User-friendly, glitch-free 5/5
Excellent app for all my insurance needs
Needs updating 3/5
I signed up for State Farm banking. The ATM map is seriously outdated in my area.
Can't pay my premiums 😒 1/5
I try to use the Apple Pay option in the pay bill app, and it tells me Texas is not a state. 😒
Can't give enough information on claims 2/5
It's ok for basic things & having the proof of insurance handy but way too basic & not enough info can be given for accident claims. If I have to talk to someone, then why should I bother filing online? Oh, I got the email to choose the repair shop & that doesn't work on mobile...really??? Get with 21st century internet, State Farm!
Can't access any information 1/5
I can not view any previous bill or current bills. I can not get my insurance card to show up. It only gives me information on my insured vehicles. 👎🏼👎🏼
Useless When You Need It 1/5
This app has never once worked for me when I needed it. The unnecessarily complicated security fails every time, which I don't understand since it authenticates by Touch ID. I got nonsense login errors that I can't resolve at the time. Just take a picture of your insurance cards and forget this app.
First attempt to login and the login system is down
Odometer Reading 2/5
Directed to app by email from State Farm requesting odometer reading.
I cannot find an area in the app to do this!
Used to be able to take picture of odometer & submit directly.
Am I missing this or did this get removed?
Upload photo 1/5
Pls have a blinking option to upload photo.
Terrible app and overpriced insurance 1/5
I was debating on switching my insurance since it is more expensive than others and after trying to get the app working, I decided it's time to look for a better more up to date insurance company.
I had a claim, I get emails, 5 telling me that there are communications from State Farm. The emails tell me to tap a link to retrieve the messages. This makes me create a password (apparently just to get the messages)
Unfortunately it changes the password ACROSS ALL your logins on the State Farm app and their website.
Then because I happened to have the app open on my phone. The State Farm site saw that as too many login attempts and locked out my account entirely.
I understand the need for security. However I do not appreciate poorly designed security.
Hey simple thing like getting proof of insurance should be a main thing on this app
Good for one task 2/5
This app is good for seeing your billing history and when you made payments. It's terrible for everything else. Like others stated most links give you an error message. You also can't even update your billing information through the app. You can however see your insurance card... I guess that's useful.
There's also an ATM locator included as a main feature. Why??? Strange.
One day hopefully Statefarm will progress past the stone age and either make a good app or a good mobile website experience.
Worst App and Service 1/5
The app doesn't work, every time I open my policy and try to do any change it says "Sorry Something went wrong". Whenever called my agent office they don't pick up, customer service can't do anything they always ask to contact agent. Every renewal premium is bumped up for no reason. It's not good.
Doesn't work 2/5
Cannot access camera. I manually entered odometer reading yet wouldn't allow me to change date to current date. So pretty much worthless.
Would not work 1/5
Downloaded App. Went through registration process and it Would not recognize my policy number. Called my Agent, verified my policy number and tried again. No luck. I wasted an hour of my life. Deleted same day as downloaded.
It's still just "ok". 3/5
By Farquhar's Daughter
It's still just "ok". Would be good if I could send money/transfer money to internal accounts besides my own. Like send money to my family who also have SF Bank. Would be great if could do the same with external accounts.
Stuck Installing 1/5
App started to update and has been stuck on the installing icon for 4 days. I can't open it and I can't delete it.
Update: 2 days later app is still installing. Can't open it, can't delete it. How can I leave less than a 1 star?
Would be great if it worked. 2/5
I've seriously used this app like 3 times to check account around bill payment time and it's worked once. Would be great if it worked.
State Farm 3/5
By paul from hawaii
StateFarm had wrong starting date on my semi-annual payments, it had August and should have been July 2017 to January 2018. I had to get this resolved by contacting and paying from my local agency in Kailua-Kona Hawaii. After paying, the app still shows payment is due in August 2017. The history of payments shows my full payment I made in July as I'm paid in full to January 2018, but the app says I still owe payment.The app is useless as I have to contact my local agent to find any information. Customer support just reads to me exactly what I'm looking at on-line. From now on I will simply go to my local agent and pay my premium there, much easier and stress free than talking to Some AI robot.
Needs future dated payments 3/5
Please please please add ability to future date insurance payments. I do it on the web but would LOVE to be able to do it in the app. The app always wants to use TODAY as the pay date.
Very outdated 2/5
By Leo Ward
This app is very much outdated. State Farm needs a major overhaul to make this app more user friendly and more of a one stop shop. My biggest complaint is that you can't even make bank payments through the app and it doesn't show important info about the policies in the app. Very dry
Overall fair. 4/5
Feedback - is like to be able to submit odometer readings of '0' for cars that sit parked rather than having to call the office each time. I've made this request multiple times so now I'm placing the feedback in the Apple Store.
Worked well for me. 4/5
Pretty good little app. I agree with other reviewer's that some features seem to be missing. I could not:
1. Review or save photos
2. Use my iPhone's flash
3. Add descriptive text or comments.
There may be technical reasons why these features can't be added but if they were available, that would be nice.
Not up to par for such a major company. Have to log in every time you pull it up. Not intuitive at all.
MultiCar Problems 2/5
If you have multiple cars under the same account only the primary's card and overall premium is on the app. The other cars get nothing. Please fix this problem.
So far this app is pretty good. However, only one of three cars proof of insurance cards shows. There's nothing to explain how to show the other two cars on the app.
Don't bother 1/5
Completely useless, got my credit card 2 months, still not able to add my account to the app and support has only responded with automated answers.
How do I take my OdometerSnap? 1/5
Can't find it anywhere on the app
So far, sooooo BAD!!!! 1/5
This is a terrible app!!!!
Awesome App 5/5
By Shivaram KV
The application looks simple but powerful.... Especially with new roadside assistance updates..
Can't pay my bill to my auto loan. Worst app I've ever seen.
Stinks, zero stars if possible 1/5
The company itself is fine, but their app is ridiculously lousy. App option was given to email me information, taken. Nothing. Asked app to send me text—through an option offered by the app. Nothing. Attempted to email my agent through option given by the app. Immediately bounced.
Unbe-frickin-lievable. Look, people, if you're not going to write a good app, or put personnel in place to properly manage the app, then don't have an app. Just don't. I'm insulted by this farce of an app.
Apple wallet 3/5
How do you add the apple wallet from the app
What happened to Odometer Snap? 2/5
What happened to sending pics for odometer check? I reported one of my cars manually without a pic and then I can't switch to the other car
Let me first say that I am a longtime and loyal State Farm customer but my confidence has been shaken. Today, I launched the app to send my agent a message but then read the updated EULA and IMMEDIATELY DELETED the app. I can't believe how broad the information collection permissions (Location, apple device ID, etc) have become. This new EULA is a concerning encroachment on customer privacy. I understand StateFarm tracks some of this info for customers who want to use activity tracking to reduce their rates, but in my opinion this shouldn't be universal or a condition of using the app for general inquiries, payments, etc.
I will need to reevaluate my opinion about State Farm and what I thought were its best practices with regard to customer privacy.
Thank you Apple Wallet 5/5
Add: Apple Keychain support?
This is for the drive safe app 1/5
This app would be great if it actually worked. I had a discount of $106 but then it dropped to $68 even after I went up a grade on one category. I don't think State Farm will really discount anyone the full 50%. I drive about 5000 miles annually and have A's in almost all categories and I will only save $68 after watching my every turn so carefully. I would skip this if I were you it is useless. Another scam.
Login Tries 1/5
I change my passwords constantly, this app locks you out after three tries. I really hate it!!
This app is great! 5/5
Not sure why all the bad reviews. It works great for me!
Yay! Apple Wallet! 5/5
By Vista Clara
This is a well designed app, but I've always been frustrated by the lack of Apple Wallet support. Just added! Must say at this point the app is excellent. Access to lots of information, including detailed billing data.
PDF ID card 3/5
Can't rotate the PDF prof of insurance horizontally only can view it vertically. Plz fix.
Glitches and Unable to View 2/5
By Purple II
This app needs work. Whenever I sign in and want to view my policy, a message that says "Sorry, something went wrong" appears. Policy changes can't be made through the app for this very same reason. I have been with multiple insurance companies before and their apps allow you to do so much. You can view a breakdown of all charges on each bill, actually view all policy info, and make changes. This app makes StateFarm look bad.
Update won't download 4/5
Update won't download
The newest update will not open
Horrible App. 1/5
State Farm needs to fire their App delevloper and start over. The app rarely works. One of the biggest issues is having to ALWAYS log in. The App will not remember(auto save) your password.
I have had State Farm for nearly 25 years. Tried to register via the app. Couldn't find me and said I needed to call an 800 number. Not happening. One issue may be that I could only select a birthday from January to Today in this year. Not many infants going to use this app. If the app doesn't work without calling, etc., I'm not using it.
Poor update 1/5
Since the last update the app will not load...please update this bug.
Not working 1/5
Is it just me or is there something not working...I don't have an I'd card screen within my app
Apple Wallet 5/5
I like the option of adding my insurance card to Apple Wallet! It makes it quick to find my policy number.