Terrible App, waste of time! 1/5
By Jimmy Jonnie
This app takes forever to set up and doesn't even work! They want you to fill out your usual information plus, verify your email, set up a password and an additional pass code. When you're finally finished and now starving the app won't even let you log in. It also let me know there're no subways my area. Common, I live in LA! GG Subway I think I'm going to grab a burger...
Waste of time 1/5
By Kiss my what
Waste of time. When I arrived 5 mins after my pickup time they still hadn't even started my sandwiches. Had to wait for them to finish with the people already in line before they even started my order. I'm excited to tell everyone I know that this app great if you want Subway to waste your time and not meet the timeframe THEY provide. Had I just stood in line like the old days I would have eaten more quickly and not decided to make Subway my last option when determining where I'll eat in the future.
Beat App ever!! 5/5
Easy to use and order was rest for pickup before time!!
Please add gardinare 4/5
Please add gardinare to the list. They never read special instructions. Otherwise great app
Where's the GLUTEN FREE ORDER OPTION? 1/5
Right now I give you a single star...because I would like to be able to order using my phone, however you do not have Gluten Free bread in your app options. 😒
So needless to say....I cannot use the app.
Great app! 5/5
I LOVE it!!
Could, should be WAY better 2/5
The app is basically pointless. It is good for locating a Subway but finding your rewards points balance is nearly impossible. Ordering isn't very convenient either. They offer only two cheese choices but my regular Subway has six and there is no place to make special requests (ie double toasting). This app could and should be better than this. Come on Subway, step up!!
Gone straight downhill 1/5
The app used to work great. I used to love using it. Now it says your payment is declined but charges your card or PayPal account, whichever you're using. Even tried to reload my subway card and it did the same thing; took my money and told me it didn't. Ack!!
Avoid orders fail. Will waste your time. 1/5
Download the app and created a new account. Put in a six sub order which was pretty simple. Payments declined on two different cards. PayPal button didn't work. 20 minutes of my life gone.
Fantastic app 5/5
By Annette Rodriguez 7638
Not sure why all the negative reviews. I use the app all the time. Works great. Orders are always ready on time.
SUBWAY IS THE BEST!!!!!!!!!!!!!! 5/5
I go to subway every Tuesday and it is by far the best restaurant ever in existence!!!!!! I don't want the app because I LOVE going their so much!!!!!
The last few updates have broken the app 1/5
I used to use this app all the time, but first they released a patch that made it crash every time I tried to open it. After a few weeks, that was fixed, but then I was unable to complete an order because it said my payment was declined. This was not due to a problem on my end, as I tried multiple cards. Family members of mine have also had the same issue.
Crisis Averted 5/5
By Busy MOM'o3
Monday morning rush just got a little bit easier. Quick order, quick payment, and quick pickup=more time for me!!! Thank you subway app geniuses 😘
One of the best online food ordering apps 5/5
Subway has had designed for themselves just about the best to go food ordering apps that I've ever used. It's clean, intuitive and laid out in a logical, well thought out manner. I have no problem giving Subway more business as the app makes it easier to get a bite to eat on the go.
App is simple to use. 5/5
By Value Al
Simple to use. Allows customizing of order to say more or less of ingredients. Sandwiches were ready when I arrived and already paid for.
Great app! 5/5
I have used the app several times and my order is always ready and is exactly as I specified! Great app and great product! Love Subway!
Love the convenience, But needs updated 3/5
I am thrilled with the app as far as ordering and picking up my food quickly! However, not all menu items are listed on the app. (Drinks & Chips) Also, am I missing a place to enter reward points or promo codes or coupons?
Use at your own risk! 1/5
I have had pretty good results until an order was cancelled. It was cancelled because their equipment was broken. After 2 emails and 35 minutes on hold, I have gotten NO response. Corporate operates the app and has zero customer service! Works great if the store can complete your order, but there is no way to get a refund. Corporate customer service is nonexistent.
Ancient island 1/5
By Ed Brey
No Touch ID + No Wallet integration = Old school inconvenience.
Worked great until last two orders... 1/5
I am submitting this feedback to tech support here because I keep getting an error message when trying to submit through app. Deleting app right now...
This is the second time I have ordered through the app the same order we have submitted dozens of times before without problem but my son gets to the subway location and they say the order was voided even though it shows on my end that my card was charged. The owner refused to make the sandwiches for my son because he said he isn't getting paid. Something is either wrong with your app or with the Elyria Ohio subway on Detroit road location's ability to properly process orders. Very disappointed and inconvenienced!
Waste of time 1/5
By 2 tired mom
This app is awful. It insists on using you current location. It doesn't tell you the sub of the day or any specials. You can only see the menu if you put in the location and there is no nutritional information.
Best food order app I've seen 5/5
Subway has the best food order App I've seen yet. Everything is smooth. Payment is easy. Re-ordering is a snap. Great job Subway.
This app is awful 1/5
I spent 20 min creating an account and my order and then the app won't accept the payment. So frustrating!
Truly Useless 1/5
No matter what I try, I simply can't add money to the app, and therefore can't pay. It's just useless.
Ok, could be better 3/5
Some of the bread and topping options are missing from the app, but it lets you order and pay ahead so you can skip the line. They also need to add a reward points program. Once they fix these issues, this will be a five star app!
Order don't go to cashier so they cant see through app order till u asking for u order at store
Good App 5/5
No way to update credit card info. 3/5
By Casual 5545
When you try to reload your subway card it kicks your order out.
It would be nice if it stored your recent orders so you could reorder them quickly if you get the same things.
I hope your CEO reads this review. This worthless app is costing your business and franchises a ton of money. Every mode of payment I try is declined. I'm done trying to make work and I'm done eating at Subway. Thanks for nothing.
Worst interface and design 1/5
Taking a while to login and loading profile.
Need to improve a lot to get 5 stars
This app is ridiculous. 1/5
It allows you to pick your sandwich and get it ordered the way you like it. THEN, it tells you that you must create an account. Never will create an account and password for a fast food restaurant. Make it optional or expect many to shy away.
Worst app ever! 1/5
I love the concept and easy to use but they have screwed up my order every time I use it. I even tried again yesterday by ordering 2 Ruben subs, only comes with 4 ingredients no way they can mess that up and they left off the dressing & sour krout, just meat & cheese. I'm done, deleted the app after giving them dozens of chances!
2 MAJOR issues. 1/5
1. Cannot use app to redeem reward points. Physical card still needed, thus defeating the convenience of using the app.
2. Only one free meal can be had at one time. So, if one has accumulated 250 loyalty points and wanted to treat their family to a free Subway meal as was the case with me, they cannot. Personally, I find it insulting after all the business I have given Subway, I am restricted on how many LOYALTY points I can use at one time. Not very loyal of you Subway. Not very loyal.
App is now worthless. 1/5
You can pay for food, but the app no longer gives you your account balance. You can't use your points because app doesn't tell what the balance is for those either. The app logs you out if the register person gives you the wrong scan code.
This application is hot garbage now. I'm dumping this app once whatever my balance is has been used up.
Top notch 5/5
By Mr. Hoopy
Worked once but fails to send order since 1/5
Worked once but fails to send order since
Needs to be fixed 1/5
By Lil Mushroom
It wont even let me sign in, so there is no point for me to have this app until this is fixed
Ordered...went to store...they had no knowledge of order. Spent more time trying to clear things up than it would have taken to just order when I got to store.
They broke it 1/5
Useless app now doesn't even locate restaurants
Almost pointless 1/5
By Nine rack
You can't even view or redeem points with the app. It would take me less time to drive to my store and order in line than it does to order on the app, wait 15 minutes then driving up there. Not to mention that I'd rather order in person anyway than get home and realize my sandwich was not made the way I asked. Even in person they'll mess it up. Ask for mayo and they squirt ranch all over the sandwich you just stood in line 15 minutes for 🙄🙄
I just want to be able to view/redeem my points with the app.
App bug fixed 5/5
App appears to be back to normal. I use about once a week. Love the convenience.
Handles the basics but... 4/5
Could use some additional customizable features for sandwiches and seasonal deals. Otherwise this app is great and convenient.
The app works great on iPhone7 4/5
The app works great and I'll keep using it every time I order. The software programmers need to stay on top of ALL menu changes for it to be effective and continue. It will be a big was of time for us all (Subway and customers) if not. :-)
Notify me that the app has to be updated BEFORE I place the order. 4/5
Notify me that the app has to be updated BEFORE I place the order rather than later after I've spent a ton of time placing the order.
Other than that 1 issue.
I love this app.
Still Useless (11/7/16). Should get negative stars. 1/5
Did the people who wrote this app ever eat at a Subway and notice all the different menu items and options? If they have never been to a Subway, that might explain at least some of the problems.
To use this app, you have to really like “White American” cheese or “Monterey Cheddar” (shredded), since those are the only two options. Good luck ordering a ham and swiss.
You can't use the app to spend your Subway points. You will still need to carry around your Subway card and switch to that to use points. (I'm assuming you can at least earn points with app purchases, but I could be wrong.)
It's hard to pay with the app. Paying within the app using a credit card seems to work, but all other options fail. If you bring your phone to the store and try to use either the QR code reader or Apple Pay, good luck. The three stores near me have no idea what I am talking about when I try to pay with my phone. One finally managed to accommodate me, once, though the store manager had to get involved. With other stores, it has been hopeless.
So… you can't order normal menu items. You can't use your points with the app. You can't use it to pay in-store. One out of five stars seems too high a rating. I should probably delete the app from my phone since there is no reason ever to use it.
(By the way, the customer support phone number at Subway has the longest wait time I have ever experienced at any company, ever. They apparently have a handful of reps who take calls from the entire country.)
One Star - ❌ 1/5
Freezes up. Doesn't work. Blah
Doesn't work 1/5
I opened the app.... and that's the farthest it will allow you to go. Nothing else works since the update. Can't order, can't pay-- nothing. Completely frozen. Useless, frustrating waste of time app. Do not download. Save yourself the frustration.
Works great! 5/5
Use it all the time and have never had a problem. Love walking straight to the front of the line.
Mostly nice,but... 2/5
App is mostly nice but lack of Apple Pay support is dumb since they were an early Apple Pay adopter. Can't place my order in app and pay with Apple Pay. Would rate app 4 stars if it did.