All I can say is that for all the $$ we pay them, the least they could do is have an App that works! Unfortunately this is not the case! You can't even log in due to the 'system unavailable/network unavailable'. It looks like I'm logged in already but I can't get in. When I did have access I couldn't do the primary things like 'pay my bill' 'make adjustments on my bill' either!!! Sad....just sad.
As usual, worst service and app crashes all the time 1/5
Sprint is by far the worst service and customer service with a beautiful app that has tons of feature but conveniently inaccessible because the app crashes right when you need to do something important on the app like see your bill and make changes. Sprint is not the way to go. I'd rather pay a little more and get better service or atleast more professional service. Can't wait to switch.
I left T-Mobile to come to sprint and that was my biggest mistake of course downloading this app is a complete waste of time. I was told that I would be able to access my account through sprint zone, a complete lie. You might be able to view your bill on a good day.
APP Doesn't show any of the information it says it does 1/5
When I sign into Sprint Zone the only thing it shows me is my air rave access number. I have five phones on my account can't see anything about any of them. What the heck!!!
Doesn't work! 1/5
Simply doesn't work. Supposed to enter passcode, which I did after receiving the code via text, but then it immediately gives the error "Session Expired." Tried multiple times with the same result. Same problem with the website. Entirely unacceptable.
Update Inoperable (v5.7.0) 1/5
Since I have become a Sprint customer, I have not been able to really use the app, I originally downloaded the app last year with little ability to do anything with it up until I was no longer able to use it. I tried uninstalling then reinstalling the app with little to no success. I eventually uninstalled it after two months of playing with it. I installed the newest version (5.7.0) yesterday and when I open the app is reads "network connection is unavailable." Get this thing working please...
By J Farr1s
I've had no problems with the app until recently with the new update. My pay bill option is for December of last year. Over all, I enjoy the connivence of the app.
Horrible App 1/5
Doesn't work most of the time. Spent way too much time trying to get it to work and still then had to find a computer to pay my bill.
Please Update Soon!! 3/5
This app has its days when it works really good and then it stops working. It won't even recognize my account when I log in it will say that my account doesn't exist which is absurd because it does exist !! I log in fine on the web browser but the app is not so great come on developers please fix your log in issues...
Just doesn't work 1/5
Can't change anything at all or go to full site to change things this app needs a major over hall for the iPhone
Anything Sprint is terrible 1/5
By Pita X
Only thing I use the app for is to report issues which is all the time. And the app doesn't pull my location and I can't even enter any issues. So how long does Sprint need to update its network???! It's been years already so how many more do you people need. Embarrassing
This App is Trash 1/5
This app is garbage ever since the update. The app freezes and say connection error every time you try to do something. Unable to pay bill through it, can't log in. The website is no better, couldn't log in there either, once the customer service help me set up a new profile still couldn't log in. Now the app just times out. Not sure what sprint is doing or who they are paying to do it but they are not getting their money's worth.
Nice look great app buttttt it keeps logging me out everytime i open the app after closing it....pls fix other than that the app is pretty convenient and gets the job done
Would not let me sign in 1/5
Im 100% sure I typed the password correct . Ive signed in before. No password change.
The app logs you out at every turn and then you have to start all over. Then it just sends you to the Sprint website. If I wanted to go to the website, why would I have the app? There is one thing this app is good for. It tells you how much data you've used. Otherwise, forget it!!! You will just be incredibly, infuriatingly, frustrated.
Can't take a payment 1/5
By Xerxes 103
Have been trying to pay my bill for the past few days. Every single time it says the system is down. Please fix!
By During justifying
Stupid I'm going to T-Mobile
Upgraded security 👎 3/5
Really isn't all that great still gives me trouble. So when can I the client of sprint be able to get into my account ? This is to much the new upgrade 👎👎👎👎👎 does that tell you how I feel about this apps upgrade. To funny.
Doesn't Work!! 1/5
Can't even log in! When I type in the right credentials it says "System not available. Try again later.", been like this for 3 months & hasn't been fixed. Bull**** app.
Glorified website 2/5
Save space on your iPhone; this is just a direct copy of their website not notifications etc that would be useful.
Bad from the start 1/5
Won't even let me log in; won't provide enough characters for the email address. Really?
Bad app for bad provider 1/5
I am sick of sprint! This app is worthless, I am attempting to upgrade an iPhone and cannot get into the "shop",it takes me to a blank screen. It also has me login over and over again. This app is a complete FAIL!
Doesn't work 1/5
Been trying to log in my account for 2 days now!! It keeps saying...
"System Not available. Try again later."
Not bad 4/5
By Hi I'm Reality Check
Does what it's meant for. Keeps me up to date on my account. I'm a new sprint customer and like being able to track my usage and this updates frequently. THIS NEEDS WIDGET for iOS 10
Very slow 2/5
It is slow to respond and seems to have a hard time finding your account information. It is useful to see your usage, other than that all other features I've tried are pretty much useless
Won't let me log in 3/5
App is nice but, it won't let me login. Since Sprint.com makes you have a 6-32 username, it excludes only two of my needed characters to log in. Bummer......
By American Women
Love my sprint !! Etc :been trying to. Fix several issues but usually it works out ok . Thanks
No Touch ID 1/5
No Touch ID Support for an iPhone carrier app? Really?
If I'm missing the implementation, I apologize, but I don't think it's there as of December 2016.
Sprint Zone App 1/5
Worse app ever can't get into to the app ever just spins and says connecting failed.
I've deleted the app and re downloaded it same stuff
Log in over and over 1/5
The reason I downloaded the Sprint app was to avoid logging in. At least give us Touch ID. Until then, you may as well use the browser.
Can't access anything 1/5
By Red version
This app is so disappointing. It doesn't run smoothly at ALL, it has bugs, and the most annoying thing is you don't have full access to your account. It'll take you to their website which makes absolutely no sense for this sad excuse of an app. Maybe I'm just too spoiled by Verizon, but sprint could learn a thing or two from them.
Zero stars 1/5
Worthless app. If you want to report an issue because you have no service, you can't, because it can't tell your location. Wait 20 min or more for it to determine your location.
The app works about as good as their coverage, horrible. I can only see the bottom right corner of the login screen and when i was logged in it hadn't update my payment info since October. Service is crap, coverage is crap, app is crap. Bottom line, Sprint is crap and it is time to switch to Verizon.
Not useable.. 1/5
This app is not useable on my iPhone. It prompts me to create a username and password for my business account, allows me to identify myself with my secret question, but then the part of the screen that is for creating the username and password are cut off.
This is my first bill that I'm attempting to pay. I hope I have better luck paying online using my computer when I get home later.
Could use TouchID support 4/5
The app generally works well, without crashes or errors, but having to log in every time gets tedious.
If there were support for TouchID, or a password manager, using something like the GenericPassword app extension on github, this app would become significantly more convenient.
Good app but it freezes a lot and it doesn't update data very quickly.
Better BUT....... 3/5
Well can we plz be fully app integrated so that we never have to leave the app and go to the web browser to do some certain things, can we also integrate the use of finger print scanning sign in please it's faster than always typing our passcode in (just speaking as someone who switched from another phone provider who utilized all these requests, thank you Sprint for your time
Having troubles 2/5
By Doesn't load all the way
Having troubles on my iPhone 7 plus
Just doesn't work 1/5
By James N Jewell
Much like their service, the app just doesn't work. After being told they have just a 1% coverage difference from Verizon Wireless - which is completely false - I was told I could completely manage my account through their mobile app. Since I am unable to do so through their website, I attempted to do so through their app. However, I can only see the bottom-right quarter of the login screen, and even with that, I still get an error saying the service is unavailable when I try to log in. It just does not work.
The login screen is cut off from my iPhone 7 Plus screen. Can't do anything with this app right now.
doesn't load anything 1/5
none of the account info will load. I can't see anything about my account info. It just loads a blank screen.
Terrible app and terrible phone company 1/5
We have been with you guys all of 3 months now and we are apparently being punished for paying our bill early. We have had to call you guys each month and explain that we paid our bill early but yet you charges us 27.65 the first month for charges that your representatives couldn't even find an explanation for. Second month, same thing, except it was 37.65. Now I'm trying to check my bill on the app and it's saying it's December 6th when it's actually the 9th and won't tell me how much my bill is! Ridiculous! I wish we would have never signed a contract with you guys!
Doesn't open in iOS 10 6s plus 1/5
Constantly asking for location access and will not get past that screen.
No icons 2/5
When I open the app, once swiping to the left , there's no list available, I wanted to upgrade my phone , but not if the app won't work
Needs TouchID 1/5
The app asks for my password every time I log in
Installed this on my iPad. Had never had it on there before and the login page was moved over to the left so half of it was cut off. After logging in once, and closing it, now I just get a spinning circle. On my iPhone, I uninstalled it because the updating spinner at the top was stopping when I tried to update the app. After reinstalling it, now the sidebar is broken!! Terrible!! It used to work fine but now it's functionality is seriously crippled. Hope this will be fixed soon!
Haven't been able to log in for over a week now. Won't even update my usage or anything in the app. Terrible!
Is it Sprint in general? Because I also couldn't get the site to load in safari either! But anything else loads almost instantly...
Just Awful. Always have to go to full site. 1/5
Always says system currently not available when I'm changing preferences on the devices. Customer service says I need to go to computer to do it. What's the point? Useless app.
Meh, needs work 3/5
Has some bugs. Most notably, it says i have 0GB Shared Remaining even though i havent used up my data. There should also be a notification center widget to track our data without being in the app.
20 minute wait on the phone for customer service 1/5
This app is great for sprint if you want to pay their bill. If you want to remove a line or cancel services forget it! Sprint will have you wait 20 to 30 minutes just to get to a customer service representative. Moreover you can only speak to a person after you go through 20 different options on there a little telephone tree log. Good luck!