Bad app 1/5
This app can not keep record of the confirmation number when sign of and no option to sync the Boarding Pass to the Wallet .Here is the bad statement “HOW DOES THE BOARDING PASS WORK ?” : 1/ Check in your flight at least one hour before your schedule departure. 2/ During check in select.....What does this SW app for when I use for check in, show the Boarding Pass, keep confirmations number ....etc.
After updates, it no longer works on iPad or iPhones AGAIN!! 2/5
Southwest updates have often been problematic, but with the latest update, mine no longer allows picking flights!!! Crappy!! App icon looks weird as well following update.
Needs more iPhone X support 4/5
The graphics on iPhone X still seem to be a little buggy. When clicking on something it will sometimes start in the middle of the page.
Southwest App Now Remembers Recent Searches 5/5
This app has just recently been updated so that it now finally remembers all of your recent searches making it so much easier to check flights that you'd like to check on.
Now, you put in the all of the flights that you'd like to keep an eye on & later when you return to the app you NO LONGER have to RE-ENTER every single item : To, From & Date of Travel information Will all be saved for you saving time & effort!
Great Job Southwest Thank You!!
Upcoming trip could not be saved 5/5
Under My Trips there are “Past flights”, “Saved flights”, “Find a trip”, and “Upcoming Trip”. If I could “Find a trip” why I could not save it? Then why there is “Saved Flights” there? “Upcoming Trip” is being only used for a new search? Then you can just replace “Upcoming” by Booking”, right? Maybe this is why this app has 3 stars average of hundreds, while other airlines apps all have 5 stars average of tens of thousands.
No boarding pass??? 1/5
Got this app so I could use a mobile boarding pass like a normal person. Instead received a note suggesting I print my boarding pass at home or at an airport kiosk. We’re all living in 2017, but this app is still in 2007.
Good iPhone app 4/5
I’m satisfied with this iPhone app. It isn’t as polished as the Delta app (it has issues too), but does what it’s supposed to do. Here’s a list of things that could be better:
1. Family (or companion) check in and boarding passes. I fly SWA a lot and qualify for the companion pass, yet I have to check my companion in separately. Odd.
2. The boarding pass does not update once in the Apple Wallet. This forces me to use the app at the airport to get gate information. Any delays aren’t updated either. This is a standard feature on the Delta app.
3. I HAVE experienced the connectivity issue. Usually this goes away if I reopen the app and turn off my vpn. Several of my airline apps do not work while running a vpn.
Defiant makes flying easier 4/5
I do everything on this app; I book my flights, make flight changes, etc. with ease. Lately is seems like I can’t use it for boarding anymore, which really stinks since I have to get a boarding pass printed and keep track of it. I hope that changes soon but otherwise I love this app.
Love it! 4/5
By Zoom Zoom Papa 350z
If you regularly fly Southwest it is a must have for the whole experience from booking through seating pass! I have also used the app to plan future flights.
Rejoice Face ID says the app update 2/5
Actually no there is still no Face ID. No settings to use Face ID within the app nor from the iOS settings. I like Southwest but their app developers need a kick in the pants.
4.12.2 on iPad 3/5
Seems this version is marked iPhone only and the icon is now just a white Box in iOS 11.2.
Functionality seems to remain.
I have always planned my travels on Southwest with the iPad but I travel and depend on my iPhone.
Crap app 2/5
Why the hell can I not install my flight on the app and save it for later use? I have to wait until I’m basically about to board to put my information in and save it? This is pretty absurd and easily fixed. Please fix it so that as soon as I get my email confirmation I can load it on the app
Watch App Please 4/5
I like this app, there are a lot of negative unhappy people out there. Not sure why? Calling developers idiots & such is just rude & an indicator of one own’s short-comings. I can not do what you do so, Thank You !! I appreciate your efforts !! I would like an Apple Watch app. Please & Thank You !!!
Overall nice but 4/5
Where do I view and manage my points history?
It’s impossible to use this app to book flights. Worst UI ever.
Way behind other airline apps! 2/5
I find it ridiculous, that in today’s technology driven world, this app does not allow you to access, much less save a boarding pass if there is more than one person on the reservation. Absolutely no excuse for this. Every other Airline app has this capability. Why is it taking you so long to develop it?
Add flexible date search 4/5
It would be nice to do a flexible date search similar to the website.
Limited utility 2/5
My husband and I typically book our flight together. Consequently the app checks us in together and then will not allow us to obtain a boarding pass on our phones. The convenience of the app is gone since we are required to print boarding passes at home or the airport. A problem we wish you would fix!!!
Now Supports scan code on tickets 1/5
Doesn’t add passes now AGAIN to AppleWallet again... SMH!!!! Absolutely inconsistent app.
07/11/16: Thank you, these last two trips went amazingly smooth. Adding tix to apple wallet via the southwest app or scanning a printed ticket to apple wallet worked flawlessly.
**UPDATE 06/07/17: They fixed Apple Wallet, I fly tomorrow. I will be trying it out.
Had issues recently loading/scanning plane ticket to wallet. There was some issue while scanning that stated my ticket barcode was "unsupported." I was very disappointed because I've had multiple trips since initial error, and the issues continue. Very disappointed in the lack of function with Apple iPhone Wallet, my phone was updated, along with all my updates on my apps and it still would not work. Please fix the Bugg issues with scanning ticket barcodes and applying the information to Apple IPhone Wallet. Thanks
Can’t retrieve a mobile boarding pass via the app?? Useless!
Quit working 1/5
Over the past few weeks the app is nearly useless. Doesn’t text my boarding pass- bring up my flight and it says it has departed. Can’t check in 24 hrs in advance on the app - get error message so I have to use my laptop. I fly 6-7 times per month so this is a problem. Luv flying SWA but you’re making it less convenient
Just needs one thing! 4/5
Pretty please add support for multi-person reservations to have Apple Wallet support. I haven’t printed tickets to fly for years since I use my Apple Watch for everything now....such a pain, please add this feature like other airlines have!!
Horrible airline horrible app 1/5
App does allow for updated boarding passes. Airline will never give ANY concession to a customer
No longer works 1/5
Can I ask when it will work with iPhone X?
Not updated for iPhone X 1/5
There are large bezels at the top and bottom of the screen on the iPhone X, thereby rendering the larger display useless.
Please update the app accordingly.
Random Error Messages at Every Turn 2/5
By Red Lenses
Still plagued with regression issues to basic operations (eg booking and changing existing flights). Cannot make changes to existing flight reservation. Returned constant error stating no flights can be found. The website has the same problem.
Checkin and apple wallet boarding pass system seems to be broken also. Apple wallet boarding pass generated after app checkin is rejected by gate agent scan. Customer service is required to print a physical boarding pass which works. Back to printing boarding passes.
Please focus on stability of core functionality... make reservation, modify reservation, checkin, boarding pass generation and apple wallet integration.
The good and the bad 3/5
I could book my flight but It's giving me an error #500599320 or something like that . Please fix this is annoying and we hope doesn't affect the data. The app is easy to use, I like it. Fix the problem and I give you 5*.
No mobile boarding pass! 2/5
It’s 2017. Almost 2018. For the app to not support mobile boarding passes should be embarrassing for Southwest.
Update: I’ve learned that boarding passes are available as long as you’re traveling solo. How is this acceptable to the product owner or QA team?
I love southwest and the app is getting better. 3/5
I’m an A-List preferred member with a companion pass. I fly a lot for work so this is one of my most used apps. It used to be terrible but the app is slowly getting better. My first problem is no IPhone X support? Apple introduced this phone months ago. It’s hard to believe a company as large as Southwest doesn’t have the app updated yet for iPhone X. It’s also Probably the slowest app I’ve ever used. Takes forever to load account info. It should be as functional as the website but it still lacks in some ways. Either way I love Southwest just not in love with the app yet.
Non-functional App! 1/5
Never can book a flight on my iOS phone! Get an API error every time. Wish I could upload the picture of error. Basically “an unknown error has occurred....” lots of letters and numbers ending in API! App and phone all up to date.
Save 2nd traveler option 5/5
App works perfectly! 5/5
This app works perfectly for me each and every time I need to book a flight, check my flight or save my boarding pass to my “wallet”. I love how the boarding pass pops right up on my screen once I get in proximity of the airport. The app also reminds me to check-in the 24hrs prior to departing. Perfect app in my opinion.
Trash Rewards 2/5
The rewards program is garbage. I just want points, and can’t seem to get any for the four flights I’ve booked. Called customer service and spoke to a very nice and professional guy who was - at the end - still not able to resolve the issue due to the policies.
Boarding Passes not supported 1/5
Downloaded this app so I could retrieve my family’s boarding passes. After checking in, it said you must use a desktop web browser to view boarding passes!
Fantastic app 5/5
By G to Bad
Easy to use
All i want to suggest ... because i love southwest - is that y’all please make a Apple Watch version of this app?! Please and thank you 😀
can’t login 2/5
I can’t login to my account with this app. I verified that my password and username are correct as it works on the website (copy paste so I know i’m trying the exact same values). My password is long and has special characters so perhaps one of those is giving it an issue, but since it works on the website the problem is with the app. I hope this can be fixed soon!
Where’s the watch App? 2/5
By Jerry Cowboy Jones
This app was awesome this summer but now they have removed the watch app. I always used my watch with the boarding pass.
Come on Southwest, fix this back!
iPhone X 1/5
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Southwest App needs a lot of work 1/5
By Ocelot Ocelot
To date there are plenty of airline apps that are far better than this one. They offer simple things that are very important to make air travel easy.
For starters the Southwest app lacks the ability to access travel itineraries for family members traveling together. This shortcoming is exceedingly burdensome on the person responsible for the family travel.
Multiple requests to add this functionality over many months have resulted in nothing.
I was recently asked to participate in a beta test of a Southwest app update and the experience was a total disappointment. Not only was there nothing new being tested regarding companion itinerary tracking within the app, but the functionality being tested appeared to be things such as airport maps or airport transportation information that would add very little value to the average Southwest customer. Bummer.
There are many other ways this app could be improved and it would not take much money to achieve these improvements.
So until they throw a few more pennies toward a simple upgrade my rating stays a one star. Just no excuse for a clunky app for a major US Carrier.
By Lover of good deals
Doesn't work at all. Also annoying that my old points with my maiden name can't move to my new name card. Boo
Randomly Stopped Working... 2/5
I have used the Southwest App before to book and check-in for flights without issue. Before my most recent flight (2 days ago) the app just stopped working and gives an error message: “Sorry you appear to be offline. Please check your connection and try again.” I don’t recall there being an update so not sure why it stopped working out of the blue.
I have allowed the app to use location services, tried with cellular and WiFi, rebooted my phone, and reinstalled the app but nothing seems to work.
Kind of bummed, as I love Southwest and would like to use this for my return trip home.
Piece of garbage 1/5
This app won’t open my boarding pass about 50% of the time. Full service and everything else in the page loads but no scannable boarding pass.
Terrible App 1/5
No mobile boarding passes if there's more than one person on the reservation. Also, it only saves your flight info if you have a Southwest account. Southwest needs to look at its competitors' apps since they've had this functionally for years!
WiFi is broken since latest iOS release 3/5
WiFi connections do not work on plane since new iOS
Have bin traveling with the company for the last 6 month over 15flight so far. But for this size and capital that’s what you can come up.
The worst site for a major airline.
“My Account” Doesn’t Work....HELP 2/5
Before the update, I had no problem seeing “My Account” in app. Now I can’t see my upcoming trips or nothing in “My Account.” It has me logged in and can even see my available points, but each time I click on “My Account,” I get this error message: Sorry, we cant seem to connect. Please check your connection and try again. Error 401120278
Change flight 1/5
The app or website won’t let you only change one segment of a round trip flight anymore. Not sure when this started, but if you just select the one to change it spins and comes back saying no flights found. If you choose both and pick the same flight for the second segment (which in my case is higher now) it’s adding the price difference to my total owed.
Is this going to be fixed? Had I known, I’d book my three upcoming trips all as one way flights.
Landscape Format Please!!! 4/5
Works great. Everything I need. Just update to where it will work in landscape format for the iPad.
App support 3/5
By iPhone user8474
I really like this app. However, I would really like some iPhone X support please! It’s been a week let’s get that happening dev team.