Held $8000 hostage. Don’t make square upset. 1/5
By GravyRobber 2.0
So they held $8000 hostage for no reason. They then request a bunch of information from us like our company committed a crime. After filling out some of the info I mentioned it on twitter support.
Guess what happened then?? My account was deactivated forever. After using square for years they treat you like a criminal and then ban you.
Stay away from. Use PayPal or someone else.
Perfect for small restaurants!!!! 5/5
The system works amazingly well. It has more features and benefits then similar systems that charge as much as $100 a month for their services. With square you only pay the credit card processing fees. In addition, the integrated online ordering platform is an amazing piece of technology accessible to businesses of my size. The functionality is every bit as good as the big guys that I compete against and makes our business look modern and tech savvy and our customers eyes who demand things like online ordering. What’s more, when we had a problem with the online ordering capability square responded quickly to fix the issue and brought us online.
I couldn’t recommend this product in any stronger terms!
iPhone X support 3/5
Can we get a iPhone X support update. Square update this app ever few day, iPhone X been out almost two months now how hard is it square???
NO GOOD 3/5
You CANNOT take international orders!! I have to receive an email of international buyers shopping list and send an invoice from another app to process their orders.!! Also no filter for website. Customers must scroll through all of your items to find what they’re looking for.!
Updates don’t fix anything! Missing ALOT of Features! NEEDS WORK! 1/5
Several updates later in the same week and still no support for iPhone X! Makes it nearly impossible to quicky ring people out using this application because it's missing so many features and so slow/laggy! This should directly integrate with BigCommerce, but it doesn’t! One page optimized checkout not compatible with Square and BigCommerce either! Square needs a new IT Department ASAP!
Square stand still not working correctly 5/5
I love the square app, the recent update has not corrected the square stand charging issue. Please work on this. Square app is excellent other than that!
THEY NEED TO IMPROVE IT..!!! 1/5
It’s good but they need to improve it. You cannot add automatic service fee percentage.(I don’t talk about tax or gratitude), in our sector we add service fee some of the jobs, previous pos system has it. But with square up , you have to calculate the service percentage and add it manually. I emailed them but 2 months ago but nothing changed. Probably I need the go my previous Pos system,
Love the Square, HATE the Calendar Feature 4/5
The square works wonderfully in most situations. I only have two “complaints”:
1) It’s not easy to remember how to create the custom cash register. We do a lot of events where the themes vary. For record keeping, we modify the register to accommodate that theme. We figured it out once, but couldn’t repeat it. We need that feature to be way more user friendly.
2) When searching for a report by date, the Square REQUIRES you to scroll through the month, day & year. When time is a factor, this is a VERY cumbersome act. Is there a reason you haven’t changed that feature to enable keyboard input?
Aside from that, the Square is AWESOME for our needs.
random account closing 2/5
Square worked great until they randomly closed my account with no explanation, and no reply when I asked. No way to contact them.
Can’t say their customer service is horrible when it’s non-existant.
Went with Chase mobile pay, which has a 2.99% fee for all processing, whether swiped or keyed (Square has a higher 3.5% fee for keyed).
Don’t trust this app 1/5
They tell you it’s possible for an instant deposit but I had a sale of $300 and set up my instant deposit and all and the money never came through and I needed it before the closing of the business day and it’s been 2 days and it never showed up so I’m closing this account and going with an alternative called clover.
Customer name on receipt, invoices 3/5
By willy wright
Dear Square, do you read these? Please respond.
New- notification on iPad app when stock is low not just dashboard.
I really hope this stuff listed below grows the app. I would really like to see it before the end of the year.
READ EVERYTHING: make big changes, not one an update.
Also, need to be able to pull check under reports. Our bank needs this!!!!
Wish invoices could be seen on activity details for customer and take payment under their profile.
Please fix invoices!!!!!
Pay separately on different days and times, split bill. This is a huge problem!!!!!
Also when you invoice, it needs to print out a ticket so you can fufill the order. All businesses are different. Need to help all. Give option (yes/no)
Also, be able to print out all invoices unpaid to mail/ push button to email all or some. This is very important!!!!!
Any big updates soon?
We would love for invoices to get an upgrade. I do wish to see more options!
Thanks in advance,
Our company uses “other” as a category for our Charge tickets currently. We would love if the customer name would appear on the receipt without having to type it every time in the custom field at the bottom of the other menu. We “add customer” to ticket, however, their info does not appear.
Please help!!!! This should be an easy fix.
DO NOT PARTNER WITH SQUARE!! 1/5
Do business with Square at your own risk!!!
I rent out my properties on several home rental platforms of which payment is required in advance to confirm booking. Most of my guest are international so they’re unable to sign after payment is processed. Nonetheless, they arrive, enjoy they stay seemingly but I’ve had incidents that booking.com is aware of; where guest would stay and still dispute the charge after checking out just to get a refund.
Booking.com is well aware of this and has confirmed this to be quite common. Airbnb is designed differently so I don’t have these kinds of issues. Booking.com requires that we the owners process payments.
I’ve had 3 disputes out of many successful transactions. I provided proof of reservation booked through booking.com, supporting documents from booking.com, Identification of guest,... yet square ruled transaction in their favor! Square supports fraudulent customers rather than mediate fairly and protect partner interest! Service was rendered and paid for but square deactivated my acct for absolutely NO REASON and held on to my MONEY!!!!
This is a SCAM!!!
This is a SCAM!!!
This is a SCAM!!!
Great for small startups. 2/5
I love Square, I’ve been using it to runs organizations, business, and small start ups. It works great, is convenient, and the fees aren’t too bad.
PLEASE UPDATE FOR THE X, and then 5 stars.
No Support!! 1/5
God forbid you ever need help because with this company you’ll be dead before anyone reaches out to you. They’ve held my deposits for over two months now and no word as to why this is happening. And now my account can’t accept cc payments and again no contact as to why there’s an issue. Stay away from this company.
HOLY CRAP 5/5
Amazeballs. Love this. Need my bitcoin fix tho.
Good, but not perfect 4/5
I use Square quite frequently and have had very few issues. I’m glad they added inventory levels recently. I do, however, wish the app fit the iPhone X screen. The phone was announced 3 months ago, so please get that corrected.
Unauthorized debits. 1/5
They debit your bank account for marketing’s campaigns that you never hire. Be aware!
Good app 5/5
I personally don’t understand why this app has bad reviews. I love it. Thanks guys!
By Albert frias
I have been using the application for a long time and it always has been great, but just recently when I need to add a client it tells me to update the app and it does not let me save the client info. What should I do?
I wish I could give 5 Negative stars!! 1/5
By Sergio LA
Before iOS 11 was released Square was good. I had just couple issues here and there but nothing mayor. Then iOS 11 arrived and Square became the worst POS solution for small-medium business. Their hardware started to have a lot of issues, the Square stand, the chip reader and the printer stopped working all together. If you contact Square support for help they will blame Apple for all the failures of their own Square hardware. Everybody knows developers have access months in advance to test their apps and hardware before a new iOS get release to the general public. Now if you visit Square Seller Community to look for answers to fix this, all you see is hundred of complains from business owners. Square Product Managers just are giving temporary solution to deal with this, like ¨take out the iPad from the stand, reset the iPad, etc. Meanwhile Square timing could not be better to release their own and new POS system, at the same time pushing their new system through an email campaign to us, the same frustrated business owners who are waiting for more than two months for a final solution. It has costed us time, effort and a lot of money, we have had spend many hours trying to fix this on our own, we had to explain to our customer over and over why the transaction take forever to complete, all this time and hassle and still not an apology or a word from the leadership at Square to us. Maybe when a large number of their customer start switching to different POS solutions like Clover, they will realize they should treat their customers better.
Great App 4/5
You just need to add a Tax Button on the main page to be able to turn it on and off. That would make it a 5 Star App!
Mail box filled with unwanted solicitations to borrow money 1/5
By Jon Jay Master Colorist
Too many unwanted solicitation dumped into the mailbox looking for ways to add an additional service charges like borrow money join our marketing take out A loan.
This is all unwanted mailbox solicitations. Too much junk mail from Square… Very annoying.
First of all let me say I’ve been using this for a very long time… It’s junk switching back to a Flat Fee credit card service provider ASAP… It’s too expensive for this basic service. Goodbye ASAP need to drop this so.
Awful, trick! 1/5
By Needs work!
They lure you in saying it’s free when it’s really not, they create a cash card account when you already set up your own card for direct deposit. The trick is, when someone send me you money they put your money in virtual cash card then you’re wondering what happened to your money it’s moved into the cash card that you never created!!! To take it out and put directly to your bank they will charge you 1%!!! That just personal not business. Before it was free now they want be greedy and steal people’s money!!!! They don’t ask you if it’s ok to create a cash card from their company when you already put in your own debit card for direct deposit! Very disappointed with this company and will never recommend them to others! No Star should be given!
Great app but need to be fixed 3/5
By store 01
The new version doesn't say how much is the change to the client
Customer service? 2/5
I used square for several years but lately been using paypal service. Seemed easier. In any event I attempted to use square the other day and my chip reader has a plug in while my phone does not. I attempted for 20 minutes to find Customer support and email but low and behold it kept redirecting to a 1000 questions. If I ran my business like that I would have 0 customers and it seems the way square wants it. How difficult do you have to make it for someone to email or contact you? Do you have employees or are you out of a garage?
Checkout Not all updated 5/5
Although your latest release calls it Checkout instead of Point Of Sale, your popups when Checkout is loading still sat “Point is sale is loading” There are two different screens which display the old text.
Not so great 1/5
Square is great until you need help. It is absolutely impossible to get in touch with a real live person if you need any assistance. The website says you have to get a code to call in to speak to someone. When I clicked that for assistance, it said my account didn’t qualify and I had to email. I tried calling anyway, but without the code, I wasn’t able to speak to anyone. My email on file is old and outdated from years ago and the only way to update it is to verify a link sent to the original email. I haven’t had access in years. I emailed and requested a call back, but haven’t heard from anyone. That was over two weeks ago. Fail.
Favorite Payment Service except ... 4/5
I love Square and it's products and have used their services for more than five years. I've processed hundreds of thousands of dollars without a single charge back from our guests. We follow all their policies and even pay higher rates for our guests convenience - Guests can pay online and always enjoy their stay more without the usual payment stress on arrival/departure. We just received an unwarranted charge-back from a dramatic old LA actress - their American Express will not pay our non-refundable charge which was accepted and signed for by their cardholder. Square will not cover it or even part of it, because they only protect a single charged amount of less than $250 once a month. This is sooo short-sided. We will no longer accept American Express Cards of course, and we will regrettably have to switch to Stripe for online purchasing.
Processing Fees 4/5
The majority of my customer purchases are less than $100, so they don’t object to me charging a small processing fee. However, one a year, I have customers that will make a purchase of up to $5000. When I have to charge them the invoice fee (2.9%+$.30) to cover my expenses, they balk. They want to know why it’s going to cost them so much extra and I name losing sales. Is there some way to reduce the fees on large sale items. I have been a Square customer for almost seven years.
Never Had Any Issues... 4/5
We’ve used Square for several years now... I think we've had 1 minor issue during the several years that we’ve used it, but the problem was quickly resolved to our satisfaction. This app comes in VERY handy because most people don’t carry cash anymore, and u don’t want to take personal checks from strangers cuz u never know if the check will actually clear & then ur screwed out of your $$...and then u have those people that intentionally write u a bad check KNOWING that the money isn’t in their acct.. so as I sd, this app works perfect for those situations & u get your money right away !
Needs work with iPhone X or maybe it’s the new update. Very quirky.
Love the app but... 3/5
Love this app and I send dozens of invoices a day HOWEVER I’ve experienced a couple times that I can’t send invoices because “the app needs to be updated” the alert tells me to come to the App Store to update, when I come to the App Store no update available for me to click on. This is very annoying because I have clients waiting on their invoices and I can’t send out. Why doesn’t the app update automatically or app updates should be more visible to users to create a more seamless experience. Other than that I love the app but this affects my business tremendously - when I can’t send invoices I can’t get paid!!!!! Please do something about this
Freezing withdrawals 1/5
You can get a lot of problems with withdrawal your money. Very often square freezing transactions for week and more or cancel transaction and you’ll lost your sale.
Tells me to update 3/5
By Friend control
It’s great when it works, however, frequently it won’t let me do anything because it says I need to update. When there is no update.
Loved it until the iOS 11 nightmare. 2/5
By Rosewood Ent
Square has worked great for us, scaled when we grew, looked great on our counters. There have been very few minor hiccups but we got through those fairly easily.
Then iOS 11 came out and our registers connect , disconnect, over and over again. The cash drawers don’t open, card reader doesn’t work, iPad won’t charge, five minutes later it’s all settled down. It usually stops working mid-transaction though. Then we are sent some ‘helpful tips’ to try and circumvent these issues. It’s putting a bandaid on a bullet wound.
It seems to me that Square had a great product, then didn’t keep up. My company is without recourse, can’t downgrade, can’t get a new system (will have same issue), can’t update the app (Square says its apple’s fault).
I don’t want ‘helpful tips’ on how to Gerry-rig a point of sale to work half the time. I want it to be fixed!
Great service ok app 3/5
The app is not that great, way better to use the full site. I wish the app had discounts available. It makes it so hard to give discounts on my mobile device which is what I’m using 90% of the time.
Tap, Swipe, Chip It! Innovation📲 5/5
Safe, Secure processing!
Businesses I've trusted to use this App. Has always delivered, accurate information, and great options for me to view and obtain my E-receipts. I can then capture, save and forward via email. Prior to archive, once I've E-Balanced my hourly, daily & weekly transaction reports. Ideal, for those of us, aspiring entrepreneurs wishing to also make such an investment using the benefits of this App.
📲💋 Great work Developers!
App Broken on 11/18 1/5
By Hey Its JJ
Broke on 11/18, please fix!!
Before 8pm Central Time on 11/18, the transactions page on my mobile device showed only the transactions of my username/login associated with Girl Scouts of Eastern Missouri (GSEM). Sometime later that evening, every GSEM transaction from all users across the state started showing (and still today shows) on that page. I can’t filter down to transactions only on my device, either.
*Girl Scout Leaders have already stopped using Square, since we cannot distinguish sales from one Troop to another.
Bottom Line...My Troop alone transacted $106 in Sales with Square that first day, which means Square will lose the income of over $400 in sale fees in the next two weeks...from my Troop alone.
UPDATE: The password issue is resolved! Thanks for contacting me, but the issue involved a miscommunication between myself and the other account sharer.
I can no longer log in. I have an iPhone 5s and iOS 11.1.2. I can’t contact Support directly because to do that ... you have to log in. Is my phone to old or something. The account is shared by a fraternal organization. One other person has access, and he can log in.
Great POS, terrible updates 4/5
By Brad Logan
I love and recommend Square to everyone interested in a super versatile POS system.
However, these updates are killing me. All of the equipment (register, chip reader, receipt printer) disconnects for no reason, and you have to unplug them from the power source to get them to reconnect, which only works sometimes.
The app itself has also had an incredibly slow reaction time, which in a busy cafe is not great for business.
PLEASE do something about this, Square!!!
Good upgrade! 5/5
Inventory upgrade is perfect!
Go somewhere else 1/5
By jake sweet
We contacted square as we suspected a customer. Square started an investigation with this c. card and found this to be a valid scam. Our instincts were correct. This was three weeks ago, square has withheld all our money in transactions since. Undisputed transactions. We cannot get them on the phone. They say we can still use the account, collect money, but we don't get that money into our bank account until this possible 90 day investigation is over. We are being punished for reporting a fraud.
iOS 11 is a Nightmare 1/5
Just updated my work iPad and find out Square won't even open. Then I read online that Square has known this problem for WEEKS and has yet to issue a fix. This is gross neglegence and a complete failure to your customers. Are you really still sitting on your hands and this? I am disgusted. To everyone out there, get Clover. It's crude but at least it works
Upgrade please 5/5
By Alejandro osorio
Actualicen rápido no puedo entrar con mi iPad
Awesome, but make sure you set everything up perfectly from the beginning 3/5
Great app, great fees, great customer familiarity and willingness to use, but here I am having to hand-calculate thousands and thousands of sales because I did not set up my categories perfectly from the very beginning. As my sales and items grew, I added and changed categories, but unknown to me, I could not change past sales categories, so I have dozens of categories of past sales that I cannot change. So, I decide to buy QuickBooks, with the knowledge that I would have to export all my data and change all the categories and sales by hand in order to streamline my categories and sales, but, NO. I can’t export more than 1,000 lines. WTH? So, I am having to manually calculate almost $100,000 of sales....i.e. pencil on paper, and I am extraordinarily unhappy.
Not optimized for the iPhone X 1/5
I love square but the wireless chip reader takes way too long to establish a connection each time you need to use it. I’m extremely disappointed a company so dependent on the mobile application platform has not optimized their application for the screen on the iPhone X
Toilet app 1/5
Don’t waste your time with this app! This company will make you jump through hoops if your customer orders services that they consider too high. Because my customer charge was $1800 they assume were fraudulently charging them so they suspended our account till we provide dozens of documents proving the charge is legitimate and they refuse to just as easily contact the customer to confirm the charge. Meanwhile our account is suspended for clearly no fault of our own! If your a business do not waste your time with these incompetents!
Love it except... 4/5
I love how easy it is to use! One thing I wish I could do is view the amount in my inventory on the phone app. Most of my business is done on my phone or tablet and it would be great to see exactly what’s in stock. Right now I have view it on a web browser or in my excel document where I also keep track of inventory (because I can view that on any device)
Annoyed to say the least. 3/5
You can only link your bank account, nothing else, so to use funds that are collected with this with things like Apple Pay, PayPal, even Square Cash - which is inane that they aren't automatically connected both being a service from Square -, you have to wait for funds to be transferred from the buyer, to your square POS, then finally to your bank. Or you have to pay a fee to move your funds quickly. Either way the fact that it isn't synced with the Square Cash app is just ridiculous.
You have no choice over deposits. Funds are automatically deposited in a few days or you have to pay to move them instantly. I don't want any of my funds moved automatically at all.
The customer service is horrible, but that's a growing trend with companies like this, they expect you to wait 1-3 days just for an automated reply from a poorly trained incompetent person who is barely proficient in English, or expect customers to ask each other for help. That's ridiculous. The entire concept of making customers rely upon each other for answers about your company and its procedures that your customer service department should be doing is an absolute joke. I don't care if I'm asking a question about $3 or $3,000, it's not up to other customers to provide me with answers or help.
Right now I'm beyond irritated and probably won't even bother to use my square device again, solely because of the company and their lack of proper customer service. I'd rather use PayPal, which is pretty bad as I don't like that company much either. But at least they provide help for customers when you call.
!!!!!!!!!! Warning horrible service !!!!!!!!!!!! 1/5
By unsatisfied business owner
I opened up a square account I was approved and then after completing a transaction with my client square deactivated my account and now are holding funds for 90 days also after deactivating my account they refuse to let me call and speak to someone will only email I would never recommend this to anyone I have been in business for 20 years and never had this horrible of customer service!!!!!!!!!!! SCAM