It's not bad when the spot is available. 1/5
Many times the lot will be full and you'll end up paying more.
Thank you 5/5
By go Nats !
My name is Lou and I have two tickets the the Washington Nationals game tomorrow at 4:05 PM May 25. I was concerned about the weather so I used Spot Hero (and the 15% Memorial Day discount) to find a close by parking space. Two hours ago I start getting alerts from Spot Hero that the game was changed to 12:05 due to anticipated storms. Not for the Nationals who sold me the tickets. There has been nothing on the news. When i searches the web I saw the revised time was accurate. If Spot Hero hadn't alerted me I wouldn't have known.
And Spot Hero automatically changed the times for the parking reservation.
Why can't the rest of my world work this way?
First time didn't work 1/5
Attempted to use app yesterday for cubs game parking. The scanner at the parking garage wouldn't accept the bar code had to use credit card to get out of the lot. Nothing like paying 2 times ouch !!!
Traveling Across Country 5/5
We have been using this in all the major cities on our 7-week cross country trip. Every location so far has been valet and close to the location, which is nice with an infant. The staff at the San Antonio Hyatt were not trained yet, so they wanted us to pay again; however, everything was solved with the manager. My only complaint would be better education for the providers that Spot Hero works with.
I have been using this app for a while and it worked fine. Then last week it went down hill. I found a place and tried to book it. Got an error. Found another place, tried to book it, and got an error. Tried again and again and got the same errors. Finally I called customer support. They tried and got the same errors, so they said park were you want and we will refund you. They said I should expect an email giving me instructions for the refund. It never came. I emailed customer support and they said they don't do that. Money was not the problem here, but you should follow through on what you promise. Emailed back and forth with customer support for a few days and it was a horrible experience. I will not use the app again.
The Best! 5/5
SpotHero rocks 5/5
Cut my parking tab dramatically...and I'm guaranteed a spot!
Great ! 5/5
By Leela krishna battu
Cheap rates ! Excellent App!
Love it 5/5
Have never had an issue with the app or company. Customer service is prompt and friendly. Seriously love everything about SpotHero
App just simply doesn't work , gives error code when booking every time no matter what
Super nice customer service. Fast reservation. Reasonal fare. 5/5
It's good. Seriously good.
Didn't work 2/5
The process of finding the right garage for the right price, payment, etc was super easy and pain-free. Although, once I got to the garage, the QR code provided didn't work (even after adjusting the brightness on my phone and such)--the machine just kept showing an error message. Since a line of cars started to form behind me, I ended up just grabbing a ticket. Fast forward to the end of the night: got to the gate just a few minutes before my reservation ended, and still, my code didn't work. Once the clock struck 12, I knew it was too late so I ended up sliding my credit card to leave. Reached out to customer service and they were super nice and responsive, but said they can't provide a refund because the charge on my credit card occurred after my reservation expired. I explained I was at the gate before my reservation expired, but because I was trying to scan the QR code for so long, I only ended up paying after my reservation ended. Why would I pay for it beforehand? Didn't matter to them, but hey, they gave me a $10 credit that I probably won't use. Funny thing is, I paid $12 for the parking garage. How much for spot hero? $20. Save your money.
Peace of mind 5/5
Driving into NYC for show, performance, dinner or whatever, is usually an event on some kind of time schedule. These events are made much more enjoyable knowing I already have a parking spot paid for and waiting for me. I appreciate the pictures of the garage entrances that are provided as additional info to alleviate the stress of often driving to a new location. The prices are great and it's an added bonus that once the reservation is made you can change the times. Both times I did that, the price didn't change which was great. Most evening reservations I make (say, to start at 7pm), usually give me until 7am the next day. This app has definitely improved my quality of life regarding parking in NYC and Jersey City NJ.
Great App and Great Deal 5/5
By Traveling Family Man
I travel a bit for work, but never used the app. Decided to do that for a family vacation is San Fransisco knowing how parking could be a challenge. Wow!! What a great experience. It takes a minute to set up since I have an google and Facebook ID already plus Apple Pay is set up. It is easy to use. The best thing, it saved us so much money in this trip. Example: parking near Pier 33 for the Alcatraz tour, less than a block away, would normally cost $30 on the weekend was only $19.99. That's after I extended the time which is again very easy to do. Parking near fisherman's wharf, normally would have cost us $42 for about 4 hours, turned out only to be $8. I'm going to start using it for work to now. Thanks, SpotHero!! You are my hero!
Best parking app with even better customer support 5/5
3 things I like about this app: great UI, great rates, ability to save favorite address. But the best hidden feature is their very responsive customer service department. Katherine Bickel handled my issue and I got a refund almost immediately. One suggestion for future updates. It would be great if you could save all the parameters for search as favorite, not just the address. If you need to reserve a spot daily, then it would speed up the booking as time in, time out and garage would come from favorite.
Perfect experience 5/5
Best parking app I've ever used, quick to set up, easy to find a good garage, and for CHEAP money compared to that garage's posted rate!! This app changes the game on going into Boston.
Merchants are living their own life 2/5
I booked a spot at downtown SF, once I arrived, there were no spots. What's the point? Suppose to be hassle free parking, but it's not. Refund was quick tho.
Not only is the app amazing but customer service is incredible as well. I have had some instances where I needed assistance. I.e Couldn't find a previous spot where I parked, needed to change the time of a reservation, couldn't find the garage, bar code not scanning at garage, etc. Each time I was able to get someone on the phone and they were more then helpful and accommodating. SpotHero, more then just perfect.
Amazing stress reliever. 5/5
By Plornt M
Used SH a few times and all good. Today was in NYC, reserved a cheap rate at an expensive lot. When picking up car later attendant couldn't verify my reservation (Even tho I showed it to him on phone). Called the SH NUMBER in the app. SH straightened it all out with attendant and stayed on phone with me to make sure I had my car ! Really an awesome service and app!!!! Now on my way to long term parking at airport. Booked an inexpensive reservation in s snap. Get the app!!!
Significant price increase 1/5
Prices have almost tripled in the past month in Chicago. The app in no longer useful when it becomes this expensive.
I got parking right away with a reservation! 5/5
By Brenda Enriquez
I was going to a concert and everywhere was packed so I downloaded the app and got parking at a parking garage four blocks away from the venue for $1!!!! You can't beat 12 hrs for $1!
When things go wrong they make it right 5/5
Using spot hero in NYC for a while but yesterday had a bad experience - my son was sent to another lot because the reserved lot was full. Attendant at new lot took the reservation. Went back the next day to get the car and they would not honor original reservation. Took us forever and an additional $50 to get our car back. Called spot hero - terrific customer service: listened, refunded our money quickly and apologized for the incident. You can't go wrong using this service.
Good app 5/5
Saves money and time
Time and money saved! 5/5
By Connoisseur SanFran
Saving me time and money! Thank you Spot Hero :)
The customer service is also very considerate and deals with customers as humans, not just users.
No feedback option 1/5
There is no way to put a feedback on parking services. Please put this option. The app is useless without that feature.
Customer Service Is On Point! 5/5
I've used this app the last 3 days in NYC, and it has been a great decision.
The first day went by without incident, showed the app reservation. And had my car back quickly.
The second day, I had an issue with the garage, and the customer service team was able to give me a direct number to the garage.
Today, I mistakenly parked in the wrong garage a few doors down (no addresses visible, and I forgot the name 😶). After a quick call to the customer service number again, I was able to get a credit to my account for use tomorrow when I return to the city again.
Definitely go with this app for your parking needs.
Big nope 1/5
Comical...the closest parking you could find was $8 at 3 am ...2 miles away, when street parking right out front is free?
Overbook parking 1/5
Great in theory but they grossly overbook parking lots leaving you looking for impossible parking during large events.
Easy and accurate 5/5
The app located a parking space - helped me with the purchase - directed via GPS - recognized by the attendant - Perfect
Money saverrrrr 5/5
By Fabs Jr
My business fraternity from the University of Michigan drove to Chicago to visit some companies downtown. We drove 8 cars total and if it wasn't for SpotHero we would've paid $600 in parking for all the cars. With SpotHero we only spent $15 per car saving us tons of money and time. Definitely recommend SpotHero for any occasion.
Our hotel in Chicago was charging $69 a night for parking. The valet recommended this site and I was able to park my car for $25 a night around the corner. Downside is that we didn't have in and out privileges, BUT, in a big city, we walk or uber -- no need for a car! This site saved us some $$ so we didn't feel as guilty making expensive memories with our family. So grateful for the valet and this site.
This app allows you to pay ahead, but not reserve 1/5
App allows you to pre pay for a parking garage, but the actual availability of the spot is not guaranteed. This cost me 30 mins of time searching around the garage before leaving to try to find last-minute street parking before an event I could not be late for. The parking garage attendant told me to contact Spot Hero for a refund. Overall, not worth the headache and offered me no more convenience than searching for a spot with no reservation.
Best parking app 5/5
I have used it many times and always had fantastic results. Not only do I get to have a place reserved and not have to drive around searching, but it's already paid for and hassle free. My toddler and I are actually on time with it!!
Boston Parking 5/5
Used this app for the first time last Saturday night and found a great deal on parking in a safe garage in the city near where I was going for dinner. The process worked just as described in the app for this particular garage. I will be using this app again!
Worked Great! -Philadelphia, PA 5/5
This app saved me money and stress!! I easily booked a spot for St. Patrick's Day in Philadelphia. I didn't have to worry about if I would find parking. I booked the spot overnight and when I went to leave the garage attendant validated my ticket, no problem! Everything worked as per the instructions. I was very relieved and happy that I used SpotHero and would definitely recommend it!
Must have parking AP 5/5
By Ted the camera man
Spot Hero is my "go to" parking AP
For parking in NYC.
I use it for both my work and personal use.
For work I have a commercial van and it is often difficult to find a garage that will take an oversized vehicle. Currently I still call to verify, but it seems to work pretty well.
The only complaint that I have about using this AP, is less a problem with the AP- and more of a problem with what some garages will attempt to qualify as as SUV.
My wife drives a Kia Sorento, a tiny cross over car about the same footprint as a Honda Civic or Toyota Corolla, yet a few places have decided to "call"it an SUV and then charge an additional $20 for an oversized vehicle- this is patently absurd and is clearly a way that these places are trying to squeeze more money out of you after you have made a Spot Hero purchase.
I keep track of these places and never go back- but if this sort of thing bothers you, it never hurts to check first.
Love this app! 5/5
I checked out quite a few apps that claim to do the same thing as SpotHero but found this to be the best one, bar none. Prices are great and the app is super easy to use.
The only way to park!!! 5/5
By Janny Bee
Spot hero is the best! Tell them where you are going to be and they will give you the choice of parking lots/garages and the price and distance. Pre-reserve your space and when you show up, you are ready to go. Plans change, no problem. Most lots allow you to cancel and SpotHero refunds you, no questions asked. So easy and every time we use it was save a bunch of money over where we would have parked!!!! This is really a no brainer. Get this app now, you have nothing to loose except hassle.
Works how it said it does 5/5
App works how just how it said it does. Used it a few times in Chicago. Did not have any problems. The way to access and pay for the garage differs and the app was able to give good instructions on how to use it.
Would like to see it access my calendar for the address and time for an event and suggest a parking spot for me ether through the app as "upcoming events", link in calendar app (Google or Apple), or link in map app (Google or Apple)
A must for any kind of parking in Chicago. Makes parking stress free and affordable. Thank you Spot Hero!
Very convenient and great rates 5/5
I use it in NYC three times a week and it's great. Tons of spots available. Very user friendly app....I love it.
Boston commuter 5/5
Great name for the app... Spot Hero!! I love this app and use it every day. I drive for Uber most mornings to pay for my parking. This is the most convenient and reliable parking app on the market. I've become a waking brochure for them! Everyone should be using this. I'm saving around $100 a month on parking!!
Extremely convenient and great customer service 5/5
The app is very easy to use, the coverage is extensive in Chicago and the discounts are often quite substantial. Recently I got a parking ticket due to the error of a valet parking service that I booked through them, and SpotHero responded immediately and offered to reimburse me. I highly recommend the app.
Excellent customer service 5/5
This app has saved me so much money going in and out of Chicago! I had one issue with passes loading and they responded immediately.
Fast & easy to use; great customer service 5/5
Keep up the good work
Customer Service = GREAT 5/5
This is a great app to find parking when you can't find it on the street. Like all apps, there can be bugs and customer service has always understood and resolved any issue I've encountered. Thanks!
Great app and easy to use 5/5
By Road the Road Again
I've used this app for over a year. Using the app is very easy and convenient.
Works Surprisingly Well 5/5
I've heard of apps like this before. And some have worked ok, but were a little spotty.
This app works amazingly well. Easy to use, finds affordable spots, and very convenient. And the idea of a guaranteed spot, where you use your phone to scan in and out, makes it really easy.
It's saved me $20 on an overnight spot in downtown LA. I paid $12. Normally you'd pay $30-40.
Good Parking App 4/5
Reserving parking used to be opaque as all lots had different owners and rates. SpotHero does a good job in aggregating most lots and has good biometric apple pay integration and instructions on how to get into - and out of a lot. An improvement they can make is to make the QVC code be at the top of the phone when you press on the icon so it can fit in scanners where you have to put the phone in face up to be read. Other than that, keep improving it.
Looked up parking rates in downtown Milwaukee and price was $10 as a guest on SpotHero. When I created an account and looked up the same day, time and location the rate was $15. I logged out, went back as a guest and the rate was $10 again. Unless I'm missing something, I'd advise only using this service as a guest!