My closet looks fabulous thanks to ThredUP!! Items are in great condition and returns are super simple
Fantastic deals that can’t be beat! I have loved everything I’ve purchased & will continue to shop w/ ThredUp!
Shipping times, Buying vs Selling 1/5
Shipping times vary as there are different ThredUP facilities. Don’t bother buying items from Vernon Hills, IL as they take forever to come. Selling isn’t worth it either.
I like the app. You have everything at your finger tips. Account details, orders, track packages, favorites etc.
Thread up 1/5
By Castle deb
Been waiting two months on my order I’ve contacted them several times it’s floating between Jacksonville fl and Palatka fl
I sent in 28 mostly name brand and most new if not like new. I got less than $1 for each item. ThredUP has already sold most of the for over $209. I’ll never buy or sell from ThredUP again.
Selling Clothes Is Awful! 1/5
I’m sure for purchasing clothes, it’s great, but don’t expect much money for any clothes you sell (if they even accept them). I didn’t even get $6.00 for over $200 worth of clothes/shoes. I could’ve done better having a garage sale. They only accepted a few of my items, not even things that were brand new (MK heels that I never wore somehow didn’t make the cut??).
5 stars for buying, 1 for selling 3/5
I almost exclusively clothe myself in second-hand styles these days, and ThredUP is great for gently used name brands. Selling to them is a different story, however. While they do make the process quite easy, don’t expect to get more than about $0.50-$2.00 per item — and then watch them turn around and sell it at 10 to 30 times that. Either their overhead is incredibly high, or they are making a glorious profit... because they are basically getting their inventory for free.
Love ❤️ 5/5
Love this set up! Quality of clothes is great and prices are amazing! Recommending to everyone!
Great app for purchases 5/5
I've had a great experience and have gotten amazing items dirt cheap on ThredUP! I've even told my co-workers about the app and they are now raving praises too. Now, keep in mind, we all have only used it for purchases- no returns and no sales. It seems that reading through many of the reviews- that's where the problems lie. Personally, I LOVE the app and won't ever quit using it!!!
This app is so easy to use and this company is wonderful so far. Clothes have all been in great shape with great prices. Their attention to detail in all aspects, from pics of the items, clear descriptions, nice packaging, emails, coupons, etc. make them a rare commodity. Shipping from the PA location is very fast (slow for the IL location) App does crash occasionally but will always reopen right away. Highly recommend.
Great App 5/5
The app is just as easy to use as the desktop site.
Just try it already!! 5/5
By Polished Gryl
I’ve always been a bargain shopper and literally cringe whenever I buy something over $30.... yeah that’s my limit. But ThredUP let’s me buy clothes that I wouldn’t be able to afford at regular retail price. Those expensive but oh so so pretty brands that I can only window shop are actually in my closet now and on me! ThredUP really changed my style and opened up a broader shopping range for me, I love it and you might too :))
Don’t do it!!!! 1/5
I would tell anyone buying on this site, you may get a decent deal however don’t sell anything. The amount of time it takes for them to receive and process your items is ridiculous. The amount you are given for your items, your better off donating to charity or free. Use Poshmark or EBay. All the items I sent weren’t even acknowledged. One was a brand new, never used Michael Kors purse.
I have been a fan of ThredUP for quite a while, the purchase, arrival time has been fine. But with excitement to find the launch of Luxe, portion of the higher end consignment?
I also was looking forward to participating in turning in several high market never worn tickets attached for resale.
I requested a “ clean out “ bag, it arrived in reasonable time, however? I had to “request “ permission to be allowed to submit, which was a bit unexplained in what were the requirements and no where on site could l locate?
I finally went to the contact us off of my account (and not exactly a breeze to find honesty) submitted a request of notification to see if whatever requirements of ambiguous requirements had indeed had been met? Or if not notifying either way.. I could not locate a “inbox” anywhere on site, finally finding a bot reply my mail had been received & would be addressed promptly by customer service. Well? It was not, nothing regarding permission to sell? Not allowed to sell? And no information even on requirements as I had requested not only for myself? But from several other people also interested n possible submission for resale. Frustrating, a bit displeased in lack of any representation contact, and honestly irritation in no documentation or contact even to explain WHAT was required from in to except. I liked the prior interactions, but the total disrespect shown in response time leaves an annoying displeased feeling, I even reached out respectfully to find a way to return the prepaid bag sent & still silently ignored. With so much competition filling the needs of both buyer AND seller in a reasonable time, with the excepted policies clearly stated on site, and ability to connect to a customer service representative when needed? I honestly hope they can find a way to resolve what is a def negative. Was going to provide even LOWER stars, but had to give the two additional (was going with ONE) to original as I repeat that my experiences from purchasing were fine.. but the lack of policy without contact information has led me to consignment elsewhere.
Best online experience ever. I will only be buying online from ThredUp from now on. THANK YOU
Love it 5/5
My new fave app!!
Love ThredUp 5/5
By MH in Ottawa
I am checking the site daily! Both mobile and desktop apps work very well.
Customer service has been responsive and has always resolved my request in a very satisfactory manner.
One wish - limit the number of times an item can be saved in someone’s cart or reduce the hold to random depending on # of likes in favorite.
Good except for one thing 3/5
You cannot search inseam sizes on the app like you can online. Otherwise it’s great. But There are so many selections I have to go online and search Pants, add then to my cart and then finish shopping in the app.
Do Not Currently Recommend 1/5
By Kaitlyn Sara
Prices used to be considerably low and payouts for items used to be really fair. Now, the prices are sometimes ridiculously high for consigned items and the payouts are literally on average less than $1, including items new w tags $30+
I would not recommend until they come down on their prices and start being fair with their payouts again.
Happy shopper 5/5
By Amanda Zimmy
I love thredUP! I always find just what I’m looking for and sometimes, something I’m not looking for but glad I found! Always great quality clothing and I love their return policy if I don’t like the way something fits. ThredUP fits my lifestyle because I don’t live close to any malls so I enjoy shopping from the comfort of my home. I would recommend!
I’ve enjoyed thrifty shopping my favorite brands and styles. Returns are easy. One time there was an issue with a shipment and they resolved it in a professional manner, I have bought and sold.
My one and only... 5/5
This site is AmAzInG! I love everything I have purchased from here and I have purchased A LOT!!!! 😘😘❤️❤️❤️
Great experience 4/5
When I first found Thredup, the app was simple in design. I preferred the web version. They’ve ,are significant steps to improve the app and have done an exceptional job. I now use the app almost exclusively.
Really happy! 5/5
I think the ThredUP app is really intuitive and easy to use. It works well. Love ThredUP for both selling and buying! I’ve got some really cute stuff including leather pants with the tag still on them for $499 for $78! Perfect petite fit for me! I’m a regular customer!
Great site! 5/5
I’ve gotten some fabulous finds that I couldn’t have otherwise afforded. Also sold clothes to them and the pay off was great. I highly recommend thredUP for buying and selling.
Love this app! 5/5
By Crys Michele
I didn’t even realize they had an app for the website! So now my shopping is even easier! I’m always checking the app for new things! I love it! 💛
I love this site just wish there was free shipping on less $$$ orders.
Stay away!!!! 1/5
By Outraged Consumer
Working with Thred Up has easily been one of the worst experiences of my life regarding online shopping and consignment. Not only did they steal my money, but their customer service is absolutely atrocious. It took months for a representative to respond to my concern and still nothing has been done to resolve my issue. Please spare yourself the aggravation and delete this app ASAP!!!!’
Added 2 credit cards, did not work 4/5
The payment did not work from both visa and AMEX. Only pay pal worked! Kind of strange! Never had this issue especially with AMEX
Awesome app; wished it was easier to find stuff
ThredUP App 5/5
I love ThredUP! And this app makes shopping so convenient! Thank you so much much for bringing outstanding deals!
LOVE IT!!! 5/5
No guilt fun!I'm addicted. Please carry men’s clothes
Best online thrift store ever!!!! 5/5
By Iris Lop
I love thred Up it never fails me and if they do they know exactly how to fix it!
I’m obsessed! 5/5
This makes shopping on a college budget so much easier! I’m in love.
Thrift store shopping at its best 5/5
Love being able to filter by size, brand, condition. Saves time and all the hassell
Of looking through racks to find a great deal. Everything I have received so far has been great!
I’ve placed a number of orders and everything has met or exceeded my expectations. They arrive better packaged than some new retailers send. Love ThredUP. Highly recommend unless you wear my size. Then there is nothing to see here sister, move along ... 😉😀
SO FUN & EASY! 5/5
I just used Thred Up for the first time and I totally enjoyed myself! Great deals for myself as well as my daughters! Will most definitely be a return shopper!
There should be a law against this company! 1/5
By Global Mermaid
After almost a year of dealing with this company I wanted to file a complaint with the CA attorney General’s Office for fraud. In short:
1. Too computerized
2. I feel ripped off with the bait and switch game of selling my items under different categories. You never know what sold or not they put clothes in different categories.
3. The instructions on the original bag I was sent were not clear and it wasn't till I reviewed them again and again and read more that I realized there were two different kinds of bags. They send you the one that gives them your clothes free and lets them have them. You have to ask for a different bag, if you want money back. Once sent —too late to switch plans.
4. The person I responded to was often different than the one who wrote. They kept switching names and emails. It became a guessing game.
5. Tricked-by having the VP of the Co send me a personalized email after I visited the site the first time. I thought -“Wow” this is such a personalized touch. NOT!!! Then I NEVER heard from him again and the guessing game of emails began.
6.You will be swamped with emails and ads - like from a firehose.
7. Losing my money and time I spent to carefully choose the clothes I sent and getting them professionally cleaned to meet their guidelines. Forget their guidelines- they just want to trick you so they get your best. You will never see anything more than $5.00 for quality items.
8. Literally taking months to process my bag of clothes and probably in hopes that I would make purchases, to exceed what I would be credited.
Excellent service, great value, and fun to shop! 5/5
I love shopping with ThredUp. The variety of items and and prices are great and I love discovering pieces that are new to me that shopping here reduces waste and avoids so much disposable clothing. The mobile app can be buggy sometimes (e.g. slow to load item images, occasional crash when switching filter, not maintaining filters), but these issues haven’t stopped me from using the app and their service or completing purchases.
Awesome access to consignment with improvements to be mad 3/5
I love Thredup and I highly recommend it and will continue to buy A LOT of clothing from here. I made a New Year’s resolution to buy no newly made clothing - and I think using this store will help me achieve that resolution and be more stylish than every.
However, I think a few improvements can be made.
1. Shipping speed- ESPECIALLY for returns. It keeps me from buying more items. Shipping speed out is slow too, and the tracking they give you has been super inaccurate.
2. Both my mom and I use this site. She has yet to buy anything. We have noticed that they offer the new customer a nicer and wider selection of items even though we are the same size and area code. Trying to draw in new clients and leaving current clients with clothing that is much less interesting. It is SUCH a shame and I really don’t understand the gain. It is just as profitable to keep clients who have used the service before.
I can't believe I waited so long to try this! 5/5
By Something Neato!
Love it!! I love the nwt option, I LOVE that it remembers my sizes, I love the prices and how clean and easy the app is to use. Love, love, love! I recently switched careers and went from super casual to business casual and this is making the wardrobe overhaul much more affordable!
I expected better 2/5
Well, it wasn’t as good as I had hoped. I sent about 20 items (all from the brands they accept) and they only took 3. I got paid $0.30 upfront. And will only get another $0.80 from the other two items. As far as shopping from them, it doesn’t seem that their clothes are actually that much cheaper than retail, especially after paying shipping. Overall, not impressed.
By un happy seller
Do not sell your items to thred up. They will not pay you crap for what you give them, but they will turn around and sell for 2-3 times more than what they gave you.
My Go-To Site For Dress Clothes! 5/5
Im a nurse and I have lots of scrubs, but hardly any dress clothes. When I order clothes, I know they are in good condition and affordable. And if they don’t fit, I just send them back! And it’s a great opportunity to clean out my closet. I’m never going to wear that dress that I bought for that cruise again. Why hang onto it when someone else can wear it?
So far amazing 5/5
I watched a lot of YouTube reviews and I finally decided to try it and I’m super impressed so far I received a lot of great deals.
By How is Kanister already used
Life is great! Easy to buy/return and easy to unload clothes that no longer serve me.
Awesome site 5/5
I have been using thus site for about a year and it is awesome. Love the quality of the clothes and it makes shopping so easy. Love the random sales and offers.
Great app! 5/5
Love the site. Easy to use. Items ordered were exactly as described. Only reason I didn’t give it five stars, I wish the items would arrive quicker.
You may shop and do ok, but it's not a sight you want to sell on... it's easier to take items for donation yourself or have a yard sale!