By DC A town
Horrible company that allows liars and cons rent out their vehicles. I rented a car in Las Vegas from a crook named Tigran. Tigran falsely accused me of damaging the rental. When I looked at the photos Tigran submitted they were for a person vehicle, BMW not a Toyota Prius - the Prius is what I rented. When I told turo about the con they responded with a courteous we've returned the 500 dollar hold on your account and did not find me, the renter at fault. You will not be protected or safe with a company like this. Turo will never have my business and I'm thankful for social media that allows their bad business practices to be on blast.
Better than Getaround 3/5
I am a car owner on Turo and Getaround and I heavily favor Turo. Great app, people, owners and renters.
However their claims has been really poor recently. Please fix it and I will rate Turo 5 stars again.
Great app 5/5
It gives you all kind of options and you don't have to deal with paperwork, deposit ect. Easy and quick rental.
0 stars 1/5
By Shayne lawson
USE ANOTHER APP!
After calling over the phone to set up a rental with the customer service, it ended horribly.
1st: they said I would be reimbursed for the Uber trip I had to take to the car that changed their mind last minute leaving me stranded in the middle of nowhere. I asked the customer service rep to make sure the mileage was exactly the same, I originally booked an unlimited miles trip, he agreed the replacement car was unlimited miles(he lied). (Never got the check even though I had to cough another 45$ for another car rental!)
2nd: the replacement car rental sucked and was beat up and smelly, then they smacked me with a 217$ over mileage bill!
Don't recommend them
Warning this app scammed me! I used this app multiple times throughout this year. I made a reservation (my final one) and within 20 seconds the trip got accepted, they took my money, and then they banned my account. I had to call and email Turo 5 times before they finally agreed to send my money back let alone tell me any details. I felt like I was on the phone with a telemarketer. It's actually so inconvenient to use it's unbelievable. People cancel the day of your rental after flying thousands of miles to a select city. Then your forced to make last minute arrangements/rentals. Stick to the old fashioned (real) car renting companies.
By Las Vegas Rocks
very easy to use, great way to make money
Amazing trend 5/5
I love this app. It's easy and you can drive any car and fare pricing
Brilliant Concept 5/5
Awesome company that makes renting a basic or high end car super easy. I have 3 cars on their platform and they stay rented. I meet my clients at the airport terminal and two minutes they are on their way to enjoy their trip instead of standing in long rental car lines. Brilliant brilliant company.
Great app 5/5
By Professor Iroh
Easy to use.
Great App 5/5
I used and have the greatest convenient experience ever renting car I will definitely recommend this app to any friend or family member
Best way to rent a car 5/5
App makes renting a car cheaper and easier
By Shashank vallapureddy
Good deals, more flexible. I definitely recommend turo.
The Worst! 1/5
Let me start by saying, even if you can make a reservation, there is a good chance it'll get cancelled last minute. By last minute, I mean like an hour before your pick up time. Another huge problem is the last of ability to communicate with the owner. I was trying to rent for a week and wanted to see if the owner was willing to work something out, like maybe a touch higher of a price to compensate for unlimited miles. They will NOT let you talk to the owner until you make the reservation and submit your payment. For the sake of really trying to give this a shot and not use a large rental car company I did this -3 TIMES. Every time the owner wasn't willing to work with me, except to basically add the mileage into the cost. When you look at any car rental company, all of them are unlimited miles, so why would I subject myself to this. It was already more expensive, then to add the headache of miles. Made no sense what so ever. If you want the chance they can pull the rug from under you at the last moment, then charge you per mile, and have to put money up front just to talk to people -this is your company. Never again will I do this. I literally had over a $1000 held on my credit card as I was attempting to one at a time reserve cars and communicate with owners. To be clear I wasn't asking anything crazy, most cars offered like 1000 miles included for the week i needed. I was asking for like 500 more and was willing to pay, even offered to pay the owner an extra $150 cash when I picked up the car to compensate for those 500 miles, which I thought was very generous. Stay away- waste of money and unreliable.
Disrupting "Big Car Rental Company" paradigm 5/5
By Barack,show your transcripts!
Love TURO, the app had some small bugs and not as full featured as the webpage but the whole concept is great!
The app was easy to navigate and learn. This platform is awesome. Even customer support was informative and kind. I highly recommend giving these guys a chance.
Save your money 1/5
Worst costumer service I've ever experienced. Save the grief and just use enterprise
Great Service! My new Priceline! 5/5
By Get'n me fitted
Try it, you'll like it!
Easy , fast and lot of savings . 5/5
Very easy to use . No hassle . I had lot of savings on my initial bookings .
So far so good 5/5
New to Turo, with only one trip behinde me, but so far so good. Turo is easy to search, and use.
This company has scammed more people out of there money than you can imagine! Look it up for yourself. Go to consumer reviews website, they are not part of bbb and have 100's of negative reviews on the web. They take all your personal info then freeze your account for no reason then ask for pictures of your credit card and drivers license then don't respond once receiving. Some users have had charges without authorization! I rented 1 car luckily and the owner was great. But then all of a sudden account froze for no reason. You have been warned.
Very well designed app! 5/5
I felt that the app had all the functionality I needed to look for, book, and manage my rental.
Great Service 5/5
I just used Turo to rent an Mercedes AMG gts. This service was very convenient. The pricing is great. I looked at several options and this was by far the best pricing for the level of car you get. Allow yourself as much time as possible as the sign up process takes time if renting a premium vehicle. Also allow for the possibility of not getting your first choice. Don't wait until the last minute or your going to be stressing out.
This service works until you return the car! That's when you realize that they charge you all sorts of fees and accuse you of damages to the car that was there to begin with. No matter how much I told them that I didn't do the damages they caused me of they kept saying that "well, the owner says it wasn't there before so we take their side"
If Turo want to keep checks and balances fair and square and act like the big players such as enterprise, they should have a check list of items that they will be verifying BFORE you receive the car. I was surprised with hundreds of dollars of false charges and they billed me for all that.
This app literally saved me $500 5/5
When rental cars were going to cost over $1000, this app got me a car for $450.
Great app 5/5
By Palm trees 127
This is a great way for individuals to earn a money with personal car that in other ways wouldn't make money but just cost and find it easier to rent then enterprise and much cheaper. Another benefit is getting car that are more loaded than cheap cars you get at most rental places
Great app 5/5
By Kobi B
Convenient. Great customer service and ease of use app.
The App for 21st Century Rentals 5/5
Turo is the best, hands down.
Check it out!
Great app and service 5/5
By Hashem Khadra
Million Times better than zip car regret not trying them earlier
Terrible customer service, no regard for customer experience 1/5
Turo looks like a decent app on the surface and a nice concept. But it is terribly regulated and managed!
I specifically chose a vehicle well in advance for a trip with high mileage. Got a confirmation and 2 weeks later when I land to my destination and am heading to get my rental, I call the owner and he informs me that he has been trying to quit Turo for weeks and refuses to rent his car to me.
No problem I thought, it's 2017 and their customer service should be able to find me a new car. WRONG! They give me their best "I'm sorry" and tell me to find another car on the app. Problem is, I need the car in a few hours which means my selection is thin and none of the vehicles have the mileage I need. Here's the best part too, all the vehicles rates are also super high because I need it today.
You would think that after all of this Turo would just Comp the difference because they are at fault for not providing me with a car I reserved weeks in advance....I called customer service again, they again read off their Script and gave me their best "in sorry" as well as a $50 credit....which is fine and dandy, but now I have to pay an additional $120 on a new rental, and that's after the credit from my previous cancelled rental and their minuscule "mea culpa" $50 credit.
It gets better, of course the owner charged you extra per mile if you go over their mileage allowance (do you now see the significance of me carefully planning weeks in advance to select a car with a high mileage allowance?). So now that's an additional $100 I'll never see again.
This is a nice concept that unfortunately has customer service tactics from the 90's. Heavily scripted so they appear nice, but they WILL NOT HELP YOU even if THEY screwed up.
Lesson learned: it might be easier to stick with budget or avis, the cost might be higher, but at least they can admit a fault and take care of their customers.
Sweet app. 5/5
Makes renting a car so easy I recommend to anyone!
Great app 5/5
I've been renting my car out on Turo within the last month, app is easy to use, communicating with the clients makes it easy to make things more flexible and convenient for them, no issues with payment and my clients are happy.
Great option 5/5
After rental cars were very expensive in the area this provided a great option. One car was cancelled, but it gave us immediate notification and lined up another car no problem.
Great idea. Great app. Great support. 5/5
I had an issue with one of the cars I rented, and the owner and Turo were more than helpful. I've had great luck (and a lot of fun) otherwise.
Horrible app 1/5
By Southern Nurse
I rented a car well in advance to go to a concert out of town. I scheduled the pickup for 2pm. At 1:30, the owner of the car said it would not be available until 5. I called customer service 3 times and they would not help me. I tried to book a car and found out 30 minutes later that it wasn't available. Now I am in an expensive Lyft to SFO to rent a car and hopefully make it to the show, definitely in nightmare traffic. Deleting this app now and calling my credit card to tell them the charge is FRAUD, just like the app.
Major Bug 2/5
By Blah lahbalh lllll
App returns an internal error when trying to complete check-in.
App easy and convenient 4/5
First time using Turo, app was easy to navigate. Service I received was great
Alright now! 5/5
By Rand Randson
After a run in with enterprise, a friend told me about this app.
Man! Definitely came in handy at the last minute.
Good app for car rental 5/5
This app is really good alternative to traditional car rental. People gave bad rating because they had accident or bad experience. If you rent from Hertz, you have to pay for damage too. It is like blaming eBay for all your purchases.
Best app ever 5/5
I love it because it's so convenient and helps with late plans. Kudos.
Easy and convenient 5/5
No problems, convenient drop off and pick up.
Easy to use. Filter feature helps you find a car with specific allowances (unlimited mileage, size of car, etc). Emails you reminders. Ratings verify trust and reputation. Great app!
Perfect easy and convenient! This is the perfect place to find a good car without all the extra fees. Plus no deposit and blah blah if u want to use a debit card! I love turo
Beware of claims process. 1/5
I used this service for the first time last month. Protect yourself by taking diligent photos before and after your reservation. The owner filed a claim against me for damages I am fairly certain I did not cause. Damage to small piece of lower bumper and undercarriage. The claim was reported hours after I returned the car. Additionally who would ever take pictures of the undercarriage if even possible. Additionally turo did not provide me any evidence of the condition of the car immediately after I returned it to prove the damage was not caused after I returned the vehicle. They provided no evidence of the claim amount that they say I'm responsible for. Very poor process that is borderline fraudulent. I will be fighting the claim tooth and nail.
FIVE STARS 5/5
Easy way to rent and take mini trips or comeplete moving task no hassle or frustrating tasks fast easy and clear cheap and great way to rent a car. Be true to your self and take care of the car like it's your own.
Love it 5/5
By Food admirer
It's basically an AirBnB for cars. I'll be using Turo from all my car rentals needs. Wish I knew about this service earlier!
Great app 5/5
Simply amazing solution when you need a car whether for a day or for a longer trip. Better deals than most car rentals, more flexibility too.
Great app 5/5
Good economics 4/5
By Boss bforreal
I have a car that sits in my driveway. I realize I can get better utilization by renting it. The people are nice who rent the cars so far. I haven't had an issue. Sometimes the payment could be better, but it's at least decent.
Great car sharing app 5/5
They provide a really seamless platform for c2c transactions. The cars available are also fast growing and you can find the likes of Porsche/Lamborghini/Tesla, and all other kinds/levels of cars at a reasonable price.
Great place , will be renting from again