This wasn’t easy to setup
Ban her 1/5
This one lady kicked me and my grandma out of her car because she farted.
Great attentive service 5/5
By Cucho Pantera
Very smooth ride & enjoyable
Heaven sent 5/5
This app is really heaven sent! I just recently had my car window broken so I have no way to work besides Uber. Absolutely wonderful!
Terrible customer service 1/5
I've used both uber and lyft. I can't stand uber customer service. I've had several issues with the app and can't get them fixed. I have always liked lyft better, now I don't have to use uber ever again because the app won't even work.
Not willing to spend one minute more emailing with customer support. Not when lyft has more friendly drivers (probably because lyft pays better), a cool pink mustache, better customer service and cheaper rides 95% of the time. No I don't work for lyft, just a frequent user of these services with a strong opinion
Solid dude!!!! 5/5
On time, nice clean car. Pleasure to talk to.
Nice service, Terrible GPS 5/5
Uber needs to either update their GPS or teach drivers how to use it. I literally watch the cars drive in circles. It’s ridiculous.
Great guy 5/5
Ok but 5/5
By Keith Karon
I had trouble with uber picking up my pick up location
We all should know by now 5/5
Iv only had 1 bad experience with Uber in the years Iv been using it so,,,,, yeah.
First time using Uber 5/5
Great first time experience. Extremely easy to use.
Great experience! 5/5
By Beooklyn Navy
First time doing Uber. Great experience. Usage of the App was easy to navigate. Ian the driver was awesome. Great customer service. I am a fan. Will use Uber more often. Thanks!!!
App forces pickup location that I can’t change 1/5
Uber persists to wrongly use its gps tracker as my pickup location when I want to use another address for another person I want picked up. Finally after the location is accepted after reversing my address entry multiple times, the driver often goes to the wrong location and my guest misses the ride. Switching to Lyft because their app is way more user friendly.
Customer service phone # ?? Where?? 3/5
I used to like Uber, but since 2 days ago, something happened with my account. Every morning it asked me to login again, phone #, reset password,etc. then somebody used my account to travel for more than 170$ in total. I contacted but never got answer. Could not find any customer support phone #. This is so ridiculous. I almost use Uber everyday. At least 3-4 times a week. Now I have to change my credit card, etc. I will delete this app, switch to lift I guess.
$5 charge 1/5
Uber driver cancelled the trip and I was charged that money
No pickup tracking 5/5
By Good man the laaltain
Driver couldn't follow my pickup location at the hotel. I saw him go everywhere but where I stood. I cashed him a few times and he asked if I spoke Spanish.
He finally cancelled out and left leaving me with a $5 charge.
Uber doesn't maintain this mapping data and can't look up if the driver ever got to my pickup point hence stuck me with a charge. Thanks but bi thanks.
Terrible account management 1/5
Signed up from my mobile phone yesterday. App lost my login today. Won't recognize my password. Won't let me reset it because my mobile number is already in use. Can't hail an Uber now without contacting tech support. This is app 101 - if you make it hard for me to give you my money, I will just give it to someone else
super inclusive fuera de usa 5/5
Where to go ! 2/5
The (where to go ) sometimes i changes my mined in the place after putting the where to go
So you must make it open or after starting the trip .
Very user friendly !
Good driver! 5/5
Reliable, professional and courteous 5/5
I've spent the last year traveling the world and no matter where I was (except some countries) the not only where there but saved me
Приложение глючит, подача как попало.
Rubb driving 1/5
I almost throw off cause he was drive insane ....Uber must have guid line This is unacceptable
Cancelled my trip in between 1/5
I had requested for Uber Pool ride from Millbrae Caltrain station to Mountain View. On the way, the app added a passenger to my pool ride and the driver picked the second passenger. However, after dropping him, the app showed the 'complete ride' option against my name. The driver pressed on the complete ride option and ended up completing my ride. There was no way for me to cancel this request and my ride completed without my permission leaving me stranded and clueless. I then requested for another Uber ride from this location and got assigned to the same driver who later went on to drop me to my destination.
The ride should not have completed without any input or prior notification to me. Also the option to complete my ride should not show up to the driver when he is dropping someone else as it is very confusing since the driver should not be expected to remember the names of all his riders.
I'm filling this complaint so that these bugs are resolved and customers don't go through the ordeal I went through. I also expect Uber to refund me for both my trips and the hassle and tension they cost me.
Getting worse 1/5
By Ravi Karthick
Charging different rate after ride. Ridiculous customer service. Time to move for better services !
Not bad 4/5
Good overall app although I still get glitches
App is counterintuitive 2/5
App does not permit backing up at every step of the way so customer can review. APP also does not provide status of pre-scheduled rides prior to pick up time – not useful if one is going to an airport to catch an airplane
Wonderful service! 5/5
Really appreciate the quick response on Thanksgiving!
It's good when it's good but it's bad when it's bad. 4/5
By Ona 231
It really is a great way of transportation, but you guys should really make the process a little more thorough.
اشكور ام الي سواه فيكتوو ازمهه 💔😂 5/5
By الزقممبيء 😀
اشكورر امم الي سواه فكيتوو ازمهه 😆💔
I ordered taxi he cancelled by his own 1/5
The taxi just decided to cancel by his own
Uber works, will hacks make it better or worse 5/5
Crazy. Misogynistic saCked CEO, cyber hacks. And I still use it. It must be crazy
He was great, very friendly!
Done with Uber 1/5
Terrible customer service on problem resolution and it was Uber’s fault. I’ll be using Lyft exclusively from here on out.
Data breach and coverup! 1/5
Data breech and a coverup... not going to support you any longer. What else are you hiding?
Simply, the best to get where you need 5/5
Use Lyft! 1/5
By App is ruined
Not one to ever write reviews however they really frustrated me. I randomly got charged $380 for a 5 hour ride that never happened. They have terrible customer service when emailing the support team as you talk to a different person every response. They also do not have a support phone line so if they do take a ridiculous amount of money you will be waiting hours for a response. Moral of this review is to just use Lyft!
Hassle Free 5/5
Finally convenient and easy to use
Called they never showed but took a $5.00 deposit out of my Acct so I missed dinner because of no ride I even talked to him on the phone An told him what time
Uber experience 3/5
By Drew Gee
After checking Uber rates in the am, I was shocked to find that the prices quadrupled in the afternoon. Then when I checked my bank account later, I discovered Uber had charged me an addition $15 fee for unknown reasons. This was only my second ride with Uber, and paying $65 for a 10 min ride is ridiculous. I will call later and research this odd additional charge.
Dishonest company 1/5
I cannot trust and use a company that lies to its customer base for a year on the breach of security. Lying about being hacked for a year and losing the account information for 57 million customers is inexcusable. Every company that has been hacked and owned up to it and instituted appropriate controls survives. Consider this app deleted.
Too Careless 1/5
Sorry, too careless with peoples information. Not going to deal with that. Guess I’ll give Lyft a try. Too bad, enjoyed using your service.
I’d rate 0 if I could 1/5
By Gamer girl 4595
At first I loved uber but after a while it started making my life harder. The drivers would be late and drive recklessly, the app would crash and for a while I just let it slide. Everything has its ups and downs that are uncontrollable but the other day it would not let me log into my account despite being the right information. It said my phone number and email were wrong despite sending me texts and emails constantly. I spent a half hour in the cold trying to figure out my problem because uber has no direct help line and I had to email them which they would reply to within 24 hours. I don’t understand why a company that caters to fast and direct car service has no help line and I really can’t understand why when I finally found a number they kept hanging up on me. It was the last straw and I deleted my account I’d rather walk or spend the money on public transportation then ever order an uber again. It’s not worth the stress or money.
Tried to send them to pick up an old relative.
The driver got lost and cancelled; when I tried to call I was continually rejected even after making sure my caller id wasn’t blocked and my account number was correct.
تطبيق اوبر👍🏻 5/5
التطبيق ممتاز لكن الاسعار وقت الذروه تكون مبالغ فيها بصراحه
Reliable rides ever! 5/5
This application is really fast and is very reliable to every passengers who wish to have a quick ride. Cab’s are cozy with some sort of entertaining drivers and few good looking as well😜😜😜😜 and most of all, its cheaper than any other cabs out there reaching your destination in just a snap! 🤩🤩 like without traffic..
I missed getting off at right Bart , but... 5/5
My driver adjusted and picked me up at where I did get off :)
Made it on time to my train!
iPhone X 1/5
App doesn’t work with iPhone X 😢
By infiernos carmesi
El conductor no puede hacer el viaje y me cobran 800, si quiero hacer otro viaje no puedo pagar en efectivo por que debo los 800 y como la tarjeta no tenía suficientes fondos en el anterior viaje tampoco es una opción. Lo único que le dejan a uno es desinstalarlo