Turo - Rent Better Cars

Turo - Rent Better Cars

  • Category: Travel
  • Release Date:
  • Current Version: 18.9
  • Adult Rating: 4+
  • Developer: Turo Inc.
  • Compatibility: Android
4.5
4.5
6,748 Ratings
$ 0

Turo - Rent Better Cars App

Rent the car you want, anywhere you want it, from a community of local hosts in the US, Canada, the UK, and Germany. Across the country or across town, travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way. Whether it’s an F-150 truck to help out on moving day, a Tesla for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, travelers rent the car, and own the adventure. Hitting the road?   •  Choose from a totally unique selection and find the perfect car for your trip   •  Rent directly from local car owners, as much as 30% less than traditional rental agencies   •  Get your rental delivered, and book trips on the go with a quick tap Car collecting dust?   •  Rent it out and turn your depreciating asset into an earning engine   •  Rest assured with $1 million (CA$2 million for Canadian vehicles) in liability insurance backing each trip   •  Welcome travelers to your city and help inspire their adventures Note: Continued use of GPS running in the background can dramatically decrease battery life.

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Turo - Rent Better Cars app screenshots

Turo - Rent Better Cars app reviews

  • TERRIBLE CAR RENTAL COMPANY DO NOT USE ! 1/5

    By Ripset
    So last year I was referred to try this app to rent a car. So I downloaded followed the steps to be approved to rent a car. The process took foreverrrr to get approved I had to keep doing the verification over and over, had to keep emailing them, and sending my license picture and photos. After finally getting a approved a was able to rent a car from this guy, okay cool everything went smooth. Returned the car to its owner that’s when they charge your card after the trip. So I checked my bank statement it didn’t say the payment was taken out but they charged my card already so assuming I had to wait and see the payment being removed from my bank account. In that time I’m asking the reason who I rented from did he get paid he said YES. Idk by me asking that if he thought I was doing fraud or something but after renting with him TURO TELLS ME I CANT RENT WITH THEM ANYMORE. I’m clueless to what I did? I tried making a different email and all to try to rent again but when I put my license number or card number they told me the error message that I can’t rent a car from them anymore. After that I tried contacting customer service and they were basically giving me the run around saying the same thing. So today I made another email to see if it would be the same thing, YES NOTHING changed except this time they told me “ Pre Turo policy, mentioned in our previous message, we are not able or obligated to release the details of our review process. We are sorry, but this is a final decision. We suggest that you may want to use one of the more traditional car rental companies. “ like really that message was sent to me after I asked why you guys can’t tell me the reason I can’t rent with you guys cause I did nothing wrong and they tell me THEY ARE NOT OBLIGATED TO TELL ME that’s nuts. Any other company that rejects you of their services will give you a REASON this company is FOOLISH! Yes I’m upset cause I know I did nothing wrong and I actually liked the app but after this mess I wouldn’t recommend it!!!!
  • Worst car rental experience ever!!! 1/5

    By CMTK A
    There are lots of hidden price and Turo will charge you automatically when car owners claim that they deserve more. Turo will then inform you AFTER they charged your credit card. Also, you will not be able to delete your credit card information in Turo even if you call their representatives because their App and website do not support that functionality. I rented a Toyota RAV4 for two days and I ended up paying $400 including $100 for extra miles and $75 for cleaning. I have years of car rent experience when I go for ski. I never get charged for cleaning fee caused by snow. Trust me, it is not some heavy snow because I am in California. It was my first as well as my last time using Turo. I will go back to Hertz or Enterprise. If you think you can save some money by renting a car in Turo, think again!!
  • Terrible app 1/5

    By God or Guru
    I personally wouldn’t recommend anyone use this app. You will likely input all your information only for them to deny you access. Now all your info is in there system and Turo can sale it to other companies to contact you without you even having access to the app.
  • First time user 5/5

    By Cheese it2
    The next best thing to car rental. Quick, convenient and safe.
  • Best app ever 5/5

    By TheMountainHeir
    Yep. That’s it.
  • Great for renting cars when traveling 5/5

    By booth211
    Great way to rent cars when traveling. Sometimes it’s cheaper than the rental car companies. Just depends on the city. Definitely worth checking out before making a decision on a rental.
  • Horrible customer service. Only look after themselves 1/5

    By CA Beach Girl
    Turos concept is good but their customer service is horrible. They blocked my account because of an idiot renter who charged me a late fee for returning the car two hours earlier than a full day of renting their car. And not only that Turo charged me a fee as well. Turo only looks after themselves and their bottom line.
  • Turo could easily destroy the rental car industry 5/5

    By Fiveseven15
    Better selection of cars, cheaper price, pretty much unlimited pickup locations and you don’t have to use a credit card. I don’t think I’ll ever rent with a standard company ever again
  • So terrible 1/5

    By KennyBiggs
    I rented a car about 6 weeks in advance, then a week before the rental, the guy cancels with no explanation, and the alternatives with this little notice are way more expensive or way worse quality. Would not recommend!
  • Do not list your car on Turo! Read below 1/5

    By Reiz45
    I owned two vehicles and leased them to guests through the Turo app. I leased the vehicles many times and maintained a 5 star rating with 100% quality ratings. I paid for the standard insurance protection which is $0 out of pocket expenses for owners. After the 16th trip, a guest returned the vehicle with major wheel and body damage. Turo rejected my claim and created multiple false excuses so that they would not have to cover the damages. Trust me, if any damage happens to your car, Turo will not cover it. Obtain your own commercial insurance if you wish to lease your car, and decline Turo's insurance.
  • Deactivated my account 12 hours before my trip 1/5

    By Phingrr
    I had a planned trip, everything was paid for, used turo many times before and was all ready. I get an email from turo 12 hours before my trip saying that they deactivated my account... called in, they said they will talk to me via email because they can’t help via phone. What a load of crap So my partner tried to book an alternative car and she is getting denied as well. Error says she’s ineligible for a membership. Ny hotel is not providing refund or anything so... yup I’m hundreds of dollars at lost The worst part? Turo takes weeks to return my money so... there’s that
  • Drains Data Plan 2/5

    By LogicalThinking
    Had this app for literally an hour for my rental and somehow it has used 800MB of data already. I know I have to upload photos for my sake thru the app but 800MB??? Make sure to use this app only when you have WiFi aka don’t upload when you’re supposed to at the place you pickup the car. Hope they fix this. What a shock.
  • Great service 5/5

    By aacirillo
    The Turo service is awesome. The app makes all the communication really easy.
  • Fast Reservations 5/5

    By Mike-J85
    Completely awesome experience, some cars are over priced but the app lets you find better offers everywhere!!!
  • Out 1/5

    By Red deers
    Out
  • Love it 5/5

    By Hahson
    The evolution!
  • Scammers & Upchargers 1/5

    By Kazicane
    This company is a haven for owners hoping to scam the insurance company, report you for undue engine damages, and up charge you for late fees that were nonexistent! Consumer beware!
  • Great UX in the App! 5/5

    By ousmanek
    The app is incredible. I really like the design and putting my car for rental was easy and simple. I got my first client in less than a week after signing up! Keep up the amazing work!👍🏽👍🏽👍🏽
  • Turo is a great service 5/5

    By Joey Perricone
    Turo is great, you can rent peoples cars for usually cheaper than what you would pay at a rental company. They provide insurance and make you feel confident that it will go well.
  • Terrible customer service 1/5

    By Justin Deo
    If something goes wrong, don’t think you’re going to get it worked out through their customer service. I wanted to drop a car off early because I ended up not needing it as long as I thought, And they wouldn’t refund me the money because the owner denied my request to drop it off early.
  • Terrible service 1/5

    By Pleatano
    A customer took my car (2015 Dodge Challenger Hellcat) for a 2 day trip and in just 48 hours managed to completely destroy the clutch. When I called him immediately after he dropped the vehicle off he said “he noticed the issue from the second he picked it up” and thought “that’s just how the car drove”. So this customer thought my Hellcat with a top speed over 200mph could barely pull away or hit a top speed over 55-60mph and that that was normal, which was surprising to me because I have a tracker in my car which clocked him driving the car at over 85mph within 15 minutes of picking the car up. When I brought all of this to Turo’s attention they basically turned out to be the most unhelpful group of morons I have ever dealt with. Unless you couldn’t give the slightest crap about your vehicle, do not list it on Turo.
  • No costumer service. 1/5

    By Firekillerdnb
    This app is all fine and dandy until you need to speak to someone. It takes days to a week for them to respond. Then they will kick you off the program for no apparent reason and will give you no information why your account is canceled. No appeal process either. I’ve never been so angry at a company before.
  • DONT EVER USE THIS APP 1/5

    By Pooltek1
    I booked a car for a trip I had coming up Turo blocked and deleted my account first then let me know after . Without any real explanation. Trying to talk to tech support is almost impossible . Big mistake downloading this app .
  • No customer service 1/5

    By Laandra
    They do not have a customer service number. Just a text hotline. They charged me a fee for a car, but denied me access to rent any car with no reason.
  • Dragan milosevic 1/5

    By dragan milosevic
    Support so slow!!!!!!!
  • So convenient 5/5

    By Anibal2121
    Turo is great. Variety and availability of vehicles is unbelievable.
  • Amazing! 5/5

    By RiCEKiNGPiNG
    Amazing service and really great for a car enthusiast who can only own so many cars.
  • Terrible! DONT USE TURO 1/5

    By this is jot a nickname
    This app is horrible, makes you jump though all these hoops and then will deny you access, scammers need to be caught and this app needs to be taken down!!
  • Waste of Time 1/5

    By DMarie 16
    I decided to give the app a try since I always rent from major car rental companies. Went through the whole process and kept getting a error message I tried contacting customer service which they only have through text or email waiting time is terrible yet they tell me I’m not able to rent out a vehicle from there site no reason and won’t tell me why!! Wast of time .. They should at lease send you a email as to why I could not rent . so stupid !! No stars !
  • Could be better 3/5

    By Kendallw28
    It’s great renting from strangers, once you find one that is actually available. I had to request four rentals and each time they took my money even if they cancelled the trip. I was refunded two days laters but just the fact that they pull money from your account each time you request and make you wait for a refund is inconvenient. Other than that it’s not bad if you need to rent a car quick.
  • Customer support does not do anything 1/5

    By Fog91saul
    The company tried to expend too quick. They don’t care clients, many car owners take so advantages from clients. The company protects car owns, but they don’t care clients!!!! I would never use their product anymore
  • Shoutout to Doug Demuro 5/5

    By CasHCartier
    Now I can rent cars to make me look like I have money yay!!!!!
  • Simply phenomenal 5/5

    By Coolarmyguy
    Turo is the best place to rent a car or to list a car to make some extra money.
  • Bad customer service!! 1/5

    By Dolguun
    Everything is good but if get in accident there is no support from turo. They dont answer phone call or email.
  • Good app, but Filtering and rental extension could improve 3/5

    By Billy.Ruck
    This app is mostly what I expected when I downloaded it, great way to rent from local individuals which greatly expands the variety of cars you can rent vs using traditional rental services. App needs more filtering options within the car search, for example, when I have family members coming to town and need a large SUV that seats 6+, there’s no option for filtering results based upon # of seats (even though this data is captured from car owners and displayed on most car listings). So I’m left sifting through a bunch of SUVs to find any that have enough seats and suit our other desired features. Also, the rental extension can be very tricky. I was stuck in traffic and knew I’d be a little late returning a vehicle, but instead of an hour or two extension, Turo only gave me the option to add an additional DAY. Apparently, sometimes they allow extensions and other times you have to add an entire day??
  • Smartmatman.com 5/5

    By SmartMatMan.com
    I love renting my cars and renting others.. life changing.. amazing for the environment.. turo is the best, thank you Turo. Check out my smart cars in LA Smartmatman.com
  • Not working 1/5

    By sdknight2000
    I use Turo to rent out my cars, I now have to use my computer Which makes doing the pictures much more difficult Cannot use the app on iPhone, does nothing but crash every time I open it.
  • Crash 5/5

    By JAZZIE❤TAYLOR
    App keeps crashing all of a sudden. What’s up Turo? Y’all need to get this fixed ASAP!!
  • Air BnB for cars! 5/5

    By Clarkkent15625
    A much better experience than renting from a traditional car rental agency.
  • I love it!!❤️ 5/5

    By c.tania
    I absolutely love Turo! The commercial rental companies are about to lose their customers! So fast and convenient... no deposit required!
  • They’ll let an owner scam you 1/5

    By Rimjon
    The owner of my rental made me return it in a dark alley. The owner drove away while I was trying to take photos at the end of the rental. 24 hours later they reported damage I don’t believe that I did. While this is a specific instance, Turo charged my credit card immediately then dragged the claim out for one month before they would speak with me on the phone. They are also not a car rental company so your Amex or personal car insurance WILL NOT COVER ANY DAMAGE. The other times I’ve used it I’ve been charged hefty fees on top of what I was quoted up front. Don’t chance it, just rent from a reputable company.
  • Bugs 2/5

    By Navarrojiii
    Too many bugs in the newest version
  • Awesome 5/5

    By djvn12
    Great app! Awesome service.
  • Rad App 5/5

    By Jersmith285
    Turbo is super convenient and easy to use for both renting cars and renting out your car.
  • Best rental app period. 5/5

    By Heillyb12345678910
    Better than any other place to rent a car. Great selection of vehicles. Anything from a smart car to a Ferrari. Great for under age drivers because the fees for young drivers are minimal.
  • Works great 5/5

    By Jonadani
    I’m very pleased with this app. I have only used it twice but the way you get to pick which ever car you want. Really which ever!!! I will for sure use the app again and refer friends
  • So glad for this service 5/5

    By Nelson_Arias
    I just used this service for the first time and I had an amazing experience. I’ll truly be using this again. Options for cars are plentiful and insurance too, which is always a difficult one when renting with National chains. Glad Turo is around.
  • A BIG MISTAKE 1/5

    By CMUstud23
    The customer service for turo is by far the worst I have ever dealt with. No one can give answers for any reason and you have to be passed to 5 different people, then put on hold, and then they will email you in a couple days. BETTER PRAY THAT NOTHING GOES WRONG DURING YOUR TRIP. Turo please have a manager reach out to me as soon as you see this.
  • DO NOT USE!!!!! 1/5

    By Ekxo
    Turo made my vacation terrible. I paid for premium coverage. That covers everything except.. tires. I hit a pothole in the Mercedes I rented and blew two tires. Turo and the owner told me I needed to pay for new ones because the insurance doesn’t cover it.. I see why the tires blew once I get to the shop. Bald. No tread at all. Turo then tells me they’ll reimburse me for the 400$ tires. But wait it’s Sunday so we have to drive on a spare and other leaking tire 40 mins while stopping every 10 to fill it up with air so we can even make it to the tire shop. Once we finally make it there, they only have one tire... they tell me I need to come back st 10am the next day to get the other. Turo won’t get me another car or reimburse me until they speak to he tire shop and owner which can take 24hrs. We are in California 3,000+ miles away from home with a unsafe car that turo screwed us with and won’t fix it. SAFE YOUR TIME AND MONEY AND RENT THROUGH AN ACTUAL BUISNESS!!!! I’ve never had a problem renting until this stupid app Zero stars
  • Love this app 5/5

    By Richboymanman
    Waaaaayyyy better than any regular rental company, just have a valid license and a bank account and your good! Thanks Turo!!!

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