Fix please 2/5
Please fix the following:
under sides put ALL SIDES steamed broccoli.... please!
When I order I have to confirm twice my order, first time I used it I thought it wasn't working because I confirmed and completed the order, then it asked me again to confirm place the order.
App Developers don't know that when you write the city and state there is a space after the comma between the city and state.
If you enter the wrong credit card number for you order you can't go back and edit it. You have to start the whole ordering process over again, a pain having to reenter all the order details again. You get an error message but it doesn't tell you what info you entered was wrong,
Don’t waste your time using app if you need to clarify or add anything 1/5
I don’t know what the app developers were thinking – there is no box to make added notes. There is no way to order extra rolls. I always order two sweet potatoes rather than a salad but was unable to do so because there is no option to order more than one of anything per order. I would have had to place a second order then before us to pay extra. I may as well have just called the restaurant to place my order rather than be forced to place a wrong order. I also resent the fact that the app automatically adds on 18% for tip – I am not receiving tableservice thus an added 18% seems just a tad presumptuous. I think I will delete my app since it is useless other than to place a run of the mill exact order as listed. I am dumbfounded as to why the decision-makers at Texas Roadhouse did not see these issues for themselves – obviously they don’t eat at their own establishment or bothered to give their own app a try.
Needs to add promos to ticket 3/5
Why would I have to have the waitress scan your rewards if you are going to pay with the app? It should get taken off when you pay with the app.
By Mel P S
Do not use this app to join the waitlist early. I used it tonight for the first time at 6pm and was told 7:21. I arrived early at 630 and checked in. It’s now been an hour and a half and I see people who did not use the app and arrived after me being sat first.
Free App 1/5
Only downloaded this app for the free appetizer.
Need to integrate wait times 3/5
App is very basic. One thing that would be nice for clients and corporate to track is to tie in beeper issuance # and online waitlist to show approx wait times and place in line. So, if clients are issued a beeper, they can type in beeper # and it will show how many is in front in case lines are long and people waiting want to go shopping next door or just walk around outside.
The online reservation does not work 1/5
We arrived right on time and told that it would be 5-10 min to clear off our table. After 20 min we left. The waiting area is too small and crowded to wait all day for a table.
Buggy and not in my area 1/5
By No more for xm88
Setting up an account threw errors. Trying to sign in was problematic. My local location wasn’t available after all of that.
Wait time is pointless 1/5
Checked said 45 min wait got to restaurant with 10 min left. For hostess to tell us we had to wait another 45 mins. Hostess said apps isn’t accurate to call in or just come in. So why have the feature on app
Great app 5/5
By Long boom OE
App works like it should and I love the “get on the waitlist” & “pay from phone” features.
App Needs Updating 2/5
When my location is selected and I select “Store Info” the hours listed is all “NULL”. I would think the hours would be displayed.
It would be great if the app would allow one to pay your bill with the app and not have to wait for the receipt to arrive via the server. I would like to pay the bill in secret from my guests.
I would also like to see a UPC code reader to check gift card balances. Thank you.
Lunch on time- NOT 2/5
Some other restaurants will limit the time available for pick up of To Go orders if they will not be able to make a certain time. Today my order was 30 minutes late in being ready. I ordered 45 minutes ahead of pick up time. So, 75 minutes to get a SALAD ready. Very frustrating on a limited lunch schedule. Defeats the purpose of the app. See what you can do to correct this.
The wait times are wildly inaccurate 1/5
By Medieval TImes
The primary feature of this app doesn’t work. The people at the store told us at the refresh time is just plain off. We’ve observed 100% inaccuracy several times.
I’ve installed this app twice, & have been disappointed both times. It doesn’t give you a number, virtual reward card, or anything. We come to this restaurant fairly frequently, so I’d like to build rewards, but I can’t find a way to do that with this app! It’s so frustrating! I see absolutely no reason to have this app on my phone, taking up space.
App Doesnt Work 1/5
By Nybor smurf
I made a party for two and put my name email and phone number in. It brought me back to the home screen. Showed up and had to wait 30mins. Great app, couldnt ask for more
Currently no reason to have this app.
Perfectly functional 5/5
Works just as you would expect it to works great.
By Holli Stark
Placed an order in using the app and they never received it. I had to sit in the car with my crying son while I waited for food.
Trash! Haven't found a Texas Roadhouse that uses it 1/5
I live In Indianapolis and I haven't found one Texas Roadhouse that uses this APP (been to 3 of them).
Doesn't work for call ahead seating 1/5
Went through process to get it set up and then when trying to use it I'm informed that "call ahead seating" is "coming soon"...
Major security risk! 1/5
Just used the app for the first time. Technically it works great. It's intuitive and user friendly. One MAJOR flaw though. In order to redeem rewards coupons you have to HAND OVER YOUR PHONE to the wait staff who disappear with it for 10 minutes in a crowded restaurant. With the rise in ID theft and credit card skimmers, imagine the damage a malicious or dishonest person could do with an unlocked iPhone for 10 minutes. This risk is UNACCEPTABLE and not worth it just to save a few bucks. Real shame too because Texas Roadhouse is my all time favorite restaurant. The restaurant needs to get portable scanners so bar code can be scanned at the table.
No call ahead seating or other functions 1/5
The only functions that work at any of the stores near us is "view menu" and "call store". Useless. Waste of time to download.
Useless in Nor Cal 1/5
It cannot do anything in Union City restaurant.
No 5 stars 1/5
By MARCO ROSALES
Notice the usernames of the 5 star reviews. Obviously Texas Roadhouse employees. Duh!!!
Makes everything super easy! 5/5
Easy to order, pay, etc!
Wait for it. 5/5
App only works for locations that have it available, but for those locations that do the app really works great!
Awesome app! 5/5
By H user x
Very helpful app. Get on waitlist is a great feature.
Convenient and easy 5/5
Easy to use and I love earning loyalty rewards!
Get on the Wait WORKS!!! 5/5
Fast, easy and tells you everything you need to know to get in to TRH!
Convenient app to have 5/5
By Friggin Holly
Great app. Convenient, and easy to use. 👍🏼👍🏼
hasn't went live yet! will soon 5/5
give it time
Worthless app; won't recognize login 1/5
Don't waste your time. It won't let you login.
Terrible App 1/5
Update: This is still a totally useless app. Unable to reset password. Unable to use old, new, or temp password. Does not even sync with online account. I need it to work with mobile account. Deserves "0" star rating.
This app is terrible. I tried creating a login but it failed. I could not reset my password because the security question did not work and I know my password was correct.
Attempted to scan QR code to pay bill via smartphone and an error kept popping up even after 6 tries. Tried again today and a new error pops up stating the app is not working. Unable to do anything with this rookie app.
This needs to be a working app before they release it. Don't they verify an app works first?
Could be good 1/5
Why would the app be set up to let a person go thru the entire ordering process, then have the order not go thru. If ordering is not set up for a location yet it should tell you beforehand.
Bad experience with this app 1/5
The app don't even recognize location no menu I can't order to go Basically we can't do nothing with it
Can't order To-go can only view menu
Never really works 1/5
By Rockstar Shame
Multiple retries and phone restarts to get it to even read your location. Tried to scan the code to pay the bill and the app failed and said to contact the admin. Try again when you have the infrastructure sorted out.
Mr. Robb P. 5/5
The New Plymouth Ma. location is not listed as an option.
Have been yet so can't review restaurant.
It works 4/5
By Mr V83
I was happy to see that one of these restaurant apps really does work. My fiancé and I added our name to the wait list (which quoted 20-30 minute wait). It took us about 20 minutes to get to the restaurant with traffic. Within 8 minutes of us checking in with the hostess, the pager they gave us started to vibrate and we were seated. The only reason why I gave it 4 stars is because the app I believe has a glitch. It will tell you that an error accrued and you have to restart the process all over. And the email with confirmation was never sent. If you use the app, be sure to screen shot the confirmation number because that email may not arrive.
Please add our location! 4/5
I was so excited to see this app because we do most of our ordering through apps (Chipotle, Starbucks, Panera, etc). I was really confused at first when I couldn't find the Order Online option, even though I could put in my credit card information.
Please please please add Tracy, Ca! We usually don't call in orders because the wait to even get someone to answer the phone there usually takes more than 10 minutes and the pick up process is painful. This would be such an awesome option and we would be able to order here more often!
Great app...one flaw 4/5
This app is really great, especially the waitlist and pay your tab, not to mention your bonus rewards! The only complaint I have is that the ability to select a location does not work well. I had my home location set but needed to select another location because I was out of town. No matter how hard, light, or persistent I tried to be with my "tap" to choose a location, I could not get it to select. However, I would not let this issue keep you from download and using this app!
To the developers: Thank you in advance for looking into the location selection matter.
Great app! 5/5
By ERR0R MACR0
Super easy to signup, everything is easy to use, excellent app. I particularly like the pay your bill feature--just ask for you check and scan the QR code, takes seconds. It automatically calculates different tip amounts and let's you pay right from the app. I normally don't write app reviews, but this one is awesome and functional--big thumbs up!
Love the app! 5/5
The Mobil app is great for Togo orders, getting on the waitlist and especially Mobil pay from the table. I don't even have to give the server my credit card. Texas Roadhouse has the friendliest service in town and amazing food! I love this place!
By Amanda Loucks
What a great and easy to use app. Love the rewards.
Early Checkin 3/5
The apps works fine but don't waste your time using the Get On Waitlist option. I put us on the waitlist 10 minutes before we arrived and the app said the wait would be 10-15 minutes. So I'm expecting to wait 5 minutes...nope...20 minute wait once we got there. Waste of time checking in early.
I'm in nj we got 2 roadhouse here and IT shows that there isn't any. In my state and the nearest one it's OH. Deleted !!
Searched for a restaurant near my location and wasn't listed as an option.
Needs more description in details 3/5
It would have been better for me to know that this app only works if you are in Texas.
Can't pay bill 1/5
By Steffer the Heffer
The UI is awful... look beyond dated! And the experience is even worse. Not fluid and clunky. Decent feature to pay for your bill on the app... in theory. It doesn't work! Tried scanning barcode and manually entering. Highly suggest hiring a QA team and not rushing a release, or at least promoting it, until you know for certain it works. Tried, deleted, won't download again.