Very Helpful 4/5
The app needs some improvement but I am ok to use when I have to pay on the Go
Good for getting a quick update 3/5
It is handy to get our policy info and get a status update if claims. Some improvements needed but worth to have it.
very bad 1/5
By Rok Sova
It has so many mistakes! It always needs to update to new version, it doesn`t transefer money and not working sometimes.
Failure = State Farm App 1/5
Definitely is a useless app. Failure by State Farm - Don't download it - you've been warned.
If 0 were an option... 1/5
If 0 were an option that is what I would give this app and State Farm's service in general. The app DOES NOT update payment or claims information properly. I have to call my local office to get an update on my claim, which is supposed to be tracked through the app. Apparently State Farm's internal system works about as well, as the local office and the "claims center" had vastly different stories on the status of my claim within the same hour. Progressive's app and service are surprisingly superior in all aspects through my experience thus far. I do not look forward to working with State Farm to get my car fixed and will likely change back to progressive after this is all over. Home and auto.
Love it! 5/5
Great app! I love paying my bill on here!
Can't Login 1/5
Can login to the website, but not the app. Useless.
I can use it to pay my car insurance bill however now that i have added their credit card i suddenly cant pay it through my app i have to go online and do it. By online they mean you cant use your phone. Pointless to have an app but then still have a diff device to pay. Get your crap together!
State Farm has lost more faith 1/5
App is completely useless, information is never updated. State farm's service in general has deteriorated extremely. This app is not worth downloading.
Can't login 1/5
App says I need to upgrade to the latest version to use fingerprint ID. I upgrade, app still says I need to the latest version. Annoying.
End user agreement 1/5
So, State Farm, do you update your end user license agreement twice a day or just three or four times. Maybe you could get that sorted out so my phone doesn't blow up like a stalker exgirlfriend every fifteen minutes.
Not at all impressed with the app. I'll be evaluating the discount but can tell you as I sit here today it's not worth a few dollars a year.
Great overall! Love that it has TouchID.
Apple Keychain support?
Almost Completely Useless 1/5
App is useless. Does not even match my policy paper work details. Then again It might just be that Statefarm is useless
Doesn't help me 3/5
I have a car loan and would like to be able to pay directly from the app.
You need to fix this app so that it works on 4g or LTE instead of forcing people to connect to wifi!
Instant access to insurance card and super easy to use 5/5
I love that I can have real time proof of insurance without even logging into my app. I also bank with State Farm and do all of my bill pay and deposits through this app. It's so convenient!
So easy!! 5/5
I quoted what it would cost going from a $100 comp deductible to a $0 comp deductible while out at a restaurant with friends. $10 more every 6 months?! Heck yeah!! I changed it right there on the spot with this app. Come at me deer... I dare ya!!
Easy to Use and Helpful 5/5
Love being able to use my phone for my proof of insurance card. I also Bank with State Farm and like being able to transfer money quick and with only a thumbprint!
Great app 5/5
This was so easy. Thanks
Doesn't Work 1/5
Can't view policy. Just says loading........
By Jack Cookie
Absolutely unusable! Didn't recognize my user name and password -- then upon request sent me the same UID I had entered, but would not accept the password registered with that UID. Plus I don't even see an odometer-recording function -- yet it won't let me use the odometer app tgat was working just fine.
Who approved release of this app? Tgey deserve the pink slip.
Used to work fine, now it crashes 1/5
Worked fine. Updated and now it crashes upon opening. Unimpressed. 😡
First state farm took away my ability to pay my bill through Mint Bills app. It's the only bill I have that will not link to Mint, it had in the past but State Farm removed third party access. Now I try and use their app and it crashes every time I log in. Very frustrated that I was able to pay my bill easily through Mint then was forced to switch to the State Farm app, but that app won't allow me to log in to see anything associated with my account! Huge fail on State Farm! Needs fixing now.
Beware of this APP! 1/5
On January 5th, I reported my mileage on the APP to qualify for a low mileage discount. On January 18th my local State Farm agent told me I failed to report my mileage and I needed to do so to avoid a higher rate. If they raise my bill because of this stupid APP, I am taking my home and auto insurance business elsewhere!
Horrible updates 1/5
Every time there is an update I have to change my password. It is extremely frustrating, especially when you know you are putting in the correct password.
Bill pay does not work through the App 1/5
How ironic....an insurance company that does not want its customers to pay their bills!!! A big agency such as this should not fail epically on such an enormous platform (iOS). State Farm please address this big issue immediately and take care of your customers. Thank you.
Needs to Be fixed 1/5
Lots of problems, almost always experiencing technical difficulties. It glitches and I can't deposit. It also doesn't update my balance correctly.
Only works on wifi 1/5
App will never work for me unless I'm on a wifi network. Which makes it basically pointless to even have. Deleted.
LAZY Developers. 1/5
It has a lot of promise. Unfortunately something as simple as authentication has Never worked in this app. Get a decent app team already.
Had the odometer app and when it was time to update with my odometer reading it printed me to delete the app, because everything could be done here...
I am still trying to figure out how to update my odometer with this app. Don't think it's possible.
The updates ruined what was a good app 1/5
Now I can't even pay my bill without having to log into the full website. I'd been seamlessly paying bills on this app for years. Couldn't be more disappointed in the short sightedness of the developer breaking functionality that existed with no problems.
I can't even get started because it says I'm already registered, which I am NOT.
Great design!!! 5/5
This is a well designed app. I went from login to payment completion screen in about 5-6 touches, all without typing a single character. Great integration of Apple Pay and Touch ID!
One stop shop for my policies 5/5
I like this app. It's useful to manage all my policies.
Update made this app not work 1/5
By Bert Hannah
When the app updated, I can no longer login on my phone, very frustrating. Now I have to go to the website to do anything. App is useless now, please fix soon.
Can't even get started 1/5
Can't even create an account because they can't locate my information. Pile of garbage.
This App grows weary to me 1/5
It seem there's a problem with this App quite often. Now every time I try to access the App it just crashes. Please fix it!
Update failed me 1/5
I went to go get my state inspection today and the app showed my expired card instead of my current one. I tried to log into the app to see if that would refresh it, and I got an error saying I needed to upgrade to complete that function (logging in!). There were no updates in the App Store. After trying various things, I finally decided to try uninstalling and reinstalling the app. After uninstalling, I completely powered off my phone. After I powered back up, I tried to install the Pocket Agent. Instead of working, I got a message saying I needed iOs 9.0 or above to install the (previously running) software. My phone is on version 10.1. I am very frustrated and disappointed.
It won't open!! 1/5
What happened? As soon as you enter your password, it tries to open then shuts down completely. I've always found the app useful - not the best but useful - but now we can't even use it. So right now 1 star. :(
Super annoying/Terrible design 1/5
Super annoying about this app first is every time it has a update your password or touchID reset and you have to login again which then I have to make a new password because I forget that I made at least a dozen passwords for the stupid app.
How hard is it to update the touch ID order saved login info!!!
The app looks like it was made when the second iPhone came out designs terrible!
Solid App 5/5
Since more and more states are accepting electronic proof of insurance, there should be an option to add your insurance card to AppleWallet. Having it's own "show while not logged in" is silly.
Verify account on login 🖕🏻🖕🏻🖕🏻 1/5
I have to verify my account every single time I login even though I set it to remember my device every time I do it, which again is every freaking time I login. Really inconvenient and frustrating to have to verify my account every time I login. Until that's fixed, I give it 1 star.
Error on top of error messages. 3/5
When this app functions as it should it's great. Lately it has been unpredictable and filled with error messages. Very inconvenient.
Can't review my ID card. 2/5
Get rid of automatic payment and let customer pay earlier than due date 1/5
So unimpressed by this app. Switching over from Geico and being able to pay my bill early no matter if it's on automatic payment is very convenient for me. This app does not have that opinion. This is very inconvenient for customers that want to pay there insurance earlier then the due that. Someone needs to fix this issue.
Won't save device, excessive security 1/5
This was once a very good app now it's a piece of cr@p. Constantly having to fight beyond insane security questions that never applied to me and then the stupid app won't even remember it is a trusted device. I love State Farm for a insurance company, but their banking leaves a lot to be desired.
Gotten worst 1/5
Doesn't let me log in
Doesn't show bill
Making payments with ApplePay 5/5
My expectations for an insurance company are very low. I was expecting a dreadful iPhone app. But this is actually quite nice! I love being able to make my insurance payments using ApplePay when getting bill-due notification from the app. Its also nice to have the proof-of-insurance cards and agent contact info handy in an iPhone app.
Is missing! 1/5
This app is difficult to navigate
Generally satisfactory app, but the ability to print e.g. Payment confirmation would be helpful.