By Terrible app can't log in
Never able to log in
Won't let you login 1/5
I use LastPass to manage my passwords. It refuses to allow copy/paste which means I will never be able to use this app. Useless
This app is horrible. When you launch the app it is displaying information from 6 months ago and isn't updating. Most of the features (to change service,etc) are not available in the app and you are redirected to the mobile site which just like this app is horrible. It seems there was no thought put into the customer experience.
Please UPDATE! 1/5
By Glenifer W
I use to like this app and think it was more convenient than going to the website, but ever since the last update I can't even log in. Please update asap. I'm going to delete it within the next week if not because it's a waste of space on my iPhone. Once updated and useable again I'll give a better review. Thx
Broken links all over the place 1/5
Forgot your password? Forget about it, link doesn't respond. This app is amateur hour.
Absolute garbage. 1/5
You will never have LTE. Even when your phone says you do it's the worlds slowest LTE (almost comparable to Verizon's 1X but worse). Service is spotty and calls are often dropped with multiple long lasting sessions of, "what? say that again." Or as sprint famously quotes that you will never have to say, "can you hear me now?" Which seems to be my most used words while speaking on this phone. Also, the bill is nowhere near cheaper than Verizon or competitors. They back charge you with hidden fees so save yourself the frustration of sprint and other low class cellular enterprises and get the best. Verizon or AT&T
what's the point in having unlimited data if you never have service ??
Everything about this company is a nightmare, application included. It just needs to be completely liquidated.
DON'T DO IT!!!! 1/5
By Melanie PC
Complete waste of time!!!! Barely works!
Way to start my new service! 5/5
What an awesome app! So happy with our switch to Sprint instead of AT&T and T-Mobile! Sprint supports the hell out of military and their families! If you do too, switch!
Doesn't work 1/5
I can't ever get anything to load in the app. The info on the main page is out of date and nothing else ever loads
Need access to call logs 3/5
Need access to call logs on app. Don't understand why this is accessible online but not in your call log? What's going on here?
Zero stars for the app and negative zero for Sprint 1/5
People please heed my advice; this app is a waste of phone memory and an ugly icon as well. Sprint strongly "encourages" its customers to do all of their business through this app so they can continue to phase out any form of customer service. They go so far as to instruct the Phillipines call center employees to tell customers that if they had used the app to resolve their issue they ( the customer) would have better options than the phone against were able to give which is a complete falsehood.
They all read from a script to the point of making it clear they aren't really listening to your words anyway. I'm starting to feel like Sprint is trying to make its customers feel discouraged.
Back to the app.... it will not retain your sign in info, so every time you will have to sign in with user name and pw. The second you want to do anything other than look at your current balance the app takes you directly to the website and you must sign in again EVERYTIME. Don't download the app just go straight to the website since it's where the app takes you no matter what so cut out the middle man and give that memory space to something actually useful.
Boo Sprint. Boo.
Does not work 1/5
The app still shows I owe a bill from two months ago and won't update. Also no longer shows updated usage information. Pretty useless at this point.
Still in the dark ages 1/5
By Mr. Game-Boy
Just made the switch from Verizon to Sprint for the unlimited data option. Cmon Sprint, don't make us suffer with a mediocre app. At least get it on par with the technology of modern smartphones. Why is there no Touch ID support?! Logging on every single time is incredibly annoying. Fix!
New version unfriendly 1/5
New version of app is very difficult. Seems easy to shop for a new phone or pay the bill. Was very user friendly before, but now is difficult and infuriating.
App is worse than the company 1/5
By Ben person in Washington
This wonky app simply does not work well. Logs out spontaneously. Too many times got the warning "not available" try again later...
Update the app already! 1/5
Please update! Since the iPhone updates, this app no longer works, let alone even re-downloads. I talked to one of your tech guys and he told me to delete and re-download, which we found out that it can no longer be downloaded. You guys need to update this so it can work!
All I can say is that for all the $$ we pay them, the least they could do is have an App that works! Unfortunately this is not the case! You can't even log in due to the 'system unavailable/network unavailable'. It looks like I'm logged in already but I can't get in. When I did have access I couldn't do the primary things like 'pay my bill' 'make adjustments on my bill' either!!! Sad....just sad.
As usual, worst service and app crashes all the time 1/5
Sprint is by far the worst service and customer service with a beautiful app that has tons of feature but conveniently inaccessible because the app crashes right when you need to do something important on the app like see your bill and make changes. Sprint is not the way to go. I'd rather pay a little more and get better service or atleast more professional service. Can't wait to switch.
I left T-Mobile to come to sprint and that was my biggest mistake of course downloading this app is a complete waste of time. I was told that I would be able to access my account through sprint zone, a complete lie. You might be able to view your bill on a good day.
APP Doesn't show any of the information it says it does 1/5
When I sign into Sprint Zone the only thing it shows me is my air rave access number. I have five phones on my account can't see anything about any of them. What the heck!!!
Doesn't work! 1/5
Simply doesn't work. Supposed to enter passcode, which I did after receiving the code via text, but then it immediately gives the error "Session Expired." Tried multiple times with the same result. Same problem with the website. Entirely unacceptable.
Update Inoperable (v5.7.0) 1/5
Since I have become a Sprint customer, I have not been able to really use the app, I originally downloaded the app last year with little ability to do anything with it up until I was no longer able to use it. I tried uninstalling then reinstalling the app with little to no success. I eventually uninstalled it after two months of playing with it. I installed the newest version (5.7.0) yesterday and when I open the app is reads "network connection is unavailable." Get this thing working please...
By J Farr1s
I've had no problems with the app until recently with the new update. My pay bill option is for December of last year. Over all, I enjoy the connivence of the app.
Horrible App 1/5
Doesn't work most of the time. Spent way too much time trying to get it to work and still then had to find a computer to pay my bill.
Just doesn't work 1/5
Can't change anything at all or go to full site to change things this app needs a major over hall for the iPhone
Please Update Soon!! 3/5
This app has its days when it works really good and then it stops working. It won't even recognize my account when I log in it will say that my account doesn't exist which is absurd because it does exist !! I log in fine on the web browser but the app is not so great come on developers please fix your log in issues...
Anything Sprint is terrible 1/5
By Pita X
Only thing I use the app for is to report issues which is all the time. And the app doesn't pull my location and I can't even enter any issues. So how long does Sprint need to update its network???! It's been years already so how many more do you people need. Embarrassing
This App is Trash 1/5
This app is garbage ever since the update. The app freezes and say connection error every time you try to do something. Unable to pay bill through it, can't log in. The website is no better, couldn't log in there either, once the customer service help me set up a new profile still couldn't log in. Now the app just times out. Not sure what sprint is doing or who they are paying to do it but they are not getting their money's worth.
Nice look great app buttttt it keeps logging me out everytime i open the app after closing it....pls fix other than that the app is pretty convenient and gets the job done
Would not let me sign in 1/5
Im 100% sure I typed the password correct . Ive signed in before. No password change.
Can't take a payment 1/5
By Xerxes 103
Have been trying to pay my bill for the past few days. Every single time it says the system is down. Please fix!
The app logs you out at every turn and then you have to start all over. Then it just sends you to the Sprint website. If I wanted to go to the website, why would I have the app? There is one thing this app is good for. It tells you how much data you've used. Otherwise, forget it!!! You will just be incredibly, infuriatingly, frustrated.
By During justifying
Stupid I'm going to T-Mobile
Upgraded security 👎 3/5
Really isn't all that great still gives me trouble. So when can I the client of sprint be able to get into my account ? This is to much the new upgrade 👎👎👎👎👎 does that tell you how I feel about this apps upgrade. To funny.
Doesn't Work!! 1/5
Can't even log in! When I type in the right credentials it says "System not available. Try again later.", been like this for 3 months & hasn't been fixed. Bull**** app.
Glorified website 2/5
Save space on your iPhone; this is just a direct copy of their website not notifications etc that would be useful.
Bad from the start 1/5
Won't even let me log in; won't provide enough characters for the email address. Really?
Bad app for bad provider 1/5
I am sick of sprint! This app is worthless, I am attempting to upgrade an iPhone and cannot get into the "shop",it takes me to a blank screen. It also has me login over and over again. This app is a complete FAIL!
Doesn't work 1/5
Been trying to log in my account for 2 days now!! It keeps saying...
"System Not available. Try again later."
Not bad 4/5
By Hi I'm Reality Check
Does what it's meant for. Keeps me up to date on my account. I'm a new sprint customer and like being able to track my usage and this updates frequently. THIS NEEDS WIDGET for iOS 10
Very slow 2/5
It is slow to respond and seems to have a hard time finding your account information. It is useful to see your usage, other than that all other features I've tried are pretty much useless
Won't let me log in 3/5
App is nice but, it won't let me login. Since Sprint.com makes you have a 6-32 username, it excludes only two of my needed characters to log in. Bummer......
By American Women
Love my sprint !! Etc :been trying to. Fix several issues but usually it works out ok . Thanks
No Touch ID 1/5
No Touch ID Support for an iPhone carrier app? Really?
If I'm missing the implementation, I apologize, but I don't think it's there as of December 2016.
Sprint Zone App 1/5
Worse app ever can't get into to the app ever just spins and says connecting failed.
I've deleted the app and re downloaded it same stuff
Log in over and over 1/5
The reason I downloaded the Sprint app was to avoid logging in. At least give us Touch ID. Until then, you may as well use the browser.
Can't access anything 1/5
By Red version
This app is so disappointing. It doesn't run smoothly at ALL, it has bugs, and the most annoying thing is you don't have full access to your account. It'll take you to their website which makes absolutely no sense for this sad excuse of an app. Maybe I'm just too spoiled by Verizon, but sprint could learn a thing or two from them.