Central Melbourne rocks for UberEATS 5/5
By Ham Bear
It just does. Everything works. Lots of choices. Quick local delivery. Perfect.
Very bad service 1/5
Very bad service and very silly costumer service, I hate UberEATS they are very careless, I had very bad experience with them, Just don’t waste your time call the restaurant direct.
$20 coupon: eats-avlokk5ue 5/5
First of all, if you haven’t placed an order yet with Uber Eats make sure you use the coupon above to get $20 off your first order! Enter it right before you request an order in the promotions tab. Might as well try it out since it probably won't cost you a thing!
The app is easy to use and intuitive, much more so than other food delivery apps I’ve used. It’s amazing how quick and seamless the entire process is. The average delivery takes around 30 minutes, and if available, instant delivery is even faster. I’ve had some orders deliver within minutes. The restaurant selection is really good, and the app does a good job of narrowing down what kind of cuisine you want. Sometimes the selection choice is actually overwhelming, I wish the app could narrow your choices even further by providing their top picks out of all restaurants. How about a feature where you can shake your phone, and a random meal gets picked? That said, I’ve discovered a lot of new restaurants in the city just from using Uber Eats. So far I’ve used Eats in San Francisco, Chicago, NYC, Toronto and it’s been great every time!
For various reasons
Don't use this app 1/5
Big rip off pay to much for a small portion of food just stop now !
Helpful and convenient 3/5
Uber Eats has made ordering lunch very easy. The food has always been hot and I've received it in the time expected. Some of the drivers have been a bit difficult though, from not following the simple instructions I have to find me to just being super awkward when they drop my food off. Other than that, it's been fine though.
Not a good experience 1/5
We have used UberEATS 5 times and this was my last so I decided to leave some feed back. Two of the drivers literally stole our food and we watched it happen cause they always go to the wrong house; then leave without calling. The others were always cancelled from the restaurant with no explanation. Only one time have we ever received our food at the door and even on that order the driver seemed to not know what was going on with our order and was never charged for it. Awful system do not use!
Updated: order disappeared 3/5
By Panic! Fall Out 101
I updated my app, ordered food. Closed out of the app, got order pickup confirmation, opened app, order disappeared. No history of order ever being placed. I can’t report it, it shows that it was never ordered, believe me it was. I have the notifications in my phone showing that my order was picked up, I click the notification and it shows nothing. I’ve refreshed the app and still no food.
$17 for a DEAD FLY IN MY FOOD!!! Read BEFORE ORDERING!! 1/5
Horrible service! Spoke to customer service over an hour after finding a bug in my food and they acted as if it was nothing , offered my money back but did nothing as far as going up above and beyond , like offering me to try them again on THEM! because if it wasn’t for US , Ubereats wouldn’t be in service . I argued with 2 supervisors and 3 reps and all told me the same thing , nothing !! And that my refund was processing, it’s been 6 days !!!! And I’m still out of $17 !!! My refund is yet to be in! I was told someone would call me back , nothing . I even went as far as telling them Id call the news , maybe that wound draw their attention and NOTHING ! a fly! A dead fly IN MY FOOD! And it’s treated as if I was missing rice or something . I was IRRATE!! Didn’t even offer to remake and send, NOTHING !!! Oh, and I’m STILL WAITING ON MY REFUND UBER!!!
Bad app !! Bad service!! 1/5
Always have "internal sever error" every time I use the app , trying to place order for 10 min now. I just called the restaurant and had a friend picked my food up. What a waste... good concept but poor execution!
Horrible Design 1/5
Absolutely horrible placement of the 'Place Order' button. Very easy to hit that by mistake. Atleast confirm before placing the final order. I need a refund on my order that I placed by mistake. Your product team should use their own app!
It works when it wants to work. Grubhub, here I come! Uber should be embarrassed.
Overall great food and decent service 5/5
Even if they sometimes have wacky sense of direction, I have always had success with this app to get tasty quick food. Sometimes at certain addresses I need to walk to end of driveway for driver to see me, but that has been well worth the walk. ;)
Drivers not adequately trained 1/5
I live on the 12th Floor of an apt and am constantly battling drivers for them to bring the food up. Drivers keep asking my pregnant wife to meet them outside because they are too lazy to come in and delivery the food properly at the door as the app tells them to. Uber needs to figure out if they are curbside delivery of door delivery and stop this inconvenience. Train your drivers properly. I’m going back to Grubhub where I’ve never had this problem. FAIL!
Loving this so far 5/5
I've ordered maybe half a dozen times so far, but my experience has been good. First all, the ordering works perfectly for me. I'm able to find the dishes I want quickly and specify any twist logically and quickly. For example, in a Thai menu, I click Red Curry, then I am given a choice of protein (beef, chicken, shrimp). In contrast, the same restaurant's website is much more difficult to read. It has stale information and is difficult to search and read. Delivery has been on or before estimate, which is always welcome. With one exception, delivery people have been all smiles when delivering. Okay, I have a nice house, so maybe they figure they might actually get a tip (which they do; that's another godsend here: I can tip via the app, rather than frantically running around the house to find cash for a tip), but the service has been sparkly all the same. In the past, the pleasant appearance of my house has not guaranteed good delivery service. The only exception was one lazy driver, who tried to get me to come outside to the car, rather than walking the 30 feet to my front door. This was a minor offense, not enough to ruin my overall impression. Why would I want to go back to the old way? Getting in my car to get the meal or waiting for my food to be delivered late to my door by some haggard, overworked and underpaid restaurant delivery person. This is much, much better. Easy to order. Tracking of the progress. Everything delivered on or before estimate. Oh yeah, I forgot to mention that I haven't yet experienced an error in my order. I'll post back if my experience turns negative, but so far I've had a good experience.
Fake estimates 2/5
By Pedro Rtz
Every order so far gave me a totally fake initial estimate, and actually took 2-3 times more than the estimate to deliver the food. That looks like a scam to me so I will hardly order again anytime soon.
Really tried with this app, couldn't deliver. 1/5
When I created an account and it told me to type in verification code which would be sent via email, it didn't send. I pressed that button maybe 70 times, still didn't work. I even created a new account for a new email, and it STILL didn't send. Awful app. Grub Hub here I come!
Terrible map layout 1/5
They didn't double check the map layout and they have the cutoff line for ordering food two streets behind me. The back of the neighborhood can use the app and I cannot. Worst part is Uber makes it impossible to reach anyone to inform them so they can fix. I want to use this great service but apparently they cannot pay attention to detail. Losing business.
Launch day today, still saying coming soon. 1/5
UBEREats just launched today in Kansas City, however, app is still showing that it is “coming soon” and “we’re unable to deliver to (my address) just yet- but we’re expanding soon. Let us know if you’d like us to come to your city next.” I am in the circle of delivery coverage. I was even in downtown earlier, deleted the app, downloaded again, still nothing. Reset my phone, etc., still nothing.
It is here today, but I can’t even place an order. Please fix.
Great app 5/5
Every time I have ordered it's been a great experience.
I used it 2 times once at work and once at home and both times my food was delivered so quick and both drivers found me with no problem👍🏼👍🏼👍🏼
Solid Product 5/5
Cheaper than most food ordering sites I use. Not sure how the driver makes money but it's great for the customer.
always denying my cards smh 3/5
By Youtube Channel: Lala&Jr Tv
It's a hate love feeling 😣
Good customer support 5/5
Everything is flawless with this app. Drivers are always on time. If you have a problem with an order, the restaurants can't help, UberEATS customer service will help you instead. One experience I had was an item is missing in my order, called ubereats and they refunded with no questions asked. I also ordered from a Chinese restaurant and one of the item just tasted horribly. I went on the help section on the app, I submitted it, 3 minutes later I got a refund. It makes everything sooooo easy, you don't have to scramble around for change (uses your credit card info on the app). I love everything about it ❤️👌🏼
Thank you UBEREATS ❤️
Easy app for us lazy folk 5/5
I have 2 cars but often just don't feel like driving anywhere on those long days of work, this app helps us lazy people hold our couches down and requires only having to get up for the delivery . I've had no issues, I order often for 4 people and only 1 time have I had a rude delivery driver , but his attitude was easily not tipped , other than that I'd rate it 6 stars if they brought it to me directly so I didn't have to get up. One day ....a man can dream . Thanks UBER For helping drunks everywhere get home safe and feeding us !!!
Good app 3/5
Always ordering food and going broke! I like delivering for them though
One of the best things ever invited has to be UberEATS... and Uber too! But UberEATS is FIYAH!!!!
UberEATS has made me realize that the world of food delivery has changed and I don't know about all of these negative comments? ... buut I feel like people may not think about it like this but it's so cool and the world is changing. Just shut up and be shocked about all the restaurants that deliver to you if you're not mobile 👌🏽
Wish I could give zero stars. 1/5
This is the absolute WORST food delivery service. The app is fine, but not this crappy service. I ordered twice from them. Both times the food was over an hour late, cold, and the order was completely wrong. The drivers are rude, and they don't deliver to the door; you're lucky if they manage to deliver it to your parking lot. You're better off getting the food yourself than using this app. I have avoided using this app since, and never will again. Be smart, avoid UberEats. Pugetsound2go is way better, and they deliver from a larger variety of restaurants. And they actually deliver it to my door, shocking.
Great Idea, Okay Execution 3/5
It would be ungrateful of me to rate this lower than 3 stars considering how incredibly convenient and helpful it is, especially as a college student, but I haven't had a single order that didn't have any mistakes since I got the app. Not sure if it's the apps fault or the people bringing the food, but a few refinements could be made whatever it is. Regardless, great app!
So convenient 4/5
By Soundcloud clowns
Cancellation not possible 1/5
Tried to cancel my order they said they couldn't because the food was being prepared, yet I waited 30 more minutes for the delivery to be delivered. When I took a bite it was cold
More like Uber don't eats 1/5
By Nikki Allie
My husband and I placed an order at 730 to be delivered between 830 and 9. At 915 we called the restaurant directly and were told that they aren't on uber eats and haven't been on it for months. Mind you, Uber Eats fully charged us for and processed our order and gave us absolutely no update all night long. When we called Uber Eats, we were told that they couldn't do anything for us and that no manager would be able to do anything either. Never using uber eats or uber again.
Terrible Customer Support 2/5
I use UBEREATS a lot. The service is fine and there are no issues about 80% of the time. During the other 20% of the time when something goes wrong, uber has TERRIBLE customer support. It is absolutely awful. There is no way to speak
with a real person and you can't even put in a service ticket until they 'finish' your order. For example, on one occasion, the restaurant finished preparing our food but UBER EATS could not find a delivery driver for over two hours. We could not contact anyone from uber during this time. So we waited ultimately almost 3 hours for food that never even came. They did nothing to compensate us for our time or frustration. Or the fact that we then did not have a means of getting food so late!
Lovin' It 5/5
By Allison Barisich
Ever since Grub Hub bought Deliver Dish our restaurant options dropped, cost sky rocketed and delivery times became dismal. Since trying out Uber Eats these three times we have all our options back and are always fed early or on time. Love that I tip AFTER the fact and that tracking seems legit. I'm a happy camper.
App Great, Couriers Needs Improvement 3/5
By Won't play
The functionality of the app is easy, offers suggestions for restaurants based on your past orders, etc. The couriers that Uber hires are not always the best. Some come with friends and families in the car. One had a pet. I'm not comfortable having my food around so many variables. The convenience is genius with UberEATS. I'd encourage Uber executives to tighten up their hires.
Unprofessional deliveries in San Francisco 1/5
I waited over 15 min downstairs for the delivery guy who ended up just cancelling.
Tried reaching out but they never answered. Never using them again.
This is not the first time I wait for food and never get it.
Overly obsessed!! 5/5
I must say this app has been a absolute life saver. Quick and easy ordering. My go to app seriously!!
So helpful and invaluable for a new parent!
By The grinch and cindy lou who
Right time right service 5/5
I would never use this late at night it's just frustrating but at normal meal times it's amazing!
They good 3/5
But i dont understand why they need a booking fee and tip and busy area fee, some many fees just for food
My driver driver by 4 times 1/5
My drivers has driven by my apartment four times and has increased the delivery time by 15 minutes. The two stars are for the engineers for making an app that works. Uninstalling immediately. No one likes cold food.
Edit: in a shocking twist, Uber somehow thinks an order that is 50 minutes late is a "slight delay." Note: their customer service is also almost non-existence. Download and order at your own risk.
I was hesitant, but I loved it. 5/5
By Fierce Dolly
At first I wasn't sure if I wanted to use UberEATS, but I did & now I'm waiting on my third order as I type. Quick and fast delivery. I'm a very picky eater & my orders are always accurate!! 🙂🙂🙂
Easy to use and great options in my area 5/5
We love using Uber eats to get food from our favorite places that aren't convenient for us to pick up.
Very reliable and convenient! 5/5
I've been ordering from this app for quite some time and I must say I love it 🙂
This is app is the shiznat!
So easy I'm gonna get fat 5/5
By Boomin blast
So easy I'm gonna get fat