Easy To Use 5/5
Love the app, it's simple and user friendly.
Good app 5/5
By Reggie Owens
Nice, easy to use!
Small fixes that could be a big improvement 5/5
Looks like things have been fixed. Allow higher deposit limits and we will be all set.
Best Banking System 5/5
By Tk deez
Phenomenal app that is easily accessible and easy to walk through!
It took me barely any time to figure out how to do stuff on this app. Everything is pretty easy.
Great App 5/5
It was super easy to make my 1st Mobile Deposit
The app has the features I need and it has worked pretty well. The mobile deposit is convenient.
Celebration elderly client !great app 4/5
Unable to open the app at all since update 1/5
By What app???
Not sure what is going on but it hangs with the spinning circle at the login screen and never recovers since updating the app a few days ago. App has been restarted and restarted phone. Please fix I need to deposit a check and don’t want to have to walk to the bank to do so.
Worst app I have ever used. It will not let you make a payment on a Suntrust Credit Card from an account at another bank. You have to open a Suntrust checking account. I would rate it as zero if possible. I will cancel the credit card.
By Noble 1.
Good app minor bugs . Md works fine looking forward to a good future with suntrust
Great mobile app 5/5
Works great.. fast... and secure
Nice app 5/5
By STREET GLIDE SPECIAL
So far I’ve been very happy with the mobile banking app. I have no problem with the check deposit. The app very fast on my iPhone, using touch ID. Since I have a Sun Trust mortgage , I am able to view my mortgage account in an instant
Not enough options 3/5
This app is helpful. However, I occasionally need and want to review my payment schedule / history for my credit card. There doesn't seem to be an option for this on the mobile app, and is a little awkward to find even on the full website.
TOTALLY GREAT 4/5
I love this AP. I am an incredibly busy person always on the go and this AP makes my life SO much easier! I can check my balance, transfer money, pay bills, and be able to keep up with whatever is coming or going and when. I can make changes to amounts, dates and breathe a bit easier keeping track of everything when I am pinched for time. Thank you !
App barely works and is mostly "unavailable".
11/8 now it doesn’t let me make bill payments when it is available. Garbage app
I cannot begin to tell you how many times this app is down. I literally have access to the app about once maybe twice a week, the rest of the 5 days the app always has an alert saying “The Suntrust mobile banking is unavailable. Please try again”. What use is this app if I can hardly ever check my account when I need to?!
Bill pay stopped working 2/5
Good app until recently. Won’t accept making a payment the past week. Deleted app and reinstalled. No good.
Awesome bank 5/5
By Tito el loco
Wonderful bank. The customer service is great. Everyone seems to always be In such a happy mood. I️ would never change my bank.
Good App 4/5
Never had an issue!!
Great. When it works. 2/5
This app is easy to use, but is “temporarily” not functioning on a VERY regular basis. When it comes to managing your money, this lack of reliability is unacceptable. Strongly considering moving the accounts I use most regularly to another bank.
App Unavailable 4/5
I would love to give this app a 5 ⭐️ however, when it’s not available 3 out of 5 times I attempt to check my account, that’s hard to do. I like the ability to take a picture of a check and deposit, however, when my employment check is written from Suntrust; it should be deposited immediately.
Worst App of Life!!! 1/5
By Leah 🌸
Every time I try to check my balance online or make a transfer, the app is always down. I already have to make a 20-25 minute trip to get to the closest one to my house and now to make things worse the app is literally down every other day! This is really the worst app you could possibly download on the entire App Store. I’m switching banks.
Same day deposit would be great $100 or less 5/5
Same day availability on funds would be great for repeating checks or at least $100 availability same day.
I can NEVER get into my account through this app...EVER!! It just sits there and spins or says sorry for the inconvenience, but our site is currently down. This app and the website are useless 99.9% of the time.
Good app and getting better
Somewhat difficult navigation 4/5
By We meh feed
At times I struggle to immediately find information pertinent to my savings/checking account such as my account and routing numbers.
Almost as good as an ATM always at your side! 4/5
With the app I can do everything I can do on my home computer or an ATM except with draw cash. As a matter of fact, I can almost always access my account faster with the app than I can with my desk top. If only my phone could occasionally spit out a twenty or two it would be perfect! I use the app frequently, almost daily, the keep track of deposits, spending, etc. I can even deposit checks with the app. It is one of my most useful apps.
Haven't found any problems 5/5
By Shaye E
Mobile app 5/5
User friendly, quick.
By Ortho Mgr
The absolute best for clarity and user friendliness...make deposit function ease of use surpasses all others
So Thankful for mobile banking 5/5
By Logical Thinking Game
The app has simplified my life and made deposits as easy as it can possibly be. Love it!
First time mobile banking 5/5
By Murphy NC
No complaints. Easy access to accounts and transaction history. Very helpful check photo process for deposits.
No zelle payments yet 1/5
Disappointed at the fact that they have not yet released zelle payments. Very inconvenient. Not everyone lives near a SunTrust Bank. Forced to bank with them until my auto loan is paid off ! 😡
Suntrust Service 5/5
I’ve been with Suntrust for 50 years. They have been serving well over the time. The service has become better with time if you use on line. I love the bill pay.
Thanks for all you do.
Not happy 2/5
What has happened?
Why does it say when I try to log in it's unavailable
I can't even check my account or transfer
Please fix this issue
Convenience of Mobile Banking 5/5
Best invention of Banking. Being a work at home Mom, I rarely have the time to drive to a branch and wait in line, so Mobile deposits and banking is the best thing SunTrust rilled out!
Great App... When it works 1/5
There is a 5% chance I will be able to actually login when I open the app. The majority of the time it says it’s unavailable. I have redownloaded multiple times. May be a better option to use browser only since the main convenience aspect is lost here.
Pretty good app once you get the hang of it.
Banking App 4/5
By Miss Duncan
I really like banking with SunTrust overall. The app is user friendly and has almost everything u need. I wish I had a way to contact customer support through chat as opposed to calling.
Exactly when is the service running? 1/5
I find myself wondering that age old question “Should I consider switching banks?” occasionally, and nothing makes me wonder more than opening the app and finding that the service “is temporarily shut down for maintenance”.
At any given time of day, mostly when I need a quick look at my balance before I go to work, before I go to lunch, before I pick up my kids from school after noon, before I go shopping in the late evening, or before I go to sleep to assess the damage.
More often than not, for the past couple months, this app has been inaccessible! 8/10 times I cannot view my bank statement, and I am forced to either to not know or go through a web browser. Now I know that sound lazy, but I have a busy, on-the-fly sort of life style; it’s just the nature of the beast when you have kids, a spouse and well... a life. I don’t have time to remember a password or more or less get it right every single time I need to look up what I have.
I used to get handy messages in the morning telling me my balance but, hah, I don’t even get THAT any more.
Anyway, this app would be handy if it WORKED. 😒
Don’t waste the space, just use your browser for this crap.
I’m in quite a pickle 2/5
Have rarely had issues with mobile deposit. I get paid via personal check every week. It’s always around the same amount. This week they held it. For a full week. I called hoping they could at least give me a reason, something to avoid (was the picture not clear, did my signature look off) but nothing. Aside from mobile deposit that may or may not work, the app has sooooo many maintenance periods. I went to LA recently and had to call almost every time I wanted to check my balance (I would blame time difference but it was never odd hours). In the future: at least tell us why the app is down. It’s down for hours a day with no explanation. Give a reason checks haven’t cleared. (I’ll just go back to rushing to the bank after work to be safe)
Great for on the go 5/5
By Atl Ted
I now travel all over the country for my job. With the Suntrust app I am able to monitor account activity, pay bills, transfer money and take care of my banking needs when I’m away.
It works well 5/5
Gets everything done that I need to get done.
By Troy saint
This app has made my loans so much better I saw what I owed and when payments were due then they updated it so I was able to pay directly from my phone which made it even better
Completely broken for overseas users 1/5
By Dread pirate jeff
This website and the app will not let me log into my account anymore from overseas. How ridiculous is that? Am I your only international traveling customer?
If I use a vpn it blocks me out because it can't detect a secure connection. If I don't it simply never connects. Load of crap.
Great App 5/5
It works very well and tells me how to make deposits .Plus customer Service is very knowledgeable and very nice.Satisfied with Sun Trust.
Convenient and easy to use 5/5
This is a really convenient app makes it easier to check my balance and deposit checks
Almost there 4/5
By Miami alum 1998
Navigation on app has really improved. The ability to deposit checks has really improved. The one thing missing is the ability to use the app to pull cash from your accounts. I know at least one other competitor allows that.
The reason I only give 3 stars is because of the monthly limit on amount of money that can be deposited. Why is there a limit? Isn’t putting money into the bank a good thing. At least raise the limit.