What’s up with the whipped cream? 1/5
I don’t want whipped cream on my drinks, but the app continually sets it to “regular” when I hit “no.” I’ve deleted and reloaded and it is still happening! No convenience to the app when I have to go into the stores and order so I don’t get whipped cream.
Cherry Mocha Madness 5/5
Love this app and my local Starbucks Augusta Road, Greenville SC, for replacing my rewards drink that I spilled in my lap!! Wanted to tip them but I guess it’s too late for today. Next time y’all! Thank you Starbucks! 💕
Worst App Ever! 1/5
I’m not usually one to write a review but I have been working on this app for over an hour and have tried every single thing I could to make it work. The location problem is so frustrating because it picks store that I don’t want to use to order from. There is no way to change it I have deleted the app and restored it. I changed all of my information to see if it would start over but it did not work. I put my credit card information in and downloaded the amount on the card. It will not allow me to use the location that I am selecting on the map. Every time my arrow down it picks the location that I do not want and I cannot change it no matter what. There is no use for this app since you can’t order from the store that you want to pick up from.
Price & Set my store 3/5
Seriously Starbucks, you make so much profit and you’re afraid your customer is going to see the price of the food? The people that goes to Starbucks isn’t afraid of spending a couple extra bucks for good coffee & food. What the customer wants is honesty.
2. I’d love to set “My Store” so I don’t have to search and switch store all the time. The search can be secondary.
3. Add-on to 2nd point, I wish there’d be a “pre-order” feature, so I can order during the night when the “My store” is closed, and pick it up on the set time the next day. That would improve efficiency and cutdown waiting time.
Love Starbucks, you’re welcome. 😏
The update messed it up 2/5
This app has always worked well for me but the latest updates have messed it up & now it doesn’t update the history. I’ve tried to use several star rewards lately before my stars expired & it never showed that I used them so they expired anyway & today when I tried to use one it ended up charging my card instead! So it still says that I have 3 star rewards but apparently I can’t even use them? Please fix the issues with star rewards, it’s been this way for at least a month now!
Almost never works! 1/5
This app is the worst! Every time I open it, I never know if it will work. 75% of the time it doesn’t it says, “sorry we are unable to log you in”. I have created new users, uninstalled and reinstalled the app, nothing works! It is frustrating when I have money in my account and I can’t use it due to the app never working.
I do not recommend it to any one! You are better off with a physical card.
Broken app 1/5
App won’t let me search for my favorite store. It only lets me use location services. However, location services can’t seem to find a nearby store, even when I’m standing inside of it.
Very easy to use 5/5
Love the app and the improvements they make keep making it better. It’s easy to use and the map capability is awesome! It gets me to the nearest Starbucks even here in Japan.
Every day is a Starbucks Day! 5/5
I love my daily Starbucks. I am gold a year out.. YAY
Double or or no order 1/5
I seem to be the one person who has this issue. I either get an error that says try again and when I do, I get double charged or I don’t get my drink(s). This happens daily and since I order 2 to 3 times a day it’s very frustrating.
I love you get points for purchases and can earn your way to a free cup of coffee. Wish there was a way to earn more.
Love it but.... 4/5
It doesn’t load money correctly
Very effective app! Great for using when out cycling - I don't have to remember to have extra cash, cards with me. I like the points.
Using your card and the app 3/5
It appears that if you put your debit out Credit Card on the app. You still have to load money onto the app our Starbucks website our it will just deny the purchase. It says the card is empty. So unless you like to always transfer money onto Starbucks having your card listed does not help.
It would be best if there was a way if your card was listed under the app our website that when the barcode was scanned it would accept the purchase.
But instead I have to always go and enter in the receipt code. To earn rewards.
Works okay 4/5
The app itself is fine, but it doesn’t sync with the Apple wallet so it doesn’t show your real balance
The Starbucks app is great! Track stars, order ahead, reload a card...awesome!!
Mobile order delay 3/5
By 3rd in punch bowl
I moved and started to place mobile orders at wekiva springs rd/rt 434 in longwood fla. NEVER hv i strived to hv my coffee ready, two times, order had not even been pulled. Walkins were leaving before me. This time.. wrong coffee even!!
Good App 5/5
By Ben Davidson
The tips portion rarely works.
Stores list needs work 3/5
Need to list stores with restricted access as just that on the store info. We drove around looking for a store only to finally figure out it was on the air base. As everyone knows you can’t just drive onto a base without credentials. We wouldn’t have wasted so much time had they listed this properly on the store info. Them we didn’t have time to find another one.
A must have 5/5
By Dr. KMW
This app keeps me connected to my Starbucks. Informative. Fun. Love the stars.
Ice options 4/5
Won’t let you do “no ice” option now. It just changes it back to regular.
There is no way to order off the menu, if I wanted a tuxedo mocha or a medicine ball I couldn’t do it on the app. Now maybe there is a way and I just have not figured it out.
What’s missing 4/5
The only thing lacking is an area for notes. Temperature (what if it’s for a kid).
My one complain 4/5
I’ve used the Starbucks app for several months and on the newest update I can’t select “no whip”. Being lactose intolerant it’s been a real struggle for me, I have to choose “light whip” and scrap it off :(
Lost my stars and completely hung up throughout ordering process. Terribly user experience.
I just want to order 4/5
I lose the app mainly for mobile orders. Sometimes I get confused by all the games and deals that require you to hp to the web to take advantage of. However it is a good app for my mobile orders.
Doesnt stay updated with stores 1/5
Half the time when I order hot food I get to the store and they didn't have it in stock. So I have to order something else because I already paid. Defeats the purpose of ordering ahead of time.
Fine app, but Whipped Cream options don’t work 4/5
In this version the whipped cream options default to regular, even though I put no whip. Please fix
Love the mobile app 5/5
Love walking and picking up my order
User Friendly 5/5
It’s a very user friendly app.
By SHEIN IS BOMB
Easy peasy 5/5
Love be ordering ahead and skipping the line, especially with kids in tow! Makes life easier.
Love Starbucks and love the app! 5/5
By Kathryn Kat Smith
I have a weakness for all items on the Starbucks menu. I’m so glad the guy advised me to try the app. I’m really totally hooked now! I also love that I’m able to tip the wonderful employees with this app!
Bug - won’t let me do no whip cream 1/5
When ordering through the app, won’t let me select no whip cream, can select light and extra. Will change back to 5 stars after this is fixed.
Just love it! 5/5
I’m very pleased by the service at any of your stores which are always clean and employees are very nice.
Won’t let me sign up 1/5
By James Marcus Bach
at the end of the sign up process it says “enter valid zip code” but nowhere does it have a place to enter a zip code. My Apple wallet has my zip code in it so I have no idea what to do... FAIL!
Having my coffee ready each morning before I arrive using my mobile app starts my day off on the right foot. Many thanks
Simple and Easy... 4/5
I love being able to use the app to pay, track incentives, track rewards and all the fun. My only complaint is when I open the app the pay button shows $x but I actually have 0. Otherwise I would give it 5 stars.
Starbucks app 5/5
By Audtastic 44
Best thing ever. My coffee is hot and ready for pick up. Off to work, no time lost.
Wrong graphics for new gift cards 3/5
On both the app and the website, a new gift card I registered today shows a generic gift card image (green with 2 coffee cups), rather than the artwork on the physical gift card that I registered (floral Valentine’s card).
Would love for this to be fixed, as I like to see the different ones I’ve collected!
Great features 4/5
By Venti soy latte
Love the app! Use it daily!! One small glitch- can’t change the whip cream option to “none”, defaults to “regular.”
Custom options 4/5
I’ve noticed a few bugs when trying to change ice and whip cream options. Sometimes it won’t let me pick “no whip” as an option. Other times I hit light ice or regular ice on the app and then when I pick it up the print out at the store says “add ice” I love this app because it makes getting coffee more convenient but please fix bug issues.
Confusing payments 4/5
Parts of the app interface with Apple Pay, but other parts only use “Visa Checkout” (what?) or PayPal (LOL) and I have three degrees and work in the software industry for a living and I still can’t tell you why.
Useful app 4/5
Great for pay and everyday orders.
Only suggestion; when the store that you go to everyday is having staffing or other issues relating to the mobile order and your favorite store stops taking mobile orders, do not automatically switch to another store without notifying or alerting you that “hey patron your favorite store is not taking mobile orders today” before you know it you have ordered at a store 30 minuets from your favorite store.
It would be nice to maintain a receipt history within the app so you don’t have to carry paper.
I love the rewards system! I also like the fact that you have an opportunity to earn rewards faster.
Can’t sign in! Wasted $20. 1/5
It’s telling me my zip code is invalid but I never entered my zip code. Spent $20 trying to go through the sign up flow!
Needs updating to sync with products real time available in store 2/5
By Choose Science
The app works great except when the store doesn’t have a product and you order through mobile ordering and you get there and wait because they’re busy, just to find out that they don’t have what you want and then you have to get a refund although the employees are really nice about giving you something else there should be some sort of way that the employees could text back and say they don’t have a product or give the money back right away before you get to the store
No search feature 1/5
After 2 months Starbucks "sobriety" one night of insomnia had me reloading the app this morning. My previous orders were there but my favorite was no longer favorite and thus the my big problem with the app. The store I wanted was not listed in previous or nearby. Stores that were farther away were listed in nearby. Location services were on, so that's not the issue. I found my store on the map feature but there was no way to select it. There was no search option or way for me to enter the street name. At one point I was 1/4 away from my desired location and still it did not show as Near By. On the plus side I saved $5 by skipping the coffee run. Epic Fail *$