TelaDoc stinks 1/5
This application will not allow me to schedule an appointment. It always provides an error. Tele dock has promised to research this for me but it has been over two months. This is unacceptable. I'm unable to service that I have paid for.
Good experience first time. 3/5
Used the app from phone while away from home, in the early evening. The process was simple, a few clicks and the request was sent. Doc called in less than 10 minutes and 5-7 minutes of QA, prescribed med that went to my pharmacy choice and the diagnose is shared with PCP on record.
Mesa Grande Community Hall Gate Code: 3284
Prescription was ready and in an hour. The prescription info is available in the app.
One of the improvement I will suggest is to make doctors note available to view.
Will provide more feedback once the visit is complete.
Touch ID is fixed!! 4/5
Thanks!!! For fixing the app and remembering me on login😉
Will be 5 ⭐️'s if it stays this way, thanks again
A step in the right direction 3/5
Basic app is good, can't cancel an appt, or upload photos once an appt has been made.
Don't upgrade will stop working 1/5
This app was perfect until we updated today.
First Time User 5/5
This took less time than driving to the doctors office -waiting to be seen and then waiting for a prescription to be ready. Less than 30 minutes to for a call, diagnosis, and medication to be filled!!
Crashes every time 2/5
I have not been able to use it since it is constantly crashing.
Big time life saver! 5/5
Used them twice in the past four days. The first time was for myself. Started coming down with strep throat which I caught from my son. It was on a Saturday and my regular doctor was closed. Told them I had a fever of 102 and couldnt swallow. Called in my script right away. And now my three year old has it. Sent pics and told her what's been going through the house and again wrote a script for him. For something simple, when you know for sure what the issue is this is perfect. And if you can take pics ahead of time it's even better. Will def use telodoc again.
Video requires update. No update available 1/5
I've heard word that this has been corrected as of 5/13. Good app, responsive doctors.
Rip off 1/5
Biggest rip off I've seen in quite a while. Charged me $40 for a 2 minute call to tell me I need to see a doctor. I thought that's what I was paying for?
Save your money 1/5
Just wasted my $20 co pay to be told to the CVS clinic.
Got a Indian doctor with Avery thick accent that I could barely understand. She told me: 1) there is nothing she can do or prescribe 2) to go to a regular doctor 3) then she hung up on me. I want my money back.
So convenient!! 5/5
As s new mom I'm Constantly riddled with questions about my son. "Is this normal?, should I be worried?" With this app I'm free to ask these questions and get quick responses rather than driving to the emergency room every time my child sneezes.
No help! 1/5
I just used the service and the doctor called me and literally I told her my son has a sinus infection I know after 9 years...she said it's prob just a head cold call back if he isn't better in 10 days and give him OTC triaminic. So she will
Get paid by my insurance for a consult to tell me that? Now I have to take off work to go to the pediatrician anyway and I thought that was the point of this service. My pediatrician will
See him and call in a Z-PAC and he will be better in a day. I'm not happy with my first experience.
Loved it! 5/5
Before i cld even finish my initial call i got a call from a doctor and my prescription was waiting for me!!! Love the app easy to use.
Awesome service 5/5
By Everyone is a critic2
Love this service. Submitted my issue via the app, Dr called quickly, discussed my condition, prescribed medicine. Fast and easy! No time off from work to wait in line at doctors office.
Horrible and charged for service I didn't receive 1/5
If I could give this 0 stars, I would. Scheduled a call for my daughter and due to high call volume received a call asking me reschedule or cancel. I chose to cancel and thenaldy I spoke with said she would cancel so that I did not receive a charge for the service. I received a charge anyway. Currently on hold and keep getting pushed back in line.
Used once do far 5/5
Extremely pleased with this great alternative.
By Face to Face from now on
My company launched a promotion behind Teledoc now being available through our insurance and how much money it saves.....
It saved money probably because you never get service. I received a call asking if I would like to do a phone consult rather than video because phone would be faster. I said ok and was told I would receive a call.
Thirty minutes later, the app no longer showed I was in the queue so I called. Another 20 minutes later, finding out the video chat had been canceled but no one updated it to change to phone consultation, and being asked questions without the customer service rep taking a breath from their script, I said forget it. I have a walk-in clinic less than 5 minutes away.
I could have been in and out already in the hour I just wasted.
I posted a review about how great this app was a couple of days ago. Now I'm going to recant, because I found out my antibiotic was only a 5 day regimen. Had to call back and spend another $20 for more antibiotics. Suckered in.
Nice app, not good docs 2/5
I was prescribed a very strong antibiotic that has serious side affects that I didn't know about until after visiting a real doc (who also works for Teledoc ironically). This antibiotic didn't cure my bacteria infection and the real doc was perplexed as to why anyone would prescribe that medication.
Great App - poor response 1/5
I submitted a request and received no phone calls, despite an email indicated Dr called 3 times (no missed calls and verified correct number).
Called the next morning and received response along with Rx, but Dr spoke English as a second language and was difficult to understand. The Rx sent was for the most expensive medication with no generic alternative. Waited over an hour at the pharmacy as our request for a generic alternative resulted in another Rx for the same drug...not an alternative.
Call #4 and I'm still sitting here waiting, hoping, the next Rx that comes through is generic.
Praise God!!! 5/5
I woke up with a severe bladder infection and in so much pain. I didn't have time to get into an urgent care and my dr couldn't get me in soon enough, so I tried teledoc since it was with my insurance. For $5 I was able talk to a dr and get a prescription within 3 minutes!!! 3 minutes people!!! This is a miracle for those of us with severe bladder infections!!!! This is totally worth it! And a huge life saver.
By Lucas GamGam
I work a stressful full time job along with being a Mom to my 4 year old Grandson. I don't have a lot of free time or time for getting sick. Thank You Teladoc for the great, easy experience and helping me to feel much better.
By Florida Texas 2004
Great experience. Doctor's diagnosis was spot on accurate. Didn't have to leave the home and he called in medicine to pharmacist. Thank you for a great app!
Invaluable app!!! 5/5
I work long hours so getting to a Dr during their hours can be challenging. I would have to say this service has actually raised my quality of life by making help available for the minor discomforts that come up.
Great Service and Great App 5/5
Providing that your work and/or insurance company offers this service. Cuts out the needless doctors visit for when you already know what you have and what you need.
This is the 2nd time I have requested a visit, doctor was helpful, I requested a doctor's note for my son and was send a note with zero hours denoted for the excuse. In both cases, my son had a fever and was unable to go to school.
When I called the help desk tonight, I was disconnected after waiting more than 5 minutes in queue, the call obviously being answered and no agent on the other end, the call then mysteriously disconnected.
I called a second time, same thing ... after in queue for almost 10 minutes, call answered with no agent on the line. After a couple minutes of silence, I conferenced in another call to the help desk. After I joined the calls together, about a minute later the first call again mysteriously dropped.
I tried again a 4th time and still didn't get through. There is NO option on the app message a representative. And after first message request to the doctor, you can't make any more requests to the doc online. My ONLY option is to continue to call customer no service and wait endlessly in queue.
What a WASTE of my time! I could have made it up to urgent care, seen a doctor, and gotten a consultation and note in half the time.
Seriously needs to be overhauled and agents need to be monitored. Something is wrong in your center.
Long waits and too few physicians 1/5
I waited for 3 hours and finally had to call to cancel the scheduled call. It is literally faster to sit in an urgent care than to wait for Teledoc. Too bad this service is so terrible. Definitely deleting my info then deleting the app.
Advertised 10 minute average is BS 1/5
Their advertised 10 minute wait time is a bunch of BS. All three of our visits with them have had a 30+ wait time. This last one has been over 3 hours and I'm still waiting. So much for their 24/7 availability and 1-hour "guaranteed" response time like the site says.
If you need help just go to the doctor 2/5
Called for a renewal of an existing long term prescription. They couldn't help but I had to pay $40 anyway. Then I had to go to a real doctor.
Bad experience! 1/5
Unsure where this female "doc in a box" got her degree, but she was not convinced to treat a sinus infection after 3 days of feeling awful w/symptoms given. I am hesitant to use again based on my first experience. Next time I will know to exaggerate my illness because apparently being honest doesn't get you a Rx. My husband on the other hand had a great experience w/another doctor days earlier.
Highly recommended 5/5
Awesome app! Talked to a doctor within ten minutes. She was SUPER helpful and our appointment took less than five minutes. My prescriptions were sent in right away!!
Great app!!!! 5/5
Love this app!!! Makes it real easy for hay fever issues and small ailments as well.
Easy to use app and quick service 5/5
This was the best thing my employer could have offered its employees. I'm very grateful for not having to sit in an urgent care waiting room waiting to see a doctor for a prescription just for a UTI. It took all of 5 minutes to set up my account with my medical history, request a phone call and 10 minutes later, spoke with the doctor and she ordered my meds. Thank you, thank you, thank you!
Exemplary App 5/5
Intuitive, well deployed, and executed app. If your insurance allows the usage, it is worth the download.
Over the phone consulting 1/5
Not worth your co-pay
Was not able to add any of my dependents. Contacted them and was put on hold for over 13 mins. Then they could not talk to me because it was registered to my husband. Very aggravating.
Great Service! 5/5
I have not used the app before, but have used their service in the past for colds and minor things. Calls were always within five minutes and were always helpful. No need to go to the doctors office for a sinus infection or an ear infection.
Useless For a Follow-up 1/5
I recently hurt my ribs in a fall and went to Urgent Care. A week later, for a follow-up visit, they said to contact my Primary Care Physician (PCP). My PCP recently left his practice, so I tried out Teladoc. After a 30 minute wait, the doc came on and got my story. He said "What do you want ME to do? I can't do anything for you. I can't diagnose anything, can't prescribe anything." I told him Teladoc claims to do both diagnose and prescribe. He said yes, but not always, and told me to go see a doctor. Really? Really? That is your advice after I spent an hour signing up, 30 minutes filling out Teladoc paperwork, and 30 minutes by the phone?? What wss the point? We were supposed to have a video call and at least he could have seen the injuries. But nope, just a call to tell me the obvious. Thanks very much for literally nothing.
Love it 5/5
It's so convenient to talk to someone and not have to wait to be seen. I didn't have time to go searching for a dr and Teladoc heard my symptoms and gave me antibiotics for my infection and I was able to go about my day. Thank you!
Great first impression 5/5
If it's this easy and quick I will most definitely be using again!
Frustrating app 1/5
By Bojack ghostman
Avoid if you can
Great for what it is for 5/5
This is not for complicated diagnosis, drug seekers, etc. but if you need a doctor to consult on the weekend, this was great. The doctor spoke clearly (he was from the US, not a foreign call center) and listened acutely. My family doctor wasn't available and this was a convenient fill in when I needed a refill.
Waited almost an hour after my schedule appointment and no one called me. Tried calling the help center and was on hold for over 30 minutes until I gave up. They charged me $40 for nothing. Feels like a scam.
Still waiting... 1/5
I requested a visit through the app. It says my visit is pending.
Waited a week and never heard from anyone. Emailed them then called them. They said they would put me directly into the queue and I would hear back.
Didn't hear anything from them for 4 more days so I emailed them again, they responded that my request was escalated to their health services department and I would hear back shortly.
Two more days and I still haven't gotten a response from them. The app still says my visit is pending.
Complete waste of time. Don't bother.
Don't waste your time or money 1/5
Seriously, do not waste an ounce of your time or money! The HR department at my work raved about how great this is but it's a joke! I spent 40 dollars for a "doctor" and who sounded Indian to call me back and I could barely understand him. I told him I knew I had a UTI and had hopes I would be prescribed antibiotics. He told me I would have to go see a doctor in person. Waste of time and waste of money, don't even bother!!
Set up account on computer. Then downloaded user friendly app. Scheduled a call from doctor and paid. Doctor called, confirmed verifying information, called in meds, and offered additional healthtips. Saved time, money, and sick leave.
Teladoc saved my vacation! Doctor called me back at 10pm within 5 mins, answered all my questions , and prescription was at the pharmacy within 30 mins. Awesome!