Awesome Application 😍 5/5
By Reddy Eru
Its a great application. Very useful in using major functionalities through app. I love it!
Can't wait to switch service ! 1/5
Does not load to pay my bill 1/5
When attempting to make payments it will not load after pressing authorize, to pay my bills.
It never works.
Poor app 1/5
By Serenity princess Moon
Can't sign in. Using correct password with no capitalization and even tried correct password WITH capitalization. Username doesn't have any capitals.
Cool app. Have few issues but its getting better. User friendly👍🏼👍🏼
Hate the update 1/5
I just updated and now do not have access to my kids data limits and permissions. Very disappointed as this was a lot of what I used this app for! Asked for help and the instructions make no sense! I will be deleting this app!
By Done with dozers
I haven't been able to use the app since the update.
Can't even login to account 1/5
By Legend of higgy
Can't even login to my account or pay my bill and have to go to the store to pay it. This app is completely flawed
New update is awful 1/5
By You know this thingy
Ever since sprint zone went away I haven't been able to view any of my billing information. It tells me that I've got the wrong passcode for my account and every time I try to reset it I get all the way through and try to type in the user and passcode again and it says it's wrong. Really PISSES me OFF! Bring back sprint zone or fix the bugs please!!!
Horrible update 1/5
Go back to the old app. I can not log on to my account I have even went through the process of forgot password and reset a new one!! And it still won't let me on this app in now aweful
Won't work. 1/5
Can't track usage with new app. It says in cannot connect but I can see all the billing information. I deleted it and reinstalled, still same issue. Can't access my bill either. POS
Can't Print from App 3/5
New look is nice but now lost ability to print my bill. Don't need to print entire bill, only the first page. Now when PDF bill is shown, no option to print. Please bring this ability back.
Very easy to use 5/5
Simple, intuitive, works - all I need!
Don't download this app!! 1/5
By Himelda ca
Needs to be fixed 1/5
By Robert lower
I always paid my bill through the app. After the update, it erased all of my cc's and now fails to accept payments. Added several steps to me making a payment and added frustration
Needs fixed 1/5
New app deleted my auto pay and my payment methods. It will not allow me to make a payment. Very frustrating!
Data Usage Tracker Not Functional 2/5
By Crashes when Opening
The tab to track your data usage does not work. The message received says "The Connection Failed While Trying to Reach This Page, Pull to Refresh". Refreshing does not resolve the problem.
The app is useless to me without this feature. Otherwise, the new tab layouts are nice and clean.
Latest Version is Worthless 1/5
The app loads, but try to use it to pay your bill, and it just says "loading" and never actually makes the payment. Worse yet, because Sprint has lousy customer service access, this is the only way to tell them the app doesn't work. (No, I'm not willing to waste hours on hold for a customer service rep - add a feedback button for goodness sake!)
Needs to implement Touch ID 2/5
There's no reason why I should need to log in EVERY TIME I open the app. Just have us use Touch ID to instantly log in.
Usage details no longer work 1/5
They worked in the old version
Preferred the previous yellow app icon!!!
Terrible update! 1/5
Update is a joke. Very limited functionality. Can no longer see data usage by device and cannot pay the bill. Please fix!
Not liking update 1/5
I used the app to track my usage. Since the update I can't see my usage because it is now linked to my husbands phone and I can't change it.
Good app 5/5
Simple and a lot cleaner than the other apps.
The new app is great 5/5
By Sumalou 422
It's so much better then the previous experience...
Beautiful app- works great 5/5
Much needed re design of the Sprint app. Looks so easy to navigate and has clear calls to action. Checking my upgrade eligibility became that much more easier now.
Payment arrangements are also now so easy to do.
Great job and look forward to the next updates with more features in the near future. Will be using it regularly.
Can't pay bill 1/5
Ever since this update, the card information stored has been deleted and every time I enter it back in it won't let me pay it without an error message.
Doesn't remember my login! 2/5
Please fix this! It wasn't an issue before the update...
Seamless experience 5/5
The prefect app for managing my account and answering all of my questions. Also the interface is clean and intuitive!
New update 1/5
The update is awful. It wouldn't log me in for the longest time and then I tried to pay my bill and it wouldn't let me. It kept saying "we're having technical difficulties" when adding a payment method and then kicked me out.
Much Better! 4/5
This "replacement" for Sprint Zone has been significantly improved. The layout is much more intuitive, the information presented is clear, and feedback system is better. There are some issues with log-in and credentials, but I'm sure this will be fixed with time. Quick tip - If it forgets your log-info, it's actually quicker to close the app and relaunch than it is to type your stuff in.
This update is awesome! 5/5
By Tay Tay Wallac
This update is awesome!!!
Update Issues 1/5
By Big man Jones 12344
Ever since the most recent update I can't sign in, I changed my username and password multiple times and it says it's incorrect when it's clearly correct cause I just changed it. Please fix this, and every time I call Sprint I'm talking to a voice machine
I updated to "my sprint mobile " and already don't like it, wish I could go back. Can't see my usage says it can't connect. Everything else is ok but the usage. It's ok a few more months and maybe will make a change. When I called customer service had to hang up as just got the run around.
Easy to understand my bill! 5/5
Finally easy to understand my bill
Finally we are seeing world class Amazon like customer service 5/5
Thanks Sprint. Finally I can do everything on my own without having to call someone and spend 10 mins on the phone. Ignore the ones who are complaining but if you want to get stuff done, this is the right app.
Love the new app! 5/5
So easy to find what I need. Love the easy to find info on my lease and upgrade eligibility.
Great update - now I can see the key topics coming up more prominently. Cleaner menus - I don't have to scroll through 5 menus To get to my option. Love the leaner look, redesigned buttons. And also that Sprint got rid of their Sprint news! Going to miss that!
App has always worked for me, new design however... 5/5
An update to my first review; thank you for adding the due date! It's nice to know that you guys pay attention to these reviews! I feel that my voice was heard and that's greatly appreciated. Other than that, no complaints! I can see a complete bill break down, how much my bill is, and exactly when it's due. That's exactly why I need this app. Thank you!
Fix the bugs please! 1/5
I love the new layout, but it's pretty frustrating that the app won't allow me to pay my bill. I even went to the website on my computer and it doesn't seem to want to authorize my payments. Hopefully this gets fixed soon and you guys can just take my money!
New update 3/5
Ever since the new update, I can't see my "Usage Details" page. It just says "Error connecting to servers. Please try again" and still nothing. I've waited and I've uninstalled/reinstalled the app...nothing works.
Unable to view data usage 1/5
Since latest update I am unable to view my data usage, that's kind of important to be able to do. Hope they fix this.
Worst app ever 1/5
By Sprint is turning into Comcast
The app won't let me log in. I reset my password twice!!! Send me code! And still wont let me in. Customer service is even worst. I call to lower my bill and on my next bill sprint charged me $50 more on bogus charges. Sprint is now competing with Comcast to see how they screwed the consumer with more bogus charges...
Not a fan 3/5
Not a huge fan of update. Guess it works ok.
Slick customer-centric app update 5/5
Glad to see sprint has updated their app and made it more customer friendly. I like seeing my upgrade eligibility and the look and feel is crisp and clean. Look forward to additional updates with this new app.
Doesn't work!!! 1/5
I downloaded this app to pay my bill because my laptop broke. I've been trying for DAYS to pay it but continue to get "We are experiencing technical issues. Please try again later." Totally inexcusable.
Please fix ASAP New update 1/5
By AXEL UCHIHA
Hello, so in the update it took off my saved payment options and now when I try to add them it gives me an error saying "having technical difficulties please try again later." That's been doing it since and I rather not call and pay. Please fix ASAP.
New app stinks 1/5
There new app no longer allows you to change some stuff like limits and permissions. Need to bring old App back or make this possible
New sprint app 1/5
Liked the old app better...I use it a lot and since the upgrade I can not check my usage like I once did. When I try to check my usage it says it can't connect. I also don't like to have to log in multiple times.