Good spot 5/5
Great food and service.
Tacs up 5/5
Get them points they worth it!
Spending Account 1/5
Only online app who wants you to put money in a spending account to order food. I don’t want my money just sitting in some account, why can’t you just pay with a debit card like everyone else? Then you want to determine the amount and tell me that if I drop below your designated amount you want to debit my bank account to keep it to your standard. You dropped the ball on this will not be using your app unless you change it.
Breakfast menu 1/5
I was in a party of 3. Sat down and was given breakfast menus.. when waitress walk back to the table said we were too late to order and had to give back the breakfast menus to be given dinner menus. I went to eat breakfast.. I am very disappointed.. I felt like walking out and going to ihop next door.. this time customer was wrong for ordering even after given breakfast menus and seated prior to change over of lunch
Tried to order in the app and got errors every time
Update location 1/5
Add Corpus Christi to the locations!!
Order times. 1/5
I’ve tried to use this app twice and no dice for me. The first time my order went through and I went to pick it up and the people had no idea what I was talking about and sat in the drive through for 30 mins and by the time they found my food it was cold and I had to microwave it. Second time I went through the whole order only for it to only let me pick 6 hours in advance to pick up more order under the ASAP option. Not impressed.
Don’t bother. 2/5
By Joey Quartz
The only reason I downloaded the app is to avoid the extremely long wait. In which I still had to wait. However the price you’re given on the app is totally different from the price at checkout. Price given on the app with taxes was 23.86, the cost that was charged 29.98.
30 minutes in drive thru 1/5
Slowest drive Thru
This app is completely worthless and the Steak ‘n Shake “customer service” is even more so. My app got charged $5 somehow and I’ve talked with 4 different people having to repeat myself over and over again explaining what had happened. Steak ‘n Shake used to be my favorite place to sit down and eat but now I’m not so sure.
So I use the app to order ahead and for some reason it sent it as the order should be for tomorrow instead of today when I was supposed pick up
Poor service 2/5
GREAT BUT CRASHES 1/5
IT KEEPS CRASHING
App seems fine; stores are the issue 2/5
By [left blank]
App seems fine on its own, the retailer taking your money goes real smooth;). The problem comes at the retail counter and Particularly at drive throughs. There are network issues that cause lag opening the app and actually reading it at the checkout, a huge pain when using the app to *actually* pay - but it's gotten better. There's still a real problem with Employee training to use the reader and register and a lack of employee experience with the app. Feels like the retailer is abandoning this as a fad, rather than embracing it as a tool
Save time 5/5
By Moshe Tuvia
This app works great! It saves time and easy to use.
Works good and makes things easier
Love the app and free $5 every $50 spent. 5/5
Very easy to use!
Excellent steak burger - good selection of toppings. 5/5
Can’t even look at the menu 1/5
This app is frustrating, can’t even look at the menu to order food. The app keeps asking for me to select a location and when I do all it does is highlights it and doesn’t let me go further. I just want to see the full menu because the drive through doesn’t show it complete. Very disappointing app.
Love this App 4/5
Love Steak ‘n Shake, my Go-To hamburger restaurant! The app makes it so easy to order and p/u when I’m ready. My only issue is not being able to remove the “cheese” item from the burger order. All other condiments I can say yea or nay, but cheese is ‘non-removable.’ I simply don’t care for cheese on my Steakburger. Can this function be changed on the App... Please? A loyal customer.
The app works as well as the workers at Steak ‘n Shake.... Not good. Every time I go into a Steak ‘n Shake (talking multiple locations) employees have a bad attitude, slow and it’s just pathetic. The app experience is no different. Went to place an order, app froze said “Network error” so I went back a step to try again, this time a success. Not quite, they charged me twice! Then on the app and email I received it said call for billing issues. So I called, and called and called for a solid 20 minutes and no answer. So like I said earlier the app is no better than the employees. PATHETIC and INCOMPETENT
Pretty much about done with Steak n Shake 1/5
Use to love this company, stopped many times especially when traveling out of town going through Weaverville and Myrtle Beach, but the Weaverville store and the new store they built near our home at Pinnacle in Bristol has shown this company gone down hill in big way, and when I’ve called to voice concern there was none shown nothing done or any compensation offered for the mistakes. This App we weren’t shown or helped to use, I know I had a credit of over $2 on it that disappeared with no explanation as to why, then twice I’ve been to store and paid for product and gotten no credit through the app when I asked the second time before I paid the girl said oh well you needed to tell me before etc etc ...bs she could have easily redone order....
Steak & Shake 2/5
By Lamont Rogers
Cannot add tip - please fix - will then rate 5 stars !! (Tip feature was in earlier version)
Horrible Location Services 1/5
One of the most poorly-designed “location” / “order ahead” features ever. You shouldn’t have to scroll through a NATION’S worth of restaurants to get to yours — which then isn’t even there.
It’s like I never left steak n shakes
Unable to set pickup time
Unauthorized Tips 1/5
Imagine my surprise when I opened up this app and reviewed my account only to learn that apparently it is been charging me for it on authorized tips when I have used including one for over $20.
By Eddie Hicks
Not user friendly to use app.
Great app 5/5
I’d use the app more if there were more incentives!
App works good 3/5
By @please fix
But, needs a area were you can write reviews of your order. For breakfast some cooks are good and others are not to good.
Location selection is terrible 1/5
By J rock 1979
Why do I have to scroll through hundreds of stores looking for the one near me, like a needle in a haystack. Can you please add zip code search or something?
It kept taking money out of account without my consent!
Love the app 5/5
But I agree that employees should be able to scan my phone at the drive through window and not take my phone to another part of the store.
Love the $5 incentive 5/5
I get excited to go Steak ‘n Shake more than anywhere because I feel like the $5 is so easy to earn! Awesome app
Great way to get rewards 5/5
I use this app all the time when we go to Steak N Shake to eat. They finally fixed the bugs where it works fine now. They keep track of what I spend and send me $5.00 without any troubles.
I love the simple, yet feature full app! 5/5
I love to be able to do everything on the app, and automatically earn rewards.
Has not worked yet! 1/5
This will be my third attempt using this app. Don’t know if is the app or the restaurant, but it has never been ready on time yet. Both times it was 20 - 30 min late.
By Tin Roof Rusted
Order ahead feature is nice since there is usually a longer wait at Steak n Shake.
Got a number 29 today in Orlando Florida on University Boulevard the picture shows I hamburger hashbrowns and a coffee and they said it does not come with coffee will never go back to this company again
Love it 5/5
Can’t use coupons 3/5
Can’t use coupons when placing an app order. Bummer
Hard to work app 3/5
Used to be easy to add a tip etc. don’t like this app today; too hard to work
By BIG SHASTA
Not worth it 1/5
What good is the ability of an app to order online when the restaurant isn’t accepting online orders at this time. 4 different times I have tried and get the same thing. Worthless. You then have to spend 50 mins in the drive thru
My local Steak ‘n Shake in Carmel drive 5/5
By Big EJH
This place is always dirty, but the staff is friendly. It needs to be undated.
Ordering ahead? 1/5
My local store doesn’t make any app order until you come in! Makes it kinda pointless to even have that option.
The absolutely slowest fast food chain!! 2/5
I do not suggest ordering in advance. It actually takes longer. Fast food NOT!!!
Steak and Shake Rules! 5/5
All those other fast food places don’t come close to the price, food quality and atmosphere. The shakes are fantastic. Hand scooped ice cream and an inordinate all of flavors.
Steak ‘n Shake review 5/5
Incredible prices! Good good, great selection. Wait staff is awesome. I go there often with my 12 year old grandson. They treat him like a “person”; asks him what he wants,etc. great place!
Faulty app 1/5
I just tried my first online order with this app. The restaurant didn't ever receive the order even though I was immediately charged. There is no point in trying to save time with this app when you'll just have to go there and reorder your food.