By D. Burke-- Michigan
I have been trying to check in for a half hour on both you web site and your app and neither one will work. I also tried to call and all I can get in an automated recording. I give the company as a whole a 0 star rating.
This app is Horrible. Does not compare to jetblue 1/5
I can’t believe spirit even has this app.... there is no functions that work. I even called spirit and told them why does my booking not show on the app and I get a response to go to the web browser and log in...(obviously that works) but I want the luxury of having it on the app so I can use a mobile boarding pass. However it shows nothing. With JetBlue’s app after I purchased my flights I can check and the app shows everything from checking in to modifying the reservations. Screw this horrible app
What a ridiculously garbage app 1/5
By No Nickname For Me, Seriously
This app can’t even do the ONE thing it’s meant for (managing reservations/boarding pass). Skip this app, skip this airline. Spend the extra few bucks to travel an airline that’s worth your hard earned cash. Only thing worse than Spirits planes are their customer service track record and UI experience (ie this app)
Rating the App, not the airline 1/5
This rating, unlike others, is for the app. I find it ridiculous to rate an app based on the company. We all know how Spirit works. Let’s talk about the app since that’s what the reviews are supposed to be about. When I first got it it was good since you could at least check in and have your boarding pass. Yesterday it wouldn’t let me check in. I checked in online and my boarding pass wasn’t available on the app. I signed out and back in again thinking this would help but then my reservation wasn’t even there anymore. If you can’t have an app that works then remove it so people won’t depend on it and then be stuck paying the fees because your app isn’t working.
Don’t do it 1/5
They charge for everything, even checking in. When I tried to check in on the app, even though my reservation was available on the app, it didn’t work. I tried the website, check in wouldn’t work. I called customer service, they said I would have to arrive 2hrs early (btw for a 6:26am flight with 2 kids under 5) and pay $10/per person bc there was no known issue with the website. I asked for a supervisor and was placed on hold for several minutes and never connected. HORRIBLE AIRLINE!
Simply awful 1/5
If you have not yet purchased tickets with this airline, don’t! Literally everything about this company is deceptive. The website and app are garbage. Want to carry on one bag? That will be $90 for a round trip flight. Save money by joining the $9 flight club...for $59! Plus another $18 for that bag. Enjoy the flight in a tin can and be sure to bring $3 for a can of soda. Absolute trash. Pay a few extra bucks to fly on a reputable airline - you will end up paying less in the long run and your stress level and comfort will be better for it.
Wrapper (mostly) 1/5
Advertised feature “add bags, modify seats” offers to take you to their website. What is the point of having APP? I know how to use my browser.
Check-in? No idea yet. No very optimistic now though
The app is improving 3/5
When it launched, the app was beyond terrible. In October 2017 it was very nearly worthless. Now, check-in is fast, and the boarding pass can be added to my wallet. Now we just need the ability to book and we’re home free.
App doesn’t work 1/5
Can’t download ticket. Getting errors. Pointless pointless app.
Horribly frustrating 1/5
Didn’t have any issues on my flight to Florida but won’t show flight home as a booking so can’t pull up boarding pass.
Dishonest Company with Horrible Customer Service and App 1/5
By Stone Cold JP
Imagine booking a flight months in advance only to have it cancelled without reason within a few hours of takeoff. And imagine that being the only flight available from that airline on that day, meaning you could not get home. And then imagine having to scramble last minute and pay 5x more to book a flight with another carrier because there was no other option. Imagine no more... Spirit makes nightmares a reality. Avoid at all costs.
Apple wallet not syncing 1/5
My flight has been delayed and the App does not notify me nor my pass on my Apple wallet. The only way I found out was through my email.
Is there an option for no stars? Spirit is basically a churched up cattle car in the air so it is no surprise that their app is dysfunctional. Not only can you not view your boarding pass in the app (you are routed to the internet and have to re-enter your log in credentials) your boarding pass cannot be added to your Apple wallet. I am not an Android user so my guess is that it falls short there too??? So basically...this app does nothing except sell you on their $9 fare club, allow you to apply for their version of a credit card or sell you a fake “pre-board” service that claims to speed you through security which is NOT what happens. Honestly I have been in the back of police cruisers that are more comfortable.
No real reason to have the app 1/5
I booked my first Spirit flight online and tried to use the app to check in. In spite of having my $9 fare club info on the app, there was no flight info, no reservation, no trip booked info, no payment info listed for me, so I couldnt check in. Can you fix that?
Crashes immediately when opened 1/5
I would love to rate this app better, but it won’t even open for me. It’s kind of hard to rate how it works when it crashes a few seconds after opening.
Why is this active?! 1/5
By Greater bacon browns backers
What was the point of releasing this? You can log in but can’t download your boarding passes. It’s nice you have an app, I’m sure it will work with some major bug fixes, but why did you release it so soon, or without testing it ?
Worst airline ever 1/5
By spirit failed me
This app will not allow you to check in online. So dont rely on it and go to airport if you ever have to take Spirit
Worst costumer care 1/5
A mistake was made while booking and they took advantage to take all the money, no customer service. Just people trying to rip you off, don’t use this app! It’s a scam
Can never check in 1/5
This App never works, full of bugs, better off checking in on web site and emailing boarding pass.
Saved me time! 5/5
By Indiana L
By support animal
Son unos ladrones 1/5
No los recomiendo te cancelan el vuelo y te cobran más para cambiar el vuelo.
Needs work 1/5
By Ernie b
It’s nice that Spirit has an app so that you don’t need to print a boarding pass but it constantly has issues. I frequently get error messages and so I then have to go onto the website and save the boarding pass to my wallet. The app also doesn’t track flights very well. It needs a ton of work. Also spirit, get some WiFi on your planes, I bet people will pay to use it on, let’s say, a five hour flight to from the east coast to the west coast!
Doesn’t let you check in. Says error on pretty much anything you try to do. Why even make it?
Worst!! App I have ever seen 1/5
I installed this to retrieve my flight information and here it came the frustrating moment of my life I have ever faced. You will not get your flight status even if you enter correct name and confirmation number , not able to login , not able to check in . This app does nothing expect occupying space in your phone. No!! More Spirit Airlines thank you for your service
Nearly useless 2/5
Nothing more ironic or infuriating than getting the email reminder from Spirit saying “check in now to avoid a fee to check in with an agent” and then trying to check in on the app and getting the error message “see agent”. This summarizes my experience with this app.
What’s the purpose? 1/5
What’s the purpose of this app? You can’t seem to do a single thing in it. It will just redirect you to the website for most options. This is my first impression with Spirit. So far, not so good.
Start over with coding this 1/5
Your app is terrible. I get an error every time I try to check in. For the amount of extra fees you charge you should be able to make a decent app.
Eyes rolled emoji 1/5
Same reason as every other bad comment the app has!!
Wallet app 2/5
Apple wallet feature still doesn’t work .
No boarding pass 1/5
It won’t even show my boarding pass. I can’t manage my booking on the app.
Crappy, Like the Airlines 1/5
Useless. And what can we reasonably expect from this airlines other than an app that basically does nothing. It says you can book a flight or check status, and you can’t do either: I’m AT THE AIRPORT, my flight is delayed by an hour, but the app says it is “on time.” Can’t find or link bookings to your Spirit frequent flyer account, but then, if you frequently fly Spirit you’re a masochist.
App crashes when adding boarding passes to wallet 1/5
When I try to add my boarding passes to my wallet on the iPhone, the app crashes and will not let me no matter how many times I try.
I Checkin or boarding pass 1/5
I was unable to Checkin or get my boarding pass making the app useless. Similarly when I tried to Checkin online I was told my boarding pass would be emailed and it never was. Spirit is the worst airline. Only chose out of desperation. Never again.
Useless app for a useless airline 1/5
The app’s functionality is so limited that I can’t imagine what the point of it is. I don’t understand how Spirit is so far behind the competition on their app features.
In addition to that, the airline itself is bottom of the barrel awful. Apathetic customer support, deceptive policies, and unpleasant flying and gate experience.
This entire company isn’t worth your time, and while their fares look attractive, the add-on fees high rates of delays, over-bookings, and cancelations should make anyone with a bit of sense pay extra (not really a significant amount more) to fly on a respectable airline where the app, flight, and attention to customer satisfaction are better. I would list those airlines, but truly, in the United States literally every other airline qualifies. Pick any other one, even low cost airlines like Allegiant or Frontier.
The ONLY thing this app purports to do is show your boarding pass, which it does not do consistently. (I’m sitting in the airport, paper pass in hand, and this app says I have no booking; no way to update it).
It’s a waste of space on my phone...delete.
Was not even able to retrieve my booking ! 1/5
Was not even able to retrieve my 3 members family booking (any of the 3 names) while was successful to retrieve it through check in website using same info (which has other serious problems, thus not able to complete online check in!)
Worst app !filled with bugs 1/5
Hundreds of people travel every day in spirit . It’s so frustrating when the app doesn’t work . Plenty of bugs !!!!!!!
Couldn’t show my boarding pass 1/5
I like flying spirit, so this isn’t a misguided review based on the airline, let me get that straight first. This app simply couldn’t load my boarding pass, which is the entire reason I downloaded it. Print our your pass because this will absolutely not save you in a pinch. UI was nice though
No booking found 1/5
App does not work. Says can’t find booking. Went to their website and booking was found with the same information.
Check In Doesn’t Work 1/5
The Check in feature can never find my tickets yet they are available online. What’s a useless app.
Waste of time - pointless app 1/5
By True Ratings
The app even has ‘check in’ in the title, but when i tried checking in a little after 24 hours before takeoff, even that couldn’t be done on this app. The apple wallet feature worked for me the first time around, now it wont even show my passes in-app so i made my own on some website. All other features on the app redirect you to the website, stupid.
Bad App - needs major development fixes 1/5
I was thrilled that Spirit FINALLY had an app. However it feels as though they rushed it out the door while still in development. It’s limited in what it can do and frankly that wouldn’t be a problem since it’s not usual for other features to be added in later versions. However right out the gate I got a (minor) error when checking in for my flight. (It kept telling me it couldn’t check me in and I’d have to see someone at the airport BUT it gave me a boarding pass and when I double checked on the website, yes I was checked in. The bigger issue is that when I went to see if I had purchased seats for my return flight, the flight times were lined out and showed “11 pm” and “11 pm” for both departure and arrival. I panicked thinking my flight times had been drastically changed but according to my booking info on the website, everything was still as originally scheduled. So I logged out of the app and back in again thinking that would reset my info and now my return flight has completely disappeared from the app. Sooo - come on Spirit. Even Frontier has a decent app. You can do this.
By Bored in Chicago 1234849
I have a retuning flight today with Spirit. Logged in, the app says I have no trips to manage, but I am able to print my boarding pass with the same log in info from the computer. My departing flight I was able to use the app and mobile boarding just fine. Just chalking up another hash mark against why Spirit is the worst airline to fly.
Could do so much better 3/5
By The CDemon
For a company that charges for everything, including checking in at the counter, they should have enough money for a decent app. Not one that sends you to the website for everything
I've loved spirit for a long time now and with an app i love you them even more :)
Doesn't move boarding pass to wallet 1/5
There is clearly a button to add your boarding passes to your wallet, you press the button, it loads, then you go to your wallet and nothing is there, doesn't work, useless, this is even with the newest update, what's the point of pressing "add to wallet" if it doesn't actually work
Bad app 1/5
When checking in- the app gives you the option to check in (within 24 hours of your departure)however the app gives you the option to save your ticket to your iPhone wallet- it processes it but your tickets are not in wallet- them to make any other change it directs you to the website- is a very lazy way to develop an app. Don’t download, just go to website and what you have to do. This app is useless, which is sad, you would think spirit would invest better development on this. I have it one star, as there is nothing lower, this app gets 1/2 it of 5 for me as you do can see flight info.
Won't show any of my trip information 1/5
App will not show any of my trip information so completely useless to have on my phone.
Hardly ever works correctly 1/5
I have only been able to use this app successfully 1 time. Most of he time it tells me I have no upcoming flights (when I definitely do) and it won’t let me get my boarding pass. When it would show me I had an upcoming flight, the times were completely incorrect. The app is just a low grade as the airline itself.