It won't let you buy your leased device. It will start to give you the option but when you hit continue it just shows you new phones to buy and then a link to its website in an endless loop. They don't want you to buy your device so they make it basically impossible to do in the app or online.
Need Sprint for Business Update 2/5
I cant access my account through the app since is not compatible
Site is always down 1/5
By Aleece G
As a new customer to sprint I’ve been trying to pay my bill for a week and this app every action is unavailable it’s impossible to access not very happy The app always seems to be temporarily unavailable
For the most part i like sprint, the one annoyance i have is how it doesnt matter what day i make my payment the next day it gets put back into my account and then taken another day , i have never had this issue with anything else that i pay for monthly like this. but sprint always has this issue of paying my bill, it saying i’ve paid my bill and then for a day or two or if i pay it on a friday it doesn’t get taken out of my account til tuesday.
Not working anymore 1/5
By Aami Khan
Since past few days it’s not working not fingerprint or PW none of the option. Fix it get more stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ this app doesn’t even deserve single star ⭐️ at the moment 😡
Design with no common sense - fix it 1/5
This app is totally useless for my purposes. I only open the app to report network/coverage issues, and it's typically to report that I can't access data or can't access LTE data... but the app won't allow you to do ANYTHING until it's downloaded your account details... which it CAN'T do since you've started the app to report there's NO DATA connection!
Technical difficulties 2/5
Too many technical difficulties. Happens way too much on the app.
Great App! 5/5
Great app! Keep it up devs ;)
Almost impossible to log on from month to month 1/5
Every month I have to call in and get them to reset my password and then wait till they can figure out why and then repeat it again the next month. I get up very early every morning so I can’t log in and check the things I need to or pay my bill till they’re open to help!!!! Almost a complete waste of time
Consistent errors and crashes 1/5
Frustrating to have such a poorly supported and error prone app. Makes me wish I hadn't switched from ATT to sprint.
Not working 3/5
By Angelo Iorio
I continue to get the dreaded “Having Technical Difficulties” notification when I try to log in both manually and my fingerprint. I reinstalled the app and it does the same thing. What gives? This has been a recurring issue...
When it works, it works well...
Best value for service!
Always loading 1/5
Highly dissatisfied with the way the Loading screen never takes me to any other page. I have tried restarting the app a ton of times but no improvements.
App doesn’t work 1/5
Password problem 1/5
Having issues now with a notification of “having technical difficulties, try later” for 3 days now. I am and have always accessed Sprint on web and app with no problem up to 3-4 days ago. Unable to access My Sprint and also unable to change password.... your system now not recognizing my password, pin# or security question answer. I incomunicado with Sprint and quite upset... please take of situations
Won’t even load. 1/5
Trying to pay my bill and the app won’t load. I just keep getting a blank screen with the loading icon in the middle, nothing else, even after a few minutes. This app is not working AT ALL. All I want to do is pay my bill. Ridiculous.
Doesn’t load 1/5
I have an iPhone 7 Plus, updated to The lasted IOS and most recent version of this app. It loads for me MAYBE 10% of the time.
If I could give 0 stars I would! I have not been able to log into my account for roughly 3 months. Will not let me change password as it claims it’s wrong. When I spoke to a rep I was told that it was working on their end, and it’s just having an issue doing so on my phone. Was told to go to desktop, still doesn’t work. No one seems to care about fixing the problem. Have to start a chat to pay my bill. RIDICULOUS! I certainly don’t plan on remaining a sprint customer 😡
Won’t open 1/5
For the past month the app has been telling me it’s having technical difficulties and won’t open.
Used to work fine... 2/5
I’ve never had a problem with the app until about a month ago. Upgraded from an iPhone 6 plus to an 8 plus 256gb and now I can’t sign into the “billing” section. I type in my user name and password and the app crashes. What’s even more frustrating is that no one can offer any real answers. Until the developers offer an answer or better yet, a solution, this app is useless.
Absolutely ridiculous 1/5
I don't know if it had to do with the upgrade they done, but every time I try to login into my account, the whole entire app shutdown & it's so annoying.. Sprint get it together.
Needs Face ID 3/5
With the addition of Face ID for the iPhone X this app needs to be update like all my other apps already have done to include usage of Face ID for logging in. This should have been done prior to the launch date like everyone else did.
Not supported 1/5
This app does not support my business account. But when I go to My sprint online, it refers me to My sprint mobile app! It’s very confusing! And I want to view my bill, and it doesn’t want to show it. I don’t like how complicated this app can get. It’s ridiculous!
Lotta bs 1/5
By Jeremy Watson
Never really help they prolong you until you just hang up or get mad then they end the chat
Fed Up with the POOR service 1/5
By D A Cundall
Been try n to upgrade, they wont let me talk to anyone in the US. Ive been a customer for 20 years or more.... Had an everything plan before they named it an everything plan. Its time to make a change thats way overdue...
FIX THE BUGS 1/5
This app is literally awful. SO GLITCHY
Why go to sprint.com? 1/5
So I want to make a payment for a later date but I have to manually go into sprint.com because I can’t perform that transaction on the APP!?! What’s the point
I logged in to my Sprint to look for upgrade options and got caught in a loop of being asked to log in again and again.
This isn't new. The mobile app is usually frustrating and disappointing.
Absolutely the worst app to ever exist 1/5
It is extremely hard to navigate, it glitches and crashes every single time you use it, and the amount of things you can do other than viewing your ridiculously high phone bill and spiraling into a deep depression is very limited. Please do yourself a favor and cancel your contract with sprint and never go back. If I could give this app negative 5 stars I would
Give your bug guy a raise. 5/5
Give your bug guy a raise.
They increasing the fee without notification 1/5
They increasing the fee without notification
Exiting me out 1/5
By kenesha saul
It keeps exiting me out of the app every time I log in and makes me log in again
Cant login 2/5
Ive reset my password 5 times and it still doesn’t let me sign in. Very frustrating
Give him the raise 5/5
Sprint has the worst app and website. 2/5
By Samuel Paschall
The app and the sprint website are very glitchy. Trying to upgrade your phone through the app or online is a nightmare and you’ll ultimately have to talk to a representative. They need to completely revamp the entire sprint website.
New update 1/5
By Knox fc
Yeah well the app still doesn't work for me. The website does but not the app...
Mostly does what it needs to do, but frustrating problem with upgrades 3/5
By Opus Krokus
The site is having issues processing my upgrade request, so I thought I would try the app. It seemed to work all of the way through the last step (I never submitted payment info), however it would not give me the option to apply my current device for a trade in. That makes the app useless for this process in this case because of the huge trad in allowance they are giving right now ($350 for an iPhone 6 Plus).
Waste of time 1/5
By Iphone5 fam
Can’t even upgrade because even though the app is updated it brings me back to the Apple store to update when I try to upgrade. Fire your tech guy.
Manage other accounts? 3/5
Please add ability to manage other accounts that you have.
App needs work 1/5
Instead of upgrading the app and sending it out try it first. You create more bugs every time. Examples- shop new phones goes to a forbidden page. click upgrade it goes to the App Store. Never get upgrade deals on the app unless you go to website. Please fix and test before you send out!
Hands down most frustrating app I’ve ever encountered. Not only do I constantly get errors when trying to log into my account with 100% correct information they have also swapped my son and my account so now he according to them does not exist in their system even though he obviously get their monthly bill.
Sloppy Interface 1/5
The interface is so sloppy I can’t reset my password for my Sprint account. Something so simple, yet it’s a nightmare to try and enter in information into the app. Sad.
Usage check does not work on last update. 1/5
Did last update. Now app just shuts down when press on icon below to check usage. Tried to remove completely and reinstall. Does not work. Almost looks like sprint makes me to pay my bill before switching to check usage screen. Useless app at this point
Worst service ever 1/5
They take hours of time to respond to the customer and false advertising
Try to pay on the app every month never works I sat here for an hour once still didn’t work just keeps buffering idk please fix
It works great! 5/5
Easy to view and pay my bill. Also shows when I can upgrade my phone. Also like that Sprint is listening and making changes. Can't wait to see more updates.
Update: Really like the addition of Touch ID. Keep adding functionality like this and listening to customers.
Update: Upgrading was a nice addition. How about changing services?
Does what you need but... 5/5
The app is simple and makes everything easy. Would love to see a bit more features on here though. Be nice to add/remove features from your plan right from the app & be able to browse all Sprint’s phones and devices to add to your account! All in all though I have no complaints!
Business account is not working 2/5
When can we use this app for business account??
Online and app needs serious overhaul. 1/5
I love Sprint and have been with them for many years. My review is only for the app and also the website. They are extremely unresponsive. It is very difficult to log in at times because you get kicked off. Making payments is difficult as well. I tried to pay my bill 4 times today and haven't been able to. I even tried to add a new payment method and I was denied. I just really want it to get better.
Keeps crashing on log in!!! 1/5
Every time I go to put my password the app crashes !