Ticket Purchasing doesn’t work. 1/5
I downloaded the app to buy tickets, but there is a loading error every time. Worthless.
Payment won’t work!!! 1/5
Will not let me put in credit card exp month or year!!!
Horrible app with inaccurate information coupled with horrible customer service. I’d rather go to Disney.
iPhone X 1/5
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Worked Great! Helped our trip out a great deal! 4/5
The only reason I gave it 4 stars is I would think there should be more functionality. We primarily used the app for its mapping and wait times, which it performed very well.
Also liked the ability to filter ride selections on/off map.
Overall a very good app
Don’t waste your time 1/5
Can’t create account, tried on LTE and hotel WiFi. Called frontdesk no help, called internet support no help, universal information no help. Was trying to link card to volcano bay wrist band but with out an account this app useless.
The app showed the park opening at 6am and I almost had a heart attack thinking when we arrive we will have to get up so early, then we figured out the app was going by our west coast time zone and there is no way to fix this. Also, entered all my info but the app decided to change by birth date and there is no fix for this either?? Deleting this app sadly, maybe it will be improved and be re-released with everything working correctly.
I just needed the app so I could keep up with the wait times at the houses at Halloween Horror Nights and it was absolutely useless. I don’t know who was supposed to be updating the times but they should be fired.
DO NOT BUY DAY-OF TICKETS USING THIS APP 1/5
They don’t say this anywhere, but it can take up to an hour to process your order, so if you think you’re going to skip the line, you’re wrong. We spent $350 on tickets, and then had to wait in the guest services line for an hour to get them activated. I’m sure it’ll work if you buy them in advance, but not day of.
Doesn’t show times or is inaccurate 1/5
Downloaded the app and went into Park to find it didn't work consistently. Would show that rides were not available when they were and times were way off when it did work. Waste of time!
It’s ok just needs some adjustments 3/5
By THE SOUTH
This app should have a section just for wait times. Also make the times more accurate. It will show 15min wait then show up to a 45min wait.
Can’t enter credit card details in iOS 11.1 1/5
The credit card expiration date inputs bug out and I can’t finish entering card details
Please take my money!
iPhone 6S Plus iOS 11.1
By Red rat 007
This app is trash, the first couple of hours it worked fine, now it will not stay open longer than 10 seconds. If the app store would let me, I'd rate this app 0 stars.
Wait Times Not Accurate!! 2/5
By Got stuck wit nothing
Why have an app if you can’t keep up with wait times.
Quite disappointed 2/5
So excited to go on rides showing a 5 or 10 minute wait time only to show up and the wait is 45 minutes+. Checked back 15 minutes after getting in the slow moving line and it still shows a 5 minute wait. Maps are helpful but that’s about it.
Incredibly helpful and let us plan out our day. Most of the wait times ended up being shorter than advertised!
The Negative Reviews Are Outdated 5/5
By Annoyed Rock Fan
Was hesitant to download after looking at the 2-star average rating and all the problems with "the app closing itself." Glad I went with my gut. It works wonderfully as of Sep 17 (as well or even better than the Walt Disney World app) in or out of park, and it hasn't closed out on its own after an hour of use, so I will definitely be using it on the upcoming trip! Highly recommend for anyone going to Universal Orlando soon.
Always use it!! 5/5
Very convenient! 5/5
By The Other Clark Kent
The app was very informative and was usually accurate on wait times. I understand it may take some time to communicate current/changing wait times to the app. I had no issues with it closing unexpectedly. Everything we needed to know was listed on the app. We used it the entire time. I highly recommend downloading this app when visiting the park.
The Walking Dead 1/5
By Remington Ratt
The Orlando version said that The Walking Dead was at the Orlando park, but it was not!!!
Looks like it could be a great app...if it would just stay open. The app constantly closes itself before you can even tap on an area to go to. Disappointing. Had hoped to use it on our upcoming trip. Don't waste your data down loading this.
Continually closes 1/5
I have an iPhone and every time I tried the app it closes after a few seconds. Never gives me a chance to do anything. Thus it's useless. I even tried removing it and installing again. Also tried on multiple days and no luck.
Garbage app !! 1/5
Wait times are completely inaccurate. It tells us 10 minutes wait time and we show up to a 45 minute wait. This happened with multiple rides. You're not able to link your annual pass to the app either. The map is poor. What a waste!!!
I have to be the first 5 star, really guys?
Annoying Useless App 1/5
Can't create an account within the app. Successfully created an account on PC, but still can't log on to my profile through this app. Can't purchase tickets within app at all. The app keep crashing itself. Perhaps it's good for mapping and wait times. Other than that, it's purely brick. Disney's app is much much better. Don't waste your time. Deleted it.
Won't stay open 2/5
Could be a useful app but it keeps closing itself. There's hardly time to look at anything them it shuts itself off. Can't find info about how to fix. Maybe it only works when you are in the park?
Not like the website 1/5
Can't see any bundle deals or special packages on app
Map is helpful, not much else 2/5
The ride wait times on the app have no connection to reality. There is, as I'm writing this review, a 50 minute wait for the ride I'm standing in line for. The app says 10 minutes. Painfully bad execution.
By The real actionjack
Do I understand this correctly? I'm supposed to pay to get labels on the map so I know where things are. Pahleeeze. DELETED.
By Pug lover baked potato
Best app and helpful
By Kid Slice
It was creative but cheesy.they could have did a better job😒
Love it 5/5
Easy to use and navigate.
* Ability to add Theme Park tickets to Passbook
Barely worked, kept freezing. It made our day at the park frustrating. For what they charge to get in, this app should be flawless.
A great idea but very slow and the map is virtually unusable. 1/5
This app is horrible and Universal should be embarrassed! The app is very slow and would frequently freeze up. The map was useless because it was so slow. It was impossible to scroll around the map without it freezing up. Plus, my position on the map was rarely ever correct. Pay someone else for a better app because this one is worth exactly what you pay...NOTHING!
Turn off location services 3/5
I'll be generous and give it 3 stars because it does give some useful information. And up until our vacation we used to see what kind of wait times we could expect during the day. Very useful. But as soon as we got to the park, the app became inoperable. Was very frustrated with how it just would not function for the first day in our vacation. Come to find out it was the location services. Turned that off and it continued working like a charm. Just wasn't able to use the guidance in the park.
Unusable - how did this get past QA? 1/5
This is horrific and someone deserves to be fired for releasing an app that locks up and is unresponsive as soon as it is launched. To make matters worse, no timely update has been made available to fix this. I'm guessing this is a product of foreign outsourcing. I can't imagine that anyone who takes pride in their work would allow this.
Almost Useless 1/5
This seems like a failed attempt at trying to match the Disney Experience App, which actually works and has an intuitive and user friendly interface. This app is very frustrating to use in many ways, but the lack of refresh in regards to wait times and location services, along with the lack of intuitive interface makes this app almost useless. You'd be better off using a paper map at this park.
Much worse after update 1/5
Used this app before the recent update, it was fast and responsive. Now it's really slow, hangs frequently and crashes.
Very disappointing app 1/5
I find the app very unuser friendly. The tracking part freezes and the only way to force it to correct is to restart the app. There are little things that are frustrating. It knows my location but still forces me to select a location to get started. While trying to get wait times, it doesn't update the times without a restart. I expected a lot more from the app.
Absolute garbage 1/5
Frustrating, poorly executed, and not well-thought out. Performance issues. Crashing. No global views between parks. Terrible UI and navigation. Wish I could give this dumpster fire a -1. Disney puts you to shame. Inexcusable and detracts from the overall experience of the amusement parks.
I love this app!!
Cannot even sign in 1/5
Can't sign in, despite working on the website, I get a "info doesn't match" whenever trying to sign in
Last update makes it unusable 1/5
The last update on 6/5 makes the app unusable and locks up after using once. You have to kill the app each time to continue using.
Works at home, not at the park!!! 1/5
TERRIBLE APP! Can not connect at park. Ticket takers told me, "Yeah, the app doesn't work. Do you have your paper tickets?" Aughhh! $1450 for family of 4 park hopper tickets for 3 days and told to return to hotel to get paper tickets! Just lovely :-(
Useless with Location Services enabled 1/5
By Mohawks 07
The map interface completely freezes on my iPhone 6 when I turn on location services, making the ability to find a location from my current impossible. This is a basic app functionality that should work.
Horrible and frustrating 1/5
By Matthew Csady
I had all of our tickets loaded in along with a credit card and the entire families information. Was working fine....until we got to the park. Couldn't connect to my account the if I tried to logout and login it would give a 'read ECONNRESET' message. There is no information to be found in regards to the error. Later I tried to make a new account with a different email and it said it couldn't create the account at this time.
If it worked it would be awesome. But it's been nothing but irritating and frustrating. Glad we took our paper tickets with us.
Can't purchase tickets...can't update personal info without an 'oops something went wrong' or the entire app crashing.
Has been running very slow since last update 1/5
When I go to the ride list with wait times it causes the app to massively slow down.
Doesn't work 1/5
For iPhone 7, Stuck on maps , filters don't work,useless , can't submit a zero star review doing set it to one.
I have an annual universal pass and I use this app every time. It is hard to run around the entire park looking for good wait times. So this app is very useful. One problem is that for the notification for the wait time you don't get to change it.