Family Friendly? 3/5
The app is a little complicated for setting up family members, especially older children. It would be much simpler for all to have the app connect to the medical history on my insurance account (BC/BS). This was purchased through that insurer so they should be more connected (with my permission of course).
Older children don't have a clue how to set up medical history. This is not realistic.
What happened??? 2/5
Usually I hear back within 10-15 minutes. It has been over an hour. The app says the doctor has begun my visit. Still waiting for him to call. My normal pediatrician didn't act concerned so I wanted a second opinion. So much for that...baby fell asleep and I am ready to go to sleep as well. Very disappointed.
Long Wait Time 1/5
I waited over an hour for a video conference. Since I fell and hurt my knee pretty bad I didn't think that doing an over the phone consultation was the best option. Now I think it would have been. I was told I would never have to wait longer than 15 minutes- that's a lie.
Awesome - Future is now 5/5
Great way for a quick check in With a Doc - perfect for travel!
Convenient access to Teladoc 5/5
I've used Teladoc multiple times for the 4 or 5 years. With little difficulty, I've been able to get advice and treatment for a variety of illnesses. From a temporary filling of an on going prescription to treatment for allergies and bronchitis. Now, I can use the app to request a consult and review my history. I like it.
Absolutely useless 1/5
The 'doctor' pointed me in the direction of some great websites that I already visited prior to the call. Afterward, she refused to prescribe me anything and said to grab over the counter items from the drugstore and call back if it doesn't go away in 5-10 days. Will delete the app shortly and look to get my money back for the phony consultation.
Wasting my time more than trying to see an actual doctor 1/5
By Ren Gundo
Scheduled an appointment, got on 5 minutes beforehand, doctor never showed. Waited 20 minutes+ on the video chat to no avail. Also, the app clearly can't handle that the doc never showed...it just says xxx will arrive at the scheduled time.
Now I'm waiting on their help line to sort out the fact that I already paid for a visit I didn't get. Wait for help is over 15 minutes already. This app is a mess...
Simple, convenient. 5/5
When you're not feeling well, this is beyond easy to navigate once you've set it up. You can call for most basic health needs - colds, ear infections, minor injuries. Doctors are fast and ask great questions. The staff is knowledgeable and helpful. Highly recommended over an urgent care facility.
Not a very helpful service 1/5
By Meshy Pants
Made a 5:30 appointment for my son and wasn't called until 8:30 when I was no longer at home. Complained twice to the company via email and never received a response. Feedback will also be given to my employer.
Quick and Easy 5/5
By Ginger 45678
Used it several times. Always very fast. The prescriptions are already filled before I get there. It's saved me a ton of money and time.
I spoke to a doctor in less than 2 minutes! I was sick with a stomach bug and it was so great to talk to a doctor quickly and in the privacy of my home.
Quick and easy 5/5
It's currently the day after Christmas and I was unable to go to the doctor due to them being closed. Used teledoc for the first time and they called me within a minute. The customer service rep was also extremely friendly while helping me set up the account. The app is also great
Poor technology 1/5
Duplicate account existing their app claims. The rep I called was unable to correct the problem and escalated it to the next level. Still have not received service and we're going on 48 hours. I guess it's just a sinus infection no big deal...so much for saving $$ for our employer.
Do Not Use 1/5
There are so many disclaimers in here that if you have anything more serious than the sniffles, you'll be out the money the charge for the consult and still have to see a regular doctor. It's an easy service .. a convenient service .. but not something that will apply to the majority of what ails you.
Great service! 5/5
The doctor I spoke with was very patient and thorough. He made sure that all of my concerns were covered and discussed. The phone call was fantastic, because I felt too sick to leave the house for a regular doctor visit or urgent care. I most likely would not have sought care for my condition had Teledoc not been available. It's a great bridge between the ER and a regular doctor appointment.
Fantastic ! Beauty and simplicity ! 4/5
This is the most elegant and intuitive app I have ever used !
Lousy lousy lousy 1/5
Called with a sinus infection. Explained my symptoms, my knowledge of them and historical use of antibiotics to provide relief.
Doctor had no interest. Rather lectured me on philosophy on use of antibiotics and prescribed some homeopathic remedy. Continued with preaching this several times.
Now I'm stuck away from home and will have to suffer with symptoms until I return home in a few days.
Experience was piss poor.
Not great for ear issues. No resolution.
Worst virtual physician ever! Stay away. 1/5
I tried this service because my insurance covered a majority of the cost. I was also really sick, and didn't want to leave my apartment. I thought I had strep throat. I took a picture and waited. The nurse who called me back was not friendly and basically told me to battle it out for another week and see if I felt any better. I ended up going into urgent care anyway. It was very cold out (-7), and I was diagnosed with thrush. If she couldn't help me, she could have just told me to go in to urgent care. It's a giant waste of money.
Best Telehealth App 5/5
Very engaging app. High def video in app was easy to use and had great resolution.
Best service ever 5/5
By Hate this app 1000000
I am 50 with three kids so more than familiar with insurance and docs. This service is the best benefit my company has ever given me love it. Quick replies and awesome service
Scam Service 1/5
I had high hopes for this service and really hoped it would be all that some say. I got setup in the app and within 15 minutes I received a call. That was nice and worked as expected.
The reason for my call was for a sinus infection. I get them once or twice a year. Generally an antibiotic or steroid combo gets it knocked out. At about 15 seconds into the discussion, I was stopped and told to take vitamin c and drink water. Doctor was short and sounded like he was in a hurry to just get off the phone.
Now, try to call in to complain or ask questions. I'm told that it will be more $$ to get another review of my case. Then was told someone will call me back about the concern. It's been 2 weeks and no call. You call in and just get routed to leave a call back number. There is no customer service for this company if you have an issue.
I ended up at a local doctor and yes, a sinus infection. Got my meds and paid another co-pay.
So all in all, this is what I've seen from my experience. They have no customer service, no quality control and in no way do they care about the quality of care for their patients.
Awful app and long wait times
Horrible first experience. Spoke with a Teladoc doctor Monday and they gave me a low dosage Rx that did not fix the problem. I tried to get it fixed that same day and sent them the prior Rx I had gotten from my PCP. They in turn gave me an automated response of wait 72 hours and then contact us. Which conveniently might I add is the same time restraint that would cost you another visit. Fine, you want another $8 from me, I can accept that. Except for the fact that when I did get my follow up Teladoc appointment, not ONLY was the doctor 20 minutes LATE, he then told me he wouldn't change the prescription after all and to go see a specialist. Even after I told him that the specialist I want to use is booked for months. I have no problem in taking their advice, because I planned on making a dermatologist appointment ANYWAY. However, I need something to treat the symptoms I'm experiencing NOW. If you can't even give me a simple prescription for which I sent a picture of the actual bottle and dosage that I received a few months ago from my PCP, then what CAN you do? So now, I've wasted 3 precious days of my time, while the issue has progressively worsened, because you made me wait 3 days to call back and tell me you refuse to do anything but tell me to call another doctor. That's not worth $8. I paid you $1 per minute, $60 an hour to tell me that? Thanks for nothing. The app itself isn't great either. The messaging system won't allow you to send any new replies after one initial reply. After that, you have to invest more time and call the 1-800 number. Which to me, the whole point of Teladoc is to save time, not waste it. Which is exactly what happened to me. Unless you have the common cold or flu, don't bother. See your PCP and save yourself the hassle.
Waste of time and Money 1/5
By Brad 12245+7
What a scam. They told me that I had not been sick Long enough to warrant a script (3 days ) but that I could schedule another appointment with them if I was still sick after 7 days. I immediately visited my family doctor, he properly diagnosed me and provided medicine. Don't waste your money. My business is also cancelling this service.
Great Service! 5/5
Teladoc is a great service. I've used it twice - months apart - and both times I was impressed because it saved me time and money and the doctors were thorough and great. On both occasions I got a call back within 10 minutes and the docs had obviously read my medical history before calling. They asked clear, pointed questions and explained why their opinions and diagnoses. They gave me clear instructions about taking the antibiotics they prescribed. The prescriptions were sent electronically and ready for me when I picked them up. The entire interaction took less than 15 minutes and was done from the comfort of my home at night. Great job Teladoc!
Perfect Solution for Common Illnesses 5/5
Have had a sinus infection for about a week. Feeling crappy. Recenly moved. The last thing I wanted to do is go into the doctor's office, get handed the same clip board with the same HIPAA, health history, financial responsibility, family history, etc. Go in and tell the assistant my symptoms, have them take vitals, and then explain it all for a second time to a doctor, to get to the end game here. Right tool for this job. Interface is clean and simple.
Great experience,great service and quick
By L Weisberg
Great experience! Quick callback with expert and calming assistance. Thank you!
By Im a nurse.
This was a complete waste of my time and money. First it cost $40 just to get them to call you and then they can only give me three days of an antibiotic. Want me to turn around and go get changed to see my pcp. Such a complete waste.
Awesome well worth it! 5/5
Just used Teledoc for the first time. So simple, and convenient! For the same price as my standard co-pay I got awesome service.
The doctor called me within a half hour. Asked me a few questions and called in my prescription for antibiotics in minutes. So effortless. No one with a ear infection and strep feels like waiting ages in a Doctors office. I'll definitely use this service the next time I'm sick with something simple.
Bad service 1/5
Don't use this service. Bad service all around.
I wanted to love it... 2/5
I really tried to love this app and service but frankly, for me it's been a hassle and an exercise in frustration and wasted time. My review comes from having set up my account to having experienced an actual Teladoc appointment, so I've been through the whole process. I won't bore readers with the minutiae of the myriad hassles I've had with Teladoc, but suffice it to say I'll be sticking with brick and mortar doctors from now on. Others might have a great experience with this service and I don't want to steer anyone away, but if you decide to use Teladoc, know you will need to exercise a lot of patience and don't have super high expectations. The idea is superb, the execution is lacking.
Love it! 5/5
Very quick and easy!
Great except I can't use app for spouse 3/5
I have used this app quite a few times and under my account I have my spouse and my children listed. My husband is traveling for work and asked if I could contact teladoc for him but I couldn't through mt registration. It's completely stupid I can use one registration for all listed under my insurance.
By Still sick
Such a joke used it to keep me from making a trip to the dr. Was told I had a respiratory infection and needed a Z pack and nose steroid two days later I'm still waiting for the meds to be called in contact them and told I need to go to my primary doctor. I wanted to go the doctor I wouldn't have paid Teledoc $20 to start with
Please stay away 1/5
The Doc. That called I could not understand. Spoke little English, wondering if he was a doc of just a call center out of India.
Great app and service 4/5
I have used the app 3 times so far. All three instances have been non-emergency related of course. But one of them kept me out of going to the emergency room at 11:30 on a Sunday night because I wasn't sure. they are quick to write a prescription for what is needed and get it to your local pharmacist. They hear what I have to say and come to a conclusion as a professional. They are all very nice and prompt to call back within 5 to 10 minutes of placing the request. They provide a doctors note/excusal note to provide to your employer right there within the app and it's a signed note. The only reason I'm rating it four stars versus five stars is because they don't get a section to put your text in stating what you think it may be or issues you're having, you can only add pictures and put a description under each picture with a max of three pictures. I will definitely use this product all the time as needed to save unnecessary co-pays and doctor bills. Way to go Tele doc.
Doctor called and was very short with me. I told him all my symptoms and he said I had a common cold. Prescription was for a medrol pack and did not help me. Go to a real doctor
Awesome App 5/5
The Teledoc app & service is great. Submitted a consult request at 7:15 am on Saturday & received 2 quick notifications with a call from a very nice doctor just a few minutes later. Seriously the best insurance benefit to save time, money & the hassle of an urgent care visit. Highly recommend!
I received a phone call within minutes the last 2 consults. Saved me literally $400 in clinic bills.
Added my wife to my account but cannot provide health history because she is an adult. Tried to use the help menu to report the problem but the app crashes every time.
Update: after calling the 800 number, I learned there is no easy way to add family members and provide health history. I will be deleting this app.
Awesome app 5/5
Couldn't get a doctors appointment for a couple days when I was sick. The Teladoc app help me to get a prescription and a doctors note for work. Fast. easy. convenient.
New user 5/5
Excellent-so convenient. I had a RX within 15 minutes.
Great experience! 5/5
Easy, fast, doctor was very polite, my meds were in my hand within 60 minutes!
Affordable and Quick 5/5
This is an amazing and affordable service. I've used them for the past year and it has been efficient and quick. Very grateful.
Didn't meet my family's needs 1/5
My kids are sick with fevers and ear aches. I tried this teledoc consult thing for the first time. I got a call from an operator after an hour saying they were having high call volumes and asked me to reschedule for in the morning. If I wanted to do that I wouldn't have called at all since I can get them in with their pediatrician this morning so I said I would continue to wait. Waited for 2.5 hours before giving up and going to bed. It looks like I missed a call 4 hours from when I requested the consult (from the same caller ID number as the operator who called the first time.) Needless to say, I'm very disappointed in this service.
Every so often an idea comes along, executed so perfectly that you have to wonder, "How did I live without it?!"
Teladoc is absolutely that. My two year old showed signs of a rash while at her siblings' sporting event. As soon as we left, we called while in the car. In the time it took us to drive to our pharmacy, we saw a doc and he wired over the RX. It was ready by the time we got inside. The whole process took 15 minutes, and most of that was while in transit to the pharmacy!
Life Saver 5/5
By BA tiger teacher
Called during the first week of school (I am a teacher) with a high fever and sore throat and the doctor quickly diagnosed me and called in meds to the local pharmacy. Thanks to teledoc I didn't have to miss one day of school. Thank you!
Very convenient! 5/5
I set up my profile and requested a consultation. I was called by a doctor in under 10 minutes and had my prescription called in and filled with 20 minutes. What a time saver.