$20 coupon: fyyun 5/5
First of all, if you haven’t taken a ride yet make sure you use the coupon "FYYUN" to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it won't cost you a thing!
The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again.
The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!
Worst App Ever!!! 1/5
By She eke
We are on vacation and tried to use uber to go to dinner. The payment method is invalid everytime! Sent a message to uber and no response. Tried several phones and several credit cards. Uber is awful! Worst customer service ever!
horrible app from a horrible company 1/5
an update of an app that crashes repeatedly, written by the employees of a morally bankrupt company who have no regard for rights of the very human beings from who they are trying to extricate an obscene amount of money for a service of dubious quality provided by unsafe, inexperienced, and inconsiderate drivers.
uber has no regard for your privacy (location tracking is on ALL the time), they show you ads in the app (they're not making enough money?), and the list goes on and on and on.
Future pickup 1/5
By Gs dad BK64
Just did the recent update and notice that the 'reserve' a pickup feature has been removed?!? What the???
Update: So the next day it worked for about 5-7 hrs and then has disappeared again. Really? I see the light at the end of the tunnel for Uber.
Way better but just a few things... 3/5
By Foday Church
The app has gotten WAYY better since i last reviewed it . However there are a few things that REALLY hold this app back.
1. Its fkn annoying ur location services MUST be on in order to really even use the app in general
2. Better notifications. It doesn't even tell you when your driver has been switched which is a huge inconvenience within its self.
3. Most of all why to this point Lyft allows you to do two stops but u guys still dont have that feature yet?
Overall this app has potential but there's a few petty things that needs to be resolved
I brought $85 dollars in uber credits and it's not accepting them as my payment method. This is really upsetting to the point I just don't want to use this app anymore. And then I got a new number and it won't let me enter it. Everytime I try it says the number is in use. To make sure there wasn't an account connected to the number I tried to sign in with it and the system said there's no account with this number. The system already doesn't take my debit card.. And I have no way to get home tonight and their customer service is slow and horrible
Wrong currency 3/5
By One Life, One Love, One King
I used Uber for the first time 2 years ago, when I vacationed in Italy. Now Uber thinks that I live there. When I try to send someone my promo code, it tries to give me a discount based off of euros, not dollars. I’ve tried to contact Uber to get this corrected, but I can’t.
This app and service it terrible. I would rate 0 if I could.
Ride for someone else is useless 1/5
By Martin NY
A new feature. Extremely slow looking up the person, doesn’t notify the person taking the ride, messes up the phone number of the person and Driver has no clue who he’s picking up. Please get it sorted or remove feature.
Great app 5/5
Very reliable and affordable
Does not help with customer complaints 1/5
I have an issue with an Uber driver I took recently and have been asking them to refund my money since it took him 50 minutes to get me to my destination which should only have taken 20 minutes at the maximum. He dropped me off in the middle of the road which nearly killed me. I also got into trouble because I was late. They are just giving me automated responses and no human beings to talk to. I want this issue resolved as soon as possible. A word of advice to the Queens NYC area: IF YOU SEE THAT LAKHVINDER IN A TOYOTA CAMRY IS LISTED AS YOUR DRIVER CANCEL IMMEDIATELY. HE DOES NOT KNOW HOW TO DRIVE.
Update: After arguing with Uber for weeks, they have finally agreed to refund my money. First I got some money back because I was overcharged, then they were saying that their policy says that I don’t deserve a full refund. (My experience honestly deserved more than a full refund; it was that bad.) After arguing more, they said that they couldn’t put the money back into my card and gave me uber credits. I kept arguing that Uber credits were useless and they agreed to try again with my card. They put back some of the money and left some out. Now they are saying wait 3-5 business days.
Rip off 1/5
I'll keep this short and sweet. I used to love Uber but it seems as though they have changed some things... basically, they told me I would be charged $16 for a trip and I was charged $29 and when I contacted them, I was told that the $29 is accurate because of distance and time spent on trip. Does the time have anything to do with me? I don't think so. Never using Uber again!!
Quit using UBER 1/5
Uber app does not work and caused my IPhone to freeze. Will use Lyft from now on. I would give zero stars if I could.
Worst company ever!!! 1/5
Please do yourself a favor and delete this app!! You are so much better off with Lyft!! Uber has no contact number, no possible way of getting a hold of any live person if you ever have a problem!! My dad left his computer in a car, and the driver was holding it hostage to get money from us for returning it! She literally was not going to return it!! I would have tipped her obviously, but the way she handled the situation was horrible!! I tried everything to gat a hold of someone to help me, and as I stated THEY HAVE NO ONE TO HELP!! I left multiple emails and finally after about 6 hours someone emailed me back and offered a $5 credit for the inconvenience. They were so rude, and beyond unprofessional!! You are taking such a risk using this company!!!! Delete this app, and download Lyft!!
Need to have fast internet 2/5
If you have less than LTE it’s always hard to use the app, today I spent 30 min waiting for the app the get its s**t straight to no avail, had to use a different app to get home, not good.
My phone is showing invalid I was stuck at the place and couldn't operate it
Location while using the app is not on iOS 10 1/5
Uber said that they "added" the option to share our location while using the app, but this is only available on iOS 11 since this is a system feature. Uber is a big fat liar.
The app is unusable without location 1/5
The last several updates have driven me to use other services as this app is so dependent upon location services that you cannot rate your drive or tip them.
Drivers are never able to get to the right location following this apps map, extremely unfriendly for military personnel, no customer support.
Screen your drivers better. 1/5
You guys need to screen drivers better. If you're in the business of on demand ride service and you're going to provide estimates of driver arrival and passenger arrival down to the minute, you better be sure your drivers make that happen. If someone screws up one too many times, can hardly speak english, or doesn't have the intelligence to follow the instructions of google maps, boot them as a driver. You need to deliver to your customers instead of simply allowing anyone to drive.
Very nice app easy to use
Not reliable 1/5
They change your arrival status every few minutes. I recommend using a different service if you can. Or not using this if you are in a hurry.
Cry babies 5/5
Every thread read on here is due to an easy fix..... communication! Apps are not perfect.. did you try calling your driver if he didn’t arrive at your location?? Do you not understand the app because you can’t work your own smartphone? Finally do you complain to the driver about directions instead of asking nicely of your preferred route. Uber is for cheaper and more efficient than cabs will ever be.
Worst app ever 1/5
I cannot get any help as the app will no longer recognize my email. There is no way to fix this and no human to figure out the problem. Good by Uber. I am off to you competition.
Complicated/not user friendly 1/5
By Pretty Girl Floyd
I've had so much difficulty trying to figure out how to send an Uber to pick up my sister, or trying to arrange for an Uber in advance for an appointment, that I finally just gave up.
It's too bad, because the one occasion I was somehow able to make it work we were both pleased with the service. But I find this app to be a maze of confusion, so I'll just stick to Yellow Cab from now on.
I'm done with this app 1/5
Uber used to be good but the changes they made recently are irritating. I had scheduled a trip a couple of days prior and finally when my uber arrived the driver tells me that he can't drive me because he has to be somewhere. I had to reschedule and the trip price skyrocketed. An additional like $70 and I basically had no choice because I had to be at the airport. The changes in price for the same amount of miles is just sad and a pathetic attempt to overcharge customers. The downside for uber is now they'll lose more customers.
Constant updates and virtue signaling 2/5
Constant updates leaves the app unfamiliar and constant emails of virtue signaling are unnecessary.
Horrible Service 1/5
On 2 different days I ordered an Uber and the first occasion the Uber driver claimed to arrive and started the ride without me even being in the car. And Uber then charged my card. I immediately contacted Uber and they refunded my money stating that the driver accidentally started the ride... Right... 2nd occasion the Uber driver arrived on the street in front of my condo complex and drove around in circles (I'm watching all of this on the Uber app) and after 7 minutes of waiting on him to arrive (with the app stating he's 1 min away) he cancels the ride. This is after I called him 2x's (no answer) and even sent him 2 text messages (no response). I had to immediately order another uber and ended up late to work. I was charged $5 cancellation fee and so I contacted Uber because it was NOT my fault. Uber claimed the driver waited for me over 5 mins and cancelled because I didn't show up. Uber driver has definitely lowered their standards and I will no longer be riding with them if they choose to stand behind some of their scam artist drivers.
Customer Service 1/5
By Jordon Childs
No numbers to call, all automated responses it’s like you want people to be upset with your company
I have pending charges on my account for even seeing if Uber was going to be available and affordable in an area I’m travelling to. It is available but definitely not affordable and if the charges go through when I’ve asked nothing from the company other than a price quote I will be contacting customer service directly.
WatchOS app not working on LTE 2/5
The watchOS app cant find my location when the iPhone isn’t available. Screen is stuck with “Determining Location”
Would like to use my Apple Watch to hail an Uber without my phone
Easy to use 5/5
After reading so many negative reviews, I was hesitant to download the app. On a recent trip, however, I let it be known that my wife and I had paid $50 for a taxi. After hearing the other options, especially from those who used Uber, I decided to give it a try. I shouldn’t have worried. My experience has been nothing but positive. The app was very easy to initialize, and a breeze to use. In a matter of minutes, our ride arrived and we were on our way to the airport. A very pleasant ride, and “easy peazy”. I think most of the negative reviews were rating their experience with a driver, not the ease of use of the app. You may not be happy with the service, whether Uber or Lyft, but don’t take it out on the app.
Unable to use my payment 1/5
The app rejected all my payment methods including apple pay. Not using it at all. Horrible.
This app is trash 1/5
Will not accept any form of payment. GARBAGE
$5 for canceling? 3/5
Recently they changed the policy I guess. They were going to charge me 5 bucks for cancelling the trip after 2 mins- before it was 5 mins. So there's no flexibility for the customers because they can do nothing if it takes too long for the driver to arrive. Not sure what they were thinking about when making this decision in this customer-centric era.
I'm not sure if it's better than Lyft, because Lyft will reimburse you if the driver took the wrong way and spent extra 15mins on the route.
Very disappointed. But nothing I can do, they are a big company and has only 1 competitor I guess.
Must have product, atrocious customer service 2/5
Uber is great until it isn't. Then trying to get your problem resolved with the head office is almost impossible.
By Bear Caradog
Scheduled a ride using the App. They Sent me a confirmation, and I waited and waited....
Half an hour after the supposed pick up time I got a cancellation email.
Won't use again.
The best ride app currently 5/5
Reliable, easy to use app, quick ride ordering, and clear meet up information and status all make Uber a great app. But the biggest reason to use Uber is probably how ubiquitous it is; there’s always drivers available in any city it seems.
Prices are somewhat high though.
Horrible Company and Service 1/5
Shady business practices, poor routes for uber pools, and siphoning of personal info. Canned customer service replies for everything. Poor mapping for rides as the app instructs drivers to make illegal turns all the time. I prefer Lyft
Running an iPhone 5s with the latest iOS and Uber version. Every time I request a ride, a dialogue prompt reads “error please try again.” Trouble shooting didn’t help either.
great! Another update! 1/5
By a student and reviewer
We update the app as often as possible to remove all of its negative reviews and fool more people into getting and using uber. Check back next week to see the latest way that we exploit our drivers, incentivizing them to work long hours without developing any new skills or educating themselves, all the while using the profits we make off of our drivers' hard work to steal self-driving car secrets from google so that we can deploy a fleet of self-driving cars in 10 years (or less), thereby rendering our drivers, who have spent 10 driving driving and making loads of money for us, totally redundant to the workforce and thus unemployed (and unemployable). Oh, also we track your location when not using the app, and we don't let you tip your driver without cash.
Love gender discrimination? Rate us! Your feedback keeps the Uber engine from appropriately dealing with rampant gender discrimination and harassment internal to our company.
Have a question? Tap Greyball in the Uber app or visit curse-out-our-employees dot uber dot com
Hey, they finally fixed the location thing 3/5
About time... 3/5
By Loyal SQ customer
Uber is finally allowing users the option to share location only while using the app !!! About time !!!!! Before the only options were "Always" share or "Never". I chose "Never" since I don't like the idea of Uber collecting data on where I am 24/7, but the app certainly made itself difficult for me to use in the "Never" setting. Glad they finally decided to be customer-centric about this !!!
No 'only when using' location choice 4/5
Installed the latest version, only location sharing choices are always or never. Where is 'only when using', which is highlighted as a key change in this version? Update: removed and reinstalled the app and the location sharing choices are now correct. Thank you for the suggestion. One more small issue to get me to 5 stars: how do I delete a work profile for a former employer? There doesn't seem to be a way to do that in the app.
Walking now, thanks. 1/5
I woke up late, was ready to leave at 8:30, had to be at class by 9. It's a 30 minute walk, so I decided to play it safe and fork over the $7(used to be 5) and catch an Uber. 30 minutes, 2 drivers who took twice as long as the projected time and still never found me, and $10 in cancellation fees later, Im walking to the class I should be standing in. It would have been faster to walk than catch an Uber.
No customer service 1/5
What a scam of a company, you ask them a question and they ignore you and they lie to me so many times and they don’t interviews there drivers that long and I had drivers who where on drugs , zero review
Be warned don’t download it and use a real taxi if you want a good service
Didn't work 1/5
Wasted 1 hour of my life trying to schedule!
Location control welcomed 5/5
I switched to Taxify when Uber removed “while using app”. Now I’m back! Thank you
Don't Do It! 1/5
Uber wrongly charged me a cleaning fee. I went back and forth with customer service several times before they agreed to adjust the service cost (thankfully it went down from OVER $80 to just $8). HOWEVER, despite TELLING ME THEY HAD ADJUSTED IT, it has YET TO APPEAR TO BE FIXED IN MY TRIP HISTORY AND OVER $80 IS STILL MISSING FROM MY BACK ACCOUNT. IT HAS BEEN OVER TWO WEEKS AND I WANT MY MONEY BACK. NEVER USING UBER AGAIN SEEING AS THEY MAKE FALSE CLAIMS AND WRONGLY CHARGE CUSTOMERS.
Uber is a scam: Zero stars 1/5
Driver showed up extremely late even though the app kept telling me he's within 1 minute of arrival. Would not let me cancel. Customer service is worse than cable companies. DO NOT use Uber. They charge your card even when their app and drivers fail you and refuse to refund you. I deleted Uber and will never return.