Bill Pay is limited 2/5
By Gabba the Hump
The app doesn't show pending bill payments and ebills. You have to log in to your browser to see them.
UPDATE EVERY WEEK 1/5
Current successful apps UPDATE EVERY WEEK. LISTEN TO YOUR CUSTOMER FEEDBACK AND DEVOTE MORE RESOURCES AND TIME TO THIS TERRIBLE APP.
Regularly I am kicked out of this app or it freezes or won't log in.
Lately it makes me attempt to deposit my checks TWENTY TIMES before they're accepted! That's ridiculous!
I cannot wait to close my TD Bank accounts.
Broken system with error messages that insult your intelligence 1/5
Sorry TD Bank, but no, I don't think that your app giving me an error when I try to change my password is "Just one of those system glitches" or any other myriad of useless technical mumbo jumbo. It's just your app being poorly programmed trite with tons of missing features masquerading as being "temporarily broken".
From Hero to Zero 1/5
I've been with TD since it was Commerce Bank. Huge decline in quality of service in every capacity.
The most recent issue is that my password keeps getting denied. I have easily reset it 11 times (yes that's right TD... ELEVEN!) in the last two weeks. I called customer service for help and was on hold 35 minutes! Then the CS rep kept asking me what did I think was causing the problem??? Well, why don't you tell me TD!....Isn't it your app?????????
A complete waste of my valuable time. When you also add in their reduced hours... Chase bank here I come.
Almost never works. 1/5
By Kim Gia
This app only works about 25% of the time. Very frustrating when in the go!
Works then doesn't 2/5
Keeps locking me out and not accepting my password. I keep having to change my password every time I log in with the app which shouldn't be the case. Everything else works with this app once I am in but that part is annoying.
By Waheed mukhtar khan
One of the best bank
Correct info, still can't log in 1/5
Keeps saying «something doesn't quite match» and suggests I reset password. When I use the website the login works fine. Maybe it works for some, but has yet to let me log in through the app.
Worst app ever created 1/5
Easily have to reset my password 3 times per day... alerts I've created and have activated don't work... crashes frequently... thumbprint "sign in" is a joke... nightmare!
It needs a serious makeover.. app will not open 1/5
This app needs a serious makeover on all levels. Horrible, they need to fire the tec guy and get someone who knows
No problems here 4/5
New customer for TD Bank and almost was not a new customer due to researching the app and seeing all the negative reviews.
So far, no problems here. All seems to be working well. Will adjust the review if I hit problems. Don't see it happening.
One more star to add if they eventually add push notifications.
Always works for me! 5/5
I don't know why this app gets such a bad rep. It works 99% of the time on my IPhone 7 Plus. Of course the other 1% is minor tech glitches. Besides that, I use it for my checking, savings, & credit accounts. Transfers are quick & easy. Touch ID log in is fantastic! The customer service line always helps me out whenever I find an error (rarely) or get confused.
I really like this app 5/5
It's clean and modern looking. You can sign in with Touch ID and do everything on this app!
Bad 👎🏽 1/5
every time I called they never pick up
Update = No More App Access! 😡 1/5
By Word Loving Woman
Can no longer even sign in to the "Mobile App" now that TD Bank has updated the app. There is a vague message about a temporary "hiccup" and a request to try again later or call their "Live Customer Service"
( no problem signing in from the tdbank.com web page just the "mobile" app on iPhone and iPad )
After spending 30 minutes on hold, then briefly chatting with one very pleasant representative I was transferred to tech support - almost an hour on hold - another nice person but no solution
Repeated the whole performance in person at a local brick and mortar TD Bank the next day
Spent over 1 1/2 hours there, heard about other customers with the same problem, even TD Bank employees who were unable to sign in to the mobile app
The employees were very pleasant and tried to help
TD Bank is Not Living Up To Its Self Proclaimed Motto As Most Convenient Bank
Fix your app 1/5
I've had to change my password a ridiculous number of times because of this stupid app saying I've entered the password incorrectly too many times when I haven't at all. It is absurd how long this issue has been occurring.
By Matt Madden13
Can't even open the app anymore.
Error when you try to login 1/5
It gives a vague "Hmmm, something didn't work that time" when you try to login. The login works fine from the computer, only the app is broken.
It then gives you an 800 number to call. That number has a 30 minute wait.
Screw you TD bank.
Utterly worthless and pathetic.
Super simple, and costumer friendly! 5/5
I've seen a lot of negative reviews about this app, but I haven't had a single problem in the past 2 years that I've been using it. Everything is right there for easy access, and if you need to call customer service, it's a fast easy process. They even have voice recognition to help speed up that process.
Finding an ATM 1/5
You don't need my current location for me to search for a bank or ATM by zip code but you block the app from allowing me to look by zip code unless I allow the app to know my current location. Garbage.
Worthless mobile app 1/5
No problem logging on using computer. Mobile device another issue. Fortunately this isn't my bank otherwise would really be frustrating. Would not take password so tried to reset. Put in correct information and still the app had trouble. Kept saying to fill out all fields when they were filled out with the correct information.
When god send the program developers down 1/5
By Simon kingdom the hilltop
When god send the program developers down To earth the managers at TD Bank were drunk and asleep. What a stupid app.
Can't Change Phone for Send Money 3/5
By They Said My Name Was Taken
I won't argue against the convenience of having an app to sign into instead of going through my browser, but the fact I can't change the number associated with my account for the "Send Money" option is completely backwards. Just because I set my account up under my home phone doesn't mean that's the number I want associated with my mobile app. How much sense would that make?
Paper Statement 1/5
I keep trying to change my statement to online to avoid the bill but it keeps crashing and saying something went wrong. Very bad
Bill Pay 1/5
The app will not let you edit or cancel payments pending in Bill Pay.
Can't save statements 2/5
Unlike the mobile website, I can at least view my statements -- but there's no option to save the PDF outside of the app.
I would give it 0 stars if possible 1/5
I can't even login with my account information and I know it's correct since I can login online perfectly fine. Please fix this soon!
Absolutely terrible. 1/5
By Morgaine O'Connor
First of all, why is there a monthly limit on how much money you can deposit? Sorry I work a lot?? Second, takes forever for the money to actually be put in your account. The mobile checking exists for the sake of convenience but honestly just makes this process even harder. Switched to TD so I wouldn't have to drive to the bank all the time and yet here I am. Put $400 in via check yesterday and it doesn't even say "pending." Honestly cannot think of a way that this app could conceivably get worse while still "functioning." 1 star.
Can not deposit money orders 3/5
After the new update, I've noticed that money orders are no longer being able to be deposited using the mobile app. I have to go to the bank instead!!! Not happy!!
Can't log in with credit card account? 1/5
This app ONLY supports for who has a checking/saving account with me. If you only have a credit card, use their website... It is not convenient at all...
iPad Pro supported! 5/5
Thank you so much for your new update!! My iPad Pro now has excellent photo-deposit feature with right orientation!
Has minimal features. For instance, bill pay you can only pay parties that currently exist in your list. Otherwise you have to log onto a computer, enter the party and then and only then can you pay someone from the app. Perhaps they should get someone besides a 5th grade intern to write the app.
Great app 5/5
Easy to navigate.
Finger print log in 1/5
By Jess eh kuh
After this update I can no longer log in with my finger print. I've set it multiple times and it will not stay. This is terribly inconvenient PLEASE FIX!!!!
Never works. Then when you have to call to get balance, wait times exceed 15 minutes. Used to be great service when it was Commerce Bank, time to switch banks unfortunately.
It does not work!! 1/5
It doesn't work since last update!!
The app doesn't work 1/5
And the mobile site no longer works for me either. Late model iPhone fully updated
I chose tdbank due to its flexibility and hours open on weekend. Since they cannot any longer provide competent services I will probably go though the painful process of changing banks
Crashes ever time I open it.
Missing the following basic feature 3/5
The main thing it's missing besides notifications is the simple security feature of when switching between apps it blanks the account screen. This simple fix is included in all modern day financial apps, it provides the reassurance that your account information including balances is not visible when you're phone is unlocked.
Shouldn't require location services 3/5
The app requires access to my location in order to search for nearby TD Bank branches. It should allow for address/ZIP code-based searches.
Good stuff 5/5
App is back working again
Crash after crash! 1/5
I've tried to open this app several times after updating it and it keeps crashing! Even regardless of that, the app is not the most user friendly.
Missing some features 3/5
Gets the job done, but missing push notifications. Most apps can alert you in real time when purchases are made on your card, deposits are received, etc. this feature would be very useful
Remove send money splash screen 2/5
I open the app I'm asked to sign up to send money. Please remove this screen.
Needs Improvement 1/5
Reminding me to Send Money every time I open the app is quite annoying, especially when I am already enrolled.
Also, I have never been able to view my account during 2am-3am...
All good but. 1/5
Every new update brings a new annoyance with it. I get it I can send "$20" easily. Just one time reminder is enough. I don't have to be reminded every time I open the app.
Love it! 5/5
Love that TD is concentrating on delivering more mobile solutions to their customers! I love the app and cannot wait to see what other features come out in the future!