The app doesn’t work 1/5
It redirects me to the website after I press what version I need and keeps starting from the beginning. I would give it 0 stars if I could.
Why do we have to sign in and provide personal info now? Until this update the info was not personal. I’m deleting app if I have to save my tax info on my phone.
Free tax filling 1/5
By Victor A. Perez
Efyu. I want free filling from the government. Stop being corrupt and stop lobbying. Just because it is legal, doesn't mean it's right. 🖕🏼
Not so much this year. 4/5
Years past I’d have been fighting mad if anyone told me there was a problem filing with TurboTax. This year, not so much.
Finishing 2016 taxes and have found it to be excellent as expected right up to the very point of reviewing the return, fixing small errors and actually efiling. And, as in past years, I found customer support extremely, superbly helpful, polite, and a pleasure to work with. ( American businesses, take note! I can’t think of another company that I do business with that I can heap praise on customer service, but I can and will TurboTax!)
However, to actually efile, I was getting error msgs that page can’t be found, blank pages, lock-ups, etc. to the point that I had to complete my return and efile with the iPhone app. Got er done, but by hook or crook! (Should I say “crook” when it comes to taxes??? lol!)
Can't get ahold of anyone 1/5
By Zac duh
Overall the app has been good however the last few days I've been trying to get ahold of someone for a specific question and I can't. "Connect to an expert" doesnt connect me to anyone and when it fails after like 10 minutes it asks if I want a call back. I say yes and then I either A: never get a call back or B: it pretty much says error try again later. If I go to the website to get help or "app support" in the app store it always brings me back to a page saying "log into app and connect with live person" which is impossible. Seems like they need a backup communication channel or a means to complain when it's not working. I guess it's ok though I only paid $50 for their services....
Turbo tax is my worst nightmare.. 1/5
I'm trying to get a copy of my return in the year 2015 and this app doesn't let me get nor let me pay for the “plus” version because it doesn't work..
Millennial math 3/5
By Disappointed 218
You do taxes yet boast your engineers give 110%...
You do understand how math works, right?
By Daniel Wildman
I did my claim on here and till this day i haven't received my refund.
"Free App" should say Sold your SSN 1/5
By Just done..
Can't even install it 1/5
Previous version of app the Touch ID functioned stopped working. This new version won't even install from the App Store!
Not accurate about fees 1/5
By Chaos 65
TurboTax is not accurate about the fees they charge you to do your taxes. A free file will still cost you.
It's good 4/5
I like it.
Done with it! Extortionism 1/5
By Fixed Review
I did my taxes. A month later I get an email that the IRS has rejected my refund. They need my 2015 Adjusted Gross Income. I did that on Turbo Tax. Why does it not auto-fill? Why am I paying $69.95 + $39.95 + $18.18 in app charge = @$130.00?! Total rip off. Do EZ File and/or FreeFile.com
Lack of iOS 9 support???!! 1/5
Its so rediciulous that the app is compatible with iOS 9.0 according to description while after installation it requires the user to upgrade the iOS version!! What does this mean ????!! I really hate these nasty tricks!😡😡😡😡
By K.I.R.K (music)
I love TurboTax, and have always found it very user friendly. This time around,however, I did not realize of get notified that my Taxes were not complete. They charged me money, sent an email confirmation, and even said thank you for using TurboTax. Been awhile, and I assumed I didn't receive the returns I thought I would, so I logged on the app. What do you know? There were still steps that needed completed, and now my taxes are sent in late. Not really their fault, but now I feel ignorant. Lol Most often, you pay at the very end to confirm the sending of your tax. Smh
Easy and satisfying 5/5
By Generous Prince
Definitely a go to for taxes!
Great experience 5/5
By Sil bill
First timer and I loved it, easy and simple 🙌
Cuando llega la versión en español
I can't give this a lower star rating? 1/5
The cost for this service is not free as advertised. Sure, whatever nothing is free. But the price has been steadily rising over the years. What's more, I'm now on day 22 of waiting on my tax return. IRS said they released it, and when I called to ask where it was, they passed me off to a third party bank who allegedly has my return. I paid a lot to get my taxes done this year, I expect a little more from their customer service. Still waiting on my return. Never filing with Turbo tax again. It's cheaper to go to an actual tax place, you'll probably get better service with them too.
messed it up 1/5
A month after filing my state return with TurboTax, instead of a refund I received notice from my state that I have to resend all my paperwork. SO I checked and found Turbo Tax had UNDERREPORTE my state income and that I actually OWED taxes! So now instead of paying $90 like I should have in the first place, I no doubt have some late fees and other penalties in my future, AND IT IS TURBOTAX's FAULT. I'm SOOOOOOO glad I paid them $200 to file INCORRECTLY!
Hope u don't need a copy of your returns 1/5
So you have to upgrade to get a copy of your returns...fine..I tried...spent an hour on the phone trying to get my 2015 copies and all that the rep could tell me was that there must be a glitch and there's nothing she can do. Fine to file, hope you never need to get a copy cause you won't have access to them.
ZERO STARS 1/5
TURBO TAX IS THE WORST.
Will not be using turbo tax again. 1/5
By Son of a one eyed prarie dog
Turbo tax in general is a sly, lowly thief of a business and the application is not much better. The app seems easy enough but in certain circumstances makes t more difficult than filing a paper return. As stated, I will never be using turbo tax in any form again.
Easy to use, hard to get live support 3/5
The app was easy to use but the live chat/phone customer service was annoying. I tried several time to contact thru live chat and never got thru. I spoke with one helpful person but missed the scheduled call back and no follow up. The whole mirroring of your tax return for help doesn't work or agents aren't trained to use it properly. I will say it's been 2-3 yrs since I have done my own taxes which is part of the reason I had any questions at all. Otherwise the app is flawless. If you need live support you may want to try another app to save the frustration!
Zero stars 1/5
By News Fiend
In the past, this app allowed users to track their tax returns. Now, I don't know what its purpose is. It just seems like an add to sell TT services. Well, I already purchased the service and just want to know the status of my return. Complete waste of time.
First time to file my taxes on my own; this app was a Godsend. Extremely user friendly and thorough process to guide even the greenest of green through filing. I won't be going anywhere else for my returns!
Thought the app worked very well
App could be better 3/5
Wasn't a terrible app they did make it simple but yes the hidden $60 fee was a bit random and granted anywhere else will charge you more especially H&R Block so all in all decent app
Easy as 1,2,3 5/5
The best place to file your tax and get back Maximum return
Good for a crunch 5/5
Had to do my taxes in 30 minutes and it happened with the app. Makes you pay for extra but if your smart you save more from doing it.
You have to pay always, no matter what and it's not easy to file your taxes. I won't used again. Last year I used TurboTax again and I get audited.
Stress free 5/5
Stress free easy to use!
Way 2 Easy. 1st timer! 5/5
Simple, easy. Great service.
Last minute 5/5
I waited until the last 2 hours to meet the deadline and Turbo Tax was awesome. I filed self employment and it took me through all possible deductions. This app was great and was able to do my taxes with an IPad, year ago this would be unheard of. Would put 10 stars if I could.
By God are good!
Answered all of my questions and simplified EVERYTHING!!!! Kudos
Great app very convenient 5/5
Helped me a lot!
Best of the Best 5/5
It's my first time filing for my own taxes and lord knows Turbo tax made it so quick and fast for me. I'm grateful for the experience and will definitely come again.
By Mad black man! 😡
Turbo Tax was super easy to use. I'm not sure if I used this app last time but the app was very clear and smooth and easy to use. It almost seemed a little to easy but it's so great to file taxes without the frustration and hassle of filing taxes. It can be confusing at times and this app made it so simple and easy and I am very pleased and satisfied with my refund and I could not have done it without this app.
Last minute savior 5/5
Didn't do taxes until 5pm on the last day. April 18th. Was done in 20 minutes. And I have never filed taxes before. I got almost 2000$ back. This app kicks butt.
Filed federal free. Then my end total was $94. Never using it again
Was great for me but then again my taxes are simple xD
It was cool 5/5
It worked well, I got the same as H&R Block offered.
ABSOLUTELY TERRIBLE CUSTOMER SERVICE!!!! 1/5
By Skoooooooooot 😎
Seriously. Try get a person on the phone. Good luck!
Easy, why did I until until last minute to try this all? 5/5
Easy, why did I until until last minute to try this all?
SAVED MY LIFE ❤️ 5/5
I love turbo tax I've used it for the past two years. It's so simple. Especially for someone like me who has no idea what they're doing. But do make sure that you understand it's only free if you only file your federal taxes. So expect to pay 29.99 to file your state taxes. Keep in mind that although it's two sets of taxes, you only fill out the questions once. So it's really convenient. If you were to do it separately you might have to fill it out twice. I paid an extra 20-30 dollars to have my previous information transferred over. And that saved a lot of time! I love TurboTax ☺️
Tons of new added fees. 1/5
They have added new fees with vague descriptions. Forcing you into paying $100 for why used to cost less than $50 last year. I'd rather pay $100 to a real tax worker than this poorly serviced app. Will never use again.
Nothing was free 1/5
They con you. But I agree.it was easy to file...you still have to pay for state taxes and some other charges. You always need to pay something.
quick and dirty 5/5
easy to use and fast. ifiled on the last day and turbotax didn.t look down on me.
Hidden fees, account sign ins inaccurate 1/5
I signed in with my email and it logged me in, and now I cannot get my AGI because apparently that was on last years account, even though they are the same account connected to the same email. They have hidden fees even though it is advertised as free, and then tried to make me pay it TWICE because of the idiotic way they handle accounts. Their automated customer service is the most useless thing in existence as well.
If you're looking for FREE tax preparations, look elsewhere 3/5
The live chat support was a cool concept, but was a bit buggy and unstable. I have an iPhone 7plus with no network issues, the unstable behavior was definitely app related.
From previous experiences with TurboTax this time around my tax preparations felt more honest. However, I wish I could of downgraded my plan since I didn't need all the extra stuff I originally signed up for once the application probed information about my investments. I really loved doing part of my taxes on my phone, it almost didn't feel like such a chore. Regardless, I will probably file again with TurboTax next year. Please improve the plan selection systems.