Needs improvement 1/5
App lags and needs improvement. Service is alright.
Can't even use it. 1/5
It won't even allow me to use the app. It says "We can't reach our network right now. Please check your connection" and I've removed it and re-downloaded it and it still occurs.
Do not like the removal of the option to track location services whilst using the app only. It's either never or always. Have set it to never, which makes it less convenient.
Disable Location Services - Set to Never 1/5
Uber now offers only the false dilemma of "ALWAYS" or "NEVER" using your location data. They do this for nefarious purposes.
You should use Uber with location services completely disabled. It actually works better this way in fact, because you can just input the exact destination you want to be picked up at instead of having the app always try to guess where you are.
Give it a try, disable Location Services for Uber under Settings > Privacy > Location Services > Uber - set to "NEVER"
If they give us the "While Using The App" option back I'll stop posting a one star review every time they update the app. Until then, F-Uuuuuuuber!
New update is harder to use and poor interface 1/5
By Monkey Man of The Era
It's much harder to navigate around inside the app and it's much more confusing.
Good service 3/5
Enjoyed my second uber ride, no problems.
WORSE CUSTOMER SERVICE EVER 1/5
Uber took money out of my bank account for a ride the doesn't exist. I asked them to screenshot the trip and they never did (because it doesn't exist) they also charged me several time for one trip. Their app is always down or has glitches and they blame the customer FOR EVERYTHING they take no responsibility and don't fix problems only blame the costumer. I will be pursuing a fraud case against uber. If you're thinking about driving with Uber DONT ! Get lyft. Lost a loyal customer.
Gps issues 1/5
By Your gps is wack
Uber has started doing this new thing where it takes me around my work. What used to be the most efficient route has been changed to the most costly. Then the driver advised that next time I give directions. I didn't have to do that before why now? Rude.
FREE Uber ride code: (up to $20) = denezs1ue 5/5
UberX is convenient and inexpensive to use. I used this service for the first time last night and I highly recommend. Don't forget to use the free ride code: denezs1ue
Update please 4/5
I like it I haven't had a bad experience yet. 1 thing update please shows my drive is a mile from the house when he is in my front yard. 2 takes to long to find a driver to. Update please
Prevented from giving accurate pickup location 2/5
By Chris V
Sometimes the app locks out the ability to tell it where you are exactly, instead forcing you to choose from several predetermined "nearby" pickup points. This seems to be activated by Uber during special events and is considered to be a feature, not a bug. You are then either forced to move to the preset pickup point or contact the driver and tell him where you really are.
Best in Dhaka 5/5
Best taxi service in Dhaka Metropolitan City, Capital of Bangladesh!
No to location tracking 1/5
Making "always" the app's only option for tracking my location is a deal breaker, regardless of how Uber says it will (or will not) use my location information. I now use Uber only as a last resort when other ride-sharing services aren't available.
Not working. 1/5
After the updated, the app is not working. Can't use uber anymore. It keep being stuck on verifying my number which I did but it always asking now.
Don't use uber 1/5
By Extreamly displeased
Today I requested an uber to get to the woman's march. The app said I would be paying between $14-$25 but I was charged $90. I had to send three separate emails before actually getting a response from a person that basically said they would only charge me $66 but that the app would have said that I had to pay surge pricing. The app never mentioned anything about surge pricing and if it had I never would have ridden with uber. This is my second upsetting uber experience (the first being a driver dropping me off three blocks away from my apartment). As someone without a car and is relatively new to the city it is also frustrating to have drivers getting frustrated when you don't know how to exactly get to your destination. I will not be using uber any longer and I would recommend that you should not use uber again.
Love the app. Love uber.
By Willowy crane
I don't live in the middle of the ocean. 1/5
I'm not giving this app unfettered access to my location. So I guess I live under the sea! Stupid. Fix your crap app!!!!!!
App is getting worse 1/5
By Parent of two kids
App has become very difficult to use. This stupid default to current location is a royal pain since I use Uber for my business to send vehicles to many different locations pick up patients to bring to different Doctor appointments. This alone makes me want to use Lyft more. Give me an easy way to pin my location, since certain addresses always put the pin in the wrong spot. I hate paying for a cancellation because the driver could not find the right location due to conflicting pin/address locations.
Fare said $25 got charged $60. Never again. Cabs are cheaper
Super easy to use 5/5
Uber's updates have made this so much easier to use. I'm a faithful Uber rider!
Love iit 3/5
By Am stuck help
Iit ao niice and so cheap. Ii love iit
By Eddie balls
One word is awesome that describes uber
Love the new app I think it's great.'. Much better upgrade
By Alomond joy123
This is a nice app
Like the service not the app 1/5
I love Uber and use it all the time but the new version of the app is just awful both because it's not user friendly and because the GPS is simply terrible. Please bring back the old version!!!!
Great app - new users here's a free ride code 5/5
Free ride code: rebeccah11304ue
The review: I haven't had a single issue yet with Uber. I have just been using it to get back and forth to work recently though. I haven't had any overcharging issues and it's all been pretty convenient and easy to use.
Great app 5/5
Easy to use app with payment and navigation. 👍🏻👍🏻👍🏻👍🏻
So much bull with the rate fluctuation. Just trying to overcharge you & they'll cancel your cheaper ride you already placed because they're going for higher prices
Uber poor 1/5
Tremenda basura,le cobran a los clientes una tarifa que es la correcta por el servicio,y a los choferes le dicen que fue una tarifa mas baja y de hay le descuentan el 20 o el 25 %
It's aight 2/5
By A frustrated payer
Has gotten expensive in NYC. Honestly most of the time is more convenient and cheaper to take cabs. Uber pool is also a joke in the city. Pretty disorganized and put me in a pool with someone going the complete opposite direction. But it's uber so you can't beat it
Uber code for new riders josuet353ue 4/5
First of all, is cheaper than any taxi cab fare, most of drivers are very friendly.
Try it out without any risk for the first rides. Use my code
No help 1/5
Worst customer assistance ever. ZERO help on updating account. I wish I could rate zero stars.
Switching to Lyft. Do not download.
Decent service, but... 1/5
I refuse to use Uber now as you refuse to allow me to use the "only while using the app" function for location. Where I am outside of using Uber is of no business to Uber.
Lyft on the other hand allows this function, so I am now using them.
You can't force users to have the feature always on and expect to keep loyal users.
Security and Privacy are key features that need to be respected.
Very Convenient!!! 5/5
Makes catching a ride so quick and easy!!!
Very nice app
Pretty decent experience! 5/5
Cool service! Got picked up and taken all the way across the valley. Friendly service-will definitely use again!
Terrible customer service!!! 1/5
By JE London
Love using the Uber service but when I developed a problem with the App I learned there is NO Customer service! Tried every instruction on the help site nothing worked then emailed them on the form provided on help site. They never answered the email. I've now emailed many many times and still no reply. To top it off there is no phone number to call either!!!!
Not working 1/5
By Andrew ☠️☠️🇺🇸🇺🇸
It's so bad it's just not working
Awful app- awful service 1/5
By Girl who just joined this app
When I requested an uber pool, the app shows me where to go to meet the uber pool driver, but the walk is always too long and I always get lost trying to follow that darn little blue spot to where the location it's at. By the time I get there, the uber driver has driven off and I'm charged 6.00$ because I made him wait. NO! Pick me up where I am originally.
LYFT is now my first and only option for getting rides.
Privacy is horrendous 1/5
I've had my Uber account hacked twice in the last 2 months and Uber hasn't done anything about it. Currently I'm locked out of my account with no way of calling and no way of getting in contact with them because they don't put their phone number anywhere on the website and the help isn't helpful whatsoever. If you're okay with having people log into your account and use it for car rides half way across the planet then this app is for you. Never ever use Uber
$20 Code: keondezrue 5/5
The experience wasn't bad. The driver was very friendly and the app was easy to use.
Terrible new design 2/5
Works ok if you're desperate for a ride, but how do I check my account? At least Lyft is consistent.
By Jayson Leebourne
Slick design and accurate map. Dope!!
Great drivers but wish I can schedule a car at the time that I want 3/5
It would be waaaaay less expensive. Service is great and drivers as well. But needs to have a scheduler so it can be great
Cumbersome and buggy 1/5
It has been months and it is still impossible to change a phone number to a new country.
By Mahdi Sahel
uber is a bad company that does not respect the privacy of its users. it allow location all the time.
So nice 5/5