Like it 1/5
I used to love this app but I don’t like that we can’t order ASAP...that’s an inconvenience.
Tropical smoothie at the courthouse in Virginia Beach 5/5
By Beachbum love
Best tropical smoothie ever!! Mary, the owner, has to be the nicest person and most professional. She has a really awesome crew of employees also. She always asks customers if they have the app and if they don’t she explains how great it is. I am a definite regular and have also backed her on the use of the app!! Also, please don’t get rid of the Chicken Apple club. Me and my husband love it!!!
Service not as good and food cold 3/5
By sassy curl
I bought a hummus veggie wrap and it was cold and the last time I bought a smoothie it was all on lid not presentable so I just don't go like I use to.
Good App 3/5
Please add a way to substitute items like remove bananas and add strawberries. Because of this I can’t order ahead. Please fix this. Thank you.
Waste of time 1/5
I spent $55, but did not get a reward. It just reset to ‘spend $55 for a reward’. It still shows my 24% progress towards the boosted part though... it just never actually gave me a $5 reward.
Great to order ahead but .... 4/5
... the program is not user friendly and intuitive. When in one area, it is hard to figure out how to change the store for pickup that is located in another area. Otherwise, love the convenience.
Awesome! Love the app! 5/5
By Tee, Sweetness, Lovesoul
Love the app!
Great place & location- Gold Star for owners! 5/5
On my first visit I had trepidation bc I didn’t know what to order, of course I went through the drive-thru, not a good call on my part (lol). Make your first visit a personalized one and go inside. You’ll get a better sense of all the menu items they offer. The name states, “The Tropical Smoothie Cafe’”, however, they offer a wonderful selection of healthy tasty foods such as wraps, flatbreads, sandwiches, bowls (same as wraps & sandwiches without the bread), fruits & superfoods... of course, don’t forget the delicious and customizable Smoothie!! And, for just a small amount, you can make it a meal! I tried their “banana, peanut butter, granola & honey on flatbread”, which is part of their breakfast menu, along with my customized smoothie and it was a delightful choice! All the team members have great attitudes & deliver the best customer service! The store manager, John, took time out of his busy day, to discuss a couple suggestions I had with the app. Since my husband calls me, “Sally”, I stand true to that by ordering off the menu and then customizing to what I prefer... I’m hoping they come up with a name for MY special smoothie 😬. A big thank you and shout out to Kristy who has gone above and beyond when she’s working to make sure my (special) smoothie is made to perfection!! I guess you could say I’m a regular now & love going there when I don’t have time to make my homemade superfood smoothie at home!
One more thing... besides how great the food and service is, i can’t emphasize how important the location is!! You’ll notice the location is surrounded by fast-food places, i.e., Sonic, Del Taco, Burger King, etc. There is a Jimmy John’s, however, it’s nice to chance things up once in a while, and, they don’t serve Superfoods!!
Thank you for reading,
Not in love with new upgrades 1/5
By kj minor
What are you used to be so easy with the new upgrade does not record your previous orders and hard to navigate! App says items are breakfast only items
I will not let you ordered chicken quesadilla after 10 not happy with upgrades
Nice & simple. 5/5
By B 16
Nice & simple.
Smoothie lover 5/5
By solitaire princess
I enjoy having another more affordable Smoothie haunt to enjoy my meal replacement at that is close by.
Quit totaling 2/5
By Indy Tony Z
Update quit totaling purchases and sending confirmation emails.
Still does not allow multiple credit cards (work & personal).
It good always has an error 1/5
By Mickey and mickey
The time slots need to be updated to 5 to 10 minute increments
I was $2 away from $5 off and the app just reset me all the way back to $55 till I get my $5 off. Customer support has been working on my issue since last week. Still not resolved, so you guys won’t be getting any more of my business until you fix the problem.
Tropical Smoothie 4/5
Good food, yummy tasting smoothies! I love the new cranberry flavors!
Love the store- HATE the update 2/5
Ordering used to be quick and easy. My location was saved and a couple of clicks later I could submit my order. My order was always ready when I arrived. Now, with the update, I always have to change my location but also the order doesn’t print out until after I’ve already arrived (I’m writing this review while waiting on my order, coincidentally). There is no point in ordering online if the restaurant doesn’t receive the order until after I get here. It would be quicker to go through the drive thru. Please fix this.
Wish it allowed to specify instructions n can’t order 1/5
The app does what it needs. Just wish it allowed for customers to write instructions, e.g. in the case where you don’t want sauce.
Update: can’t order because I have to pick up a date and time for pickup but nothing shows so I can’t choose anything.
It takes longer to use the app and it won’t save my local store. Opens up every time and puts me at some store in Florida. I’m hundreds of miles away. Thankfully I catch it before I pay and complete the order but u have to redo my entire order.
This recent App update is HORRIBLE 1/5
Since the recent update this app has been horrible. The old app you place your order and it will be ready as soon as possible. The store would actually get the ticket printed. Now the store does not receive the ticket right away. I will place my order, go to the stor right before the time for pick up is supposed to be, and they still have yet to receive the ticket. Very disappointed. It’s to the point where I don’t even want to go to the store anymore. Convenience is at an all time low.
Level up on the level! 5/5
Love the on-line ordering!!
I scan my app every time I get a smoothie but I never get the free smoothie after spending the 55$.
The Peanut Butter/Apple Power Up Smoothie 5/5
By Your mom's a hoe
Please bring it back!!!
Broken Arrow 5/5
Love!!! The staff are amazing and I love the Detox Island Green!
Love TS 2/5
Love TS but upset I lost my rewards on the app
The app is awful. Level up needs major improvements.
The good stuff 4/5
I really enjoy the restaurant and the app is very convenient but you can’t fully customize the smoothie through the app.
You can’t add fruit or white/milk/dark chocolate but if I was there to order in person I could get it completely customized. Why???
No longer able to order for immediate pickup 1/5
They took away the “Please make my order ASAP” option which completely ruins the purpose of this app. Now if I order at 1150 the soonest it will allow it to go through is 1215 which is worse than going and standing in line.
Bring that functionality back
New Update NOT Good 1/5
The newest app update is NOT an upgrade. The ‘ASAP’ order is no longer an option, the soonest it will allow you to order is 15 minutes and the store does not receive the order ticket immediately. PLEASE fix this!!
You can’t set to pick up ASAP. 1/5
I put an online order in yesterday and they said it won’t print out until 11:30 since I didn’t have the option to pick up ASAP
Love It - Just Consistency Needed 4/5
Love the app!! Just some tropical smoothie locations need to work on consistency of the menu items as far as taste.
Love this App! 5/5
By Mrs ziola
This app makes my life so easy...if only I could get the BIGGBY App to work as good as this does.
By wiordy woo
One of my favorite places to go and the food is healthy too.
Great features! 5/5
I like how easy it is to find a cafe 🤗😘
No more ASAP 3/5
Loved the option for ASAP pick-up. The update removed that option. Now I’m waiting for a MINIMUM of 15 min each time I order, even when there’s no one in the store. Bring back the ASAP option!!!!
Worst update 1/5
New update does not allow the option of leaving a tip and makes you use the credits you have without the option of not using it. Old app was way better. And. This app has been slow in sending my orders
Future orders 1/5
By julitha bulitha
The ability to place future orders has been taken away. Cannot select date or time to place order anymore . This is important for me. Plz kindly fix
Each release gets worse 1/5
Location defaults alphabetically. No favorites. Each release takes longer and longer to order just a single item everyday. Does anyone beta test this before release?
Best in area 5/5
By Tonya Powell
AWESOME CONSISTENTLY EVERY DAY.
Very upset 2/5
I starting using this app to order so that I could reach $55 to gain $5 credit. I only had $17 and some change left to go. Spent about $8 today and I notice that all of a sudden i have been restarted back at $55 but I was not awarded a $5 credit! I did not spend all of that money for nothing, what happened?
Online Ordering is the reason for three stars 3/5
By Tytys mom
I love this location and the employees are always great! I’ve been using the app for over a year and it was recently updated...not a fan. I placed an order on the app and it came through to the store six minutes after I got there. So not only did I have to wait but I ended up getting my order after people who came in the store at the same time I did and ordered in person....
Bad update 1/5
By Dusty IV
Update is terrible. Not intuitive at all. Difficult to get to past orders
Why change the app again?? 2/5
By Kelly Swickard
The app is less user friendly since the update. The app doesn’t allow to save a favorite location and defaults to the location closest to the user. In addition, the app no longer gives the option to use rewards. I had a free smoothie but was unable to use it on my order.
Horrible Update 1/5
The previous version of this app had its issues, but it had one thing going for it, you could actually complete transactions.
The “redesign” of this app has introduced many software bugs, the most egregious is preventing me from actually selecting a pickup date/time, thus preventing me from ordering.
Aside from the bugs that can get fixed, the bigger problem is the horrible UX and UI choices. It feels like this was outsourced to the cheapest company they could find without any real experience or business building applications.
This is extremely frustrating as this app used to be a part of my daily routine. Without the time savings it once offered, I’ll likely stop going to TSC as much as I used to.
The real looser here is my local franchise owner. They will loose my business through no fault of their own. :(
Unreliable and unstable 1/5
Always an error, or the site is down, or invalid store information.
Update Not Good 2/5
I use the app exclusively when I’m at work so I can quickly grab food or a smoothie when I’m running in between locations. With the previous version I NEVER had a problem with my order being ready in a very timely manner. With the update however, they removed the ASAP setting and it had made the app far less useful and TS itself far less convenient. Not happy.
Awesome Food - Awesome Service 5/5
By Mr. Mahogany
The TSC in Gambrills is my favorite location. The staff is friendly and professional, and the restaurant is always immaculately clean.
I love the food and the menu. You can find a wide selection of healthy options or indulge in a tasty treat.
I actually eat there daily.
New update needs improvement 1/5
New update is ok. Don’t like the fact that now the earliest time you can have your order ready is 15min after you place order. Most times, I order when I’m already in the store & don’t feel like waiting for it.
false advertising🙄 1/5
i waited until i heard from the developer to write my review and sadly, i didn’t get the response i was looking for. i sent an email letting them know that you CAN NOT toggle the $5 reward. i thought it was just a one time thing but this is my third reward that i couldn’t turn off. the representative wrote me back to say (and i quote)
‘The promotional offers can be saved for later, the $5 loyalty rewards cannot. It will apply automatically the next time the app is used and is intended behavior’
if that is the case, they need to REMOVE that from the description. i would prefer to use my rewards WHEN I CHOOSE (you have 60days) instead i am being forced to use it on my next visit.
please address or fix the description.
Didn’t give me my birthday reward 1/5
I downloaded this app specifically for the birthday discount and it said I didn’t have any rewards available. Pretty sucky way to spend my birthday, making a fool out of myself in front of the cashier.
automatic location frustrating 2/5
obviously it’s user error and I should have paid more attention BUT they changed how you place orders through the app, automatically placing the order on the location closest to you NOT your former favorite/set ordering location. It’s then frustrating you can’t cancel an order but then you call the location your accidentally ordered at, they aren’t able to see your order(?) and are subsequently unable to cancel it.