Usually deliver early than scheduled. Love this!
Bad customer service 1/5
When customer have issue Uber not able to help.
No customer service / poor app 1/5
App doesn't work properly, guy delivered to the wrong address and refused to deliver correctly... lost 200 aed.. no customer service/no number to call
Driver ripped us off. Thanks marco 1/5
By indi e
We placed an order around 6:15 and waited for two pizzas down the street not far. It took two hours but we actually never got the food. Our driver was a few minutes away from us when we saw he said on the app that he delivered our food but we didn’t receive anything whatsoever nor tried to make an effort to call us we also didn’t have a number to reach him. He simply ripped us off for $31 and Ubereats doesn’t even have a number we could find to contact them about this. All we did was submit a complaint. This is unprofessional and a scam. Not happy, thanks to Uber eats, more like uberstarve..
You’ll wait an hour for your food and then your order will be cancelled 1/5
Yessss that did happen. Why? Well how it is explained to me is that you order through the app and then the restaurant will prepare the order and only if there is a delivery driver in the area will your order get picked up. So there is NO guarantee your food will get picked up, no idea how this works out for the customer or the restaurant as the restaurant doesn’t get paid for the food already prepared and I don’t get my food we waited for.
Let’s just say postmates confirms that there is a driver in the area that can pick up the order and simultaneously confirms the order with the restaurant. USE POSTMATES!
I didn’t get a credit on my account she said she could wave the delivery fee if I ordered again, but why would I chance that again?!? I’ve had a similar problem once with postmates, and they paid for my food and gave me the next delivery on them. I reordered with postmates for this delivery. I won’t be using Ubereats anymore.
Shrimp with Fries and side of Baked Mac 5/5
On Thursday, January 18, 2018 - I ordered
I was quite surprised, the food arrived hot, perfectly seasoned, healthy size portion, and more importantly very fresh. Great job!!!
Promo codes 3/5
Need promo codes for existing customers.
Use DoorDash instead 1/5
By bwa veteran
Be careful on restraunts that offer delivery, they use Uber eats and will never pick up the food. So I decided to use the App directly instead and that was worse. Can’t ahold of the driver or CS, just messaging service. I live in a city north of Dallas,TX and it’s predominantly DoorDash customers and I know why. Forget trying to get a refund because it has to come from the restraunts itself, so it’s two parties that a customer has to go through. DoorDash it’s simple and user friendly.
Freezing mid order 2/5
The app keeps freezing made order for you have to exit out of it to get back into it and continue your order. Frustrating and time-consuming.
So cool 5/5
Love ordering from Tripical Smoothie Cafe!
Really satisfy with the service 5/5
To me is very convenient since getting out of the office to purchase my lunch can take up most of my lunch break. Dont have to wait in lines, fight for parking or deal with a bad service.
1/3 of the orders get canceled 1/5
Honestly, I loved this at first, but I seriously end up loosing about 1/3 of my orders
Usually they accept the order, charge my card, then after 1-2hours later i have to call the company and request a refund because my food just never comes.
I’m usually told no driver is available in my area- then WHY accept the order? I live in the city of Chicago!!! It’s a pretty busy area. If there’s no driver, don’t take the order
It’s really obnoxious waiting over an hour, expecting food, then being told it’s canceled
Today, after we ordered and waited, the cancellation happened AFTER my driver supposedly picked up the food. No explanation, no notification- just went to check, and it was canceled
Oh, and yes I reported issues every time, and the company never apologized or done anything but refund what I spent
I will NEVER order from this app again
Never had an issue ordering from yelp-EAT or directly from the restaurant
App freezing 1/5
Used to work great, now this app just freezes in the middle of an order and I get so agitated I use another service. Please fix.
Cumbersome to go between the promo code apps and UBER
Easy to use 5/5
By Downey user
Second time using app. Easy to use and good selection of restaurants in my area. Love how you can track driver with your food. Will use more.
App is easy to navigate. 5/5
Uber Eats app is very easy to use and there is a wide variety of places they deliver for. Perfect if you're at a hotel or just too lazy to cook.
High prices little variety but fast service 3/5
By Gamer from 2012
High prices and a small selection make me give them a low rating but at least they deliver fast
great app 5/5
By i am the 5star rater
makes it easy for me to get food when i dont have transport
When you’re laying on your neck or can’t leave work 5/5
By GRH Spring, Tx.
Fast easy, great idea!
I drive for uber eats and I think it should be mandatory for customers to tip something. We get out of our cars and take the food to there door step and we get nothing. We are taking our life in our own hands at that point. The least the customers could do is tip the DRIVER!!!!! You go out to eat and tip the waitress/waiters. What’s the difference!
By f ubereats
How y'all gonna say "can't verify payment profile" but won't tell me how to? Fake
I love this app and use it frequently. At the end of the day I get exhausted from work and I will simply order something right before I leave, I get home and get comfortable and the food is delivered. Good selection of food and the drivers are always nice and smiling. I enjoy using this especially when I am too tired to cook or just being lazy. Highly recommend!
Great app! 4/5
This app is highly accessible for those that use voiceover. The only reason I give it four stars is because the restaurant selection is not very good. New restaurants or not often added.
Not good 2/5
First time I ordered it took longer than normal about 30 minutes. Second time I ordered they missed one of the items and just said that wasn’t on the receipt and didn’t follow up and bring the item and then if you going to help on the Uber eats app it says they will check into that in the next 24 hours.But that does no good when you’re missing the drink that you needed to drink with your food right then and there was nothing else to drink at that condo Because the water is nasty.…
Expensive with booking fees 4/5
It’s impractical to regularly eat this way due to the booking fees. Also seems like some restaurants increase their menu item prices on top of the fee. That being said, it really is a great app and I’m glad to have it.
By Renzo Ramirez
It’s great and so convenient 🤗
Terrible Customer Service 1/5
By Bow Down Boy
So I order from app and driver doesn’t go to restaurant. Ok. Stuff happens. But there is NO WAY TO CONTACT UBER EATS!! Even on Facebook page, no way to email them. I’m a frequent Uber user, but I will NEVER use Uber or Uber Eats again. They just lost one customer and everyone I talk to.
Better now 4/5
I used to hate this app because of prior experiences, but I was too lazy to go out one time and decided to just order in again. I assumed I would have a terrible experience, but it was actually a lot better. Food came earlier than anticipated, used a promo code, and everything seemed to be correct. Decided to use this app a few more times and so far so good. I just wish there were more options available for the Bakersfield Rosedale area.
Used to be Good. 1/5
I used to used Uber Eats ALL THE TIME. It was quick and fast. It was faster than door dash but recently every time I try to order it doesn’t work. There is no one to go to or where to go to get help. It just doesn’t let me order! No matter how many different cards or different restaurants I try to order from it doesn’t work. I’m fed up with this terrible app!!
They should stick to driving only 1/5
Delivery drivers are unprofessional, don’t want to deliver the food & expect you to come and get it. No worries I’ll just use the services that actually deliver to my door GrubHub, DoorDash, Postmates, Amazon.
Postmates is better. Uber Eats is never what exactly what you ordered 1/5
Similar to riding with Uber, Uber Eats is an experience in which Uber Eats employees/contractors act as if you work for them instead of vice versa. I’ve never, ever had an order completely right. Half the time the order cancels before it’s accepted. A surprisingly frequent occurrence is the employee/contractor picks up the food and cancels my order while delivering. Uber Eats has lost my business for a long, long time. Postmates it is.
Makes life easy! 5/5
Uber eats is a great way to solve food problems in a hurry! Selection of restaurants is great and I love being able to watch in real time.
I enjoy using uber eats both at the office and at home!
Booking fee 3/5
Booking fee too expensive it should be at least 2.99
Awesome service and fast 5/5
So much better than the rest
Bad Uber eats 1/5
Can’t fulfill refund request when
Mistake is made stay away from this app
Better Than PostMates 4/5
So far I have found this service superior to PostMates. However, it really depends on the driver who picks up your order. 9 Times out of 10 its great...but that 1 bad experience takes away one star.
Suggestion: Allow customers to block certain drivers.
Expensive. Just call the place and have them deliver it. 3/5
So expensive for no reason.
Love it! 5/5
Love how easy it is to order! Really convenient.
Have yet to experience a difficulty.
Estimated Wait Times 1/5
My orders estimated arrival got pushed back so much. I ended up waiting an hour extra for my food to arrive....
A hangry persons best friend. 5/5
This app is amazing for me and detrimental to my wallet. I have not had a single issue with the service, and my food always comes in good condition! I do wish they included Wendy’s as an option, but maybe some day (let’s set this up Uber & Wendy’s, I’ll mediate the deal just pay me in nuggets and we can call it even).
Fact of the day 5/5
Greatest delivery app out there. Because no one has your back at 3am except these incredible humans
By Mah Mon
That's what it is ... Convenience!
Solid app 5/5
I haven’t had any issues, it’s simple to use.
Overall ok 3/5
Had a few really bad experiences with drivers .
Good app 5/5
I like it
This is literally the worst service ever. 1/5
This is legitimately the worst service ever. Their customer service is so unbelievably horrific that I reported them to the Better Business Bureau, of which they're not even accredited. All I asked for was the numbers that I could talk to a supervisor and I was refused that on dozens of occasions. They kept closing out my keys saying "issue resolved". Issue is not resolved. Do not use this app. They steal your money, charge you five dollars to treat you like garbage, and the service is HORRIFIC. they need to go out of business immediately. They will steal your money and not even bother responding to you. Don't waste your money or your time. Go to Grubhub.