Lack of iOS 9 support???!! 1/5
Its so rediciulous that the app is compatible with iOS 9.0 according to description while after installation it requires the user to upgrade the iOS version!! What does this mean ????!! I really hate these nasty tricks!😡😡😡😡
By K.I.R.K (music)
I love TurboTax, and have always found it very user friendly. This time around,however, I did not realize of get notified that my Taxes were not complete. They charged me money, sent an email confirmation, and even said thank you for using TurboTax. Been awhile, and I assumed I didn't receive the returns I thought I would, so I logged on the app. What do you know? There were still steps that needed completed, and now my taxes are sent in late. Not really their fault, but now I feel ignorant. Lol Most often, you pay at the very end to confirm the sending of your tax. Smh
Easy and satisfying 5/5
By Generous Prince
Definitely a go to for taxes!
Great experience 5/5
By Sil bill
First timer and I loved it, easy and simple 🙌
Cuando llega la versión en español
I can't give this a lower star rating? 1/5
The cost for this service is not free as advertised. Sure, whatever nothing is free. But the price has been steadily rising over the years. What's more, I'm now on day 22 of waiting on my tax return. IRS said they released it, and when I called to ask where it was, they passed me off to a third party bank who allegedly has my return. I paid a lot to get my taxes done this year, I expect a little more from their customer service. Still waiting on my return. Never filing with Turbo tax again. It's cheaper to go to an actual tax place, you'll probably get better service with them too.
messed it up 1/5
A month after filing my state return with TurboTax, instead of a refund I received notice from my state that I have to resend all my paperwork. SO I checked and found Turbo Tax had UNDERREPORTE my state income and that I actually OWED taxes! So now instead of paying $90 like I should have in the first place, I no doubt have some late fees and other penalties in my future, AND IT IS TURBOTAX's FAULT. I'm SOOOOOOO glad I paid them $200 to file INCORRECTLY!
Hope u don't need a copy of your returns 1/5
So you have to upgrade to get a copy of your returns...fine..I tried...spent an hour on the phone trying to get my 2015 copies and all that the rep could tell me was that there must be a glitch and there's nothing she can do. Fine to file, hope you never need to get a copy cause you won't have access to them.
ZERO STARS 1/5
TURBO TAX IS THE WORST.
Will not be using turbo tax again. 1/5
By Son of a one eyed prarie dog
Turbo tax in general is a sly, lowly thief of a business and the application is not much better. The app seems easy enough but in certain circumstances makes t more difficult than filing a paper return. As stated, I will never be using turbo tax in any form again.
Easy to use, hard to get live support 3/5
The app was easy to use but the live chat/phone customer service was annoying. I tried several time to contact thru live chat and never got thru. I spoke with one helpful person but missed the scheduled call back and no follow up. The whole mirroring of your tax return for help doesn't work or agents aren't trained to use it properly. I will say it's been 2-3 yrs since I have done my own taxes which is part of the reason I had any questions at all. Otherwise the app is flawless. If you need live support you may want to try another app to save the frustration!
Zero stars 1/5
By News Fiend
In the past, this app allowed users to track their tax returns. Now, I don't know what its purpose is. It just seems like an add to sell TT services. Well, I already purchased the service and just want to know the status of my return. Complete waste of time.
First time to file my taxes on my own; this app was a Godsend. Extremely user friendly and thorough process to guide even the greenest of green through filing. I won't be going anywhere else for my returns!
Thought the app worked very well
App could be better 3/5
Wasn't a terrible app they did make it simple but yes the hidden $60 fee was a bit random and granted anywhere else will charge you more especially H&R Block so all in all decent app
Easy as 1,2,3 5/5
The best place to file your tax and get back Maximum return
Good for a crunch 5/5
Had to do my taxes in 30 minutes and it happened with the app. Makes you pay for extra but if your smart you save more from doing it.
You have to pay always, no matter what and it's not easy to file your taxes. I won't used again. Last year I used TurboTax again and I get audited.
Stress free 5/5
Stress free easy to use!
Way 2 Easy. 1st timer! 5/5
Simple, easy. Great service.
Last minute 5/5
I waited until the last 2 hours to meet the deadline and Turbo Tax was awesome. I filed self employment and it took me through all possible deductions. This app was great and was able to do my taxes with an IPad, year ago this would be unheard of. Would put 10 stars if I could.
By God are good!
Answered all of my questions and simplified EVERYTHING!!!! Kudos
Great app very convenient 5/5
Helped me a lot!
Best of the Best 5/5
It's my first time filing for my own taxes and lord knows Turbo tax made it so quick and fast for me. I'm grateful for the experience and will definitely come again.
By Mad black man! 😡
Turbo Tax was super easy to use. I'm not sure if I used this app last time but the app was very clear and smooth and easy to use. It almost seemed a little to easy but it's so great to file taxes without the frustration and hassle of filing taxes. It can be confusing at times and this app made it so simple and easy and I am very pleased and satisfied with my refund and I could not have done it without this app.
Last minute savior 5/5
Didn't do taxes until 5pm on the last day. April 18th. Was done in 20 minutes. And I have never filed taxes before. I got almost 2000$ back. This app kicks butt.
Filed federal free. Then my end total was $94. Never using it again
Was great for me but then again my taxes are simple xD
It was cool 5/5
It worked well, I got the same as H&R Block offered.
ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!! 1/5
By Skoooooooooot 😎
Seriously. Try get a person on the phone. Good luck!
Easy, why did I until until last minute to try this all? 5/5
Easy, why did I until until last minute to try this all?
SAVED MY LIFE ❤️ 5/5
I love turbo tax I've used it for the past two years. It's so simple. Especially for someone like me who has no idea what they're doing. But do make sure that you understand it's only free if you only file your federal taxes. So expect to pay 29.99 to file your state taxes. Keep in mind that although it's two sets of taxes, you only fill out the questions once. So it's really convenient. If you were to do it separately you might have to fill it out twice. I paid an extra 20-30 dollars to have my previous information transferred over. And that saved a lot of time! I love TurboTax ☺️
Tons of new added fees. 1/5
They have added new fees with vague descriptions. Forcing you into paying $100 for why used to cost less than $50 last year. I'd rather pay $100 to a real tax worker than this poorly serviced app. Will never use again.
Nothing was free 1/5
They con you. But I agree.it was easy to file...you still have to pay for state taxes and some other charges. You always need to pay something.
quick and dirty 5/5
easy to use and fast. ifiled on the last day and turbotax didn.t look down on me.
Hidden fees, account sign ins inaccurate 1/5
I signed in with my email and it logged me in, and now I cannot get my AGI because apparently that was on last years account, even though they are the same account connected to the same email. They have hidden fees even though it is advertised as free, and then tried to make me pay it TWICE because of the idiotic way they handle accounts. Their automated customer service is the most useless thing in existence as well.
If you're looking for FREE tax preparations, look elsewhere 3/5
The live chat support was a cool concept, but was a bit buggy and unstable. I have an iPhone 7plus with no network issues, the unstable behavior was definitely app related.
From previous experiences with TurboTax this time around my tax preparations felt more honest. However, I wish I could of downgraded my plan since I didn't need all the extra stuff I originally signed up for once the application probed information about my investments. I really loved doing part of my taxes on my phone, it almost didn't feel like such a chore. Regardless, I will probably file again with TurboTax next year. Please improve the plan selection systems.
This is my 5th year using TurboTax and I really do like their guidance. This year I also like that you you could do I on the phone. The only thing I didn't like compared to other years was some of the pop up support. It might have been due to the difference of platform. Overall I would recommend it.
I wish I could give this zero stars 1/5
I accidentally selected some forms I didn't need, but because they wanted to charge me for them I couldn't go back and change it. So thanks for taking a $100 for nothing.
Great product! 5/5
I was able to complete my taxes in a few hours and file via iPhone during an extended overseas trip.
A life/time saver 5/5
Im horrible with bureaucratic stuff and paper work. This app made it so easy! And it was super polite. I love it
Idk why but I have used TurboTax for three years and all three years they have screwed me over. Never ever again will I use them. Do. Not. Use. TurboTax. They need to be stopped.
Overpriced and overrated 1/5
Filing taxes has gone up to an absurd amount through this app. It is now $134 to file standard 1040 with no deductions.
Tax Hawk is better!
So easy and fast!! 5/5
It was so simple
Use Every Year 4/5
I have used Turbo Tax every year since I have had to file and I will continue filling here for years to come.
I will say this years version was not as easy to follow and there is a feeling I am forgetting a section.
I will still use them but just that part was a little frustrating.
Do not use. 1/5
By Unhappy camper 7463839
After you put in the time to fill everything out they reveal their hidden fees and there are a lot of them. expect to pay well over $100 just fill out your taxes and to pay it with your federal return is another $35. I will never again use TurboTax.
Works for me 5/5
By Draw perfection
It works well for me!
Site crashed on tax night 1/5
I got kicked out of the web version at 10:20PM the night before taxes are due. Epic fail. Obvi people are gonna be scrambling to complete returns. Magically, the crash happened after I had paid for the product. Will expect at least a partial refund. Superfail.
Reels you in but doesn't deliver 3/5
I mean it works. My 2016 taxes are filed and it only cost me a little under $150
Do us a favor and take out the word FREE
Moving in the wrong direction. 1/5
Software is supposed to get easier as years go by. TurboTax is getting worse. They ask tons of questions that you don't know the answer to, and half the time they don't have anywhere highlighted that will tell you where you can find this information. It used to be so much easier. Simply it for us who don't understand taxes!
And payment! It used to be cost efficient to use TurboTax. Now there's all these extra fees they get you with. It cost me almost as much as it would if I went and had my taxes done professionally. If TurboTax doesn't get it together soon, I'll be getting it done by an outside source. Ridiculous that it's done by me and I'm paying so much money. Figure it out TurboTax!