Use this all the time! 5/5
This app is fantastic. Super easy to use, outstanding customer support. I couldn't make it to a spot I booked so I emailed them hoping maybe, super last minute, that they might refund or credit me. I sent them the ask and my info in one email and without any other correspondence they refunded me. No questions asked. Couldn't ask for a better UI or customer support experience. Thank you.
Great customer support! 5/5
Great customer support!
Not working 1/5
It was giving the cool discounts a month ago, but now it is the same price as in the garage....
Do not use, charged twice! 1/5
After paying for parking via this app, upon arrival to pick up my vehicle at the parking garage my "reservation" was not found in the system and I was forced to pay garage price for the 24 hours I had been there (over double what I had ALREADY PAID on the app). The garage employee said this has been a big issue with the app and happens often. I did not get a refund from SpotHero and after speaking on the phone with an employee I've had all further email correspondence ignored.
garage availability not updated 3/5
I actually like this app. it works most of the time, but I've had garages that have attendants refuse the confirmation and I purchased a garage spot in the Boston Financial District on a Saturday and the garage was closed. It's been a couple of days and I haven't heard from SpotHero support, so we'll see if they refund the spot I purchased and couldn't use. Should've known better, only nice restaurants are open on weekends in the Financial District, most businesses are closed
Great tool 5/5
I love SpotHero. It's convenient and perfect for those of us who are planners. I would recommend.
Great app great service 5/5
That's it. You can't do better.
Intuitive and simple 5/5
By Trof Yen
Parking is less painful with Spothero and the app is like Beyonce...flawless!
By Lori Berkowitz
My all time favorite app! Best prices and customer service- don't know how I got along without it!
Big City Parking Made Easy!! 5/5
I traveled to Chicago for the first time and stumbled upon this app. It made my experience in an unfamiliar city so much easier! I love the ability to reserve a spot and pay ahead, and I appreciate that I can adjust the reservation easily. I called customer service for help with one lot, and the woman I talked to was so helpful. Thanks for truly being the parking hero of my trip!
Love it!! Saves time and $$ 5/5
By Criminal defense lawyer
Convenient, easy to use and invariably saves time and money. What more do you want from a parking app?!
Nothing but problems in ATX 1/5
First experience was monthly in Austin, Texas.
The operator did not have the contracted space available the full month having booked directly with NBC. SpotHero was remorseful, and issued a site credit ($25.00 of $180.00 paid to SpotHero).
This week both daily parking spots did not recognize SpotHero confirmed booking. First booking was direct pay to operator to get out. Second booking issued citation. Address and operator do not match with picture on Sporhero.
The customer service guys give all standard "Were so very sorry....", however, whoever runs this site and app seems disconnected from the real world. Think airline ticket consolidators.
Doesn't rate any stars, but had to give one to post this.
Best way to Find parking in Chicago hands down! 5/5
By Mark L SH
Really easy to use. Pre pay and purchase parking in Chicago, SF, NYC and DC! I love this!
Amazing App ✌️ 5/5
By Suhas m
The app is too useful in moat busiest cities like New York or Chicago downtown. You can easily save a lot of money. I don't know why people have given such less rating but it's the best app ever. Sometimes the update of parking information takes little time in garage to update but you can talk to the guy and tell them to check the parking booking details after a while.
Buyer Beware 1/5
We pulled in 5 minutes early for our time and when we went to leave the nickel and dimed us for additional funds. Be careful.
Be careful, the parking lots usually over book 2/5
Twice I have booked through this service and both times the lot was full when I arrived. I'll give more stars once spots are actually reserved.
I heard an ad on the radio and thought I would try this parking app. I had an important appointment in Boston and found a place that was about seven blocks away. I knew of the lot and it was difficult to get into but I knew exactly where it was and I knew I could maneuver my way into it. When I got to the crowded north end of Boston I did get into the lot to find that it was full!!! As I sat on the perimeter of the lot the attendant came out and said "there are no more spots. You have to go down to the lot down the street." I was listening to his heavy accent as he told me to go down to Commercial Street. When I got to the lot that he described to me they said "no you can't park here. This is monthly parking." What a scam! I've asked for my money back but no response from spot hero yet. Stay away!
Great for parking in Chicago! 5/5
I mainly use this to find the overnight parking in Chicago. I've gotten great deals downtown. Love it!
Worst app EVER! 1/5
Just got ripped off in Denver! Additional $40 to leave the parking garage when it was supposed to be $6.
Defaults to last lic plate - risk of getting towed 1/5
When you have multiple cars listed with SpotHero the app defaults to the last license plate you used and allows the reservation to be made without confirming if it's the correct license plate. The app should require the selection of the license plate to be used. I had one of my cars towed and it cost me over $200 in Chicago.
The update is not that great 2/5
By Sofie bedy
The previous version is so much better in terms of interface. I was trying to use the updated version on a fly. Things are too crammed and too much unwanted information displaying. I am just getting a parking spot not buying a diamond.
Great App! 5/5
I used this app for a concert out of town where parking is usually expensive and difficult. I was able to find $4 parking within 4 blocks of the venue. Easy to use and called the "help" button upon exit, gave reservation number and exited as promise. Will use again and suggest to my friends!
Awesome app 5/5
By christinalyn W.
I love SpotHero. It's the best app out there to help you find parking. So easy to use even my parents use it. I recommend it to all my friends. Anytime I head into the city I use SpotHero. It saves me time and money. Great for concerts and when I commute to work.
Great idea but... 1/5
By Rylee Aubree
Didn't work got stuck in garage so did person in front of me at Presidential Towers who also used this app...Called customer support they were closed no answering only 11:45 pm garage attendee wasn't around would have been half hour wait. Used park whizz at same garage next week was completely a breeze no issues.
Download this app right now!! 5/5
By David K. Spothero Fan
SpotHero is my favorite app. Shows me where to park, usually gets me a great deal, and provides amazing customer support. Download SpotHero before you park your car in the city! The latest version is so much better :)
Maybe you folks should have a functional app before you decide to start paying for advertising spots. Huh?
Best customer support 5/5
They are extremely polite and nice ppl & solve your issues in no time. Twice I have had the pleasure of dealing with their support and both times they refunded the amount within no time.
Incredible customer service wonderful app can't say enough good things about it!!!!! 5/5
Are usually don't write reviews because I simply just don't have the time but I had to take the time out to write one for this app because this app is incredible their customer service matches the convenience of the app which is completely makes my day a breeze it takes so much stress out of my day not having to worry about finding change paying the meter paying the parking guy it's automatically just booked a spot for me and it remembers where I've been and it's just fabulous their customer service on top of that
Went to the Aragon Ballroom for concert. Reserved spot, get to the lot no attendant on duty. Worried since we're using app and don't have any way to show we've paid for parking if tow trucks come in. See signs at other lots for $5 less than what I've paid for thru this app. Those other lots didn't even show up on this app. Closet other was 6 blocks away on the app.
Nothing but ERRORS 1/5
By Ricky Parsons
Called in because my card consistently gets declined even though there is money on it. Woman was extremely rude like I was trying to screw them over by using their app!
Considering I was paying their full listed price, not sure what she thought I was gonna get away with.
After she was ignorant from the start, I told her that there was no way in hell I would be making a reservation with them and that I just wanted to call in and make them aware they are losing customers from all of the glitches. She then told me that she'd disconnect if I swore at her again so I clarified that hell is not deemed a curse word and asked for her manager. She refused to give me a manager and then laughed at me for asking.
So I told her what I thought of her and hung up.
WILL NEVER USE OR RECOMMEND AGAIN. PARKWHIZ IS BETTER.
Great app but needs work 4/5
I started using Spot Hero because I was looking for a parking app that I can use for DC
I'm graduating and needed to reserve a couple of spaces for family. Spot Hero doesn't let you reserve extra spots in the same transaction, so I had t do it individually.
I also am going to Pride this weekend and I reserved a space but I changed my mind and would like to make the reservation for earlier, but once I get to the final page, the button does nothing. Absolutely nothing.
Didn't work 1/5
Was very excited for this app. Setting up reservation was easy and convenient. Happy it gave us an address to put in our GPS but it ultimately wouldn't scan once we were at the parking lot. Held it under the red scanner and tried many different angles for as long as we could before ultimately having to get a ticket due to cars behind us. Love the idea, wish it would have worked.
Don't bother 1/5
This app is hit or miss. I've had to call countless times for help. The reps there don't even have a way of contacting the parking attendants. This app is ridiculous and a waste time.
Chicago weekend 5/5
By XU Guy
I used this in Chicago a few weeks ago. The hotel I was staying at wanted $70.00 per night for parking. I found a spot in a garage across the street from the hotel for $70.00 for the weekend. No problem getting in or out using the phone app. Awesome app!
Do not use this app! 1/5
I had to pay double for parking. The garage required a bar code and Spot Hero's receipt only has a QR code. The attendant wrote paid on the receipt and let me in but when I left at the end of the day the attendant was gone so the only way to get out was to pay again. When I contacted Spot Hero about the problem they offered to reimburse me for the extra charge if I emailed the receipt. I did so 4 weeks ago and still nothing. I can't even give a one star rating for a service that just takes your money and leaves you trapped.
It's not bad when the spot is available. 1/5
Many times the lot will be full and you'll end up paying more.
Thank you 5/5
By go Nats !
My name is Lou and I have two tickets the the Washington Nationals game tomorrow at 4:05 PM May 25. I was concerned about the weather so I used Spot Hero (and the 15% Memorial Day discount) to find a close by parking space. Two hours ago I start getting alerts from Spot Hero that the game was changed to 12:05 due to anticipated storms. Not for the Nationals who sold me the tickets. There has been nothing on the news. When i searches the web I saw the revised time was accurate. If Spot Hero hadn't alerted me I wouldn't have known.
And Spot Hero automatically changed the times for the parking reservation.
Why can't the rest of my world work this way?
First time didn't work 1/5
Attempted to use app yesterday for cubs game parking. The scanner at the parking garage wouldn't accept the bar code had to use credit card to get out of the lot. Nothing like paying 2 times ouch !!!
Traveling Across Country 5/5
We have been using this in all the major cities on our 7-week cross country trip. Every location so far has been valet and close to the location, which is nice with an infant. The staff at the San Antonio Hyatt were not trained yet, so they wanted us to pay again; however, everything was solved with the manager. My only complaint would be better education for the providers that Spot Hero works with.
I have been using this app for a while and it worked fine. Then last week it went down hill. I found a place and tried to book it. Got an error. Found another place, tried to book it, and got an error. Tried again and again and got the same errors. Finally I called customer support. They tried and got the same errors, so they said park were you want and we will refund you. They said I should expect an email giving me instructions for the refund. It never came. I emailed customer support and they said they don't do that. Money was not the problem here, but you should follow through on what you promise. Emailed back and forth with customer support for a few days and it was a horrible experience. I will not use the app again.
SpotHero rocks 5/5
Cut my parking tab dramatically...and I'm guaranteed a spot!
Great ! 5/5
By Leela krishna battu
Cheap rates ! Excellent App!
Love it 5/5
Have never had an issue with the app or company. Customer service is prompt and friendly. Seriously love everything about SpotHero
App just simply doesn't work , gives error code when booking every time no matter what
Super nice customer service. Fast reservation. Reasonal fare. 5/5
It's good. Seriously good.
Didn't work 2/5
The process of finding the right garage for the right price, payment, etc was super easy and pain-free. Although, once I got to the garage, the QR code provided didn't work (even after adjusting the brightness on my phone and such)--the machine just kept showing an error message. Since a line of cars started to form behind me, I ended up just grabbing a ticket. Fast forward to the end of the night: got to the gate just a few minutes before my reservation ended, and still, my code didn't work. Once the clock struck 12, I knew it was too late so I ended up sliding my credit card to leave. Reached out to customer service and they were super nice and responsive, but said they can't provide a refund because the charge on my credit card occurred after my reservation expired. I explained I was at the gate before my reservation expired, but because I was trying to scan the QR code for so long, I only ended up paying after my reservation ended. Why would I pay for it beforehand? Didn't matter to them, but hey, they gave me a $10 credit that I probably won't use. Funny thing is, I paid $12 for the parking garage. How much for spot hero? $20. Save your money.
Peace of mind 5/5
Driving into NYC for show, performance, dinner or whatever, is usually an event on some kind of time schedule. These events are made much more enjoyable knowing I already have a parking spot paid for and waiting for me. I appreciate the pictures of the garage entrances that are provided as additional info to alleviate the stress of often driving to a new location. The prices are great and it's an added bonus that once the reservation is made you can change the times. Both times I did that, the price didn't change which was great. Most evening reservations I make (say, to start at 7pm), usually give me until 7am the next day. This app has definitely improved my quality of life regarding parking in NYC and Jersey City NJ.
Great App and Great Deal 5/5
By Traveling Family Man
I travel a bit for work, but never used the app. Decided to do that for a family vacation is San Fransisco knowing how parking could be a challenge. Wow!! What a great experience. It takes a minute to set up since I have an google and Facebook ID already plus Apple Pay is set up. It is easy to use. The best thing, it saved us so much money in this trip. Example: parking near Pier 33 for the Alcatraz tour, less than a block away, would normally cost $30 on the weekend was only $19.99. That's after I extended the time which is again very easy to do. Parking near fisherman's wharf, normally would have cost us $42 for about 4 hours, turned out only to be $8. I'm going to start using it for work to now. Thanks, SpotHero!! You are my hero!
Best parking app with even better customer support 5/5
3 things I like about this app: great UI, great rates, ability to save favorite address. But the best hidden feature is their very responsive customer service department. Katherine Bickel handled my issue and I got a refund almost immediately. One suggestion for future updates. It would be great if you could save all the parameters for search as favorite, not just the address. If you need to reserve a spot daily, then it would speed up the booking as time in, time out and garage would come from favorite.
Perfect experience 5/5
Best parking app I've ever used, quick to set up, easy to find a good garage, and for CHEAP money compared to that garage's posted rate!! This app changes the game on going into Boston.