By Jazzy Jachris
We had a little wait but the restaurant wasn’t nearly as pack as it usual was and none of our food was fresh and hot. Not the burgers or the fries .. sent old ones back and they weren’t fresh either (so why did we wait so long for our food?) I just expected better
No coupon area 1/5
Didn’t know how to add coupons and the store couldn’t take them off! Would have been nice to be prompted for my coupons and explain on how to put them
if i could select no stars for this app i would the app tried to cleverly sneak in extra charges to my online order that i never put on order when i contacted someone about this issue they made me feel that i was misinterpreting the extra charges they claimed it was the amount before any coupon was added which is not true do not get this app the support for this app is a joke
Having difficulty logging in to Internet at store the last two times. Other than that Steak n Shake is great
Just awful! 1/5
I ordered. Got there. Nothing ready and I was talked to like I was stupid when I arrived. It also said it was going to give me a $2 discount and then it charged me full price and sent me an email saying it charged me double. 100% garbage!
Steak and shake 5/5
I love steak ‘n Shake they have great food great service service and awesome experience go to it
Love the thin fries!
Frequent customer for years and years 3/5
Steak ‘n Shake service used to be exceptional. Recently, we are not even acknowledged at the door, when you come in you are ignored!
No way to add bacon to a burger. So dumb...for real.
Love this place 5/5
Always quick through the drive thru!!
Please do not reach for my phone !! 4/5
Everything works great on this app and I quite like the incentive of earning $5. My only complaint is in relation to the processing of payment. Steak 'n Shake: could you please, please, please, for the love of everything sacred, train your employees, including managers, to just scan our phones while they are in our hands instead of actually taking our phones through the drive-thru window and into the restaurant ????!!!!! I have literally zero desire to surrender my unlocked phone to someone who is working in a greasy restaurant! The chances of the phone being dropped in the exchange are significant. Furthermore, sometimes it is raining which would cause the phone to get wet. The scanners are on a cord plenty long enough to reach and scan from where they are. It is just a lack of proper training. This is a frustrating issue enough for me to want to no longer use this app but I am hoping they will change if enough people complain.
Can’t choose location 2/5
My location is the last one on the list. (99 conference) Every time I get down the list it automatically goes back up and I can’t select it.
I love this app 5/5
I’m a college student and I loaded the gift cards my parents got me onto this so anytime I come to Steak ‘n Shake I can use to pay. If I’m drunk and lose my wallet, low on money or just chilling, I have this readily accessible on my phone.
10/10 would recommend
You need this app!!
Mix Up 1/5
Can’t view receipt after placing order. Had a discrepancy when picking up order and couldn’t bring up itemized/order summary of order to dispute it. Manager couldn’t print out receipt either. Get it together Steak n Shake.
Waste of an app 1/5
Used to be able to mobile order, can’t anymore, my location is not available. Can’t call the Cumming, ga location either. They don’t answer the phone. Only way to get a to go order or to go in and order. Then they are very slow. I rarely go here anymore because the app is so useless. Also, no place to type a note (when I was able to mobile order) of something special, like well done, or extra of something
By Making app
The app let me order breakfast then found out breakfast don’t start till 7 and they never got my order and it took money out of my account
By Killer Scout
Best Steak & Shake in GA Tiffany E. excellent customer service.
Service /parking lot 5/5
Parking lot needs to get replaced to many pot holes also waitress need to great customers a little faster
If I’m going to pick it up you don’t need my card info on your app I’ll pay when I get there just take the order
And when I do enter my info the postal code never works
A great place to eat and great service, also very clean. I love the App too.
By Barbie ball
Really like there shakes so thick and creamy
Love the app!! 5/5
Love the app and the rewards!!
Lousy App 1/5
I tried to use the money on my app that is required in order to use the app and it wouldn’t let me apply the money. I asked for a manager and she said I’m the manager. She said they came in and installed the QR code machines and never trained them on how to use the tool. Nevertheless, I couldn’t use the money on my app. The lesson is: don’t load any money to the app if you want to use it at any point in the future.
Non-receipt of order, but knew I paid. Go figure. Improvised well.
Great App 5/5
By Celebrity NameGame
It really does work!
App works great! 5/5
By Dylan's Heroes
You get rewards for your purchases! I always pay this way!
Cheese Sauce 4/5
Can you guys please add cheese sauce to the app? Or let me know where it is.
Steaknshake app 1/5
This app does not show all of the Las Vegas Nevada locations
A lot of functionality is broken 1/5
If you choose to reorder (submit a previous order), all of the items lose their customizations - and you won’t realize it until you get the wrong items at the restaurant.
If you choose a combo, you can’t upsize your fries. Grrr...
Can't find my city locations 1/5
The app won't load my city locations so it makes the app worthless
Late it’s Orders 1/5
By Big Pape Chulo
Evidently this system requires someone to monitor it for advance orders to be prepared and ready by arrival time.
Therefore this app really does me no good after midnight when I get off work.
There needs to be some type of notification or audible alert so that the staff will be alerted of incoming orders.
Great App 5/5
You are crazy not to take advantage of this app.
Buy your gift cards at Sam's at the discount. Then add to your Steak n Shake app. After you spend the $50 you get another $5.00. How else can you get. $15.00 discount on $50.00.
Friendly staff, great variety, good food!
Love this place 5/5
Best shakes ever!
Missing lots of necessary features 2/5
Now u can order and pay on ur phone. But, you cannot apply any coupon!!!
After recent updates, the tip box is missing from the pay tab. I cannot tipping my server.
What happened to tip button on the app? 3/5
Use the app frequently n is a bit hard to understand how to reload. Used to be able to add a tip but since update can't tip anymore via app.
Worst app ever 1/5
Don't bother ordering from the app. It takes twice as long to order and even longer to wait for your food. Steak and shake isn't very good anyway. Go somewhere else.
Needs some work 3/5
Needs an option to include specific instructions for your offer
By Wynkoop IPod
Would like to be able to order special items to shake like dark chocolate peanut butter cup.
How the heck am I supposed to tip? I just had to have them charge me $0.01 so I could leave a $3 tip using my debit card because I don't carry cash. Be prepared for a lot of angry waiters not getting tips!
Difficult to find location. Service fee 1/5
No way to search for your location, you have to scroll through restaurants that are not organized, plus it randomly scrolls to various parts of the list so you never know where in the list you are. $2.99 service fee. I'll just order for free from their website.
Couldn't find the location 1/5
By No name No wonder
Tried to use the apps. It couldn't find the location for the Stake and Shake we were near. Useless
Hidden $2.99 order fee 1/5
If you place an order with this app, it adds $2.99 to your subtotal with no matching line item. This appears to be a "convenience fee" or the like, which makes no sense. I could understand a delivery fee, but they're not delivering! Whatever's going on, the charge should at least be labeled.
I will be eating elsewhere, at a restaurant that doesn't charge me for placing my own order and burning my own gas to get my food.
By Bama lover 12345678
You can't add the tip.
Awful app 1/5
No location services which means you have to sift through hundreds of locations to find yours before you can even place an order. Terrible.
if I could do no stars I would 1/5
By JD moreno
The app just stopped working with my money still on it. Can't use my money, called the support number and was asked to email Instead. I did that, they asked me to uninstall and reinstall. Did that. Still messed up. Still can't access my money. Don't use this app.
Barely works 2/5
Awful user experience. Used it first back home in Indiana. Klunky, but worked OK. Now in Reno, entered my order. Very cumbersome (see ChikFilA app for how to do that right!), but then... could not complete order since this store is not in the Locations list. (It's been open for 6 weeks.) One would THINK a mobile app would use Location Services to find the right store for you, but one would be wrong. Instead they LIST ALL of the several hundred locations (eventually... you have to wait forever while they download) which they order by.... (wait for it!)... not State, not City, not even Street Name. No, this list is displayed in numerical order by STREET NUMBER. (You all know the street address of your local store, right?) Words fail. Lucky for them the food is so good.
Still one star till the fix 1/5
Apps going dow the drain fast.
They fixed the nagging rate me problem but now I have to carry cash to tip the wait staff because they took away the option to tip. Oh and check your settings because they added an auto refill in the settings so if you have it linked to Apple Pay or a card it will auto refill. Nice feature but maybe it should default to disabled and let the user decide to turn refill on. I thought this app was suppose to make things easier to eat at S&S.
Works but would be better if people can get the order right 1/5
Well. The app works like it should. However the location in Edwardsville Illinois is much to be desired. I placed a simple order for two shooter meals. First the app said pick up time was for 11:05 am. When I arrived at 11:10 I was told it would be another 10 to 15 min. At that time they started cooking our order. When I got home with my order. The entire order was wrong. Cheese on burgers that were ordered with. I cheese. Missing fries, no sauce on the shooters. These people want $15 an hour pay but they can't get a simple order correct that was even printed out in detail for them. Shame on them. Maybe they should be cleaning bathrooms instead of preparing meals. But they may be to difficult for them also.
8000 locations 1/5
When trying to order there is just a list of every single steak and shake location... not in any particular order or anything, not by state even.. so if I wanted to order I would have to search for my location in a group of however tf many there were.
Terribly designed app