I have been doing this for the last couple of days and to me the app falls short in some areas. First thing from the time to accept the order you should give compensation to the pick up and not just the delivery. With the areas I have to travel in order to make what I need they well.. are not the best. So as I keep doing this your app still comes up short in many areas.
App Crash 1/5
The operation couldn’t be completed. (com.ubercab.rtservice.base-framework-error error -2.)
I got the error above and could never log out of the app. The app is always online. I tried deleting and installing anew but no luck. Customer service was unable to help. I am stuck.
Going to work for Lyft.
Missing features 1/5
I can not play music or share my location with family and friends.
Seems like every week the app reverts back to an older version which doesn’t support the beacon and won’t allow you to refuse new requests. It all seems fishy to me
Tip your driver 1/5
By Tip The Drivers
Tip tip tip tip
Long drive to pickups 3/5
I love UberEATS, but the long drive to pickups lately have been ridiculous. I’m not going to drive 20 minutes to a McDonald’s when the delivery is only 5 minutes away.
Ever since the update I can’t work because the app crashes and when it’s not crashing I’m stuck in a trip I completed last week. Help?
No one is there. 1/5
Waited over two weeks after I filled and submitted everything they ask for in the app and my account never got enabled. No answer from support. It seems that they are just there to collect money on everyone expense. Completely disappointed!
Latest update 👎🏻 1/5
So I have been using the Uber Driver App for about 4 months. It worked most of the time BUT the latest update is forcing you to pickup orders that are 20 to 30 mins away from my area. That’s not right and it’s not feasible you waste more on gas and mileage then you earn. Before the update I would get orders in my general area 10 to 15 mins away not it’s much much farther not doing it UBER YOU BETTER FIX THIS OR YOUR GONNA GET ALOT OF ANGRY DRIVERS!
Effing horrible 2/5
While the app itself isn’t bad, my biggest complaint is UberEats requests. I want to disable them but there is no way to do that now. For all the drivers out there, don’t waste your time with deliveries. It’s a waste of time for the pay and nobody tips after getting their food.
Trash opportunity 1/5
Dont get excited about this. Hardly any work
DRIVE NEW CAR 5/5
By Moal alb
Uber is the best application ever on the smart phones and it helps a lot of people to make money, to improve their selves, also if you don't want to work full time you could work only 2-3 days a week and that income will help you to buy a new car and will pays for your car payment, gas and insurance so just 2 days a week you will get a new car free everything such gas, payment and insurance, Uber make most people driving with them buying new cars and I am one of them .. I love UBER.
Help is not helpful 3/5
The written messages are an apology then no fix. I’ve tried to call; but that was fruitless. It’s frustrating.
Uber eats 2/5
I try make Uber eats but can’t find where is it. I am confusing, I am Uber driver and how J can use my app for Uber eats or I need new app.. guys help me to understand
I can not get to my dashboard ever since update. App is loading as if I have a passenger and asking to me to complete the trip when I do it ask me to rate. After that it does the same thing over. If I hit the menu button app crashes and signs me out.
Not bad 4/5
By Da Real Mckoy
Apple maps should be a navigation option like postmates does
Sorry app 1/5
Sorry app keep freezing up do your job fit it
The amount of money Uber takes per fair is ridiculous. Literally it’s about 40%. You expect people in lower volume cities to keep driving for you at a reliable rate?
A couple notes 4/5
Recently the app will match me with a rider if I set destination mode, but only when I arrive to my destination. Also, the most recent trips and daily totals have been taking a long time to process lately. I figured out a workaround, but maybe that’s something you guys would want to fix? Otherwise, awesome app. I love how overall it’s extremely user friendly and easy to understand and navigate.
Driving Experience 4/5
By UberDriver Vic
One thing that would be super helpful is if the app could tell you the speed limit as you are driving just like the Maps app on iPhones.
I’m a sucker 3/5
By Survey ER
I’ve been a driver for nearly 2 years with a 4.98 rating and I drive Select in the Bay Area . I have literally gone 2 days without a Select request for a total of 15 hours. I toggle airplane mode to make sure I’ve got a good connection etc . Also since yesterday my ap is some version we used to use a year ago and I can no longer receive promotions , well let’s get me a ride first.
Lastly , the queue system for the local airports in San Jose , and Oakland are enfuriating! I will often be in Select mode and be “first in queue” and stay waiting 2 hours only to see me fall down in line position and end up waiting 4 hours before I give up wasting most of my day. This seems to happen at least half the time. That’s San Jose . Oakland airport , well it’s just crap. Useless .
I am nearly homeless every time Rent is due now and these things all make it all the more difficult . PLEASE address these issues and get computer software people to address the nonstop issues ! Please.
Edit : I fixed the old version of the ap issue by restarting my phone . I don’t know why that happened but I’ll add 1 Star to 3 - 3 because I want to love this job and ap but until some of the ap issues are resolved I can’t vote any higher . There are simply too many bugs to list but the ap is seriously flawed . Please fix the airport queue problem though .
If you love idiot rabbit holes, you’ll love Uber! 1/5
UPDATE: Developer wants me to provide specifics to Uber. Why would I waste my time?
I have been a Lyft/Uber driver for almost 3 years-it is great for retired people like me, due to flexibility and lack of schedule. Additionally, I love meeting people and my rating reflects that.
Uber is a hot mess, a shitshow, if you will. The app often doesn’t work properly, almost daily. When a driver does help desk tickets, we get back insane canned responses that have no bearing on the issues. There is no apparent chain of command for drivers to say “refer this to someone in corporate who knows this issue”; therefore, drivers must explain over and over what the problem is, then just give up in frustration.
Uber has recently begun sending out absurd PSAs, for things like “don’t drive tired” or “we at Uber are against drunken driving” (duh). Trying to sound like an actual civically engaged company, which they are not.
When I first began driving for Uber, I figured out quickly how poorly-run it is...told my hubs if Uber ever goes public we will have to be sure our 401k is not invested anywhere near Uber...sure way to lose $$. This did not improve with Kalanick’s departure.
If you love being self employed, meeting people and making a little extra $, drive for Uber; however, if you are well-acquainted with the actual business world, you’ll have to check your knowledge and common sense. If you are fortunate to live in a city where Lyft is the biggie, do yourself a favor and only drive for Lyft.
Cannot update profile photo from library 4/5
Thanks for the great app and the awesome work flexibility as an Uber driver.
I have been unsuccessful at updating my profile photo from my photo library on the iPhone. It acts like it is updating but in the end the old pic remains. Its a small problem in the big scheme of things but it would be nice if it is fixed.
Thanks for your attention.
They not giving you any details and they don’t care about the driver! 1/5
By Hadi hazara
I’ve been an Uber driver about 2 years with 4.87 driving rate. A day they just send me a notification and suspended my account temporarily. When I ask them why you suspend my account they said me you had declined a rider and he or she claimed on you. They asked me to giving them the reason about the cancellation without any details from them. I said them I’ve not been this experience and I don’t know which trip I canceled. You have to say me what day was that. How do I guess. Please give me details to in case explain for you. They said me we can’t give you more details and we are going to suspend your account temporarily. They are really crazy with a stupid team support. They don’t care about who works with them. It’s wired.
Uber is evil 1/5
By Horace grant son
Look at old reviews . SAME ISSUES EXIST.
They’ll never change only cheat you
Look at UBER responses to reviews .
All automated they don’t give a 💩 about YOU
Nothing changes !!
Don’t sit at the airport. Because there will always be a problem with queue. It’s a waste of time and the surge is fake !!
Poorly ran company , terrible app, will get you frustrated like a toddler .
The map and navigation is laughable . The launching of another navigation system, won’t link , during surge when you zoom in it goes blank . It can NOT handle all the activity during busy hours.
You just have to get used to
It , because they don’t update their app, they clear bad reviews . Frequent riders always know the flaws with the app and laugh.
Also your acceptance rate will go down for no reason. “You’re online but not accepting trips “ is BOGUS !!
Don’t respond because your link won’t work
Google UBER DRIVERS FORUM
Drivers are miserable because Uber lies, cheats and steals from them .
Uber Support treats drivers like garbage 1/5
Good luck getting anything other than a canned response. Support is inept, illiterate, rude and lacks empathy. Uber will not have your back if your life is put at risk, nor if your car is damaged.
Airport kiosks 2/5
Why do you keep sending me automated responses. I gave you the details of my problem in this and every other rating of the app and I keep getting the same response from you. FIX THE PROBLEM!
You need to fix the que. when it does show up the number of cars in the que is not the same as the number of cars showing your position in the que. I am in the waiting area in Newark and Lga. The question constantly disappears and I almost never see my position in the que. when it does show up it never changes or I get knocked out of the que.
Update app, reinstalled, I always have the most recent version of IOS. I’ve done all of this several times same problem. Talking to other drivers they have the same problems.
Take new picture EVERY TIME? 1/5
Is there something wrong with this app every time I start it I need to upload or Take a new profile picture
Worst decision I made in mylife 1/5
Uber guarantee 6000$/m, but I figure I have to drive fuking 15-16 hrs per day to barely reach that amount! Customers are garbage, they think they own you. Don't drive Uber cos u will regret!!!! Go get a job from McDonald's, it's a better paid job!!!!!!!
12 Hour Rule - Horrible 1/5
By Wants Better
If you’re going to trying to enforce a rule that limits how much I can be on the road driving and call it “driver fatigue” as the primary issue then you’re affecting my livelihood. This rule is absurd. All drivers should not have this limitation. You can’t be your own boss if someone else is telling you that you can’t be on the road because of a bogus 12 hour rule. If you want to put rules like this in place then make drivers employees not contractors.
Update #1: I spent 11 hours Saturday driving and then am told I have 1 hour left. I end driving at 1 am. I try to start driving again Sunday at noon and told I have less than an hour before I have to take a 6 hour break. This isn’t right. I have had a 9 hour break and am being forced to take a 6 hour break now for no reason when I haven’t even used the app since 1 am. Support is a joke and tells me there is nothing they can do. All you’re doing is ruining people’s livelihood and hurting customers by taking vehicles off the road who are great drivers. Do yourselves a favor get rid of this absurd rule before you lose drivers and your business is no more.
Update #2: Support sent back another message trying to say that if a driver starts at 9 and works till 1 then takes time off for however long and then works another 8 hours straight they would have a 6 hour break at the end of that. They fail to understand that if I’m off the road sleeping for 9 hours not touching the app then that’s a break right there. As usual they are no help and don’t seem to understand their software and policies are bogus.
I heart the 12 hour limit 5/5
It’s beneficial to the luxury and black and suv because we are always on standby keeping our cars on low miles and that is considered test time which isn’t a driving time and the best of all the more the other select and black drivers and suv there on the road means there is s time frame free of drivers by force of fatigue regulation that when I want to drive and make money I can and will be less wait time from less drivers on the road that have no way of being online thank you uber whoever thought of this is genius because it’s surging for select( harmonic LaaaaaaaaaaaaaaaaaaAhhHhhhhHhhHhhhhhh)
The AAP always has glitches and there is no way to get it fixed in a inlet manner. 12 hours online is BS BECASE THATS NOT DRIVETIME!!!!!!!! We constantly have our app on and a lot of the time is waiting, not driving! Why are you limiting us? I don’t need 6 hours of sleep after waiting for rides. I need money!
Not worth to complain about 2/5
I work with uber 15 month mostly evenings like late Saturday take all drunk people home ,last night 3.30 am i take girl with brother home drunk with 30 min drive this guys sleeping in my car ,after I finish my trip i so she picked in my car i make pictures and send to Uber.uber charge her 150 dol for mess with my car .but next 4 hrs uber blocked my account to say the girl say i drink and do the drugs in my car so wot i need to say don’t complain dont take money from passengers because your accont be close,is not worth to complain about passengers because she be lie. About you and uber believe passenger next time better clean your car if you need keep you work
Work for food 1/5
70c mile! Really? Slaves gonna work hard
Extremely Problematic and Poor CRM 1/5
By New User 201620172018
Extremely Problematic and Poor CRM
Always unreasonable errors preventing logging in and hardly any explicit nor direct answers from Uber Support, which never has the same person to answer follow-ups of a same question.
Needs work 2/5
When completing most every trip my earnings from that trip are always ‘processing’. If I force close the app then reopen then it will update. Boost locations and surge areas do not update on their own unless the app is forced closed.
The app needs to allow for more “Destination” trips to be taken per day. On the rare occasion the app will freeze, preventing me from starting or ending a trip, forcing me to force and reopen the app. Very embarrassing when I have a customer in the car.
Problematic App 1/5
Lots of kinks and issues. Support is no help. The worst case I experienced this week is that I was on a pool trip and an X trip was added to the pool. Sounds bizarre but the transaction history shows it in plain black and white. Here the poor rider swore he requested X - but jumped in because I showed him it was pool on my end. Next thing you know he was still charged for X. This is just one case, the app otherwise freezes and crashes constantly despite me signing out, restarting phone and deleting and downloading app. Being a driver is fun but dealer with Uber support and this app not so much.
I NEVER leave ratings but this is ridiculous! 1/5
Let me start by saying that I’ve been driving for Uber for almost 2 years off and on and it’s really helped me when I needed it. However, recently my experience with this company has left a seriously bad taste in my mouth. I’ve attempted to use the Instant Pay 3 separate times within the span of 2 weeks and every. single. time there is some sort of “glitch” (Uber support’s words, not mine) that causes the Instant Pay to not work. Meaning I don’t get the money that I just worked 6 hours for, my cash balance is brought to $0, and I get stuck downtown with no gas because I can’t buy any BECAUSE I can’t get my money! I’ve tried contacting support and every time they tell me “this is normal, you should just get one of our debit cards, blah blah thanks for your patience.” Ive included screenshots, I’ve asked for help several times. This is NOT normal! This has NEVER been normal! Just today I was able to use Instant Pay to get about $36 out but then after midnight I can’t use it? That makes no sense and no one is helping me try to understand why this is happening. I’m lucky my family was able to bring me home, otherwise I would’ve been stuck downtown with no gas and no money. I’m sick and tired of Uber giving me the run around and I wish someone would actually fix this stupid app and make it work like it should. This is beyond frustrating and I’m honestly tired of working for a company that doesn’t care about how their drivers are affected. Fix this!!!!
Great app 5/5
It helps with Paul g the bills love the app
The app is so many issues
Not taking out taxes as you earn 1/5
I ended up paying half of what I made last year at the end when filing for my tax . I thought the taxes should be taken out as you are earning. It's not worth it at all👎👎👎👎
Having problems 4/5
Since the latest update my earnings doesn’t up date it self
Quest doesn't show in the top right corner anymore which makes knowing how much I've driven for the promotion inconvenient and sometimes impossible, considering I can't even view it elsewhere unless it's on the home menu tabs, which it wasn't there last night when I tried looking for it.
Automatic 5-star ratings for when you end a trip would be nice to get back to. Makes ending my trips one step easier, considering most riders are 5-stars.
Instant pay is a trip of it's own to complete. The last version of it was easier with fewer steps and it wasn't as hidden.
Can't view my driver profile anymore. Can't view my badges anymore either, only comments and complaints.
Overall user interface is not that user friendly.
Screen says the same thing for a week 3/5
Says congrats wait on your confirmation.. it’s been a week and no one to call. I’m trying to deliver for Uber eats
I’ve only been driving with Uber for 2 months now and I’ve already had 3 issues where the Uber app has me drive to the potential passengers drop off location instead of their pick up location to pick them up. This is getting out of control and is not just a waste of gas but also a waste of time that I could’ve received a full ride payment for.
Riders and Ratings*** 5/5
By Cool beans 12345625
Please make Uber Riders more aware of how ratings effect us. They need to be aware of how important a 5 star rating is versus a 3-4 star.
Can you guys do a update so the app can be used landscape instead or portrait or both
Please name locations for both to and from! 3/5
Very confusing on busy streets to know which restaurant or building is the right one. Often the navigation is inaccurate when it only has the address. Please label!
App doesn’t work? 1/5
I’ve been approved. I can access my account online, but the app itself doesn’t seem to work. It keeps me at the wait for approval page and the only options I have are to watch the video and/or sign out.
Your In-app GPS needs a serious update 1/5
You need to update your maps. It has me going into one way street with traffic going the opposite way. I do always look out for signs, but between that and trying not to get hit by yellowcab drivers and nyc cops.. i think uber can do better. This has happened multiple times and its gotten customers unhappy with me. So until that is fixed, i wont be using your in-app GPS and will be using good old reliable WAZE!!