Waste of time 1/5
This app is a joke. Multiple times I've arrived 15-20 minutes after my pick up time to find my order only partially completed or not even started. When the policy is "help in-store customers first" there is no point using the app.....it's faster just to wait in line at the store!
Apple Pay Pls!
Took $10 from me 1/5
Sandwich makers don't follow the special instructions, the app itself is super buggy, and it let me put an order through to a location it said was open, but in actuality was not. I got charged for my meal but never received it.
Needs tweaking 4/5
The app works. Would recommend couple improvements. 1. Allow for a favorites section where user can order a specific sandwich made the way they like it without having to recreate the sandwich each time. Also allow for request that the sandwich be toasted twice, as opposed to just yes/no.
Horrible app. Doesn't work half the time and no coupons. Horrible app!
No Nutrition calculator 1/5
The nutrition info is a hard to read and unwieldy PDF. They need to port over the calculator. Pretty lame all around.
Great app!! 5/5
Good app and fast, who ever say otherwise go to the store and wait on line and be quiet.
Needs a customize feature 1/5
This app would be better if you could customize your sandwich the way you want rather than select a BLT or a Meatball etc ... Better off just ordering in store
Love this app! 5/5
Ordering is fast and easy! I love not having to wait in line and pick out exactly what I want. Just grab and go
Declines payments. USELESS!!! 1/5
Declines payment no matter what card you use. I have used the same cards before and not had a problem. Even tried marking payment online and still declines the payments even when I used PayPal. Had to go back and transfer the money in my PayPal account back to my bank. Useless app and mobile services. Tried to call order in and they would not take order. Asked if I could fax it in since it was so many sandwiches and they would not allow that. Said I would have to do it online. I'VE TRIED TOO!! As long as this is an issue we will not be eating Subway. So much easier to place the order and run in and pick it up.
First time user 5/5
I was quite impressed that when I walked into pick up my order it was waiting for me. Order was right, except it was missing onions. Will use again
Skip the line!!! 5/5
I use this all the time now - I create my order before I leave home, pick up my breakfast or lunch (sometimes both) on my way to work. The app menu seems to be limited a bit to only show what every store offers, but it's really NO BIG DEAL. The convenience outweighs my favorite specialty sauce not being on the list. You can usually get a side sauce when you pick it up if it wasn't on there. OR you can pick one of the other umpteen choices. Seriously, I don't know what the others are complaining about.
If you are pinched for time, download this app! Skipping the line is gleefully delightful!! Don't mind the dirty looks from the people still waiting in line; haters gonna hate.
Works great for picking up dinner on the way home too.
App needs work 1/5
By Floyd W
Takes forever to set up account. Location service charged my card in Florida when I was in Texas. I chose the correct store. I charged my card 5 times because it kept saying failed. The store did not receive the order but the money is gone. I will probably have to call Subway if they complete the transaction even though I didn't get anything. The only reason I used the service was because I couldn't find my card. It worked only one time. It's better to just go to store or order pizza instead.
Declines Payment 1/5
Declines Payment making it useless. Same card works in Restraunt. It used to work, so I ate their three times a week. Now it doesn't. I don't have time for this so I eat somewhere else.
Make sure you're perfect.... 1/5
This app isn't great, but I've used it quite often anyways. Most of the employees never look at the notes, and there is no way to customize kids meals without using notes. However today, I used the reorder feature, and accidentally sent it to the wrong Subway. I called them within 2 minutes of hitting submit. They were great and said they would take care of the cancellation. They called back and said they couldn't cancel on their end, and for me to do it through the app. Of course there is no way to do so, so I emailed customer service. They replied telling me that only the store can do that, and I should have called them. I DID. Look, if they had already made the meal, I get it, but that wasn't the case. It's a good thing a lot of other sandwich places are popping up in the area, because I think I'm done with Subway.
No wheat free 1/5
By Food alegery
I'm allgeric to wheat but there is not a gluten free option in the lists of bread even tho they have it
Put a $15 gift card in it so I would not have to carry it around. No Subway near takes payment from the app or has ever seen it before.
By Hockey guy 2001
Worst app ever. Most subways can't even use it. If you load your gift cards on it you are wasting your money
Lots of bugs and the worst account creation process I've ever seen 1/5
By N/A 1234
- Rethink the long (5 minute plus) account creation
- Add Apple Pay
- Add Touch ID so I don't have to login
- Add ability to have a 12" sandwich wrapped as two separate six inch sandwiches
- Add side order option for items like hot peppers so I can control the heat
Great start, TouchID. 3/5
Good, recent improvements with UI.
Please add TouchID.
I wish it had Apple Wallet (formerly Passbook) support to store my gift cards in one place.
Great start for an app!
1) Add Apple Pay support for in-app payments. You just added PayPal--almost there.
2) Take out passcode and allow for TouchID. This would be great.
3) Ability to delete a gift card.
4) Ability to split payment partially via gift card and other part via credit card
5) 3D Touch for quick order!
Other than that, it's great and fast! Thanks!!!
By Worst Poker App Ever!!!
Went to order sandwiches for our family...
Cold winter out. No one wants to wait
Might as well order go in and grab order and come home eat. Than to have to unpack kids, get in line, order and repack kids.
Went thru process on app
Make sandwiches to Come To pay and we can't pay inside. 😢 😕😔😫
Noddles and other misc restaurants lets you "PAY INSIDE".
I always pre order. And run in and pay and grab food and run out. So much more convenient.
Rather not leave full payment on app vs run in with cash. And what happens if we have a coupon
Would prefer to run in five coupon and pay and leave
Now I had to send one of us to start cold car
Go stand in line and order
To give coupon and pay
Such an inconvenience
Can we do a pay I store option at the end of ordering please.
It's okay 2/5
By Basketball Guru
Sometimes the app can lag and become unresponsive. Also, when you're making an order, bleu cheese and hot sauce are missing from the sauces section. Please add!!!
Works Great For Me!! 5/5
I love this app! True, you can't schedule a time for pickup, but just order about 20 minutes before you want it. Simple.
You can select levels of ingredients such as; "Less Onions", "More Olives". You can request to have your sandwich toasted and also do specific requests such as asking for packets of pepper and wine vinegar.
I use PayPal for payment, then just walk right up to Subway register and give them my name and they very quickly hand me my meal.
Great Job Subway!!
Love This App 5/5
The app is a very quick way to place an order. Keeps your past order history, and is very simple to use and is much faster than phone in orders.
A major bug! 1/5
Charged my card, but order not sent to store. Ended up paying for dinner twice. Feedback has been unresponsive. This is sort of a major bug. Please fix it.
App doesn't work 1/5
By Looking for good news
App is frozen and doesn't work. You're better off using the website. Zero stars.
Invalid Transaction 1/5
The app design is great but 2 out of 3 times my order doesn't go through and it says Invalid Transaction. So on those days I eat somewhere else.
Could be better 2/5
By Jeff TD
Local store always has order done when I walk in, and paying with a gift card loaded to the app makes skipping the line a real time saver.
Baffled why the app doesn't have a "stay logged in" option. Having another password, and having to enter it is a pita.
Won't allow payment with gift card 1/5
I have 3 gift cards with $10 balances on each, but the subway app won't apply any of the gift card balances & makes you pay using your credit card. It's a terrible problem & I'm not using the app or eating at Subway until this is fixed
Could be better 4/5
First off I will say, I eat subway nearly everyday. So I love using the app for its convenience of being able to get my lunch within minutes of my lunch break. 2. The app is pretty user friendly 3. I enjoy being able to add some notes in my order. 4. I'm mad you can't change the time for pick up. It will automatically set a time for you about 20 minutes after ordering. Fifth I'm mad they don't allow coupon use, being that I eat there almost daily I spend about $50 a week or more on Subway, if I could use the coupons on my order online I'd easily be much happier with the app as well as subway. And lastly, they had a scratch and win promotion for awhile. I probably played 50 or so times during it and never won a single item. Upsetting to say the least and for sure discouraging. They took that feature off, so even with all the money I'm spending on their food I'm not getting anything in return or the chance of anything extra, besides the delicious meals. However to be honest I'd like to be recognized more from the app as a valued customer than just some guy who buys using the app. That's about it. I would give lower stars but as I said the app itself is quite good, it's the lack of customer recognition by the app that is a problem.
Does what it needs to 4/5
Good app that gets the job done. Easy to maneuver, seamless, and user friendly. It keeps my information locked and safe but easy to access with my code so I can order food for myself quickly.
I've seen far worse food ordering apps!
Food is awesome 5/5
I have placed 2 online orders and at first it seemed no one new what was going on but it got worked out and tasted great
Not worth the time 1/5
The Subway app literally is worthless. This is the third time I've had it on my phone and it still doesn't work right. Every time I try to sign in it says error wrong password. But it is the correct password because I tied it out on the website and I got signed in on the website. It won't let me login on this worthless app. It needs to be fixed.
Totally Dumb. 1/5
Aside from the other issues presented by previous reviewers, there's no way to see the current specials. It wants you to immediately start ordering without seeing 'Sandwich of the Day' or 'Soup of the Day', etc...
Don't know who is behind this, but what's the point?
Hunk'o Junk 1/5
By Locke Kincaid
It would definitely take a payment method and that was it. I would enter find a store and it would freeze up my device (iPhone 7) every time. Couldn't even use it so not worth the time and effort.
Great app. 5/5
Great app. and great service with first use‼️
Plainly doesn't work 1/5
By 5H Forever
Added my old physical card and a new gift card to the app. Worked fine. Now everything is unusable. No wallet integration for iOS. When I tried to pay in store, it opened the camera to scan a qr code. Should this not be the other way around? So I paid cash for food I had a gift card for, and didn't get points because I didn't have the physical card.
Terrible App 1/5
This app is pretty bad. Even the old version by yummy or whatever it was called was much better. In this app I can't even set a time for my pickup and there are so many glitches. Like today I tried ordering and it always showed declined and later I saw 5 charging attempts by subway on my visa card.
Doesn't work 1/5
I get charged full price on the app instead of the after 4p $6 special.. I can't pull up a scan for my account so I can get points. Haven't received points on my last 3 trips
"Payment Declined" with no explanation 1/5
When trying to resubmit an order with a valid card it always says "Payment Declined" with no explanation. Can't order through the app. Worthless to me. This used to work but has not for a long time.
Terrible App, waste of time! 1/5
By Jimmy Jonnie
This app takes forever to set up and doesn't even work! They want you to fill out your usual information plus, verify your email, set up a password and an additional pass code. When you're finally finished and now starving the app won't even let you log in. It also let me know there're no subways my area. Common, I live in LA! GG Subway I think I'm going to grab a burger...
Waste of time 1/5
By Kiss my what
Waste of time. When I arrived 5 mins after my pickup time they still hadn't even started my sandwiches. Had to wait for them to finish with the people already in line before they even started my order. I'm excited to tell everyone I know that this app great if you want Subway to waste your time and not meet the timeframe THEY provide. Had I just stood in line like the old days I would have eaten more quickly and not decided to make Subway my last option when determining where I'll eat in the future.
Beat App ever!! 5/5
Easy to use and order was rest for pickup before time!!
Please add gardinare 4/5
Please add gardinare to the list. They never read special instructions. Otherwise great app
Where's the GLUTEN FREE ORDER OPTION? 1/5
Right now I give you a single star...because I would like to be able to order using my phone, however you do not have Gluten Free bread in your app options. 😒
So needless to say....I cannot use the app.
Great app! 5/5
I LOVE it!!
Could, should be WAY better 2/5
The app is basically pointless. It is good for locating a Subway but finding your rewards points balance is nearly impossible. Ordering isn't very convenient either. They offer only two cheese choices but my regular Subway has six and there is no place to make special requests (ie double toasting). This app could and should be better than this. Come on Subway, step up!!
Gone straight downhill 1/5
The app used to work great. I used to love using it. Now it says your payment is declined but charges your card or PayPal account, whichever you're using. Even tried to reload my subway card and it did the same thing; took my money and told me it didn't. Ack!!