One of the worst apps, it doesn't work! 1/5
I hope this app doesn't represent the company!
Horrible sign in 1/5
By Katie Mechtly bryson
I hate how sprint app never recognizes my finger print, and it never accepts my password. It infuriates me. Especially when my bill is due. Please fix this
Won't let me pay my bill. 2/5
Everything works well--my usage & everything else--except it will not let me pay my bill. Never has. I just uninstalled it & going to reinstall & see if that fixes it. Will let you know. Nope, that didn't work either.
Not working at all 1/5
By Muslim fellow
Whenever I want to check my plan, I get "We have technical difficulties. Please try again later " error. I'm trying again and again and again.... for the past two weeks. It's embarrassing for Sprint who's a provider and it's app is so crappy. Just close this crappy app completely or fix it. Embarrassing!!! 😡
This app makes me embarrassed to use Sprint
Needs work 1/5
Used to be able to at least monitor my data usage, but now the page just says "pull to refresh" over and over. And my account is a business account so I've never been able to pay my bill through the app, which is ridiculous.
Won't let me sign in 1/5
Worked fine until today. Won't let me log in, just tells me that signing in is temporarily unavailable due to the app being updated. However, my husband used our log in just fine. I tried restarting my phone as well as deleting and reinstalling the app and it tells me the same thing.
App doesn't work 1/5
I used to use this app to check how much data I had used for the month and now the usage tab doesn't work so I am unable to view my data usage. This has has caused me to go over on usage the past two months which increased the cost of my bill.
App is always down 1/5
App is never working
Super unreliable 1/5
Almost never works. It is always "been updated" so you can't use it. Bad design, slow, no interesting features and almost never works.
I can never use the app to pay my bill online, it always tells me to refresh the page and it gets really annoying, they should make this easier to use
This app is terrible 1/5
Constant issues. I have been with Sprint for 9 years and I can't even log in to pay my bill! Sprint Zine was so much better. This new app is the worst. Verizon here I come!!
This app dont work 1/5
This app works 1 or 2 days a month and rest of the time says temporarily not available.
Fire your app developer 1/5
The payment input is wrong. Cannot enter accurate expiration date on credit cards! Wake up!
Can't see data usage 1/5
App doesn't load data usage. Says it has connection problems...
0 STARS 1/5
This app is trash and the company is also trash . Sprint is trash .
Terrible and limited 1/5
This app as well as the website is so not user friendly. The constant log in when switching pages is annoying. All I wanted was to set data limits for my kids with the shared Data. You can't. You can only block them from using data. I can't set usage notifications to each of their lines when we are getting close to our limit. I can only choose one number to get the notification. Great way to make money if we go over. I was with Verizon for years and they had a great family manager app to control the kids phones on how much data, minutes, texting they can have. I'm really missing that now. It's just a very limited and confusing apps with the permissions. There is not enough customization of permissions. Too many pop ups on the website for preferences. I am truly disappointed so far with the user experience.
Update 1 year later I try this app again. Useless. Worst app for such a major name company I've ever encountered.
Well done. 5/5
So far, I have had no issues. Your data usage is easily accessible, and Touch ID is supported for your account information. It even includes diagnostic and reporting mechanisms for poor connectivity. Although a lot of people dog Sprint, this is one of the best carrier apps I've encountered. Well done.
Moving forward 5/5
Far better design. Easy to use.
Very low quality app. Probably written by students. 1/5
App quality is very bad. Basic mistakes, design flaws indicate it was likely written by students or someone only recently starting to code. App needs to be cleaned up and simplified.
Not bad over time 5/5
You guys have a new version like every month. Looks like someone takes the app seriously. I think it does all I need it to do now, please make sure you make it work all the time!
App does not work 1/5
I originally used this app to pay my bill, view usage, etc...but now It does not work at all. Connection issues immediately upon opening app. Inconvenient and not helpful at all. Can no longer pay my bill online and trying to use the automated dial in system is even worse!! Probably will switch carriers soon.
Nothing but problems with this app. Just like the service! Now the app won't even open all. Wish I could see my bill ..........
Horrible App 1/5
Very difficult to use. Does not deliver as described. Not worth the time. Very disappointing for Sprint.
App failed to load page 1/5
Just like a lot of other reviewers, as soon as I installed the app it "failed to load page", it then allowed me to create a user and then "failed to load page" again.
Theoretically wonderful, but a Practical disappointment 1/5
I don't have to write it down, just read the ones before. Same issue as they have had...but I didn't listen!
Things better improve...or I'll be shopping again.
Works great 5/5
By Firas Obaidy
Has everything I need.
Zerooo start! No start ! Worse app 1/5
By la panditaaa...
I made payment on my app....The app keep loading and loading...while writing this review...keeps loading !! No show if I made my payment correct or not...!! Need to contact customer service for this situation...!!
Getting better 5/5
Thanks for putting the profile edits back in guys. I don't have issues with viewing my usage, but it seems there is a bug
Sprint in general is a slow service 1/5
By Kirkwood Crowns
If I don't have internet connection why does it still show LTE?! If I don't have service don't lie and still show I have bars
Fail to load page 1/5
By Fix app ASAP!
I've read some reviews to see if I was the only one with this problem, and clearly AM NOT. I can't get to the page where I can see how much data/message/minutes I have used. Would be very nice if you guys would fix that? Thanks
Doesn't work? 1/5
When I try to check data usage I get the error "The connection failed trying to reach this page. Pull to refresh." This app used to work great but no longer does.
Zero star . I think no star 1/5
Worst experience i have ever had by joining sprint.
They just try to grab your money
My great advise never join sprint.
Otherwise u face big trouble in future.
My life first and last mistake was joining sprint.
They never tell u truth. They are a big lier.
Be careful guyz
App fails to load page. 1/5
Deleted and reinstalled app. Will not load my usage so I can see how much data I have left. How convenient.
"The connection failed trying to reach this page" error in "usage details"
Oh and texting "usage" to sprint no longer shows my hotspot data. Fail!
What about business accounts!? 1/5
Awesome app but lacks in support for business accounts. If you can't allow us use the same app, then make one for us. It's only fair! Thanks for hearing me out.
ROTOE SCREEN ON IPAD PRO PLEASE ADD IPAD ON APP PLEASE 2/5
I USE IPAD PRO AND I DON'T LKE STRAIGHT SAME ALIKE IPHONE. WILL YOU FIX ROTATE SCREEN ON IPAD PRO PLEASE. IPAD POR 12.9 INCH NEED ROTATE SCREEN DOWN NOT STRAIGHT PLEASE. THANKS
Terrible app 1/5
By calm is best
Unable to review 3 primary features.
Unable to get through to technical support after several times. Very frustrating.
The old half worked just fine. They should either fix this app or change it back to the old app that is functional.
On a separate note, my sprint service is just fine I have no problems with that. And one last note, I never write reviews, however I felt compelled to write of the review on this app being that is not good.
By Nadine belhomme
I used to love this app not anymore now I can't even sign in smhh waste of time
No one perfect 5/5
Getting there keep up the good work
Worse app and service 1/5
This app, sprint.com, and sprint in general is hands down the worst company. Can't wait to switch and never ever recommend this company to anyone. Oh btw why don't you ever log me into my account???? I know my information!!! You're preventing me from monitoring and managing my account so you definitely might want to do something about that pronto because that's just illegal.
Avoid Sprint 1/5
By future former sprint customer
Sprint has horrible coverage and no customer service. The only thing they are good for is billing. It has taken almost 4 months to get a "device return kit" (I'm not allowed to return a phone in a corporate store.) They have been charging me for having 2 phones and it turns out the "device return kit" is a UPS bag with a ground shipping label. I was told about 2 weeks ago that they didn't send the "kit" because I still had my previous phone. So, I couldn't return my phone in store or get the kit because I still had my phone. This app gives more of what they give you - a bill and when it's due and when it's paid. If you can hear me now, avoid Sprint. They're a fraud. *Update* Notice the bot response below directing me to their mess of website 'help'. They discounted me for their error, but I guess they discounted me too much for their liking. I used this app to see that I went from a negative balance to owing a small amount later this month. Also, it can't even tell me what my monthly bill is- only what I owe. The free Tidal is a disaster and once again I have to call Sprint and try to hear them through awful coverage. You want a provider that's super easy to buy from then disappears and you will regret? Then Sprint is the company for you.
WORST "App" EVER 1/5
Never ever worked. Can't even sign in, can't do absolutely anything at all.
Why does this even exist?
Does not work to login 1/5
I tried to login in the app and online and it does not work, the web page only has one error and that's it.
Very bad app and deceptive 1/5
I just tried reporting A dead zone, but the app was stuck loading because there was no data to load the program. Makes it impossible to report all of the dead zones. Was it on purpose? Sneaky
Data limits gone? 1/5
I previously used the app to set and adjust data limits for other users on my account. But now you can't? Why are new versions going backwards with capabilities?
Not One Live Person! Ever!!!! 1/5
I rarely write reviews but this takes the cake! I've been a customer of Sprint for years 2010 or something, When you had the option to speak with a live person, today it's limited what you can do. You're forced to use your checking account auto pay or credit cards auto pay. You cannot just schedule the payments? The phone automated system wouldn't give me an option to select a card that was in my account, so you log in the app and there's the card but because sprint red flags alerts YOU ARE RESPONSIBLE FOR PAY FULL AMOUNT! like omg! get a customer service rep in your budget plan please. When did we wave away that privilege? This hour ordeal could have been 20mins with a rep instead of the endless loops and sudden call termination with out a opportunity nor suggestion of resolve 5 times! Through every scenario not good. I suggest bringing back CSR's in the billing department!
Sprint Customer service is TERRIBLE 1/5
Sprint app is as worthless as Sprint. Poor customer service if you can talk to anyone average call takes 20min. This was after my account was hacked they proved it returned my funds but only because I stayed on them every week, if I had not they would have suspended my service unless I wanted to pay for two phones I did not order. If I was not contracted I would run from Sprint. Verizon and AT&T cost more but you get what you pay for.
Don't waste your time with sprint people.. I just don't understand when I'm trying to call to speak to a F******** CUSTOMER SERVICE REPRESENTATIVE I GET SENT TO A ROBOT WHO DOESN'T HELP ME OUT WITH SH** if your a couple days late on the bill you guys charge BUT WONT TELL PEOPLE TO TURN OFF THEIR CELLULAR DATA.. THE SERVICE ISN'T GREAT EITHER... ALL THIS B.S and You want customers to pay you $90-150 dollars? Joining Sprint was the worst Phone/decision I made.
"We've hit a speed bump." 1/5
That's the message I get every time I try to login to my account. "We've hit a speed bump."
So many poor reviews, you'd think they'd get some better tech people to help iron out these issues. Keep getting connection issue problems when I have full wifi and cell service when I try using the app. Overall- terrible app. Worst I've ever used.
Crappy app 1/5
Tried to sign in and make a payment. App told me I was not authorized to use this feature....what feature? I was just trying to sign in for God's sake. Had to go the Sprint website to make the payment. What good is an app if you can't sign in to it???