By Jae Ricks
Terrible service. Every single trip was canceled due to unresponsive owners. Turo has a bad rep with me and nothing can change that.
Medically Retired Veteran
Father and Husband
It was a great service, great communication. i think it would be convenient to add difference choices for mileage for the trip add it to the charge of the rental.
Everything else was good!
Go to Jail 1/5
By Crasht City
Every person behind this company and this app should be in jail. I’m not sure how this app is still legally scamming people and ruining their lives. Scam artists without oversight. Horrid car “hosts” and even worse customer service. Do not download this app. You do not want to go down this road.
Best APP 5/5
Best way to make money on your car.
Great App! Nice Idea! 5/5
customer satisfaction is ZERO PRIORITY! 1/5
I waisted around 15 hours for an approval and then when i called in they denied without any recourse to correct. Makes no sense because i rent frequently from other rental companies. Text customer service was rude and they deactivated my account for no stated reason. Why? How hard is it to inform customers of your reasons and policy decisions. Make corrected consumers out of them. Terrible business because customer satisfaction is ZERO PRIORITY.
Great until something bad happens 1/5
Was renting my car through them for a while. Then a renter took my car off roading or something and bent a rim, dented my fenders and destroyed my interior. I told Turo about it and they refused to pay for the damages. They say they insure your car but they will not pay when it comes down to it. I ended up eating the whole bill and had to sell the car.
If you are renting cars through them great! You can beat the crap out of the cars and there will be no repercussions. If you have a car and you want to rent it out I would avoid them if you like your car at all.
Super easy! 5/5
By Katie Braun
Love this app. I use it every time I’m in LA. I can request a car at 11 PM for a trip the next day at 8 AM and will always find someone to deliver. Great service.
Great App 5/5
I really like the way that this app how they rent cars and it’s simple and easy steps to pick up and return the car. I recommend it.
Beats renting from traditional rental places 5/5
This app beats renting from a traditional, rental company any day! It's fast, it's convenient and you can use your debit card to rent, they also appear to have a great relationship with liberty mutual so you can also purchase insurance when renting as well. I give this app a A+!!!!!
Advertised as 4+, must be 21+ to use. 1/5
Please change your age range to 21+.
Glitchy app 2/5
I’m using iPhone 6 and had to restart app and reinstalled a couple times. App is full of bugs and glitches.
Worst Car Renting App 1/5
By Queen prearranged
i never take the time to write reviews but after my experience, This is the ABSOLUTE WORST Car rental service out on the market. Oh yeah... and not to mention how big of a SCAM this company is. Sure they’ll let customers sign up, put their info in, click on driving status and it says your are approved to drive. Insert credit card information charge my card then. But believe me, the minute they charge your card and the money is in their bank account they will deactivate your account charge you refund fees, trip fees etc. what a f*cking joke and the biggest scam in the car renting market. I will be sure to tell all my friends, family members, co-workers, colleagues and in-laws to stay far away from this sh*tty company and app. You won’t be in business long while treating your loyal and potential new customers like this. I will also be sure to post on every social media sight I can find a profile for you, that this company is the biggest scam. And to top it off, I will make my HUGE social media and YouTube following aware to STAY FAR AWAY from this company.
Decent but not intuitive 5/5
Felt lost in the app at times during the rental and it wasn't clear how to edit things. Ultimately had to go to website.
Edit update: app has gotten a lot better. Best app I found! Make$ me $$$$$$!!!
Randomly downloaded on my phone 1/5
I never downloaded this. I looked at my phone screen and noticed it and thought how in the world did this download. I don’t know if this is a virus or what. But I know it’s super weird it did this all by itself...
Too much 1/5
By Artem lychak
Underage fee 30%
By Theo J.
Turo knew for 10 days that the car I’d reserved wasn’t going to be available, but decided to wait until the person whose car was stolen told me. Turo literally only has one job: facilitate the transaction for peer to peer car rental. They couldn’t even send me an email telling me to look for a new vehicle!
Excellent experience! 5/5
By Dubb Squared
Turo saved me from the headache of traveling to the airport and standing in ridiculously long lines for a rental car. If you live in Vegas, you can totally relate. Also, It annoys me that mainstream rental companies tie up anywhere between $200-$350 on my credit card as a “deposit.” I loved that Turo requires none of that. Find your car, book it, communicate with your host and off you go. It doesn’t get much more simplistic. My host was absolutely wonderful and incredibly helpful with all of my questions. Turo is now my go-to when I need a rental!
TURO is great iPad app is terrible 1/5
Works great on the iPhone don’t mess with it on my iPad
Awesome app!! 5/5
With the right business model you can make an awesome passive income with Turo! I definitely recommend them, but do read and make sure you understand all he rules to the app.
TURO 10/10 5/5
As both an owner and a renter I love TURO. Whether you're looking for a specific car to try out, a car delivered to your house, or just want the convenience of ordering a car with your thumb, this is the car rental service for you.
The ONLY place to ever rent from! 5/5
I’ve been both a renter and an owner on this app and it’s fantastic. As an owner, Turo really makes sure every “situation” is outlined and covered to a T. As a renter, the process is fairly easy and streamlined, and there’s the opportunity to rent so many different vehicles in different states! Great value add on both sides. Keep up the good work Turo! Definitely try it out if you haven’t before.
Rent cars local not corporate!! 5/5
I rent my car through Turo and it’s so simple. They give you the peace of mind you need to give your car to strangers :P I haven’t had a chance to use it as a renter yet but the app is so simple and intuitive and they keep adding more features every day. I also love I get to know people coming to the area and hear about where they’re from, it helps build connections all over the world!
First timer 5/5
Great experience...curb-side pick up and return with just a hand shake ... all done through the ap and could not be easier...great way to rent a car
Change the way your calendar displays! 1/5
Please change the way you display your calendar. Please show a full calendar like most other apps, the scrolling feature is very annoying and not efficient.
Thanks for the honest reviews ! 3/5
Thanks for all the reviews. I decided to skip on this app. Their customer service model sounds like it is terrible and I do not need that in my life.
Maybe in year I’ll come back to it. Renting a luxury car would be awesome!
Also, the better business bureau can answer a lot of questions people. Or at least raise red flags on this business. Look up FAQs.
Kinda annoying to use if you’re under 30 2/5
The search feature has you enter in the dates and location, and then lists you a bunch of cars, but if even you’re under 30 they will still list cars that you can’t even rent. And the prices in the search don’t include the trip fee and the young renter’s fee. So not only do you not know if the car is available to rent until you click, you also don’t know the real price. Even though they have all the information needed to do that calculation. The price thing seems like it’s just a way to make things seem cheaper, and since you can change the insurance option, there’s no way to give the exact total per day value in the search results. The not being able to filter by available cars is pretty ridiculous though.
Scammed by Turo - do not use 1/5
I wish I was here to write a raving review, but I am not. After a fairly easy experience renting a car in San Francisco, I received a notification from Turo SEVEN weeks later saying that I received a parking ticket for $80. This never occurred, and they also didn’t have the official ticket to back up their claim. They automatically charged my credit card, and will not even try to explain to me what happen.
I’m very disappointed and hope I spare someone else from getting scammed by a company that values their bottom line over their customer.
Love it! 5/5
Its the best app for renting in the market HANDS DOWN.
Great rental experience 5/5
It was so simple, no lines and the vehicle was waiting for us at the airport. Drop off was curbside at the airport. So much nicer than standard rental processes.
By Taxi taker 92612
Rented a car in Seattle. Not only was the car a mess inside, a headlight didn’t work. Owner didn’t care gave lip service. When I tried to re rent after 3 days had Non stop problems. Better off with a real company and the rates are better. First time I totally felt disgusted with a travel app.
No way to filter age requirement 1/5
Age discrimination is built right into the app and there is no way to filter around it. Customers and Turo are both losing out on money.
Customer Service 1/5
I’m not a person that review something but this time they deserve it. I was trying for first time to rent a car and everything looks nice, but i didn’t sign up under the link of a friend to get the deal, so i call them and every single action was an answer machine telling me to go online to see the general questions, ok I repeat it with another email. This time i was stock with the eligibility because you need to years, but i have two other driver licenses outside the states and wasn’t able to change it. This time i use the text way to get help. I explain them about the license bu guess what, they just told me the same that i already know. Not a single help. Doesn’t seem an app for people traveling to the states (in my case) I hope they solve this because they fail in one of the most important things in a business.
Worst Customer Service Imagineable 1/5
Turo has twice let their hosts bait and switch me with cars which were not anything close to what was described.
The first, a Lexus in Houston which had been in an accident and was unsafe to drive.
The second, a Jeep in Denver which smelled unbearably of marijuana.
Both incidents, the owner had notified Turo of the problems but they were still able to and unscrupulous enough to accept reservations while their vehicles were undriveable.
Turo responds by a long and belabored customer service experience, in which they never fully resolve your problem and do not fully compensate you for your time and money.
Needs more filters 4/5
By Texas FFE
I'm currently a new host and have not yet rented. Because I am a host, I have done a lot of exploring on the Turo app and website. I am only hosting one car but some people are definitely trying to create a business through Turo and have as many as thirty cars listed.
Overall I think Turo is a fantastic, exciting service, but I would like to see more filters on Turo. My listing is a Battery Electric Vehicle but Turo only has a hybrid/electric filter that doesn't distinguish between Hybrid Electric Vehicles (HEV), Plugin Hybrid Electric Vehicles (PHEV) and Battery Electric Vehicles(BEV). I don't like travelers having to sift through HEVs and PHEVs to find my all electric BEV and I'm sure many host and travelers would like better filters for screening electrified vehicles.
I have had trouble lately with travelers booking my car on price, not realizing that my BEV doesn't have a gasoline engine. Once the travelers realize they are renting an electric vehicle and that they can't just pull into any gas station to fill it up, they cancel their booking and get charged a cancellation fee from Turo. I have tried to strengthen my listing so that people better understand my listing is for a BEV but better filters would help keep people from renting vehicles they don't really want.
One important vehicle option that has no filter on Turo is towing package. I often have a need for a vehicle that can tow but it's difficult to locate vehicles that can tow on Turo. Also filters for advanced important options that are becoming more popular, like Adaptive Cruise Control and Emergency Braking, are also needed on Turo.
Great app! 5/5
Excellent alternative to tradition rental cars. The choices are great and you can find just about any type of vehicle you might need. In many cases the prices are much lower than renting from a rental agency and much more convenient!
Great alternative for car rental 5/5
By Yay Aaron
I’ve had nothing but positive experiences and great rates with this app.
Simple, fast, cheaper and easier than standard rentals 5/5
The under 25 fee is much more reasonable, and there aren't as many hidden fees as with some standard rentals. More flexible and customizable in terms of service as you can discuss with the renter what you may need. Highly recommend.
App uses deceptive advertising practices 1/5
Turo uses deceptive advertising practices and has dishonest renters. Please avoid.
Turo is AMAZING!! 5/5
I just did my first trip through Turo and now I’m headed to my second trip again through Turo and it was so cost efficient, so easy to book without the hassle of a typical rental company! I will definitely spread the word about Turo!!
Buggy app 1/5
I think Turo has a great concept going. This is a great opportunity for people to earn a little extra cash, and for others to be able to browse and rent the car they want. However, their app needs A LOT of work. I can barely navigate through it without the app crashing or sending me somewhere I don’t want to be. Error messages pop up constantly saying “please enter a destination” when I already did, and don’t even get me started on their filtering system. I’m not sure how this app passed through Apple, let alone their testing team (if they even have one). I don’t know how you can release an app with so many obvious bugs.
Terrible service 1/5
Was hoping for a game changer in the rental car space but instead got terrible service. My ride was canceled by the owner and they still took 50% of my fee and have not responded to requests for a refund. Bad customer service, do not recommend. I ended up using Getaround and had a better experience. 0 stars! Do not download!!!
Great app! 5/5
Exactly what it says and cheaper than using the mainstream rental agencies.
Safe and affordable 5/5
Turo makes a safe connection between clients and drivers. It made it so easy to find the car I wanted to rent. So much more convenient than any commercial business
Turo Rental Car 5/5
By Miranda Jolly
The app is was very easy to use. Had no issues with renting a vehicle the same day I downloaded the app. The app emails you confirmations along with instructions and great info of what you will need to know. Love it!
Turo does not support car owners 1/5
By Tiffy the un-techster
Ive been renting almost a year now in Portland, Or. turo does not and support usmaking them profits. Three different times, the customer service did not support me and my needs protecting me from abusive and bogus renters.
Im not renting anymore, not worth it.
Most unreliable car rental service 1/5
I’m a small business owner and have used turo 3 times. The last 2 times the trip was cancelled after my arrival or within 12 hours. In these situations Turo support was not helpful and I had to use a traditional rental car service at the airport.
Houston, Tx 5/5
I rented from Chris White while in Houston in October. The Prius was a car that I never thought I would like driving but glad that I was open minded about driving while on this visit. I loved the car and my experience. Chris was very easy to work with. I left my favorite coffee mug in his car and he mailed it to me. I really never thought I would see it again but he is awesome!
DO NOT USE 1/5
Just had a person with terrifying reviews auto book my car and I was charged for the cancellation.
Support is HORRIBLE!!!!!!!!!