Great Response Time 5/5
Doctors were very nice. Just wish the message center would allow you to respond to a message they send you.
Got nothing accomplished 1/5
He basically told me to go to a doctor. Waste of $40
By Tn Christian
Love this service it's great for working parents raising kids. For the usual routine sicknesses kids pass around every year you can use this instead of having to take off work/miss school and get an office appointment.
Hit and miss 3/5
By Daily Runs
Have scheduled and paid for the doctor to call me twice and had them not call back...I wish there was a way to review requests for a call to verify that they were seen. Worked once for my wife though and was very convenient.
Very Disappointed 1/5
I had several co-workers recommend the service so I thought that I would give it a try. I entered my details to schedule a visit at 9am. At 3pm I called Customer Service and finally at 3:20 they said they had arranged for a doctor to call me back immediately. It is 5:03 now and still no call.
I know it works for some judging by their review. But it was a dismal failure for me...
Worked great and love the service! 5/5
Worked great and love the service!
Bad service... 1/5
I called to request preventative traveler sickness medication because I was going out of the country (which I've done in the past). The "Dr" (who I could barely understand) said he couldn't prescribe three days of preventive treatments. He told me to call when I'm sick. I attempted to explain I would be in another country. He said it's a policy.
I ended up sick during my trip and had nothing to treat it. Instead I was sick on my trip and the plane ride home. Totally incompetent Dr...
Lesson learned, next time I'll lie like a drug addict, so I can get the necessary pills to treat travelers sickness lol.
Teledoc App is awful 1/5
Well, it might be nice, but I can't even get on, because the "reset password link" it emails you is the link to get the app. Install app, ask for link again takes you back to the install app link and then the app itself tells you "bad link, request again ". Piece of crap.
Fast and easy to use 5/5
Referred to this app from my health insurance (Prominence). Useful for allergies, cold/flu, and other problems.
I love it 5/5
By Ruby martino
Love love love. The response from the healthcare provider is amazing. They respond right away.
I use this maybe once or twice a year. I have allergies but it does develop into a sinus infection on the rare occasion. I called in the doctor wouldn't listen to what I have been doing the last two weeks and told me to use allergy medicine with a decongestant and add sudafed on top of that. Well if he had listened I can't take sudafed it raises my blood pressure. I work in the medical field so I know when I need to give in and go get medicine. So I wasted twenty dollars for him to tell me to do what I have been doing for two weeks which isn't working and to add something that will raise my blood pressure! Good work teledoc! When I called in to complain they said I could talk to another doctor but they would charge me another twenty! I just want a doctor that will listen to me that was all I wanted not one that would cut you off and tell you to try meds that I have been on for two weeks! Ugh never again will I waste my money!
Great service for fast prescription!! 5/5
Called the Teladoc and ask for my prescription and the sent them right over picks them up 15 minutes later. Super easy. Great service.
Will not complete 1/5
This app will not complete the final steps to sign you up, buggy really don't understand the problem.. Good luck
Waste of time and money 1/5
Save yourself some money and just go to quick care. That is where they will send you anyway after they take your money and tell you there is nothing they can do.
App is ok 2/5
The app itself could use a button during the video call to determine the wait time. I waited 50 minutes for a 2 min call. I was tempted several times to hang up.
If you're going to use this be prepared to wait without any way to reach out to the provider.
Great idea, but needs some work.
Waste of time 1/5
I've spent more than hour awaiting video communication to start and nothing has happened. Nobody has called. There were messages from time to time that different doctors looking at my data but nothing has happened. Total waste of time and money.
By Faux pas(ta)
We have teledoc access through my husband's employer and it had been such a blessing! So easy to use and speak with a doctor!
So fast, easy, helped me when I couldn't get in to my dr and would've had to go to the ER or Urgent Care. Low cost, FAST service. Had meds w/in an hour. 👏🏻😁👍🏻💕
Money saver 5/5
We unfortunately have a high deductible of $600 per person in our family. It use to only apply to specialist doctors and hospitals or procedures. This year the insurance company dictates that the deductible applies to primary care doctors for basic visits such as flu or strep, whatever minor thing the case may be. If I need a refill on my Prilosec or have a cold, then it would cost me $200 just to see the doctor not including my prescription. So I am so thankful for this service. It cost me less than $5.00 to talk to a doctor and get the medication I needed. They sent it right in to the pharmacy I go to. This is truly a blessing.
Lifesaver while on a trip to California 5/5
Teledoc saved me a trip to the ER or an Urgent care facility along with a ton of money. When one antibiotic did not work to treat what was more than a UTI, a second doctor prescribed something stronger for the problem that the second doctor thought might have developed into a kidney infection. I felt relief in a matter of hours and was able to come out of the hotel room to enjoy time with the family driving through the beautiful wine country, not to mention a more comfortable 3-hr plane ride back to Texas. Thanks so much for this most helpful service!
First time all went well-will recommend 5/5
I registered online because I could not figure how to do it on the app. I received my appointment within 30 minutes.
The provider was friendly, fast and trusted my assessment of my condition.
I used the app to view my prescription progress and notes.
I will recommend this to my coworkers and staff. Thanks for the convince.
Waste of money 1/5
I've used the service 3 times now and only once did I get useful service.
In my case I paid $40 each time, which is a tremendous gamble, to maybe get the help you need.
The first time I used it, it was great but it was probably because my wife got sick and saw a Dr. So when I caught what she had, it was already diagnosed.
The second time I paid $40 to be told to go see a Dr. and that was all they did.
The last time I used the service for a sinus infection, I knew what was wrong because I had the issue before. The doc said he was writing a prescription to "knock it out" but when I get the prescription it was for allergy medicine. I tried to get the situation clarified and fixed but you don't get to talk to the doctor again. I got a message that he decided it was a cold, despite not having symptoms of a cold, and decided to treat a cold instead of the infection. Not sure how allergy medicine fixes a cold either...
You are better off going to urgent care. You may pay more but at least you won't have to pay $40 and have to go to urgent care anyway.
Absolutely useless app 1/5
It kept crashing and crashing when answering questions for the purpose of consult. What a waste of time.
I give up. 1/5
My husband's employer offered Teladoc through their insurance. So I decided to save a trip to the urgent care and use it. Registered him first, saw as an adult I need my own registration. Followed the same steps to register myself and scheduled an appointment on my PC. Appointment time came and went so I clicked on the messages tab. I was prompted to login. Now when I registered I had my PC save the login my information, so I was confused when it said the info was wrong. Fine, maybe a glitch when I had it saved? Entered it manually as I had set it up an hour ago. Invalid. Okay, so, I go to forgot password it says no record for username and email combo. Now I know the user name was right as I double checked it while still logged in and I have had the same email for 15 years. Also if I try to register again, I am told I already have an account....but apparently can't access it. As for calling the number? I currently have an extremely sore throat and I hurts to talk, so no thank you. Since I never did receive a call for my appointment, off to the urgent care I guess.
Abysmal signup process discouraged user 1/5
I give up. Offered this through my employer benefits and Premera but every combination I've tried doesn't work
Then I called to see what's up and their support staff is clueless about the app sign up process etc
All the developers on this should be fired
Teladoc was a letdown 3/5
The app itself was easy to use. The doctor who answered seemed to be consulting from her kitchen at home. I could hear Kids screaming in the background. That made me uncomfortable since I didn't know who was listening. Also, she seemed annoyed to have to take my call to begin with.
Teladoc is a life saver! 5/5
The teledoc service is so convenient and the app makes it even simpler. So quick and easy to navigate. Doctor called 5 min later.
Can't register! 1/5
The next button is disabled when I try to configure a password, security question and answer. I've validated that everything was entered correctly and there are no blank fields... but I'm stuck.
Looks like I'm taking my baby to urgent care instead. This is really disappointing.
Amazingly fast and friendly 5/5
By Mikey Romano
When I went on vacation and decided to go in the ocean I became sick with a sinus infection. I did some research and it turns out the beach was closed and then reopened just two days prior to me swimming there for enterococcus (bacteria). I'm not one to take antibiotics but I toughed it out for 3 days before deciding I needed to see a DR. My schedule coming back from FL did not allow me to see an urgent care in time before they closed and then I remembered teladoc. I downloaded the app and when I entered in my Aetna Id number it even had my info prefilled. Picked out my preference pharmacy (24 hour CVS) and then on to the visit. I had Dr. M. Patel from NJ and he was very friendly! The whole app layout was fast and slick. I definitely had a better experience than urgent care with the same result. I am absolutely using this app again!
Not good 1/5
Teladoc is covered by my insurance so I want to use it but I cannot even get my medication refilled. It's not even a controlled substance. It's a type of antidepressant. I can get it prescribed and refilled on other other similar doctor/health services like HealthTap and Doctor on Demand. Why did my insurance choose to partner with teladoc.. dissatisfied customer.
Love it! 5/5
Great functionality, and it comes through for my family when we need it most:)
Overall Unhappy experience 1/5
By Morse Parents
I had a good experience on the phone registering for this program. The young man helping me was very helpful and patient. We scheduled my appointment with a doctor to be as soon as possible, so I stayed by the phone the remainder of the day, waiting. Never, not once did a doctor call me back. I am very disappointed.
Absolutely recommend!! Long but the read 5/5
By Flutter by fairy
Have used this service, but not thru the app yet. The response time was excellent. The doctor was super friendly, even with me questioning a diagnosis of upper respiratory infection caused by allergies in December. He took the time to explain how he knew it was allergies, based off the lack of a temperatures low enough to kill some pollen producers, in my area. How cool is it, that they are that thorough? The fact that i had only woke up that morning feeling like absolute crud didn't cause any hesitation, to get me on the road to feeling better. My prescriptions were called in and i was picking them up, in less than 45 minutes of initiating the consult! This would have been a 4-6 hour wait at an er, which usually ends with a 'go buy some cold medicine'. Instead, i was already feeling better, due to quick and proper diagnosis!!
I am so thankful that my employer pays for this service for us. As a result of its use, reducing the number of doctor/er/urgent care visits, our insurance premiums did NOT go up this year. Double win!!!
Horrible Rude Doctors 1/5
I used the app today and got a notification that Dr. Demenko would be calling. After speaking with him and telling him my issue he hung up! Then I got an email that the doctor couldn't get ahold of me and they wouldn't charge my card.
TelaDoc stinks 1/5
This application will not allow me to schedule an appointment. It always provides an error. Tele dock has promised to research this for me but it has been over two months. This is unacceptable. I'm unable to service that I have paid for.
Good experience first time. 3/5
Used the app from phone while away from home, in the early evening. The process was simple, a few clicks and the request was sent. Doc called in less than 10 minutes and 5-7 minutes of QA, prescribed med that went to my pharmacy choice and the diagnose is shared with PCP on record.
Mesa Grande Community Hall Gate Code: 3284
Prescription was ready and in an hour. The prescription info is available in the app.
One of the improvement I will suggest is to make doctors note available to view.
Will provide more feedback once the visit is complete.
Touch ID is fixed!! 4/5
Thanks!!! For fixing the app and remembering me on login😉
Will be 5 ⭐️'s if it stays this way, thanks again
A step in the right direction 3/5
Basic app is good, can't cancel an appt, or upload photos once an appt has been made.
Don't upgrade will stop working 1/5
This app was perfect until we updated today.
First Time User 5/5
This took less time than driving to the doctors office -waiting to be seen and then waiting for a prescription to be ready. Less than 30 minutes to for a call, diagnosis, and medication to be filled!!
Crashes every time 2/5
I have not been able to use it since it is constantly crashing.
Big time life saver! 5/5
Used them twice in the past four days. The first time was for myself. Started coming down with strep throat which I caught from my son. It was on a Saturday and my regular doctor was closed. Told them I had a fever of 102 and couldnt swallow. Called in my script right away. And now my three year old has it. Sent pics and told her what's been going through the house and again wrote a script for him. For something simple, when you know for sure what the issue is this is perfect. And if you can take pics ahead of time it's even better. Will def use telodoc again.
Video requires update. No update available 1/5
I've heard word that this has been corrected as of 5/13. Good app, responsive doctors.
Rip off 1/5
Biggest rip off I've seen in quite a while. Charged me $40 for a 2 minute call to tell me I need to see a doctor. I thought that's what I was paying for?
Save your money 1/5
Just wasted my $20 co pay to be told to the CVS clinic.
Got a Indian doctor with Avery thick accent that I could barely understand. She told me: 1) there is nothing she can do or prescribe 2) to go to a regular doctor 3) then she hung up on me. I want my money back.
So convenient!! 5/5
As s new mom I'm Constantly riddled with questions about my son. "Is this normal?, should I be worried?" With this app I'm free to ask these questions and get quick responses rather than driving to the emergency room every time my child sneezes.
No help! 1/5
I just used the service and the doctor called me and literally I told her my son has a sinus infection I know after 9 years...she said it's prob just a head cold call back if he isn't better in 10 days and give him OTC triaminic. So she will
Get paid by my insurance for a consult to tell me that? Now I have to take off work to go to the pediatrician anyway and I thought that was the point of this service. My pediatrician will
See him and call in a Z-PAC and he will be better in a day. I'm not happy with my first experience.
Loved it! 5/5
Before i cld even finish my initial call i got a call from a doctor and my prescription was waiting for me!!! Love the app easy to use.
Awesome service 5/5
By Everyone is a critic2
Love this service. Submitted my issue via the app, Dr called quickly, discussed my condition, prescribed medicine. Fast and easy! No time off from work to wait in line at doctors office.