Fingerprint ID not working? 3/5
What is happening? Fingerprint showed up a few versions ago and now it just won't work and hasn't for the last few updates. Annoying. Ugh. Otherwise decent app.
Works great for me.
Touch ID Stopped Working 2/5
By Jay withers
Title says it all. I really like being able to use the fingerprint to log in, but it doesn't even give me the option to do so. Any ETA on this being fixed?
Can't ever log on 1/5
It's always down.
Horrible! Fix or I go elsewhere 1/5
By Looking for options
Sitting in Durham, NC and location service says there are no locations nearby. Ended up using a Wells Fargo ATM because I drove around looking for BB&T.
Nice, when it actually works. 1/5
About 1/2 the time I try to login, service is unavailable.
It's better 1/5
By U is a joke
They think they are making it better, but it just keeps getting worse. I message and tell them but they always respond by saying it's better. What a joke.
Great app 5/5
Works great now!
Not Great 2/5
Does it work? Sure, but none of the transactions show up with a title or description other than "Purchase with PIN," so it's impossible to tell where money is coming from in case there is a mistake or fraudulent activity. Also, many items show up as being taken out of your account multiple times or don't display the correct amount.
I have a mobile network? 1/5
Says I need wireless or a mobile network to access my account. Recently, the only way to look at my account has been connected to wifi, which is super inconvenient. I hope this can be fixed. I've deleted and re downloaded the app and the issues have persisted.
Try for an Apple Watch option 3/5
App could have more features compared to other bank apps
Where did the Touch ID go? 1/5
Kind of basic functionality now, BB&T!
I love the new features...like getting my statements through app without having to go online and the mess that I found that to be , so much simpler. But I'm now finding the app crashes a lot when I go to open some of accounts I have or am cosigner on ..most often the saving accounts. Hope this is a temporary bug.
Touch ID 3/5
Touch ID stopped working on mine several months ago. I've tried deleting and re downloading the app and every time I check it says that Touch ID is enabled, but every time I log in it tells me Touch ID is currently unavailable and makes me use my password. Can y'all figure out the problem and fix it please?
Please Show Me To The Exit! 2/5
Ok, so this version had some extra doo daaahs added. BUT THEY TOTALLY HID THE LOG OUT. Why can't I log out from any page at any time???
Who tests the usability of this app anyway? Wouldn't you think someone with a brain would have found this?
Needs more features 3/5
Wish this app supported Siri. Like if I wanted to pay a bill just say "Hey Siri, pay my ______ bill"
Better BUT finding LOGOFF is a PROBLEM 3/5
The app is better BUT finding the LOGOFF is such a pain
I mean under OTHER and it is in the MIDDLE of a colored space (grey)
Put the LOGOFF in the bottom menu bar and MAKE IT RED and
MAKE YOUR ACCOUNTS GREEN and all the other stuff YELLOW OR BLUE OR SOMETHING to differentiate the stuff
The app is still confusing
Take input from us customers who want SIMPLICITY
I liked the old app
This app is TOO BUSY on the screen
WHY WOULD I WANT TO SHOW MY BALANCES BEFORE LOGGING IN?
You can disable it but still, whoever wrote this what are you in high school?
Goes to show North Carolinas education system where they think people are RETARDS.
That is where BB&T started, and its gotten worse as the bank has gotten bigger and now costs money. Bank Atlantic was SO MUCH BETTER. FREE CHECKING WAS FREE CHECKING
AND I AM OT A POLITICALLY CORRECT PERSON, GET OVER IT
Amazing. Exactly what I need
Unbelievably Aweful 1/5
Almost a year after taking over Susquehanna Patriot, and they just now have 3/4 the functionality of Patriot. Unacceptable poor customer service on numerous occasions, hidden fees, and somehow my online banking takes 2 day to make it to the payee. Patriot somehow managed to make it the same day (I guess they had magical powers). Don't waste your time. Find another bank or credit union and you will save a lot of time, money, and headaches.
Certain options are missing, somehow their services are offline sometimes which they should be on no matter what unless there are outages. Shouldn't be doing maintenance or anything. Very problematic.
Touch ID 👌🏻 5/5
Love that the Touch ID is finally available in a much needed update. For those saying there is no Touch ID, click your profile picture on the dashboard.
Unable to use 1/5
I used to use this constantly to check my balances and deposit checks. Now every time I log in, even with the update, it closes out when I tap on the account I want. My mom can't deposit her checks either. fix this
Very Buggy 1/5
Logged in to check account balance for one of the first times today and 2 separate times I had to restart the app b/c I could not exit a menu I entered. The "save" and "cancel" buttons on the menu were non-responsive and I could not navigate.
Poorly built app that needs a lot of testing to clear up the bugs present.
Fingerprint login?? 3/5
Really really needs a fingerprint login. Tired of typing in a password.
Great but... 4/5
I like how this app is laid out and the deposit feature is handy.
Hoarder, my other Financial applications allow fingerprint scan to log in. I wish this one had it.
Best Bank app I've ever used 5/5
By DJ JenJen
This is hands down the BEST bank app I've ever used . Love everything about it ! Thanks for this convenient app !
Great App. Super Simple to use 5/5
Love this app.
Deposit function is ridiculous 1/5
Have been client of BB&T for very long time. Recently changed jobs going from direct deposit pay to receiving paychecks. Decided to save trips and use mobile app to deposit paychecks. App only allows check deposits of up to $500 for first 30 days. Call me lucky but my 2 week check is more than $500. After calling support was told that's the way it is. Am I supposed to write dummy checks to myself for deposit of under $500 to allow myself to deposit pay check after 30days? Will be un-installing app.
Its good 3/5
I go in to settings for the deals section and turn on all notifications and then it gives me an error "device id is null" and then it becomes grayed out please fix
And anytime i get email notifications i wish I would get the same notifications from the app
Best all in one finance app out there! 5/5
Does everything I need in one place. Only bank app with expense tracking and budgeting tools like this. If I had to complain about something... the web version is better than the app. For some of the features you have to go to the web version. I wish the app had all of the same features.
Crappy app, can never log in 1/5
Something is wrong with this app all together
Always no connection error 1/5
App seemed good at first but then only wants to connect when connected to wifi I have to uninstall and install again and only works couple of times and gives same error very frustrating
Password won't save, no Touch ID 2/5
I can never remember passwords and I keep getting locked out because I can't figure out what I recently changed it to. I hate this new app. PLEASE get Touch ID or save password option!
Best app of all my banks! 5/5
By far the best app out of all my banks. It let me link my Best Buy credit card and some of my other bank's stuff. Good job BB&T.
This is the worst bank ever, app barely works. Not to mention they have extremely poor customer service, apply outrageous over draft fees to steal your money and put holds on all ATM deposits for days. Don't just this app or this bank
Mobile deposit NEVER works!! 1/5
It takes about half an hour of taking different pictures of the same check that look exactly the same before it will accept it as valid. And it gives horrible feedback on what was wrong.
Does what I need it to do 5/5
All I need it for is to check how much money I have in my account. It does that so that's cool.
Mobile deposit NEVER WORKS! 1/5
I've tried to use the mobile deposit feature on this app about 100 times. It has never worked. Never. Not once. I have another bank app for my credit union and it works every time. I hate BB&T and will be changing banks first chance I get.
Have lost Touch ID log in on U app. How is it restored? Otherwise, enjoy the services offered by the app. Thanks!
I have a vehicle loan and this app is worthless to do anything other than view the info. Without an existing deposit account it's impossible to schedule payments - not even sure I could do it if I had a deposit account. Par for the course for BB&T as a whole.
Mobile Deposit Doesn't Work 3/5
By Cameron J hall
Everything in this app seems to work great for me, minus the mobile deposit. I can never get my checks to actually go in. Not sure what the problem is.
I hate this app 1/5
This app doesn't work like it's supposed to half the time and is always a hassle for me.
Why should my check take 3 days to process when if I go in person it is in my account immediately? The whole purpose of an app is to be more convenient and this is exactly the opposite.
Great Online Banking App 5/5
I used many bank apps for my online banking and this one seems to have it all figured out. I love the fingerprint login and how I can customize my home page to show only what I need it to.
Solid App 4/5
The U app works well and I've had no issues.
Overall great banking app 4/5
Overall the app is great! I don't like how quick view balance doesn't provide the balance until I fingerprint. I also seem to have to take multiple pictures of my checks before the check deposit feature works. Other than those two issues, I am happy with the app.
This app provides a good approximation of features available through a traditional online banking experience and more are being added all the time. Would like to see more of the plan and analyze features other than budget make their way into the app.
Doesn't let you print check image 2/5
At one time this app would allow you to print the image of a check(I pad version). If you want to print you have to go to BBT.COM; not very handy!
Customize to my needs 5/5
Love the customization capabilities of this app!
Alright needs touchid support 3/5
By searching for HASED
App is alright. It is a banking app and allows me to deposit and transfer money. Logging in should be easier by incorporating Touch ID into the app. Old bbt app eventually added this support. Why would you launch a new app without this as a feature. Please add this feature.