NRA relationship 2/5
Disappointed to find out Teladoc has a special relationship with the NRA. As long as Teladoc has any relationship with the NRA I will not use your services!
So happy this exists 5/5
I don’t think I’ve ever reviewed an app before, but Teladoc deserves my unwavering praise. My nanny had strep, my oldest son has strep, my middle child has impetigo (same bacteria as strep), so when I woke up with a fever and wicked sore throat, i knew it was strep. The thing is that I was too sick to want to leave the couch and drag my sick children with me to the doctor’s office, but then I remembered a coworker’s praise for Teledoc and I thought I’d give it a shot. After registering my medical history, I requested a phone call from a doctor, who called within minutes. He listened attentively to my symptoms and the diagnosed issue in the house and a script of amoxicillin was sent to CVS right away. This is the future of non-emergency healthcare!
Sign Up Pocess 3/5
Not the best sign up process. Under allergies it only gives you a list. If your allergy is not on the list, you cannot type it in. Under contacts, same problem. It should allow you to type in all requested info instead of just providing lists. This needs to be changed.
Avoid if at all possible 1/5
There isn’t a rating low enough to categorize the problems I’ve experienced.
No Help 1/5
Doctor was nice but called 40 minutes after scheduled appointment and $40 to talk to a doctor for less than 5 minutes is ridiculous. I have swimmers ear and symptom that have persisted for 5 Days. I’ve had it before and know I need an ear drop antibiotic. The doctor said that Teladoc’s policy on ear aches is not to prescribe antibiotics; to go somewhere locally to have it checked out. Gee, thanks. Now instead of being out the fee for an office visit, I am also out $40. What is this for if it’s not for simple stuff like ear aches? And if that’s Teladoc’s policy on ear aches, that’s fine but then why don’t they just say so when I clearly marked that my issue today was an ear infection? Unbelievable. I don’t know why I trusted these people to help. Instead I just paid good money for someone to tell me he can’t look in my ear over the phone. Just save your money and go see your doctor.
TOTAL GARBAGE 1/5
This app is Literally TRASH !!!!!!!
I requested a visit at 10:00am and NINE HOURS LATER (7pm), “NINE” I STILL Have Not Received A Call, Text, Email......... NOTHING !!!!!!!
What’s the point of giving all my info and not receiving any reliable service? Hence why I am so skeptical about downloading and using apps like these.
Waste of money and time 1/5
Since they don't want to tell you beforehand, I will warn you don't use this service if your child isn't 1 yet. They will say, "can't treat under 1" and still charge you. Mom of twins (was desperate) and now also taken advantage of. Thanks Teladoc...
Teladoc is AMAZING. 5/5
If you don’t want to leave your house, but still receive amazing service and attentive care, Teladoc should be your go-to.
Just had an incredible experience with both the customer service staff and physician. I got an update when my chart was being reviewed, when I should expect a call (and it was very fast - next to no wait time), and a follow up to say my prescription had been submitted.
To say I’m impressed is a massive understatement!
Wow - An Introverts Dream 5/5
No coughing kids, 3 hour wait times, and rude people. I called to get refills on my maintenance meds and had a call within 10 minutes. This was awesome! I will definitely use this again.
Not reliable 2/5
Submitted a request and kept getting push notifications that someone would be with us but over an hour later there was no call. Every-time I went in the app after the notice there was still no doctor assigned. I had to pay for them to break their guarantee.
Said visit was 10 dollars charged my card 80 dollars so be careful using
Great Doctors...Idiot customer service 2/5
Title explains everything...they take your money quick and a doctor takes there time with you but don’t expect anything else from the company
Love the tiny font with no option to increase. 1/5
The smaller the font the better. Thank you.
Teladoc is a useless service 1/5
Teladoc is being sold to many companies as a benefit on the premise of “if you already know you just need antibiotics, then we can do that for you”. Even this, they fail to deliver. 90% of the time, you’ll get a nurse practitioner living over a thousand miles away who will waste your time and ultimately make you visit a local urgent care.
I urge everyone whose company offers this as a “benefit” and has encountered a similar experience to tell their HR department so that Teladoc can be held accountable.
After reading all of your reviews very carefully, I’m deleting this app and not even bothering to try your service. It looks like you have some work to do, and should stop dipping into everyone’s money.
2 calls to customer service 2 hours and twelve minutes no consultation 1/5
I have used video conferencing doctor services before. Make your appointment and within 30 minutes you are speaking with a physician. Teladoc? 40 minutes after putting in for a consult for a severe sinus infection that is getting so painful after treating for a week with musinex afrin and ibuprofen that my teeth, left side of my scalp hurts to touch or eat; I called customer service about the extensive wait. The suggestion? Let’s change it from a video conference to a phone call. An hour and 20 minutes later, I call back. “Let me check on that for you... you are still in queue to be consulted.” I canceled. I could have gone to my local urgent care and been out in40 minutes. Now my pharmacy is closed. What is convenient about a physician service that never talks to you or helps. Thanks for the wonderful night of restlessness due to pain I am in for!
Misdiagnosed first time and I had the flu. Second try the doc never called me back after a 4 hour wait. Worthless!
Exceptional Service 5/5
By Mike - Myrtle Beach, SC
I have used Teladoc since 2015 for after hours and other times when seeing my Family Doctor isn't an option. Teladoc has always measured beyond my expectations and the Doc's diagnosis has been right on target. Thank you Teladoc!!
Waste of time and money 1/5
I scheduled an appointment only for the doctor to tell me they can’t treat minors for ear pain as of 6 months ago. So they’ve had 6 months to figure out how to make parents aware of this new development but instead they let you schedule the appointment and not help you so they can still collect your money. Scam artists. When I was signing up I had to input my child’s age and what the problem was (ear pain) so at that point they should have had some kind of pop up that said they would not be able to help and to consult a live doctor.
Waste of Storage Space 1/5
Deleting App. 2 requests placed and both times was I referred to a clinic/urgent care/PCP.
It’s a great idea but the execution is horrible.
Ear ache 5/5
By litte 1
I just signed up for Teladoc this morning. I had woken up with an earache and congestion. Within minutes I entered my medical history, requested a visit, and received a call from a doctor. A prescription was sent to my pharmacy. This service was quick and easy! The doctor was friendly and knowledgeable. This is my first experience with Teladoc, but so far I think it’s fantastic!
Waste of Money 1/5
Terrible advice, huge waste of money and time.
Corporate medicine 1/5
By Moms new iPad friend
If you want to spend $40 for the most conservative corporate medicine with no consideration of your history and a two minute call, this is your app
Not a replacement for a doctor consult 1/5
By The ESJ
We had a rash on our infant and thought this service would work well since we couldn’t get in to see our pediatrician in time. We scheduled an appointment at 9pm but didn’t hear back from a doctor until 6am the next day. We did receive 3 calls in the middle of the night waking us and the baby to tell us we were in the queue (11:30, 3, and 4am).
The doctor consult was reasonable and a medication was provided.
After a day of using the medicine we had concerns about her condition worsening and wether what we were seeing was a side effect of the medicine. We were told we would have to pay for another consult to answer those questions. If we pay any more we will pay for a doctor who is accountable for the diagnosis and handles follow up. Goodbye Teladoc.
Awful App 1/5
I can’t even use the app. I’ve entered my address 15 times but it keeps telling me it’s not entered. Please fix your app so it’s actually usable!! I need to request an appointment but cannot due to “no address”. Get it together!
Poor design 1/5
Faster to go to the doc than to fill out the app's forms. Really poor app design. I gave up when it required me to input all my doctors' contact info. Why not just pull it from my Contacts? Redesign the app.
Waste of time 1/5
Don't bother..it's a waste of money
You will charged whether a doctor helps you or not. Very disappointing to pay a fee for no service. I will never use Teladoc again.
Love Teladoc 5/5
By M. Edmiston
I’ve been using Teladoc for awhile now and it has been great. I’ve had a couple doctors that seemed very uncaring and rude, but I just hang up and request again. Most cases, the next doctor is so much better. If I ever need a prescription refill, they are on it! I love it! I hate taking my boys to urgent care or ER because most times, the people are way worse. This saves me a 45 min drive and hours in an environment I rather not be exposed to. I’ve done video consults and phone consults and the both are great. I haven’t left a review in the past, but today I had the best doctor call for my boys and was on the phone with him for 36 mins. He answered every question I had. He gave great advice and backed up what he said with explaining why he felt that way. He listened to both boys and was very honest and caring and was overall the best doctor I’ve ever spoken with. I hope I can call in and request him for further consults in the future. Overall, great experience and I’ll continue to use this app.
Great while traveling!! 5/5
I was on vacation and started having flu symptoms. I used Teladoc, was able to talk to a doc within minutes and he confirmed i was getting the flu. He did an amazing job explaining the flu virus that was going around this year and made me feel very comfortable. This service is very beneficial and after seeing the ease of use, several family members of mine that were with me planned to talk to their employers about getting Teladoc too!
Love this option! 5/5
By D in ok
I have a great PCP but there are times when I need care and cannot see my PCP and this is such a great alternative. My son uses this in college. The app is so easy. Thanks for this great service.
Great care and super convenient. 5/5
My wife and I each used the app to connect to a doctor. Easy to use, conversation with the doc was helpful and process to get my prescription was seamless.
Love this service! 5/5
I used this service twice over the busy Thanksgiving holidays and loved it! The app told me when a doctor had seen my records and I received a call from the doctor very soon after. Both doctors took their time to understand my issue and helped me understand what the right treatment was. The doctors sent a prescriptions directly to my pharmacy, and I felt better the next day. Would highly recommend this service!
Simple and quick! 5/5
I have had Teladoc for almost 3 years now and I’ve requested a consult through the call center, through the website and through the app. I’ve had great experiences with Teladoc so far, but by far the best experience has been on the app. It’s such a simple and quick process and definitely beats going to the doctor in person when you feel miserable!
Very convenient 5/5
It only took a minute or two to schedule a call, and the doctor called me about 20 minutes later. Had a good experience speaking with her, and I didn’t have to leave the office. I would’ve had to wait a couple of days until I wrapped up a big project to take the time to go see my regular doctor. I also gave Teladoc permission to share the information with my doctor so all of my records would be up to date. That’s a pretty cool feature.
Terrific experience 5/5
I had a terrible sore throat that I believed was strep. I took photos of my throat, uploaded them to the app and 20 minutes later a physician contacted me. After speaking with him for about 15 mins he was able to ascertain based on the symptoms I described along with the photos that I needed a course of antibiotics. He contacted my local CVS and the prescription was ready in less than a half hour. Five days later the sore throat was gone. The service was fantastic and I would highly recommend it.
The folks at Teladoc are nothing more than common criminals they want you to agree to pay $10.00 with no guarantee for medical services or a prescription for what I know is a sinus infection, then the survey cuts me off when I was trying to leave my comments
I love this App! 5/5
By Political epicurean
Teladoc understands that when you need care you need simplicity. This app was a pleasure and got me right to the excellent care I needed.
Great app. Great service! 5/5
By Big Teladoc fan
This is a great app that enables me to get access to a doctor 24/7/365. Teladoc saved my ski trip when the flu struck our family on vacation. The app is very intuitive, responsive and FAST! I've used this multiple times for myself and my kids. This is how the medical system should work.
Great experience 5/5
When I was on vacation with my family in Colorado my 5 year old daughter had clear symptoms of a Urinary Tract Infection. My wife had the idea of using our Teladoc benefit. While we were still in our ski boots I was able to request a visit through the mobile app, which was extremely intuitive and easy. The doctor called us back in no time. Best of all, he was very empathetic and gave us more quality attention than we would have gotten at some random ER. We received the medication we needed and the prescription was ready for us to pick up on the way to dinner. Vacation saved!!
This is the real deal! Concierge Doc at my fingertips! 5/5
Teladoc is the most intuitive thing I have ever used. Simple and to the point. I’m in Ohio and 20 minutes for my group practice. I registered and waited 5 minutes for a doctor that spent about 5 minutes speaking to me about my flu... and then received a text from CVS that my prescription was ready - all in 30 minutes!!
Teladoc should have been around when all my kids were babies - It’s about time !!
Couldn't have been a better experience! 5/5
-Easy profile setup on app
-Received a call within 15 mins
-The doctor was efficient, knowledgeable and friendly.
-He submitted necessary prescriptions to my pharmacy immediately following our 10 min call.
-I picked up my prescription 15 mins later and I'm back in the saddle again!
Thankful for Dr. Qureshi and Teledoc...
Just go to the doctor 2/5
By Sick kids dad
Between not being able to get my kid setup on the app and calling and talking to someone (and hearing long scripts of legal cya stuff), took about 45 minutes before I could setup an appointment. By then, kid stopped screaming and was no longer complaining of pain, so no appt needed. They confirmed no appointment setup but I’d be ready next time. Then, 10 minutes later a dr calls. They really need to improve the enrollment process - would not recommend this to anyone even if it is free through my company.
Never even saw a doctor... 1/5
Waited over 75 minutes and never even saw a doctor. Customer service called me and stated they were having difficulty finding a doctor and I could try again later in the day when more providers were available. I could have gone to urgent care if I wanted to sit around for that long. At least at urgent care I would have successfully seen someone.
Waste of time.
Crashy and bad database structure; don’t change jobs! 1/5
I signed up 1+ yr ago when I worked somewhere else and had a consult. Then I changed jobs. I signed in today and updated ALL of my contact info, medical history, added a photo of my sore throat, etc. while the app crashed about once per minute. (Possibly it still hasn’t been updated for iPhone X yet?)
After all this was done, and I requested a visit, it said, “we can’t verify your employment data. Please call us.” I spent 45 minutes on the phone - about 30 mins waiting in queue, then 15 mins learning from the very friendly rep that they have NO way on their end to change your employer or insurance provider, that you or they have to make a new account. So all that work voluntarily updating my info before the visit was for nothing. That felt awesome.
Nor do the CSRs have ANY tools at their disposal to migrate your data from the old account to the new one. (And recreating the account means it won’t bring any of your previous teladoc visit info from the old account, either.) Hope you don’t change jobs or insurance!
She got me through the basic account setup and I realized it would be much faster to migrate or re-enter my data myself. She had to read about a two-minute agreement/disclaimer to me over the phone - they can’t even push a button that has it read you the recording. It’s amazing that their poor CSR’s haven’t all flipped out; they’re already dealing with sick grumpy people and the tools they’re given are horrible.
I opened a webpage in one browser (Safari) to the new account and logged into it. It didn’t force me to change the default password (but I knew to do so. How many people still have the typical CSR’s go-to password on their account? Security issue.)
I tried opening a second browser (different program, Chrome) to my old account so I could compare them side by side, but their ‘clever’ CloudFlare DNS thought I was doing something sketchy and blocked me from accessing their site again from the same IP. Fortunately I could still sign into the old account from the crashy iOS app.
Got all my data re-entered and requested the consult. Told it I wanted to use ‘video with phone’ instead of ‘video with computer audio.’ It wouldn’t let me continue until I ‘passed’ a video test... on the computer’s browser - with no webcam attached - because I’m going to use the video consult built into the iPhone app, geniuses. Whatever. I faked my way though those questions and it finally let me request the video consult.
I get a text message on my phone almost immediately saying I requested a consult and I’m in the queue, so I click the link in the text message and it opens the Teladoc app on my phone with a video preview window. But the doc isn’t on the call yet. It’s just me hanging out looking at ‘selfie view’ for however many minutes. So unlike just waiting to get a phone call, you’re in video waiting room limbo. (Thankfully the app didn’t crash again during this time - it’s probably the forms framework they’re using for data entry that’s crashing it.)
After a while, I get another text saying the doc is looking over my medical file and will be with me shortly. This is confusing because I’m *already in the app and enqueued*, but I click the preview bubble which takes me to that text message, then click the link from that text, and it switches back to the app - but looks like it’s trying to open *another* video chat instance overlay in the app- I see it asking for my PIN again and then snap back to this video instance. Confusing UX. Bad coder, no donut.
Doc joins the video chat, miraculously we get through the call without crashes, he’ll go write me a prescription. The video call ends. Surprise, there’s the ‘enter your PIN’ screen underneath.
Okay, now what? My message center is empty. There’s no concept of tracking your progress from requesting a visit through ‘your prescription is ready’; think Domino’s Pizza Tracker. That’s what people are looking for; there’s no immediate feedback status in the app or website saying, “the doctor is entering notes about your visit, please wait” or whatever. You just sit around and wait until you get emails from Teladoc and texts from your Pharmacy, etc. (How many calls do you think that generates to your CSRs, busying up the phone lines for the rest of us?)
tl;dr: Great providers. Great CSRs with poor tools. Back end infrastructure horrible. Workflow / UX stories need work. App needs a lot of bug fixes.
Waste of $$$ 1/5
By Kitchen Addiction
Tried Teledoc for the first and last time today. Was told they couldn't prescribe my son anything for his ear ache and to take him to a clinic. Btw, the copay is nonrefundable even if they can't help you. What a waste of my time and money.
Scheduled a call and never received it, but was still charged $20. Went to the “Report a Problem” link and it of course just says “Error Something went wrong”. That about sums up the whole app and experience.
Worthless for some illness 1/5
By bodezafa 88
App does a terrible job providing information on illnesses they can’t help with like strep throat. Snow closed all but emergency rooms so I resorted to Teladoc who glad took my money only to say they can’t help. Could at least offer a refund! Basically worthless when you are really sick.
Waited for hours . 5/5
App notified me 3 times that the doc would see me now. Never appeared. He was reviewing my record all 3 times. Every time I call help desk after waiting 30 mins I get a notification that I’m next in line. Not a good service at all.
Very helpful, timly responses