New Payment information 3/5
By Another satisfied costumer
So I wanted to change my payment information and there is no option for it. I had to change my card and now I’m late with the payment. Since I cannot change the payment option I have to wait another day till I can make the payment. Maybe it can be adjusted regardless what card I use as long I get the payment done. Thanks.
Absolute garbage. 1/5
How these billion dollar companies can’t put out quality apps is a mystery to me. Anytime I have needed to pull my card up, I have to log back in, go through the security measure then finally do the real log in.
Their Touch ID option is just for looks because it never works either. I would be easier for me to drive to the nearest State Farm office and have them print my card.
This App Never Works 1/5
I can never sign in to this app😡 always says it’s unavailable! What gives?
I'm deleting this garbage app off of my phone! If I can't choose my own password then I don't need your services. If you don't want users picking out their own passwords then why won't you geniuses pick our passwords for us then? And while you're at it tell us what to wear, what to eat, what time to be at work, what time to get home, and what time to get into bed at night. Logging in to a stupid app should not be this frustrating!
Love it 5/5
Love that I. Can have my autonod cards at all times
Thank you for fixing this app! 4/5
Thanks for fixing the issues!
Apply Pay integration makes it super easy 5/5
Paid my bills super easy with Touch ID login and Apply Pay integration. Love. It.
Didn't have reminders turned on but just set that up for next time.
This app is not extremely slow to open, but every time I try to report my mileage, the icon disappears.
Auto Loan 1/5
This section shows nothing but the total balance on the vehicle. Why even bother if it's not going to list what I owe monthly, when I owe it and when it's been paid? Completely worthless to anyone who has an auto loan with them.
Last version was awesome...this one stinks!! 1/5
Keep having to verify my info and details to login in...ever since the last update it's been doing this...cmon State Farm!
Bad app 1/5
Can't even get past sign up page. It has a problem locating my address? Not sure why such a strong company has such a bad app out.
Won't save device, excessive security 1/5
This was once a very good app now it's a piece of cr@p. Constantly having to fight beyond insane security questions that never applied to me and then the stupid app won't even remember it is a trusted device. I love State Farm for a insurance company, but their banking leaves a lot to be desired.
Last update continues with same problem, but now the app likes to crash after fighting through verification. Adding alternate verification via email and text was a good idea but the texts come through 20-30 minutes later if at all, and the email is not much better. Ready to dump SF bank as the app and online is all we have with no physical banks. The people in phone banking are about useless and sound like they are from a 3rd world country reading q-cards while not being able to speak or understand the English language. You can get a US based support person after being transferred 2-3 times.
Love it! 5/5
Works great. Can do everything from my phone
App has a login issue on iPhone SE 3/5
Every time I try to open app, it redirects to verification page. Phone has been verified and selected "remember device". This has been going on since the last update. Please fix.
New update makes me verify my identity every single time I open the application. Very annoying!
Issues with App 1/5
Every since I downloaded the update on 8.15.2017 I have to have a pin code sent to my email to log into my account, irritating!!!!
User-friendly, glitch-free 5/5
Excellent app for all my insurance needs
Needs updating 3/5
I signed up for State Farm banking. The ATM map is seriously outdated in my area.
Can't pay my premiums 😒 1/5
I try to use the Apple Pay option in the pay bill app, and it tells me Texas is not a state. 😒
Can't give enough information on claims 2/5
It's ok for basic things & having the proof of insurance handy but way too basic & not enough info can be given for accident claims. If I have to talk to someone, then why should I bother filing online? Oh, I got the email to choose the repair shop & that doesn't work on mobile...really??? Get with 21st century internet, State Farm!
Can't access any information 1/5
I can not view any previous bill or current bills. I can not get my insurance card to show up. It only gives me information on my insured vehicles. 👎🏼👎🏼
Useless When You Need It 1/5
This app has never once worked for me when I needed it. The unnecessarily complicated security fails every time, which I don't understand since it authenticates by Touch ID. I got nonsense login errors that I can't resolve at the time. Just take a picture of your insurance cards and forget this app.
First attempt to login and the login system is down
Odometer Reading 2/5
Directed to app by email from State Farm requesting odometer reading.
I cannot find an area in the app to do this!
Used to be able to take picture of odometer & submit directly.
Am I missing this or did this get removed?
Upload photo 1/5
Pls have a blinking option to upload photo.
Terrible app and overpriced insurance 1/5
I was debating on switching my insurance since it is more expensive than others and after trying to get the app working, I decided it's time to look for a better more up to date insurance company.
I had a claim, I get emails, 5 telling me that there are communications from State Farm. The emails tell me to tap a link to retrieve the messages. This makes me create a password (apparently just to get the messages)
Unfortunately it changes the password ACROSS ALL your logins on the State Farm app and their website.
Then because I happened to have the app open on my phone. The State Farm site saw that as too many login attempts and locked out my account entirely.
I understand the need for security. However I do not appreciate poorly designed security.
Hey simple thing like getting proof of insurance should be a main thing on this app
Good for one task 2/5
This app is good for seeing your billing history and when you made payments. It's terrible for everything else. Like others stated most links give you an error message. You also can't even update your billing information through the app. You can however see your insurance card... I guess that's useful.
There's also an ATM locator included as a main feature. Why??? Strange.
One day hopefully Statefarm will progress past the stone age and either make a good app or a good mobile website experience.
Worst App and Service 1/5
The app doesn't work, every time I open my policy and try to do any change it says "Sorry Something went wrong". Whenever called my agent office they don't pick up, customer service can't do anything they always ask to contact agent. Every renewal premium is bumped up for no reason. It's not good.
Doesn't work 2/5
Cannot access camera. I manually entered odometer reading yet wouldn't allow me to change date to current date. So pretty much worthless.
Would not work 1/5
Downloaded App. Went through registration process and it Would not recognize my policy number. Called my Agent, verified my policy number and tried again. No luck. I wasted an hour of my life. Deleted same day as downloaded.
It's still just "ok". 3/5
By Farquhar's Daughter
It's still just "ok". Would be good if I could send money/transfer money to internal accounts besides my own. Like send money to my family who also have SF Bank. Would be great if could do the same with external accounts.
Stuck Installing 1/5
App started to update and has been stuck on the installing icon for 4 days. I can't open it and I can't delete it.
Update: 2 days later app is still installing. Can't open it, can't delete it. How can I leave less than a 1 star?
Would be great if it worked. 2/5
I've seriously used this app like 3 times to check account around bill payment time and it's worked once. Would be great if it worked.
Needs future dated payments 3/5
Please please please add ability to future date insurance payments. I do it on the web but would LOVE to be able to do it in the app. The app always wants to use TODAY as the pay date.
Very outdated 2/5
By Leo Ward
This app is very much outdated. State Farm needs a major overhaul to make this app more user friendly and more of a one stop shop. My biggest complaint is that you can't even make bank payments through the app and it doesn't show important info about the policies in the app. Very dry
Overall fair. 4/5
Feedback - is like to be able to submit odometer readings of '0' for cars that sit parked rather than having to call the office each time. I've made this request multiple times so now I'm placing the feedback in the Apple Store.
Worked well for me. 4/5
Pretty good little app. I agree with other reviewer's that some features seem to be missing. I could not:
1. Review or save photos
2. Use my iPhone's flash
3. Add descriptive text or comments.
There may be technical reasons why these features can't be added but if they were available, that would be nice.
Not up to par for such a major company. Have to log in every time you pull it up. Not intuitive at all.
MultiCar Problems 2/5
If you have multiple cars under the same account only the primary's card and overall premium is on the app. The other cars get nothing. Please fix this problem.
So far this app is pretty good. However, only one of three cars proof of insurance cards shows. There's nothing to explain how to show the other two cars on the app.
Don't bother 1/5
Completely useless, got my credit card 2 months, still not able to add my account to the app and support has only responded with automated answers.
How do I take my OdometerSnap? 1/5
Can't find it anywhere on the app
So far, sooooo BAD!!!! 1/5
This is a terrible app!!!!
Awesome App 5/5
By Shivaram KV
The application looks simple but powerful.... Especially with new roadside assistance updates..
Can't pay my bill to my auto loan. Worst app I've ever seen.
Stinks, zero stars if possible 1/5
The company itself is fine, but their app is ridiculously lousy. App option was given to email me information, taken. Nothing. Asked app to send me text—through an option offered by the app. Nothing. Attempted to email my agent through option given by the app. Immediately bounced.
Unbe-frickin-lievable. Look, people, if you're not going to write a good app, or put personnel in place to properly manage the app, then don't have an app. Just don't. I'm insulted by this farce of an app.
Apple wallet 3/5
How do you add the apple wallet from the app
What happened to Odometer Snap? 2/5
What happened to sending pics for odometer check? I reported one of my cars manually without a pic and then I can't switch to the other car