I’m officially done 1/5
I haven’t had the best experience with Uber just a couple. The only perk of having Uber is that i don’t have to take cash out.
I decided to check other reviews and the responses from Uber seems automated. Smh when is Uber gonna have some type of good quality customer service? Why if you a unhappy customer do you still have to continue to do all of the reaching out and notifying. Why can’t Uber reach out to the customer with plans of fixing the issue and possibly mending the customer experience of possible. The absolute worst.
Linda is clutch 5/5
Bro!! 🤬🤬🤬🤬🤬 1/5
By Took me a week
This cannot understand that I’m gettting a ride for someone I’m not with!!!! Every time put in the locations it switches it!! 🤬🤬!! Why is it switching my locations?? I know where I want it to go! It just costed me a cancellation fee and the person I’m trying to get is waiting in the cold!!! Fix it!
Cornelius is friendly, knowledgeable, and a joy to travel with. Definitely our favorite uber driver, hopefully we can reconnect on another trip soon.
By Issac R.
Helped me when getting all my friends home even though they were a little over they illegal limit. Thank you.
Tanks for the spectacular service 5/5
She was great and great conversation I couldn’t ask for anything better.
Never again 1/5
Requested 3 freaking Uber's and no one ever showed up. Lyft showed up in 3 mins
GREAT DRIVER! 5/5
Fantastic guy with a great personality!
If I could pick 0 stars I would 1/5
You are robbing people blind for trying to be safe at night. I live in the dmv and a currently and looking at an Uber from Adams’s Morgan to Fairfax (16 miles) for $41 for an express pool.... $69 for regular pool.... $78 for regular Uber..... this is extortion.
He was so great!!
Language and GPS issues 1/5
By Goel Family
Pl match drivers language ability to customers. It’s insane otherwise to communicate esp when half the time the gps directions are wrong!
He was funny, great and respectful. We were happy to meet him. Thank you Ali!!
$20 coupon: sachind667ue 5/5
First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride!! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it won't cost you a thing!!!
The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. Who even needs a car anymore? It’s becoming more and more pointless to own a car these days.
The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away.
The Taxi is now obsolete! Thanks to Uber! 5/5
Now and then a great new product or service comes to the aid and convenience for all! With the light touch of my mighty index finger, I can safely and cheaply get a ride home or to where I’m headed! Thank you for such a great service.
Great guy, very entertaining ride!!!
Great uber 5/5
Very nice good music, clean car!!!
Credit card scanner is broken 1/5
By jamie 303
I used to use it a ton but when I made a new account for a new phone it made me scan my credit card with my camera and after letting it scan for over a minute multiple times it still didn’t accept it and it is now unusable fix ur sh*t uber please.
By Reynaldo martinez
Uber did have its problems but just like airbnb And facebook and instagram and tweeter.. we
All need them
Rate for waiting 1/5
So we pay for waiting? Use to be my favorite ride app but not anymore they charge you fare plus the waiting fee
أفضل برنامج 5/5
برنامج جميل و فكرة جميلة سهل الاستخدام
Entitled drivers. 1/5
Had a great talk with the driver was outside waiting for him at my gate, ready to go, sober, normal for a trip down the street and tipped him the mid amount and he gave me a lower rating after I tipped fast because I was happy with the service..
It wasn’t a cheap trip either
Poor customer service 1/5
I requested a full refund after my driver took me 10 minutes in the wrong direction while I was responding to an email (this was a solo ride, not a pool). After corresponding with uber twice they only knocked $2 off of the nearly $12 fair I paid just to be late to a meeting.
If I wanted to turn a 10 minute drive into a 20 minute drive I could have taken a pool for much cheaper.
Go with Lyft, it is worth the $1 or $2 for better service.
I’ve been using for a couple years but their service and concern about the safety of the passengers is completely fabricated they’re charges at times that aren’t representative don’t even go questioned because they don’t listen to their customers it’s a horrible app and a horrible company
I absolutely can’t stand Uber because they only care about the riders. They don’t give a crap about the drivers. The little people that actually make there company. They are just like all the big name corporation now. Step all over the little guy because they know the little guy can’t do anything about it.
New to Uber 1/5
I’m unable to sign in to Uber via the app, can only use the website. The app doesn’t recognize my # but the website does. Needs work.
El servicio era excelente antes de imponer el ( servicio express) pues ahora tengo qué caminar y arriesga mi vida cuando salgo a encontrar el driver, pues yo salgo de mi casa a las 4:00 A.M. Rumbo a mi trabajo. En vez de mejorar empeoró.
They don’t respect their customers 1/5
I have been Uber forever, and as of late they have been treating me like crap. Drivers keep cancelling on me for reasons unknown. When i make a report to complain about my cancellation fee they refuse to refund me my money. Which is ridiculous because if my driver is the one who cancelled, how am i at fault. Better off with lyft!
Trip was cancelled by Uber driver/s four times 2/5
To be fair, I’m reviewing my most recent experience with Uber, when I was on holiday in London, UK late February. Otherwise I would leave five solid stars for most of my Uber rides in other places that I’ve been to. I’ve used uber extensively in San Francisco, and in Chicago, respectively.
Around midnight, while leaving Picadilly Circus, I requested an Uber. My phone showed that there were eight drivers in the immediate area. Unfortunately, one after another driver would cancel the ride after having informed me that they were just a couple of minutes away. This went on for four times, and my daughter and I were stranded in the area for almost an hour. Twice we even watched our Uber driver drive past us, wherein my iPhone was saying that the driver was picking up another person first, or was completing another trip. It was frustrating, to say the least. Never mind that we stood outside in 30-degree weather for that length of time.
Finally, my daughter said screw this, and she flagged a black cab, and we made it to our apartment in no time. It cost us about the same amount of money had we taken an Uber.
The second bad experience I’ve had with Uber happened while I was in Chicago recently, coming out of Ohare, midnight, in cold February. The guy wasn’t too nice about the fact that I couldn’t see his “brown SUV” which he said was the only one in the waiting area right off 2E on the upper level. He hung up and canceled my trip. Thank god the second person I requested an Uber ride from actually showed up. He didn’t have any trouble finding me. Nevertheless, the brown SUV driver actually charged me $5 because I didn’t make it to our meeting place within the allotted two minutes, according to him. This happened on February 21st, sometime after midnight, at Ohare.
By Covert 420
Recently I was stranded because the new gift cards to add funds for rides are absolutely useless if you have no funds in your PayPal account. There’s a a ridiculous dollar authorization fee charged to your PayPal to use the gift card credits for rides. so you are charged a fee to use the gift card credits and if you have no money in your PayPal account you’re denied the payment method. Therefore you may end up walking over 2 miles like I did. What made it worse was it was raining. Basically the Uber gift cards are a scam.
Zero customer service and shady business practices with hidden fees no wonder Uber has a terrible reputation.
Unenjoyable service 1/5
Speaking with Uber representatives, I feel like I am getting a cookie cutter answer from a robot rather than a real person. My issue has not been resolved but they are trying to give me answers “around” the problem. I don’t think I can use this app anymore and will look to other ride share apps for my traveling needs.
Confusing to use. 2/5
By I got this again
Using at San Antonio airport. Tells you to go to A terminal when we are at B terminal. Really?
Tried to order a regular Uber and ended up with a carpool when the switched it automatically.
I ordered Uber for someone else and the driver called me telling me that he's in front of my house. Not my house. Read the instructions.
Not very happy.
Don’t download 1/5
Every single day your account will be disable , you can only contact them though email, and they will say that the problem is fixed but the next day it will disable again !!! STUPID APP ! DONT DOWNLOAD !!
Ad on screen 4/5
I do not like the ad at the bottom of the screen.
Add payment not working in iOS 2/5
Add payment screen is blank. I can edit existing but no add second card. Website says to use app. Neither have obvious means of contacting support to report issue. So here you go.
Problem with getting pick up 1/5
I've been using this uber app when it came out this past few updates really miss up the app my uber driver went farther and farther from my location.
No small talk option 3/5
I often use Uber for work and when I'm rushing between points I need to be responding to emails and such. It's stressful and frustrating to have a driver who keeps chatting w me. I really wish there were an option when booking to indicate no small talk or business mode. It's also just sometimes the end of a 12h day seeing patients and I just want quiet :)
Price change ?? 2/5
Why does the price change for the same distance? Makes no sense going to my work it’d be 13.(reasonable ) going home from my job 22$! HOW!
Uber pat ya roof 5/5
By pat the roof
My ride with Thomas was very enjoyable he had great sense of humor.i was two sheets to the ocean and Thomas was very patient with me great guy
Michael was a very pleasant. Very careful driver on a very foggy morning.
Big problem 1/5
There is no way to contact a helpline , i just had to wait 45 minutes for a driver who never came ! I cant cancel the trip without paying ! They kept me “hostage” for close to an hour with no other form of transport .
It’s never let me down!!! 5/5
Love this company! They have never let me down! All my Uber drivers have been awesome!
Improve college campus features 3/5
Campus card is great except I can’t split Uber’s with my friends on my card. That would even be fine, if i didn’t have to completely take off my campus card to use my other cards on file. College students tend to split uber’s. capitalize on it. If i’m going to pay on my regular card (not campus) then i might as well just venmo my half instead of paying the extra split fee. However, if i could use my card to split, i wouldn’t care about the split fee as much because it’s not right out of my bank account.
Bring back the $5.99 flat rate fee! I had it one month, then the next month the price went up, then the next month it was just 25% off rides. I’m sure it’s just because y’all are trying to test different things out, but I would buy the $5.99 one every single month if it was available.
Drivers seem to struggle finding accurate locations to spots on campus. Not sure if this is on the uber GPS side because when I’m in the car on a returning trip the instructions are pretty clear.
Best Uber possible, drove carefully and helped me into apartment after suffering a broken ankle downtown
Multiple cancels 1/5
Had two drivers cancel our pickup tonight within 1 minute of the pickup. Apparently due to difficulty in finding us in DT San Francisco. Get GPS working properly and eliminate the ability for a driver to cancel within minutes of a pickup.
Where is the 0 atar 1/5
Uber, get your sh*t together. My friend called an uber that we saw pass us as we waited leaving us stranded. Next I ordered an uber (with the price jacked up) and have to wait an extra half hour when there were already other drivers closer in the area! Never again, I'll just call a cab or arrange a ride. Deleting the app.
Use this driver 5/5
By south carolina travler
The best. Use her if you can.
Coolest guy ever! 5/5
Best Uber driver around. So kind!
Express pool needs to go 1/5
I hate the express pool. It’s extremely inconvenient, especially at night as a woman to be wandering around to some street corner just because they won’t allow the pools to pick me up from my location.
Awesome service 5/5
Great time and professional service. Great time and conversation.