Credit amount, how to track it? 5/5
By True surfer :)
Have been using the app for several years! Adore it!!! Thank you!
Because I travel often and plans are changing I have to change flights often the price difference cannot be returned to my card. I have to remember the booking number to use the difference for the next booking. Can you please apply some logic behind it so the credit is kept at my profile, is visible and I can use it anytime?
That would give you 5+!
Not user friendly anymore 2/5
Where did my printed boarding pass go? Screen flashes, nothing and on top of that TSA pre check doesn’t appear anywhere on the itinerary only display. Come on... I’m losing faith in SWA you’re losing your ‘heart’
No mobile boarding pass? 3/5
I checked in myself and a friend via the website (another user reported not getting a mobile boarding pass via the app for groups of more than 1), and there doesn't seem to be a way to download electronic boarding passes. Am I missing something, or is this functionality missing from the app/site? Is there a way to download an electronic boarding pass at all?
Doesn't open 1/5
It used to be good until a couple years ago. Now it's unreliable. Frequently won't open. If you are in a hurry to check in, forget it. Use the full website. My password doesn't have the characters listed below as a problem, and it doesn't matter whether I use wifi or cellular service. I even deleted the app and reloaded it. I have iOS 10.3.3, iPhone 6.
It used to be good. I just updated and it won't open. Tells me "yo seem to be offline". I am not.
By Pure awesome 007
I just spent 30 minutes figuring out why I could not login to the iOS app but I could login to the website just fine. As a developer myself, I could not let it go. The issue is that your app does not accept a password as valid if it has the special characters ! and/or # in the password. I didn't not attempt to see if the issue was related to the position of the characters the password, but in this case the characters were on the end in the following order !#. I also tried with just !. Once I removed both of those characters from my password on the website, I was able to then login using the iOS app.
Love southwest, hate this app 2/5
By Eye Z Nibz, The Ice Chocolate
Southwest is my favorite airline company. This app is garbage though. I tried saving my flight number so I didn’t have to repeatedly type it in and that wouldn’t work. It doesn’t let you put in your number to earn points or keep your trips saved either. Hopefully they can figure it out. Until then, deleting this and using the computer. This saves no time or hassle.
Does what is supposed to do except 4/5
It does many things well like checking when an airfare has dropped and it shows how much the difference will be. Another airline that I use for international travel just did away with the standard, antiquated flight check-in process. Boarding passes will automatically be sent out 24 hours prior to a flight, so long as I use the airlines mobile app. When will this become a reality for SWA?
Works fine 3/5
This ap works fine. It would be nice if they would show whether or not earlybird checkin was purchased for the flights in the reservation and for which legs of the trip.
Very glitchy says I'm offline when not 2/5
I love southwest but this app is not good.
I cannot checkin for my flight - trying now 24h in advance on my iOS 6 iPhone which app is up to date and keeps telling me I'm offline but I'm on LTE. Very frustrating.
Flight and Car reservation 3/5
Was able to get my flight reservation done. But tried to reserve a car and got error message concerning my phone number was to long - I put in standard US number. Need to fix this one.
Simple to use 5/5
So easy to use.
Touch ID - No Fly Zone 3/5
Tried several times to make this (the touch ID logon ) feature work, but couldn’t👎.
Needs some work 2/5
By T Pru
If I click on Flight Status or Check In, I expect that it’s going to know that I’m already book on a flight and at least pre-populate the data with that information.
I’m not able to use mobile boarding passes on my reservation. I’m not sure why. Based on other reviews, I assume it’s because I have multiple people on my reservation but it would be nice to state that in the app. It would be even nicer for it to actually work.
What does it even do? 1/5
What is the point if it doesn’t even remember the flight I check in for? What a hassle to enter all my info over and over and not even get updates
Big Problems 1/5
This app doesn’t work for me most of the time. Just an error message. I can’t get beyond the sign-in screen.
No longer print boarding passes from iPhone or iPad 1/5
I just logged in for my upcoming flight tomorrow. Tried printing boarding pass from iPhone and iPad neither would print boarding passes. Are used to print boarding pass but since the last update doesn't seem to work. I had to go to a Microsoft laptop to get my boarding pass is printed. On the iPhone or the iPad when I clicked on the print boarding passes it just printed the page that had print boarding passes on it
Absolutely useless 1/5
Read the title and save yourself the hassle.
Boarding pass 3/5
By Logan Eagle
Not sure what has happened but with recent changes my connecting flight boarding pass goes away before I board the flight. At the last minute I have to go get a printed boarding pass instead. Very frustrating to have this happen just when I’m an about to board a flight.
Worst App on my phone for several years 1/5
I have had this app for several years. Being an iPhone user we upgrade phones often of course. Even with new phones and frequently redownloading this app, it constantly doesn’t show connection to the internet and cannot lookup flights. Needs much better app support.
Updates not helpful 2/5
Can no longer get mobile boarding passes which I’ve always been able to get before. Also couldn’t print boarding passes from app or mobile site and got an error when trying to print from the desktop version of the site...very annoying and now will add time at the airport.
Touch ID Stopped Working 1/5
Have been using the Touch ID feature on iPhone, worked great. Not anymore. Frustrating. Keeps defaulting to disabled no matter what I try. All my other Touch ID’s work on all other apps, except Southwest Airlines.
By Utah Jeff
The app stopped working a month ago on iPhone 7. It won’t let me sign in and see upcoming trips. SW help has not helped. If developer is reading this review, please help me. I’ve deleted the app and re-downloaded multiple times. Very frustrating!
Retro paper boarding pass 2/5
The app itself seems solid enough, including the checkin process, which has been a source of complaints in other reviews. But to not be able to use a mobile boarding pass because I have two people on a reservation? Pathetic. Such a half-baked feature should not even be released, especially when it is so far behind all the other airline apps. So while I reminisce about the early aughts and printed boarding passes, perhaps you can get coding on better Wallet integration. The current state is downright embarrassing.
Wrong Gate 1/5
By Jess Marie 0417
UGH. I saved my ticket to my wallet and my ticket had the wrong gate on it! I ended up having to walk to the completely opposite side of the airport just to barley make my flight on time. Please make gates update in real time so you are never left with the wrong info!!
Really useless app 1/5
If someone else purchased the tickets, there’s no way for you to save that information in the app. You just have to look up the registration every time, and it barely tells you anything about the flight. It’s a pretty useless app overall, as if someone started working on it and then gave up a quarter of the way through.
WORST airline app ever! 1/5
Maybe SWA needs to invest more in technology.. sad when you cannot use it at the airport
Slow and hangs on IOS 11 1/5
App Glitch 1/5
Box that opens boarding pass disappears shortly before flight. This has happened to me 3 times in the last two weeks while in line. I then have to give gate agent my information and hold up the line. This is embarrassing and needs to be fixed immediately. What's the point of an app if I have to print my boarding pass?
Worse than the low expectations. 1/5
Flying Southwest for the first time so I downloaded the app for the flight. The on boarding /registration experience of the app was so bad I never want to open the app again.
Creating an account
- User name can not be your email address
- Passwords are capped at a low 15 characters
- fields all clear out and you have to retype data that was already correct
- User name is not checked against the database until the end of the process (so you think the name was available, but you eventually discover that is not the case) - these checks are usually done straight away and often related time.
Terrible experience so far, and the expectations were minimal and pretty low.
Update hours later....
Using the ios app directly ends up creating a new account with new rapid rewards number. The customer has no way to fix it...40 minutes into a support call and only partially fixed.
You have an easier time in a rat maze then following all the disparate and non-intuitive steps required to get anything done. I asked if the app was developed offshore (it looks that way) yet I am told no, they do the technology in house. Maybe the pilots are the ones designing the app? This is terrible and a terrible work flow.
Won't connect to network most of the time. Especially in airports.
"Can't Find Connection" 1/5
By DD Ball
I'm so disappointed. Southwest is a wonderful airline, and if you have issue with the errors and have a family, check in through Safari like I did!! I SHOULD NOT HAVE TO, but I did. Why? Because the app "Can't Find Connection" in an area with 4 out of 5 bars in LTE coverage. The app is garbage. Can't connect to my RR account, can't connect to my flights, can't do what it was 'designed' to do......
Worst app of all airlines 1/5
Lucky for you I hate the operation of all the other airlines so I still fly Southwest whenever I can. BUT how can a company like yours developer such a worthless app? I have flown so many times and I check in using the app because that’s just how the world works now. None of my flights that I check-in for apply my rapid rewards and there is no way to apply it in the app, YET the app itself has my RR number because I use it to log in. Makes no sense. You force me to login to your website to add my RR this defeating much of the purpose of even providing an app for your customers. Your developers are either idiots themselves or they take orders from idiots. SMH I never write reviews but hopefully somebody over there wakes up before I have to torture myself by flying delta. Did I mention I HATE your app? HATE HATE HATE
What's the point 2/5
By West Coast Carolina
App requires you to look up reservations everytime you open the app. Nothing is stored properly. The worst of all Airline apps I've used.
Fix the errors please.
Too many error messages 1/5
This site can be a bit primitive at times. Waaay to may error messages. I love flying Southwest, however their team must do something about this app!
Worst airline app ever 1/5
1. User interface is awful and not very robust so I can't really do much of anything
2. Cannot see any true account settings to make updates to email address / personal info
No add to Wallet 1/5
Literally the only reason I downloaded the app was to be able to add my boarding pass to the passbook - a feature that this doesn’t seem to support.
Passbook support no longer available???? 2/5
By Asia Monique
What happened to Passbook! That is the most convenient thing and it’s now no longer available.
No mobile boarding pass for group reservation 2/5
By Natural Gorl
Overall, the app is fine, with one major flaw. When you have a reservation with more than one person, you can not download mobile boarding passes. Seriously?! Any other airline I have flown allows you to download all the boarding passes for all members of your travel group (I am only talking about a group of 3 people here). PLEASE make an update to the app to allow for this. Having to print boarding passes (and then keep track of them) is antiquated and cumbersome.
Terrible App Update 1/5
By I DONT Concur
Loved the SW app in the past, now the latest update continues to error. Ugh!
The app is still not working 1/5
Your app went down and will not allow you to log back in!!!!!!!! This app was a 5 star before this issue!!!!! I can log into the web with no problem get the this error “Looks like you have entered an invalid username/account number and or password. Please try again error 400618201”. This is a shame no one at your company seems to be aware but many customers are upset!! This needs to be fixed
App Terrible A List to B Boarding Group!! 1/5
Downloaded the app awhile ago - decided to use while on a business trip to Checkin to my return flight using app for first time. 24 hrs prior with all info entered accurately and I receive an error. Error persists and had to close the app. Then already minutes into checkin, I relaunch app and it prompts me that I can checkin. I am A list and receive a B boarding group WHAT?!? My flight was booked months in advance and I was A List months prior to my booking. COMPLETE GARBAGE! Fix this app. Will use the website directly from now on.
App not working properly 1/5
Tried to create an account several times. Keep getting error message saying " this password is already in use by the username " changed user name several times, still same error message.
Even tried deleting app twice.
Mobile boarding passes??? 2/5
Why does SWA force us to use paper boarding passes with multi-passenger bookings? We all have to log in to the app individually, why can't SWA figure out how to just give each person their own mobile pass???!!
The app designers have gone to great lengths to prevent this, what is the big deal? I can print out multiple passenger's boarding passes on paper from a desktop but I can't print from a mobile phone or get a mobile pass??? It's 2017 guys. Figure it out.
Okay, but much to improved upon 2/5
Lots of good features, but SWA's app doesn't seem to be able to handle multi-party ticketing within the app or provide travelers with updates on their checked bags. These are two huge gaps. Delta Airlines still has the most complete airline app.
Not good 1/5
This app is not helpful at all. Even after logging into your account, you still need to search for your flight information by entering the confirmation code, first and last name. Dumb
No good 1/5
It worked until they fixed it 1/5
New app has some serious issues that need to be resolved ASAP. I get an unknown error when I try to see my information. NO GOOD!