By Faux pas(ta)
We have teledoc access through my husband's employer and it had been such a blessing! So easy to use and speak with a doctor!
So fast, easy, helped me when I couldn't get in to my dr and would've had to go to the ER or Urgent Care. Low cost, FAST service. Had meds w/in an hour. 👏🏻😁👍🏻💕
Money saver 5/5
We unfortunately have a high deductible of $600 per person in our family. It use to only apply to specialist doctors and hospitals or procedures. This year the insurance company dictates that the deductible applies to primary care doctors for basic visits such as flu or strep, whatever minor thing the case may be. If I need a refill on my Prilosec or have a cold, then it would cost me $200 just to see the doctor not including my prescription. So I am so thankful for this service. It cost me less than $5.00 to talk to a doctor and get the medication I needed. They sent it right in to the pharmacy I go to. This is truly a blessing.
Lifesaver while on a trip to California 5/5
Teledoc saved me a trip to the ER or an Urgent care facility along with a ton of money. When one antibiotic did not work to treat what was more than a UTI, a second doctor prescribed something stronger for the problem that the second doctor thought might have developed into a kidney infection. I felt relief in a matter of hours and was able to come out of the hotel room to enjoy time with the family driving through the beautiful wine country, not to mention a more comfortable 3-hr plane ride back to Texas. Thanks so much for this most helpful service!
Holiday and primary out of office. 5/5
Fast, simple process, Doctor was great calling as scheduled; took all of 5 mins picking up script within 2 hours of phone consult. Would highly recommend. Will definitely use service again!
First time all went well-will recommend 5/5
I registered online because I could not figure how to do it on the app. I received my appointment within 30 minutes.
The provider was friendly, fast and trusted my assessment of my condition.
I used the app to view my prescription progress and notes.
I will recommend this to my coworkers and staff. Thanks for the convince.
Waste of money 1/5
I've used the service 3 times now and only once did I get useful service.
In my case I paid $40 each time, which is a tremendous gamble, to maybe get the help you need.
The first time I used it, it was great but it was probably because my wife got sick and saw a Dr. So when I caught what she had, it was already diagnosed.
The second time I paid $40 to be told to go see a Dr. and that was all they did.
The last time I used the service for a sinus infection, I knew what was wrong because I had the issue before. The doc said he was writing a prescription to "knock it out" but when I get the prescription it was for allergy medicine. I tried to get the situation clarified and fixed but you don't get to talk to the doctor again. I got a message that he decided it was a cold, despite not having symptoms of a cold, and decided to treat a cold instead of the infection. Not sure how allergy medicine fixes a cold either...
You are better off going to urgent care. You may pay more but at least you won't have to pay $40 and have to go to urgent care anyway.
Absolutely useless app 1/5
It kept crashing and crashing when answering questions for the purpose of consult. What a waste of time.
I give up. 1/5
My husband's employer offered Teladoc through their insurance. So I decided to save a trip to the urgent care and use it. Registered him first, saw as an adult I need my own registration. Followed the same steps to register myself and scheduled an appointment on my PC. Appointment time came and went so I clicked on the messages tab. I was prompted to login. Now when I registered I had my PC save the login my information, so I was confused when it said the info was wrong. Fine, maybe a glitch when I had it saved? Entered it manually as I had set it up an hour ago. Invalid. Okay, so, I go to forgot password it says no record for username and email combo. Now I know the user name was right as I double checked it while still logged in and I have had the same email for 15 years. Also if I try to register again, I am told I already have an account....but apparently can't access it. As for calling the number? I currently have an extremely sore throat and I hurts to talk, so no thank you. Since I never did receive a call for my appointment, off to the urgent care I guess.
Abysmal signup process discouraged user 1/5
I give up. Offered this through my employer benefits and Premera but every combination I've tried doesn't work
Then I called to see what's up and their support staff is clueless about the app sign up process etc
All the developers on this should be fired
Teladoc was a letdown 3/5
The app itself was easy to use. The doctor who answered seemed to be consulting from her kitchen at home. I could hear Kids screaming in the background. That made me uncomfortable since I didn't know who was listening. Also, she seemed annoyed to have to take my call to begin with.
Teladoc is a life saver! 5/5
The teledoc service is so convenient and the app makes it even simpler. So quick and easy to navigate. Doctor called 5 min later.
Can't register! 1/5
The next button is disabled when I try to configure a password, security question and answer. I've validated that everything was entered correctly and there are no blank fields... but I'm stuck.
Looks like I'm taking my baby to urgent care instead. This is really disappointing.
Amazingly fast and friendly 5/5
By Mikey Romano
When I went on vacation and decided to go in the ocean I became sick with a sinus infection. I did some research and it turns out the beach was closed and then reopened just two days prior to me swimming there for enterococcus (bacteria). I'm not one to take antibiotics but I toughed it out for 3 days before deciding I needed to see a DR. My schedule coming back from FL did not allow me to see an urgent care in time before they closed and then I remembered teladoc. I downloaded the app and when I entered in my Aetna Id number it even had my info prefilled. Picked out my preference pharmacy (24 hour CVS) and then on to the visit. I had Dr. M. Patel from NJ and he was very friendly! The whole app layout was fast and slick. I definitely had a better experience than urgent care with the same result. I am absolutely using this app again!
Not good 1/5
Teladoc is covered by my insurance so I want to use it but I cannot even get my medication refilled. It's not even a controlled substance. It's a type of antidepressant. I can get it prescribed and refilled on other other similar doctor/health services like HealthTap and Doctor on Demand. Why did my insurance choose to partner with teladoc.. dissatisfied customer.
Love it! 5/5
Great functionality, and it comes through for my family when we need it most:)
Overall Unhappy experience 1/5
By Morse Parents
I had a good experience on the phone registering for this program. The young man helping me was very helpful and patient. We scheduled my appointment with a doctor to be as soon as possible, so I stayed by the phone the remainder of the day, waiting. Never, not once did a doctor call me back. I am very disappointed.
Absolutely recommend!! Long but the read 5/5
By Flutter by fairy
Have used this service, but not thru the app yet. The response time was excellent. The doctor was super friendly, even with me questioning a diagnosis of upper respiratory infection caused by allergies in December. He took the time to explain how he knew it was allergies, based off the lack of a temperatures low enough to kill some pollen producers, in my area. How cool is it, that they are that thorough? The fact that i had only woke up that morning feeling like absolute crud didn't cause any hesitation, to get me on the road to feeling better. My prescriptions were called in and i was picking them up, in less than 45 minutes of initiating the consult! This would have been a 4-6 hour wait at an er, which usually ends with a 'go buy some cold medicine'. Instead, i was already feeling better, due to quick and proper diagnosis!!
I am so thankful that my employer pays for this service for us. As a result of its use, reducing the number of doctor/er/urgent care visits, our insurance premiums did NOT go up this year. Double win!!!
Horrible Rude Doctors 1/5
I used the app today and got a notification that Dr. Demenko would be calling. After speaking with him and telling him my issue he hung up! Then I got an email that the doctor couldn't get ahold of me and they wouldn't charge my card.
TelaDoc stinks 1/5
This application will not allow me to schedule an appointment. It always provides an error. Tele dock has promised to research this for me but it has been over two months. This is unacceptable. I'm unable to service that I have paid for.
Good experience first time. 3/5
Used the app from phone while away from home, in the early evening. The process was simple, a few clicks and the request was sent. Doc called in less than 10 minutes and 5-7 minutes of QA, prescribed med that went to my pharmacy choice and the diagnose is shared with PCP on record.
Mesa Grande Community Hall Gate Code: 3284
Prescription was ready and in an hour. The prescription info is available in the app.
One of the improvement I will suggest is to make doctors note available to view.
Will provide more feedback once the visit is complete.
Touch ID is fixed!! 4/5
Thanks!!! For fixing the app and remembering me on login😉
Will be 5 ⭐️'s if it stays this way, thanks again
A step in the right direction 3/5
Basic app is good, can't cancel an appt, or upload photos once an appt has been made.
Don't upgrade will stop working 1/5
This app was perfect until we updated today.
First Time User 5/5
This took less time than driving to the doctors office -waiting to be seen and then waiting for a prescription to be ready. Less than 30 minutes to for a call, diagnosis, and medication to be filled!!
Crashes every time 2/5
I have not been able to use it since it is constantly crashing.
Big time life saver! 5/5
Used them twice in the past four days. The first time was for myself. Started coming down with strep throat which I caught from my son. It was on a Saturday and my regular doctor was closed. Told them I had a fever of 102 and couldnt swallow. Called in my script right away. And now my three year old has it. Sent pics and told her what's been going through the house and again wrote a script for him. For something simple, when you know for sure what the issue is this is perfect. And if you can take pics ahead of time it's even better. Will def use telodoc again.
Video requires update. No update available 1/5
I've heard word that this has been corrected as of 5/13. Good app, responsive doctors.
Rip off 1/5
Biggest rip off I've seen in quite a while. Charged me $40 for a 2 minute call to tell me I need to see a doctor. I thought that's what I was paying for?
Save your money 1/5
Just wasted my $20 co pay to be told to the CVS clinic.
Got a Indian doctor with Avery thick accent that I could barely understand. She told me: 1) there is nothing she can do or prescribe 2) to go to a regular doctor 3) then she hung up on me. I want my money back.
So convenient!! 5/5
As s new mom I'm Constantly riddled with questions about my son. "Is this normal?, should I be worried?" With this app I'm free to ask these questions and get quick responses rather than driving to the emergency room every time my child sneezes.
No help! 1/5
I just used the service and the doctor called me and literally I told her my son has a sinus infection I know after 9 years...she said it's prob just a head cold call back if he isn't better in 10 days and give him OTC triaminic. So she will
Get paid by my insurance for a consult to tell me that? Now I have to take off work to go to the pediatrician anyway and I thought that was the point of this service. My pediatrician will
See him and call in a Z-PAC and he will be better in a day. I'm not happy with my first experience.
Loved it! 5/5
Before i cld even finish my initial call i got a call from a doctor and my prescription was waiting for me!!! Love the app easy to use.
Awesome service 5/5
By Everyone is a critic2
Love this service. Submitted my issue via the app, Dr called quickly, discussed my condition, prescribed medicine. Fast and easy! No time off from work to wait in line at doctors office.
Horrible and charged for service I didn't receive 1/5
If I could give this 0 stars, I would. Scheduled a call for my daughter and due to high call volume received a call asking me reschedule or cancel. I chose to cancel and thenaldy I spoke with said she would cancel so that I did not receive a charge for the service. I received a charge anyway. Currently on hold and keep getting pushed back in line.
Used once do far 5/5
Extremely pleased with this great alternative.
By Face to Face from now on
My company launched a promotion behind Teledoc now being available through our insurance and how much money it saves.....
It saved money probably because you never get service. I received a call asking if I would like to do a phone consult rather than video because phone would be faster. I said ok and was told I would receive a call.
Thirty minutes later, the app no longer showed I was in the queue so I called. Another 20 minutes later, finding out the video chat had been canceled but no one updated it to change to phone consultation, and being asked questions without the customer service rep taking a breath from their script, I said forget it. I have a walk-in clinic less than 5 minutes away.
I could have been in and out already in the hour I just wasted.
I posted a review about how great this app was a couple of days ago. Now I'm going to recant, because I found out my antibiotic was only a 5 day regimen. Had to call back and spend another $20 for more antibiotics. Suckered in.
Nice app, not good docs 2/5
I was prescribed a very strong antibiotic that has serious side affects that I didn't know about until after visiting a real doc (who also works for Teledoc ironically). This antibiotic didn't cure my bacteria infection and the real doc was perplexed as to why anyone would prescribe that medication.
Great App - poor response 1/5
I submitted a request and received no phone calls, despite an email indicated Dr called 3 times (no missed calls and verified correct number).
Called the next morning and received response along with Rx, but Dr spoke English as a second language and was difficult to understand. The Rx sent was for the most expensive medication with no generic alternative. Waited over an hour at the pharmacy as our request for a generic alternative resulted in another Rx for the same drug...not an alternative.
Call #4 and I'm still sitting here waiting, hoping, the next Rx that comes through is generic.
Praise God!!! 5/5
I woke up with a severe bladder infection and in so much pain. I didn't have time to get into an urgent care and my dr couldn't get me in soon enough, so I tried teledoc since it was with my insurance. For $5 I was able talk to a dr and get a prescription within 3 minutes!!! 3 minutes people!!! This is a miracle for those of us with severe bladder infections!!!! This is totally worth it! And a huge life saver.
By Lucas GamGam
I work a stressful full time job along with being a Mom to my 4 year old Grandson. I don't have a lot of free time or time for getting sick. Thank You Teladoc for the great, easy experience and helping me to feel much better.
By Florida Texas 2004
Great experience. Doctor's diagnosis was spot on accurate. Didn't have to leave the home and he called in medicine to pharmacist. Thank you for a great app!
Invaluable app!!! 5/5
I work long hours so getting to a Dr during their hours can be challenging. I would have to say this service has actually raised my quality of life by making help available for the minor discomforts that come up.
Great Service and Great App 5/5
Providing that your work and/or insurance company offers this service. Cuts out the needless doctors visit for when you already know what you have and what you need.
This is the 2nd time I have requested a visit, doctor was helpful, I requested a doctor's note for my son and was send a note with zero hours denoted for the excuse. In both cases, my son had a fever and was unable to go to school.
When I called the help desk tonight, I was disconnected after waiting more than 5 minutes in queue, the call obviously being answered and no agent on the other end, the call then mysteriously disconnected.
I called a second time, same thing ... after in queue for almost 10 minutes, call answered with no agent on the line. After a couple minutes of silence, I conferenced in another call to the help desk. After I joined the calls together, about a minute later the first call again mysteriously dropped.
I tried again a 4th time and still didn't get through. There is NO option on the app message a representative. And after first message request to the doctor, you can't make any more requests to the doc online. My ONLY option is to continue to call customer no service and wait endlessly in queue.
What a WASTE of my time! I could have made it up to urgent care, seen a doctor, and gotten a consultation and note in half the time.
Seriously needs to be overhauled and agents need to be monitored. Something is wrong in your center.
Long waits and too few physicians 1/5
I waited for 3 hours and finally had to call to cancel the scheduled call. It is literally faster to sit in an urgent care than to wait for Teledoc. Too bad this service is so terrible. Definitely deleting my info then deleting the app.
Advertised 10 minute average is BS 1/5
Their advertised 10 minute wait time is a bunch of BS. All three of our visits with them have had a 30+ wait time. This last one has been over 3 hours and I'm still waiting. So much for their 24/7 availability and 1-hour "guaranteed" response time like the site says.