Highly recommended 5/5
By Amsoil Eric
Been using it for a couple years. Never had a problem. Uses very little data and is quick for the customer and quick payment for the vendor. Better than the ‘other’ company I was using hands down.
Major app crash 1/5
By Stupid upgrade
I updated my phone (iPhone 7) to iOS 11.0.3, and the square app crashes after a few seconds 100% of the time. I can’t use it anymore. Please fix.
Invoice fix 2/5
By willy wright
Please continue to develop invoices. Need it to merge invoices for customers. Show it on their profile and be able to print easier. Also, a couple more complimentary services like square loyalty and inventory. Other than that, love it!!!
where did employe managment go!?! 3/5
By Da ranger
I no longer have employe managment options.. whats going on here?
Doesn’t Work with iOS 1/5
Edit: Square commented on this review with a link (the same one they sent me multiple times) to a troubleshoot page for the chip reader. I am having the same problem with the *regular magstripe* reader that I mention in the review. Square’s support really doesn’t read customer complaints.
Original review: I bought a chip and swipe combination reader, and while it worked fine on my friend’s android, it didn’t work at all on iOS. I returned it and got a replacement chip reader - same thing, doesn’t work. I gave up and returned the replacement and got a regular swipe reader - that doesn’t work either! I don’t know what happened to this company, but nowadays they make garbage software that doesn’t work.
No Customer Service Call Center 1/5
Worse service ever. No replies to emails or FaceBook Messenger. Will deactivate your account without notice!
Don't bother downloading. So not worth it.
Haven’t had any problems until today. It keeps telling me to update square and I try and nothing
Cannot connect to contactless chip reader after update. 1/5
I just tried all options following the steps on Help, but I still can’t connect it. New update ruins it.
Needs improvement 2/5
I like the inventory but I can only see quantities on computer. It would be great to see quantities from the phone application.
Square ....The easiest thing in business I've ever done. 5/5
I had seen a few bad reviews on here and just wanted people to know that, that's not the case for me it's bee the easiest thing I've done since we've opened our business almost 2 years ago. It's super easy to use the customer service is great and for those bad reviews that I've read there business are questionable. I'm sorry but who takes credit cards at a garage sale. Non the less just wanted to let everyone know that the service is great the rates are the lowest (I've) found and so simple to use. And NO I'm not being paid to write this review..If you have a small business this is the way to go.Thanks Square...JW owner of JWs on Main.
Horrible Service - They will embarrass you - Beware 1/5
PLEASE READ before you sign up.
After doing a few small transactions with my smaller accounts I ran a large batch payment that my biggest account sends for all invoices billed in a cycle, every two weeks.
Within hours of running this batch payment, coming from the largest collision repair chain in the USA who uses one of the largest and oldest banking institutions in the USA, I received an email from Square stating I needed to provide documentation on the validity of this charge.
I provided a screen shot containing all information they would need for researching the authenticity of this charge with both Caliber Collision and Wells Fargo and in my comments stated the way I do business by billing multiple invoices to multiple Caliber locations per day and the way they pay is by providing single use card numbers that batch pay several invoices at once, 70 in this case.
Within hours of sending this information I received another email from Square stating my account had been permanently deactivated and these funds would be held for 90 days because of fraudulent activity.
Did you even contact my biggest business partner to verify they issued this payment? Did you even attempt to contact Wells Fargo to verify the security protocols I had to go through with them just to even process the payment?
I can no longer process payments for any of my accounts because Square is simply inexperienced with this method of payment and unwilling to research the matter to preserve my credibility with my business partners.
What an embarrassment you are Square. Thanks for helping me get my business off to a good start!
High rates and buggy software 1/5
By Mo wine
There is better pos terminal software available. Square charges high rates or transaction fees. Moving to more affordable software that doesn’t have such buggy problems. Readers that Square sells are very unreliable.
Square has been holding my money since march. After 90 long days of waiting for a disputed transaction I get the results, I was the winner, and after that they still holding my money, I send them emails they just don't replay, phone call? I'm not qualified for phone calls, of course I'm not, and they still have my money!
One of the best things to happen to our business! 5/5
By cosmic john
I have found the fees to be more than competitive when you factor in the other guys additional fees. Sure 1.5% plus x sounds good but when you add up the monthly service fee, the statement fee, the pci fee, the costs were almost identical. The difference is in the software. We have switched over to square for tracking sales, time cards, and costing. This has helped us save dollars and get a better handle on our business. Thank you Square!
When will iPad version catch-up to Android version 1/5
When will text based grid view be available for the iPad version of this app? It has been in the Android tablet version for over a year. The product development team is lazy!
Crash again 1/5
By Pink tlfs
I cant post my review...
I recently updated my app and it keeps crashing. I'll try to navigate thru the register but it continues to freeze and crash. Please fix this as it is negatively effecting my ability to run the app when customers need to pay. Ive already had to inconvenience customers by writing down their cc info because of the crashes. This creates higher fees for me by having to manually input the card info.
Poor service 1/5
By Montoya Heating Cooling
This app is only good if you start your business on a wim, the very bad thing about this service if you get customers who lie about transactions and report fraud charges square will 100 percent of the time take the money out of your account and give it back to the so called customers up to 30 days later and no matter what evidence you give them they don't care and will wipe your account out. Going to Bank of America and getting a business owner based customer service and only get charged.50 cents per transaction you end up making money instead of loosing with the percentage fee. Go to a real bank and get ach system
Deactivated feature 1/5
I had been using square for my business for 2 years when one day they decided to deactivate my option to run a card through the app so In contacting them they couldn’t let me know why they had to do it and could not explain it to me. Bad service and I was shut down for 2 days and lost lots of money. Moved to Clover instead
Cannot confirm identity 1/5
By Mother Pig
First time signing up w/square & I get this notice. I'm positive I'm entering in MY information. How can I be identified if square is not accepting my correct credentials. None of that BS typo stuff either I'm sure i entered it in correctly. Unless if I'm doing something wrong?
Head Phones 3/5
I understand that the card reader is inserted into the same jack. But, if you are on the phone using your headset and trying to make a sale, it becomes extremely inconvenient when the headset starts spazzing. Then it leaves your volume at 100%. So if you forgot about that, and plugged in your earbuds and put on music- whatever it is gets blasted.
Working with mobility is important to me. But if I’m trying to make a sale without the card being present it is outrageously inconvenient.
Square is fine to work with. But the app in this instance is terrible for conveniently delivering quality customer service.
No Customer Service 1/5
By Peter G'
I was excited to use Square but when I needed help and a few questions answered there was no one to talk to, no number to call and no Technical Support for assistance. If I can’t talk to someone when I have a problem or need troubleshooting help then I can’t use that service in my business.
Le bomb!!!!!!! 5/5
Best in mother fing class POS. Call me..
Can I speak with a person?!? 2/5
My account was hacked and I reported it had been hacked! My account was deactivated and I lost my revenue plus the company apparently kept the hacked funds. I called and emailed only to be told to refer to the email they sent, which led no where. Only had 4 options with automated service and none were options I needed.
Excellent App and Good Company 5/5
We have been using Square since 2014 and have had zero issues with any of their services. Deposits always arrive on-time, the website shows us exactly what we need to see, and the app always works great. We process nearly $40,000 a year in credit cards and that number grows every year and since 2014 Square has been our only choice because you can’t beat the ease of use and the features. This year we opened an online store and Square offers a payment gateway for BigCommerce so our online store was ready to take payments in less than a minute, you can’t beat the ease of use.
Lost a customer thanks to Square 1/5
They updated their app and it kept crashing. My customer was paying with a credit card and couldn’t pay thanks to Square. They went elsewhere for their products who used a rival.
Customer service is nonexistent in fact it’s on a par with Twitter.
I lost a $2500 sale thanks to an app that stopped working and refused to work for 6 weeks and never got a single response to tweets or emails.
Dumped them for a rival!
I think this is a great tool to work with really easy; but something I disagree is that in Panamá 🇵🇦 my country you don't have support with our banks and now I expended more than 40 in this product and it does not work!
Ok service 4/5
The app, the service, the customer support could all use some improvements. What can use the most improvements is their rates. It’s crazy ridiculously high! The WiFi scanner and other accessories are too expensive.
It's in the details ... 1/5
I want to believe in this product and I'm a long time user but I'm ready to change that because there are multiple problems and the problems are in the details.
I don't receive consistent emails. I'm signed up to receive emails on almost everything but I only receive emails intermittently. When I called about this email issue I was advised that it was my aol server. This is not an acceptable answer especially when I have never had a problem with any other emails coming to my aol account. After 5 years you would think they would resolve this issue but they haven't.
I'm signed up for the appointments which is a $30 fee. What they don't tell you is you are taxed on that $30 fee bringing it to $32 every month! When I called on this taxing on a fee for service issue (I've never seen in this in any other banking area) I was advised by the representative that she did not know why and she would email me the answer. Never received an email because - see above I don't receive emails complaint.
I was utilizing the invoice option for awhile but that had many issues. Invoice numbers not matching when payments were made and I couldn't figure out which customer paid and which one did not. Huge issue ! Then one morning I woke up and the app said no outstanding invoices. The update to the app wiped out ALL invoices and I wasn't able to receive or follow up on payments. Not acceptable.
Disputes - I'm a service oriented business. I provide a service and they pay a fee. I recently found out that I had 6 disputes on my account (over 5 years) 2 of them I knew about but the others I didn't. Why? Because I don't get emails. When I have a policy on my account that's detailed on the receipt of NO REFUNDS - Square should be required to honor that policy. Square should be required to protect their customer not the person that pays for a service and then decides they didn't like what they heard or whatever.
Capitol - borrowing is made easy but expensive and confusing. I'm paying 12% on every transaction (yes you read that right!). Initially there was a $200 fee to use this service. But the most recent borrowing was $400 and it was confusing because in one place it read "one time fee" and in another place it read "taken out over the life of the loan". So which is it ? This will be the last time I borrow from square.
I will be switching to PayPal.
By Christopher Lakeshore7
They will steal your identity and sell it. Giant security risk. Use stripe or PayPal or anything other then square. Their customer service is worse then Comcast. The worst app I've ever downloaded.
Works Great. 5/5
By Head Gone®
No complains. Would love to use with Quickbooks desktop but I know quickbooks charge fees for everything so I guess no time soon.
WAS enjoying using square 1/5
I signed on for square for my small business, everything was going great, until I tried sending an invoice one morning after updating to IOS 11, and found I couldn’t use my account.
Thankfully I had an old device that hadn’t been updated, if not for that I would have lost the sale.
Under normal circumstances I would rate the square 5 Stars, but I can no longer even use it, rendering it completely useless.
We need an ios11 update, like now, the update wasn’t a surprise so I cannot believe the developers weren’t prepared for this.
BEWARE and read! 1/5
I was notified by life lock that one of these has been issued under my social security number. I’ve never even heard of the company but they refuse to work with life lock so I’ve been attempting to get to the bottom of it personally. They don’t accept calls from non account holders and because they have issued one to someone I can’t register. Thus far, they have not responded to any emails. I would say BEWARE. I only downloaded the app to attempt to get someone to communicate....
helppp , no respond 1/5
I had problems with the transaction , the money customer paid is different with the money square deposit to my bank ( every weekend )
is this scam ??? please response
Terrible customer service 1/5
Our service was cut off and we never given a valid explanation. Absolutely terrible experience.
Been using square for months and love the ap. Went to conduct a sale today with my business and the invoice button is gone with no explanation as to why? I'm going to have to use another pay source to help my customer. It makes a business person look extremely unprofessional to be fumbling around trying to figure an ap out! Unacceptable! Please fix this immediately!
By Mandi Fullen
Where did the option to send invoices go?!?!
Rip off 1/5
Do not trust then in this last week I lost over 15000 because of their bs .
This app is awesome!! I own a boutique and it's so easy, simple, and fast to use. I have no problems with this whatsoever!! The only feedback I have is to get more updates, but other than that...amazing!!! 👍🏻
9/11/2017- love this system! I have never ever had a problem with my deposits. Always on spot. I even made a small investment when you went public. Thank you!
Just one small thing. I would love to add my clients name to transaction. When I look at receipts it only shows charge and service. When I used to use my phone for transaction I was able to put their name in notes. That is not an option for my ipad. So if there is a way please can you make happen.
Really don't care about new logo just doesn't matter old or new. I would like to see the update efforts go into something more meaningful. ie.. THE TIP BAR. Move it to the top and allow client to add amount of tip not percentage based. Please please please listen to your reviews and change it.
More money in my pocket means more money in yours!
Worst ever 1/5
I don't usually write good or bad reviews upon businesses because that's just not my thing but this point of sale system flagged me because of my first big purchase I've had since I've been in business and closed my account and I am highly upset and disappointed that I have to look for another point of sale system 😏
Worst customer service 1/5
It just takes that crucial moment when your swiping a $2k payment and have your app down and no support from customer service. Happens often, and here's how you get to talk with someone of you can't log into your account, ready for this, you have to log into your account t to speak about why you can't log in. Crazy? I know, so you sign up for a new account and Simone will contact you shortly to see if they can sign you up. When it comes to finance, sales and support, always keep in mind these reviews and skip using square and your life will be happier. Try joist
Not opening 1/5
The app is not opening on any device!
I loved 5/5
By El beybo
The best! La hemos usado por casi un año y no hemos tenido ningún solo problema y yo la recomiendo 100%
We are trying to get our Square setup for a restaurant we are opening. The app on my phone was working. Now it crashes immediately! Please fix it ASAP! Not a very good 1st impression.
The app crashes as soon as I open it and is unusable.
Better than venmo
I hope they close you guys down. You're garbage Pos stands for piece of 💩 company. I'm going to report you everyday to the BBB until they investigate you..
Lost Business! Un Trusted Company 1/5
After many years of having square, they closed my account without warning or time to find another point of sale. I lost Business because, I couldn't accept credit cards, after canceling in the middle of the day with no real reason. I keep asking them why they canceled my account and they refuse to provide me an answer. They make it impossible to speak with anyone there to explain to me why my account was terminated. Even when I did have the account the app would always crash and the processing time took so long that customers grew impatient. Do not recommend, if you do go with them, find a back up just in case
Seen better 1/5
Not that good, many features from web site not in mobile or they don't work well and are a pain. Clients can't pay invoices, they time out apparently and has gotten progressively worse instead of better. They had potential at one time, now not that impressive. Done using completely, customer service poor as well.