Ugly UI, Hard to Navigate 1/5
I just wanted to order in advance but the app is clunky and is not intuitive at all. I had to dig to find the order button. Just an ugly app a 5th grader could code.
I placed an order through the app , Their fryer wasn’t working and they said they couldn’t refund my money for my order . Called customer service and they never gave me my money back.
Vaguely functional 2/5
Multiple CC Charges, horrible slow UI, and an unreliable process make this no faster or pleasant than just ordering in store.
App isn’t working. Hasn’t worked for 2 years.
Never works!!! 1/5
This app won't even let me login anymore. Always an error, so annoying.
Unreliable and Not Terribly Useful 2/5
When the app first came out, there were frequent and useful offers. Now, there are none, but not to worry because new offers are "coming soon" (and have been for the past 10 months at least).
I've ordered successfully off the app a few times, but it's also taken money that I've loaded to the app and not processed my order a few times.
Do not recommend.
Worst experience 1/5
There hasn't been a single discount in the "offers" section of this app for over a year.
I mobile ordered breakfast once on a snow day. The store happened to be opening late. I got no notification or contact, so I went to the store. They didn't have any food made yet and "no money in the drawer, come back later for a refund." I went back later and the manager REFUSED to refund me or give me the food. She told me to DISPUTE THE CHARGE WITH MY BANK. I demanded the contact information for the district manager, which she gave me. He "sent me coupons" which never arrived. He showed me a picture of the returned envelope because he wrote the wrong last name. Then he never resent. I will never trust the Taco Bell in Wyomissing PA again.
The store at 402 Madison Ave in Reading PA is my local Taco Bell. Regularly, my mobile order never shows up on their screen even 5 whole minutes after marking "I'm here." So a team member has to write down my order on a piece of paper. Talk about an awkward experience. It's happened 3 times.
Don’t Get Cheated 1/5
If you use this app, do NOT load a form of payment into it. Only use it to order, but PAY AT THE STORE. They consider your order “delivered” when you tell the app where you want to receive your order (inside or the drive-thru). When you click to make that choice they charge your form of payment, and if there are problems with the system, or your order, you are just out of luck ... a charge with no food!!! Oh, and don’t think the receipt they send will matter - this has happened to me twice now and that “receipt” meant nothing. They will happily cheat you out of the food for which you paid, and not blink an eye.
I guess it’s an OK app, but not much better than just ordering at the restaurant, and certainly a lot more risky from a payment standpoint.
By A slaloms
Still says to nothing yet but that will change soon when you want to save some coin.
Rarely works, Taco Bell doesn’t care 1/5
UNABLE TO SUBMIT YOUR ORDER
Application rarely works, I have notified Taco Bell via Facebook messenger several times, literally over 6 months now, they can never fix it
Like it but.... add green sauce option 3/5
PLEASE PLEASE PLEASE add a green sauce option for your burritos, especially bean & cheese. You offer other sauce options so not sure why this can’t be done. I can never use this app when ordering for my family.
By Paul Horne
Doesn’t submit the order until you are ready to pickup, so there is zero time savings.
Forced me to use WiFi 1/5
By Shady Operation
I have cell data, but this app forced me to use WiFi to tell them I was at their location. All attempts to load the app claimed that I had no internet service. Connecting to a network resolved this issue, five min after I arrived. Just stand in line to order, much less stressful.
Garbage app not even optimized for 6+ 1/5
Aside from the fact that this app is still formatted for iPhone 5 and below screen wise, the thing wouldn't send my orders because of a "problem with my card" but it sure didn't have a problem putting a hold for the funds 3 times on my card for the times I double and triple checked my info. That hold had better get lifted. Don't waste your time and potentially your money with this piece of trash. I'd give it zero stars if I could.
Couldn’t even find a store 1/5
The locator feature could not even find a Taco Bell near me. I ended up going on to yelp to find where the five closest ones were. This app was virtually useless. I couldn’t do an order, I couldn’t seem to do anything except see what ingredients were in certain items. This was wasted space on my phone.
taco bell 5/5
i love taco bell and this makes it easier to order
Outdated menu & no more coupons 1/5
I love this app but I wish there was an option to pay cash at the restaurant through this app. Also the menu is outdated and still has items that are no longer available on it. Bring back the coupons please!
Updated 12-17: nothing has been updated. Listen to your customers please. I love the app but I wish there was a cash option because the people that work there cannot comprehend special orders.
Simply Amazing 5/5
This app makes ordering so easy and fast. I never knew there were so many different options until this app came along. Other apps for restaurants don't even compare to how great and fine tuned this one is. Everything I could possibly want to add is right at my fingertips. My only complaint is that they may as well remove the offer tab, because I haven’t seen a offer on there since the app was initially released.
App is good for making sure your order is right. However, never any discount offers makes it not worth using. I get so tired of Taco Bell bringing in new foods too and then getting rid of them. I wish I had another fast food Mexican restaurant nearby!!!
Nothing special here.
It b ok 4/5
By lil bo weed
Doesn't really offer much other then letting me look at the menu when I'm hungry n have no money lol
No offers or deals 1/5
Very dissatisfied that they have an offers tab but never have any offers. Just says “nothing right now, but that’ll change soon.” Ive had the app for a few months but they never offer anything. I had other fast food apps because I like to save money and nearly all of them offer coupons or deals. Just on a budget and don’t like thinking they’ll be offers when there isn’t.
No specials or promos 1/5
It's a very useless app!
Easy to customize and order. 5/5
By Juan G. Guzman
Been using it for awhile never had any issues in different states. Not realizing how good it is until you use an App that is bad.
So glitchy 1/5
By ⭐️Stacey R.⭐️
In the beginning, this app was sooooo easy to use and worked great. It has since become super unreliable and almost never works correctly. Gives TONS of error messages both when trying to sign in and also when trying to place orders. Also, they never have special offers and they always used to🤷🏼♀️
Works great 5/5
Easy to order and pay for. Very convenient
By Do parent
Not a very good app at all. Ordered food and it never got sent to the store. Waited 45 minutes and finally the clerk just wrote my order down and made it.
No offers 1/5
There used to be stuff like 10%-off when the app launched, but no offers have shown up on my devices in nearly 2 years at this point.
Why not introduce a rewards program that grants a customer points towards free food with each mobile order?
Just bad 1/5
Looks like it was programmed for an iPhone 4. Violates a ton of iOS HIGs and manages to be unreliable while doing it.
I haven’t been able to log in to the app since Saturday. I’m getting very frustrated.
Ordering with the app 4/5
By Looking Cool apps
Ordering with this app is very convenient because you get to skip the line and order when you want. It is nice take your see a visual of all the item on the menu. It is much easier for me to see them on my phone then the menu at the store.
It is also better to have the opinions to modified the food your ordering to have to how you want it.
No coupons 1/5
There is a reason we use apps for fast food chains. It’s not because we have to know what’s on the menu this week or what social activity they have done this week. It’s for discounts and coupons. This app has none so don’t waste your data
App was fast easy to use. Food was great. Took a lot less time then going in or threw the drive-through. PLUS I got to do it from the comfort of home! That was great.
Not sure why everyone is complaining as this app has worked perfectly for me on my Samsung and iPhone 7 Plus.
By Micah kush
Crashes, crashes and more crashes. Can’t even see offers unless the location is open.
Lacking necessary functionality 1/5
Where to start, moreover, the Taco Bell app is just a hot mess. Firstly, the full menu isn’t even available via the mobile app: “boxes”, seasonal selections, limited time promotions, & etc. These are often nationally televised items you CANNOT order via their app even if you want too. Secondly, you can’t search items or leave a message for staff via the app. Frankly, the scrolling forever menu isn’t good either unless you know the menu by heart. Lastly, why do they not accept Apple Pay? This is 2017 Taco Bell, get with the picture. I shouldn’t have to whip out my credit card every time I order to avoid identify theft.
Keeps crashing 1/5
Every time I open it it crashes. I can’t open the app. Clearly it doesn’t work on the X. Same issues with my 7+. This app is horrible like their food.
What happened to deals? App is no longer useful! 1/5
As others have stated there are too many bugs, glitches and problems with the store when trying to use the app, however it was worth the hassle of the online ordering when there were deals in the OFFERS section and 'SAVE SOME COIN ON YOUR NEXT VISIT' and there haven't been deals in a really long time so I'm deleting the app as it is not convenient easy ordering ahead at all, now the app just takes up space and saves me no money which makes the app now useless. Also, if you don't screenshot your order plan on not getting all your food and you'll have issues!
Love the app 5/5
When I'm craving Taco Bell I open this app mad from baby Jesus himself and figure out my order ahead of time so it goes faster when I'm line. Genius
Location monitoring 1/5
Requires your location to use, but read carefully, only option is to let it use your location even when you have the app closed. No thanks, not willing to let Taco Bell spy on me. Not only am I deleting the app, I will avoid eating at their stores as this is just bad form.
Great menu if you need one 1/5
By Cold in New Mexico
I downloaded this app earlier today and I've gone through it carefully. It's basically a really good Taco Bell menu. It lists all the items they have in detail and color. The pictures are great pictures. Although I don't know why I would want to download an app that gives me a great menu for Taco Bell. When I click on offers there's nothing in there it just says nothing now coming soon.
The reviews that I've read advise against ordering remotely and there are no coupons or deals on the app so I will just delete this. I don't see a value in it. Other apps offer coupons or preferential treatment for repeat customers. I didn't see any of that on this app.
Very reliable and always works when I go to my Taco Bell‘s I suggestUses this app because it’s very fast and convenient
Just ok 1/5
Has lots of menu items, but I can read signs when ordering at the store so not helpful. I signed up for deals/rewards. So far nothing. Other food chain apps gave me coupons instantly. Waste of my time and space on my phone.
Ordering is very easy, have had problems with "deals" working. Nice to have order ready when I walk in. App could use a little improvement with minor glitches.
Update: app no longer works. Haven't been able to order for months.
Great for those of us who are picky. 4/5
It's great to have a customized order to make it easier to get in and out, but if you are going to pay cash or go inside to use this to save time then it's a disappointment. The offers have stopped working which is disappointing.
Taco Bell 1/5
Never any coupons or offers to redeem. Pretty much a waste of space.
No Menu 1/5
Just opened the app and i cannot order anything, no menu will come up and my order history is gone.
Way to go! guess i will order pizza.
What happened 1/5
Normally a 5 Star app, but as of right now a 1. Cannot order anything. No errors but there is no menu displayed.
Not working!!!! 1/5
Won't let me do anything!!!!!!