Great Shopping Experience, App Needs Improvement 4/5
Great selection, prices are overall very reasonable. I don't like that I had to constantly set my preferences for size every single time I switched to a different search. It was annoying. Overall that's the only improvement I would recommend.
*added later: shipping seems to take much longer than it should. I placed my order on a Wednesday, it was shipped on Friday, and it still isn't here on Tuesday. Maybe I'm too used to the uber efficient Amazon (with free shipping).
Be prepared to wait 1/5
By Boogie blue
It takes months for them to process your bag. Even when you send in new items with tags you get just a couple of dollars for them which is then deducted from your shipping charge.
Great service, place to shop, buggy app 4/5
I use this site and app a lot, so I'm used to it shutting down a lot in the middle of browsing. I buy and sell a lot here, so I find it valuable both for cleaning out and getting new things. The ease of sending stuff in bulk and getting credit back has kept me a loyal buyer and seller.
They don't pay Nothing ! Don't do it !
I can’t say enough good things about this site. Idk about the cleanout bag yet, but they make it so easy for you to send in your items. However, I placed an order and the clothes I received looked brand new! I got 3 items for under 20 dollars and in excellent quality. That is a steal.
THIS APP IS AMAZING 5/5
I already loved ThredUp when I saw its add on and used it on my laptop, but when I found out about the app, I can actually shop whenever. Even window shop!
This app is the best way to go thrifting
Why didn't someone think of this sooner? 5/5
Great app for cleaning out the closets. They don't pay a whole lot for your items unless they're high end. I love being able to get more for credit rather than payout. Then I put those dollars to use getting great deals on items I otherwise wouldn't be able to afford.
DO NOT RECOMMEND! 1/5
I sent in a full bag of Nike and under armor clothes that have never been worn and I got absolutely no money back . This is ridiculous. I don't recommend this what so ever. I'm so furious!
So far, I've had pretty good luck 4/5
I have purchased many items, but have only returned one item...awaiting its arrival to their facility. One item's size was posted incorrectly, but they promptly refunded full amount.
I have a couple suggestions about the app, and reserving an item... there should be a time limit on how long someone can hold onto an item in their cart, as well as a wait list for that item if someone decides not to purchase.
I like that there are measurements for pants and tops, but this should also include jackets.
I have not sold to them. Some other reviewers were not happy with amount they received for their clothing, but if you were going to donate then the amount you receive is extra.
I have had excellent service and if you use app shipping is free.
I like the concept a lot... but if you are actually trying to get a fair price for clothing, especially designer, you will have much better luck going to crossroads or buffalo exchange. I sent in a heaping bag of clothing including designer heels that cost me $250 and I received a whopping $27 which isn't even enough to purchase two items. Not my favorite. Will not use again.
Love it! 5/5
I love this app. It's set up amazingly
Love it!! 5/5
By Dj ballet
I have had no issues with my purchases. I can never get out to the store to buy myself anything. Very convenient!!!
Not a good deal at all 1/5
The prices are the same as most retail, and if you shop sales at any of these brands, you can get the same deal, or find it less. Not a great price, and it's used. Yuck. I'd rather shop local.
Awesome brands and great prices! 5/5
This app saves me so much time and money! I love that you can save your sizes and it even matches other sizes to you when you add the comparable sizes option on your filters!
Great for buying! 4/5
I love using this app to shop. Easy to navigate, reasonable prices, and return process is simple. I will say, however, that the selling process can be a little discouraging. If you're just looking to buy or don't mind small payouts for selling, you'll love this app!
Purchase was smooth 5/5
I have only made one purchase and it was shipped quickly in cute packaging. Great for shopping..
Really love the App! 5/5
This app is great and makes it super convenient to shop on ThredUP!
I recently returned some items using FedEx instead of USPS. My items were received by ThredUP in 2 days and I received a credit the next day! I was very happy!
Good stuff cheap 5/5
I love it. It's like a thrift store online. I love the hunt for good clothes and when I find them(especially if they're cheap) it's so exciting. 2nd time ordering from ThredUP. First time I got 3 shirts, they came quickly and I wear them all the time.
Great clothes at amazing prices 4/5
I love ThredUP! I've bought quite a lot of pieces for not only my 2 daughters, but also for myself. I always make sure to read about each item I'm thinking of purchasing to make sure it's returnable & what kind of condition it's in. As long as it's marked as returnable, returns aren't a hassle at all. Definitely recommend for purchasing, but they don't pay well for selling your items. Giving 4 stars because the app is glitchy and closes on me sometimes.
I love ThredUp! The app is super easy to navigate so you can find what you're looking for. The company is great, I love their return policy. I do feel some items are overpriced a little, but then I won't buy them. It's like a treasure hunt. I'm obsessed!
New user 3/5
So far I've only ordered one time off here. I should get it on Monday. The costumer service was great when I had a question. After reading the reviews, I'm skeptical to continue using and will not sell my clothes here.
Has Been Good, But Overpriced 3/5
I've bought several things from ThredUp and been happy with them, however recently saw a pair of boots listed for $40 which are currently selling new for $25 on Amazon.
Love ThredUP and the app!!! 4/5
I only made one order so far with the app and absolutely LOVE it!! I've heard not so good things about the reimbursement on clothes and returns but I don't plan on returning much or sending clothes in. Buying from them though was easy and fast! I got clothes for my daughter and they all came in the condition I expected, most like new! Some have bashed it due to the low reimbursement and time for sending clothes in but I really don't think it's too much different than Once Upon a Child, Style Encore, Platos Closet or even Goodwill (which doesn't reimburse at all and isn't really a charity) so I just think it's a more convenient online version of any of those stores. I will buy again but I'm on a budget but don't want to go too crazy all at once...and they send you discount codes sometimes!
The app is slow--easier to use browser 2/5
Items won't load fast enough. Only benefit is in-app discounts. Not sure it's worth the extra time I spend waiting to look at the items.
The app does nothing 1/5
By Terrible! CBS fail
Doesn't show your orders and isn't made to fit a phone screen. Not an app. Doesn't work.
Incredibly Slow Response 2/5
By Duff DBS bcc
So far I've sent in four full bags. The first was sent in July. I was originally told it would be processed by august 31st. It's mid September and still nothing. Customer service said they were behind but unless you contact them for indignation you get no feedback on your items. The slow response time and lack of communication has me regretting sending in so many items. And reading the reviews on how little the payouts are has me worried.
Awful, and It's Been Way Too Long 1/5
So...Here we are 7 days past when they said my cash out would come, I've sent several messages to their "support contact" but have gotten no response. I should of just given my bag to someone in need after reading other reviews. From what I can tell they basically take the clothes from you. I sent in a bag in JULY 2017, and it's SEPTEMBER 2017, and now I regretting it for sure. Still no response, still no cash out, still an awful experience. Do NOT send your clothes in, it's not worth it.
Great quality for the $$$$$ 5/5
I was very surprised at how nice the clothing and shoes are. I would recommend ThredUP to everyone I know and some I don't. The shipping and packaging was very nice, not out of reach for my purse. All I can really say is I appreciate this company and I hope they keep it going . Happy client, Sue
Not for sellers! 1/5
So I sent out one bags with Kate Spade, Coach cross-bag and purses and some quality clothes that I wore a couple times. And another bag was filled with shoes and casual/office clothes. Because of my friends' recommendation, I was expecting to receive at least $100 after processing fees and others. NONE! They listed my cheap belt, shoes, and some skirts from J.Crew only. And none of my good quality bags and clothes were gone, I checked the website and they said it went to donation box. I DO NOT recommend. Don't need to waste money and time for your good clothes and bags. I rather to send to Goodwill or donation program for tax deduction.
5 star shipping, 1 star everything else 3/5
There are unbelievably great buys on this site, but don't ever return anything. I've been waiting over a month for my return to be credited. Purchases have taken over two weeks to arrive. The items are always in like new shape. I read on another review that the sell clothes so cheap because they give the seller nothing, so only send clothes you would donate anyway. The RealReal isn't as cheap but items come quickly and returns are processed quickly. As for the app itself, I think it's good, but you need to know About the interminable slowness of the buying and return process. I will keep buying, but I will never return, and never consign.
Download this now. 5/5
Awesome for people with a tight budget! Prime for me, a college student working part time. Please make a search option and/or filter within favorites so it's easier to find specific things you added to favorites!
Too expensive/very little cash back 1/5
I bought a designer bag with my credit. Mind you I have sent in 5 thred up bags. All decent stuff, I donate the not so nice to Goodwill. The bag I received did not match description. Was supposed to be a backpack and it was a sling back, slide off your shoulder $88. bag. I had to pay an additional $16.00. Can't get hold of customer service on the site. They are easy to buy from but impossible to return. You have to jump through hoops. Only send them crap because you get more on E-bay or a local Mom swap. They should have a $10.00 grab bag ( same size) with 5 items with the stuff they don't sell. Very disappointing experience. Stuck with a bag I'll never use & wont be able to sell for $88.00.
What a rip off. 1/5
I couldn't recommend this app less. I sent in a bag packed full with tons of items, many brand new and many designer. They listed a brand new designer shirt for $10 on their site claiming it was "faded" but that's part of the design. Only a few items were listed and they didn't even accept an expensive handbag. I made ONLY 2.60 off my huge bag of nice clothing. I will never send anything here again and wouldn't waste my time shopping since they rip off their sellers like this. SO DISAPPOINTED.
Terrible slow returns 1/5
Almost 21 days waiting on 3 returns to be refunded .... they have ignored my pleas on FB, via email and chat... high fees , low resale value to consigners ... buy local !!!!
Slowest Processing Ever 2/5
Love the clothes and prices, but there are just too many annoyances that outweigh the benefits. Shipping time to receive, return, and process any items being purchased or sold is ridiculous. On top of that, there are no courtesies extended when it takes 3 weeks for your store credit to be applied from a return. This means that I have to set an alarm every day for almost a month to remove and re-add items that I would like to purchase with my credit so that I don't lose them. On top of that, I originally had a 15% off code that has since gone and is now only a 10%. It's sincerely not worth it, I'm sorry. Go to Goodwill, Salvation Army, Savers, Platos Closet, Buffalo Exchange or any other thrift store to find the same items without the hassle. Until ThredUp cares enough o improve upon their flaws, I won't be giving it more than 2 stars. I truly am sorry that this is my honest review and hope that it will get better eventually.
I am so addicted to shopping here! All the items I have received have been wonderful, and a few returns I've done have been super easy! LOVE ThredUP and you will too!
Better off just giving your clothes away 1/5
I'm glad they are padding their pockets with the huge profits they make off of us. BEWARE!! I have sent in two large bags with name brands like Victoria secret, Joes jeans, anthropologie brands and they average a 5-10% payout of what they sell it for. Where's the other 90-95% going? And on top of that you get charged a 6.99 processing fee!! I was in the negative with the last bag I sent. What a waste!! This place is a scam. I would give it a zero rating if I could. Better off going to platos closet or clothes mentor. I have also bought several items from thred up that were advertised as "might mistake them as brand new!" . That's great if it was true, but one pair of pants had a huge rip in the belt loop and my skin was exposed. I'm so disappointed and hope this review will help people realize they have options other than these frauds. Try selling on mercari or Poshmark too
Good for buying... 4/5
...so-so for selling. You don't get much at all for selling your clothes, but they do make it easy to clean out your closet.
So far, it's amazing 5/5
So far I'm loving bed able to find amazing deals on brands that I love.
Don't send them your clothes- RIP OFF 1/5
This company will rip you off for your clothes. You are better off selling your items at consignment stores like Once upon A Child or others in your local community. To submit over 20 items or more and receive a $1.20 credit is a joke. Please spare yourself from that experience and work with other companies.
Big mistake, huge! 1/5
By Cris and Gooj
After sending in my bag with mostly new with tags plus size items. It took them 7 weeks to process my bag. They accepted 15 items and paid me $14.35 and after shipping fee I made $4.31. I feel completely ripped off. I could have made so much more selling them myself but I wanted to try "the easy way". Also, my items have been selling like hot cakes for thredUP. I will update my review if anything changes.
Great finds just make sure it fits! 4/5
Love everything except return process. It takes forever to get your return credited back into your account. Helpful tip- they say you can use USPS or FedEx for returns but going the USPS route takes more time as the post office will inevitably field your package to FedEx and start transit all over again. Just drop it off at your FedEx office and save yourself time. Make sure to do your research on sizes , avoid returns if you can!
Got a full season of Duds! 5/5
I've been using thredup for the past 8 months and I LOVE it. They provide detailed measurements so you know if the garment will fit. Super affordable, good quality stuff!
Easy way to browse clothes & build a wardrobe 4/5
I really enjoy this app and how easy it makes thrifting for clothes. Using the app, I got free shipping on top of 50% off of my first order which is great. It did take a week for it to be shipped out & I do feel like quite a few items are overpriced.. but otherwise it's a great option for someone like myself who doesn't have easy access to thrift shops.
Terrible for sellers 1/5
I recently sent in a bag stuffed full of clothes, close to 20 pieces, and received a $21.05 payout. Absolutely ridiculous. I know that I won't get near what I paid for the items but $1 an item?? The clincher is that they are selling my items for $15-20 each. Wow!! My pieces were good quality and like new. I will tell everyone I can to not sell or buy from this company. They are stealing from people.
All measurements for the clothing is wrong so you have to look them up yourself. The app tells you the condition an item is in, but won't show you in the pics the stain or crack they mention. On top of all this items only stay in your cart for 24hours. 24hours should be enough time to buy, but when you have to look up the sizes to everything and wonder what stain or crack it may be mentioning you have lost the items in your cart. Save yourself the worry. You'll have more fun in person.
NOT free returns as advertised 2/5
Great concept and I loved one of the two items I ordered. I made sure that each item said "free returns" before purchasing. But when I initiated the return, I had to pay $8.99 for a return shipping label. Pretty lame.
I love my Anne Taylor clothes. Everything fit, and the shopping was budget friendly. I love the jeans! Some items still had store tags.