Don’t use it 1/5
By tired of overcharges
Ripoff- charges extra 1/5
I used the app and they charged me more than twice the rate of the lot's regular rate!
Making life easier for sure. And customer service (should you need them) .... some of the best of any service I’ve ever used!!
Inconvenient and stressful! 1/5
By K Mahoney
I frequently use Spot Hero to find deals and have had an overall positive experience. Today I used the app to reserve a spot from 9:30-5:00 - I commute over an hour to the city so it’s always TBD on my exact ETA. I arrived at the garage for my reservation and entered at 9:25. Given Chicago traffic I didn’t want to risk doing a lap around the block and being late. I ended up extending my reservation for an extra $2 till 5:30. When I went to exit, the garage requested I pay $5 for entering early. I called Spot hero and they were unable to revise my reservation which is inconvenient. I also learned the increments of time for reservations are 30 mins, which doesn’t allow for a ton of wiggle room. Spot hero asked me to submit my receipt for the additional payment for review and possible reimbursement. The garage receipt printer didn’t work, so I was left with no receipt. What was suppose to be a stress free situation ended up ruining my evening. Spot Hero should figure out a way to accommodate customers and not punish us for arriving 5 minutes early!!! Unreal. Considering using park whiz moving forward.
Game changer 5/5
By Dating in CA
I should be on their Marketing team for the amount of people I rave about this to. No more circling for parking, overpaying for parking or dealing with shared Lyft line. With good deals on parking I’m back to the comfort of my own car and am saving money. Thank you!
First two times were excellent. 5/5
By Jay leonhart
The two times I have used SpotHero this week have successful and almost easy. Their help/ contact phone service worked beautifully. I’m using them again today.
Saved money Parking 5/5
Easy app to use and saves me $10 or more each time I go downtown Chicago. 2nd year using and very happy.
Love this app 5/5
One of the best apps. The customer service is always very friendly, helpful and fast picking up and correcting my mistakes!
Poor poor service 1/5
Paid for a spot on New Orleans, first of all it was expensive, which was acceptable, but I chose the spot specifically to come and go as I needed. After getting there I was notified by the spot that if I move my vehicle it would be towed. I called to spot hero, and after 30 minutes of spinning their wheels, nothing was done. Didn’t offer me a new spot, refund or anything. Rest assured I never use again and I would highly recommend you use a different service. They might want to look up the definition of customer service!!!
Don’t bother in NYC 1/5
Unscrupulous parking lots/attendants don’t want to honor the paid reservation when you get there. Doesn’t matter how long you’ve had the reservation. Today was the third time in as many weeks that I’ve had this problem (today I used SpotHero, but the two other times it was Parkwhiz). Parkwhiz & SpotHero support were not able to help resolve the situation because they are just an intermediary.
Love it! 5/5
So easy to use and even easier to use for both personal and business
Over sells 1/5
By needs a spot
Both times that I reserved, This app oversold ... I checked after I was refused entry due to being sold out and the same parking lot showed availability. Deceiving
Park Wiz have better rates sorry. 1/5
By JP Ecuador
I was disappointed that I didn’t even get a 10 dollar discount with Spot Hero and I have been booking since 11/20/17 with spot hero. I booked the first time today with Park Wiz and paid only 8 dollars at the 111 W Wacker drive garage, and by word of mouth. I was promotion spot hero and stopped when 3 people recommend park Wiz instead . Sorry . JVR
Cold weather makes the train commute unbearable 5/5
Decided I am too delicate a soul for a train commute on a day where 0 degrees was the high. Dreading the potential rush hour and parking fees associated with driving downtown Chicago, not willing to lose fingers to frostbite, I turned to SpotHero and am so pleased.
The scanning process once I got to the garage was a little confusing - kept trying to scan my phone and it was activating ApplePay. Took my ticket as normal and was instructed, insert the ticket upon departure and then scan the code to redeem. Somehow I even saved $2! Now that I understand how easy it is, was a little bummed not to have my car right outside of work today.
I’ll certainly be more open to driving in over the train on longer days or when having my car after work would be handy. See myself checking SpotHero a lot in the future.
Don’t bother/told 2 different things 1/5
Everything looked great. Reserved my spot days in advance. Got to my spot, however, and this company overbooked the lot. Not only for me — there was a company that had rented spots for its buses. They were overbooked also. So, I found another spot (right next door at half the price!), called Spot Hero and told them what happened. They were not surprised at all that the lot was overbooked. The lady I spoke to assured me they would refund my money, and cover the new spot for the inconvenience. Well, this is not the case. When I went to set up the refund, I was told something different. It’s possible that this is a rare occurrence, but I’m never using them again.
I purchased a parking spot in downtown Chicago for New Year’s Eve. Upon arriving at the garage I was told that they were full, I couldn’t park there, and I should take up with Spot Hero.
I emailed them twice saying that I expected a full refund, never hearing from them. Deleting the app, and never using them again!! Beware!!!!
This app is useless... 1/5
This only works for the most expensive parking in the city, and actually costs more than if you just drive to the spot. It’s not worth it, and not at all helpful.
1st experience bad & good 3/5
Reserved a spot. Got to the location, lot was full and the attendant had no clue about the app or reservations. Contacted customer support about a refund via email. Took a couple of days but much to there credit they did get back to me and working on the refund. Not sure if I am confident to reserve again, especially in downtown Philly but as far as finding locations when downtown, I will use as a reference. Also a plus that customer support did get back to me which I was not expecting which made me move my rating up from a lower rating.
Paid in advance instructions said just use license plate number didn’t need receipt yet when I got to lot very unprofessional not related to this app told me unless I produced a paper receipt even though I had receipt on phone he would boot my car and it would be 90$ and if I want to appeal an additional 30$ My money was refunded but that person would not had been there and the reason he was to get paid to take a boot off a car that also used this site and had proof on their phone that would not be accepted by the boot company
No PayPal, can’t turn off notifications 2/5
By Flaked model
The pros: seems to find more options than ParkWhiz
Cons: can’t turn off the notification on my lock screen, can’t use PayPal, have to trust them with my card info. Using a promo code/referral code was way more difficult than it needs to be, in fact, I don’t even think it worked... overall, not a good experience, I’ll stick with ParkWhiz for most parking.
You’ll Can Get Towed with an Active Reservation 1/5
Yesterday, my wife and I parked our car using Spot Hero and came back to find that it was towed. After looking into all the details, I confirmed that our car was towed while we had an active Spot Hero reservation.
Clearly, this is unacceptable. This app is promising to offer parking when you pay for it through the app. If their customer support team is able to make this right then I will update this review. Until then, I warn you – do not use this app if you want to park reliably and avoid getting towed.
No refunds 1/5
First time using the app I booked a spot in a lot having an address which, in both Waze and google maps, doesn’t correspond to the street number marked on the building. I parked elsewhere and requested a refund later, which was rejected unless I sent a receipt for the other lot I used, why would I have saved that? This is convenience?
Annoying popupa 3/5
By Олег Л.
Jesus, stop with these annoying pop-ups offering one of the choices while I try to navigate through map. Literally the only reason I chose ParkWhiz over this app.
Wrong Rates 2/5
SpotHero said $11. Paid $27. Ridiculous!
Absolutely horrendous customer service 1/5
While on a call to correct a parking error I asked to speak to a supervisor. The representative decided that I, in fact, did not need to speak to a supervisor and told me instead there was nothin that could be done, so he was going to hang up. I then asked to speak to a supervisor to discuss his condescending attitude in which case he told me "Merry Christmas and goodbye" and actually hung up on me!!! What kind of a company allows their employees to speak to customers this way?? I’m appalled.
A life saver 5/5
Big fan! Have turned dozens of friends onto it
Your Spot is NOT Guaranteed 2/5
I set up a reservation in San Francisco this morning. When I got to the garage the attendant told me that it was full and just because I had a confirmed reservation with spot hero and the reservation was paid for, it is not guaranteed on the garage keepers end. I would have to get my money back from spot hero and find another place to park. Luckily he was in a good mood and let me park there anyway but just an FYI that this may not be the best option in a busy place like San Francisco!!
It was great!!! Arrived at my destination in good time. Thanks for the detailed information.
So easy! And great savings! 5/5
Used this to go to the Verizon C ahem Capitol One Arena several times. Not only saved more than 2/3rds below parking at the arena, but found a fast in, fast out place just two blocks away. Spot Hero provides pictures of and directions to the garage. Could hardly be simpler.
Waste of time and MONEY!!! 1/5
Used this app to book a spot at 1500Arch Street in Philadelphia. Turns out the address listed as 1500 doesn’t really exist on any gps, so couldn’t find the garage. Had to park at another garage, lost the money I wasted on this ridiculous app, had to pay the other garage parking fee, and all the garages in the area had ample space and availability. Deleting this app now, total rip off in my opinion.
Awesome Customer Service 5/5
Every single time I’ve needed to tend to something with spothero, their reps have been so pleasant, no questions asked, completely helpful. Refunds happen quickly, cancellations are never a problem. The app itself is a snap to use. A MUST HAVE for anyone who ever needs a place to park their car. 😊
Great application- simple and effective 5/5
First time using it today. Let bed the automatic payment and seeing all my options. Just booked my next space for next weekend Celtics game!
What a disappointment. Non-functional app 1/5
By Berrin H
Heard the commercials here in SF and decided to try it out. Downloading app and getting to the point of actually finding a spot took a considerable amount of time. Every spot I tried to book returns the same error “spot already taken, please refresh”. I refresh and it shows all the same spots. Selected every one and none work. What a waste of time.
Hero, yes! 5/5
By Rocking again
This is easy and I’ve saved $! Parking downtown SF is expensive and difficult to find anything reasonable even with early bird specials. Spot hero finds me good deals for later time slots and I can see instantly a lot of options.
Love This App 5/5
I love going to the city. Looking for a place to park was always highly stressful, but now it’s freaking easy and much less expensive!
Service didn’t work 1/5
Your service didn’t work for me even though I’d paid. The scanner at the garage wouldn’t let me out. Had to argue with a parking attendant to exit. Won’t be using the service again.
First time using SpotHero. Went very well. Spot was hard to find but directions provided were excellent. Very convenient and easy to use. Thanks spot-hero
Nothing but AMAZING 5/5
Easy to use, convenient, a huge money saver. I simply couldn’t live without this app now!!!
No guarantee even paid 1/5
Today was the first time we used SpotHero listed on San Francisco Opera Web promotion. We reserved parking for the showing of Opera at 7:30pm. After fighting the traffic, we arrived at the garage at 7pm, the attendant told us the garage is full and will not honor the paid reservation. I called up Spot Hero and asked the person to talk to the Garage operator, but was told that he can not do anything about it and the only thing he can do is refund and try to find another parking. We were quite upset as the person from Spot Hero sounded as if it happens all the time (so what is the point of the App?!) and hinted that with out him, good luck for us to find parking. We were late to Opera and had to stand in the corridor until intermission. The event ruined our family Opera night and wasted our tickets that cost 90+$ per person (family of 5).
My best find for parking 5/5
I’ve been using the app for booking my parking spot for a long time. They made lots of improvement for the app and the customer service is absolutely fantastic!!!! I never had any problems with the parking spots and if you have any just drop customer service an email and you are good.
GREATEST APP, SERIOUSLY! 5/5
Spot Hero is THE GREATEST APP EVER!!! We've saved so much money on parking downtown Chicago, it's shocking you the people we ask who are paying full price! This also helps to get us right near our desired location SAFELY, because it's all done ahead of time! Thank you, thank you for such a great service.... Seems EVERY PARKING GARAGE IN CHICAGO IS LINKED TO SPOT HERO!
SpotHero is a HUGE money saver. I was able to park in downtown SF for 12 hours at an astoundingly low rate thanks to SpotHero. I love it!!
A must have parking app 5/5
This is a must have app and saves a ton of money each time I park using this app. Parking that would cost $30 an hour only costs $20 for 6 hours which is unbelievable. Using the app is super easy and I had no troubles till now with parking garages.
Above and Beyond 5/5
Young man went above and beyond the call of duty to show me how to properly exit and get to my destination. Thank you!
Nice app 5/5
Parking lot full despite already taking my money for reservation 1/5
I reserved and paid for my spot. I wasn’t allowed to park because the lot was allegedly full even though I showed up promptly at my reservation time. I had to find another nearby spot after driving around for a while. Ended up paying $60 instead of $20. In addition to costing me $40, this screw up by the app also caused me to be late for an appointment.
A reservation system means nothing if it doesn’t reserve a spot. Please give me back my money.
My favorite parking app. 5/5
Spot Hero has the best customer support for any app I've ever used. And the prices for parking are usually very competitive with other apps. Plus the ability to cancel minutes before your reservation makes parking in NYC so much better since parking plans can change in the batt of an eye.
Good Find 5/5
By Donna HS
Easy in, easy out. There’s also very friendly staff on site. I’ve used my barcode scanner at several garages now and their’s has always worked.
Pretty good app 3/5
I use this app everyday to pay for parking. On iPhone 7 the review screen button is cut off at the bottom. It’s still tappable but it looks silly. Fix it and I’ll up my rating.
Terrific app 5/5
Honestly a total game changing app. The one thing I could quibble with is that a lot of the parking station attendants don’t always know what’s going on with regard to spot hero reservations. But even that is getting better.