Do not sell to this company 1/5
I don’t get how this company is still in business and with such high ratings. I guess it’s because people BUYING from them are all super happy. But do you know why they sell things so reasonably priced? They paid NOTHING for it! I used this service years ago. The first time was good but after that it was nothing but a scam. Steals perfect clothes claiming not good enough yet sells them on their site for a good chunk of change. Pretty sure I had a new with tags item “rejected” even or if they did pay, they paid next to nothing. At least now the ads have enough sense to say “a little cash” cause frankly you’ll be lucky to get even a little. Now they do this bag thing so then don’t even tell you up front what you may get because they know they aren’t honoring it anyway. Used to they would quote you a price but they always lied and didn’t actually pay it out. Do not sell... and frankly if you buy, you’re only getting a good deal because someone else got ripped off. Wonderful concept but theadup doesn’t deliver what it promises to those who want to sell.
Clean out your closet but don’t have high expectations 4/5
A great way to clean out your closet. This is definitely not a money making opportunity example .25 cents for each item they select. Then they donate or sell it to other places. It’s still great idea. I got more room in my closet now and made $5.00 from one huge bag of clothes that I would never wear
Loving it 5/5
Easy to use app, have found great deals. You are able to return items for store credit if they don’t work but the descriptions are great and they items are just as described. A++++
Love this place 5/5
Every time I go on the app I find different things, and I always manage to find things I love. I use the favorites feature often to save things I find. This is the only way I shop for clothes now!
This app is great, there’s tons of cute affordable items. I also love that you can get notified if an item currently in someone else’s cart becomes available. A little addicting, since inventory is constantly changing. Love it!! ❤️
DO NOT SELL TO THEM 1/5
I recently sent well over $500 with of name brand jeans that were in excellent condition (less than a year old, no tears, no stains) and you wan to know what they gave me??!! $1.70!! Disgusting! Plus they don’t give your stuff back after they quote payout for certain brands much higher than what they give you. Rip off!!! 😡😡😡😡😡
Fun site to use 5/5
Very happy with this site!
Love the prices and the ability to choose your brands. Also enjoy receiving a nicely wrapped gift box in the mail which is an extra bonus for consignment! Just wish the details of items were more informative.
Love this app 5/5
Streamlined and easy to use. Awesome app, awesome company.
AWFUL. DO NOT RECOMMEND 1/5
This app is horrible. The selection of clothing you can buy is incredibly limited, and the payout for the amount clothing I sent in unreasonable. I sent in a winter jacket, 2 pairs of denim shorts, a pair of jeans, a sweater, and 1 or 2 t-shirts. After all of that, not to mention the whole process took 3 weeks, I only received $1.25- which I now have to wait 2 more weeks to cash out. Overall, I do not recommend this app!!!
I am IN LOVE!!!!!! I am such a fan of online shopping and this is that on steroids for 1/2 the price. It's also very easy to make money with your old clothes!
My closet looks fabulous thanks to ThredUP!! Items are in great condition and returns are super simple
Fantastic deals that can’t be beat! I have loved everything I’ve purchased & will continue to shop w/ ThredUp!
Shipping times, Buying vs Selling 1/5
Shipping times vary as there are different ThredUP facilities. Don’t bother buying items from Vernon Hills, IL as they take forever to come. Selling isn’t worth it either.
I like the app. You have everything at your finger tips. Account details, orders, track packages, favorites etc.
Thread up 5/5
By Castle deb
Been waiting two months on my order I’ve contacted them several times it’s floating between Jacksonville fl and Palatka fl
I sent in 28 mostly name brand and most new if not like new. I got less than $1 for each item. ThredUP has already sold most of the for over $209. I’ll never buy or sell from ThredUP again.
Selling Clothes Is Awful! 1/5
I’m sure for purchasing clothes, it’s great, but don’t expect much money for any clothes you sell (if they even accept them). I didn’t even get $6.00 for over $200 worth of clothes/shoes. I could’ve done better having a garage sale. They only accepted a few of my items, not even things that were brand new (MK heels that I never wore somehow didn’t make the cut??).
5 stars for buying, 1 for selling 3/5
I almost exclusively clothe myself in second-hand styles these days, and ThredUP is great for gently used name brands. Selling to them is a different story, however. While they do make the process quite easy, don’t expect to get more than about $0.50-$2.00 per item — and then watch them turn around and sell it at 10 to 30 times that. Either their overhead is incredibly high, or they are making a glorious profit... because they are basically getting their inventory for free.
Love ❤️ 5/5
Love this set up! Quality of clothes is great and prices are amazing! Recommending to everyone!
Great app for purchases 5/5
I've had a great experience and have gotten amazing items dirt cheap on ThredUP! I've even told my co-workers about the app and they are now raving praises too. Now, keep in mind, we all have only used it for purchases- no returns and no sales. It seems that reading through many of the reviews- that's where the problems lie. Personally, I LOVE the app and won't ever quit using it!!!
This app is so easy to use and this company is wonderful so far. Clothes have all been in great shape with great prices. Their attention to detail in all aspects, from pics of the items, clear descriptions, nice packaging, emails, coupons, etc. make them a rare commodity. Shipping from the PA location is very fast (slow for the IL location) App does crash occasionally but will always reopen right away. Highly recommend.
Great App 5/5
The app is just as easy to use as the desktop site.
Just try it already!! 5/5
By Polished Gryl
I’ve always been a bargain shopper and literally cringe whenever I buy something over $30.... yeah that’s my limit. But ThredUP let’s me buy clothes that I wouldn’t be able to afford at regular retail price. Those expensive but oh so so pretty brands that I can only window shop are actually in my closet now and on me! ThredUP really changed my style and opened up a broader shopping range for me, I love it and you might too :))
Don’t do it!!!! 1/5
I would tell anyone buying on this site, you may get a decent deal however don’t sell anything. The amount of time it takes for them to receive and process your items is ridiculous. The amount you are given for your items, your better off donating to charity or free. Use Poshmark or EBay. All the items I sent weren’t even acknowledged. One was a brand new, never used Michael Kors purse.
I have been a fan of ThredUP for quite a while, the purchase, arrival time has been fine. But with excitement to find the launch of Luxe, portion of the higher end consignment?
I also was looking forward to participating in turning in several high market never worn tickets attached for resale.
I requested a “ clean out “ bag, it arrived in reasonable time, however? I had to “request “ permission to be allowed to submit, which was a bit unexplained in what were the requirements and no where on site could l locate?
I finally went to the contact us off of my account (and not exactly a breeze to find honesty) submitted a request of notification to see if whatever requirements of ambiguous requirements had indeed had been met? Or if not notifying either way.. I could not locate a “inbox” anywhere on site, finally finding a bot reply my mail had been received & would be addressed promptly by customer service. Well? It was not, nothing regarding permission to sell? Not allowed to sell? And no information even on requirements as I had requested not only for myself? But from several other people also interested n possible submission for resale. Frustrating, a bit displeased in lack of any representation contact, and honestly irritation in no documentation or contact even to explain WHAT was required from in to except. I liked the prior interactions, but the total disrespect shown in response time leaves an annoying displeased feeling, I even reached out respectfully to find a way to return the prepaid bag sent & still silently ignored. With so much competition filling the needs of both buyer AND seller in a reasonable time, with the excepted policies clearly stated on site, and ability to connect to a customer service representative when needed? I honestly hope they can find a way to resolve what is a def negative. Was going to provide even LOWER stars, but had to give the two additional (was going with ONE) to original as I repeat that my experiences from purchasing were fine.. but the lack of policy without contact information has led me to consignment elsewhere.
Best online experience ever. I will only be buying online from ThredUp from now on. THANK YOU
Love it 5/5
My new fave app!!
Love ThredUp 5/5
By MH in Ottawa
I am checking the site daily! Both mobile and desktop apps work very well.
Customer service has been responsive and has always resolved my request in a very satisfactory manner.
One wish - limit the number of times an item can be saved in someone’s cart or reduce the hold to random depending on # of likes in favorite.
Good except for one thing 3/5
You cannot search inseam sizes on the app like you can online. Otherwise it’s great. But There are so many selections I have to go online and search Pants, add then to my cart and then finish shopping in the app.
Do Not Currently Recommend 1/5
By Kaitlyn Sara
Prices used to be considerably low and payouts for items used to be really fair. Now, the prices are sometimes ridiculously high for consigned items and the payouts are literally on average less than $1, including items new w tags $30+
I would not recommend until they come down on their prices and start being fair with their payouts again.
Happy shopper 5/5
By Amanda Zimmy
I love thredUP! I always find just what I’m looking for and sometimes, something I’m not looking for but glad I found! Always great quality clothing and I love their return policy if I don’t like the way something fits. ThredUP fits my lifestyle because I don’t live close to any malls so I enjoy shopping from the comfort of my home. I would recommend!
I’ve enjoyed thrifty shopping my favorite brands and styles. Returns are easy. One time there was an issue with a shipment and they resolved it in a professional manner, I have bought and sold.
My one and only... 5/5
This site is AmAzInG! I love everything I have purchased from here and I have purchased A LOT!!!! 😘😘❤️❤️❤️
Great experience 4/5
When I first found Thredup, the app was simple in design. I preferred the web version. They’ve ,are significant steps to improve the app and have done an exceptional job. I now use the app almost exclusively.
Really happy! 5/5
I think the ThredUP app is really intuitive and easy to use. It works well. Love ThredUP for both selling and buying! I’ve got some really cute stuff including leather pants with the tag still on them for $499 for $78! Perfect petite fit for me! I’m a regular customer!
Great site! 5/5
I’ve gotten some fabulous finds that I couldn’t have otherwise afforded. Also sold clothes to them and the pay off was great. I highly recommend thredUP for buying and selling.
Love this app! 5/5
By Crys Michele
I didn’t even realize they had an app for the website! So now my shopping is even easier! I’m always checking the app for new things! I love it! 💛
I love this site just wish there was free shipping on less $$$ orders.
Stay away!!!! 1/5
By Outraged Consumer
Working with Thred Up has easily been one of the worst experiences of my life regarding online shopping and consignment. Not only did they steal my money, but their customer service is absolutely atrocious. It took months for a representative to respond to my concern and still nothing has been done to resolve my issue. Please spare yourself the aggravation and delete this app ASAP!!!!’
Added 2 credit cards, did not work 4/5
The payment did not work from both visa and AMEX. Only pay pal worked! Kind of strange! Never had this issue especially with AMEX
Awesome app; wished it was easier to find stuff
ThredUP App 5/5
I love ThredUP! And this app makes shopping so convenient! Thank you so much much for bringing outstanding deals!
LOVE IT!!! 5/5
No guilt fun!I'm addicted. Please carry men’s clothes
Best online thrift store ever!!!! 5/5
By Iris Lop
I love thred Up it never fails me and if they do they know exactly how to fix it!
I’m obsessed! 5/5
This makes shopping on a college budget so much easier! I’m in love.
Thrift store shopping at its best 5/5
Love being able to filter by size, brand, condition. Saves time and all the hassell
Of looking through racks to find a great deal. Everything I have received so far has been great!
I’ve placed a number of orders and everything has met or exceeded my expectations. They arrive better packaged than some new retailers send. Love ThredUP. Highly recommend unless you wear my size. Then there is nothing to see here sister, move along ... 😉😀
SO FUN & EASY! 5/5
I just used Thred Up for the first time and I totally enjoyed myself! Great deals for myself as well as my daughters! Will most definitely be a return shopper!
There should be a law against this company! 1/5
By Global Mermaid
After almost a year of dealing with this company I wanted to file a complaint with the CA attorney General’s Office for fraud. In short:
1. Too computerized
2. I feel ripped off with the bait and switch game of selling my items under different categories. You never know what sold or not they put clothes in different categories.
3. The instructions on the original bag I was sent were not clear and it wasn't till I reviewed them again and again and read more that I realized there were two different kinds of bags. They send you the one that gives them your clothes free and lets them have them. You have to ask for a different bag, if you want money back. Once sent —too late to switch plans.
4. The person I responded to was often different than the one who wrote. They kept switching names and emails. It became a guessing game.
5. Tricked-by having the VP of the Co send me a personalized email after I visited the site the first time. I thought -“Wow” this is such a personalized touch. NOT!!! Then I NEVER heard from him again and the guessing game of emails began.
6.You will be swamped with emails and ads - like from a firehose.
7. Losing my money and time I spent to carefully choose the clothes I sent and getting them professionally cleaned to meet their guidelines. Forget their guidelines- they just want to trick you so they get your best. You will never see anything more than $5.00 for quality items.
8. Literally taking months to process my bag of clothes and probably in hopes that I would make purchases, to exceed what I would be credited.
Excellent service, great value, and fun to shop! 5/5
I love shopping with ThredUp. The variety of items and and prices are great and I love discovering pieces that are new to me that shopping here reduces waste and avoids so much disposable clothing. The mobile app can be buggy sometimes (e.g. slow to load item images, occasional crash when switching filter, not maintaining filters), but these issues haven’t stopped me from using the app and their service or completing purchases.