Can't order anything 1/5
Since they've updated the app I can't order anything and it's confusing as hell!
Terrible App 1/5
Worst app ever. Pay feature was disabled for months, and now after this update I can't even log in. Thanks for stealing my money, Subway.
Can't log in 1/5
The log in page comes up and it's like the log-in button won't work. So I can't even use the app. It will only take me to create an account or log in but nothing further than that. Just downloaded it today so I assume it's up to date?
Can't get logged in 1/5
Since the latest update, I haven't been able to log into the app. Once I tap to accept my credentials it just sits there and spins. My login works fine on their regular website.
Old app was better 1/5
As of 05/23/17 I cannot log in, reset over 2 times, great job Subway! Guess I better go to Lenny's Subs smh (Fix yall's ish)
Love me some Subway 4/5
This new app is fantastic! The colors and animation are great. The ease of using the favorites capability is great. Could be a little better if I could add a favorite without having to order it.
By C00kie M0nst3r!!!!
I love that we can order cookies in the app
Doesn't work 1/5
Can't log into my account at all.
Update is Awful!!! 1/5
By Micro Guy
The previous version of their app was great, easy to understand, and I used it a lot. The new version is ridiculously confusing and hard to use. Using it the first time I managed to get everything wrong on the two sandwiches that we ordered. We got the wrong bread, got the wrong veggies and got the wrong size. All because of the stupid updated the app. I swear, if I don't fix this, I will never use yet again!
Internal errors 1/5
I am so sick of the internal errors concerning the cart. I've been trying to order a couple times over the last couple weeks and I can't unless it's something I've previously ordered. This is becoming a real issue especially for people who order an a sandwich to go for lunch.
New app is trash 1/5
Old version of the app was much better and faster, this was a major step backwards.
Difficult to use 1/5
The new interface update is extremely difficult to use, unintuitive and some features are now missing. I still have not been able to find a way to remove items from my sandwich and options that have always been available in the old version of the app and store or not on this new version of the app.
You really messed up this app 1/5
It didn't find my Subway without a lot of trouble.
I can't take customize my sub completely. It let me choose bread type, but I couldn't change other ingredients except to select more or less. I wanted to remove cucumbers and lettuce, nope. Wanted to add spinach, banana peppers, etc, nope. Help.
Doesn't work 1/5
Can't customize sandwich.
Difficult to use 1/5
The last Subway app was real easy to use. This one..... NOT SO MUCH
Horrible app replacement 1/5
The old app and icon were much better to look at and use. Oh yeah...AND to see how many reward points you have albeit even in the old app having to remember to look at "payment options" to find your points was stupid as well. Please add a section to the app called "Rewards" or something like that so we can actually see our points again and find them very easily. When I was forced to log into the new version I thought I had lost all my points.
Losing lots of customers! 1/5
I used to order via the mobile app all the time. Ever since this new update it's completely useless. Tons of errors. Can't even place an order! Ever hear of beta testing??
Poor upgrade to app 1/5
The "new" app still shows locations where stores do not exist.
The app also requires you to search by zip code. Why not add an option to search by city.
The AP. Does allow you to search based on your location.
Finally, you are now required to create an account. Why?
Removed Order History? 1/5
I'm deleting this app. The ability to resubmit a previous order was great. Now it's gone. Stupid! What were you thinking?!
Horrible User Interface v7.x 2/5
The interface for this new version is awful. On top of that, the included help doesn't tell you *how* to use the app itself. If you were going for intuitive, you missed - badly.
For those of you saying you can't delete anything off of a pre-built sandwich - you can, you have to drag the item to the left. It's a pain, but that's how it works. Again, something that isn't intuitive and would be helped by a tutorial, or something in the help section, or even an old-fashioned "X" next to the item.
As far as the pre-built sandwiches, why not let us build them the same way you do in the store? Pick the bread first, then work down the line of ingredients. Mirroring the physical process should be a gimme, guys!
I like the idea of making an order a favorite - but please, PLEASE let me save it as an order that I can use for whatever store I'm near! And let me save my stores as favorites! Choose meal, choose store, place order, DONE! Should be that simple! And let me minimize my list of favorites. I don't need to see them every time. If I had my way, I'd make the favorites show up when I click "Start Order".
I also miss that you can't reload the reserve card directly from the app, nor does it show you what the current balance is? Too much trouble? It worked in the last version.
I appreciate the countdown showing the order, but when I pick it up, there should be an option to delete it off the screen.
All in all, this update is disappointing.
Will not locate correctly
App stinks 1/5
App is a real pain it never works.
Used to be good, now it's SUBPAR 1/5
By Mr. Stet
Open the app, sign in and get offered recent and favorite orders to get again, from the usual store or another. Now everything is spread all over, and won't come together. What happened? Why'd you Subbers fix what wasn't broken?
Terrible update 2/5
The up date that they did is awful! It makes the app not user-friendly. I have been using this app for several months now. With the new update I just deleted the app. It's awful. Very frustrating.
What did you do 1/5
By Mr o13
You took a perfectly good app and made it the biggest pain. I'm done eating subway as a result. Fire whoever decided to implement this new design. It's awful!!!!!
Terrible update 1/5
Exec #1: "Our app is great! Let's make a new one so that nobody can actually complete an order." Exec #2: "Great idea, let's also make sure the GPS functionality is completely useless." Me: "Where's the closest Firehouse Subs." #fixyourapp
Doesn't work 1/5
By Grok leg
App says there are no Subways in my area. I live in a major city. There are plenty of stores. Previous app worked great. I went from eating daily at Subway to never because of this new app. I have deleted and reloaded several times!
New update is TERRIBLE! 1/5
Under the old version of the app, you could completely customize your sandwich. Now the app automatically adds toppings that come standard with the sandwich and cannot be removed. Super annoying when you don't like the toppings they automatically add!!
Fire your programmer! 1/5
Even after the login fiasco.. app crashes when trying to do anything involving editing your order. Also honey oat bread is missing?!? And why can't I use or even see my points in the app? Seems like a no-brainer to me. Also, app is still pretty weak compared to other large chains. Check out Chick-fil-A and Dunkin' Donuts apps. Both of them are very well polished compared to this. Whoever coded this needs to take note of those apps. And test it for christ sake!
Old * Can't log into the new version of the app. And yes. I'm using the correct username and password because I can log into the website just fine with my credentials. I type it in and it just gives me a small swirling circle for a few seconds and then goes right back to the sign on screen. No error message or anything. Whoever submitted this to the App Store without testing should be fired.
Lots of bugs 1/5
By Ligia entir Engle
This app is full of bugs. My payment information did not carry over, and it will not let me add new. Now you can only find subway by zip code instead of being able to type town.
Can't order as payment method link points 1/5
Nothing seems to work. Haven't been able to place an order since the update. Must be my issue. I am sure subway would have noticed a drop in orders if it was a global issue.
Subway Card has disappeared in update 1/5
I'm not sure what happened but in the recent update I can no longer see my subway card points or money. I'm supposing QA testing was missed as those are pretty critical functions of the app.
Can't order 1/5
By Ed Brey
Nothing but errors when trying to place an order.
This was from the previous app version; don't know if it still applies: No Touch ID + No Wallet integration = Old school inconvenience.
It doesn't work 1/5
I can't sign in, I just want to know who give them 5 stars !!
Stupid update ever
From best to worst! 1/5
By At auds
This was the best app I had ever used! Then the upgrade or the more precise downgrade. Fix this please!
Love The New Update 5/5
Definitely feeling this new theme and I love how easy it is to place an order and pay on your phone!
Bad update 1/5
You can't take something you don't like off the sandwich you can only reduce so if you don't like green peppers you can't use the app
Great App 2/5
Used to be 5-Star but now its a 2-Star. Somebody thought that a really convenient app needed fixing. Well NOW it does. The new update changed everything. Its clunky and confusing as hell. They ruined it. Just go in and order its easier than using this app.
ORIGINAL REVIEW BELOW:
This is SO convenient. I do all my ordering in the app and pick it up. No line, no wait. Seriously, if you eat Subway, do yourself a favor and try the app.
Loved old app. This one is awful!
version 7: so sad 1/5
By patu in seattle
Version 7 has one improvement and many problems. Naming a favorite order and keeping it at the ready was an excellent idea. But the mapping to find a restaurant is terrible. Yesterday I couldn’t get it to let go of one restaurant so that I could find a closer one. Today it's claiming that the there are NO restaurants in several locations where I know they exist. And using pictures without words for designing a sandwich seems like a good mulitcultural idea, but it is more difficult for me.
And why can't I add spinach? My customer is my sandwich I want to add spinach
Mediocre App- Messing with a Good Thing 1/5
Why would you change a good thing? Because Subway is trying to outdo itself in being behind. The app used to work great, then it didn't work, now it doesn't work very well. Who orders the "default" way a sub is 'supposed to be'? Not me or anyone I know... I don't even know what comes on my sub by default because I NEVER ORDER IT THAT WAY. Fix this. Pronto. Custom sub every time you order unless you have a favorite stored or it's in a recent order. So annoying when companies try to "help" you by adding a "feature" that really messes the whole thing up for the customer. If only there were a decent competitor to Subway but until then we'll be stuck with this mediocre app when we want subs ordered before we get to the restaurant.
Love me some Subway 5/5
Works great. I didn't have any problems.
Sometimes change isn't always good 1/5
I never write app reviews but today I have time to because of how horrible the update is. WHAT IN THE WORLD?! About to be late for work having to go through all these new methods of creating a sub. Definitely not a good way to start my day. Stop with the updates please.
Disliking update 1/5
I rarely write reviews, since I try to appreciate apps, and try to adapt to updates, but the Subway update (May 2017) is, in my opinion, very frustrating.
The old app worked perfectly and made ordering so easy. So I would order often. So why fix something if it 'ain't broke!!!??First, Subway does updates pretty often, which is not really handy if you have to keep updating before you order. Secondly, this last update is so extremely different that if you're trying to order in a hurry, it is extremely frustratingly different!!! It might just be me, but I don't like the way it's set up at all! Ugg!!!! So if Subway is reading this, and if others agree, please go back to the old way, or let us get use to this one before you change it again next week!!!
Every since the update this app is horrible. Bring back the interface from before. This update is very unstable and the app is very poorly designed and arranged. It takes 3 times as long to build and order a sub as the previous app. If you save a sub to your favorites and try to order it comes back with an error when checking out. This app is horribly designed and whoever produced the update needs to partner with whoever created the original app.
Why can't I see my rewards points balance anymore? This app is useless to me now. Why do companies change the app and remove such helpful features? Horrible. Add the points balance back!!!
This update F everything up. ???
I like it! 4/5
Easy to use. Easy to order. Cool graphics. I like it!
Doesn't work 1/5
Every time I try making an order a pop up comes up saying "a problem with your order" please fix!! The other app was way better this one seems more confusing
Not worth downloading 1/5
More trouble than it's worth.