Needs some work 3/5
Needs an option to include specific instructions for your offer
By Wynkoop IPod
Would like to be able to order special items to shake like dark chocolate peanut butter cup.
How the heck am I supposed to tip? I just had to have them charge me $0.01 so I could leave a $3 tip using my debit card because I don't carry cash. Be prepared for a lot of angry waiters not getting tips!
Difficult to find location. Service fee 1/5
No way to search for your location, you have to scroll through restaurants that are not organized, plus it randomly scrolls to various parts of the list so you never know where in the list you are. $2.99 service fee. I'll just order for free from their website.
Couldn't find the location 1/5
By No name No wonder
Tried to use the apps. It couldn't find the location for the Stake and Shake we were near. Useless
Hidden $2.99 order fee 1/5
If you place an order with this app, it adds $2.99 to your subtotal with no matching line item. This appears to be a "convenience fee" or the like, which makes no sense. I could understand a delivery fee, but they're not delivering! Whatever's going on, the charge should at least be labeled.
I will be eating elsewhere, at a restaurant that doesn't charge me for placing my own order and burning my own gas to get my food.
By Bama lover 12345678
You can't add the tip.
Awful app 1/5
No location services which means you have to sift through hundreds of locations to find yours before you can even place an order. Terrible.
if I could do no stars I would 1/5
By JD moreno
The app just stopped working with my money still on it. Can't use my money, called the support number and was asked to email Instead. I did that, they asked me to uninstall and reinstall. Did that. Still messed up. Still can't access my money. Don't use this app.
Barely works 2/5
Awful user experience. Used it first back home in Indiana. Klunky, but worked OK. Now in Reno, entered my order. Very cumbersome (see ChikFilA app for how to do that right!), but then... could not complete order since this store is not in the Locations list. (It's been open for 6 weeks.) One would THINK a mobile app would use Location Services to find the right store for you, but one would be wrong. Instead they LIST ALL of the several hundred locations (eventually... you have to wait forever while they download) which they order by.... (wait for it!)... not State, not City, not even Street Name. No, this list is displayed in numerical order by STREET NUMBER. (You all know the street address of your local store, right?) Words fail. Lucky for them the food is so good.
Still one star till the fix 1/5
Apps going dow the drain fast.
They fixed the nagging rate me problem but now I have to carry cash to tip the wait staff because they took away the option to tip. Oh and check your settings because they added an auto refill in the settings so if you have it linked to Apple Pay or a card it will auto refill. Nice feature but maybe it should default to disabled and let the user decide to turn refill on. I thought this app was suppose to make things easier to eat at S&S.
Works but would be better if people can get the order right 1/5
Well. The app works like it should. However the location in Edwardsville Illinois is much to be desired. I placed a simple order for two shooter meals. First the app said pick up time was for 11:05 am. When I arrived at 11:10 I was told it would be another 10 to 15 min. At that time they started cooking our order. When I got home with my order. The entire order was wrong. Cheese on burgers that were ordered with. I cheese. Missing fries, no sauce on the shooters. These people want $15 an hour pay but they can't get a simple order correct that was even printed out in detail for them. Shame on them. Maybe they should be cleaning bathrooms instead of preparing meals. But they may be to difficult for them also.
8000 locations 1/5
When trying to order there is just a list of every single steak and shake location... not in any particular order or anything, not by state even.. so if I wanted to order I would have to search for my location in a group of however tf many there were.
Terribly designed app
Features disappear 1/5
After the latest update, I can no longer add a tip to my payment.
Cannot actually search for the Steak 'n Shake in Colorado Springs and there are so many in stores on the list, I'm not going to spend hours looking for it. Also half the stores listed are in Indiana which is annoying they don't even organize the list at all. Kind of a major flaw, I'm sitting at Steak 'n Shake right now shaking my head because I can't use their rewards program.
Works good 4/5
Works pretty good. The only drawback I have is the staff has some trouble with the barcode reader in the drive-thru
The app is fine but... 4/5
There have been several times the local restaurant can't get there machine to work to use the app. Then dinner just cost double - the funds I put on the account and then having to pay with my debit card because their reader doesn't work! Should be required to post a sign when you walk in so you are aware before you order!!
Garbage App 1/5
First time download & use of app today not a good user/customer experience. Multiple issues, including (1) shake prices during happy hour day/time/location not showing discount at menu or order total (check out) stage - appears it's more expensive to use the app than go old school at SNS; (2) full menu not available on the app; no searchability for menu items; no way to include special instructions for items; (3) no location searchability, so users forced to enable handset location services to their hardware or else scroll through all SNS locations in the db; additionally, user hostile ordering/organization in the list of SNS locations appears to follow no comprehensible method; (3) app prompts user/asks if user loves the app before first use & immediately following download; (4) customer's order summary not viewable in detail/can't scroll or swipe to view out of frame content; additionally, no way to text or email copy of order to family member or have a detailed one for oneself when picking up order to confirm accuracy/completeness; (5) consumer deceptive check out screens -- display of order, totals, discounts, etc suggests and overstates reward funds applied rather than line items that reflect reward dollars separate from funds customer deposited which are not reward dollars but from customer's own bank card account; (6) no option or field to enter coupon codes or select among available coupons that would otherwise apply for the order etc. I feel both cheated and tricked in connection with this SNS app "order ahead" experience. The usability defects are so many and obvious it's
surprising to find them in 2017. Mad at myself for wasting time on this train wreck of a time saving app. IMO: very consumer deceptive.
Stop asking for reviews. It works, good job guys.
Needs a few things but works 3/5
Overall it's an app that does what you need it to do. Convenience and ratings wise it could do with a map of steak n shake locations like most of if not all of the other foodie apps do.
Deleted app 1/5
Downloaded the app-placed an order at my local steak and shake. Went to pick it up-on time I might add. Was told could not pick up in drive thru, so I went inside. Spoke with the manager, he was totally uncaring about my inconvenience. The order was not ready. It took them almost 15 minutes to get it ready and one of the milkshakes was missing the chocolate chips. I have since deleted the app, because apparently the people at steak and shake on Monroe St. in Toledo, Ohio don't know how to interpret their side of the online order.
Love it 5/5
I love this app to get extra rewards when I purchase food and being able to pay online is even more awesome
Works ok 4/5
Wish you could purchase gift cards using it.
Love it 4/5
Love the rewards I get from using it. I like that I can load several gift cards at once.
Great for pay but awkward online order 3/5
Why can't my online order connect to my level up ?
Good but could be better 3/5
Loved eating with this establishment since the first visit. App has both good & bad. Good; can order from the app as well as pay through it but that is almost standard across the board nowadays. Bad; the promised $5 bonus evaporates if purchases are made with an already discounted card. Still gona make my routine stops but learning an unwritten fine print suuuuxxxx.
So poorly made and thought out its embarrassing 2/5
This app is garbage, one of the most frustrating I've ever used. They don't have search bars for anything, it's like the developer never even heard of one. There wasn't a search bar for the different stores too, and what really shows this apps true genius is the fact all the stores are placed in order of the numbers in their address. I had to go through a thousand stores before I could find mine with the 980 address. Also you have to pre pay to get the rewards? What the heck kind of crap is that? You get a star though cause I still love the food.
Rarely Works 2/5
The app rarely works with the scanning device in our local store.
Dope app 5/5
Wish I knew about the app earlier
GREATNESS IS HERE 5/5
Worth it - basically has it all - there can be time lapses but if orders 20mins ahead of time it could be fairly seamless 🍔
Terrible App, can't add ketchup to a burger 2/5
I want to say enough said, but it's actually worse. The page has to load every time you change a screen, as in buffer for over 5 seconds.
This app has the same quality as the food served.
Not easy to find the nearest location. 1/5
By Potentilla user
Unless I'm just not using the app correctly. I can't find a local location. When I open the app location section it just list all the locations in the US. So to find something near me I have to scroll and look at each location. Not user friendly. If this changes and is updated then I will change my rating.
Well made app 5/5
No frills, but who would want them. They aren't called Steak 'N Shake 'N Apps. I applaud them on this their effort at creating useful software.
Can't select location 1/5
Shows locations, I click menu and it just sits there. Click order, same thing, app does nothing. Needs better instructions or to just work like every other app on earth
Service and food are awesome!
Excellent app with great rewards for Steak & Shake fans 5/5
The app is excellent. If you don't like to carry cash but always carry your phone simply load some money into the app and pay with your phone. After you spend $50 you are reward with a $5 bonus. It is a win win situation. Thanks Steak & Shake for making it simple and rewarding!!
Works for me 5/5
Some issues scanning my phone but works fine for me.
Location Challenged 3/5
Enjoy idea of SNS rewards & works OK so far except Locating restaurant is NOT easy. Firstly, all Saint (posted as "Street") Louis restaurants are interspersed thruout the listing; no way to find a particular site easily. So, secondly, when ordering, it's a pain to scroll thru list to find nearest location.
Easy fast and rewarding 5/5
Steak and Shake is getting more of my family's business because of the ease of use of this app
FIVE STARS!! 5/5
Easy app to navigate 5/5
Downloaded this app on the way to Steak 'n Shake. Placed order immediately. Took less than 5 minutes total. Very nice!
Dave in Seattle 5/5
I use it often. It saves me 10%
Too bad it NEVER STOPS ASKING YOU TO RATE THE APP. I thought that's what I was doing here the first time.
Great app 5/5
By Jag 9130
Great App 5/5
Have had no issues with the app so far. Like the convenience to pay and tip plus earn bonuses sometimes.
Yummy steak burgers! 4/5
By Big Bari
We love your steak burgers and fries, you have friendly staff, & you're close to home! 👍🏻😁
By As bored as you
Keeps bothering me about rating.
Not a fan 1/5
By Mt. member
Maybe it's the location I choose to frequent but the order is never ready when promised, and they do not allow you to pick up in Drive-thru despite the app saying you can pick-up in Drive-thru or inside. As much as I love Steak-n-Shake, this app is useless.
Don't download 1/5
By Non stop player
Wouldn't take my card info, and when I was going through the app if you link your card and you app balance is below $10 it will add $25 without asking. It's a trap.
Good rewards and easy payment 5/5
Good rewards and easy payment for great food at a great price
Love it 5/5
Always love their true dinner taste and the customer service is awesome also