It is really easy to accidentally press the button and make your phone start making loud noise. The noise can’t be dismissed except by taking the phone out and messing with it.
Please, please, please just make another press, or a double tap, or a long press or *something* work to hush it besides taking my jangling phone out during a movie or funeral or whatever.
I find your product indispensable but i am looking to your competitors because I am sick of being humiliated by your stupid tile song at inappropriate times.
My Bluetooth is on and it keeps telling me it needs to be enabled. Horrible to track items. Reinstalled app numerous times and upgraded to latest all the time and doesn’t work. I spent money on this crap.
BIG privacy concerns 1/5
TILES EVERYWHERE!! 5/5
By Gjourdan hardy
Great product and the app serves me perfectly!
Nancy Smith 5/5
Best gift ever.
New version doesn’t detect Bluetooth 1/5
Useless app for now. Worked fine until this update. App doesn’t detect that Bluetooth is on and won’t connect to any devices. Terrible.
Annoying startup sound 1/5
Seriously, is there a way to turn off this annoying sound everytime you start the app?
Re: Why dont you submit it yourself. Its your site. Lazy.
Reducing to 1-star rating.
Constantly making my phone go off 2/5
I’ve had 2 tiles for almost a year now. 1 slim one in my wallet and another on my keys. A majority of my experience with these devices is accidentally pressing the button on them, making my phone ring regardless wether it is on silent on not. The keys get pressed against the tile while I’m carrying something, or I sit down with my wallet in my back pocket, and then the phone starts ringing when I didn’t want it to. There needs to be a way to disable this. As an Apple Watch owner, this find-my-phone feature is from tile is redundant anyway. I asked Tile on Twitter if there was a way to disable it and they said there is not. That was almost a year ago no and still no word about an update. Until I see that this feature can be disabled I will not be replacing my tiles when I’m the batteries die.
Battery/CPU killer (possibly iOS 11 related) 1/5
After several weeks of dramatically reduced battery life and general poor performance of my phone (iPhone 6+) and many attempts at tuning the system to improve matters I just assumed that my phone had reached the inevitable point where it simply couldn’t keep up any more with the latest operating system, iOS 11. This was somewhat surprising but I resigned to buying a new phone.
Then yesterday I took another look at battery usage and saw Tile right up there at the top with 20% background usage!! It was in the list previously but never this high.
Right away I disabled background app refresh for Tile and turned off Bluetooth in the Tile app settings.
After a day now it’s like I have a new phone again. No more massive battery drain. No sluggishness.
I rarely give reviews but I felt I needed to draw attention to this problem. Until the issue is identified and remedied I shall have to keep Tile disabled. I see at least 1 other person with similar issues here.
Keys found after purse stolen 5/5
My purse was stolen over a year ago. Among the items in my purse for my keys. I recently got a notification from Tile that they had been located. They gave me a map of the general spot and as I got closer, The map got more detailed. I was able to pick up my keys today. Considering a new Acura electronic key cost about $250, I was happy happy happy. I love Tile.
Tiles don’t ring my phone 1/5
This app is not dependable with the iPhone X. Double clicking my tile doesn’t make my phone ring. I thought my phone was stolen but it was near me, only the double click of the tile wouldn’t work. Not really worth the money if you are expecting it to work as advertised. My phone wasn’t even on silent btw.
Saves us so much time! 5/5
By happy house of teenagers
My family has been using tiles for a few months now. We love the system and it has saved us so much time and aggravation. It's especially helpful when you share the lost tile with others. My son just shared his wallet Tile with me while he was at school. I was at home and found his wallet within 5 minutes under the seat of the car in the driveway!
I'm not sure why people say it doesn't work - perhaps they don't understand best how to use it. Between the address, the Bluetooth circle and the ringer, we have many stories of finding lost items in minutes.
Battery Drain, Crashes, Flat Out Doesn’t Work 1/5
- background app refresh is OFF on my phone, the app needs to stop nagging about not having background refresh on.
- location services is only ever set to “While Using” no matter what app, no matter how much Tile nags me
- Tile does not present the button that allows me to activate the noise on the Tile. Can’t even tell you what the name of the button is... only option is “Notify When Found”.
- Crash logs on phone show Tile crashes just about every time I try to use the app
Overpriced Bluetooth doohickeys with a poorly designed app.
Is it really that hard to just give me a “make it bing” button?!? That is literally ALL I want. Open the phone, have *my* phone find the Tile and make it make noise. Basic stuff and it fails.
I love tile app 5/5
I was struck with a serious illness and I lose my pills all the time wife arranged for tile in my pill case. It literally saved my life to find my pills after they were lost. Best invention app ever.
Needs work 2/5
By Big D14198
Tiles right next to phone aren’t recognized. By far not working as advertised. Something is wrong when so close and they can’t be located.
I own about 8 tiles and a couple pic up good.
Return process woefully cumbersome 1/5
A new Tile Mate activated on 9-17-17 stopped working on 11-9-17, within less than two months.
Getting an RMA requires searching through their Help screen which then requires going to their website. So far, not a huge deal. But then, if you purchased the tile within a group of four, you are required to return all four of those tiles. So now I have to remove the other three good tiles attached to separate items which means those items are no longer being tracked. Furthermore, the Tile Company will want to ask you some questions when you request an RMA. At this point, it’s not worth your time and not good to disconnect the three good tiles that are still tracking three of your items. Congratulations Tile Company, you’ve managed to thwart most of your customers from returning defective products, assuming that is your aim. Not exactly Amazon elegant.
I have been using Tile for two years without any problems. I recently upgraded to the Tile Mate. I am unable to use my Tile. I can physically see my keys while my Tile is saying it’s nearby yet there is no sound. I am constantly losing my keys and depend on my Tile. I am very disappointed with my recent purchase as it is useless to me. I will not be purchasing another.
No notifications??? 2/5
Ok. I purchased this tile to help me keep track of things I may leave behind when I leave the house. Unfortunately, this app doesn't give notifications to tell me that the tile is losing the signal from the phone, which would be great. That's what I thought this tile app would do, but it doesn't. May not be ideal for everyone, but I'd like to know I'm leaving something behind... not realize I've left it behind and simply use this app to find it.
Love the product, but the app keeps crashing 2/5
This product works great for me, especially since I tend to lose my keys often. The only problem is that recently, my app won't open and keeps crashing. This makes the product useless and not much help at all. Please fix!
Tile saved us $300.00 5/5
My wife lost her keys but with the Tile app I was able to get a reading between the car and house. I made the tile ping and it led me to her keys.
They were in the bottom of a bucket, covered with leaves she had picked up.
A few hours later I would have dumped them into the yard waste bin and they would have never been found.
Battery killer 1/5
By Slagged Heap
I like Tile in concept and have used it for a couple of years, but lately the app has been killing my phone battery. It's at the point where I just don't lose my items frequently enough to justify the battery drain so the app has to go.
Love it but.... 4/5
I bought tile after losing my $275 key to our new vehicle. Found the key, but certainly wanted a tracker. Tile saves the last location that it pinged your phone, so not handy with finding a lost item in your vehicle.
TILE will beep when you are trying to locate your item. But if you are not close enough to hear, that's useless.
I saw another device that SHOWS how close you are to your item on the app. That is handy for when a sound isn't audible.
5 stars if tile adds the "distance to item" feature!
App is good. Tiles are junk 1/5
I have 8 tiles. I’ve used the slim, sport, and original. The speaker that help you find them is seriously flaud. They randomly stop working. I’ve had the sport for 3months it failed. One of the slims stopped making noise after 5 months. One of my originals was bad out of the box.
There is other brands that do similar things. I’ll be switching. Great idea and the old version (few years ago) worked great. New version simply fail too much 3 out of 8.
does what it says 5/5
and can come in handy if you have many of them. You could use them for a purse just super glue it to the inside or sumthing
and also you’re bookbag or your car even lol it’s endless
I want to like this app, however because I refuse to give it permissions it thinks it needs I’m constantly being nagged. It’s almost like having malware. Respect my choices tile.
Location always on 3/5
Please make an option to disable the turn on music please ,is loud and annoying
Avoid - Slows down phone dramatically 1/5
With background app refresh enabled, the Tile App slows down my phone. I have to disable Location services and background app refresh to be able to use my iPhone 6 again. Simply awful. Can't believe I wasted so much money on Tile trackers since the app makes iOS have a very noticeable lag when the app is in the background.
Tile Couldn’t Even Figure Out The Problem 1/5
One day, my tiles started randomly disconnecting from my phone. I contacted Tile customer care and ran through repeated troubleshooting steps, none of which worked. They claimed they were “escalating” my problem. I waited weeks. I talked to higher tier support, who sent me new tiles. Those didn’t work either.
Finally, I talked to an engineer who offered me no solution. He just said they were unable to figure out why the app would not find my tiles. They offered me a partial refund.
This process took WEEKS and in the end, I was left without a way to track my stuff. The moral here is, these Tiles work until they don’t. And then you’re at the mercy of customer service and even then, they may not be able to figure out or fix the issue.
The audacity to complicate the app with Ads is astonishing.
I buy your tiles, now you come and ruin the simplicity of the app with your ads?
I will never again update this review.
I’m always on time half the time... 4/5
I’m usually late to everything and it doesn’t help that most of the time it’s cause I’m searching for my keys or wallet...😅😩. I seriously use this all the time. Thanks Tile 🙏🏽.
New Feature Request: Searching for my things with an assistant (Siri, Google, Alexa) “Hey Siri, ask Tile to find my Keys”... game changer. In-app Apple Pay support would be nice too.
Tile is great. Great at sucking battery. 1/5
By The Beeler
I love Tile. We have 8 of them. But on IOS11, it’s responsible for draining nearly 20% of my battery according to the settings.
Tile needs to figure this out and fix it, quick.
Straightforward UI - works when you’re in a hurry! 5/5
The tile app works really well. It’s easy to set up a new tile and when I’ve lost my keys, work ID, wallet, etc. it is pretty fast to open and ring my tiles. I wish there were a home screen widget for it to make it even more convenient.
Apple Watch App 4/5
Why can’t I use the Apple Watch Tile app to find my phone?
I love Tile. Finding my phone (by making it play a tune) from my watch would be great!
Received reimbursement retile 3/5
Tiles were ordered in August and according to mail tracking shipped and “delivered “ 10/21 when out of the country. Had to buy at ATT as by then most were not functioning. I am going to be reimbursed according to email. Received. Somehow they need to fix this as one should not have to wait this ridiculous time to receive the tiles when retiling.
Good personal service. Hope my not experience is faster.
everything u could ask for
Needs improvement on gps precision 3/5
Is definitely not precise, if i were to actually loose my keys and go out looking for them. I would be standing on the point gps indicated but it would be 2 blocks away. Love the idea, the product, but finding my tile pro definitely needs a huge upgrade. It also doesnt even accurately indicates the location i am standing. It indicates i am on another street 4 minutes away
Tile helps me every day 5/5
By Miss Pinky 1234567890
I have so many things to think about and I'm constantly putting my keys down in different places. Tile helps me find my keys, when I don't know where the heck I've put them. It's a lifesaver.
Useless app, useless, product, a complete waste of money..
App broken on iPhone SE 1/5
Tells me I need to enable Bluetooth when it's already enabled. Does not locate tile when 3 feet away.
Must be missing something 2/5
By mike smith252
This app gives me a very vague location and would never allow me to find it- should i lose it
A necessity. Apart of my everyday carry. 5/5
Whether you're ADD or just forgetful, or both in my case, you'll find yourself depending on this once a week minimum. Use phone to find wallet, or wallet to find phone, the app paired with the tile is a great tool.
Cool little gadget, only for one year 1/5
By Daniel the Tiger of the West
Each year you have to buy the tile again. I did not understand this when I first purchased. Still overall I would recommend.
Disappointing customer service experience... poor commitment to retention. Packaged with their model of disposable trackers, I’d recommend other similar products.
I own a dozen or so expensive instruments. Each has its own tile hidden away so if they are ever stolen – I have a very good chance of recovery.
Tile is amazing the app, not so much 3/5
Can’t add another device without my app crashing. Amazing product but the app needs a lot of work
Worth it 5/5
$50 for 2 sport tiles, if you think about it... time is money. This saves me tons of time.
One major flaw 1/5
The find my phone “feature” cannot be disabled, and the tile attached to my keychain or the one in my wallet is constantly being activated at inopportune times. Sitting in a movie theatre, dealing with an irate and fuming customer, driving (not only annoying, but extremely dangerous, having to dig through my pockets to look at the phone and dismiss the alert).
So disappointed. 1/5
Tile was expensive and hasn’t been worth it. I use a tile on small devices but when they’re lost, I can press find all day and the app will tell me that it’s playing the sound but there’s nothing happening. I’ve found the tile and held it in my hand while nothing happened, meanwhile the app is so excited because my tile is nearby and it thinks it’s making a sound. Brand new tiles. Happens with all three of them. Waste of money.
Great when it works but recent updates cause Battery and AirPods issues 2/5
I have been using Tile for over a year and generally have been happy with them. Since the ios11 update the app has caused serious enough issues that I’m considering getting something else for BT tracking. Issues I am seeing are two fold:
1) significant spikes in battery usage (example - going down from 100% to 40% due mostly to Tile in less than 4 hours)
2) AirPods interference causing failures to connect - turning off Tile background refresh appears to fix the issue.
Hope too see updates to fix these issues soon.
Drains battery like crazy. 1/5
I can’t leave this app on my phone or it drains my battery quickly. It ran in the background for 5.6 hours yesterday and drained 33% of my battery.
Get tile. You save a while 5/5
This is the first review I ever write. Tile has become a member of the family.. we use it almost daily, and with all the time we save, we use it for family picnics.. :)