Sprint doesn’t even deserve 1 star 1/5
I wouldn’t recommend my worst enemy to Sprint. I’ve been with Sprint for the past 14 years and they have proven to me I am not a valued customer. Since they didn’t value me, I transferred my service to another carrier. Good riddance, Sprint!
Payment arrangements 5/5
Would love to make payment arrangements on app not just web
Your website needs to be updated and mobile friendly.
Sign in 1/5
Now i have to sign in every time
App is slow and crashes all the time.
Just always something. If they fix one thing they mess up something else. Everyone has a different answer and no one will fix it.
Horrible can’t wait to get out of my contract. 1/5
So far, so good 3/5
Recently downloaded this app. It appears to have everything I want except to be able to see hotspot usage.
Excessive bill charging 1/5
By Killer bill 50
Last 2 mo paid 700$ when changing plan was suppose to lower payments! Cannot wait till contract is up will never belong to sprint ever again. Customer service the last 4x’s has gotten me nowhere. No way to get ahold of corporate offices anymore!! Completely discussed
Made me change my password and locked me out of my account for days.
Making a payment 5/5
By KLK happy customer😀
This makes it much simpler to make a payment!!! No remembering passwords, YEEEESSSS!!! I LOVE IT!!
Good app 5/5
By Inka dawg33
Express pay is stupid 1/5
It blocks me from seeing balance or how much I actually need to pay. Plus we already have cards saved to the plan and now they want us to put in out info again? Please fix or this app is useless.
Review on Sprint 1/5
I really think Sprint needs to step it up i just came back to Sprint thinking it had changed and it’s not it’s network is one of the slowest you can talk and use your phone or send pictures while on the phone I’m really disappointed because i really believe it has the potential to be one of the best companies but till someone decides to step it up it will just be Sprint with its usual problems and limitations and let’s not forget about coverage well you get the point.
Make life easy 5/5
This has made my life easy. I can touch a few buttons on my phone and my bill is paid. I can view and question the activity on my Sprint account. It’s accurate and dependable.
Widget and edit service plan 1/5
I pull down and see how many data or hotspot I been use instead of go to my sprint app to see. Wallet apple to add my sprint where you can setup auto pay. Feature block call number on the app too.It is kind annoying to go to browser inorder can block a number. I would like to be able to edit my service plan instead of to use pc or laptop to login in the web in order to manage my account. It is easy to be able to do like desktop browsing.
Internet issue 3/5
We have 4 lines already when we transferred from T-Mobil to Sprint each of us we had 10GB/Month internet, and we suppose to have 10 GB/month with sprint as well but it is even not 5GB and not sufficient for us, so we decided to not renew with sprint after finishing the contract because of that issue.
Awesome service 5/5
I like this app is very easy to used.
Sprint customer 5/5
By Mr. Cook'em
Since switching over from Verizon... 4/5
By I ride it
I am finding that the service is not quite as fast on the data. Phone calls are fine. I do enjoy that the product overall is a cheaper price monthly but I do wish it was faster compared to what I was used to.
Although almost every rep I have been in contact with has Been excellent the mysprint web site will not let you obtain help for your account if there is a bill due (in this case bill due tomorrow) even if they can’t give you the statement, this is very limiting , basically they keep you hostage if a bill is coming due so you cannot access anything else until you pay, so basically they withhold all assistance unless you pay up ,
SPRINT LIES 1/5
Sprint agent are not ethical. I was told one thing in the store and after I got the bill it was not that way. After calling I was told I had to go back to store, went to store and they say they can’t change the mistake. So I’m paying for a phone that everyone else got for free with new service. AND IM UNDER CONTRACT WITH IT. AS SOON AS IM DONE WITH THIS IM CHANGING PROVIDERS for my three lines and my family is supporting me. So that’s 7 more lines. But I’ll keep trying to move family members away from sprint. Just liars.
Improve Help contact numbers
Otherwise all is well
!!!!!!!!!!!What about business accounts!!!!!!!!!! 1/5
It’s 2018 and still no support for business account. Horrible! If you can't allow us use the same app, then make one for us. It's only fair! Thanks for hearing me out once again!
Awful app 1/5
The look is very outdated and hard to navigate. Should have more color and updated icons. Sounds ridiculous but with the look of the att app, It doesn't compare! Some pages take me to the full site where I need to log in again. What's the point of having the app if I have to log in online? The website is also constantly making me change my password. I’m tired of having to come up with new passwords. Side note to sprint... Give us back the rollover data!!
I’m being over charged. I call for someone to straighten this out. But I get the run around. Verizon is looking more fair in their dealings.
Terrible app! 1/5
Where else do you sign into an app to do something and it tells you to sign out and sign into the web page to actually complete the task you signed in to do to begin with. Twice at that!!!!! This app is simply time consuming and aggravating. My rating if possible would be 0 stars. I think they should go BACK TO THE DRAWING BOARD!
Missing key feature 1/5
By Bro. Brown
Why isn’t there an option to contact a Sprint customer service rep from the app when you need more detailed assistance?
App is poor 1/5
I downloaded the app to my iPad after having problems with safari on their website. As soon as I logged in and tried to upgrade my phone the app locked up. I am going to delete it.
App is confusing and all around not great. Same can be said about the service
Dropped Calls and More 1/5
Service with Sprint has been other than pleasurable, with calls constantly dropping along with the inability to operate any apps requiring internet while on a call. I believe Sprint needs to work on their platform, not satisfied at all.
They best and easiest way to pay payment.
Worst service I’ve ever had 1/5
If I could give zero stars I would. Nothing about my service we good. The phone they gave me was terrible, connection was horrible and I could never get service anywhere. I’m getting rid of this service today and couldn’t be more excited about it.
Worst billing service ever 1/5
Been a sprint costumer for 5year and they treat me like crap ... always putting extra money on my bills why ... and cell service is alway bad I hate it .... when contract over leaving .... metro sounds good right about now how sprint been acting ....
It seems like after hours on the phone many days in a row I all get is misinformation then I drive 2 hours to get to a sprint repair and they say because of one small piece of glass missing from my screen I have to send in to my insurance they can’t fix apple car new screen is a scam with sprint , just misinformed people , the one guy that did his best when he saw what was going on ? But there is enough room for improvement to sue this company
Worst service ever 1/5
Signal goes in and out. Internet is slow, and I can not get in the internet while on the phone. Dumbest ever.
Payment errors 1/5
I always have payment errors that cause payment to be over due.
Should allow the option to cancel “primary payment option” without having to delete all of the card information.
My thoughts. 2/5
My internet does not always connect depending the area I am in. And my family Sprint locates does not give me the exact location.
Online billing 1/5
I don’t like you can’t edit the amount you are paying. I know I late but I should be able to only pay the past due amount.
Reneged on a refund 1/5
Lost phone service between wife's phone and my phone over Christmas holiday. Was told they would refund me $60. When it came to paying the bill I was told there was no record of their $60 refund. Nothing appeared in their notes I was told, however my wife and myself clearly heard over the phone a refund of $60. For the aggravation I went to for the holiday season not being able to communicate with my wife they gave no considerations and lied over the refund on the phone.
Will be switching soon ✌️ 1/5
You’re way too expensive Sprint! At least with Verizon I’d get the same plan but better internet for the WHOLE month. And the the internet isn’t even that good to begin with it’s just better than my last service but I don’t know if I’ll continue to be with you guys.
App needs attention 1/5
App needs work. It resets when trying to view details and pay bill. Often slow and unresponsive.
app is pretty easy to navigate, but whenever I try to open something like view my bill it always takes a while to load and half the time it says lost connection. But I never loses connection when I touch the pay my bill option.. hmm.
Dentist appoints are more enjoyable than dealing with SPRINT!!! 1/5
Over the past 2.5 weeks I have spent hours on the phone with sprint representatives from the US and from every so
Pleasant, enjoyable, super understanding, easily understood off shore representatives (note sarcasm).
Paid off an iPhone and was told 48 hours later I would get unlock code.. paid iPhone off December 28. Today, January 15, still no unlock code.
Called sprint over 1/2 dozen times
In past 2+ weeks and have spent hours on the phone with promises of simples expectations... promise after promise have failed..
Dumping sprint this week,
Go anywhere except sprint. VERIZON, AT&T, T-MOBILE, CRICKET, hell if you have 2 cans and string long enough, that would likely work better...
Unhappy with overall service 1/5
My bill has not been consistent at all with sprint. Paid bill on full amount due on Dec 1st after the amount due changes a few times prior. The next day I owed another payment due by Dec. 31st. Don’t understand why payments due dates and amounts vary. Very unhappy right now that service got cut off overdue.
Effective and efficient! 5/5
It’s such a user friendly app. It makes monitoring my usage and making payments easy.
While i was troubleshooting my devices’ data speed issues on this app , it came to the last choice . “ Where are you having your data issues”...?? When i selected everywhere, suddenly the App will not allow me to ‘Submit’ my replies...Only when i selected the “ Specific Outdoor Area”, would the App allow me to “Submit my response “ Very clever, Sprint(sarcasm)🙄 Data speeds took a HUGE nosedive after they switched me to unlimited data while my bill continued to climb.... I’m leaving Sprint ASAP.
Worst cell coverage I’ve ever had in my life