Great idea & some great finds! 4/5
I detracted one star because I have felt that the payout for some of the things I have sent in was very low, especially when the items were up to date and new with tags. It also takes a long time for your clean out bag to be processed.
Otherwise, efficient and easy way to clean out your closet and to score a nice piece now and then. Also good for kids' clothes.
Great Concept! 5/5
By SERP Serf
Initially, I thought I could make some money by cleaning out my closet. Nooooo, that's Ebay's Schtick, and look at the problems they're having. Why? Because the forgot to serve everybody. So do not expect to receive a big payout, figure some deserving people have decent jobs, others are able to buy basic necessities due to ThredUp's charitable aspect, and the rest of us can find what we need if we do not shop with a sense of entitlement.
Greed was an '80s thang. So were giant shoulder pads. Lesson learned.
Wouldn’t recommend 2/5
By Manaj 😜
I had high hopes for this app, because it really is a solid concept. However, after searching for a couple days I finally found what I was looking for so of course I placed the order! The confirmation told me it was being shipping out of Pennsylvania and I live in California so okay, I never had expectations for the dress to get to me instantly. My issue is, I placed the order on Oct. 8. They accepted my payment of course and I was provided a tracking number. When I did not receive an email saying that the item had shipped I started watching online via the tracking number. The one item I ordered was not even dropped off to FedEx until Oct. 13. (With the 8th being a Sunday, that’s 4 whole business days.) Now mind you when I placed the order, the shipping was provided at 3-8 business days. Okay, fine. But now my item has arrived in Ohio, where the status has not changed since Monday Oct. 16. I understand that today Oct. 17, is only 3 business days, but my expected delivery date isn’t until Oct. 28.
I have called customer service and their best advice, is to “hang tight”
Such a waste of time and money! I’ll never order from this site again and will HIGHLY recommend my friends look elsewhere!
Slow and disappointing 2/5
I love the concept of ThredUP, but they are incredibly slow and give a low payout. Getting your conscription bag takes up to two weeks. It is a nice sized bag and great for a good closet clean out. It is pretty easy to get your bag sent back as well. Then it’s a long waiting game. It takes almost a month for them to even process your bag. Once they finally process, your funds are not available for another two weeks...but don’t worry, you can use them right away if you take the store credit. It wasn’t a terrible experience, but not worth going through again. Next time I’ll just go to a brick and mortar conscription store.
Very happy 5/5
Very happy with thredUP!
Rip you off 1/5
Don't send them any clothes!!! They'll give you $5 for an ENTIRE BAG of clothes and sell them for triple that each.
Ok for buying but do not sell 3/5
This service works well for purchases. I’ve had some very good luck and have used the option of store credit to avoid the high return shipping charge. However, their payout are EXTREMELY low. I would definitely NOT recommend selling. I sent a couple of items that were essentially new (for example, a coat worn a handful of times and a brand new pair of pants worn once) that were not accepted. They accepted over 10 items for around a $13 payout and sell those items for around $150 on their site. Doesn’t feel like a fair rate. I will say, their website does say the payout will be lower than consignment stores or selling on your own. But the rejection of essentially new items makes me skeptical about how they choose items and made my expected payout vs my actual payout very disappointing. My advice would be to go to a local consignment store where you have the option of rejecting their offer. Or just donate and take the tax deduction.
To the app/service—perhaps sending the reason items were rejected with the payout email would help people have more success selling. I sent a pair of Ann Taylor pants I wore one time that were rejected. With no information about why I just don’t have a ton of motivation to try to send in another bag.
Great deals! 5/5
I have ordered 3 times so far and everything I’ve received are in brand new condition. After reading the experiences sellers have had, I am a little worried that people will stop selling such great stuff to ThredUP. As for now, I am filling my closet with quality clothing from great brands!
Read reviews-Learn From My Mistake 1/5
I sent in a bag with some of the items still having tags. It took 2 months to process the bag. They "accepted" 8 of my items none of which were the new with tag items.
They sold all 8 items for about $89 total. My account shows a payout of $8.33 but of course I didn't get that. My available cash out is $1.34 If I cash out with a transfer to PayPal, when all is said and done I would end up with $1.31! So basically they paid me less than 1.5% of what my items sold for! Do not waste your time with these people!!!!!
Love the selections in here. I hope they can offer a nice deal of free shipping! 5/5
By Chai lock
Love to shop in here, great selections. Cheaper price . And the most important they have coupons and discounts . It's help little bit.
Favorite place to shop! 5/5
I check ThredUp before I check anything else out. Not only do I get awesome items, i'm never afraid to order because the return policy is so amazing.
Great deals! 5/5
By Bonnie Belle 91
I usually hit consignment stores, thrift shops and yard sales for all our family clothes but this way I don't have to spend all that time running around with the children!
Taken advantage of 1/5
I feel that this company has taken advantage of me. I took pictures of the items that I sent in my bag and have looked at the items that were excepted. They've only given me $8.20 for excepting:
American Vintage Jeans
St. John's Bay Casual Pants
Worthington Short Sleeve Blouse
Style&Co Short Sleeve Blouse
Rock & Republic Jeans
Apt. 9 Long Sleeve Top
Collection B Jacket
I feel taken advantage of.
My new favorite store 5/5
Why shop anywhere else? I love this store. I get my size (petite) and a huge variety of clothing for an awesome price, ordered from home. I seriously have no need or desire to shop anywhere else.
My new obsession! 5/5
Someone at work just asked me about all my new clothes!! It’s fun finding dresses for under $20 that I love! I drove 40 miles to a new mall with my mom. We ended up sitting outside Macy’s and spent $130 on all the Chico outfits Mom loves!! 3 jackets, 4 pants and 3 tops. Moms hooked now! Hard to shop at stores now!
Won’t let me sign up 1/5
Every time I submit an email and password it tell me it’s incorrect :\
By triish R
I’ve been ordering from ThredUP for approximately one year now, and everything I received was exactly as described. Always in great condition, clean, fresh! Love love love ThredUP
WELCOME20 promo code 2/5
K so why didn't my promo code that you emailed me work? Please apply it to my last order.
Love this! Select ion is fantastic and inventory changes quickly! 5/5
By Lo Family
Fantastic selection, easy returns, and great customer service. I'm hooked!
Works For Me! 5/5
I'm so glad I took my friends advice and tried this. I found a beautiful dress for my high school reunion in and have been able to find other cute dresses for certain occasions.
I've taken advantage of their return policy in giving myself credit because I turn right back around and buy something else.
So far so good from a buyers perspective, only one negative. 4/5
By Cozy burger
I've been totally thrilled with the purchases I've made, and have become a little addicted because of it.
Thus far, my returns have only been for items that didn't fit, (I'm very in between sizes) but I can't comment on the return process yet, as I just printed return slips, but I'll say that was very easy to do.
The descriptions for the items I have purchased have been extremely accurate and everything has arrived exactly as I expected to.
The customer service is stellar, truly the best I've ever seen! I am totally impressed by the company as a whole.
The shipping time for some of my items was very fast, while the shipments coming from the west coast, all the way to me in the mid west, took a bit longer, but not at any fault of the company. Everything was shipped out at the same time, I tracked daily and saw it was just usps slowly moving packages across the country.
I love, Love, LOVE the app! It's SO much easier to navigate than the website.
My one and only complaint at this point is that there are so many coupon codes out there but they are ONLY for first time users on their first purchase. I really wish they offered discounts to reward and thank their loyal and regular customers. Even if they took their new customer 20/30/40% off coupon and changed it to a coupon that any customer could use, just once a month, I would buy so, so much more and would follow through a lot more with my "on the fence" purchases, especially the non-returnable items. Even if I love the item, I have not been buying it if I know I won't be able to return it, but if I got an additional 20-40% off that item, I'd be a lot more likely to make that purchase and take the chance.
So if the company offered more coupons or had a reward program or something to help those regular and loyal customers save just a little bit more, I'd give the company a glowing 5 star review, and say it's absolutely perfect.
Love it!! 5/5
I am a purse lover and this app gives me access to some great purses and cloths!!
Upping my game 5/5
By JenienjenjisbGod Ghanaians
Had to replace some of my nicer clothes because of a little weight change. ThredUP made it affordable to replace some of my favorite pieces from some of my favorite brands.
By ThredUp Lover
Love this app. Easy & affordable 5/5
By SuziQ in PA
I have purchased some of my favorite pieces of clothing from threadUP and saved money. I am ready to send in some of my clothing and can't wait to get some credit to buy even more! So glad your selling jewelry now also. I have a ton to send in.
Where has this been all my life 5/5
This is the best idea ever! Everything I have received from Thred Up has been in prestine condition and if it doesn't fit, the return policy is terrific. Wish I knew about this years ago
Buying is great, selling is horrible. 3/5
By Sara Seidel
I love buying things from Thredup, but selling is a disaster. I sent 2 full clean out bags to them that took months to process even past the expected date and I was ripped off. They accepted 14 items from my first bag and only paid me $5. I added everything up they sold and they made OVER $100. My second bag they accepted 9 or 10 items and only gave me $2. I’ve never had issues buying or returning things, but they’re ripping people off when it comes to buying their stuff. I won’t be sending any more of my clothes into them.
By banana butt 24
Yes good very
Great finds for great prices.... and I love that I can recycle my pre-owned outfits for cash! Very well done app too, easy to shop, easy to use. Love ThredUp!
❤️this app! 5/5
Thred up app is user friendly and easy to use. Thanks for making online shopping easy and fun!
about thred up 5/5
awesome site for getting great clothing st great prices!
Had to switch devices to get free shipping 4/5
I saw that if you use the App to place orders the shipping was free. So in the process of placing my order from my phone the shipping did go to $0.00 but when I got to the Place You Order page the shipping was showing $5.99. I switched from my phone to my iPad and was able to place my order with free shipping. Could have been a glitch but it take more time by trying several times from my phone and sending an email. Still love the concept of this sight.
Great app! Great deals!
Love the concept 5/5
I just recently placed my first order, then I thought what do o have to loose, simply tried it out. Ordering made easy, shipping came quickly, nicely packaged, made me feel like a special customer, the clothing is like brand new, top labels, and just my right sizes,plan on ordering again. Found a new place to shop with quality clothing, happy customer.
Sold several items (27) with tags on them and made $10. What a rip off! The process to sell takes forever. Then they listed a few items wrong (brand) and I reached out to let them know and it was never changed. Also, after selling I got a generic email from someone in corporate asking about my experience. I wrote back with a tactful email full of suggestions and my thoughts and I never received a reply. I will not be recommending this to anyone! Even to shoppers because this company is making a lot of money by ripping people off for their clothes.
Great deals 5/5
By sandie H.
I’m rebuilding my wardrobe and getting gently used items gives you amazing deals I’m very happy with thread up!!! Love being able to shop from home♥️
One of my fav clothing apps! 5/5
Everything is practically brand new!! Great deals!!
Love ThredUP! 5/5
Great variety, accurate product descriptions, ease of shopping, and great to work with if there’s anything you need help with.
Stay away...I want it all! 5/5
By Typical shopper
Almost hate to share as I LOVE shopping at Thred up. Great app experience, great filters to find what I want, great experience as most items even better than they look but a no hassle return experience if not. I always choose the free store credit options for returns as I know I’ll be back.
Brand names items-Walmart prices 5/5
By Veenus the pop star
As a 17 year old girl I’m always looking for good deals on clothes. My favorite brands are VS PINK and Adidas- and let me tell you I have gotten the best deals on this site. I just placed my THIRD order in about a month. I started on the full site and recently got the app. This is an amazing idea and I’ve recommended it to everyone I know.
Stay Stylish! 5/5
Fun, easy peasy way to stay stylish, new duds feel good, this is a cost effective option to feel and save money!
New Wardrobe at lower price! 5/5
By New clothes girl
Over the last year I have lost a lot of weight. Thredup was invaluable as I needed to shift my clothing. Some of my beautiful pieces I sent in clean out bags, which helped defray costs of new clothes I could try out at home. So easy and helpful!
Rip off! 1/5
If you are a buyer, this app is great for you: they only accept items in really good condition, so therefore the items you buy are usually like new or new.
If you are a seller, this app is AN ABSOLUTE RIP OFF! I normally sell items I no longer use or need on selling apps like Poshmark, Mercari, and LetGo, but I decided to try this app out. The money you receive back is almost nothing. I just sent in 5 bags of clothes that I hadn’t quite gotten to uploading on my other selling app. THIS APP ONLY GAVE ME $15 BACK!!! I’M SO MAD! I could have earned so much more on my other selling apps! And half of the clothes is sent in they donated because “they weren’t in season”. Load of crap is what this app is.
Love this place 5/5
I’ve used Thread Up for over a year now! Absolutely love this place!!!
Love it 5/5
Can’t say enough good about this shop. I’m always excited to see pokadots on my porch.
Great options 3/5
Great options but the following should be addressed:
1. Timeliness of orders being processed.
2. Notifications about the status of our items- in processing and for how long?
3. Jewelry information- more detail about some pieces should be mentioned.
Absolutely Love ThreadUp! 5/5
Recently got a new job and had to SERIOUSLY upgrade and update my wardrobe. ThreadUp has been a Godsend! Everything I’ve ordered has been in excellent condition and been just a small fraction of retail prices. I’m hooked for life!
I've purchased several maternity pieces and some infant clothing. Everything has been great, affordable and arrives quickly!
Love this app 4/5
I love this app & thred up. I've purchased a lot of lovely items, shipping is always prompt and I've received everything as expected. I've not ever tried to sell items I already have or tried to return anything so I don't know how convenient that is. The only complaint I have regarding previous purchases I've made here is that I have received a few things that were visibly dirty and although I wash everything purchased prior to wearing I just found that to be a turn off.
Love it! 5/5
I absolutely love this app! Use it almost daily. It's an addiction!!