PLEASE UPDATE! 1/5
Every time I try to check my bill or data it logs me out and says its having technical issues. This happens every time I want to check my account. PLEASE UPDATE!
Takes forever to load! 1/5
The new update needs some serious work. It takes almost 35 seconds to load. Before it only took like 5 seconds, what changes did you make to mess it up like this? I had to restart my phone 3 times before I actually got it to load. Needs work!
Anything Sprint is terrible 1/5
By Pita X
Only thing I use the app for is to report issues which is all the time. Nothing works on app. I use Touch ID and it still asks for password. The app is very buggy and it's always loading. Sprint network never improves. That feature on the app is pointless. Every time you contact tech support they always say their upgrading towers!! So how long does Sprint need to update its network???! Sprint is terrible
Pain in the butt 1/5
The app keeps crashing on me every time I try to open it up 😡😡
Terrible app 1/5
This is a terrible app. It is unusable. It will keep asking for a log in over and over again. If I'm trying to pay my bill I will have to try multiple times to get to the right spot.
Buggy, doesn't remember user name and password forcing you to CONSTANTLY change. Very annoying. Web app works fine.
Junk! Keeps track of nothing. 4/5
I got this to try and keep track of my hot spot usage and it does not even do that! Keeps track of nothing don't waste your time with this!
Said there working on it seems like you would have had it working before you release it!
Junk I uninstalled it!!!!
Greatly Improved! 5/5
Very helpful and easy to find what I need.
Do not get this app 1/5
Worst app ever do not get it so hard to operate worst app ever don't wast your time😡😡!
Waste of time 1/5
I've been trying to use this app for over 2 years now. Very few times it has worked correctly. Most of the time, you get errors saying it cant make a connection to their database and to try again later. Well how much long is later going to be? Three years? Four years?
Update: I use to be able to update phone settings the few times it worked, now you fix it by getting rid of it all together. Awesome job!
Useless & Annoying 1/5
The app is supper buggy & doesn't allow me to input payment information, or click on most of the options for that matter. It would be awesome if they'd fix the app. Until that time I'm deleting it & just using the online version. I am also the owner & only account on it.
App update 5/5
Works well for me and is much better than the previous version.
The previous version was so simple and fast! With the new version I had to reset my password, the finger print no longer works and I am unable to make a payment. HORRIBLE!!
Scam of a company 1/5
They told me I couldn't return a tablet because I was one day out of the 30 day return policy. I tried contacting them a day before this and I kept getting the automated system. Now I'm stuck with a bill for two years because the sales rep gave me false information about the product.
App is not working ! Not allowing me to pay my bill :(
After an update it has never let me log back in or create a new user or password.
New update 5/5
Keeps saying "not authorized to use this feature"" what is that
Hotspot data 1/5
It's a good app, does what it's supposed to do, except with the new update hotspot usage has disappeared from the usage details. That is pretty much the main reason I ever use the app.
Always A Log In Issue! 1/5
You literally cannot even log into the app unless you are on wifi. After entering my username and password, without even trying to load, a message pops up that tells me to check my connection and data or that I cannot connect because I have no internet connection. Even though I was able to submit this post off of wifi. This has been like this for the last couple of months now, update after update.
Can't pay bill 3/5
I used to love paying my
Phone bill through the app. Now every time I do so. It just says loading for 30 minutes after I press authorize. I have to usually call or go on the website to Pay now.
Used to Love this app 3/5
Ever since the latest upgrade happened my account will not come up on this app. After uninstalling and reinstalling I go to sign in and a statement pops up to tell me my account will not work with this app, to log into the website to use the services. I was using this app for the last 6 months with no problem at all signing in, but now this app is worthless to me:(
**I have gone through Sprint.com to verify my password many times and still when I try to use the app it tells me my account is not supported with the app?!? I can only use Sprint.com to pay a bill and view my account, the app does not work!!
Nice app! 5/5
I like simplicity and Touch ID. Works for me👌
Makes my Smartphone become a Dumbphone 1/5
What a pain to log in. Always going in circles regarding verifications. It just gets into a vicious cycle, which always ends up in being able to do nothing. I have closed the app, deleted and reinstalled, restarted the mobile: nothing works. It mimics the same poor service in Puerto Rico. They always say they improve, but I keep testing it with opposite results.
Works great! 5/5
Easy to use and access information. Great updates. No issues with password as indicated in other reviews.
Great app, love the new Touch ID!!!! 5/5
👍 Keep making it better
Beyond Frustrating 1/5
I strongly dislike how unresponsive and slow the app and website is. The fact that the app is so slow makes me skeptical about my decision to use Sprint's services.
Needs one thing 4/5
A schedule of projected payments for the next couple months when they are due and when they will populate as me owing them
Please please include this on the next updates
Works just fine 5/5
This has the key information and options I need. I don't have much that I really need to do with Sprint, and this has it.
Payment Option 1/5
I can't make a payment online or through sprint app. I don't store my credit card info due to fraud protection and it says it's optional. But I also attempt to use my banking info and both times the screen just stays on "LOADING.." and the transaction never goes through. It takes customer service 15min to make the payment. Customer service says I can't make payments online or through app without storing my card/bank info.
Very inconvenient. Very unsafe and easy target for fraud activity.
Hate this app 1/5
Every time i'm trying to use this to check my bill I have to sign on and it always tells me everything will time that my username and password is incorrect but if I go on the computer and use that same log in it works just fine this app just seriously needs some major upgrades! I'm super disappointed.
GARBAGE APP 1/5
This app used to be decent now you can't add data via the app anymore and it's not cool. Fix this GARBAGE APP
Agree with Ehh 1/5
I just spent 30 minutes trying to pay my bill through the app and it kept sending me in a circle asking me to verify. When I would verify sent me through the same process over and over. At one point my account balance appeared and when I attempted to pay I was again sent through the verification process. I finally was given the option to pay without signing in. Ain't nobody got time for this!
App is great 5/5
App works great now. Easy to see and pay my bill.
Redundant junk!! 1/5
This app is junk! View my usage...sure. Try to view my bill, nope. Have to log in AGAIN!!! But wait, there's more. I always have to wait for a text verification code before proceeding. EVERY TIME!!! Junk!
Slow and Unresponsive 2/5
Checking the device for connectivity issues results in a "Cannot find page" result so I can't even update my PRL or profile.
The whole thing is just an unmitigated mess.
Edit - thank you for the response. It's good to know that it wasn't my device or network issues that was causing the problem. It's that the feature isn't there yet.
Your app won't give me an option to save my bill PDF to my phone
Normally, I would probably say I loved it. But now not so much. I tried multiple times signing in but it keeps asking me to verify it. When I go to click on my data it shows I'm logged in but when I try to view and pay my bill it's not working at all. It asks me to sign in once again. This needs to be fixed asap!
App is broken 1/5
Can't sign into my account. Says we're experiencing technical difficulties for the past couple weeks. Fix this Sprint!
Touch ID is awesome! 5/5
Love this app...
Works well. Does what it needs to. 5/5
App looks good, works well, and provides the content it needs to provide.
By Mr Swann
This app is as bad as sprints service!!! I do Not understand for as long as Sprint has been around why is the service so pitiful still... They need a change in the upper management or the owners..
Like the updates 5/5
Like that it now uses Touch ID, no more having to log in every time. Great updates.
App has not worked since update 1/5
Did the newest update, still unable to view my bill. I select "view bill" and the load bubble just rotates and doesn't come up as a PDF as it used to so I can see my bill. Has not worked for 3 weeks now.
No internet connection NEVER 1/5
App is ok, but Sprint has the most worst LTE connection, yes, it is cheap, but you can not use it, because there is nowhere internet connection, i suggest don't, just don't even try to switch to Sprint
Doesn't work without coverage ( which is always) 1/5
Wish I knew if the app worked on the go, but since I have sprint, I can never find a decent signal to try.
Five stars 5/5
It's been 10 years since I've had sprint service. Let me say job well done . Great app, and all the features work fine .
Simple & fast !!! 5/5
Works like a charm !!! Excited to hear about the new features coming soon, can't wait !!!
I recommend 4/5
By sheri KC
Good and easy. works great for me
Un-effing believable!!! 5/5
This is a great update! I love being able to see when I can upgrade without having to jump through hoops! Also, the bill pay is way easier to navigate! I LOVE the fingerprint sign in option! Well done!