Green order button 4/5
I think the app is a great tool but my only request is that the green order button reflect my true balance.
It would be nice to glance at my balance instead of having to open another page.
Login error 2/5
Trying to login and throwing this error, “We are sorry system error has occurred please try again later”. However able to login in webpage.
Sign in issue 2/5
I have the iPhone X and the app will not let me sign into my account. Please fix.
What Starbucks are Corporate! 4/5
I really like buying without getting in line. Especially when there is a long line. It is like cutting without people in line getting mad.
Need to add something to tell us if reward for free drink is accepted. I went to two Starbucks in Las Vegas trying to use my free drink and both said they don't accept it because they are not part of Starbucks corporate. They accept the card for payment but can't do the free drink.
Absolutely Awesome 5/5
By Myra Mason
It is so convenient and fun to use. It prevents the lost of your Starbucks card when it's right on your phone.
Still Awful! Still Can’t Log In 1/5
I switched to a new iPhone and have not been able to log into the app at all. I even went to the website and changed my password. I can log into the website but not via either the new or old phone. Both say “a system error has occurred. Please try again later.” It’s been days and I can’t use the app to pay so you’re losing money, Starbucks!
Updated on 11/23: One month later, All app updates applied, still can’t log into the app, still useless.
Coffee is pretty cool 4/5
Who doesn’t love coffee? Who doesn’t love receiving free coffee from buying coffee? Probably no one ever, or just a really strange person who Id never invite to Friday night GameNight and most certainly never Sunday brunch. But I️ digress. The app is amazing in that it works well in keeping track of purchases, being able to order from your local store straight from the app (even make and save custom drink orders), and when you are bored in line you can play with the stars and flick them all around. The only negative aspect in my opinion would be that you MUST pay from the app to receive your stars. You used to receive stars just from scanning your phone but one day it stopped. Constantly reloading and then immediately ordering (which seems to happen more often in this time of economical distress), has gotten very tiresome. But let’s be real, it’s an app for expensive, snobby coffee, so if something on this app is making your day harder, then you sir or madame, have it made.
Like it 5/5
Use it to order all the time!
Great app !! 5/5
I love it !!
No extra brevè.. why? 2/5
I like the app in that it makes ordering easier however where you used to be able to order extra brevè now you can't .. that needs to be fixed!
Balance, Stars, and Challenges 2/5
I continue to run into the issue of the balance not being updated on the app although at the store when I go to pay they say I don't have enough money on the app!!! The stars also take a long time to be reflected in the app sometimes over 24 hours and this is true to the challenges as well. I did a challenge 2 days in a row and waited for the first day to populate, the next day I had the exact order and still didn't have the challenge updated and when I mentioned it to the manager at the time she literally shrugged and said - well I don't know anything about that! It also seems to be an issue when I order in person and tell them I need to load the app and then they entered the order to the register then they can't load mid transaction and that if they delete the order they don't know when the partial payment would be put back on my app and then they ask for cash! I tell them I started off telling them I needed to reload and have the app and credit card out together! Still a disconnection from the app and the stores!!! I would also like to see my actual listed so if any reason I don't get the correct stars or challenge it can be mitigated. I feel like I have done my side purchasing the items for challenge but then getting ripped off by not getting any of those stars and then since I didn't take a receipt I have no proof that is what I actually purchased and stars should be awarded for the challenges!! I'm out 200 stars in just the past 2 days!!!
Great App 5/5
Love how easy it is to use.
How to use the rewards 5/5
I really like this app, I have been using it for a short period of time. And to be honest I don't Go to Starbucks often. I recently got my first free reward. Or at least I have a notification of a free rewards but I cannot figure out how to claim it. When I open the part we're the notification is on the app. It just gives me the number of stars collected but I don't know what to do next. I'll appreciate it if someone help me out. Thanks!
Won’t show record of transactions. 3/5
Since bug fix on 11/17 app won’t show purchases or use of star rewards.
Awesome app. 5/5
It is very well designed and easy to use.
Love SB in Salinas 5/5
SB on North Main St in Salinas is the best!! Tried a few others in Salinas but this one rocks!! Best people, best drinks, best food.
Love it! 5/5
Starbucks mobile order and pay is amazing!
It’s convenient to buy from my iPhone. Too expensive 3/5
It’s a good app. I just wish that they’d offer more discounts, given the high prices.
What I like most is the convenience of buying from my one. It’s one less card to carry.
It’s busted 1/5
App used to work great. Used it almost every day. Now it crashes if I’m connected to the internet, which basically makes it unusable. No more mobile orders for me, I guess.
App freezes 4/5
By Target ad
Sometimes the history freezes and I have to delete app 😭 and can’t get wi fi ever at STARBUCKS
Never lets me log in, always have to reset password 2/5
Every so often I get logged out. I know my password and yet it will never let me log in with my credentials. EVERY time I have to reset it, and because you can never use a password you used in the past, it’s constantly changing. I don’t go to Starbucks much anymore because I’m tired of the filthy conditions I find the stores in, bad attitudes of the 16-20 year olds, and the app always gives me problems. I’ve contacted support a few times, yet I consistently receive the same garbage canned response from someone who doesn’t care and doesn’t pass along any feedback.
Best App...EVER 5/5
By Shad B
Utility, UX, Rewards, free downloads, integration. Just EXCELLENT!
Drone me coffee 5/5
I would give it 6 stars if they droned me coffee
Why do my star dash offers keep disappearing before he expiration date? 2/5
By You Don't Like My Nicknames
I really do like the app and the fact that requests I’ve sent (and I’m assuming others have sent the same) have been implemented. However, recently my star dashes have disappeared. I’ll be one item away from achieving the goal with days left on the offer, and it will disappear. It won’t even show up in my past offers section. These really do get me to spend more but maybe I should start ignoring them and not purchasing more than I usually spend.
History has stopped working 3/5
By Naturalist To Be
A usually convenient app has been experiencing a glitch. I have not gotten a receipt or any entry in my history for week. No receipt, no listing in history for purchases, stars earned, stars used, or card reload. Please fix. The good news is that Stars total still works.
Great app 5/5
Doesn't work...useless 1/5
I can't sign into this app, but can sign in online just fine. This app is completely useless.
Bad update 1/5
App just updated and wiped out my cards on file and history.
Why not?! 5/5
Don’t have to wait and still get to work with some time to spare! Plus that and my drinks are always right!!
Great Manager 5/5
By COD SAC
Super easy App 5/5
I love this app just load n buy Starbucks. I love going into the shop and I only need my phone. A++++++
Easy to use 5/5
Love the mobile order feature
Great app 4/5
By Winston the Pug
The only thing I don't like is that the messages disappear from the inbox shortly after you read them. I sometimes forget what they say and want to check back later. Otherwise it's a great app and I use it regularly.
Cranberry Bliss Bar 1/5
PLEASE BRING BACK THE OLDER VERSION OF THE CRANBERRY BLISS BAR. I miss it 😭
Still unable to mobile order my espresso drink; 4 shots (2 long, 2 regular). For 18 months I have been calling Starbucks and sending emails asking them to update the app so that I can mobile order my espresso drink. Everyone thanks me for my recommendation and concerns and that they would get it to the appropriate people but it’s still not fixed. For 10 years I have been loyal to Starbucks believing that they take their customers seriously. I get the sense that now they’re too big for their customers. So sad to say, that I’ve now found other sources that meet my coffee needs and now rarely stop by Starbucks.
Well done 5/5
Free coffee and convenience
love being able to skip the line by making my order through this app. simple to use and love that i don't need to carry my card around with me as well, paying and ordering got a whole lot simpler!
Bad app 1/5
Constant system error accessing my loaded cards in app. Yes, deleted and reinstalled. Yes, changed password. No, it won’t work. The website suggests you print a barcode each time. App also relentlessly shows you nearest store on opening phone—no matter what you do in settings. Bad app.
Great App 5/5
This works in so many ways. I only wish it would notify when my drink is done.
I love the Starbucks challenges, keep them coming more bingo please 5/5
Love the star rewards
Ever since the most recent update on November 20th the app crashes whenever I try to open it...
Doesn’t work - can’t get location information 1/5
This app doesn’t work. It cannot find stores even in midtown Manhattan - looks like their GPS functionality is broken but you can’t even enter a location manually or choose from a map.
Crazy over Starbucks app 5/5
I am in love with the app. Placing and picking up an order has never been easier! I have ordered specialty drinks and they have become so addicting that I have changed my star status quickly. I will continue to be a fan of this Starbucks app and enjoy the many benefits of the franchise through my phone! Oh, Chai Tea, Soy with no water is my favorite. Just tap and pick up! Easy peazy.
Order ahead! 5/5
Update: new release installed yesterday. Mobile order ‘lost’ today
Being able to order ahead when I am walking the dog is way better that tying him up while the barista works magic! Thank you!
iOS 11.0.3 cannot sign in!!!!!!!! 1/5
Though updating to the last version I can not login my account on iPhone 7 with iOS 11.0.3. Now I can only use a web browser to sign in Starbucks.com, but there is no way to place a mobile order on web page....
Better but still too SLOW... 3/5
This version is better than the last update, which took about a week to update balance, but still takes more than 24 hours many times. Need to fix option to tip. Not working at all on this version. Not a fan of the new program star levels. I was happy to see it update to an amount vs per order but it is taking much longer to hit a free drink in spite of the fact that I spend about $12 per day every day.
By Butterfli Baby🦋
I ABSOLUTELY LOVE STARBUCKS 😍😍😍🙌🏼
I like not having to take cash when I walk to my local SBUX. Just load the app, pop my phone in my pocket and go.
App is good! 4/5
On almost all your drinks you have an option of ordering a 1/2 decaf, 1/3 decaf, etc. Except you don’t have that option on your brewed coffee. Please fix it. The employees are always great about acknowledging customers by name, and getting the orders correct . Thank you.
App is saying drinks are out of season and they are not