Typically good 4/5
First time using it, didn’t realize it was connected to my card. I paid the driver $40 cash and she didn’t even hesitate to take it from me even though I was already charged $32 on my card. Other than that, it’s good other than the waits sometimes.
I love using Uber eats 5/5
By vane h8s
I have a busy life having dinner delivered is very convenient and great!!!
Beware, you can place an order and wait an hour with the app constantly updating you, just to let you know your order was cancelled. It has ruined too many lunch times at work endlessly waiting for food they were never going to deliver to you anyway. I have deleted this app, it’s crazy expensive food and not worth it.
Almost Perfect.... 4/5
This is a great and convenient way to get fresh food delivered to your doorstep. I love the convenience of being able to pay with PayPal because all other food delivery apps I have encountered don’t let you for whatever reason, which is dumb on them lol. The one suggestion I have to make this service perfect is PLEASE provide your drivers with bags or carriers to keep the food warm during transportation. I will eat lukewarm food I paid for however I’d really love it to be hot. I think this addition would really benefit the experience and put you at the head of the pack for food delivery.
$19 For Busy Area?! 1/5
They charge $19 extra after the $4.99 service fee if you’re in a “busy area!” That was more than the actual meal. Needless to say I’ll just pick up my own food. Does any sane person actually pay that?
Single parents prayers answered!!! 5/5
Try it. Be forgiving if u r in an area like myself that hasn’t opened up to u er eats. Not many options yet.
Mc Donald’s seals the bag and the lids of drinks with stickers. It’s safe for me.
By The Dog Wizard
Awesome easy and reliable .
Uber Eats 4/5
By Kevin Flynnk
Really liking it... I would prefer if there was a message saying that you can get a free five dollar credit if you use someone’s code though.
Never can complete an order 1/5
Tried 4 times for an order and was canceled each time, while making me wait saying “preparing order,” so was my order actually prepared bc it took over 25 min for that notification to come up, or did uber just not have any drivers willing to pick it up? Crappy app... use a different one, Uber Eats drivers are competing with fairs that pay more so will always choose the fair unless they are dead...
Be careful because you will end up spending all of your money using this app
GREAT service 5/5
By lynn and pearl
I love uber eats! Best thing since sliced bread 😉👍🏼
A bit expensive but it’s quick and worth it. 4/5
Very quick and accurate. App was pretty easy to use. Kids were happy.
Nice app I live it.
Was great... now I get it... 2/5
By Cptn. Fuzzy Pants
I used to live in an area with A LOT of food options in Uber Eats. Then I moved and now I have around 5 options and 1 of them is McDonalds.
I used to wonder why people complained about the lack of options. I used to have like 20+ places to choose from. Funny thing is that I moved to a more densely populated area and my options went down. There are thousands of homes in my area now and we have so few food options in this app.
Unfortunately this app is now dead to me. Shame.
This is great! 5/5
Uber eats has come a long way. Most food has been delivered hot on time or early. Drivers have been great as well!
Really bad first impression. 1/5
I actually thought this was a good app because of all the talk i was getting about it until i got it. I ordered my food and everything but when i got it i didnt have nothing but my sandwich. It was a waste of time, and a waste of money. It was a really bad first impression and I dont think I would use this app for future orders. I will make sure I call to call the driver next time to confirm that everything is correct.
If you use this, you’re a fool. 1/5
Popeyes is 1 mile from me and I knew Uber would charge outrageous delivery prices, so I tested it out. 5 dollars delivery charge for a 1 mile distance drop off. Use Grubhub or eat24. They are reasonable unlike the garbage mass company Uber. Sure, let me pay 5 dollars for delivery, whereas if I ordered from a restaurant 4 miles from me on Grubhub, I’d be charged the same or in most cases less. Uber is a garbage, very irresponsible service that does nothing to help the customer, and charges way too much because they became popular. If you use this app, I’d say I feel sorry for you but then again, you’d rather pay 5 bucks for somewhere close instead of 2.50 for somewhere far. Uber, a sincere screw you to you.
Terrible customer service 1/5
In theory this seems like a great app, but if u actually care about a business not just taking ur money and offering no help if a mistake is made it might not be for u. On Multiple occasions i ordered food through this app . I put my allergies in the comments as it’s the only place to. The restaurant completely ignores them Uber delivers me the food( in icu in the hospital ) reason i used this app then when everything in the order is wrong and i can’t touch it. The only thing the restaurant can do is remake it BUT. U have to go up there yourself because there’s no way to reach anyone at Uber eats until up to “24 hours “ through there messaging and if ur hungry by then you’ll starve so it defeats the purpose of paying Uber eats to deliver your food when u end up having to go to the restaurant urself and waste double the money if u can even make it there.also it’s been over 5 days and Uber eats has not replied to my “ issue report “ like they say they will in 24 hours . The business truly doesn’t care about there customers and this happened the last time i used the app they credited me $1 not to my cc but there app, when it cost $5 for them to deliver. So in turn i have to spend more money on there app to even use the $1 credit. Try a different service don’t lose your money .
Used to be great 1/5
By Victoria Seven
When I downloaded the app a year ago, I could order from a million places (there's a hub of restaurants about 10 minutes away and several in the shopping center across the street from me) and would do so frequently. Then, suddenly, they stopped delivering from ANY of them, and I have like only five places to order from now. Five minutes down the street, my friend can still order from like 20+ places. PLUS, places I order from regularly will suddenly be "closed" on the app for no reason. I can order from one place that’s 30 min away but nowhere that’s a block away, so it clearly isn’t distance based. Fix. This. Please.
Very nice app 5/5
By Alaa alkchek
The eternal struggle 5/5
Grateful for this app, this for people with a struggle that can’t go out at night because they have no car to get them around
Amazing response 5/5
Amazing response time
My favorite place where ever I am love it! 5/5
My on the go eats!!
Not a good experience 1/5
I tried Ubereats Sunday and didn’t like my experience. I will not use or recommend this app. I had a code to get $5 off and it wasn’t applied to the order. Then the app had our home address incorrect. I sat around with my phone in my hand for 30 minutes waiting for the confirmation bottom to come up. It finally did after our driver picked up the food. We texted our driver with the correct address and she want to a different house. She finally called us and got us our food. She said she doesn’t check her phone while she is driving. Props to her!! But when we finally got our food it was cold. We have been using Doordash and will continue to use that app. Delivery is cheaper and the app is user friendly. Ubereats has some work to do to make it successful.
Worst app to order from 1/5
Make sure you have plenty of money in your Account charged me three times for one meal, but there not responsible for how long it takes for money to go back into your account that’s up to your bank. Left me stranded at an airport with no money in my account pleaded with them, that I didn’t even have money to eat or for water. Complete disregard! Had to ask for change just get a drink, unbelievable wast very excited about this app but deleting it and Uber off my phone. Even recorded video of me on phone and asking for change
Thank you 5/5
Uber eats is awesome uber eats FTW !
DONT USE IN SAN FRANCISCO-DRIVERS DON'T SPEAK ENGLISH 1/5
I WISH I COULD GIVE THIS ZERO STARS!!!! First of all, half the time when you place an order you go to check out and it says "the restaurant you're ordering from doesn't exist anymore", PLUS there's things on the menus that apparently the restaurant doesn't even have anymore, the location settings are NEVER accurate they ALWAYS eat the wrong address and when you stay in air bnbs constantly you don't really know what the address is off the top of your head, then my driver STILL gets the wrong house, and I go outside into the street to greet him asking if he had my food and his response was "no English", i am extremely disappointed and just done trying with this app.
Worst app ever 1/5
They accept your order, then it gets cancelled shortly after it is supposed to be delivered. This has happened 4 times in 2 days with multiple restaurants. Luckily, I discovered a new app called EatStreet today and will try that from now on. I can’t wait for GrubHub to come to Bozeman!
Annoying notifications 1/5
This app always notifies me in the middle of the meal to rate the order. Stop interrupting my dinner! Lol
I have tried it in Cleveland and it’s very nice, but please guys open it in (Youngstown)we are starving 😅
Just horrible. I will be deleting this app. Not worthy.
Best app 5/5
Great app easy to use
Inconsistent and not fleshed out. 2/5
Uber eats has one job. Deliver your food. But sometimes it doesn’t even do that. My first order was canceled after waiting 20 minutes. I was given $5 credit to my account, which is nice. But, unfortunately I can’t eat $5. My last order was missing items and some things were the wrong size. I was refunded but still I’m not satisfied with this service. I do not know the procedures you train your drivers (if you give them any training at all) but confirming that the order is correct before they leave the restaurant is essential. I will wait the five minutes it takes to correct an order if the driver notices something, anyone would. Lastly, even if the drivers are well trained and just have common sense, the restaurants really need to step up the quality control. If it’s the restaurants fault, they make Uber and their own restaurant look bad. Vice versa. I hope this improves. Great idea on paper but terrible execution.
First Try 5/5
Nothing like being sick and needling dinner for my young kids. Uber Eats allowed me to continue to rest and provide dinner..
Horribly dissatisfied 1/5
By Sage of the east
This companies inability to hold themselves accountable on any level leaves you upset and with a loss of appetite due to the presence of major inconsistencies tell me how i can order on this app 5 times in a week and have them show up without a problem but the one time i decide to try something new on this app (mind you this new restaurant is actually closer than any other location ive ordered from) and when that food nearly takes an hour to arrive their responses were A: the driver picked up the food so even though youre in the middle of cancelling the order there is nothing i can do. Or B: hey even though you spent 30 mins trying to cancel your order unfortunately the food got there under the 30 minute mark so theres nothing we can do. Their lack of professionalism makes you wonder how they’ve stayed in business so long
Uber eats 5/5
It’s really great
Good Until They’re Busy in Your Area 3/5
By Negative Ghost Writer
Great app. Tons of access to different restaurants right around me.......
Until they’re busy.
Then it’s a $20 service fee on top of the $4.99 fee.
Eph you, and your $20 fee.
Menu Flexibility 4/5
By J Hessy
I love UberEats but I do not like that you have to scroll through the entire menu to see different menu sections (e.g. appetizers, Combos). I would be helpful to be able to toggle from section to section.
Says error with payment profile and got me hyped for nothing 1/5
Nothing was wrong
Out of reach 4/5
I just wish it was in my area 😭
Horrible horrible horrible!!! 1/5
I never received food and when I attempted to go to the app for help they never contacted me. Terrible experience .
Lack of options 1/5
Removed multiple locations less than 5 miles away.
would be great 1/5
if they had enough drivers to EVER pick up an order in under a half hour of it being ready at the restaurant
Not reliable 1/5
Several times I have tried to order from a restaurant, I things in my cart and go to check out and it says the restaurant is not available. It is well within normal business hours, so there’s really no excuse for this. Also, I have ordered from a particular restaurant in the past, and now it never shows up as an option. Other delivery services at least make the restaurants available throughout the city you live in. Very frustrating. Also I have received several orders with missing items. Not worth it
Really great, but .... 5/5
By Milo Garcia
I love app and all, but the drivers are a little weird idk.
What happened to customer care? 2/5
I started ordering through UberEats hoping it would be a better alternative to Postmates. While the quality of delivery time and overall service is better, it seems customer care may be declining. I frequently order, and sometimes an item is missing. Okay, that happens, we're all human, etc. -- but I expect it to be rectified. The last time this happened I was missing the beverage. At first a refund/credit was not offered. I then politely asked for one only to be told they're not allowed to do that. So I asked why, providing a screenshot of a former time where a missing item was credited. I had also placed a subsequent order to quickly receive said missing item, and I wasn't even asking to be compensated for the new delivery fee. Just the original price of the missing item. The response I received was a mere $1 credit. That's not even the full price of the item, not to mention tax. Not sure why they're all of a sudden changing this, but to me it seems poor practice to not offer compensation for missing items on deliveries, especially when you're paying a fee for your full order to be fulfilled.
By Kenny Duwayne
By Narcissistic tendencies
They never get back to you about issues! Horrible customer service!
App Not Responding 1/5
The app is currently not working at all.
Decent app but terrible customer service from UberEats 1/5
I ordered a red curry with jasmine rice and rice was not delivered, after spending some time with support, I was refunded $2.17 for value of the rice. However I paid for delivery fee, busy area fee, And tip for no meal. After spending more with on chat with support, they insist there’s nothing they can do. Do not use!
I’ve spent thousands on UberEats, there’s no customer loyalty at all. They don’t care about providing good service.
Update: after contacting support further, UberEats banned my email.