So So 2/5
It won’t let me add my insurance card into my iPhone app called wallet
This app doesn't work!!! 1/5
By Reply option
It doesn't show u your bills or your paid bills!!!
Good grades are hard to obtain 1/5
I have two cars and I primarily drive a Prius. I am unable to obtain B’s or A’s when it comes to turns or acceleration. What makes this really hard to believe is that I do not drive my car aggressively with fast starts or stops. I can’t really accelerate any slower. I get 50 mpg and you don’t get that if you have fast starts. My point is that even with a Prius on eco mode (smoothes out the acceleration) I can’t get a B. The app collects all of this data, but other than unhelpful generalizations, there is no way to see what circumstances the app determines what is bad. I have no way to see the actual problem with acceleration or cornering in order to improve. I would like to see the raw data so I can see when and where the “problem” occurred. It seems like State Farm wants to inform me about my driving with generic letter grades, but then does not provide any specifics on my driving that would actually get into why specifically I get the grades I do. If I am participating with a very minor discount I might add and battery degradation, I should get something out of it with seeing my data and knowing how I can improve tailored to me. Even a top 10 list with specific examples would be helpful on a daily or weekly basis. As a suggestion it would help to also break down the data to know who was driving as related to the grades instead of lumping everything into general grades for the car as it is hard to know who is the driver (broken down my cell phone device) who is messing up. Present the full data to the customers in a useful manner for maximum benefit and potential improvements to driving behavior.
“And Like a Good Neighbor” (jingle’s stuck in my head!) 5/5
I absolutely LOVE this app and (my new insurance company), State Farm! This app gives (you) access to the myriad of services offered by State Farm. It’s so easy to open bank accounts/financial services, add to your insurance, and their information regarding all of their services is commendable. It’s easy to understand and relatable.
I’m so happy I’ve got “a good neighbor” with my State Farm-Faves! Thank you so much and really a lot for a great company, people and app!
Doesn't work! 2/5
I just wanted proof of insurance without needing the stupid cards that always seem out of date. The app doesn't work. It won't let me press anything or select anything. Then it said it couldn't confirm my account!
Force stop 3/5
Keep getting message about not being able to send notice. Says this is caused by my force stopping phone. I don’t force stop my phone by double clicking the home button. Can you please fix this bug?
I was angry when I wrote my last review. I correct it and apologize.
Great app!! 5/5
Great app and super easy to use!!
No Bank support 1/5
Deleting the app since I have to use the website to access State Farm Bank, which this app should support.
Paying my bill 2/5
By Barin B
I’m having trouble paying my bill. I can see the bill payment amounts and that they’ve already been paid with my state farm credit card but paying my credit card bill is the issue. I can pay it via phone but it’s kind of a hassle. Please make an updated version that allows payment via State Farm. App. ✌️
I have carried state farm insurance for years and this app has worked fine for all insurance needs. I just recently switched from regions bank to State Farm, and I need to use the app more frequently. I must say I am very disappointed in the App, as approximately 8 Times out of 10 I cannot login.
Let me preface this review by stating that I am a technology coordinator in my school district, and my use of technology and troubleshooting skills is advanced.
Error message I receive almost every single time on iOS app:
“Sorry, the login system is currently unavailable.” And then it references a State Farm 1800 Number.
I have tried multiple ways to resolve this, but to no avail.
If this can’t be resolved, I’m going to have to go back to regions. I rely too heavily on quick access to the mobile app since no physical banks are available. This should be a top priority to State Farm since there are not physical location options. I don’t understand it.
Too Limited 1/5
Has five broad categories. Tried to send my mileage on a new car and none of the categories apply. State Farm needs to look at other car insurance apps and take some pointers. Going back to on-line rather than attempt working with this ineffective app.
Not spectacular 1/5
Premiums are high. This app could be waaaay better. State Farm you have stiff competition and need to get it together. This app just looks like a large bad website would.
Transfer funds? 1/5
By Qwerty 243
Where in the world is the transfer funds option?
Getting a quote 4/5
The app works great for paying and being able to download ur insurance card.. but there needs to be a way to see if you were to change out vehicles how to get a new quote.. u can do it on other insurance sites..
Will Not Update 1/5
Will not update. Trying to get the newest version for my iPhone 7+ and it does not download. I deleted the app and again tried to download will NOT. This is how I get my proof of insurance card. You need to fix ASAP. IF I GET A TICKET FOR NO PROOF STATE WILL PAY FIND.
Disappointed in app response team 1/5
This particular app is garbage it’s been garbage since it was created I find it relatively funny that nothing works on this app correctly and the only response from your response team is to delete the app and reinstall it I’ve done it 11 times and it still doesn’t work. So since I have uninstalled it and reinstalled it 11 times perhaps you could tell me something different I could try that might work. Oh wait I know you could just fix the problem
New Payment information 3/5
By Another satisfied costumer
So I wanted to change my payment information and there is no option for it. I had to change my card and now I’m late with the payment. Since I cannot change the payment option I have to wait another day till I can make the payment. Maybe it can be adjusted regardless what card I use as long I get the payment done. Thanks.
Absolute garbage. 1/5
How these billion dollar companies can’t put out quality apps is a mystery to me. Anytime I have needed to pull my card up, I have to log back in, go through the security measure then finally do the real log in.
Their Touch ID option is just for looks because it never works either. I would be easier for me to drive to the nearest State Farm office and have them print my card.
This App Never Works 1/5
I can never sign in to this app😡 always says it’s unavailable! What gives?
I'm deleting this garbage app off of my phone! If I can't choose my own password then I don't need your services. If you don't want users picking out their own passwords then why won't you geniuses pick our passwords for us then? And while you're at it tell us what to wear, what to eat, what time to be at work, what time to get home, and what time to get into bed at night. Logging in to a stupid app should not be this frustrating!
Love it 5/5
Love that I. Can have my autonod cards at all times
Thank you for fixing this app! 4/5
Thanks for fixing the issues!
Apply Pay integration makes it super easy 5/5
Paid my bills super easy with Touch ID login and Apply Pay integration. Love. It.
Didn't have reminders turned on but just set that up for next time.
This app is not extremely slow to open, but every time I try to report my mileage, the icon disappears.
Auto Loan 1/5
This section shows nothing but the total balance on the vehicle. Why even bother if it's not going to list what I owe monthly, when I owe it and when it's been paid? Completely worthless to anyone who has an auto loan with them.
Last version was awesome...this one stinks!! 1/5
Keep having to verify my info and details to login in...ever since the last update it's been doing this...cmon State Farm!
Bad app 1/5
Can't even get past sign up page. It has a problem locating my address? Not sure why such a strong company has such a bad app out.
Won't save device, excessive security 1/5
This was once a very good app now it's a piece of cr@p. Constantly having to fight beyond insane security questions that never applied to me and then the stupid app won't even remember it is a trusted device. I love State Farm for a insurance company, but their banking leaves a lot to be desired.
Last update continues with same problem, but now the app likes to crash after fighting through verification. Adding alternate verification via email and text was a good idea but the texts come through 20-30 minutes later if at all, and the email is not much better. Ready to dump SF bank as the app and online is all we have with no physical banks. The people in phone banking are about useless and sound like they are from a 3rd world country reading q-cards while not being able to speak or understand the English language. You can get a US based support person after being transferred 2-3 times.
Love it! 5/5
Works great. Can do everything from my phone
App has a login issue on iPhone SE 3/5
Every time I try to open app, it redirects to verification page. Phone has been verified and selected "remember device". This has been going on since the last update. Please fix.
New update makes me verify my identity every single time I open the application. Very annoying!
Issues with App 1/5
Every since I downloaded the update on 8.15.2017 I have to have a pin code sent to my email to log into my account, irritating!!!!
User-friendly, glitch-free 5/5
Excellent app for all my insurance needs
Needs updating 3/5
I signed up for State Farm banking. The ATM map is seriously outdated in my area.
Can't pay my premiums 😒 1/5
I try to use the Apple Pay option in the pay bill app, and it tells me Texas is not a state. 😒
Can't give enough information on claims 2/5
It's ok for basic things & having the proof of insurance handy but way too basic & not enough info can be given for accident claims. If I have to talk to someone, then why should I bother filing online? Oh, I got the email to choose the repair shop & that doesn't work on mobile...really??? Get with 21st century internet, State Farm!
Can't access any information 1/5
I can not view any previous bill or current bills. I can not get my insurance card to show up. It only gives me information on my insured vehicles. 👎🏼👎🏼
Useless When You Need It 1/5
This app has never once worked for me when I needed it. The unnecessarily complicated security fails every time, which I don't understand since it authenticates by Touch ID. I got nonsense login errors that I can't resolve at the time. Just take a picture of your insurance cards and forget this app.
First attempt to login and the login system is down
Odometer Reading 2/5
Directed to app by email from State Farm requesting odometer reading.
I cannot find an area in the app to do this!
Used to be able to take picture of odometer & submit directly.
Am I missing this or did this get removed?
Upload photo 1/5
Pls have a blinking option to upload photo.
Terrible app and overpriced insurance 1/5
I was debating on switching my insurance since it is more expensive than others and after trying to get the app working, I decided it's time to look for a better more up to date insurance company.
I had a claim, I get emails, 5 telling me that there are communications from State Farm. The emails tell me to tap a link to retrieve the messages. This makes me create a password (apparently just to get the messages)
Unfortunately it changes the password ACROSS ALL your logins on the State Farm app and their website.
Then because I happened to have the app open on my phone. The State Farm site saw that as too many login attempts and locked out my account entirely.
I understand the need for security. However I do not appreciate poorly designed security.
Hey simple thing like getting proof of insurance should be a main thing on this app
Good for one task 2/5
This app is good for seeing your billing history and when you made payments. It's terrible for everything else. Like others stated most links give you an error message. You also can't even update your billing information through the app. You can however see your insurance card... I guess that's useful.
There's also an ATM locator included as a main feature. Why??? Strange.
One day hopefully Statefarm will progress past the stone age and either make a good app or a good mobile website experience.
Worst App and Service 1/5
The app doesn't work, every time I open my policy and try to do any change it says "Sorry Something went wrong". Whenever called my agent office they don't pick up, customer service can't do anything they always ask to contact agent. Every renewal premium is bumped up for no reason. It's not good.
Doesn't work 2/5
Cannot access camera. I manually entered odometer reading yet wouldn't allow me to change date to current date. So pretty much worthless.
Would not work 1/5
Downloaded App. Went through registration process and it Would not recognize my policy number. Called my Agent, verified my policy number and tried again. No luck. I wasted an hour of my life. Deleted same day as downloaded.