Great change 5/5
By Brian Nicholasi
Great change new features amazing how good the response time is love the the app
App keeps reverting back to previous version 1/5
Im constantly having to uninstall and reinstall the driver app since either my iPhone 7 keeps reverting back to the previous version before the most recent update or its the app itself. App doesnt stay updated with the most recent update. Reverting back to the previous version keeps me from receiving any incoming delivery requests whatsoever. This needs to be fixed ASAP!!!
maps appearance keeps changing, itll have the black car then all of a sudden its the triangle in a circle.. what is going on seriously...
Dont drive with this terrorist network 1/5
Uber is a terrorist network not a cab company. Please uninstall it asap
No final destination 1/5
Of course I don't want to go home at the end of the night, I would rather drive 45 minutes to the airport in the opposite direction, and to top it off- go offline with an empty car 45 minutes back so I'm not stuck in the ghetto near the airport. If you only took a minute to listen to drivers, everyone would save time and money, also they would all be happy. Once you hit 20 rides you get 100$ but keep up a good rating and 100's of rides, no incentive. But, sign new drivers up and give them 250$ plus. Stupid concept, the market is flooded with drivers, surge disappears as soon as you drive into one (or you won't get a single request sitting in a 4/5X surge) plus you tell your riders to "avoid serge" and wait it out. If your reading this, I can tell you, you literally average about 8/9$ an hour after gas, not including wear and tear on your vehicle. Riders hate the no tipping through the app, so they give cash which is appreciated, but still annoying. I drove 14.5 hours on a Saturday, and made 211$ just to see how much you could make on a big push. Hopefully that tells you what your looking at if you are signing up for this.
Tips and navigation issues 3/5
Uber needs to add a tipping option on their app-like yesterday, everyone of my riders asks about it! I end up getting a ton of cash that I don't feel comfortable driving around with. Also, the navigation needs a few tweaks it tells me turn left on a certain street but it is actually the 2nd turn and it forgets about the one you need first to get to that street! Fix it, please!
The rider call sound goes silent if you go off line or not respond to a call while driving. Very troublesome. Missed several calls. Had to keep resetting app. Gps reaction slow. I like the new display of earnings and trips and features.
The new update is acting up... 3/5
I did 2 trips around 11am and 12pm. It is 2pm now and the trip earnings still hasn't processed yet SMH. It shows the trip details, but not how much I made from the trip. It's taking way too long to process. The previous version never had this problem.
It's ok 2/5
Most part it's ok but for some reason this week the display for how much money I make is not displaying. Keeps resetting to $0
A direct line to answer questions 4/5
I have difficulty locating a direct question and answer area Can u put in a miscellaneous email question we may have easy to find for questions not covered under other area
Love it! 5/5
Making improvements everyday always getting better. I think it is a great app highly recommend.
Terrible update! 1/5
The newest update to the earnings tab is horrendous! Everything was in one place before, easy to see daily breakdown and swipe back and forth to see past weekly earnings. This is no longer available and I am very frustrated. Please go back to the way it was before.
The good, the bad and the ugly 1/5
Bad: Low payments, Uberpool, bugs, UI, Rating system, uberpool, notifications, last trip (limit 2), interrupted music, Uberpool, no tipping, Uber nav, did I say uberpool?
Update: the app was updated and still same problems.
This app cheats drivers. If you are driving for them and doubt my claim, keep a paper log. One night is enough. A week will blow your mind. I cannot recommend against this more. This is the most deplorable company I've ever interacted with.
I like the fact that we have night time navigation but why is it that it's not there when I go online. I have to go off and turn back on line just to find it but it take few tries to find it. Can you please just use one.
Like it a lot, but a few problems 5/5
I've been with UBER for about 8 months, I enjoy working hours that I want to work, not have to work!
But some things need improvement, the Navigation system originally was terrible, then it improved, but is slipping again, it's embarrassing when you miss a turn because the Nav system tells you to turn too late.
One other SUGGESTION, which would likely get more drivers and keep riders happy. Please make a list of drivers like me who PREFER LONG, LONG DISTANCE TRIPS, I am retired and would not mind taking riders on long distance trips, i.e. Ft. Wayne, Indiana, Milwaukee, Wisconsin, Des Moines, Iowa or Springfield, Illinois. I believe if UBER kept a list of drivers WILLING to make such trips, there would be happier riders, and happier drivers. I've been approached by LYFT, VIA and others, so if UBER can find a way to take my suggestions, I will be more likely to ignore such requests.
I'd like to add one HUGE REQUEST! Can Uber PLEASE PUT A GPS ANTENNA ON THE LOWER WACKER DRIVE AREA IN CHICAGO, IT WOULD BE GOOD FOR ALL.
CURRENTLY IF YOU ARE ON A TRIP OR LOOKING FOR A PICK UP, THE NAV SYSTEM HAS NO IDEA IF YOU ARE ON UPPER OR LOWER WACKER DRIVE SO IT CONTINUES AS IF YOU ARE ON UPPER WACKER DRIVE LEAVING DRIVERS LOST LIKE RATS TRYING TO FIND A LOCATION OR RIDER.
THE POLICE HAVE RADIO ANTENNAS IN THE SUBWAY, WHY CAN'T UBER INSTALL ONE ON LOWER WACKER DRIVE?
John (Jack) Kielczynski
Bad to worse. 5/5
What in the world. Someone rated uber. But it wasn't me. I must have been hacked! It said from bad to worse now it's terribad, I did not write that!!! I actually love uber! It's been nothing but good to me! Wow. In disbelief? Trying to figure out how and why someone would hack and leave a negative comment?
Not user friendly 1/5
By Pinoy ak0 😝
This app is not user friendly. They are hard ti reach. If you need assistance you cant talk to them by phone or they don't have email to get the support. Also we need tipping on the passenger app! Or else I'm not going to drive uber anymore (actually I haven't drive since January up to now april 2017). I am planning to drive lyft due to the passenger giving tip's on the app. Tip's is helping the driver extra money for gas
Thx for making better 5/5
No accurate 3/5
By Victor beca
You have to improve it
It say make a right or left on the street
That you are already driving on
Some important stuff disappeared 1/5
Lately the updates have been great! Like the map great job, but now the quests don't appear so I can't plan ahead. The instant pay button disappears when it feels like it. I need to know when my money is coming ahead of time, stop switching things around with no notice.
Tip button 1/5
Works great except the tipping button seems to be missing.
The uber app have been having problems where if you sing out of the app or clear the app from recent open apps and then open the app again uber app will go back to and old version of the app and you will not get any trips at all. To fix this temporary you need to delete the app and install it again. Uber development please fix this. One star for now im losing alot of money here
Uber hustles the driver 1/5
Unethical company . Bad business practices towards their drivers ,
App is cluttered and not simple .
Various versions appear .
You get no support from Uber as a driver .
Airport queue, always an issue.
Uber charges them the longest distance and the longest time possible for current traffic conditions and pays the driver the shorter route fee and time, they also get the booking fee and 25% of the ride and keep the difference for what they overcharge.
WHY SO GREEDY !
Add tipping 1/5
By scott uber
The app needs to work a little smoother it needs tipping and also when I customer gives you four stars or less I think they should be obligated to explain why most don't know that for stars is failing with Uber I need to be educated that and less we have a wreck it should be a five star thing or pass or fail
Almost perfect app 2/5
Two problems. Primary problem is Uber App does not record TOLLS as driver passes through. For two trips I took, TOLLS cost me $45 and Uber reimbursed me total if $2.46. Multiple emails and result was Uber said they don't have a record. I submitted my Sunpass account record. Still no satisfactory outcome. Fix the App. Uber GPS needs work as well. ADD A TIP OPTION. Everyone in the service industry gets tipped. There should be a mandatory $5 tip added to the trip that is $10 and over. Then passenger can add to it or deduct from tip. Also something should be done about the distance traveling to a pick up. One trip was about 10miles away to pick, passenger was going 500 yards around the corner.
When will Uber listen 1/5
I give the app an F but I must give Uber support an A+ for being consistent, consistently useless that is. You will never ever get a straight answer, just a canned response that doesn't address the issue. I think they do it on purpose so you finally give up and go away, then they have the audacity to say the issue is resolved. Navigation is the worst. Just today I was dropping of a customer at the airport, I was at the terminal but the app said I still had 10 more minutes of driving. I looked at the map and it was taking me no where near the airport.
From bad to worse 1/5
By Mike & David
Instead of improvements, Uber keeps going backwards
Better than before 4/5
It's better than before but still needs work, it's not fast enough to give direction after a turn or after coming out of a tunnel, google maps is however faster, the is great with pool requests.
Worst app to work for. 1/5
Always cheat drivers and riders! I even don't want to explain all things. Driver are unhappy. They hire to many of us.. now everyone suffer except Uber. Hate them. Killed all the business.
If you want to lose money you drive for Uber
It keeps going worse and worse
Horrible update 1/5
Worse update ever. Now instead of getting a hit from a rider with the classic circle where it shows the street. Now you get a big map where with stupid cartoon drawings in the bottom. You guys are sinking low and low every year and the competition is winning. KISS!! (KEEP IT SIMPLE STUPID)
Uber Douglas 5/5
By Uber Douglas
It's simple and great. Works great on apple devices
The worst app ever! 1/5
By Vale Stefano
Hey, Uber team, you should be all fired!! All of you!! I've been working for years with uber and your driver app just getting worst and worst!! The app has a million of bugs but instead of fixing it you keep making new futures with tones of bugs!!! Recently you relieved the new navigation. Why do you thing I do need this navigation I NEVER USE A NAVIGATION! Could you make it optional??? And this navigation is the worst!!! This navigation gonna help you to get lost!! Okay, there was an option in the app to rate this super bad navigation and I wanted to do my first review and couldnot have done - it does not work!!!! Okay as always with every bug you have I just get used to it, always pay attention, double check and never trust the app....today we got one more "improvement" - dark navigation! Are you serious??? Who told we need this?? I can see nothing now!!!! What a team!!! Please fire all of them!
This my first review in three years with you! Thanks for reading!!
Uber Eats 2/5
The Good- Awesome new breakdown of payouts and earnings! This makes it so much easier to keep track of bonus earnings!
The Bad- The newest features such as night time vision do not work. It is constantly crashing during delivery trips. This is DANGEROUS. I have to be honest delivering for UberEats isn't going to pay all the bills and maintenance if we constantly have to pay for gas to reach places that are sometimes 20 minutes away and the delivery trip is only 5 minutes. That is not fair at all to us. If the place is more than 10 minutes away we should get compensation for part of that time, like from where we accept the trip. We need better wages to keep up with more than just the car itself!! Tipping is something Uber really needs to consider 😐 it can clearly still be cashless so that's a stupid excuse! I've had a lot of customers who felt terrible they couldn't tip even some who use other platforms instead because they do. Tips are a car wash, gas and they help so much.
Uber monopoly 1/5
By Fight4whats Right!
Pretty much every complaint as the others rating low. Don't want to waste my time listing in detail, I think enough about Uber's terrible service to its drivers has been said. Boycott this company, use lyft eliminate the monopoly unless their corporate sees the light soon!
Update: Sacramento area and greater Sac area is so saturated with drivers now. Even airport everyday has 50 to 60 drivers waiting in que. and downtown wait for customer order is now over half an hour most of the time! Gas is slowly starting to go up. Start charging miles on the customer for drive to them, or at least do hourly guarantees. Drivers out here struggling to make a decent amount of money every week and pay for expenditures.
By uber will bankrupt soon :((
It is the worst app and could have been much better considering 50-60 bln company! Every time you sign out& in, it switches to old version and crashes a lot. My rating has been frozen a month. Plus, uber customer support is the disaster. Because of these reasons, i am switching to lyft.
Plenty of room for improvement 1/5
The Uber app needs lots of improvement. The navigation goes blank, the navigation takes you to the wrong destination, and it crashes. Most importantly Uber needs to include the TIP OPTION. Most riders don't tip, and we need the tips for gas, routine car maintenance etc. This is why drivers are going to lyft. Uber needs to get with the program
Worst version ever 1/5
By Ray Ray Firing
Worst version ever it takes a while to load the options you're looking for
Tipping and cancellation fees. 4/5
I think a tip option should be added and I also think there should be certain exceptions for cancellation fees. Riders are notified of how long until I arrive and if it's under 4 minutes then they should cancel if they know they aren't ready. If I drive the 4 minutes and arrive in front of the pick up and they cancel, they should be charged
UBER app needs work! 2/5
By SF Peaches
1. Takes FAR too long to download updates on iPhone 6
2. I have to constantly do a soft reset for it to work properly
4. My customers want to be able to add a tip in the app!!
5. Navigation is improved but needs more work as customers are prone to give us a bad rating if we do not arrive on time or at the right place
6. Many beneficial help topics have been removed which makes it even more difficult to reach 'customer service' when something needs to be handled
7. When Bluetooth is on in my car I have no sounds coming through the app to help alert me when I have a passenger. With the sophistication of the technology this should not still be an issue.
Not good at all 1/5
By Ionic jon
Updates are the worst, unable to see benefits, will not allow me to do instant transfers..lack of customer service ugh
Needs Apple CarPlay Support 4/5
Needs to support Apple CarPlay, would make navigating safer and lessens the needs for a phone mount. Also, would help Rider makes sure there end destination is correct.
It needs to be updated 1/5
By idkeverythjng is taking
I would like to see RIDERS PROFILE PICTURE when I'm picking them up. The location of the destination needs to be set to where the person is exactly at. I always have trouble with pick up location and do BACKGROUND CHECK for all the RIDERS.
this is not safe don't drive for Uber. Uber cares only for the riders but not the DRIVERS. Looking forward to lyft.
Good but... 3/5
In general terms the app is very good, but the navigation system is constantly frozen during the trip.Please fix it as soon as possible ..
Uber is awesome!!! 5/5
My passengers are cool and I get lots of back to back ride request and lots of extra money with surge prices especially in LA that's where the money is at I make 1000 dollars a week.
Need to know if requesting rider is going in my general direction. Buggy app 2/5
Gps in app inferior to google downtown. Keeps forgetting where I am. Riders get angry.
Destination: stuck on "saving" the entire trip. My "home" is too far away to set as destination.
I am willing to pick up rider if they are headed in my general direction. I don't know how to determine this before I go pickup. Waybill does not disclose destination!!
My willingness to be on line would increase if these issues are handled.
Battery use 3/5
I cannot believe how much battery this app uses. Also I have to keep my wi-for off or I keep getting requests that time out when I accept them. The nav is not very good and pin points a address that is not really where the people are
Apple Watch 3/5
By Ningun nick sirvea
Sería. Bueno que hicieran el app para los smart watch, así sería más sencillo para el conductor al momento de buscar o dejar el pedido, le doy 5⭐️ cuándo la hagan. Gracias por su atención
💯 REAL REVIEW -BEWARE 1/5
By Horace grant son
The worst company on the planet .
My ratings of review will not change until UBER changes.
Unethical company and practices. Nothing is fixed , only a new "version" to clear bad ratings.
It's also sad that your more frequent riders , know how bad the app works and Uber changes nothing !! Also makes your "partners/employees " -the DRIVER,
Uber is their own government, which means they're communist, and they will do whatever they can to come out on top with no regard for their most important asset......
THE DRIVER !! You will get shorted , your ratings go down for no reason , and when you ask support , it's always Drivers error, because the app is perfectly flawless.💩😉
The worst is ,driving 15 minutes to pickup rider and drive them 2 miles , for a total of $2.40 and Uber gets their cut from ride and another cut with booking fee....
You're losing money !!!!
The app is never the same version .
You're either a black car or an arrow. You'll be in airport queue, without any reason it'll go offline , you'll use "support" which is no use at all.
It's a joke .
I'm sorry to say that this review is just SOME of the things Uber does to their "partners."
Google Uber Driver Forum and read what drivers deal with
Doesn't Record Time Online 1/5
Does not work for recording time online, makes me wonder what else it doesn't credit. NEEDS TIP OPTION!