Good app 5/5
Saves money and time
Time and money saved! 5/5
By Connoisseur SanFran
Saving me time and money! Thank you Spot Hero :)
The customer service is also very considerate and deals with customers as humans, not just users.
No feedback option 1/5
There is no way to put a feedback on parking services. Please put this option. The app is useless without that feature.
Customer Service Is On Point! 5/5
I've used this app the last 3 days in NYC, and it has been a great decision.
The first day went by without incident, showed the app reservation. And had my car back quickly.
The second day, I had an issue with the garage, and the customer service team was able to give me a direct number to the garage.
Today, I mistakenly parked in the wrong garage a few doors down (no addresses visible, and I forgot the name 😶). After a quick call to the customer service number again, I was able to get a credit to my account for use tomorrow when I return to the city again.
Definitely go with this app for your parking needs.
Big nope 1/5
Comical...the closest parking you could find was $8 at 3 am ...2 miles away, when street parking right out front is free?
Overbook parking 1/5
Great in theory but they grossly overbook parking lots leaving you looking for impossible parking during large events.
Easy and accurate 5/5
The app located a parking space - helped me with the purchase - directed via GPS - recognized by the attendant - Perfect
Money saverrrrr 5/5
By Fabs Jr
My business fraternity from the University of Michigan drove to Chicago to visit some companies downtown. We drove 8 cars total and if it wasn't for SpotHero we would've paid $600 in parking for all the cars. With SpotHero we only spent $15 per car saving us tons of money and time. Definitely recommend SpotHero for any occasion.
Our hotel in Chicago was charging $69 a night for parking. The valet recommended this site and I was able to park my car for $25 a night around the corner. Downside is that we didn't have in and out privileges, BUT, in a big city, we walk or uber -- no need for a car! This site saved us some $$ so we didn't feel as guilty making expensive memories with our family. So grateful for the valet and this site.
This app allows you to pay ahead, but not reserve 1/5
App allows you to pre pay for a parking garage, but the actual availability of the spot is not guaranteed. This cost me 30 mins of time searching around the garage before leaving to try to find last-minute street parking before an event I could not be late for. The parking garage attendant told me to contact Spot Hero for a refund. Overall, not worth the headache and offered me no more convenience than searching for a spot with no reservation.
Best parking app 5/5
I have used it many times and always had fantastic results. Not only do I get to have a place reserved and not have to drive around searching, but it's already paid for and hassle free. My toddler and I are actually on time with it!!
Boston Parking 5/5
Used this app for the first time last Saturday night and found a great deal on parking in a safe garage in the city near where I was going for dinner. The process worked just as described in the app for this particular garage. I will be using this app again!
Worked Great! -Philadelphia, PA 5/5
This app saved me money and stress!! I easily booked a spot for St. Patrick's Day in Philadelphia. I didn't have to worry about if I would find parking. I booked the spot overnight and when I went to leave the garage attendant validated my ticket, no problem! Everything worked as per the instructions. I was very relieved and happy that I used SpotHero and would definitely recommend it!
Must have parking AP 5/5
By Ted the camera man
Spot Hero is my "go to" parking AP
For parking in NYC.
I use it for both my work and personal use.
For work I have a commercial van and it is often difficult to find a garage that will take an oversized vehicle. Currently I still call to verify, but it seems to work pretty well.
The only complaint that I have about using this AP, is less a problem with the AP- and more of a problem with what some garages will attempt to qualify as as SUV.
My wife drives a Kia Sorento, a tiny cross over car about the same footprint as a Honda Civic or Toyota Corolla, yet a few places have decided to "call"it an SUV and then charge an additional $20 for an oversized vehicle- this is patently absurd and is clearly a way that these places are trying to squeeze more money out of you after you have made a Spot Hero purchase.
I keep track of these places and never go back- but if this sort of thing bothers you, it never hurts to check first.
Love this app! 5/5
I checked out quite a few apps that claim to do the same thing as SpotHero but found this to be the best one, bar none. Prices are great and the app is super easy to use.
The only way to park!!! 5/5
By Janny Bee
Spot hero is the best! Tell them where you are going to be and they will give you the choice of parking lots/garages and the price and distance. Pre-reserve your space and when you show up, you are ready to go. Plans change, no problem. Most lots allow you to cancel and SpotHero refunds you, no questions asked. So easy and every time we use it was save a bunch of money over where we would have parked!!!! This is really a no brainer. Get this app now, you have nothing to loose except hassle.
Works how it said it does 5/5
App works how just how it said it does. Used it a few times in Chicago. Did not have any problems. The way to access and pay for the garage differs and the app was able to give good instructions on how to use it.
Would like to see it access my calendar for the address and time for an event and suggest a parking spot for me ether through the app as "upcoming events", link in calendar app (Google or Apple), or link in map app (Google or Apple)
Chicago parking made simple! 5/5
Always check this app before venturing downtown.
A must for any kind of parking in Chicago. Makes parking stress free and affordable. Thank you Spot Hero!
Very convenient and great rates 5/5
I use it in NYC three times a week and it's great. Tons of spots available. Very user friendly app....I love it.
Boston commuter 5/5
Great name for the app... Spot Hero!! I love this app and use it every day. I drive for Uber most mornings to pay for my parking. This is the most convenient and reliable parking app on the market. I've become a waking brochure for them! Everyone should be using this. I'm saving around $100 a month on parking!!
Extremely convenient and great customer service 5/5
The app is very easy to use, the coverage is extensive in Chicago and the discounts are often quite substantial. Recently I got a parking ticket due to the error of a valet parking service that I booked through them, and SpotHero responded immediately and offered to reimburse me. I highly recommend the app.
Excellent customer service 5/5
This app has saved me so much money going in and out of Chicago! I had one issue with passes loading and they responded immediately.
Fast & easy to use; great customer service 5/5
Keep up the good work
Customer Service = GREAT 5/5
This is a great app to find parking when you can't find it on the street. Like all apps, there can be bugs and customer service has always understood and resolved any issue I've encountered. Thanks!
Great app and easy to use 5/5
By Road the Road Again
I've used this app for over a year. Using the app is very easy and convenient.
Works Surprisingly Well 5/5
I've heard of apps like this before. And some have worked ok, but were a little spotty.
This app works amazingly well. Easy to use, finds affordable spots, and very convenient. And the idea of a guaranteed spot, where you use your phone to scan in and out, makes it really easy.
It's saved me $20 on an overnight spot in downtown LA. I paid $12. Normally you'd pay $30-40.
Good Parking App 4/5
Reserving parking used to be opaque as all lots had different owners and rates. SpotHero does a good job in aggregating most lots and has good biometric apple pay integration and instructions on how to get into - and out of a lot. An improvement they can make is to make the QVC code be at the top of the phone when you press on the icon so it can fit in scanners where you have to put the phone in face up to be read. Other than that, keep improving it.
Looked up parking rates in downtown Milwaukee and price was $10 as a guest on SpotHero. When I created an account and looked up the same day, time and location the rate was $15. I logged out, went back as a guest and the rate was $10 again. Unless I'm missing something, I'd advise only using this service as a guest!
It's super easy to use and it's cheap!!!
Awesome App! Awesome Customer a Service! 5/5
By Damian Flyte
I went to New York City for my first time and used this app because it was super easy to reserve a spot in a parking garage. When I got to the garage in the city the porter said they were full and I couldn't park there. I explained I used this app to reserve a spot and he said he didn't care come back in a hour. I found a different parking garage on my own but then called this apps customer service to get a refund. The lady on the phone was super nice said that this garage was in violation of their agreement and gave me a refund and was super apoplectic that this happened because it shouldn't have and gave me a little credit for my inconvenience! This app is amazing, this company is amazing!
Excellent App 5/5
I have used this app over a dozen times and it has found me the best and cheapest spots in and around the city...
Best app ever! 5/5
I used to hate driving in Chicago because parking is a nightmare. That all changed when I found SpotHero! Rates are great and it's easy to book.
Quick and easy 5/5
By Crazy eddie 2012
I was little suspicious at first but yes!! Rates were good and app was easy to use.
Have to Keep a look out for oversized car charges but I guess it's up to the attendant
Cool app 4/5
By Nathan K2009
Good number of lots in my city participate, cheaper than posted rates. Wish it worked with Apple wallet/passes but still worth a try 👍🏼
Easy Peazy 5/5
Spot Hero is convenient and easy to use. I've never had a problem with it, and the money you can save for just using it is great.
Treasure app for the city 5/5
Love the app's functionalities and the occasional coupon! A must have for city life!
Easy to Use! 5/5
I use this app on a regular basis in conjunction with my part time programs. The app makes it easy to find parking areas close to my clients', usually an easy in and out of the lots and at low cost. In comparison to what I could get charged to what I pay through SpotHero, I've saved up to 50% sometimes. The best I've seen for parking, easy and convenient. The support staff responds quickly and addresses concerns and handles them efficiently with a satisfactory return.
Very Happy NYC User! 5/5
This review for the use of spothero in NYC: This app is so easy to use- and will absolutely save you money.
A must for NYC parking 5/5
I can't say enough about this app. Great tool to have while looking for parking in NYC. This will become one of my new favorites.
App timing issue reveals awesome customer service 5/5
I was in a hurry to get to an appointment. the spot my wife had booked 8 minutes before from the passenger seat was sold before they received they received my preorder.
Renaittia? identified the nearest lot, got me a spot. It was so close I actually had to rudely hang up to safely navigate the parking lot. I had to pull over in an emergency spot to wait for my updated ticket. Thanks for accepting my curtness and solving my problem faster than pulling accross a busy loop block. She also said they would honor my original price and handle the difference. My two hours are actually cheaper than finding a meter!!
Great App 5/5
This app is easy to use and constantly saves me money on downtown parking rates. Love it!
Complicated to Trust 1/5
The app doesn't tell you what to do so you make sure to use the credit you bought. My first purchase told me to talk to an attendant. I arrived and there was no attendant. There was a machine asking me to take a ticket for a crazy expensive hourly rate for a hotel parking lot. Does pulling a ticket commit me to paying the expensive price? Who do I tell that I have pre-paid? Do I just walk into the lobby of the hotel and try to find someone - would they believe this app or tell me they never heard ot it? At the end of the day, the garage can prove I pulled a ticket committing to pay a crazy hourly rate, and all I have to dispute it is a dumb app.
I decided it was a lesson learned to never use this again, and went to a more reasonably priced garage, ignoring my spothero purchase.
Must have app for city parking 5/5
Great app, works as described. I used this app to park my car in Boston 3 times, works flawlessly every time, in and out, no problems. I have saved at least $40. I also was able to change scheduled parking time frame last min. So easy, this is must have app if you visit big cities.
I've saved 100's of $ over the years with spothero. The spothero app locks in the price and lets you easily extend your time sometimes at no extra charge. I'd rather pay spothero than get a parking ticket.
The app is intuitive and gives me a big choice of places to park and it stores favorites so it's easy to make a reservation.
Money & Time Saver! 5/5
By Kiki & the Kink
This review will be short & sweet-app is easy to use, always saves me money & takes the headache (and the hurt) out of parking downtown. Gives tons of options & great customer service if there's ever an issue or you need assistance finding the lot (though directions are provided).
By Lil Debra,
Thumbs up!!!- very convenient
I recommend to go with SpotHero
Amazing app 5/5
I used this app in downtown Chicago and it was great! Cheap parking close to everything I wanted to do. I would highly recommend this app to everyone.
Great service 5/5
I didn't believe at first these parking spots were at these great prices . I called customer service and was pleased. They explained everything to me. I went to the garage everything went great. I was close to where I was going. Will use the app again.