Horrible updates 1/5
Every time there is an update I have to change my password. It is extremely frustrating, especially when you know you are putting in the correct password.
Bill pay does not work through the App 1/5
How ironic....an insurance company that does not want its customers to pay their bills!!! A big agency such as this should not fail epically on such an enormous platform (iOS). State Farm please address this big issue immediately and take care of your customers. Thank you.
Needs to Be fixed 1/5
Lots of problems, almost always experiencing technical difficulties. It glitches and I can't deposit. It also doesn't update my balance correctly.
Only works on wifi 1/5
App will never work for me unless I'm on a wifi network. Which makes it basically pointless to even have. Deleted.
LAZY Developers. 1/5
It has a lot of promise. Unfortunately something as simple as authentication has Never worked in this app. Get a decent app team already.
Had the odometer app and when it was time to update with my odometer reading it printed me to delete the app, because everything could be done here...
I am still trying to figure out how to update my odometer with this app. Don't think it's possible.
The updates ruined what was a good app 1/5
Now I can't even pay my bill without having to log into the full website. I'd been seamlessly paying bills on this app for years. Couldn't be more disappointed in the short sightedness of the developer breaking functionality that existed with no problems.
I can't even get started because it says I'm already registered, which I am NOT.
Great design!!! 5/5
This is a well designed app. I went from login to payment completion screen in about 5-6 touches, all without typing a single character. Great integration of Apple Pay and Touch ID!
One stop shop for my policies 5/5
I like this app. It's useful to manage all my policies.
Update made this app not work 1/5
By Bert Hannah
When the app updated, I can no longer login on my phone, very frustrating. Now I have to go to the website to do anything. App is useless now, please fix soon.
Can't even get started 1/5
Can't even create an account because they can't locate my information. Pile of garbage.
This App grows weary to me 1/5
It seem there's a problem with this App quite often. Now every time I try to access the App it just crashes. Please fix it!
Update failed me 1/5
I went to go get my state inspection today and the app showed my expired card instead of my current one. I tried to log into the app to see if that would refresh it, and I got an error saying I needed to upgrade to complete that function (logging in!). There were no updates in the App Store. After trying various things, I finally decided to try uninstalling and reinstalling the app. After uninstalling, I completely powered off my phone. After I powered back up, I tried to install the Pocket Agent. Instead of working, I got a message saying I needed iOs 9.0 or above to install the (previously running) software. My phone is on version 10.1. I am very frustrated and disappointed.
It won't open!! 1/5
What happened? As soon as you enter your password, it tries to open then shuts down completely. I've always found the app useful - not the best but useful - but now we can't even use it. So right now 1 star. :(
Super annoying/Terrible design 1/5
Super annoying about this app first is every time it has a update your password or touchID reset and you have to login again which then I have to make a new password because I forget that I made at least a dozen passwords for the stupid app.
How hard is it to update the touch ID order saved login info!!!
The app looks like it was made when the second iPhone came out designs terrible!
Great overall! Love that it has TouchID.
Apple Keychain support?
Solid App 5/5
Since more and more states are accepting electronic proof of insurance, there should be an option to add your insurance card to AppleWallet. Having it's own "show while not logged in" is silly.
Verify account on login 🖕🏻🖕🏻🖕🏻 1/5
I have to verify my account every single time I login even though I set it to remember my device every time I do it, which again is every freaking time I login. Really inconvenient and frustrating to have to verify my account every time I login. Until that's fixed, I give it 1 star.
Error on top of error messages. 3/5
When this app functions as it should it's great. Lately it has been unpredictable and filled with error messages. Very inconvenient.
Can't review my ID card. 2/5
Get rid of automatic payment and let customer pay earlier than due date 1/5
So unimpressed by this app. Switching over from Geico and being able to pay my bill early no matter if it's on automatic payment is very convenient for me. This app does not have that opinion. This is very inconvenient for customers that want to pay there insurance earlier then the due that. Someone needs to fix this issue.
Won't save device, excessive security 1/5
This was once a very good app now it's a piece of cr@p. Constantly having to fight beyond insane security questions that never applied to me and then the stupid app won't even remember it is a trusted device. I love State Farm for a insurance company, but their banking leaves a lot to be desired.
Gotten worst 1/5
Doesn't let me log in
Doesn't show bill
Making payments with ApplePay 5/5
My expectations for an insurance company are very low. I was expecting a dreadful iPhone app. But this is actually quite nice! I love being able to make my insurance payments using ApplePay when getting bill-due notification from the app. Its also nice to have the proof-of-insurance cards and agent contact info handy in an iPhone app.
Is missing! 1/5
This app is difficult to navigate
Generally satisfactory app, but the ability to print e.g. Payment confirmation would be helpful.
Auto quotes are easy 1/5
Just download the app.
Tap a few things.
Then open .... safari???
What's the point of downloading an app if I get sent to safari?
All my State Farm information is available in an easy to use format. I paid my current bill quickly and easily using Apple Pay. I appreciate logging in with Touch ID
Terrible security 1/5
Security is important but this app over does it. It makes you verify every time you log on even though you've selected the option for trusted device.
Good. Needs Passbook support 4/5
Good app. Definitely does what you need it to do. The only knock I have is that it would be even better if I could have my insurance card in Passbook!
Won't let me log-in 1/5
I can't log-in right now. Keeps asking to update app, but I have the latest version. There is no update waiting. Very inconvenient at the moment!
Can't login with LTE 1/5
What's the point if you can't login while on LTE?
Only seems to work while on WiFi and only seldom.
Forces me to change my password 1/5
If I feel my password is sufficient, don't force me to change it. The customer is always right, and when I get back home, this customer will not be yours anymore.
Can't view current bill anymore :/ 1/5
First I have to upgrade my phone's iOS to even use the app anymore, and now the app doesn't even show my current bill/invoice or due date. So much for going paperless with billing; also can't view anything in the claims center even though I know I have a current claim. THIS ISSUE NEEDS FIXED OTHERWISE THE APP IS POINTLESS.
IPhone wallet 4/5
It would be nice if you could save insurance card to IPhone wallet.
Bills not showing up 1/5
I've been waiting weeks for my bill to become available on the app so I could pay it. Log in on my computer today to find out it's almost overdue. The recent update means it no longer actually updates it's records it needs to get fixed immediately!
Makes it soooo easy 5/5
By Huckleberry friend
Ok so I'm kinda obsessed, I appologize in advance. I LOVE this app. This app has evolved since I first got it. It's so awesome now. I love State Farm, I worked in an office when I was younger and saw first hand how good of a company they are. Very honest and they actually pay out when you have a claim. This app is brilliant, I have my bank accounts, home, auto and life through State Farm and have been so happy to have everything under one roof and in one app. I can do everything from changing the coverage on my vehicles to deposit checks online to calling for any emergency roadside service. I have no idea how this app has such poor ratings, I can only imagine they are old, from before the updates. Seriously people, what a stress relief to keep all your insurances, and banking in one place. You can be in control with this super handy user friendly app. I've also never had to wait if I call their customer service. If you are a minimalist, you gotta try transferring everything to State Farm and then get this app! It will simplify your life.
Bills don't show up 1/5
Keep getting emails about a bill being due. The bills don't show up in the app anymore. I can pay them on the website, but I used to like using the app because it's easier. Please fix.
State farm 5/5
By Raynol eve
Account Log In Doesn't Work 1/5
Log in doesn't work. I have the latest version of the app. Upon submitting my log in credentials, the app throws an error about updating to the newest version of the app before I can use the log in feature. I've gone back to using the State Farm website because this app is junk.
Where is new current update? 1/5
When I login to my app it says there is an update available, but when I try to access he App Store it says my app is currently up to date? I can't access my account...
Low Hanging Fruit 4/5
I have bank and insurance products. I use the app 99% of the time for banking. Take me to my account balances first. . .either figure out that is what I do 99% of the time or give me the option to set that as the starting point in the application.
Again, I use the app for banking 99% of the time. Even better would be when I start the app, take me straight to the login. I can always cancel if I don't want to log in. I just can't think of a time I've used the app without logging in. So, I should be able to start the app, use the touch id for authenitcation, and then see my bank account balances. Bada boom, bada bing. . . easy peasy.
For the online deposit, I have multiple accounts and commonly deposit multiple checks. The app defaults the account in view when I choose to deposit, but "forgets" for subsequent deposits.
Also, I always use the camera light to get better image quality. For the front, I turn it on and take a picture, flip the check over, and. . . .I have to turn the light on again. Leave it on at least for a few seconds.
Also, when deposits get declined it is commonly due to image quality. When I've submitted multiples for the same amount I have no idea which one was the decline. I've found the best way is to log on from my laptop and the application lets me "review deposits" and display the picture. Let me see the picture on my mobile device. Let me do a "retake" and default the account and amount.
I have some external transfer accounts set up. I can do internal account transfers via the mobile app, but the external accounts are available for transfers.
Someday when I use the app for my insurance policies, I'll provide feedback on that.
All bad. 1/5
Annoying login system 1/5
Each time I log in, I need to verify my identity AGAIN with endless effing questions, even though I saved my login info and checked the box to remember my device as my personal computer, same issue on iPhone iPad and laptop.
It's just sooo aggravating that you may not even notice the good stuff the app has.
Stopped working after upgrade 1/5
I am on ios8 on iPhone 6. After upgrade it then tells me it's not compatible with my iOS. So now I can't use the app. I'm sure not going to upgrade my iOS to have it slow down phone just so I can use this app. Pretty lame!
Not impressed with the update! 1/5
By Great maybe
It would be nice to see your premium and next due date at a glance.
App messed up 1/5
With the latest update I need to verify myself on my iPhone. I can't just log in any more!
I can't run iOS 9 2/5
I use your app to monitor my insurance policies and premium due dates
My iPad can't run iOS 9, so you have effectively killed the way I pay you. Now what?
You need to still support those of us who can't afford to buy a new device every time Apple releases one.
Help us out with iOS version requirements....
Or, buy me a new iPad pro so I can at least log in and view my bill before I have to....*shudder* write an actual check. Gross. What is this, the dark ages?