Needed Help... 5/5
...and TD Bank solved it ASAP.
If anyone has an issue call their Tech Dept. They will do all they can to help you.
Love the app and the convenience.
mobile deposit fail 1/5
By sorry banker
Used to rely soley on mobile depost, until I was recently forced to upgrade to the new App. Sadly, no matter how I fidget and tap, I cannot get the photo to take. Very disappointing!
Useless App 1/5
By Khun Manao
Open the App go to Log-in it asks you if you want to download the App or open Mobile web. I am in the App already, then you need to choose download the open from there.
Try to make a payment to a registered account, it takes 7-10 days to process.
Account Balances take 3-5 days to update on the app.
Pretty useless App.
mobile deposit doesn't work 1/5
Forced to upgrade operating system on my phone to suport the app, which no longer works once I did. tried reinstalling, but nothing works. Mobile deposit was the whole point, so this was a giant waste of time and effort.
Wasted an hour 1/5
The check deposit function is a waste of time. Somehow other banks are able to manage this but TD is not there yet.
Pain in the a** 1/5
Once a week I have to reset my password never had any issues until they put out update
They need to add the ability to pay credit cards from external (non-TD Bank) accounts. In the app you can only transfer from another TD Bank account. Useless.
$10M hold 1/5
By Tony VA
I was surprised to login to try to pay a bill and see a $10M pending withdraw on my account. A call to customer support took 30 mins for a supervisor to tell me that this was because they had my SSN wrong and needed me to come into a branch. You could call, send a message, something, but you show a $10M withdraw and wait for me to call and are surprised I am upset? I will be leaving this bank.
Can't login; ready to close accounts 1/5
Longtime Commerce Bank and now TD Bank customer and am ready to get rid of this bank, after persistent login problems and recent shortening of weekend hours at local branches. The two problems in such close timeframes tells me they are cutting costs all around. Fix the app or I'm gone!
'Something Went Wrong' message 2/5
I don't want to call up TD bank, as I've never had this problem with the app before.... It may just be today and I will certainly check back in tomorrow but I'd really appreciate it if you guys would just check out the app, make sure everything is running okay.... I've never gotten the message of 'something went wrong' but please check it out. Thanks.
Glitches more times than it works 1/5
When I got married I switch from capital one bank to TD bank to make a life easier… It has been impossible to pay bills or even check my balances with this stupid app… Maybe you should have a brainstorm session with capital one bank since they seem to have it together and know how to make a functional app
App not opening 1/5
Restarted phone, reset phone and my app still won't open.
Goes to the green TD page and gets stuck.
When it did work it was slow.
I downloaded it before but was unable to send payments in bill pay...I tried deleting and reinstalling and now it won't download at all. I went to their website and tried to download thinking maybe I had a bad path...that opened a window up in iTunes for tdbank....just absolutely horrible
They force me to upgrade my phone to be able to use their app.
Only works on wifi 1/5
Does not allow me to sign in when using cellular network LTE.
Great App! 4/5
The updated was very well improved! However, if only there was a notification in the app where you are notified that a direct deposit has been made, that would be Awesome.
Looks great but crashes all the time 2/5
The app looks great, however it's a shame for the biggest Canadian institution to have the app which crashes so frequently! Unbelievable, where are our famous computer science people?!:)
Bad app 2/5
This bank is useless. Can't log on without getting a message that they can't process and that I should call an 800 number for assistance. Really? Don't think so. Goodbye Td
Often have difficulty signing in seems that there are issues with the app being down quite often.
App looks nice but mobile deposit has never worked 2/5
No matter which check I try, I can never get mobile deposit to work...and the app always states it cannot verify the check images. This then forces me to go into the bank to complete my transaction which is completely missing the point of doing mobile deposit.
Needs More 2/5
Not bad but it would nice to know when deposits are made so I don't have to constantly open the app to see if my pay check went in.
Hard to understand deposits, withdrawals, and pending. 1/5
Very hard to understand withdrawals, deposits, and pending. First of all never deposit money orders into your TD bank it takes FOREVER to clear. And the app is hard to understand. I have to get a calculator and paper to make sure TD bank isn't making mistake. Very disappointed :(
Cant log in 2/5
The app wont let me log in to view my credit card. Im logged in on my computer as im writing this so im not sure what is up with TD services.
Awesome for check deposit 5/5
Great app, at least for the one thing I use it for! Depositing checks!
Slow. Horrible 1/5
Recently updated up not working no longer 2/5
The is no longer working right keeps crashing sense recent update as of yesterday somebody really needs to fix it it's a bank got people rely on it
Worst app 1/5
This app used to be good but now I can't even log in with it saying " something went wrong " please fix this !
Getting tired of bill pay never working 2/5
Overall the app is decent, but I can never get the bill pay to actually work. I get the "Hmm, something didn't work" error EVERY time, in every bill.
Decent app but needs fixing 3/5
This app is great for when you want to check your account balances. BUT I notice lately the app hasn't been working properly when logging in. It states "there's something wrong" almost every other time during login. How annoying. Please resolve this issue! Thanks.
What's the point? 1/5
I'm having the same keypad issues as many other users where it's impossible to enter more than one digit without a bunch of extra zeros. I live abroad, so going to a local office isn't even an option. This is super frustrating. Please fix it.
The upgrade is fantastic, but to make this app even better, would be notifications that lets you know when deposits are made into your account or when your balance goes below a certain amount. And also being able to send money to friends.
Broken App! 2/5
Your app is always broken! I can't even open the message folder without 'something being wrong'. You guys update the app all the time. Maybe, fix this?
Useless bill pay function 1/5
Since I cannot see my electronic bills in this app, i.e. the amounts to pay and due dates, the bill pay function is pretty much useless. How I am supposed pay a bill if I don't know how much and when to pay it? Please improve the bill payment function so I can receive and pay ebills in the app.
Please fix the mobile deposit 2/5
By Akon is awesome
If the mobile deposit would work again that would be great. thanks
Good app, login inssues 2/5
They have improved the check deposit greatly, but does anyone else get the message that they have exceeded using an incorrect password too many times? I haven't changed it and using Touch ID. Every time I get this and have to reset my password.
Very slow login 2/5
By Dr. Video
This app used to be great, but the last couple updates has caused the login to be as slow as molasses.
All functionality of the app is great it's just when you either enter the password or use your Touch ID that it goes to a standstill.
I hope the developers are listening.
They really have to fix this app 1/5
This version is horrible, if you want to transfer money it says that an error occurred. It's been happening for the past 3 days now!
Bad enough to close accounts 1/5
Horrible. Won't log in from fully updated iphone 6plus. App is fully updated also. Called support and was told , " Sorry delete and reinstall the app again." Bad design , in my opinion, for a NEWLY unhappy customer.
Need improvements. 3/5
It's could be a great app if you just fixed everybody's demands 😕
MAKE IT BETTER! 3/5
I have checking, saving and business accounts. And i have 2 apps for this. Please, make it together. It would easier to make transfer from business to checking/savings.
Td bank isn't the best 1/5
They charge you $15 in fees every time you go below $100. They also wouldn't let me keep my student checking when I was still a student. They also charge you for a paper statement fee of $1. I didn't know how to turn it off and never even looked at the paper statements so pretty much every month TD bank got $16 out of me. It's a lot when you don't have that much money. I don't recommend this bank. The app itself is okay, nothing brilliant.
Online deposit is useless! 1/5
Guess I'm not the only one. When entering the digits to the check amount it only enters multiple zeros. Trying to delete the numbers with backspace only adds more zeros. Shame!
App never works 1/5
By Poodle hat
This app constantly locks you out and you have to call and get your account unlocked. Worst of the banking apps that I use.
Online deposit such a disappointment!!! 1/5
I manage to download this app to my phone. And I tried to use the online deposit, wow, amazing...! You basically can't enter more than one digit number plus zero zero and zero! I wasted my time using this app! Tried to call the customer service, they can't help either! Waiting for the tech guy to answer the phone is just like waiting for a miracle happen! Don't download this app if your intention is to save your time from going to the bank to deposit some money from your check. You'll be disappointed!
So far so good 5/5
By The rater ✊✌✋🎶💚❔👌✊👋🎵💔
The previous version had some bugs according to past review but now it seems to run with out issue. The app is fast and easy to use. Definitely recommend it for mobile banking. TD Bank never fails to impress.
desperately seeking TouchID 2/5
This app desperately needs TouchID, which I thought it had at some point but no longer.
On a relative basis, this app ranks in the bottom quartile of banking apps and needs much improvement.
Love it! 5/5
Love that TD is concentrating on delivering more mobile solutions to their customers! I love the app and cannot wait to see what other features come out in the future!
Too much 2/5
Keep the app simple please, there's so much useless things to click on. I just want to see my account balance, I should be able to click the app, Touch ID myself and see my balance.
Fair app. Somewhat buggy. one minor glitch 3/5
While tdbank is technologically behind chase or Bank of America (even citibank in some cases), it's still nice that they have an app that takes deposits.
With that said, there is a pervasive glitch that is minor but one that I find eye annoying. When the app takes a photo of your checks front and back, it usually turns on the camera flash - which is nice. EXCEPT for the first photo (check's front side). For some reason, the app never switches o the flash for this first photo but does so for all other photos.
This can cause the front side photo to be blurry or dark or be cast by shadows.
The workaround is to retake the front side photo which activates the camera flash - I do this every time and it is a bit annoying - especially since it is so clearly an unintended bug that has not been fixed since the deposit feature was first released in 2015 (I believe).
The other thing is that this app sometimes simply doesn't work due to some sort of network communication issue or something. It can be an entire day before it starts working again. This is very frustrating.
I hope they fix these issues soon.
Fix your UPDATE 1/5
Ever since the last big update I've been unable to so much as log in, I've had to use the mobile website because of how trash this is. Please get your head on straight and fix this app, it was so useful before.