This app is broken 1/5
Login with this latest update never works at all. Just Error.
No Rapid Rewards 2/5
The app is no longer able to connect to rapid rewards to view companion status or any further rewards details. I've rebooted the phone and the app, connected over wifi or other and it simply no longer works. I'm not feeling the love from Southwest for its app users.
I'm a business traveler that travels 70 ish flights per year, I need this app to work. For the past few days I've been getting a generic error to "try again later". I've been trying for two days. Web work fine. When I call customer service the person literally says, I don't have any problems with it! Great support. Get it fixed soon please.
Great app 4/5
The missing lock screen boarding pass issue appears to have been fixed. Would still like a Notification Center widget showing upcoming flight status. That would be worth another star. #ransom
So Baf 1/5
By Metroplex HS Football Fan
If you use the app you will get a higher boarding group and position than checking in online. The app can also lose your check in.
Logging on to the website shows me my updated itinerary faster than the app does. I also have to go onto website to view my rapid rewards points updated points, etc.
Unable to book flight in App 3/5
Had some trouble booking a one-way flight in the newest version yesterday. The app pre-loaded my personal info for the reservation, but when I submitted to pay, the app complained that I hadn't selected Male or Female yet (apparently not in my acct info). When I selected M, the app wouldn't let me out of the Personal Info screen. It gave an error that my Name or Birthdate didn't match my RR account- even if I left all the other info the same as what pre-populated from my account, I still couldn't move forward. There's no way out of this screen other than to kill the app. Had to scrap the app and book on the desktop site.
Update makes App useless 1/5
Since the update I am no longer able to long in to my account using the app. I tried to reach out to customer service and they said that it's because they don't have my gender or birthday on file. I have booked several flights through the app and tsa requires this info to book a flight, so they should have it on file. The customer service person was useless and acted like it's something I am doing wrong. Checked the app reviews and it looks like so many people are having the same issue.
Waste of space 1/5
Like others have found, this app responds to just about anything with a report that it could not connect and that I should fix my connection and try again. I am willing to cut free apps some slack, but this one seems beyond redemption. C'mon, guys: put a little effort into it!
Southwest or BUST 2/5
Southwest is 100% my jam and I will NEVER fly anyone else! However, the app needs some serious LUV as it's super slow and throws multiple errors. Please make international bookings available while you're at it! :) Thank you for being awesome and making my time in the sky so pleasant!
Love and hate this app 2/5
Normally this app is a wonderful connection to my RR account and my flights, but honestly it needs a lot of work. Right now it is giving me an unknown error every time I try to see anything on the app other than the in app advertisements for southwest products. I cannot manage my travel or anything from the app right now. Please fix it!
What the crap???? 3/5
Latest revision has me crashed. I lived by this app since I fly every week. Now it just errors every time. What did you do to this app???!!
Bad app 1/5
This app hasn't worked for me for a few weeks now! What is going on?! I get error message after error message. I need this app to work! Very disappointing.
Come on Southwest... 4/5
The app worked well for me. My boarding pass appeared, copy to my wallet too.
I have not checked the link to my travel rewards yet but hopefully improvements
will allow a seamless checking on that part of the app. Hint: make it work please!!
Check in does not work. 1/5
This update is terrible I cannot even check in. DONT UPDATE!
A list preferred / companion pass holder 1/5
Won't even let me log in... I thought this was going to be a better app? Bring back the old out dated app! It was way better...
App says no connection found. Please try again later 1/5
Love the airline, hate the app. Poor functionality and worthless for accessing Rapid Rewards info. Frustrating. Previous version of app better.
Flight 3695 from Phoenix to Philadelphia 3/5
Last night I took this flight and was really disappointed. It was a late flight and there was a group of people from a water polo team on board. They were so rude, loud and at times obnoxious. For four hours my family and I had to endure this. Your stewardesses did not say a word to this group and I felt that they could have just asked them to lower their voices. My eleven year old niece even said "Aunt Marlene, they are being rude and using curse words." There were a lot of families and older people on board who kept turning around and looking at this group to no avail. Sorry I had to write such a negative review but my flight going to California was a pleasure. Thanks for listening and I hope you address this issue!!
Not Impressed 1/5
The latest version of the Southwest app is buggy and terribly slow - especially at loading mobile boarding passes. I usually screenshot the boarding pass in advance because I cannot count on the app reliably displaying it during boarding.
What happened?! 1/5
By Companion Pass Holder
I used to love this app. Now, it's error after error.
I can't view my rapid rewards account--it's says it can't find a connection.
I also tried booking a flight yesterday and it said my RR account number didn't match the name, birthday, or gender I had added for the flight. So, I had to book without my RR#, and then call customer service to have them associate the reservation with my account. What a pain!
A few other smaller gripes:
1) Implement a function that automatically increases phone brightness to 100% while displaying your boarding pass. When I travel, I often put my phone on power save mode, but then need to manually increase the brightness to get it to scan. I can't remember which app has this, but someone's does.
2) Make it easier to get back to my boarding pass if my phone screen times out. Often I'll be waiting in line with my phone in hand. I walk up to scan it, and my phone has gone to sleep. Instead of popping right back up to the boarding pass, the app restarts.
3) BIG GRIPE: Allow me to see my receipts (with date booked, dates/location travelled, and $ paid) within the app. Is this really too much to ask? Currently, it's far more difficult than it should be to do expenses. I fly SWA 8-10 times/month--getting my receipts one by one on your website, and having to do a screen capture is too tedious.
--Companion Pass Member
Like it but, 3/5
Everything went smoothly, but my gate is not displayed on the pass that I add to apple wallet. There are just two dash lines under the gate number. Kind of inconvenient to have to wait for the app to load up and then check the gate.
Error 500999999 1/5
I can't log in. Keep getting erro 5009999999. Try again for a week. Very inconvenient. I had to log in to a computer to check in and print out my boarding pass. Which didn't have a gate number. Please fix soon
Update app doesn't work 1/5
By keisha keish
All of a sudden which now over a week the app has updated and won't accept my rapid rewards and password has been same over 15 years wow thanks for a messssssss
What have you done? 1/5
By Landrover in CO
Your latest update has rendered this app useless. Cannot log in. Helllllllp!!!
Can't even login after update 1/5
The app was good enough, until their latest update, now I can't login. Keep getting message to try again. I can login via the web, so it's not my user name or password. I tried deleting the app and reinstalling, doesn't work. If it's fixed I'll change my review
Does not work with old phones! 1/5
I tried to update to the new Southwest app, but it will not complete the update with old versions of the IPhone Os. I cannot use the old version either as I now am getting an error message that the app is no longer supported (specifically it says something about an old hangar!) So, I cannot use the Southwest all at all until I get a new phone! What crap!
I fly a lot and use this app regularly. Since this update I have problems checking in "please visit a kiosk" - I have to try 5-6 times before it takes. I also can't view my rapid rewards without receiving an error.
Fix app 1/5
By Sabina bina
Unable to login after update. Please fix. I use this app weekly and now am unable to use.
No longer works 1/5
By Vegas runner
I loved this app but it quit working for me after the June 14th "tweaks"... hope it can get fixed quickly
PLEASE fix the bad update! 1/5
By AM Alba
As someone who flys over 100 southwest flights a year...I need this app to work. I use it almost daily. The most recent update has locked me out of the system, giving me an error message to "try later". I count on the app working as a business traveler to avoid unnecessary time spent in lines printing a boarding pass. Please go back to the old version or fix this pronto!!
Something has gone wrong... 1/5
For the 4th day now, I get an error message when I try to login -"Something must have gone wrong." This is awful. I've deleted and re-added the app. Not helpful. I called SW and reported it Friday. Still doesn't work.
Love southwest!! 4/5
And I never have problems with the app. It's great! My only reason I gave 4 stars is because boarding passes that are added to Wallet on iPhone don't show up on my lock screen like other airlines do. And yes I checked all the setting and rebooted the app, my phone, etc. it's not a huge deal but is a super great perk to having the boarding pass be able to be added to wallet! Keep up the great work!
Was a 3 1/5
The app was barely worth having. I couldn't book my daughter's flight anymore because she's 10. When she would fly with me it would kick her reservation back saying she wasn't of age.
New version of app spares me the pain of restarting the reservation process by not even letting me log in. Thanks southwest
By Brandon Bright
The app does not have a lot of functionality but the two things I care about are checking into flights and seeing my rapid rewards. Ever since I updated the app it will not let me view my rapid rewards. Have tried deleting the app, killing the app, signing out and signing in, turning on wifi or using LTE. No matter what it will say "Sorry we can't seem to connect. Please check your connection and try again"
Useless at the moment! 2/5
The app is not working! I get an error message everyone I try to log on!
Doesn't let me log in 1/5
Gives cryptic error
Check-In does not work. 1/5
Well here we are 5 years later and the app won't accept ID and password. Website works just fine. Another stellar job southworst.
From 5 years ago: SWA has screwed up their web interface and mobile apps since changing their frequent flyer program. How about a little consideration for those of us that use technology?!?!?! It's a royal pan to check-in when the app doesn't work. BTW it worked up until 2 or 3 weeks ago.
If I were SWA IT I'd be embarrassed 1/5
If you update an app, make it useful! Though you can do minimally basic things on the app, it is pretty much worthless. And I would be embarrassed to be part of the IT team that rolled this app out to get as many 1 star reviews that it does. In the movies you'd be looking at a Razzy!!!
Can't count on the app working 1/5
This app is about as reliable as the Southwest website, which is terrible as well.
Unable to Log In after New Update 1/5
Get error message after update for iPhone "Something must have gone wrong. Please try again later." It does not help to try later. I can log into the full website, so Southwest will need to send another update to fix the one that was just sent out.
Doesn't work 1/5
Doesn't let me get boarding pass
Awful Update 1/5
By Disappointed Pasta Lover
Used the app multiple times to travel and worked well. Did what I needed it to do. Recent update broke the app completely for my iOS device. Terrible since I travel this weekend!
Large hassle after hours with customer support they were unable to retrieve my boarding pass for my phone
Soooo Bad 1/5
This is not a real app to help with traveling on Southwest. It doesn't save your information at all, it's easier to look up your confirmation email than depend on this for any useful information.
Says I'm offline when I click into my rapid rewards. Also needs an iPad version.
Not positive yet 4/5
By K is unknown
Though I have not deeply explored this app yet, I believe it is a nice app, easy to access flight check in just not as easy to print tickets I will have to use my phone to show my ticket now
Much improved but latest release is a step backwards 2/5
After a lot of work this app is becoming more stable and is finally almost up to competitors standards. Keep on improving it.
Don't use to check in! 1/5
You'll be sorry if you rely on the app to check in. Frequent errors stating you can only check in at airport then when it finally goes through you have terrible boarding assignments.
Update Broke App 1/5
After the update the app does not work at all. Will not let me log in. It was a basic app to begin with compared to other airlines, but at least it worked.
Can't log in 1/5
App says maximum attempts have occurred and to try again later. I'm using correct login info. Can use website fine just not the app??