So thankful! 5/5
I am incredibly happy with everything this app has to offer. It was fast and easy and inexpensive to get a prescription for something that normally takes me a trip to urgent care followed by a hefty bill.
Nice app, not good docs 2/5
I was prescribed a very strong antibiotic that has serious side affects that I didn't know about until after visiting a real doc (who also works for Teledoc ironically). This antibiotic didn't cure my bacteria infection and the real doc was perplexed as to why anyone would prescribe that medication.
Great App - poor response 1/5
I submitted a request and received no phone calls, despite an email indicated Dr called 3 times (no missed calls and verified correct number).
Called the next morning and received response along with Rx, but Dr spoke English as a second language and was difficult to understand. The Rx sent was for the most expensive medication with no generic alternative. Waited over an hour at the pharmacy as our request for a generic alternative resulted in another Rx for the same drug...not an alternative.
Call #4 and I'm still sitting here waiting, hoping, the next Rx that comes through is generic.
Praise God!!! 5/5
I woke up with a severe bladder infection and in so much pain. I didn't have time to get into an urgent care and my dr couldn't get me in soon enough, so I tried teledoc since it was with my insurance. For $5 I was able talk to a dr and get a prescription within 3 minutes!!! 3 minutes people!!! This is a miracle for those of us with severe bladder infections!!!! This is totally worth it! And a huge life saver.
Won't stay logged in😳 1/5
Even having remember me doesn't work.
Please fix it!!!
And why do I have to login every time you guys update the app too?? Thanks when it's fixed
By Lucas GamGam
I work a stressful full time job along with being a Mom to my 4 year old Grandson. I don't have a lot of free time or time for getting sick. Thank You Teladoc for the great, easy experience and helping me to feel much better.
By Florida Texas 2004
Great experience. Doctor's diagnosis was spot on accurate. Didn't have to leave the home and he called in medicine to pharmacist. Thank you for a great app!
Invaluable app!!! 5/5
I work long hours so getting to a Dr during their hours can be challenging. I would have to say this service has actually raised my quality of life by making help available for the minor discomforts that come up.
Great Service and Great App 5/5
Providing that your work and/or insurance company offers this service. Cuts out the needless doctors visit for when you already know what you have and what you need.
This is the 2nd time I have requested a visit, doctor was helpful, I requested a doctor's note for my son and was send a note with zero hours denoted for the excuse. In both cases, my son had a fever and was unable to go to school.
When I called the help desk tonight, I was disconnected after waiting more than 5 minutes in queue, the call obviously being answered and no agent on the other end, the call then mysteriously disconnected.
I called a second time, same thing ... after in queue for almost 10 minutes, call answered with no agent on the line. After a couple minutes of silence, I conferenced in another call to the help desk. After I joined the calls together, about a minute later the first call again mysteriously dropped.
I tried again a 4th time and still didn't get through. There is NO option on the app message a representative. And after first message request to the doctor, you can't make any more requests to the doc online. My ONLY option is to continue to call customer no service and wait endlessly in queue.
What a WASTE of my time! I could have made it up to urgent care, seen a doctor, and gotten a consultation and note in half the time.
Seriously needs to be overhauled and agents need to be monitored. Something is wrong in your center.
Long waits and too few physicians 1/5
I waited for 3 hours and finally had to call to cancel the scheduled call. It is literally faster to sit in an urgent care than to wait for Teledoc. Too bad this service is so terrible. Definitely deleting my info then deleting the app.
Advertised 10 minute average is BS 1/5
Their advertised 10 minute wait time is a bunch of BS. All three of our visits with them have had a 30+ wait time. This last one has been over 3 hours and I'm still waiting. So much for their 24/7 availability and 1-hour "guaranteed" response time like the site says.
If you need help just go to the doctor 2/5
Called for a renewal of an existing long term prescription. They couldn't help but I had to pay $40 anyway. Then I had to go to a real doctor.
Bad experience! 1/5
Unsure where this female "doc in a box" got her degree, but she was not convinced to treat a sinus infection after 3 days of feeling awful w/symptoms given. I am hesitant to use again based on my first experience. Next time I will know to exaggerate my illness because apparently being honest doesn't get you a Rx. My husband on the other hand had a great experience w/another doctor days earlier.
Highly recommended 5/5
Awesome app! Talked to a doctor within ten minutes. She was SUPER helpful and our appointment took less than five minutes. My prescriptions were sent in right away!!
Great app!!!! 5/5
Love this app!!! Makes it real easy for hay fever issues and small ailments as well.
Easy to use app and quick service 5/5
This was the best thing my employer could have offered its employees. I'm very grateful for not having to sit in an urgent care waiting room waiting to see a doctor for a prescription just for a UTI. It took all of 5 minutes to set up my account with my medical history, request a phone call and 10 minutes later, spoke with the doctor and she ordered my meds. Thank you, thank you, thank you!
Exemplary App 5/5
Intuitive, well deployed, and executed app. If your insurance allows the usage, it is worth the download.
Over the phone consulting 1/5
Not worth your co-pay
Was not able to add any of my dependents. Contacted them and was put on hold for over 13 mins. Then they could not talk to me because it was registered to my husband. Very aggravating.
Great Service! 5/5
I have not used the app before, but have used their service in the past for colds and minor things. Calls were always within five minutes and were always helpful. No need to go to the doctors office for a sinus infection or an ear infection.
Useless For a Follow-up 1/5
I recently hurt my ribs in a fall and went to Urgent Care. A week later, for a follow-up visit, they said to contact my Primary Care Physician (PCP). My PCP recently left his practice, so I tried out Teladoc. After a 30 minute wait, the doc came on and got my story. He said "What do you want ME to do? I can't do anything for you. I can't diagnose anything, can't prescribe anything." I told him Teladoc claims to do both diagnose and prescribe. He said yes, but not always, and told me to go see a doctor. Really? Really? That is your advice after I spent an hour signing up, 30 minutes filling out Teladoc paperwork, and 30 minutes by the phone?? What wss the point? We were supposed to have a video call and at least he could have seen the injuries. But nope, just a call to tell me the obvious. Thanks very much for literally nothing.
Love it 5/5
It's so convenient to talk to someone and not have to wait to be seen. I didn't have time to go searching for a dr and Teladoc heard my symptoms and gave me antibiotics for my infection and I was able to go about my day. Thank you!
Great first impression 5/5
If it's this easy and quick I will most definitely be using again!
Frustrating app 1/5
By Bojack ghostman
Avoid if you can
Great for what it is for 5/5
This is not for complicated diagnosis, drug seekers, etc. but if you need a doctor to consult on the weekend, this was great. The doctor spoke clearly (he was from the US, not a foreign call center) and listened acutely. My family doctor wasn't available and this was a convenient fill in when I needed a refill.
Waited almost an hour after my schedule appointment and no one called me. Tried calling the help center and was on hold for over 30 minutes until I gave up. They charged me $40 for nothing. Feels like a scam.
Still waiting... 1/5
I requested a visit through the app. It says my visit is pending.
Waited a week and never heard from anyone. Emailed them then called them. They said they would put me directly into the queue and I would hear back.
Didn't hear anything from them for 4 more days so I emailed them again, they responded that my request was escalated to their health services department and I would hear back shortly.
Two more days and I still haven't gotten a response from them. The app still says my visit is pending.
Complete waste of time. Don't bother.
Don't waste your time or money 1/5
Seriously, do not waste an ounce of your time or money! The HR department at my work raved about how great this is but it's a joke! I spent 40 dollars for a "doctor" and who sounded Indian to call me back and I could barely understand him. I told him I knew I had a UTI and had hopes I would be prescribed antibiotics. He told me I would have to go see a doctor in person. Waste of time and waste of money, don't even bother!!
Set up account on computer. Then downloaded user friendly app. Scheduled a call from doctor and paid. Doctor called, confirmed verifying information, called in meds, and offered additional healthtips. Saved time, money, and sick leave.
Teladoc saved my vacation! Doctor called me back at 10pm within 5 mins, answered all my questions , and prescription was at the pharmacy within 30 mins. Awesome!
Love teladoc. My grandfather was a family physician and I grew up calling him for prescriptions and medical advice. Teladoc has the same feel of being able to speak with a doctor whenever I need and quickly get a consultation or prescription. The app is easy to use and much appreciated. I do find it annoying that the app doesn't save my login information, when I'm sick and using the app and my eyes are watering, it's a pain trying to look up my login info and get it all typed in. I always select the 'remember my login' and it never does
Idea is good 2/5
How many husbands call the dr for themselves?? You should be able to designate another adult to call for you. Log in states it will use fingerprint but if you log out it doesn't remember anything in your phone.
By Sick CPA
Simply awesome. Wish real life doctor offices operated so quickly!
Waste of money and time 1/5
The doctor didn't listen to me at all. I told him my symptoms of a sinus infection the doctor didn't ask me any questions he automatically told me it was a cold and there was nothing he could do. I have had multiple sinus infections and sinus surgery because they have been so bad. I know when I have one and what they feel like. The doctor ignored what I was telling him and told me to take ibuprofen. I ended up having to go to the urgent care to get any relief and support. Do not use this service why tell someone your issues only to have them not listen and do nothing for you. Save your money.
Well I was lucky enough to have this service for free with my insurance. That being said I would not waste my time on this at all. Took 30 mins to get a response. Would not prescribe a simple z pak. Gave me advice that is common sense I.e drink fluids and get rest. If it cost me a penny it would have been to much. Save your time and money!
That was easy. 5/5
We live out on a ranch. 30 minute drive to the nearest medical facility...and I've got the flu-crud. Phone call back in about 15 minutes. RX for Tamiflu called into the pharmacy just 8 miles away. This was a Godsend.
On vacation in CA and have a wicked sinus infection. Doctor called me within minutes and quickly sent in a prescription to the pharmacy for a Z-Pak. Call was only $8 with my insurance and saved me a trip to urgent care which would have cost me significantly more and taken much longer. Highly recommended!
Good idea in theory but horrible service and not worth it 1/5
By Mister Wack
Took an hour to get a call even though they made it seem like it would be much shorter. Doc looked like she just woke up and seemed quite bothered to even be taking my call
Don't waste your time 1/5
Don't waste your time waiting on them just go to urgent care. The "doctor" I spoke with didn't actually do anything to help or even really listen to my problem. I paid for the service that would have been better spend somewhere that actually helps your problems.
Waste of money do bother! 1/5
Call the teledoc Doctor told her my son had ear ache she didn't prescribed nothing said it was common cold. The doc looked like she just woke up from bed. Waste of money. Not recommended to use. Took my son in for office visit turns out he had an ear infection got him some antibiotics. PROBLEM SOLVED.
Said they'd sent the prescription. Showed up on the app. Was never available at the pharmacy. Run from this.
Family Friendly? 3/5
The app is a little complicated for setting up family members, especially older children. It would be much simpler for all to have the app connect to the medical history on my insurance account (BC/BS). This was purchased through that insurer so they should be more connected (with my permission of course).
Older children don't have a clue how to set up medical history. This is not realistic.
What happened??? 2/5
Usually I hear back within 10-15 minutes. It has been over an hour. The app says the doctor has begun my visit. Still waiting for him to call. My normal pediatrician didn't act concerned so I wanted a second opinion. So much for that...baby fell asleep and I am ready to go to sleep as well. Very disappointed.
Long Wait Time 1/5
I waited over an hour for a video conference. Since I fell and hurt my knee pretty bad I didn't think that doing an over the phone consultation was the best option. Now I think it would have been. I was told I would never have to wait longer than 15 minutes- that's a lie.
Awesome - Future is now 5/5
Great way for a quick check in With a Doc - perfect for travel!
Convenient access to Teladoc 5/5
I've used Teladoc multiple times for the 4 or 5 years. With little difficulty, I've been able to get advice and treatment for a variety of illnesses. From a temporary filling of an on going prescription to treatment for allergies and bronchitis. Now, I can use the app to request a consult and review my history. I like it.
Absolutely useless 1/5
The 'doctor' pointed me in the direction of some great websites that I already visited prior to the call. Afterward, she refused to prescribe me anything and said to grab over the counter items from the drugstore and call back if it doesn't go away in 5-10 days. Will delete the app shortly and look to get my money back for the phony consultation.
Wasting my time more than trying to see an actual doctor 1/5
By Ren Gundo
Scheduled an appointment, got on 5 minutes beforehand, doctor never showed. Waited 20 minutes+ on the video chat to no avail. Also, the app clearly can't handle that the doc never showed...it just says xxx will arrive at the scheduled time.
Now I'm waiting on their help line to sort out the fact that I already paid for a visit I didn't get. Wait for help is over 15 minutes already. This app is a mess...
Simple, convenient. 5/5
When you're not feeling well, this is beyond easy to navigate once you've set it up. You can call for most basic health needs - colds, ear infections, minor injuries. Doctors are fast and ask great questions. The staff is knowledgeable and helpful. Highly recommended over an urgent care facility.