By Chartreuse killa
Can't even log in
Needs improvement 2/5
I eat subway everyday for lunch, so this app kills me and has me wondering if the developers have considered things such as:
Have they considered making the favorites accessible from within ordering instead of only at the home screen?
Have they considered that my favorite sandwich is different than my favorite sandwich at only one store.
Changing the store is a big hassle cause you have to let it locate you and then change speed; can't save any as favorites separate from the favorite sandwich.
Why is the app always down in the later evening even when the store is 24 hours?
Cannot customize wrap type 1/5
You simply cannot change the wrap or customize the meat. That doesn’t make sense, I cannot build a spinach flavored wrap with grilled chicken. I’d like to use this app to order the same customized order everyday but cannot.
"BadRequest: unavailable" 1/5
By C^3 Stephens
Given that this error message is what your users are seeing about 80-90% of the time they're trying to order a sandwich (having to customize the sandwich all over again each time), can you at least have the courtesy to update the message's text with something that makes sense? App is completely nonfunctional most of the time.
Won’t let me sign up 1/5
This app is a joke . I entered the code wrong once and it said I enter it too many times LOL Then was sent two new codes but kept telling me already in use to each code I entered . Fix your app subway
Couldn't even make a account 1/5
So in the process of making a account it took me to a web link so I entered my info and at the end it asked for my promo code (took a hour to get) and when I finally got the code I entered it and forgot one number on my first try and said "you have entered the wrong promo code too many times" I ONLY DID IT ONCE!!! So I did it again waited for my code put it in and this time it was correct then stated that there was a error so nope I gave up
Can't even sign up to use it 1/5
Requested multiple verification codes and they all said they were already in use...c'mon Subway. Really?? Get it together.
Good idea 1/5
This app is not easy to navigate, only keeps favorite meals associated with a certain store, and never works because the employees don’t make your order!!! Very frustrating.
So much business lost 3/5
I used to use the old app minutes away from the store and pick up my order 3,4,5 times a week.
Now I’m lucky to be able to place an order without it erroring out. I can get about 1/20th of my orders through. The other 19 times the other places get my business.
Bring back the old app or maybe think about fixing this one.
Review Update 10/16/2017
Even though I was never prompted to do so, I logged out of the app, then back in and most of my issues appear to be resolved. I’m guessing some bad data was cached. Closing the app completely or rebooting phone had no impact.
For developers: Maybe force a fresh login with each app update.
Can't even set up 1/5
Wanted to try it out, but unfortunately I can't even type in info to set myself up as a new user
The old original subway app was fine. However if using their "new and improved" app... you will absolutely starve to death before you are able to order anything. I think I dropped 5lbs just trying to order before I just gave up & went to Jimmy John's - this is worthless and wasted space on your phone.
Crashes constantly or is ridiculously slow loading (however that could also have to do with having the crappiest phone carrier known to mankind ---> AT&T)
Gave it one star because it is actually a useful tool for thick honeys on a diet, you will not over eat because you won't get any chow at all.
Can’t logon 1/5
Can’t logon when you hit logon it won’t do anything thing. Awful app
Tells me to update... then there is no update. 1/5
By Very impressed user
When trying to open app told I need to update to newest version. When I click on “update” I’m taken to the App Store where there is NO update available.
Not working 1/5
Loved the app. Now it doesn’t work.
It has truly been ruined with their update
I can’t order the same sandwich from a new location
Saw the article about their new CIO or CDO bragging about you can now swipe like it’s a dating app.....
I’d just like to order a sandwich, this isn’t rocket science !
Clunky App 1/5
The apps performance is sluggish at best. Paying with the app doesn’t work great, it’s much faster just using my credit card. The user interface is dated and the menu does not list the one menu item I order most often. Probably going to delete it, the app just does not offer any value to me in its current iteration.
Location service & “help” stink 1/5
By Suzy Freaking Q
Picked a location across town (two times in row) instead of the one 1/4 mile from my house. I have 5 kids. I use pre-order to save time! This one doesn’t save me anything & when I tried to let them know it didn’t work their customer contact form didn’t work!! I’ll order Panera next time. There pre-order app is flawless!
Horrible on boarding 1/5
Couldn’t get past your awful account creation process.
A year ago it was great 1/5
The old subway app was one of my very favorites now it is seriously pissing me off!! I teach a 7th grade coding class and my students could make a better app than this crap! Go back to the old one!!!!!!
Why do app developers take apps that use to work great then come in a make them worse? The previous app was simpler with a lot less steps, stupid. When you think it can’t get worse it does. They email me code to use that don’t work, they say it’s for security, but they have secure out their own customers. Very frustrating crappy app see why it had 1.5 stars
Doesn't work 1/5
This is the second time you've updated your app that it doesn't work. While you're sorting everything out you're holding my money hostage.
Huge downgrade 1/5
App used to be easy and intuitive to use. Now it’s a huge mess, since they totally changed up the interface. I’m not one to shy away from change as a rule, but “change for the sake of change”, let alone “making it way more difficult for the sake of change” is just unacceptable. Go back to the old interface, and maybe tweak it slightly...or figure out something better than this mess, and I’ll raise my review to the 4-5 stars it used to deserve
Beware. Doesn't add points when you purchase through the app
Can't even get signed in 1/5
Would love to use this app to save time when ordering, but it won't even let me get started. After collecting all my basic personal info it requires a verification code to be entered. The code goes to my email. When I switch from the app to email and then back to the app, it loses all the info I've entered and forced me to start over. Then the original code they sent me doesn't work anymore and they resend a new code. When I switch to email and back? The whole process repeats. Very frustrating. Just to get started, I would have to be at my computer so that I don't have to switch to email on the phone.
Employees Don't understand this app 1/5
Update lost all of my gift card cash. Subway refuses to refund!
I have repeatedly had trouble paying for orders with this app. The employees think I'm using Apple pay, an apple logo even comes up on the terminal. However, this app uses camera based qr code to pay.. A QR code needs to display and scan for this app to work. So much time at the counter has been wasted. "I'm just trying to use your app!!!" In store signs advertise it too!!! Much rather use Apple pay, but I still have a gift card. ;(
Can't get it to work 1/5
By Card Guppy
Title says it all
Crashes and errors constantly 3/5
FINALLY able to get the app to work after deleting and reinstalling app multiple times. Will see if it works longer than a day.
The app functions well but is VERY unreliable 1/5
When the app works it is great. However more often than not (about 80%)of the time; it does not work.
There are times when you will spend a lot of time choosing and customizing a sub only to have the app display a "Cart expired" message. Once you see this message you know the app will not work.
Another common problem is the app will display an "update required" message. But when you click on it the App Store shows no update. Again you are guaranteed the app will not work.
For a national chain with such prominent advertising it is really sad to have such a substandard user experience.
By UT Smitty
Won’t log in. Get error code ever time now
Te dise que identifiques unas imágenes y cuando lo haces después de 2 o 3 minutos de estupidas imágenes te dise que tienes que empezar otra vez
EDIT: the app does now allow me to order a sandwich. So that’s an improvement. Everything else below is still bad though. Added one star back.
Favorites are impossible to manage and weirdly include the restaurant so you need multiple favorites for the same sandwich if you live and work in two different places or if you are traveling, you can’t use your favorites. Selection of location is cryptic and often results in being stuck unable to add food to purchase. Can’t change restaurant after picking food. Why can’t I choose to use my points as a payment method?! This update has actually made it impossible to order anything. Error every single time I have tried the last couple days. So many opportunities to do better it’s impossible to list them all. Whoever you all got to rewrite this a few months ago should be fired and possibly subjected to the game of thrones walk of shame. Worst implementation of a simple storefront I can imagine. Seriously, I just want to order a sammich and have it ready when I arrive. The app used to do that amazingly well.
The Subway app is the worst 1/5
It is now October 2017, and this app still doesn’t work most of the time. Lately I get window that pops up and says the Subway app service is not working, please try again over and over. I’m starting to think an amateur created this app. Subway must not be making enough money to hire a real software designer, lol. I have to stand by what I said in October 2016 about this app.
Original: I have had every problem that is mentioned in the other reviews. Today I experienced a new one. Shortly after receiving the confirmation email, I received another email telling me my order was cancelled and the purchase voided. What a joke. I guess I will go back to calling Subway on the phone to place an order.
What was wrong with the old one? 1/5
By rp sandwich
Now all I get is enter all error!
Still can't select flat bread for sandwiches! Insane!
Where is the Help menu that App Support references?
Worst app I’ve ever used.!!!!!You still can’t choose flat bread for a sandwich!!! Most of the time I can’t complete my order. Cart expired or invalid!!!!!
You have a bug 1/5
App continues to throw me out when I sign in. Can’t use until it is fixed.
Please put back the option for the personal pizza’s
Subway App broken using my Dominos App 1/5
Subway App broken using my Dominos App.
Dog poop 1/5
The sign in page kept refreshing when I went to get the verification from my email so I would have to start over again and again. Once I finally had it set up and I went to start an order, they said there was no subway near me! They're everywhere ! I never review anything. This just really wasted my time
Needs work 1/5
Every time I go to order it says “Cart invalid or expired”
App does not work 1/5
Tried to use the app. Every time that they send me a code to verify my email it gives me an error saying user already exists. Try another code. I saw the other reviews and figured I might run into some problems. I figured I would at least be able to get the app up and running. I hope they didn't invest too much into this app.
Could be better 1/5
Update: 1 star down from 4 stars. App no longer works.
First off I will say, I eat subway nearly everyday. So I love using the app for its convenience of being able to get my lunch within minutes of my lunch break. 2. The app is pretty user friendly 3. I enjoy being able to add some notes in my order. 4. I'm mad you can't change the time for pick up. It will automatically set a time for you about 20 minutes after ordering. Fifth I'm mad they don't allow coupon use, being that I eat there almost daily I spend about $70 a week or more on Subway, if I could use the coupons on my order online I'd easily be much happier with the app as well as subway. And lastly, they had a scratch and win promotion for awhile. I probably played 50 or so times during it and never won a single item. Upsetting to say the least and for sure discouraging. They took that feature off, so even with all the money I'm spending on their food I'm not getting anything in return or the chance of anything extra, besides the delicious meals. However to be honest I'd like to be recognized more from the app as a valued customer than just some guy who buys using the app. That's about it. I would give lower stars but as I said the app itself is quite good, it's the lack of customer recognition by the app that is a problem.
Edit: Also I noticed you can't order certain items sometimes. Such as soup or certain sandwiches.
Worst app ever 1/5
This app does not work.
Update: made it worse! 1/5
By Short attention span theatre
New version of this app is terrible. It’s nonintuitive, difficult to maneuver and almost impossible to tell if you’re ordering what you think you are. The original version was straight forward and easy to use. This one is just stupid. At least the restaurants now respect the order, IF you can figure out how to get it to them with this cumbersome user interface.
Old review: The app works great, but I routinely run into restaurants that ignore app orders until I arrive at the store. They just say, "Oh, we're busy." I know you're busy, that's why I used the app to preorder! So instead of a quick process, I actually get shoved farther to the back of the line. Subway needs to get their locals on board with prioritizing the app orders or this is worthless.
Hate the latest version. 1/5
By BAM Global
Trying to use it and doesn’t work...can’t select bread preference when ordering. Now I can’t even find a Subway without logging in. Impossible while driving. You are losing customers! Very user Unfriendly. Hate it.
Go back to the simple login!
I prefer the previous version where I only had to put in a 4-digit code to login to my account. Easy and quick. Now I have to remember what email account I used and another long password. Why the huge change?
Terrible functionality 1/5
This app could be so awesome, but it's not! Too difficult to make modifications. When you save a favorite, it saves the location, which you cannot change. Store location map is not accurate.
Update: Now the app over charges. I strongly recommend DO NOT USE THIS APP!!!!
Horrible app 1/5
You can't even create an account. It makes you go get a confirmation code from your email, so you change to your mail app, get the code, go back to the subway app, and your whole sign up process has restarted. Subway should sue whoever designed this garbage.
Keep asking for update, when the app is already up to date. 1/5
I used to love this app and now they really messed up this app. The app is going in circles from “update needed” to open button in the App Store. Whoever hired this new app developer should be fired.
App Doesn't Allow Coupon Entry 1/5
I recently received coupons for Subway, but there is no way for me to enter coupons/promo codes. This seems like an essential miss.
Absolutely, 100% truly terrible. 1/5
Downloaded the app, went to make a sandwich, there was absolutely NO WAY to make it a 6 inch. I tried swiping up, down, pinching, swiped left, right, horizontal, diagonal, and any which way you can imagine. I pressed every possible corner on the screen, to the point it is now impossible to see anything past my fingerprints. There is absolutely no way to add soup, there's no option for it. Also, 20 minutes for it to be ready? Little excessive no? Please fix this, it's as broken as this economy.
Never again 1/5
I used this app to place and order, only to get to the restaurant and be told “we do not sell pizzas”. It has been a battle getting a refund. Everyone is putting that responsibility off on someone else. I’m now being told someone from the regional office will call me back within 48 hours. Although the payment was taken immediately, I may have to wait five days to get a refund. I will not use this app again.
Why let me order something if the restaurant I choose doesn’t sell it?
Deleting my profile.
Bad bad update! 1/5
I used to love this app! I decided to write because I just don’t understand in the life of me why it has become so much difficult to order now. Before a simple pin would do, reorder was a very nice feature, try ordering in a hurry and you end up frustrated.
I really don’t know who designed this version but they really messed things up for Subway and the users.
Disappointing, I had to go in a store when I could just order ahead before.