Good things 5/5
By Pizza lover 222
Great service... I’ll never leave T mobile 👍🏾
Great Customer Service 5/5
No matter if I call the CS line or go into a store T-Mobile I’m always met with great and friendly service. Agents are friendly and knowledgeable plus they always try and help me save money.
They over charge me 1/5
By Miguel truck driver
Ok I don’t know why I get the service with this company but I have the worst service experience ever and one time I forgot to pay the bill, and then I have bad time on work I paid the primary bills and I can’t afford to pay the bill for 45 days to get money to pay the bill but they cancel my service immediately and I when try to reconnect my lines they told me I have to pay the full balance and I decided to pay them and I found out they still charge me even more and the regular payment and the late fee I ended pay them more and 3 times more and the regular service like 750 and they try to charge me $35 plus more for activation for each line but I refuse to have service anymore with them I get my service with other company and I make sure I pay everything Before I leave,I ask to the t mobile represent to check all the phones to make sure I don’t have balance before I leave to take my phones to and other company and they release my phones.
Now they try to charge me one of the phones I buy with them The same phone I pay early because I want to lower the bill and now they don’t want to accept that and I found out now with some people that I talked over this days they are like that when you cancel them service more I digging I realize they are a company all they want is to squeeze all the money they can really think before you make the wrong decision and get service with them I hope I research before ending having this terrible experience paying them for a service I don’t have for 45 days and pay them 3 times more
You can count on them 5/5
They are customer focused, have professional customer service and solution options. The service coverage is excellent and the perks like free netflix, free redbox movies and gas discounts just add a little something that every member of my family use. Thank you!
New customer 4/5
By wheel chair couple
I have received outstanding service from the gentleman at my T-mobile store located in the Spotsylvania mall. Big thanks to Corey and Kamran. We were unsure about switching carriers but so far
We are extremely happy.
What's the point of the app 2/5
Every time I try to do something through the app it prompts me to the website on Safari. So what's the point???
Please FIX! 1/5
App keeps logging me out! Please fix ASAP!!!
I’m very happy with T-Mobile
Best company! 5/5
Been used AT&T, Sprint for many many years!! Why didn’t I come to T mobile sooner!!! Best deal, best customer service!!! What more do you want!!! Love love T-Mobile!!!!! ❤️❤️❤️❤️❤️
Never been happier 5/5
T-Mobile is by far the best cell carrier I have ever had.
Blessed to deal with the best 🔥🔥🔥🔥 5/5
So blessed to have a carrier that understands and great with communication service A++ wouldn’t rather be any other place just loving my carrier seems like we’re married😂😂😂
Great company to deal with overall. The help support team is very helpful and what keeps me at t-mobile.
Time for time you get bad employees inside the store. Do not let them ruin your experience. Get their name and report them.
The service is great and price is great. I have service a lot of places.
T-Mobile is so easy 5/5
Best service for the price
Love T-Mobile 5/5
Nice data and service
Good but doesn’t work half the time 2/5
Please do something about it and while you’re at it, please improve coverage in Florida. Especially south west.
It’s a great experience
Signal is the worse!!!! Can’t even view your bill on their app cuz they make you remove WiFi, yet their signal is horrible that not even they can load your bill
Ever since this last update, I can no longer view my bill. App is completely useless. Way to go T-Mobile!
Service is good, app is glitchy 3/5
App seems unstable, account info is not available. They will probably fix it soon, but what’s the point of an app if you can’t use it now?
Sad but True 1/5
Since I’ve downloaded the T-mobile app, I notice nothing works!!!
1. You can’t change any billing information.
2. You can’t view phone for sale unless you add a new line and even then that doesn’t work.
3. You can’t manage any of you plan feature.
4. You just simply can’t do anything but provide payment information.
What is the point of having an app on my phone using valuable storage if it does nothing? For that, I can just go on my safari and access T-mobile from the internet.
This, I will be deleting this nonsense and will not recommend anyone downloading it.
On another note, don’t call customer Service because they are being outsourced to countries that can not communicate with American Citizens.
Giving my last 4 number to my social to someone in The Philippines is not my idea of safely guarding my account information!!!!!
Great service! Thank you
La excelencia se ve en esta aplicación 5/5
By Bvuza cheese
La verdad que esta aplicación está genial y muy fácil de usar. Tiene lo necesario para cualquier cliente.
Crashes all the time 2/5
Doesn’t work half the time
Sprint Saved the Day 1/5
Went back to Sprint. T-Mobile has the worst customer service ever and Sprint was very happy to match their rate and welcome me back #SprintRocks #TmobileSucks and has people in Honduras answering calls who can’t even speak English
I phone 6 plus 5/5
So far so good ... just came back :)
Best Service Ever!!
By Merengues ex iti
Best of the best 5/5
By Vivienne Stephanie
Easy to use , clean look , instant assistant ,
Service Improvement 3/5
Need to somehow improve the service in certain city’s in America, I go to Mariana, Florida a lot and I have no service.
Love it😍 5/5
Loyalty because of the level of service 5/5
I’ve been with TMobile for a long time now coming over from the likes of other competitors. I was drawn to the unlimited data plans which everyone competitor wants to be the new TMobile. People assumed and myself alike that you would sacrifice service for the great plans and rates. That was not the case in fact my experience on the phone, and in person have always been 5 Star. I’d like to say the reps at the TMobile store in Huntington Beach Bella Terra Retail Center are the best. I drive down 14 hours from Northern California just to go to that store. I’m from the area but moved up north for work. I can’t say enough about how well the reps at that store treat everyone. I’m pretty rugged mountain man looking Sasquatch and they’re so nice to me. Hahahaha
It never works 1/5
The app needs fixing 99% of the time it doesn’t work either fix it or take it down.
Never loads... 1/5
App never loads ever since the last update. Lame. 👎🏼
Great pricing! 4/5
Just need more Hotspot data!
I love t mobile
Do not recommend!!! 1/5
I love paying my $200 cellphone bill when I hardly ever have cell signal. I’ve called customer services a million times and they can’t seem to make it right. Don’t even get me started on how horrible the app is - it NEVER works. Pointless! Hate T-Mobile with every fiber of my being and will be switching ASAP. Do not let the “cheaper” price fool you - you definitely get what you paid for. Wish I would have went with Verizon or AT&T even though they’re more pricey...at least I would be able to use the phone I pay for.
I been a costumer for almost 3 years and was late on 1 payment , they ruined my ability to add accessories to payments. App occasionally crashes. Stay logged in setting never keeps me logged in !!! Other than that app works great
T-Mobile is great 5/5
There are no scams, and my bill stays the same no gimmicks or random charges. They are great
Y’all better than Sprint 🙏🏿
Son increíbles en T-mobile 5/5
La tienda en Plano es mi favorita! Todos son alegres y siempre sonriendo
App is buggy 3/5
I have to be off wifi to pay my bill and everytime I try to use the chat feature it bugs out and says it can’t connect to the server.
Very Happy 5/5
Easy way to pay bills
On point and is valid.
The App literally takes forever to get it to log me in. I have to go in and out till it finally allows me to log in!
Why t mobile? 5/5
By EL TIBWRON
Because they are just the best of the best
I am not able to log into my account after the last update
Great customer Service 5/5
Great customer service. Very helpful and patient.
I love T Mobile and their service, but their app fails me constantly. It’s slow, it fails to refresh, and it’s constantly telling me to turn off WiFi. I’m not really sure what the point of an app is if you’re not even able to use it!!
Best at customer service 5/5
By Doesn't work 😡
They always seem to want to help and make sure we have the best service. I’m so happy with them.
Misrepresentation of speed 1/5
By Elegant Orchid
Whatever it shows 4G is never trustworthy. Only reason I stay with it is the unlimited oversea data that I need while flying overseas.