Does it work with iOS 11? It says im not authorized.
Glad to be a former Sprint Customer 1/5
If your looking at this app, sadly you probably are already a Sprint Customer. I was a customer for 4 years because the prices were so low. Sadly after the 9th billing mistake (that I had to spend hours on hold to fix) and "forgetting" to unlock my phone until I called 4 times it was time to move on. And it is so much better away from Sprint!
This app is much like their customer service, not helpful or useful. It does let you see your bill but that is about it.
If your thinking about joining Sprint, DON'T. If you currently are a customer, I feel your pain and hope you can find a way out soon.
Worthless App, Just Forget It 1/5
Have twice installed app and can't use it. Just tried resetting password. App says my info (billing zip and last 4 social digits) are not correct which I can assure it is. Then tried Chat feature and surprise! It shut down on me 3 times. Probably because I asked cost to terminate service. On that point, Sprint voice very choppy and data slow or nonexistent in many places. Have been with Verizon for 15+ years. God why did I switch???
Update: regarding Chat shutting down, I realized it was my fault. I was pressing the power button to power down screen to save battery. For Chat to work app has to be open and active. Everything else still stands. I aggressively dislike Sprint and go out of my way to warn others to stay away. Their commercials are *technically* correct (faster speeds) but what does it matter if you have little or no data available? Plus no voice call has ever been clear. Always choppy. Embarrassing to keep asking “Could you repeat that?” Terrible. Really bad.
Avoid at all costs! 1/5
By Naenae 123
Besides being the worse phone provide I've experience, this app doesn't always work. Whenever you try to call the will try to avoid having to use customer services and redirect you to using the website or this app. The app is very limited to what you can do. Avoid the app and avoid sprint!
Zero Stars 1/5
Can't even set up a profile because the rep gave me the wrong pin and didn't even put the correct Street info. So I can see WHY I'm being throttled on unlimited service, which apparently is limited. But don't worry the bills keep coming! Avoid Sprint. Complete garbage.
Completely useless 1/5
By Says my nickname is taken
Whoever got paid to make an ap for Sprint totally ripped them off. Don't waste your time with this crappy ap. It doesn't provide any information, you can't see your bill, and they make you jump through too many hoops to set up a username and password (your Current Sprint username and password won't work). Sprint has the worst security but still makes it as difficult as possible to set up user info. How are they still in business?
How Fitting - A terrible app for a terrible company 1/5
Oh, what can I say about Sprint? A lot, actually. This app is a lot like Sprint's service in general: slow and barely works. I need wifi if I even want a chance at using this app. I would suggest just sticking with your computer or laptop. Hopefully they'll fix it soon, but I wouldn't count on it, since they always seem to be light years behind every other phone company. Whether it's laziness or disregard for their customers, I couldn't tell you. I'm guessing a little bit of both. Can't wait to switch to Verizon.
By jocelynmae19 😇
The app won't let me sign what so ever I've deleted the app twice. It tells me " we are having technical difficulties please check your input and check back with us " but this has been going on for two days.
Won't let me use it. 1/5
Have trouble logging in, when u change your password for security reasons your app isn't satisfied and wants u to keep changing it and I can't remember a password cuz this app and keep having to change the password. I had to change my password at least a couple times or more this month.
Horrible App completely useless!! 1/5
This app need major improvement. I have a business acct with sprint and I don't have time to go into a store to make my monthly payments. Download the app it doesn't work I put my user & PW in it tells me I need to reset I've reset my PW maybe 15 times in 10 min still can not get into to make my payment. I must stop my busy day to go into the store and make a payment. Way to go sprint!👎🏼
Actually useless 1/5
It's very disappointing how useless the app is. The app never works. Ever. It's almost as unreliable as the service. I plan on switching soon.
No profile edit 3/5
I'm trying to update my profile but there's no option for that...
No ability to print bill direct 2/5
By Momma Christmas
This would meet most of my needs if only it had the ability to print again without having to go back through my browser and sign in, again.
Ignore the planted 5 star reviews 1/5
No one who has actually used this app would give it 5 stars. I logged in 3 times in a row successfully without actually being able to do anything on the app. It just keep making me log in again and again. It's the worst corporation app I've ever used.
Referral Rewards 4/5
You should add in the referral rewards as well to slow for easy viewing and referring
Does not work. 1/5
The app is slow, everything on the app does not work. The only thing you can use it for is to check your data usage. The app freezes often and you will not be able to pay your bill on this.
Terrible as the service 1/5
This app is as terrible as the service. I regret changing from Verizon and plan to return. Their service and app worked better by far.
Unable to use app 3/5
By Petty Blonde
I've tried logging in with my Touch ID, password, uninstalling/reinstalling and logging in again but the app keeps telling me I am not authorized to use it on my phone. It's really inconvenient because the website is not really mobile friendly when it comes to payments 😑
Can't use 1/5
I've had this app for a long time. I now can't log in. It keeps saying I can't use this feature. I deleted the app, rebooted my phone, installed the app again and tried to log in and keep getting the same message. What is happening? Why can't I use this app anymore?
Don't waste your time 1/5
Every single time I try to login, a pop up says that they are experiencing technical difficulties and to try back later. This problem is on-going. This is not professional at all. Don't waste your storage downloading this.
Bill appears in € 1/5
Can't pay my bill because the figure appears in € instead of dollars - currency can't be changed and if I try just inputting the dollar amount it just says - minimum amount $1! Annoying!!
Getting better 5/5
Another version and still no profile edits. Can you put that back? Interesting network support on the app. I see a chat option but it's never actually available (some system message) - when will I be able to use it?
Not any good 1/5
Everytime I try to pay my bill it wants me to pay all, there is no option to pay a different amount even if I am only a few days late wants me to pay for 2 months. Second issue, everytime I try to view my bill I get an error saying failed to connect to page Ben like this in every version I have tried to use. Currently on most recent update as of 8/27/17
Good/Way Too Slow 1/5
By Mr. Zombie20
Good or well designed app. But sprint.com or the account servers are slower then turtles. They won't let you login with the correct credentials. And or also change password. Verified credentials with sprint through chat. All was correct just the servers think otherwise. It's all incorrect. But it really correct. Might be time for a server upgrade.
Can't pay bill after update 1/5
By Sc mass
I tried to pay my bill 3 times! Go through everything then hit authorize says loading! It's the latest newest version and still doesn't work! Hasn't worked in months
Won't work 1/5
Tells me sprint app isn't available for my account. 🤔
Nice improvements 5/5
Sometimes is do have problems logging in, is that normal? When it works, it's great
Appreciate the app 5/5
Works very good no problem here
Good app but missing somethings 3/5
I liked the old app better! You could control other devices and setting on the old app. This one you have to sign in to sprint.com to do a lot of things.
Love the app! Love sprint! 5/5
I've had sprint for many years and now with the updated app I love them even more! I'll never switch from sprint! Great customer service and signal!
Very bad app and deceptive 1/5
I just tried reporting A dead zone, but the app was stuck loading because there was no data to load the program. Makes it impossible to report all of the dead zones. Was it on purpose? Sneaky
Update. Same thing, when this poor service the Apple one register that it's a poor service zone to be sent to the servers when service is better. Very deceptive
Sometimes slow speed 5/5
By Its Eddie Yo
Is Sprint planning to get 4lte? 😩
Randomly goes to other pages,takes forever to load on the app and website, sprint app has never worked very good in my opinion
Can't purchase data on app 2/5
I use hotspots for my internet. In the past I was able to purchase extra data if I limited out on the app. Why can't you do it now? Very frustrating! Have to call and do it which is a pain in the .... The app is also not set up and laid out well. I hope someone is reading and listening and will do something about it
Can't edit my account. 3/5
It would be nice to have at least a little control over my services. I shouldn't have to go to the website then get redirected in circles until I realize the website is designed to only add plans, not remove anything. So then I spent a long time trying to navigate through the phone automations until I FINALLY get to talk to a real person after answering every question correctly. Then she removed my tablet data plan as asked in about 2 minutes. Anyway, I wish I could take care of that in the app.
Great update 5/5
Simple and easy to use.
I have been a sprint customer for over 10 years. Unfortunately the service has gone downhill tremendously the last few months. I cannot access data on either 3G or LTE many times every day. When I tried to report it on the sprint app I get a message saying they have technical issues and i can't report it. personally I just believe that sprint no longer cares about its customers. It's sad to be quite honest
Junk app 1/5
Haven't been able to login for a week. It says physical records not found and gives me error codesl
Works very well 5/5
Thanks Devs for your excellent work. This app works awesome now.
Version 6.3.2 1/5
By Drawn to This Game
Update for 6.3.2 will not successfully download and update.
Still can't access the App 1/5
I'm not sure what the point of having an App is if every time one try's to access it, it tells you sprint is having technical issues. Please try again later:-/
Just updated, which seems to be the generic reply. No better. Still says sprint is having technical issues, try again later.
Good apps. I can check view my bills.
It meets my expectations.
Literally the worst app 1/5
For a phone service that charges so much money, their app and website is absolute crap. Unbelievable.
Can't open 1/5
I've tried for several billing cycles to pay my sprint bill through the app and every time I try to open it it says loading and will cycle and cycle and cycle and never open. Drives me crazy! Please update your app, Sprint!
You need to have a signal to report no signal issues or any type of issues period. They completely removed the offline cache report option. What's the point of even having it then? Also don't you dare use the help setting cause you'll never get the option to go back to the main menu.
Yes I am aware how the new app menu is set up and no there is no back option once you've gone and selected the trouble shoot options. Also the Preferred Network List help options don't even show up. Although that's not the reason I'm giving a bad rating. I'm giving the bad rating because the app doesn't function properly.
Worst App Ever 1/5
Sprint is the worst cell phone service ever. The Sprint customer service department does not give a crap about you.
Just like their service it doesn't work. Who ever they have running this POS needs to be fired. I'm gonna stop there because I have nothing nice to say.
Sprint review 1/5
Sprint is garbage - will switch back to Verizon
Can't Save Password, Breaks Constantly 1/5
By Christopher Price
Not only can I not save my password, despite nearly every other national carrier offers the ability to do that. But, I constantly get this weird http.unsupportedmediatype errors when trying to login. This is why the app averages one star.
Constant sign in error 1/5
I have had nothing but trouble signing into my account from the app and from the website for a week now. It keeps telling me the password is wrong but then I go and create a new one and it still doesn't accept it. I am a newer sprint customer and I hate it already; horrible coverage and subpar customer service when I have a simple question, no wonder everyone told me to stay away from sprint. I should have listened.