It's a really good app for I do, but I would really appreciate it if there was a way of going back to the app (or web page) and print/download a receipt from past trips for company expenses purposes!
Can't connect 1/5
Gets worse with each update. Completely unusable now.
Horrible update 1/5
Can't book my flight, keeps telling me I'm offline. This update is horrible. Thanks for not testing your own product
No Mobile Pass 1/5
So there is no longer an option for a mobile boarding pass. Kind of a waste of an app without the mobile boarding pass option.
Useless for me 1/5
I had hoped it would work like, day the united app and inform me about my reservations and flights. I can manually look at each of my two reservations but they're not linked to me though I've logged in. It seems to me just for booking or selling stuff nothing else. I can keep track of my trip from my printout and save memory.
Latest update screwed 1/5
The app loads very slow. Shows up no active internet connection. Even though there is one. Not able to book a ticket.
Please fix these ASAP
FIX YOUR APP! 1/5
Keeps saying I'm offline when I'm fully online. Can't get a mobile boarding pass. Useless!!!
Very slow to load 1/5
By Creative concept
This app has always been great up until now. I was unable to get it to load my boarding pass. It just sits there and spins.
Great app 5/5
Easy navigation, no bugs. Always finds best deals
Will Not Download Through ITunes 1/5
Can't get it to download or update. What a piece of junk!
Slow to load 4/5
It takes over 15 seconds for the app to load when I open it. I don't like seeing huge ads on the home screen. I already have the credit card, so it's a waste of space for me to see that ad.
Deleted App > Re-Downloaded: Issues Resolved 5/5
The app had been a nightmare since June. It's only been 10 minutes since re-install/open, but it appears to be back to normal.
Completely broken 1/5
Not sure when this started but this app is completely broken. It just gives me all kinds of error messages that I'm offline and it can't connect. Reading the other reviews I'm clearly not the only one with this problem. Not good at all when the app is literally unusable.
Update stinks! 1/5
I can't even use this app now. Every time I try to sign in it tells me invalid username and or password. Ridiculous because they work on the website!!
Painful Update 1/5
By Awful After Update
This last update was brutal. PAINFULLY slow and it takes more steps to do anything!
Zero stars, actually 1/5
This version of the app is completely useless. I, like many other reviewers, am notified that I'm offline. The app simply does not work.
Just one enhancement 5/5
The app and its iwatch version have served well. If there was one tweak I could make it would be connecting verification endpoints. If I'm already signed in to the app and I check in to a flight that I didn't reserve with my rapid rewards account, it would be frictionless, no?, for the user's rapid rewards number to then be linked, as the first name and last name under the reservation is the same.
Happy with update 5/5
New update seems to be faster than previous version. Haven't seen any errors either.
A list status problem 1/5
After this update my iPhone boarding pass does not have my A list status listed. When I checked in for my flight 24 hours before the flight I ended up getting "B" boarding row assignments. I'm guessing the system is not recognizing that I'm A List preferred I Tried to get on after all the "A" rows had boarded but was denied because they didn't see my a list preferred status on my ticket. Please fix quickly. This update is negating my A list benefit.
Cheaper Online not in App 1/5
Why does Southwest warn you that the cheaper flights are online, not in the app. If I'm buying from the app, I am probably in a pinch. Why does Southwest feel it appropriate to gouge us for being loyal customers? Rethinking my future fidelity.
Cant save flights. 1/5
You can't save your flights to your account. Have to look them up everytime you go back in. It's easier to use pen and paper.
Why preload EVERY future reservation on home page? 3/5
The home screen should only get the NEXT few flights. Many times people want to use the app for other reasons. If other flights are needed the "future flights" butting can download them.
Do Not update!! 1/5
After the update I went to check in and it does not realize I am A-list. Doesn't even show on my boarding pass to allow me to board after the A boarding group even though I should be in the middle of it.
New update is fantastic 5/5
By Corey Schuler
The August 2017 fixed all of the issues that the previous update created! I'm happy again.
This app no longer works 1/5
It generates a message box which states that my phone is offline, and that is all.
Error messsge 1/5
Haven't been able to use the app for about 2 months. 'Appear to be offline' message comes up each time.
Says no internet connection 1/5
I'm on wifi and Verizon and it can't connect. Not much use
Two newest updates
Not practical 1/5
After further researching, realized only one Mobile Boarding Pass is available when you have multiple users in the same itinerary. Not practical nor convenient knowing that although you have one Mobile Pass, you still have to print the additional passes.
Updates SHOULD improve 1/5
Latest update has made the app worse and less useful. My trips should be accessible on the main page, not through accounts screen. Don't optimize your ads and take up all that screen space. Think about customer experience.
Mobile boarding pass 3/5
Does not let you get boarding pass on mobile phone if you have more than one person on the same conformation number other wise this app would be good.
Bad App 1/5
New update says I'm offline. Bad update I guess. Worthless now!
You can tell they don't care about improving the user experience when subsequent releases get worse not better. App still doesn't recognize me being online. Who tests this for SWA - sign me up as a beta tester.
Good, Could Be Better 4/5
By CMB from Omaha
One rather glaring omission: why can't I buy a wireless pass (onboard the plane) using this app? Honestly, Southwest, you might sell more wireless if one didn't have to re-enter payment details every time. You already have a passenger's identity and payment info if they've gone to the trouble to install this app.
It would seem to be a no-brainer to add a link/button for "Buy a One-Day SouthwestWifi Pass for This Device."
Other than that, it's a good app.
FIX IT!!!!! 1/5
Haven't been able to access my rapid rewards since the new update.
Not good... 1/5
SWA does a lot of things really well, but making an app is not one. The last 2 versions of the app think I am offline so I can't ever view my rapid rewards in app or book a flight or do anything for that matter. I miss the version 2x ago that, while not great by any means, at least worked....too bad.
Boarding based upon check-in.....nightmare! 1/5
My family and I have always loved flying Southwest in the past. We know in order to assure sitting together, you better check in right at that 24 hour period before your flight. We tried probably 5 or 6 times (being met with error after error) before we were successful. At that point, we were in section B. That would be fine if they didn't allow so many people to board between section A and B! One family of 11 adults with ONE child below the age of six boarded before us (completely taking advantage of the 'families traveling with small children may board now'!) As a result, we were all separated on our flight to our destination. This caused one of our kids (age 10) to have extreme anxiety. I was unable to do anything to help my child. I swore this wouldn't happen on our return flight. Wouldn't you know??? We were section B (due to repeated errors with checking in AGAIN) and we were still separated!!! This is horrible!!!! We paid the same price for our seats as did everyone else and my family had a terrible experience both to and from our destination. Please consider either assigning seats or allowing families to board together. Unless southwest resolves this unfair practice due to their server problems, my family and I will NEVER fly Southwest again!
Absolute Crushed it 5/5
I used to hate this app and found it utterly useless. But now they allow you to save, check in, and view your boarding pass all in the app! What an incredible update. Thank you to the product manager and devs who saw a need for this.
Was a wonderful app now it shows I'm always offline and I can't check into flights. It's horrible as I only fly SW.
Please fix the log in 1/5
Terrible app. I have NEVER been able to log in. I see that others have had the same issue so I don't understand why something as simple as logging in hasn't been fixed yet.
Waste of time 1/5
This app is so unreliable.... by far southwests biggest shortcoming. I'm a loyal southwester and this app is a disservice to anyone who touches it.
By ACU 80
I didn't think this app could get any worse. I was wrong. SW managed to do it. A total waste of time. Do not download! SW obviously does not want a decent app.
My latest attempt to use the app resulted in disappearing boarding passes and failure notices. Why does SW put such junk out for public use?
Can't connect. 1/5
After update all I get is it "can't connect". I guess southwest has given up on this app and just wants us to go onto our PC. There are plenty of apps that I use that work perfectly, so why can't Southwest Airlines make one. Hey Mr. Kelly...are you seeing these comments?
What Happened??? 1/5
By Extremely frustrated customer
I can no longer log in and my info has not changed.
Virtually useless 1/5
By sick of this123
I don't understand how a major airline could be so oblivious to how ineffective this app is. Talk to United, their app at least works. They have other problems.
Best airline and app!! 5/5
App used to be a little quirky but now it works great!! Keep up the good work!
Useless app with no info including my pre tsa 1/5
They don't regularly updated their app. Use another airline app.
Not connected error 1/5
It always tells me I'm not connected on launch, yet it still shows me how many miles I have and my name. I have no problems with accessing other web pages or apps.
Horrible app 1/5
By John Knee Dee
Many long standing bugs remain. App has lots of potential, but it seems that It's amateurish when it comes to bringing app to life.
Smash the bugs! Quite disappointing!
Not Impressed 1/5
The latest version of the Southwest app is buggy and terribly slow - especially at loading mobile boarding passes. I usually screenshot the boarding pass in advance because I cannot count on the app reliably displaying it during boarding.