Hidden fees!!! 1/5
I have never used this app before but I’ve heard many good things. I was told I can choose the free option and so I did click on the free version vs the $39.90 fee! Turns out I did have to pay the 39 so I thought maybe a misunderstanding but that’s not cool. I get to the very end of it and the total fees are 79!!!!!! I am very displeased and disgusted at your false advertising and misleading information. I will never use this service again! Total rip off!
Latest update is unusable 1/5
Like literally unusable on iPhone 7. As in, no access to an OK, Next or submit button on any page which is available on the browser based version .
So you can look at page data all you like, but have no ability to proceed.
App went downhill. 1/5
Trying to force me to spend money to use the service after advertising it's free and that I can select free...It won't allow me to. I guess that was only for the first time.
TURBO TAX LIES 1/5
Don’t use Turbo tax! Turbo tax advertises a competitive price but ends up charging that price twice! Yep, I was charged $39.95 twice. I even printed the papers and read the disclosures and was still taken for a ride, even though I thought I was being careful. When I called to question them...the poor lady on the phone really did help me find the fine print. I felt bad for her and apologized that she was having to listen to my rant. She said I was not the first one that had called about it, and I’m sure I won’t be the last! Never would I have agreed to this exorbitant fee if I had been presented with all the information at the beginning! I will NEVER use them again! As a matter of fact, I already had my information entered into the H & R Block app. Sure wish I would have used them!
Terrible and burdensome 1/5
By Wizard Pony
While necessary in my household, application is a hassle. Frequent adds, poor design making it easy to accidentally subscribe to premium service, “deleting past data” notice to strong-arm consumer into paying for premium service, and slow.
Icons take too long. Presentation over substance. Camera snaps automatically, not allowing time to focus; manual setting would solve problem instead of wasting twenty minutes attempting to get image into focus before the automatic photographer kicks in.
App also repeatedly asks for reviews; three requests within 8 minutes of using. Tedious.
Bad company charges at the very end about 200 not helpful at all and refund takes much longer to arrive
Best tax app ever!!! 5/5
TurboTax is the most recommend service ever.. it’s easy and convenient
B jAcgygc 3/5
By Suave Xavy
VVIBE gYou ghg
Saved me a lot time thank you turbo tax 5/5
The best!!! 5/5
I love this app!!! It’s very easy and so helpful.
I have never felt so robbed while doing my taxes. I have used Turbo Tax for years and never had an issue. It always went smoothly and I filed for free. Not this year. Because I’m a server and had to claim my own tips - one extra screen mind you - Turbo Tax charged me $40.
There was no way around it. I even restarted my whole tax return thinking it was an error on my part. After I’d finally accepted the fact that Turbo Tax wasn’t going to give me any other options, I proceeded to finish my taxes. Then they ended up charging me an additional $40, totaling in $80 for 1 extra freaking page. WHY? I’m livid. This will be the last time I use this service.
The free one is bogus? 2/5
I opted for the free turbo tax and have received both returns and it still tells me they are accepted but not received. Last year I got a deposit date told to me ahead of time. What’s wrong turbo? Time for me to find a new tax prep-per??
I got this app to track my refund, but it has no provision for that. I’ve already filed my taxes, from my computer. This app only asks questions for filing, not tracking the refund.
The process is very fast and easy.
Last year! 1/5
By Missy hoard
I have been using TT for years but the services are not the same. I really don't understand how I pay for the better version of TT yet people with free are receiving better benefits. My TurboTax never updated or anything. I’m not sure what TurboTax response has to do with their poor performance this year.
Very Stressful+Confusing 1/5
I have spent all morning stress-crying because my taxes were rejected, and I could not for the life of me figure out why. I had about a million tabs open on my computer and I was jumping from screen to screen on the app trying to “fix” my return. TurboTax never gave me a definite answer on what was wrong, so I had to start from scratch. Different things kept popping up that I didn’t see the first time I tried doing my returns. Very unorganized. I was also forced to pay $30 for the Plus edition, it wouldn’t let me choose “free edition.” I got my returns done and finally it was accepted, but my experience was terrible.
Rip off 1/5
Not free 78.00 not free at all false advertising ripoff
App for IPAD: much worse. 2/5
I have been using Intuit Turbo Tax ever since it was only available on CDROM for IBM. Huge fan. Up until now, the software did its job almost flawlessly. I file a very simple 1040 from my IPAD with the latest IOS. The worst experience this year was trying to print a hard copy so I can compare with prior years returns. The “three bar” drop down menu does not contain any options for downloading or viewing or printing the Federal return. Again, this is the Apple IPAD app. I worked with customer service and they could not figure out how to see, preview, download, or print the return using the app (she viewed my screen and walked me through all menu selections). We could not find download or print either before I payed the $40, or after I paid. The customer service specialist eventually told me to log in thru my safari browser and go thru the menu there. THAT is the only way to print. What good is the app if it forces you to file your return without actually seeing it? I will not be using the TurboTax app anymore if this is not corrected.
Some other things to mention here that should be fixed. When attempting to enter, for example, my “mortgage interest paid”, there is no obvious “entry field to click on” to enter a dollar amount. The software programmers thought a straight straight line across the screen would suffice as a data entry field. I “stumbled” on the data entry field by randomly clicking around the screen. What’s wrong with a rectangle with a “$ xxx.xx” ? Also, there should be a definitive “next” button on every screen to indicate to the user to proceed the the “next” page or section. The software left me guessing if I need to swipe left or swipe up. A couple of times I was lost and had to manually navigate back to where I left off. Very bad user interface. I did finally print a hard copy, review, and file electronically. Total file time not including State (Illinois is free online) was approximately 3 hours. I would have had it done long hand method in less than 2. Your Apple IOS App software needs help.
Why are you asking me for a rating before I’ve finished my taxes? 1/5
You’re interrupting me while I’m trying to fill out my taxes. Why are you asking for me to rate you before I’m finished. Poor customer experience.
By honeybun (Tor Camorlinga)
As an interaction designer myself, this is an incredibly flawless experience. Though I do have a few pointers...they gotta pay me for that though 😂
5 stars until the last step 1/5
By Hebsjoaha kalkdjdjbsbnana
...clearly documented issue with the CAPTCHA plug in not working. Fix it!
Update: I was on Wi-Fi, then closed the app and tried again on AT&T LTE in a major urban area. iPhone 8.
The app works great, did mine and my wife’s taxes on the tablet with no issues. The interface is very user friendly and got our refund in about 5 days! 👍🏻
Turbo tax max 4/5
By Lol Owl11
Loved the online service. Fast and easy. I paid extra so I could talk to a CPA as my husband died this year, and I wanted to make sure I was doing it correctly. He said he couldn’t help me as I was on an iPad, and not a computer. Why then does their program operate on this, or why did it not say, do not use on an iPad? Overall happy. Disappointed with CP A help. There was none for me.
From a+ 2017 to F 2018 1/5
I’m not quite sure what happened between last year and this year but. I’m having a horrible time. Last year I used the free version. This year I opted for the more expensive version with help. I’ve requested live help twice without receiving it once. Instead I’ve been directed to pre-written directives that quite frankly just insulting to one’s intelligence....
So good So Far? 4/5
I’ve been reading the reviews and I don’t really understand what is all the ruckus about the app not working. My first time doing it ever, I’m originally from Brazil and this was my first time ever doing my taxes. And far as I can see, it went smoothly and easy, obviously there where terms and words that I didn’t understand at first or what what I have the right to claim on my taxes, but seriously, the (?) option alone helped me to go through doing my taxes until the very end at, so far, 0 cost. You can call it, the Millenial luck with technology but seriously, I think I did everything just fine, I got no kids no dependents to claim, my health is perfect, I live with my parents, no dependencies, really, I got nothing to claim and still I got 1100 dollars back and some more for 6 months that I’ve been working in the company until I got my first W2. I just don’t give 5 stars bc I haven’t seen the money being deposited at my bank acct yet, so I can verify that it truly works. But as far as I can see it’s reaaally good.
Besides, people go too fast to give a bad review for things that isn’t really that big of a issue, SO WHAT that the camera didn’t recognize a 4 and put it a 9, just input the numbers yourself, will take you less then 7 minutes! The rest of it it’s just answering questions. HOW CAN IT BE that people complain about little stuff like that and give 1-2 stars just bc of that! Geez. I’ll make an update once the money is deposit on my acct.
I did my taxes on 02/19/2018 early morning. Just for the record so people know how fast it goes until he money comes to you.
Reading more than 100 reviews , mostly all bad , perhaps my dad can file my taxes where he goes , he gets charged 20 bucks and still receives them back with his fed tax Lol I was so down to do them here to show him wrong but perhaps he much smarter than me 🤨🖕🏻 thanks people !!
Waste of Time 1/5
Spent an hour filling in my info turning down all the “optional” offers to upgrade to deluxe. After filling everything in and taking about an hour of my time I was told I had to pay $96 for deluxe state and federal in order to file my taxes. Thanks for wasting my time. I’d rather spend another hour filing my taxes somewhere else then pay anything to TurboTax. At least now I know not to waste my time with this app next year.
Excellent and Easy 5/5
By Mookie Palmer
I absolutely love this app ♥️ I’m only 18 and I was so nervous about filing so I kept putting it off. So finally I decide to download it and I’m telling you guys it is SO EASY 😁💯 Just download it and you’ll be as happy as I am!!! Thank you Turbo Tax 🙌🏾😘
By hairy buttdick
Easy easy easy
Easy and Convenient 5/5
By Chef Man
This was my first time using this app and first time doing taxes on my own. I loved how each step was broken down and made easy for a first time user. Saved a lot of time and frustration. Great job!!
Bait and Switch 1/5
Stay away from this software. They tell you as you start doing your taxes that they will charge you $39 (regular $49) to file your taxes only to then add a $36 charge to submit your state taxes. So it will cost you $77 to file your taxes. Such a ripoff!!!
Never again 2/5
I’ve been using turbo tax for several years with no issues, unfortunately all good things come to a end. I can’t even check on my status with Turbotax or the irs I just keep receiving same information that my information don’t match.
How can that be, I spoke with Turbotax rep and was told they don’t know what’s happening call the irs, it’s processed on our end.
If I paid I want you to give me useful information not a scripted line from your books
How was my return rejected, when on the Turbotax site clearly states the it was accepted?
Keeps asking me to upgrade and rate it before I even have a chance to use it. It also rotates the photo making it very hard to get a photo of w2
You can’t talk to a real person when needed 1/5
By bridgitt adams
I did my taxes with them and they sent me my card, but I lost my card and now I can’t report my card lost or stolen because I don’t have the last four digits of the card number ... I can’t reach a real person and when I do they say they can’t help me .... my tax money is lost and they want help my solve my problem!!!!!
App keeps trying to charge me more to file 3/5
It keeps trying to charge me more then what I should be paying
Not working 1/5
I doesnt work it stays stuck on securing a connection
App freezes 1/5
Freezes quiet frequently. Where to use swipes and where to look for buttons is confusing. Have been using Turbulence tax for a while even though it costs a bit more. But this year has been frustrating. Imports from banks failed with cryptic message. I had to type in even though my banks are in supported list. Since I have plenty of time to file my return, planning to check both HRBlock and TaxCut.
Like Turbo, hate the app 1/5
The app refuses to let me log in. I even changed my password and re-downloaded the app. It says I’m putting in the wrong info.
I love how easy it is but yet when you’re stuck and you need to call customer service they’re not their to help because either they’re closed or they’re experiencing high volume calls and just hang up your call. Like sometimes I liked to be takin out to dinner before I Get F$%#€~d Over!!! Never again turbo tax never again..
Turbo tax is great 5/5
Very easy to use
Not accessible with voiceover. 1/5
By NY Times Fanatic
This app is completely useless to me. Because the buttons are invisible to voiceover, I couldn’t start filing my taxes.Device: iPhone X
Easy to navigate
Not worth it 1/5
I filed everything correctly and it keeps telling me I entered the wrong birth date. Waste of time
Frequent turbo user 4/5
I’ve you turbo tax for years, and it has been very accurate with the biggest refund. Normally I am charged for filing Anna not the preparation. This year I feel like I was charged before I filed.... I was not ready to file state, but I did anyway, because I didn’t have an option not to, then there was an extra fee that was not explained. Also it was trying to get me to pay for Turbo Max and if I wasn’t paying attention, it would have changed me. Otherwise I’m happy with the service.
Hassle free! 5/5
By Nicholas Sr
You’d think I’ve been doing this my whole life!
I had filled my taxes, received an email saying it was accepted by the IRS and when I went to check the website to see if everything was good, I had gotten a message prompt stating that my taxes were rejected and needed fixing. Now it won't let me fix the issue or refile but states that the IRS accepted my tax return. Every day I check TT and the same error prompt is telling me to fix my taxes but there's no way to refile.
Ease of use could be improved 3/5
My husband has no SSN and it should be an option to enter NRA instead of a SSN without having to print out the whole thing....also, it won’t let me move on to the Health Insurance section without his (non-existent) SSN.
I filed with TT last year, before being married tho, and it’s very straightforward and simple to use.
Also now, the app keeps saying there is a “slight snag” when I try to open the health insurance section....it’s been telling me this for about a week now. What should I do? (And I can’t seem to get customer support without signing up for plus?)
Pretty horrible 1/5
Constant crashes. Took 3 tries to finally file. Every 2 seconds they ask you to upgrade.
Outrageous Filing fees 1/5
Do NOT use this company. They ended up requirement me to pay $39 for federal, $39 for state and $39 to deduct those fees from my return. This come out to above about $120 in fees that they charged me. Roughly 10% of my return was taken by them in fees. I feel like this was a scam. I will never use this service again.
Issues maybe? 3/5
I’ve been using turbo tax for some years now. This year it didn’t automatically upload my w2 info from the previous year which it usually does. Prompting me to have to wait for my job to send me my w2 & manually input the same information that they have had for years back into the system. One of the great features they (had) & which I think it’s part of the service I pay for every year. Might as well go back to H&R Block if that’s the case.