Overall good. But, why no autofill? 4/5
Overall a good looking, easy to navigate and use app. MY NOTE TO SW: Why do I have enter my confirmation#, first, and last name to check-in. I am in the app, it has my travel itinerary there, so why do I have to manually enter this info. (The same applies on their website.) You could pre-fill the data (at least my name) and the upcoming flight confirm# (or a drop-down to choose to from upcoming trips), that would be VERY helpful. It's not just an inconvenience, but a matter of digging up and finding the confirm#, which means moving between screens and memorizing or writing it down. Thanks.
Save phone numbers! 3/5
Please don't make longtime customers enter their same phone number each and every time we book a flight! If it's saved in our online profile why do you make us re-type it every time??
Very unreliable 1/5
I tried to pull up my boarding pass while in line for security, but it wouldn't load after multiple attempts. I had to go all the way back to ticketing to get a paper boarding pass because of how unreliable this app is.
it works 4/5
This App improves every time I use it.
Junk app that has major flaws. 1/5
1) If you purchase a business flight, you get a drink coupon on the bottom of your boarding pass. However you can't access your boarding pass once the airplane has pulled away from the gate. No drink pass for you!
2) The app requires a data connection. So if you are in flight and don't have a data connection you can not access anything in the app. Please store data locally for access offline. Such as the ticket drink from issue 1.
3) many times I am ready to board and I can't get my boarding pass up. I have a good data connection, but loading the pass it just sits and spins. Saving data locally will resolve this as well.
When it works... 2/5
The app is "helpful" but is constantly crashing, won't load to check flight status, and I get constant error messages. When it works it's very helpful. I have deleted and reinstalled, even on different devices and run into the same problems. I find myself using the website to check flights more than the app... which defeats the purpose.
Does not make checking in any easier than going online. It does not remember the confirmation number so it is hard to be all set up for checkin time.
No Mobile Boarding Pass 2/5
I found out that if you have more than one person per confirmation number you cannot get a mobile boarding pass. I just did with United so I don't understand why SW wouldn't be able to. Step up SW you can't be beat by United right now.
This app stinks. When being ticketed with another passenger you can only get the boarding pass of the person who ticketed. My wife was unable to get her boarding pass using the app on her phone either. So I have my boarding pass and she has to print it at the airport.
Love this app 5/5
By my light is the brightest
Works perfectly for me. Makes booking flights easy.
Boarding Pass Issue Today, May 22 1/5
Had a problem displaying my boarding pass on my iPhone this morning upon arrival at the airport. When I approached the ticketing kiosks I discovered it wasn't just me, everyone was having the same problem. This resulted in long lines at the ticketing kiosks...and they were sloooowwww. I hope this issue is resolved before my return flight!
Needs Serious Help 2/5
This app does a terrible job when it comes to flights that are delayed or canceled, as well as itineraries with multiple legs. In those scenarios, I frequently can no longer access my boarding pass, and the app tells me that I need to go to the ticket counter. Ridiculous!
Also, integration with Apple passbook is mediocre at best.
The southwest app dev team should look to the Delta app. It is far more polished, usable, and functional.
TSA Precheck not shown in AppleWallet 3/5
One of the nicer features of the app is the ability to add your digital boarding pass to Apple Wallet. Handy feature because then you can have it show on the unlock screen. But the problem is when you have TSA PreCheck on your boarding pass in the app this doesn't show up in Apple Wallet. Really kills a great feature.
App is helpful but can't connect 2/5
Recently the app can't connect randomly but can be restored via reinstall.
Terrible notification system 1/5
I missed a flight because of a change that suddenly happened and wasn't notified by the app as expected. That's not good for me or anyone else if that's frequently happening.
Completely non-functional 1/5
By Throckmorton Q. Funch
I've downloaded and installed this twice. It tells me that my username and password combinations are incorrect. I've gone to the desktop website, and logged in just fine there using those credentials. But the desktop site won't accept the same credentials from my phone. I've double checked by manually typing the credentials on my PC, and they work fine. But not on my iPhone, either through the app or through Safari. I just get error #401599190.
know your customers! 1/5
Good intentions, but tragically fails. Constantly requires entering username and password. (even when checking “remember me” it keeps forgetting.) and there is not the logic to remember reservation number for checking in. Sadly it is much easier to go to Southwest’s website. If I wasn't flying Southwest all the time, I would have deleted it by now.
App is now unusable 1/5
Wow. Can't even change the initial date when trying to book a flight. Did anyone test this version?
Auto population for check in disappeared in this version 2/5
By Bluegrass Traveler
In the prior version there was a link in the flight info screen for check in which automatically sent you to check in without having to enter the confirmation number and name. One of the screen shots in iTunes shows this button--as it appeared in the previous version. Now when you touch the "manage" button you are only given the choice to change or cancel the flight, or to pull up airport info. In order to check in you now need to memorize or write down the confirmation number because it must be manually entered in the check in screen, along with your name. What's the point of the app if I must do this manually? Seriously? I love Southwest, but the check in link which doesn't require manual entry if info needs to be restored.
Literally useless 1/5
I am unable to view my boarding pass with this app. I looked it up and it is a common problem that they have yet to fix. It is literally the only thing most people use this app for. Very disappointed.
So bad! 1/5
This app does nothing useful.
So many things wrong with this app 3/5
The app has improved a lot since my first review. It's supported Passbook (Wallet) for some time now. Still not the best UX, but better.
To the person who commented that copy/pasting passwords is insecure, well, you're misinforming people. It's better to use a password manager and have unique, strong passwords for each site, and being able to copy and paste makes that practical. Moreover, prohibiting paste doesn't make anything more secure; a password is still copied to the clipboard.
By Not comparable to website
The app cannot give credit for past unused flights as the website or mobile sites can. Nor is there any warning of this major flaw. You will consider flights, select the right ones, put in all your info, put in all your other passenger info, only to get to the payment page to realize your credit is worthless here. Then you will start all over only to find out that your failed booking alerted the algorithms that the fare was too low and it will go from $200 to $354. Nobody in the company has any ability to give you the lower lost fare nor anything else for your troubles. But you will get three people who say they just don't use the app so they had no idea it wouldn't give flight credit. You are just SOL. Since nobody in the company itself seems to use the app, I think that speaks volumes as to its quality.
Fails to live up to Southwests legendary customer service 1/5
I really love Southwests customer service which I why I'm so frustrated with their app. Here are the biggest issues:
1. No push notifications when time to check in or on gate assignment.
2. Offers for things like automatic checkin ask for the info stored in the app like name and confirmation number. How hard would it be to just provide a pick list of qualifying upcoming flights or providing a button on the upcoming trips button.
3. No way to copy and paste key info like confirmation number to make #2 a bit more tolerable.
4. No push notifications when it's time to line up for your boarding group.
Doesn't work 1/5
Purchasing tickets on this app doesn't work, tried well over a month ago (several times) and again this week to book travel for work. Same errors. Then spent 20-30+ min on hold. Nope.
Great app 5/5
By Erik Vern
I have no idea what these nega-trons are talking about. The app works great - it has to be user error. Don't listen to the pinheads.
App hasn't been working for weeks 1/5
Get error that it cannot connect. App isn't refreshing or allowing me to pull up my info or search for flights. Have to use the website in mobile browser to access anything.
Apple Wallet features needed 4/5
Overall, the app is useful and functional. It would be great to have a Rapid Rewards card for Apple Wallet that shows your points balance/basic account info.
Cannot Use 1/5
By Quilt 456
I have never been able to log into this app. It doesn't matter what credentials I use... email, account number etc.
SWAL app now useless 1/5
Beware if you download this app--SWAL will revise it in a few months, and their new version will not run under your IOS or Android OS.
Can't complete purchases 1/5
By 4 year vet
I have used the app for about 2 years now, and for the past 7 or 8 months straight have had issues completing purchases. After selecting my flight, and verifying my card and traveller info, when I go to check out I always receive an unknown error message. I have deleted and redownloaded the app multiple times in hopes of fixing the issue, to no avail. Every time I must call to complete a purchase.
They can do no wrong 5/5
By Jeff Suffolk
The greatest airline + app in the history of the airline business.
Fail. Fail. Fail. 1/5
Utter piece of crap. Using the app is an experience in one failure message after another.
Yesterday, as I was trying to board, one of the frequent "invalid..." pop-ups popped up just as I was trying to scan my boarding pass. Then today - as usual - I couldn't pull up my boarding pass when I arrived at the airport, but rather had to go through the whole check-in screen again to get to it. The app then wouldn't even open at all when I was getting ready to board - I just got repeated "sorry, we can't connect" error messages.
Fortunately, I had learned through past Southwest app failures to take a screen shot of my boarding pass when I had finally gotten it pulled up earlier, and just used the photo on my camera to scan in at boarding. The app is a piece of junk.
Great app! 5/5
By Blonde babe69
Not sure why this app gets a 2 star rating, it does everything I need it to. Shows my flights on my calendar. Love swa
Very bad! This app takes more time than the web 1/5
Why does Southwest have an app that every time you open it you have to re-enter your confirmation number to retrieve your reservation and flight information???… It's ridiculous…it remembers who I am, but requires me
to re-enter it constantly! An app like this is supposed to save me time not spend time. Did anybody at Southwest actually use this app before they released it? Did anybody test it? I'd give it zero stars but I can't.
Keeps crashing 1/5
It keeps crashing everytime i click on it. it didn't use to do this now i have to go on desktop .
Easy to Use 4/5
No frills app that is very straightforward and makes it easy to search for, book, and travel.
Really? Can't save confirmation? Useless 1/5
So, what's the purpose of this app if I can't book through whatever channel, get a confirmation number, and save that on the app as part of My Trips, so that I can conveniently forget about memorizing a confirmation number??? Please add this feature! Doesn't make any sense. Yet another app developed just for marketing to say the company has an app, yay, kudos... not for function or doing anything useful.
Does not show multi-destination itinerary 4/5
Just have round trip or one way bookings. Does not show multiple destination in an itinerary in your trips
Was better 1/5
If you are looking to do a check-in and it is time sensitive, do not rely on this app. You will get an error code. Just do the check in online and it will work perfectly.
Messing up 1/5
By Escape artist738373
I have typed in my confirmation number and info NUMEROUS TIMES for my flights coming up and it will not save it! It is becoming a bother. I am also having trouble saving it to my wallet which was the reason I downloaded the app, which I guess I will just have to keep typing it in every time. It's a waste of time for my unless I want to type in all my information each time i want to see my flight.
Won't store reservations 2/5
Just downloaded this app for an upcoming flight and have to agree with previous comments. Very frustrating to have to reenter flight confirmation code every time I want to use the app.
Very limited 1/5
I can tell that the developers really just made this app to check the box. There is really no care or understanding of the customer.
It has less options than the website for finding a flight. For example, I like looking for least expensive flights in a given month, can't do that on the app. Basically useless
It never connects! If it worked properly, it would be a convenient app. However, because it rarely functions correctly it's pointless! You're better than this Southwest...
No more suggest on lock screen 2/5
I fly on a weekly basis and live by convenience. With the new update the option to show on my lock screen as been disabled. Now I have to unlock my phone to check in TSA Pre and boarding the flight. I know it sounds ridiculous that 5 seconds is a burden but it is
New version does not work, 1/5
constantly getting network error
Lost lock screen boarding passes 2/5
Please fix this. Otherwise, the app is great. Will raise the rating 2stars once the automatic lock screen passes are back. A Notification Center widget showing upcoming flight status would be worth another star, too. #ransom
Cannot Apply Travel Funds Reserved for Future Use 1/5
By Expert in Foodservice Equip
Buyer Beware - The SW app does not allow the user to apply cancelled flight travel funds for future use. At time of payment SW has chosen not to offer the use of applying future travel funds from previously cancelled flight. The app is not mobile friendly. Your funds are tethered to your pc. You must return to a pc to apply travel funds.
Can't get notifications for arriving flights 4/5
The app is mostly useful, but I can't sign up for notifications about a flight arrival, only departures. I would like reminders about arrival times for when I need to pick someone up who is flying on Southwest
new update can't login 1/5
gives me an error code and tell me to go to southwest.com. use same credentials and logins fine on website. tried multiple times and copy/paste so it's not a typo.