Update removes login info/ Touch ID 2/5
If your update logs ppl out; removes usernames and remembered Touch ID then your update is a fail. Should not disrupt the users already set configuration.
Worst overhaul yet! 1/5
The latest design is the worst yet. Why do app developers think that users enjoy swiping and scrolling? I hate the fact that I am now unable to easily see all of my accounts on one screen. The new design forces you to swipe left or right to find your accounts. Should I mention all of the wasted data being used to load three buttons on the top half of the screen that will never be used while squeezing the important data I need to see in the lower half of the screen. It does take much longer to load than before which can be a deal breaker in today’s technological world. How I wished I never updated the app to the latest version. 😒
The latest update changes things in a bad way 2/5
The previous version of the app was great. It was easy to find what you were looking for and pay bills. The new version breaks that in a big way. If you can avoid it, don’t upgrade.
Bring back the old pocket agent 1/5
By Valkyrie interstate
The new app doesn’t work with my iPad unless i hold it upright like a phone. There was nothing wrong with the old app. If this is what i have to deal with I’m going to delete it. The old one was simple and easy to use.
Miss the widget 4/5
Love the app but after the last update the widget is gone wish it would have stayed that why I have it 4 out of 5 stars
Does the Job 4/5
It is easy to navigate and makes paying my bills convenient. I really like the fact that I can go on line and schedule my payments when I get the bill and know exactly when the payment will be made.
Pay bill 3/5
The one thing I wish this app has was a payment mode to pay by card instead of having a bank account with Statefarm. Due to the nature of having auto pay, if you have to pay later then you can’t pay through the app. You have to go directly to the website. I haven’t liked this since they’ve had the app. They need to get a way to make a payment without having a bank account with them!
Lacking in New Technology. 2/5
How about Face ID so I can use my new iPhone X to recognize my face? Then typing in an ID and Password is eliminated. It is cumbersome typing that info in every time I want to access your app, so I don’t access it.
The new update is awesome! The layout is just 👌🏾👌🏾👌🏾 Love it!
Not bad 3/5
Screen locked in portrait...can’t rotate to landscape iPad Air2
Thank you Apple Wallet 4/5
Thank you for Apple Wallet, but now make it update automatically every couple months when my insurance card for my car expires!! I don’t want to have to go into app to re-import it. Other apps with items in Apple wallet allow you to pull down to update them. Currently, State Farm’s doesn’t let you pull down.
Almost a Great App 4/5
I use the State Farm app for most of my interactions with State Farm. I just wish the app would work in landscape mode on my iPad Pro. Portrait mode is OK on a phone, but not on a tablet.
New app is nice, but if you have multi vehicle, it will not allow you to just add the vehicles you want to Wallet.
Apple Watch 4/5
What happened to Apple Watch app?
Hate new app 1/5
By mad at Jake
Hate the new app! Can’t find what I need! Please go back to old app!
Nicely Improved Overall 4/5
By CD Wyte
I had no difficulty in finding all the kinds of information I have needed in my more than 50 years of comfortably insuring through State Farm. I have not yet used the app for premium payments, but the previous version handled payments very well. (I’m here referring to the iPad version.)
I have only two minor issues with this latest version:
I can read. I can’t imagine having to watch a video to learn how to use any app. An FAQ or Table of Contents can do the job. Actually, this app seems to need no instructions at all.
It would be nice to see when my next premium will be due without making me drill down several layers to find it. Telling me I now now owe zero ... in my case, that is true on 360 days of every year.
No need to collect device and advertising identifiers off the device. If State Farm respected the privacy of their users, they’d stop that. It’s honestly what keeps me from rating them 4 or 5 stars for the app.
Update is terrible! 1/5
I use the app to look at payments. I have seven policies on two Payment plans.Now not all my policies show up, and I can’t see the payment plans! Very frustrating! SFPP should have its own tab and be accessible from the main menu.
Started out great! 4/5
Now it only says “something unexpectedly went wrong” when trying to log in and then closes.
It was great before that.
Update: seems to be working fine now
Some features gone :( 3/5
I use this app multiple times in a week, on my iPad. You have take away, the landscape option...this is VERY MUCH a needed option for me and probably many others who use the app on their iPad.
Also, the checking entries are all in black now, deposits and credits should be in green, like before.
Not working. 1/5
Not working since new update. Can’t sign into my account with the app.
Requires frequent password changes 1/5
I have insurance with State Farm, not banking, and don’t log in frequently, maybe every 2-3 months. Every time I have tried to log in it requires a password change. The only time I need to use the app are already high stress moments, such as a fender bender or being pulled over and the last thing I need to deal with then is a freaking password reset before I can get to my info.
Can not get past 3/5
The verification screen. The screen is just a big all white blank screen. Common State Farm. You guys make a crap ton of money but cannot afford to make a decent app?
Great update!! 5/5
Love the update great look and feel!
Terrible Update 2/2018 2/5
I have been using the app for 3yrs and loved it before, but now the new update is awful! It’s a convoluted and confusing way of looking at my accounts. I had to call regarding a payment I made through the app just to verify which checking account was used because it doesn’t tell you. I called and spoke to an IT person who didn’t seem to care or understand why that would be an issue. Not a happy customer right now...
You ruined a wonderful banking experience!! 1/5
I use State Farm for all my banking and insurance, I used to be able to sign in and easily see a list of accounts with a total- now I have to scroll through them one at a time (in the order SF chooses) to see my balances.
You took the SF payees of the bill pay list and moved them so now I have to go to 3 places to pay my bills and not 1.
You don’t have a total on the screen that lists the total bill payments pending like you used to- I used this to cross reference against my written notes and total to be sure everything was paid and correct.
Every time I pay a bill, the app takes you back to the account screen so you have to go into pay bills again to pay the next one.
ALL of theses issues were not the case in the old app, it’s like the banking side was reviewed by a bunch of people who only use the app for insurance, this was not a well thought out upgrade if you’re going to take that much away. I am desperately trying to figure out if I can download the old version!!!
Please fix this State Farm!!!
Update not useful 3/5
I updated the app yesterday and now I can only view my car insurance info. I have three policies including homeowners and life insurance, but they are no less longer accessible. Not very useful anymore.
Other policies? 1/5
By Frozen App
Old app had home owner policies. New app doesn’t.
Great new look! 5/5
State Farm always stays up to date and this new app gives me everything at my fingertips! Way to go State Farm!
Finally, thanks! 5/5
This new design and all the new feature are amazing, I’m really in love with it as a use of an iPhone X, using the app makes everything easier, thanks for the update
Newest update as of Feb 2018 2/5
I never had issues with app until the very last update. I have a multiple car, home insurance and life insurance with StateFarm. Now I’ve looked anywhere in the app and nowhere to find and have access to my home and life insurance ???
Needs landscape support for tablets (iPad) 3/5
The interface is a little busy compared to the previous version. I would prefer to see all my products/polices in a single list I can select from without scrolling through the animated “cover flow view” — seems like a lot of needless user interaction, (especially if you have many products/polices to scroll through. Lack of landscape support for tablets (iPad) renders the app impractical for those that use their tablets like laptops — especially when used with external keyboards such as the Apple Smart Keyboard.
Redesigned App is trash 1/5
The old App worked fine and was easy to navigate through all of my accounts and policies. This new one though, sheesh. It’s clunky, ugly, and does not list all of my policies or accounts.
By Happy holiday
Love love the app!!!! I use it for all my banking!
Need compatibility with 5C 1/5
I have a 5C so I am stuck with Pocket Agent? Why, when the redesigned app is compatible with 5S? Please add compatibility with 5C to the redesigned app.
ID card doesn't work 1/5
Can't see ID cards in this app - the option is greyed out. Please fix.
What have you done? 1/5
I love that I can have all of my accounts through Statefarm. The old app made it so easy to look through my accounts. This new one is... I really don’t even know how to describe it. I guess it’s been “dumbed down” but it’s so awkward to use I’ve already deleted it and I’ve got 7 accounts I manage with it.
I Loved PocketAgent, But This Is Even Better... 5/5
Love this new update! Way more features and the layout is very intuitive, it just makes sense. Navigation between different products is sleek and seamless. It’s also much easier to find the right contact number for specific customer service inquiries so I don’t have to call the generic line and go through 20 minutes of VRU questioning. Overall an awesome app, I almost forgot this was technically just an upgrade. Way to step up the insurance/banking mobile app game SF!
POCKET AGENT WAS BETTER 1/5
By Maggie's Mom 3
First of all when I log in I’m faced with a notice about what is in my feed. Instructed to swipe to see. Then my mutual fund appears with my balance whether I want to see it or not. And I don’t want to see it unless I decide to and choose to open that information. Then what I did want to see was my balance in my variable annuity and it is nowhere to be found. It seems like about 8 out of 10 times State Farm makes changes they make things worse! I know this first hand because I’ve worked in agency for 32 years. I love the pocket agent. Hate this new program. I want to be the one who decides what I look at and when. Not an option with mutual funds and annuities. Deleting it until you fix it.
Test before release please 1/5
This version is useless right now. The add a payment method screen is blank. The edit current payment method options are incredibly limited. I don’t think they tested this at all.
Love the new app 5/5
This new app makes it so much easier to see all my policy info. Thanks!
Good app wish it could do more 4/5
Overall a good banking app. Wish i could transfer money between checking and savings right on the app. Think this feature should be added ASAP.
New app 5/5
I really enjoy the total redesign, it’s easier to use and to access what I need.
Like a Good Neighbor State Farm is Awesome! 5/5
I really like the new design. Really wish I had push notifications for when my bill is due though.
Half baked obsolete app not for iPad 2/5
For a behemoth insurance agency like SF this app was designed by rookies. Very difficult to do much more than pay a bill (maybe, if you change banks you CANNOT CHANGE YOUR METHOD OF PAYENT IN THE APP). You have to CALL them. As a matter of fact, you can’t do much of anything with the app. Also, why in the hell did you not make the iPad version landscape? Is senior leadership a bunch of old people against staying at least abreast of if not ahead of using technology as a usable tool? I may be looking to jump to Geico because at least they have a state of the art app...
Falls short 2/5
The new design and layout of the app is not what I was expecting. I especially miss the older apps layout for banking. The new version is too busy for me. Sometimes it’s better to keep it simple.
Just, why? 2/5
By Emma Jun
For the life of me I cannot understand why you cannot make a loan payment through this app. Oh right, because they want you to open a bank account with them and charge you $100 to do so. No thanks.
Great improvement 5/5
Very usable. Made it easier and convenient for me to change coverage on my policies and overall a good experience.
Update problem 3/5
What happened to landscape mode?
Won’t let me make an account 3/5
Every time I try to create an account, it tells me my city is invalid!