Conventions or New York Hair shows, Southwest has always made it easy and safe!!!!
Needs Improvement 1/5
Doesn’t remember my reservation # for return trip of my flight and didn’t allow boarding pass via app.
Check in is a nightmare 2/5
No reminders for anything, esp for checkin, which itself is a crap shoot. Should have checkin reminder which opens straight to checkin. Help us out a bit won’t you?
It’s been a while ... 4/5
I missed my Rapid Rewards. Been booking my flights flying SWa without using my Rapids Rewards. Am glad I am back! Thank you SWa for my safe flights!
Check in 2/5
My check in time for tomorrow evenings flight is 915pm. At 915 this evening, I hit the check in button for tomorrow’s flight. I have the B26 position. That is a load of crap. I’m flying to Tulsa Oklahoma on a Monday night flight at 915pm. There is no way 76 people checked in before me. Might as well start flying the airlines that actually give you a seat. Really pisses me off. While I may not be a mega flyer like some folks, every time I have a choice it’s been on Southwest. Not anymore!
SW best .. 5/5
Easy to maneuver though easy to check in!
Early bird 4/5
I constantly book my travel up to 3months in advance and pay additional for early bird. I constantly wind up in B loading and that is after they then let families with kids on after A loading. If they are going to do this then do not charge early bird for position B
Great Feb 16 Flight! 5/5
By superb flight
Have to express our deepest thanks on behalf of my whole family for one of the best travel experiences we’ve had. Your crew on Flight 965 from San Diego to San Antonio made us feel very special. We were traveling on our son John’s 13th birthday. He enjoyed meeting the pilots and the plane singing happy birthday to him!
As a combat vet and career Army officer, my family and I know well how challenging travel can be. This was pure joy and we are very very appreciative and thankful!
Charles Hartford and family
Southwest makes life easy 5/5
The app is like the airline, straightforward and easy to use!
Great App 5/5
By DZ Wood
Great app...easy to use
Needs improvement 3/5
The flights are fine. The hotels are terrible. You can’t look up old reservations so if you did not get a receipt or accidentally deleted your confirmation email then you will have no record of it. I have been burned on expense reports several times because I could not look up a reservation the week after I stayed.
Southwest still the best from other carriers. 5/5
By Foxfire Mark
The Southwest App is very user friendly, and is ready at just a moments notice. So if I forget to get my boarding pass like I did today, I just click enter my name and confirmation # and there it is. The only thing that would be better if it worked from my phones security login and it would know me and my flight info from that.
By No one somewhere
Side screen 4/5
By love southwest
Don’t like that you can’t use side view and can’t use key board
Could not find a box to check for handicap
Reservation process 5/5
By Greta Finn
I am very happy to have this app in my fingertips. It is easy to use very user friendly, quick. It does everything for you. Even uploads the reservation to your calendar. What a way to make a reservation for a plane ticket. Thank you SouthWest!
Update options 3/5
The app is nice but it would be better if it gave you options to search multiple city to see the deal at once
Example flying out of lax, Long Beach or SNA to San Jose or sfo that way you can do a price compare to choose the best flight
Easy way to fly! 5/5
By Tall Jim
I always enjoy southwest low-fare calendar and easy online booking and cancellations in case I have to change my plans sometimes. The flight crew is always amazing courteous and friendly and flights are usually on time and I always know what to expect on the flight and crew service. Thank you Southwest for an easy enjoyable journey!
Mr. T Micheal Sisk 5/5
My wife and I prefer Southwest Airlines over all other air carriers. The customer service is beyond excellent.
Tom R 5/5
Love flying Southwest!!! Always super friendly and masterfully efficient!
Good app, but with bugs 4/5
I get frequent error codes with various features, if the bugs would get worked out it would be 5 Stars. It’s pretty unpredictable what causes the errors.
I’m happy 👍🏼♥️ 5/5
I don’t fly much but the times that I have to, It’s been a good experience flying with SW along with the flexibility in adjusting your trip.
If you find a cheaper flight you can log in and with a couple of clicks you can change flight to a cheaper flight and they refund the difference on your ticket. Pretty cool😎👍🏼♥️🌈
You guys continue to rock!!! 5/5
Booking flights 4/5
Everything is great except that you can't book international flights with the App
Let Nonrev CHECKIN on Mobile 2/5
Please and thanks
This app work great...very user friendly, easy to update and make changes. Once you are checked in you have the option to add into you Apple wallet and it sinks to my Apple Watch.
I love Southwest! You can really catch some good deals!!! The hospitality is so real!
Great App! 5/5
I love the reminders to check in and the ability to book and track domestic flights on the app. The user interface is very simple and intuitive. I hope that SW will add international booking and flight credit capabilities in the near future!
Marilyn and Keith 5/5
We love Southwest, they never disappoint!!!!!!
Always reliable and accommodating! 5/5
By Lisa runner
A+ airline! Love Southwest!
Wonderful App 1/5
I believe the app is wonderful. It lets you buy tickets. Will send you a reminder to check on for your flight. Keeps good records for you.
What I don’t like is how there is some type of algorithm that messes with you check in number. I think this is by design to encourage people to pay for the slots they sell. It’s not nice.
But the app is wonderful.
Website review 2918 5/5
Very easy to use website. Top marks!
Checking In without paying SWA to do it for me 1/5
By LN w.
I was not allowed to check in right on time, in fact, it wasn’t until almost an hour later that I was allowed to check in and I got in the B group, I guess SWA is really trying to force our arm at buying the the ck in fee!
Cheap air fare?! Maybe for a reason!
Companion Pass? 4/5
By Martin Miggs
The app is great except that the companion pass does not come up with the primary pass. This makes it more difficult to check in.
Great app 5/5
By not sure what name to put
Incredibly easy to use!