Used to be valuable terrible service now 1/5
I could understand lecturing me about viral vs bacterial if I called at the first sign of symptoms but being sick for 14 days and worsening doesn’t seem like the time to continue a home care program for 10 more days. Got two different Dr.s and they were both rude and dismissive of what I was experiencing as a patient. Seems like there was a corporate mandate not to prescribe antibiotics anymore which makes the service useless. I can research Home care on my own.
My first few experiences were great. They trusted me when I would say “I need Azithromycin for a sinus infection.” But now they’re telling me to go to a doctor! You’re useless, Teledoc.
Overly Dramatic Doctor 1/5
Called in for stomach issues. Doctor jumped straight to appendicitis in panicked tone without asking what side pain was on. I calmly replied, “No, wrong side.” Her next guess was cholera, because of course we’ve all heard about the nasty strain of cholera going around in the United States. I then told her thank you but I’ll go talk to my primary care provider. She recommended I skip that visit and go straight to the emergency room and provide a stool sample, get blood work, and get admitted as something very serious was happening and she could not put her finger on it. I went to my doctor, not the emergency room, got an antibiotic, and feel much better.
Wow! This is great 5/5
I used to have sinus infections frequently. Although I haven’t had one in a while when the symptoms started and stuck around I knew what it was. It’s frustrating to have to lose time off work, sit in a waiting room full of other sick people, only to be told what you already know! With a phone call, I explained my symptoms, how long they have been happening and what I’ve done so far and a prescription was called in for me! Finally something in healthcare that makes sense and REALLY saves money!
"You should see a doctor" 1/5
Teladoc is by far the most useless medical service I have ever used. My three-year-old has had a persistant raspy cough that has progressed to his lungs. Rather than take him to urgent care, I thought I would try Teladoc as the service is covered by my insurance.
After technical difficulties prevented me from adding him to my account, I called in and it took about 25 minutes on the phone for the guy to read disclaimer after disclaimer. Finally I had him added, then I wrote up his medical history. Time to schedule an appointment - I chose "As soon as possible." In this case, that was about an hour and a half.
Finally I get a call from an unrecognized number. The lady was polite, confirmed my identity and my son's and then said "I know that you requested a video conference but the Dr is having technical difficulties. Is a phone conference OK?" I asked if we could get another Dr if the first Dr was unable to help on the phone without video, and was assured that would not be a problem. 15 more minutes go by and I get another call. More verification. The coordinator tells me that the Dr is sick but I should be able to understand her. What?
Finally I'm speaking to the Dr. She sounds like she's on some heavy medication. She asks what's wrong with my son and forgets his name repeatedly (the coordinator keeps refreshing her memory). I share his symptoms and - I kid you not - she says, "You should see a doctor." WHAAAAT? You ARE a doctor! She continues, "A cough like you're describing could turn into pneumonia." I know. I just told you that it's moved into his lungs. I politely say that the reason I requested a consultation is precisely because I suspect pneumonia. Are there any symptoms, pictures, or anything else I can provide so she can make a recommendation? "No. He should see a doctor."
In the time I spent signing up and waiting for the call, I could have gone to urgent care and picked up the prescription. Now that will have to happen tomorrow instead.
My first time with Teladoc will be my last. I'll be talking to my employer about how horrendous this experience has been. There must be a vendor who employs actual doctors, instead of whatever I got. Yes, you read from a script that you are a doctor. Now act like one.
Just got my Teladoc Membership Card 1/5
I just received my Teladoc membership card in the mail via my place of work. Initially I thought, “Wow this is a great idea and a huge time saver!!!” Then I started to read the reviews about the lack of compassion patients are receiving from doctors to the instances where people are being rushed off the phone without feeling like they were probably “treated” by the physician that they paid for to talk to. After reading these reviews and doing more research on Teladoc this evening I got off the couch, walked over to the shredder, and placed my Teladoc membership card ever so gently into it and turned it into a hundred pieces. From what I’ve read, the shredder probably treated me better than some of the physicians would. It’s a shame that a few rotten apples can ruin the bunch because it is a great idea, but when you have people who truly don’t care about either their job or the people they’re treating it’s just a recipe for disaster. Sounds like it’s time for an internal team meeting to discuss customer service and schedule sensitivity training.
Do not waste your money on this. I signed up and and spent 25$ for a doctor to tell me to go see someone else. Make sure you read ALL the fine print before using. Seems like a huge scam to me. They refused to give me a refund.
Piss poor service 1/5
By Teladoc No More
A complete waist of $25.00 and my time. Hell, I know I have a sever cold. I need medication for it. Never ever again will I use Teladoc. To bad there is no option for a ZERO star rating!
Crashing issue BACK- NOT resolved. 1/5
The timer based crashing issue is back with a vengeance. :-(
The timer based crashing issue seems to have been eliminated. :-)
Crashes before a booking is complete.
Over and over and over.
Amazing service! 5/5
Fast, courteous, caring. I will never go to Urgent Care again!!!
Love teledoc 5/5
After setting up the appt for a call back in less than 15 minutes. Basically didn't think I could bear to sit in an urgent care waiting room while suffering from a UTI. Took a home test for it told the dr my symptoms and the result of the test and he sent in a rx. Warned me if I didn't improve to go to the er incase the infection would speed to my kidneys. So satisfied with my care
App is buggy and keeps telling me access denied or my password is wrong while I’m in the application editing my information. Frustrating as my employer is basically demanding I use this service and setting it up has become a real PITA.
Worked great 5/5
Did a video call and it worked great. Had a nasty cold and upper respiratory infection that induced a pretty bad asthma attack. Got the required meds and a renewal on my inhaler. The video service worked great and I opted in to share my health data on iPhone which helps too. This service saved me a $300 visit to a GP and the hassle of waiting, driving etc. I hope the technology advances to be able to use remote diagnostic equipment and others to be able to expand the range of services, such as wellness consults, chronic disease Mgmt etc. this is the future, folks, and teledoc seems to be a pioneer.
App still crashes on iPhone 1/5
By Pianist Diva
The latest update on 10/11/2017 made the app crash soon after launching. :(
With a busy work life this app is truly a lifesaver. I don't always have time to schedule an office visit if it's not an emergency it's Teledoc 100% of the time I have never had any issues with them they are fast efficient and so convenient.
Just spent the $40 fee to be told to go to a doctor.
Lazy People 1/5
I waited app for 1hr for a so called dr and no one showed. One dr was reviewing my medical record then end the call. I would not trust these people to save a life. If you can’t help people don’t use the app
Great Service 5/5
I used this service for the first time. I was very impressed. This service is provided as a benefit thru my employer and saved me the high cost of an urgent care visit. It’s great for non emergent issues that you may not necessarily want to wait over the weekend for treatment. I would definitely recommend to others.
Google could have done same thing 1/5
So We have used Teladoc a couple of time a over the last few years and can say it was pretty good.. No issues getting a antibiotic called in and was a lot better than driving 30+ miles to a “doc in tha box” that over charges by $75 . But this last call was the worst I’ve seen or heard of. The lady asked all the right questions and then told me we was doing everything right and to keep it up.. REALLY?? Been sick for week and this is the care you are offering? Goggle said the same thing she did . Seriously wondering if that’s not what she was reading from. So guess we will load up and spend the $100 for a z-pack .. I will not recommend this bunch to anyone!! Beware!!
Great customer service 5/5
We have this service for my husbands work and today was my first time trying it. I was honestly a bit skeptical and I had to call to have help setting up my account. The account representative I talked to was very friendly knowledgeable and personable. She also stayed on the phone with me to make sure I knew where to enter medical history and everything else relevant to my call she was even able to explain to me how the process would work when I scheduled a "visit". There is also a list of symptoms and things that they CAN treat. This list was incredibly accurate and helpful. It seems like this app is either hit or miss based on reviews - I am very happy with my experience and will continue to use them for applicable symptoms. I know this is a great tool and resource and there is no substitute for actually seeing a doctor in person, however the convenience of having them call in a prescription for my infection and the quality of the doctor I talk to you were simply outstanding in my opinion!
Don’t Bother. 😡 1/5
By Lady Old Soul
They’re all over giving you a call when it involves minor crap. But as soon as you have questions about a potentially major issue, they play hot potato with you for hours until they finally drop you altogether. Not sure what the hell their definition of “care” is, but I’m 100% certain it’s exactly the opposite of my own. For that, I’d call them worthless.
Easy and quick 5/5
I’ve used this twice now for a sinus infection. Got called back within 6 minutes each time. So easy! And didn’t even have to leave my bed. The best idea for simple medical needs that don’t need 2+ hours to take care of.
Teladoc doesn’t listen to their patients 1/5
Just called teladoc to get an antibiotic. Been sick and running a fever and didn’t feel like going out to regular doctors office which is 30 minutes away. Used teladoc service only to get a doctor that wants to argue with me as if she knows my body better than I do and quote statics to me about when people need an antibiotic. She preceded to tell me that 75%-85% of the time it’s a viral infection which I totally understand. But what about the other 15%-25% of the time. I know my body and I know the difference of when to get an antibiotic and when not to. I am normally the kind of person that toughs out a cold or sinus infection with plenty of hot liquids soups teas etc hot baths and nasal spray and mucinex d. I know that this feels different than what I would normally tough out. So basically they are just taking your money and not providing you with any real treatment and then tell you if you don't like their opinion you can request another consult they they are going to charge you to do again. It’s very frustrating to have no way to get a second opinion from them when there’s an issue without having to pay again. Very disappointed with the service and care I received today. I’ve done nothing but rave about teladoc to people in the past but I will not recommend them after today.
Love this! 5/5
I've now used this three times and I cannot say enough good things about the entire experience! Highly recommend!!!
So bad I couldn’t even get help to get started! 1/5
My husbands employer offers this “service”. Don’t waste your time! It is ridiculously difficult to figure out how to add a your (the spouse) medical information because it says you need your own account but it’s IMPOSSIBLE to figure out HOW to set up “your own account” to put in your medical info to begin with TELEDOC! So I call the Teledoc help center (which is of course answered by an automated system) and I get a recording about a medical alert bracelet or something and how to get it. When I push 2 to decline it, the robot IMMEDIATELY tells me “Congratulations!! You’ve been one of the lucky selected callers today that could win a free Carribean cruise just by taking this quick survey!!” But it DOESN’T give you a choice whether you want to take it or NOT!! It just starts asking questions. Like an idiot, I thought if I just didn’t push anything that it MIGHT put me through to a LIVE human, but that was wishful thinking and it promptly disconnected me!!
That was my VERY brief but lesson learning experience with Teledoc and it will be my last. Thankfully I will be able to help so many others at my husbands workplace before they attempt this ridiculousness!! I am so glad I didn’t go ahead and waste my time and money like some others unfortunately have trying to dredge through this nightmare!! Not sure why they don’t understand that people are calling in BECAUSE THEY DON’T FEEL WELL AND CERTAINLY DON’T FEEL LIKE DEALING WITH IDIOTIC FREE CRUISE NONSENSE! This is one “business” (very loosely said) I would like to see go under! Will be deleting the app as soon as I am done writing this review! Good luck everyone!
A waste of my time 1/5
Unhelpful and better off to just go to my primary care doctor.
Love it 5/5
Very quick and simple.
Waste of time and money 1/5
Not helpful at. I will never use them again. Called because I had a bad ear infection. I was in extreme pain in my right ear and could not hear out of it. Was told to take allergy medicine. I then made an appointment to go to a real doctor and my ear drum had ruptured from fluid building up behind my ear drum. I had to get a shot, steroids and antibiotics. No allergy medicine was going to clear that up. So basically I was out 2 copays. They aren’t going to give you a prescription for antibiotics and are going to tell you to take over the counter meds. It’s free to go talk to the pharmacist and get the same list from them.
Great Service 5/5
Fast responses time and friendly doctors. I travel a lot for work and this service has been very useful.
Worst experience 1/5
It took 25 minutes to get my daughter set up. She’s 2 with an ear infection. I thought Teledoc would be better than trying to get ahold of the pediatrician on call. I am a mother of 2 that works full time that does not have time for this. An unknown number calls while I’m speaking with customer service and asks if I’m my daughter. They cannot speak with me because they are not a pediatrician. 15 minutes later, same deal, they think I’m my daughter and cannot speak with me. 2 doctors were given the wrong information. I called customer service again (mind You my daughter is screaming), they put the wrong birthday in. It gets corrected, I get a call from a 855 number 10 minutes later... they had to confirm the birthday, again. It’s 7pm and I have not heard from anyone. Our pharmacy closes in 2 hours. We will not be using Teledoc again.
Waste of time and money. I get the same sinus infection every year at the same time. This doctor seems to think it’s a virus. 30 bucks down the drain. Thanks Teladoc.
Awful experience 1/5
I called Teledoc and was told they couldn't help me because I did not have a fever. They basically said I had a virus.
Not so!!! I ended up going to my primary doctor a couple days later (weekend)
I received a shot, cough syrup and antibiotics. I have bronchitis. All in all, I ended up with 3 shots, 2 antibiotics, 2 inhalers and cough syrup. I was very sick and was blown off because I didn't have a fever.
Wasn’t worth the cost 1/5
I requested a video call, the doctor contacted me via phone after waiting a half hour after he scheduled time. The doctor didn’t apologize for the delay and gave me a rushed explanation for why he didn’t video call me instead. The doctor didn’t seem very interested in hearing me out and felt like he was rushing me off the phone. I paid $40 dollars for a 2 minute call that I felt wasn’t even worth a dollar. Wouldn’t recommend.
Thank you 5/5
Great app. My work pays for Teledoc so I decided to use it since I am sick and had to come home from work. The doctor quickly called me and was able to send a prescription to my local pharmacy. Here’s to getting better quickly!
THANK YOU!!! 5/5
I have a lot of medical issues which compromises my immune system. I try so hard to steer clear of dr offices & the general public during cold/flu season. Once I requested a visit for my little one, it was two minutes & we were video chatting with a doctor. Thank you for creating an easy to navigate app. I am very pleased with Teladoc & the service it provides.
Love it! 5/5
I work nights and often start feeling ill while I'm at work and not when I'm home.
This app and the doctors have been a game changer!
I've used this service twice and both times have been some of the best care I've received.
The doctors call in a very timely manner, they're extremely friendly, caring and will always listen. In less than 5 minutes, I had a prescription for some much needed antibiotics, whereas I left urgent care about an hour and a half later with no answers, help, or suggestions for care.
I got more answers and suggestions for care from Teledoc than I did at the urgent care this morning, which says a lot about this incredible service.
I'm really grateful for this service and i feel better cared for with it than my PCP or urgent cares.
Love it 5/5
Perfect care for basic need fast and easy love it
Great Response Time 5/5
Doctors were very nice. Just wish the message center would allow you to respond to a message they send you.
Got nothing accomplished 1/5
He basically told me to go to a doctor. Waste of $40
By Tn Christian
Love this service it's great for working parents raising kids. For the usual routine sicknesses kids pass around every year you can use this instead of having to take off work/miss school and get an office appointment.
Hit and miss 3/5
By Daily Runs
Have scheduled and paid for the doctor to call me twice and had them not call back...I wish there was a way to review requests for a call to verify that they were seen. Worked once for my wife though and was very convenient.
Very Disappointed 1/5
I had several co-workers recommend the service so I thought that I would give it a try. I entered my details to schedule a visit at 9am. At 3pm I called Customer Service and finally at 3:20 they said they had arranged for a doctor to call me back immediately. It is 5:03 now and still no call.
I know it works for some judging by their review. But it was a dismal failure for me...
Worked great and love the service! 5/5
Worked great and love the service!
Bad service... 1/5
I called to request preventative traveler sickness medication because I was going out of the country (which I've done in the past). The "Dr" (who I could barely understand) said he couldn't prescribe three days of preventive treatments. He told me to call when I'm sick. I attempted to explain I would be in another country. He said it's a policy.
I ended up sick during my trip and had nothing to treat it. Instead I was sick on my trip and the plane ride home. Totally incompetent Dr...
Lesson learned, next time I'll lie like a drug addict, so I can get the necessary pills to treat travelers sickness lol.
Teledoc App is awful 1/5
Well, it might be nice, but I can't even get on, because the "reset password link" it emails you is the link to get the app. Install app, ask for link again takes you back to the install app link and then the app itself tells you "bad link, request again ". Piece of crap.
Fast and easy to use 5/5
Referred to this app from my health insurance (Prominence). Useful for allergies, cold/flu, and other problems.
I love it 5/5
By Ruby martino
Love love love. The response from the healthcare provider is amazing. They respond right away.
I use this maybe once or twice a year. I have allergies but it does develop into a sinus infection on the rare occasion. I called in the doctor wouldn't listen to what I have been doing the last two weeks and told me to use allergy medicine with a decongestant and add sudafed on top of that. Well if he had listened I can't take sudafed it raises my blood pressure. I work in the medical field so I know when I need to give in and go get medicine. So I wasted twenty dollars for him to tell me to do what I have been doing for two weeks which isn't working and to add something that will raise my blood pressure! Good work teledoc! When I called in to complain they said I could talk to another doctor but they would charge me another twenty! I just want a doctor that will listen to me that was all I wanted not one that would cut you off and tell you to try meds that I have been on for two weeks! Ugh never again will I waste my money!
Great service for fast prescription!! 5/5
Called the Teladoc and ask for my prescription and the sent them right over picks them up 15 minutes later. Super easy. Great service.
Will not complete 1/5
This app will not complete the final steps to sign you up, buggy really don't understand the problem.. Good luck