Broken and not healing fast! 2/5
This app for IPAD Air, iOS 11.0.0 is not working properly and is a FAIL for Spectrum. Surely, they’ve got substantial support to FIX this issue/ problem. Hello, is Technical Support reading this review?
Piece of crap app 1/5
Keeps telling me we don’t have the right to schedule recordings whereas we do have that right and can do so from the TV, just not the app. Charter/Spectrum is so lame compared to Xfinity.
By Court reporter 21
Either the app is horrible or the internet connection is the pits. Works 30% of the time. At best.
Worthless App 1/5
Worthless...wants to connect to home Wi-Fi. Why do I need to use it at home? I would watch TV...stupid app.
Airing times for movies to record are not in sync with the ones on the tv, therefore I cannot record from the app on my phone. Please fix this issue. Other then this mishap, the app is great.
Every time I launch it states get the new spectrum tv app then if I say no it states app is out of date and forces you to a link at play store which indicates app is not available on US servers and only then it allows me to open it.
Needs better sort and search 3/5
By Author Author
Thousands of movies on demand, and no way to browse or sort except alphabetical by title.
Wish it worked consistently. 2/5
By Coach Barbie
This worked great for a few days and now I can’t get it to work at all.
I’ll probably end up canceling the streaming package all together. I only have an iPad, I don’t use a TV, and the streaming rarely works. I have much better luck using the Spectrum log in on Network Specific apps but not all local channels are available to do that with.
I have shut down my iPhone and uninstalled and reinstalled the app multiple times and it did not fix the issue. If you click to view live it shows for a split second and then goes black.
VPN Is a joke 2/5
The app is good half the time but is just dumb when it keeps asking me to disable VPN when it’s already disabled while I’m at home. The alert pops up in the middle of shows as I’m watching and is so frustrating closing and reopening the app again just to make the alert go away. This has been happening for a long time and I just thought someone would care to fix it by now. Guess I’ll just keep watching shows on separate apps.
Never works 1/5
This app never works - it repeatedly says there is an error and you cannot be logged in. I’ve deleted it and reinstalled it as well as changed my password and it STILL doesn’t work. Time warner / spectrum has been a waste of money.
What remote? 4/5
I honestly use this app 99.9% of the time. It’s so handy to just control the tv this way. I have NBA League Pass and enjoy being able to just record right from within the app. My only complaint was that the guide feature was never on the correct time. I’d always have to move the time slots to current. I left feedback within the app regarding this last week and just a day or so later: boom! It was fixed. After months of an issue. I love it even more.
Major Disappointment 1/5
What a horrible step down. I suppose Charter is trying to demonstrate that their knowledge on streaming and internet is falling behind to AT&T by "upgrading" this APP to something that does not consistently work.
When it gets to the point where you think it might load..nope! Time to cut the cord.
Complete lack of customer service 1/5
So, after many years of being a Bright House and then Spectrum customer, Spectrum has unilateral decided I cannot access my channels from my remote Roku.
And they deny me access to my online account.
To add insult to injury, their phone customer service is the second worst I have endured.
Absolute pile of $#!+ 1/5
Can't set dvr. Can't change station. Basically nothing works. This app is as big of a pile as Spectrums themselves.
Doesn’t work 1/5
By her poppy seed
I used to use this app but now it tells me I need a subscription to Spectrum to use it - which I’ve had for years. I tried going to “Support” and clicking “troubleshooting” but that link doesn’t work either. What in the world.
I search for basic programs like “NFL” and it shows no results. Useless.
It’s almost have app! It work so great I use it everywhere I go without any issue.
Never works 1/5
If I could give 0 stars I would. The app keeps on telling me that I need to reset my password. Ive reset my password several times and it still won’t let me sign in. Ive called and for assistance and all they say is delete the app and re install it or wait a few days we are experiencing technical difficulties. It’s been 5 months now and I still can’t sing in to the app? I left dish for this? I think it’s time to cancel my contract and go back to dish.
Ongoing app issues 2/5
I've experienced most of the issues that users have posted already ( channels not loading, retry messages, etc. The one that frustrates me the most is the time shift on the program guide. It shows a time zone 3 hours ahead of where I live. Makes it difficult to set recordings . Spoken to Spectrum support and they say they'd open a ticket, but problem persists. Poor support and lousy app.
It is very limited on channels you can watch when not connected to your WiFi. Well wouldn’t it make sense to just turn on your darn TV if you are home and connected to the WiFi? Then again can’t expect much from spectrum seems like anymore anyhow.
Doesn’t work anymore... 2/5
By Train *
It used to work, but now it doesn’t. Not live tv, not on demand...nothing will come up, just the circle of doom. I even deleted the app, but that didn’t help. It still doesn’t work. I’m not sure why I pay so much money every month for something that’s of no use at all.
Doesn’t work. New update, no fixes. 1/5
App doesn’t work. For weeks. They do a really good showing how little they care about users and user feedback.
I miss DirecTV.
VERY Frustrating 1/5
I have this app on my all of Apple devices and on a roku stick. It never opens and just crashes every time I try to use it. My iPad is the only thing that works and even then it doesn’t work unless I am away from home. I talked with tech support and they said “It’s a known issue” and that they were “working on it”. So basically, they said that I was on my own and they don’t know what the hell is wrong. I’m angry because I cannot watch the channels I am paying for and that I can’t come home and relax by watching TV. This app is seriously garbage.
App Stopped Working 2/5
Was great for a long time. Apple upgraded its software and app stopped working.
I am trying to use this with apple tv on my older tv since spectrum went 100% digital. I can use apple tv on anything else just fine. But with the spectrum app the picture is terrible and the sound is choppy. It is fine on the ipad and phone but terrible on the tv. Again any other video I mirror works just fine, just spectrum that is terrible.
What’s the point 2/5
The last couple of versions you’ve released are awful. Constant freezing and unwatchable. I have an iPad Air 2 running iOS 11.1. I’ve restored it and reinstalled app. It freezes on Laptop as well but not as bad.
Unstable on demand 1/5
Very unstable and crashes a lot updates don’t help have to rewatch from beginning all the time resume never works also have to re login even if check remember
Very limited use..... 1/5
By L Wedge
Since you must be hooked up to Spectrum Internet to watch the stations you can’t otherwise get on local TV when you are away from home.
It was described to me by Charter Spectrum as a way to watch your Charter stations when you are not at home. Sadly it isn’t especially if you want to watch a sports event. Stations you pay a premium for at home aren’t available when you are away from home. For me this app is nearly useless and only a selling point until you try to use it.
Doesn’t deserve 1 star!! 1/5
I don’t know where to begin. Lack of channels. Doesn’t load live tv or anything on my DVR! Can’t use off of WiFi?!?!? This app is HORRIBLE!!!!
Not dependable 2/5
The few times that I’ve actually used this app always ends in its freezing up and getting caught in a loop. And it always seems it’s at the very spot in the program that I’m the most interested in. Frustrating!!!!
Not working - again 1/5
Worst app ever, its down again. Tech support just says it's a free service. Really? Then why do you advertise it as part of the service? Incompetent company
No air play when not @ home network 2/5
Why is it not supported on air play through Apple TV when using the spectrum app on my iPad when not at home.. I should be able to stream it to any tv no matter where I am in the country ! get it fixed spectrum
Not a great app 1/5
This app doesn’t work very well in live TV, every time I tried the channel doesn’t work or live TV is not available. Every time I want to record a show away from home it says it’s not available. If they improve the app maybe I could enjoy it. It’s gotten worse since switched to spectrum. Very disappointed.
Latest Update 4/5
What is up with the app? I keep getting an error message. I tried deleting and reinstalling with the same result. Maybe I should just delete it permanently. When is this going to be fixed?
Works when it wants 1/5
When this app works it works great but it only work part of the time! Honestly for the cost of the cable bill you would think it would work all the time!
New update same problems 1/5
It keeps crashing!!
When It Works... 1/5
When it works it's great to watch tv and occasionally on demand, but 9.5 times out of ten it crashes, whether at home on network or away from home it's a very frustrating app to deal with. The shows freeze or just stop or the app closes itself down. When you want to resume a show, most times it starts the show over and you have to sit through all of the scenes and advertising all over again. Disappointed.
Forget It! 1/5
Useless unless you are using WiFi on a Brighthouse home network. Without that, you get about 10 channels. If your at home on the network, why would you need the app?!?
By G.T. Witt
Constant video freeze and poor video quality. Cant watch more than 5-10 minutes without crashes. Also when I want to set up to record a show on a channel it records it on another channel even if I've selected the channel that I want. Worthless App.
Another case of misinformation 1/5
You should make it clear on the requirements for service of the app that business accounts do not qualify for any service on this app. Never mind that we pay our bills just like your residential customers or that our homes are not serviceable as residential so you tie our hands to use business service. Another disappointed customer.
When it’s working, it’s really good! But it needs to work anywhere I go. Not just in my home. Also, it crashes a lot. Mixed at best.
Worst App ever 1/5
By Steve wh
I just saw a add where they are telling people they have a new app out, guess what now I know why the app stopped working. The favorites on the app stoped working. I guess testing is something new to a "tech company" They tout themselves as a technology company and have a App that goes backwards with the upgrade! They should be ashamed and embarrassed. Get some outside professionals to fix this! Still not fixed after months! Tech company my backside!
What happened 1/5
I never had as many problems with my Time Warner TV application or service for that matter! My time is numbered with this company!
Hardly ever works, waste of time. 1/5
You are lucky if this app will ever successfully load to see a guide or watch anything. I have it on both my iPad and iPhone, and it is very common for neither to work. Their overpriced TV and internet are bad enough, shouldn’t be surprised that they can not get a simple app to work.
The app was updated today and has the same issue not loading that it had for weeks.
Cutting the cable 1/5
By Another anon user
Tired of having to restart multiple times or reinstall the app. Goodbye Time Warner / Spectrum.
Amazing App 5/5
By Sgt Demon
Look this service is just amazing ya there are some bugs here and there and some things that needs improvements but a lot of these bad review are old and need to be updated since the app has come along way and had many fixes since these bad reviews. Ya there are some changes I would like to see too but I don’t rate the app bad bc it doesn’t have what I want.
I really encourage ppl to try it out and rate it for yourself and ppl come on update your post after updates are made to the app.
I have been using this app since launch had a few issues here and there each update fixed an issue now for last like 3 months I’ve had no problems what so ever with the app I’d say about 99% of the bad reviews are just user error not the app.
SMH!! Terrible no iphone X video support 1/5
Really? No update to have the app take full support for the iphone X screen when watching live tv???? Really! SMH plus on top of that you cant watch any normal channels outside of your home wifi! Until its fixed this app gets 1 star.
App hasn’t worked in over a month. 1/5
Have called and been on the phone several times regarding error IGE-9000. Nobody there can figure it out.
Bad app 1/5
Always hangs irrespective of internet speed. Bad app don’t download till they fix it