An app for aggravation 1/5
I’ve been a T-mobile user for three years and appreciate many of their services. This is the first time I’ve written a negative review of any app.
Anyone who has tried to actually do something with this app has to have experienced nothing less than torture.
Today’s example: Attempting to buy TMobile’s own phone, I hit error notices again and again. Once I’ve finally got in the cart, the app asks me to enter my cc info—manually, and even though they’re already charging me monthly on that card. And then—now this is unbearable —another error and all info is lost!
Attempt to redo the order—the app tells me that it’s already in my cart. But there’s no way to access that cart!
This was only one of many experiences over three years. I’ll stick with T-mobile, because they offer a good family package, and excellent deals for world travelers. But the app is a scar on their reputation.
I love T Mobile, but their app is absolute garbage. It’s slow, it never refreshes, it always forces me to turn off WiFi, and now when I try to log in, it sometimes tells me that my password is wrong while other times it tells me it’s correct. I honestly don’t understand why they don’t make more of an effort to actually fix the app.
Worst app ever! 2/5
This app is ALWAYS down. When it actually works - it's great. But it is literally ALWAYS breaking. And you guys like to charge people for having to make a payment over the phone when YOUR app is down. Rip-off! For a Multi-million probably BILLION dollar company, your app should be functioning at a 100% majority of the time. Get-it-together!
APP NEVER WORKS 1/5
Your app is always down and never working properly. Even when you log onto the website it still gives you an error message.
iOS 11 ruined it 2/5
I can no longer make payments on the T-Mobile app. Very disappointing, it keeps asking me to log in over and over. Please fix this glitch ASAP.
Wish I would have left sprint sooner. tmobiles speeds are awesome!! Also can't forget T-Mobile Tuesdays!!
Never had a problem. I switched from sprint to T-Mobile. And it's been amazing.
T-mobile is just awesome!!!!! Love everything about them. Just the only thing is need to work on reception on some places. Need more towers . But I'm sure they are working on it for the reception towers for internet. Other than that love there service.
I have to use this app once a month to pay my bill and what should be a 5 min process is a buggy hour wasted. Half the time I go on the computer because I am so frustrated. Don’t download or use tmobile.
Finally free from sprint 5/5
Overall so happy to be with Tmobile. The customer service is superb. No dropped calls. I actually have service in 95% of the places that I go, and you can't beat unlimited data
Best overall service! 5/5
Unless you live in the boonies or off the grid, especially for the price, you can't top T-Mobile. Plus, their customer service is top notch (been a customer for about 15 years, maybe longer).
Can’t log in 1/5
App gets stuck at processing and won’t let me log in. This has been going on for a few weeks now.
T-Mobile App 1/5
I've had the T-Mobile app about 4 months. It crashes or doesn't open about 50% of the time. Lame, for such a big player in the industry. Update, September 2016 - no change, still a piece of crap. Update, October 2017 - worse now than ever. Several days of missing usage info, like no info posted for three or four days. Their service may be ok but their data management tools are the WORST.
Great app! Just change one thing. 4/5
The app is extremely convenient and I use it for all of my T-Mobile related needs. I would give it 5 stars if it weren’t for one thing: it’s kind of annoying that you can’t be on WiFi while using the app. I have to get off my WiFi network or the WiFi network I’m using just to view my bill. One that is changed you’ll get five stars!
The app is easy to navigate, and you can configure everything in it.
Does not work anymore!
Can't make payment!
Worst internet ever!!! I pay $75 every month, just because of unlimited internet and it’s terrible! I can watch any video and page downloading very slow!!! Terrible! If it will be the same at this month, I will Chang company!
Tmo 👎🏻 1/5
Tmo app is very very slow
Can’t make payments or shop on the app 2/5
Ever since I updated to the new version of the T-Mobile app, it endlessly prompts me in a different screen to use Touch ID or enter my password to proceed, when I do, it just takes me to the exact same screen. Annoying because now I have to go on my laptop or something to pay my bill.
Store Service 5/5
Kaysville Store Manager was exceptional. I was having problems with another company unlocking my phones. The other company said it would take 6 months because I had purchased new phones through them. He had them unlocked in one day. Thank you Jeremy.
By Isaac E Preston III
I love T-mobile . I've been with them for 11 years.
The requires that you switch off wifi to use it but sadly the T-Mobile cellular coverage in our area, normal heights San Diego, is so weak that when the wifi is switched off the app fails to connect over cellular. As a result the app is completely unusable.
Great Company 5/5
By Jesus is fun
Always been helpful and good to us
Lag time 1/5
If you are transferring over a number from another carrier be advised you will probably not be able to utilize/access this app for 24-48 hrs which is extremely frustrating and inconvenient...
A week later and I still am unable to create a user id, 611 is not very helpful, I hate at&t but I’m starting to regret switching, not a great welcome for a new customer.
I've had t-mobile for years now, it is the best for international travel!
Always crashes 1/5
It would be great if this app wouldn't crash often. Especially while I'm making a payment. Incredibly frustrating! And then $8 charge for paying over the phone. Ridiculous. FIX THE APP!!
The Best 5/5
❤️ T-mobile 5/5
Great service, terrible amateur app 1/5
Always crashing or down for maintenance like right now when I’m writing this.
Megan in Missoula Mt 5/5
Good grief I misplaced my phone and was running to work and stopped in the south gate mall location.
Both agents were busy so I waited for a bit then the guy in front of me got upset and cancelled his phone.
When Megan got to me she was courteous and professional, I really feel for all you guys that work in this business. The agent next to her was helping a man set up an email account. She was also patient, professional and courteous. Megan fixed my replacement phone and gave me the insurance # and told me to stop by anytime. She made my day and I am very grateful!!!! Thank you!
Simplemente el mejor servicio y punto 5/5
By Steven Sierra
Los Mejores en todo! #Tmobile
Intl travel 5/5
Roaming included in my plan in many countries. Have travelled to 10 countries and it works well. Liberating not have to rely on wifi only or shutting down data.
This app is trash!:D 1/5
Almost never shows a current balance, cannot reload from the app, it's not very good at all. I don't use it, and when I try I get disappointed and get on my laptop instead or call the service number:)
Best carrier 5/5
I never had any problems 🤙🏾
Wonky Chat 2/5
By this point in time, a corporation as large as tmobile should be able to glean that chat functionality should automatically scroll when you submit text or new text comes in. Voila! This app doesn’t! Even AIM had that figured out. If you submit chat text to a support agent or they send you text, you have to manually scroll the conversation.
App needs work 2/5
The biggest frustration I have with this app is speaking with customer service. There are absolutely no notifications letting me know they have responded to me. I try to speak with them when I am at work, but cannot keep myself and glued to the conversation. There is no sound, no banners, nothing. From there the customer service representative wants know if I'm still available and may end of the chat because I didn't know they had responded.
App is always bugging 1/5
By Cristina de Isla
You would think this app would work perfectly when I’m trying to pay my monthly bill, but alas it’s always hit or miss. Do you want my money or not T-Mobile? Having to go on a desktop defeats the purpose of me taking up storage space to have said app. Get it together, please.
Touch ID 5/5
Touch ID causes the app to not work
By Rubi R.
Great app, in fact it’s very beneficial when you want to know your history and statements. I’ve been with T-Mobile for 13 years and there’s nothing better than them. This new application is very convenient, Only thing I can really complaint about it the connection, one moment it lets me in the next it doesn’t pass the loading screen.
Love T-Mobile 5/5
By St. Maarten Strong
I've been with T-Mobile since the 90's when they where Omnipoint, T-Mobile have always been good to me and my family. And soon I'll have all company employees on T-Mobile only.
Brandon k 3/5
Surprisingly Wonderful 5/5
By all dim peeppole
My wife and I have been with Verzion for overseas 11 years. However, about 7 years ago we switched to T-Mobile due to money saving opportunities but due to bad customer service and overbearing dropped calls we switched back a couple weeks later. About 2 months ago we decided to give T-Mobile another shot and I must say we've been wonderfully surprised by the amazing changes with customer service and products offered for such a competitive price. I would strongly recommend T-Mobile to anyone looking to save money and get great service.
The app isn’t working 1/5
It say always the app isn’t working
For real !!!
Was Good But 2/5
Now it's almost unusable.
I've uninstalled the application and reinstalled it, and I still get a sign in loop whenever I tap on any section of the app, such as "billing," "payment arrangement," etc.
Fix it, T-Mobile! You're engineers who made this application must have fallen asleep- it's a complete abomination.
Good service 5/5
Best carrier ! 5/5
Who doesn't love T-Mobile, tell me why ?
The Best 5/5
Best mobile phone service
Major bug been there forever 2/5
In general I like the app. I also think going to the current usage page at login is probably the most desired page. But it’s quite useless since the data it shows is always out dated, so you have to leave the page and go back to it. That reloads the page and shows the actual current usage. So not only is the information useless, if you’re unaware of it you’ll be miss-informed and easily over use the phone.
T-mobile is top tier!! Oh yeah buddy!! 5/5
I love T-Mobile! I’m dead serious their customer service is amazing. You gotta be an idiot to pick another carrier then T-Mobile. 7 years I’ve been with them.
Great phone service 5/5
T-Mobile is the cell company that everyone is looking for great service for a great price.