Allow only sharing location while app is running g. 1/5
There is still no way to only enable location sharing only when using the app.
Having location sharing on all the time is a deal breaker for me.
Uber: Re enable the option to only share when using the app.
You need a customer service number 1/5
It will not accept my Apple Pay and tells me to contact customer service....but there is no customer service.
Poor customer service 1/5
Recent customer service experiences left much to be desired. I had an old phone number on my account. Rather than allow me to update it online I have to contact customer service to do so. Turnaround time is several hours. Driver is unable to locate me at the hospital and cancels.
I believe the status quo when you breed a culture of sexism and your company's reputation is reflective of this - is to improve the customer experience. Unfortunately uber seems determined to buck the trend here. There is too much competition in the industry (i.e. Lyft) not to vote with my wallet.
Horrible Cancellation Fees 1/5
Uber thinks it's okay to charge you $5 every time a driver messes up and doesn't know where to pick you up. I live in Chicago and on the weekends it can be pretty hectic, however that doesn't mean drivers should just give up on finding you. I've thrown away $10 in the last two weeks on Uber's that cancelled ON ME after me calling them several times trying to figure out where they were. It makes absolutely no sense to wait 20 minutes for an Uber just for them to cancel on you and then you pay for it! Don't bother going to Uber either because they side with their drivers and not their customers. Deleting this app and using taxis instead.
Not even one star 1/5
By miss milelel
They even do not deserve one star I live in Miami and most of the drivers do not speak any songl a English word a god forbid if you're in emergency or something like that you're not gonna end up good also their ETA is always longer than the time they give you and they always trying to charge you extra for something and rude driver also navigation of uber bad this app is going from bad to worse!!!
Really going downhill fast 1/5
I have used uber for 3 years now. When the company first started, it seemed like an immediate hit. You sign up and get extremely cheap rides to wherever you want to go. Not only are they cheap, they are also safe and efficient. Wow has this changed! I am working in Washington DC for the summer. To say uber drivers here are completely incompetent is almost an understatement. They constantly cancel rides, extend trips, and some don't even know how to actually drive. Last week my uber driver drove onto the sidewalk because she was trying to switch lanes. The funny thing was... there was no other lane!!! They also don't even pick up the phone when you call them. How in the world am I supposed to know what street you're on if we can't communicate? Really sad to read the other bad reviews. Such a good business plan, but the service aspect has been spiraling downward for sometime now. Maybe do some background checks uber?
Very voice over accessible 3/5
By Lucky 10382
This app is great and VoiceOver mode. It is very easy to use. The only problem is I had recently is that the price changes drastically quite often throughout the day. It stopped telling me on VoiceOver mode that there is a surge in price due to high demand or lack of drivers. It doesn't tell me that anymore like it used to. It just has a higher rates or lower rates. Because of this I've been using lyft a little more often
Ive tried to verify my number 748363947393738473929272541 times and i never get the message with the code. Ive tried multiple times and ive never gotten it to work
Toxic company culture? 1/5
Lyft it is.
Terrible Customer Service 1/5
If you contact customer service they will send an "automated" response partially addressing your complaint before fully reviewing the case. Had to email three times in order to get a full review and a credit. At least have a phone number to call.
Georgia awaiting! 3/5
WHY Uber still no working in Georgia????
App NEVER works when I need it 1/5
I can never connect to the Uber network when I need an Uber ride.. like ever!!! Very frustrating. When I delete the app & reinstall it, then it works fine... until I need it. Terrible!!!
Works, but watch out 2/5
I used the app and it worked OK. I didn't like the intrusion on my privacy so I decided to delete the app. The extent of the intrusion only then became fully apparent. After deleting the app it re-appeared in my phone after a re-start labeled as either Uber or as Helix. Deleting in the normal manner (tap X on the jiggling icon) or deleting in Settings - General - Storage & iCloud Usage - Manage Storage didn't work. Whenever the phone was restarted (either simple turning off or hard restart) the app re-appeared and use of iCloud by Helix stayed.
Uber takes over your phone!! I had to wipe the phone and restore from backup and even then the "deleted" Uber app that I had blocked from the backup was queued to be reinstalled. I was able to prevent it from being installed by tapping X on the jiggling icon before the app was re-installed.
This is really outrageous. I've never seen such egregious intrusion by any other company.
$20 coupon: samuelp175 5/5
First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it won't cost you a thing!
The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again.
The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!
"Cancellation resolved: we stole your $5 lol 1/5
If I don't get in a ride, how can you steal my $5? Because your drivers are not trained and cancel on me, how can you steal my money? I didn't understand why my girlfriend will only use Lyft, but now me and all my friends will never use uber again. So so weak.
Thump print to pay. Change back to old way!!! 5/5
Now I can't use Uber. My hands shake and I can't get a thumb/finger print to work. Back to Lyft.
Directions completely broken 1/5
I have used uber since they started but recently their drivers app seems to be giving ridiculous directions. I had a trip today that waze showed as 40 minutes. The driver said he had to go the way Uber sent him which took an hour and a half of mainly sitting in traffic. I am so annoyed I am going to start using Lyft. Also there is nowhere in the app to send feedback of Uber as opposed to the driver. So I had to give my driver a one star review for something that was not really his fault.
Location sharing 2/5
Please allow location sharing only when using app.
This update is the pits. 2/5
Finally a to option. But I sure don't want it billed as a separate charge from the ride. Also please please please fix the GPS so drivers can actually PICK me up where I am.
Terrible first experience 1/5
First, the first ride free thing disappeared when we tried to book, then we got notification that we were to walk downhill four minutes to meet the driver (I'm elderly with difficulty walking). I could go on to explain how continued nonsense nearly ruined our evening and the fact that they tried to charge me to cancel an Uber that would not come to my door, but I'll suffice it to say I will never use Uber. Lyft worked flawlessly. They have my business.
Extremely overpriced!!! 1/5
They charged me almost twenty bucks just to go to the store which was only a couple miles away total ripoff!!
Can't process request 2/5
The app keeps crashing whenever I really need it I. The airport from the club and says can't process request contact help desk. You guys need better software engineers!!!
Come on. 1/5
I can do everything else online. Why can't I request a ride without downloading the app? It's too much to request a ride every now and then. Allow rides to be requested online.
Dropped Rides 1/5
I have used uber for a while now and it's just always unreliable. I will book and uber, and the drivers will accept and get to pick me up late, or literally never come and pick me up. I've missed events because uber has been so horrible and the drivers so disrespectful of my time. Taxis cost a bit more but at least they can't screw you over like uber drivers do.
horrible navigation 1/5
1 star for using a cheap navigation system!
Y'all are terrible!!! 😑... 1/5
Lyft is sooo much better!!!😌 Wouldn't even let me order a driver even though my credit card info was correct. And Even though I never actually ordered an Uber driver, I still know lyft is much better cause y'all review ratings are low as hell and I always see the company on the news for something 🙄 get it together for the others 👎🏽👎🏽cause I sure as hell will never use this service!!!
Lyft is better 1/5
By Waffle eater.
Won't even except my card
Absolute Rubbish 1/5
My experience with Uber has been extremely trying. After deciding to charge clients after 2 minutes of driver wait time, I have had several rides cancel with no reimbursement from the company. Those drivers who do not cancel struggle to navigate the city, often relying on an outdated mapping system. I would recommend lyft. My customer experience with lyft has been vastly more pleasant than Uber.
The tip or not the tip..... 1/5
They introduced the tip on the app, funny enough, sometime's there's no way of leaving the tip from the app...
Sad what it's become. Criminals stealing food.
What a waste of time 1/5
Can't login even with phone number check..
Worse and worse
Bad app 1/5
Each update makes the app run worse
Not what would be expected 2/5
Well, you see, when there is an online ride-request application, you'd expect that there would be intensive behavioral screening to prevent possible mishaps from occurring. Wrong.
Here and there I have some great drivers but too many people have bypassed their screening process and have been terrible people and drivers. I got into one car and first thing I am greeted with is several expletives regarding the driveway, along with the stench of cigarettes flooding the car. Not only am I greeted with this problem, but he drives illegally through the center divider of the road, passing all the cars. Next he blames the potholes in the roads on the "f***ing democrats not wanting to spend money". And this wasn't even the end... I mentioned something about current events such as the update for Uber to show the routes in rainbow in support of LGBT for the pride festival, then he responds "yeah it's the f***ing gays always having to celebrate, is like 60% gay, I might just move out" *scoffs*. This was especially personal to me as he was not aware that I am. What bothers me most was the fact that he didn't care who could potentially be in his car.
I would very much ask for the people around me to incite a different attitude to Uber to tighten their behavioral screening process.
New tracking feature - scary!!! 1/5
By Jimmy paindoo
I was very disappointed by uber now requiring you to agree to always having your location services on, even while not using the app. This way uber can track you at home, while at work, or while going shopping. If you choose never turn on location services, then uber has made it so that the app will still work, but the user experience will be terrible and you would just get frustrated and turn it on. Very poor app upgrade. Unfortunately, time to uninstall. Downloader - Beware!!!
Said my payment info was invalid. Double checked it, everything was right. Still wouldn't work. Downloaded Lyft, and my payment worked no problem. Bye, Uber.
app is garbage 1/5
App is horrendous and so is the customer support. Never helpful.
By Iron Man Tony stark2814
My uncle use to use them all the time and there software must be old because he was charged in MOSCOW but lives here in LOS ANGELES! And my girlfriend used UBER EATS and was charged in SAN FRANCISCO! HORRIBLE HORRIBLE DO NOT GET!!!!
Really gone down hill 1/5
Used it for 5 years, but recently drivers keep canceling trips when they done like the destination. Wait times are much longer. No longer impressed. Lyft it is.
Shouldn't have added tipping 1/5
Shouldn't add tipping. It's not 1985. Tipping is inconvenient to the customer.
Greedy company 1/5
Uber stealing $$ from passengers and drivers
For example passenger pays $40 for a ride
Which according to time and distances only cost $32 and they don't pay the driver 75% from the $40 No they only pay the driver $23
So Uber lies and steal $ from everyone
Uber become so greedy and scamming everybody.
If you don't believe me after you end the trip ask the driver how much Uber pays you
And look how much they charge you.
Terrible at airports 1/5
By N/A 1234
I love Uber, but getting picked up at most airports is still a nightmare. Have tried in Las Vegas, Boston and Chicago and all three are a mess in one way or another.
Easy solution: allow riders and drivers to review locations (especially airports). Then you can sort the problems and tackle the most common first. Like no signage inside of Las Vegas airport and 10+ minute wait to go up an elevator that only holds 4 people (with luggage).
Also, where is the landscape support for ~370 millions iPads that have been sold? If you want to stay relevant you need to support iPads (in landscape mode) for businesses that are switching to iPad Pro models with keyboards!
Hacked Account 1/5
By Neil p Patel
My account was hacked and I have not been able to use Uber since. No one responds to emails to help me use the app.
No more user-friendly 1/5
In recent months uber has been terrible with their customer service, and user protection. We're charged a cancellation fee immediately after ordering an uber. OK from a drivers perspective, but its unfair for the users. What if my driver is taking forever to arrive (without traffic) and I'm in a rush to a meeting. Also, user reviews and complaints are no longer answered by the company. I use uber twice a day and Im very disappointed.
Let me have my privacy! 2/5
With the new update, I only have the options to let Uber know my location "never" or "always". No "while using" option. No thanks! I just downloaded Lyft.
Do you like not being able to connect to the network? 1/5
Then this is the app for you. You can't connect to their network, you can't request a ride. If you can't get a ride with a ride sharing app, what is the point?
Broken Satellite 2/5
The gps, pick up location, and destination needs to be fix. I'm being charged a lot due to your broken gps and maps
No car seat option 1/5
The website clearly states their will be a car seat option and there is none! Called "customer service" but it's a stupid machine telling me to email them. I need an uber now not within 48hours
Wait time 2/5
In-App tipping does not work 1/5
By Elizabeth Pallister
I just updated app so I could use in-app tipping after having a great driver this morning and it does not work. After Uber made such a big deal about rolling out in-app tipping surprised it doesn't work and of course no way to contact Uber.