The only banking app I don’t like 3/5
All other banks apps they’re are, are very sophisticated and efficient. They load incredibly fast and updates to iPhone X was right I set up my iPhone X. US bank is a great bank but when in comes to reach our account through apps or website it lacks of easier tools. I would recommend to pay close attention on people’s comments about what we like to see in a app forget being unique we just want flexibility at our hands anywhere we are.
Rewards Redemption 3/5
By Starship 13
Please update the mobile app and mobile website to include a way to redeem rewards! I want to apply my rewards to my balance and have never way to do so. I even called technical support and explained asking for help and was disconnected after the person on the other end of the phone told me I would have to log into the full site. This raises security questions because my choices are now either experimenting with different browser apps or using my old slow laptop with no antivirus and world infamous Microsoft Windows problems. So my rewards just sitting until I can afford a new laptop and log in securely no questions it seems. Meanwhile my other banking apps provide rewards redemption that have worked well for several years now. Otherwise all is well. Thank you
Half the time it doesn’t allow you to use fingerprint.
Can’t transfer funds between financial institutions. Go to a credit union. Take away the power.
Locks up and have to restart 3/5
About a month or so ago with an update, it just started not opening. Have to open it, then quit it, then reopen it pretty much every time. Check deposit very finicky.
Needs iPhone X Optimization 1/5
Screen looks awful. Still slow when opening the app.
App needs more capabilities 1/5
This App is extremely basic. it’s pointless to have. after I write this i’m just going delete the app and start using the mobile website.
By Turbo Cyclist
Us Bank is a lovely Bank. But when it comes to the app, you can’t even sign in. When I click on it the first time it just brings me to the log in. Does not pop up my fingerprint sensor. Close is, to try again, and it just sits at a loading screen, or sits at the us bank screen and then says technical difficulties. Worst bank app I have ever used.
Don’t waste your time with it 1/5
Horrible app and service. Almost impossible to make payments from the app. No confirmation of payment and it’s nearly impossible to find how much the minimum payment due is.
Almost makes me want to switch banks 1/5
The app is really slow, Bill pay takes forever. Also, cannot get into each account to see activity. Seriously considering changing banks for a better app.
US Bank App 5/5
By tutu keniki
Great app. Easy to use.
Love it except for problems with depositing checks 3/5
I have a weekly client that writes checks for the same amount every week. Many times my check gets declined because it’s for the same amount. Is there any way you can get the system to look at the check number rather than the amount before declining the check? That would be awesome! Besides that everything else works just fine for me so thank you.
Needs some QA work 3/5
Every time i open the app. It gets stuck on a blank blue screen or it gets stuck on usbank logo screen and wont go to log in screen. I have to close it and re open the app to make it work. Please help!
Sending money 3/5
You used to be able to send money instantly but now you can only do next day. Wish they would bring back and for free
Not Optimized for iPhone X 1/5
I recently upgraded to the iPhone X and the app has not been optimized or updated to use the X’s potential
It’s been better 3/5
And it’s been worse. Today it worked well. I’ll reserve judgment until I have more success with the ap.
It never works 1/5
By Kalynn B
I can only get this app to open maybe 3 or 4 times a year. I don’t even know why I still have it on my phone. I check to see if it might open, because when it does it’s nice. At this point I might just delete it permanently. If it would open and stay available I would rate it a 5. Problem is I can’t even log in. I just get the blue screen that says USBank... and it never loads anymore.
App is horrible . Update please , cant deposit checks still. No Iphone X update either... It makes me want to switch my accounts to a different bank . Updateee
ATM AND MOBILE APP 👍🏽 5/5
I love both ATM and mobile app., keeping it up to date will get a lot more business for people on the go., yes like this old man here., thanks for the update.,
By Great App Thanks!!!
The app is horrible. Most of the time you try to use it it has to be opened at least twice to work. Also while working if you click on checking savings or credit card it just says technical difficulties. It works smoothly maybe 2 out of 10 times. I wish there was a zero star option
For me this app is perfect 4/5
I’m disabled so for me this is a great app my only complaints would be that my deposit does not come in a day early and my acct has been broken into twice
Almost there 4/5
This app is helpful with my banking and has improved over time. However, it lacks two key features many other banking apps include: 1) the ability to set a travel notice through the app, and 2) to process a stop-payment via an online or mobile submission. I find myself missing these features often.
Not Useful When I Need It 1/5
The whole point of having a bank app on my phone is so I can pay bills remotely when I can’t get to a desktop computer. I have recurring bills set up on internet banking, but this app won’t let me activate them so I can pay them right away; it directs me to their desktop version to see the bill.
Fix this, US Bank. This is ridiculous.
Don’t waste your time 2/5
The app doesn’t work half the time and is next to useless when you need to check your account and it doesn’t work!
Hard to review an app THAT WONT EVEN OPEN 3/5
By All Kinds o' Music for Me
FIRE YOUR DEVELOPMENT TEAM AND THEIR MANAGERS
What happened? 3/5
My app just refuses to open.
Fix the data 1/5
By Nightwing Undead.
Takes 5 minutes to load the hub of any account. 2 minutes to show the login and 3 minutes to get to your home.
App won’t load 1/5
App stays stuck on the US Bank logo, doesn’t do anything and closing the app out and reopening does no good.
Payment system is terrible. There’s no customization to make payments on loans for time frames such as bi-weekly, monthly, etc. You also have to enter your external bank info each time to make a payment...same as website. Worst setup I’ve seen from a financial institution...credit unions have more options than this...smh
Worst bank app I’ve seen 2/5
By Small Fry 1
Currently won’t open at all.
Doesn’t work? 1/5
For some reason mine doesn’t open it just stays on a screen that says “Us Bank”.
IphoneX issues 3/5
Had this app on all previous devices. Just upgraded to iphoneX and it does not work right. So much lag... then after 1min or 2 the login pops up. Now wait another 2 minutes for accounts to show up. Then if you select a account. I get spinning wheel of death. Please fix soon.
Takes forever to open then just spins whenever I try to do anything.
Needs work 1/5
Often I am un able to get past the first page. The app will not load past the balance page. This has been a ongoing problem.
works when it wants to 1/5
By Tay. Tay..
This ap was good when I first got it, now I get errors when logging in and lags so long I get kicked out and can't get back in.
Also, I find it amusing there are more "developer responses" to the 5 star reviews then any others. How about the developer response is fixing your app enough to have more 5 star reviews overall; rather than having 1 stars outweighing.
Updates render app unusable 1/5
This app used to be very efficient. The latest updates have made it impossible to use! If it manages to load beyond the initial US Bank logo so I can log in, I get a spinning wheel of death any time I try to view my accounts, or the menu, or do anything really. Incredibly frustrating, especially from a financial institution.
Why can't they get the payment glitch fixed? 3/5
For several months since they updated the app, the payment to external billers does not work. When you try to choose the account from which to pay from, it hangs up. Please fix this.
Great App 5/5
By Susie Rastus
My needs are simple when choosing to use this app. Everything I need is there & easily accessible. If I need MORE, I use my laptop. PS: I RARELY use my laptop.
I would give this app a zero if I could. Terrible. It never works and when it does, it won’t load my transaction history. Deleting app!
App has a hard time loading 1/5
Approximately September 2017, the app stopped working the way it used to. Sometimes it loads. I’ve deleted the app and reloaded it but that’s not fixing it. The best way is to go on the laptop to do banking. I have a brand new iPhone 7s Plus, iPhone 7 and a iPhone SE; same problems occur so don’t blame the phone. It’s your app that doesn’t work.
Missing iPhone X support 2/5
By The Erik Perez
No support for iPhone X. Terrible
Wonky in a specific way 4/5
I open the app and it sits there on the logo forever. Then I close it out and open again and it works. Slightly annoying.
Please update app 2/5
I LOVE the US bank app but it is now slow and lags. It has frozen and won’t let me sign in to do my mobile banking and check balances and deposits. Please fix the app !!
Needs to be updated!!!! 1/5
Since iOS 11 dropped, this app hasn’t worked well. Most of the time, I can’t even get past the first blue screen. The few times I have been able to login, I can’t just go view my transactions on my accounts, but it gives me the option to pay.. not sure if that really works or not at this point. This is how I keep track of my accounts, I do not use a desktop for this. Please fix it immediately!!!
Doesn’t always work 1/5
This is a very frustrating app. It doesn’t always work for starters. It will let me see my accounts but often times will not let me into them. It’s happened more frequently lately.
Doesn’t work unless connected to WiFi 2/5
This application doesn’t work unless I’m connected to WiFi. If I’m trying to use my cellular data it tells me that is appears I’m not connected to the internet. I’ve tried deleting and reinstalling but it doesn’t make any difference. Useless as a mobile application but the features are useful when you can get the application to work.
Have to quit and reopen every time 2/5
Every time I try to open this app, it just freezes on a blue screen with the US Bank logo. Nothing happens unless I quit the app and reopen it. Only then will it actually load my accounts and let me do my banking. This happens literally every single time. Really frustrating.
As for the app itself, it leaves a lot to be desired. The layout is clumsy and overall the UX is just not intuitive. It gets the job done, but I wish it was more clean and easy to navigate, like the Capital One app.
By Noelle Ng
For the past 2 weeks, whenever I try to do anything it says there’s an error and to try again. I have deleted and redownloaded the app many times and it’s still doing the same thing.
Horrible experience 1/5
Still bad. November 2017.
Same horrible experience. Re-write this app!!
2017 Update - still embarrassingly bad!!
Yet another update. Still same - horrible scrolling performance - hybrid app just doesn't cut it.
Another update - not addressing any of the real issues with this app.
UPDATE: same app - same horrible experience.
I am looking for a new bank because of this.
In 2015 your app is as important as any branch location.
This app is unusable. No touch-id support.
The quality of this app disgusts me. The programmers should be ashamed. Slow, button tap zones misaligned, loading spinners everywhere, poor readability, usability... just really really poor.