I want it to work...but it doesn’t. 1/5
I tried to use this with my Ram 1500 but it doesn’t connect. I have to use the Uconnect Access to get the remote functions to work. I would like this app to work because it has Apple Watch functionality but when I called support they said to not use this app and use Uconnect Access app instead.
Does not work 1/5
This app does not work. Downloaded the “old” version and that one works.
Which do we use, this Uconnect app or the other one??? How do you guys have two apps and no way to differentiate?
Not working 1/5
Bought a 2018 Grand Cherokee and tried syncing app today. Unable to get any sort of vehicle information to show up in app. Unable to use remote start through app or any of its services. Definitely disappointing. Called and no help from customer service as to fixing the issue. Just a statement to try everyday and see if it works.
Don’t get excited. 🤨 1/5
By Tacticool Guy
If I didn’t get it with the purchase of my new car, I can’t see the value. Since getting the car, the vehicle locator has never worked. Last position UConnect showed my 2018 Dosge Durango was in the ocean off the coast of Africa! Haha!! I called customer service, and spent over 20 minutes being transferred to every continent in the world. Last guy I spoke with said I would be contacted via phone within two days to rectify the situation. Well... that was two weeks ago.
I sure wouldn’t pay for it 1/5
It took almost a month for them to get my new car registered in Guardian even though the radio was registered and working. Since the free one year period starts when you buy the car mine turned into a free 11 month trial. But the app is spotty at best, it’s slow, and tech support is clueless. Even if the app worked perfectly I wouldn’t pay for the ability to start my car from an app. So to summarize, the free trial is over priced.
Trouble prone system 1/5
My 2017 Challenger came equipped with this new system,My radio locks up.Is unresponsive for 2-3 minutes with a loud buzz .I cannot stop this noise,the volume controls will not work,calls are dropped and the screen controls are locked.The car has 3300 miles on it and was delivered this way.My dealer was able to reproduce this and quickly ordered and installed a new radio,I have a I Phone 7,5:Calls makes the callers voice sound in slow motion. Or static.happened again this morning,I was able to record the problem,The old system in my 2017 longhorn works well with my phone,I contacted ATT ,signal realigned no fix..POOR QUALITY,considering trading for another brand car next year,
iPhone X 1/5
Please update for new iPhone X resolution. It’s hideous looking on this phone.
Not great given the monthly fee 2/5
Unfortunately, there is a high monthly fee associated with this app and it doesn’t work well. The car data is rarely up to date (usually 6+ hours old, which makes it mostly inaccurate), the interface is clunky (who did they hire to build this app? App developers or car engineers?), and the controls are extremely limited. Basic functionality is missing. All of this might be overlooked, but for the fact that this app has a high monthly fee associated with it. FCA: if you’re going to charge a premium for a service, make it a premium service. Nobody wants to pay $20 a month for junk.
Does not work. 1/5
So I upgraded to this app since the last uconnect access app stopped working. This new app has not worked for me once since I downloaded. The vehicle won’t read the via mobile apps for music and just gives me different error messages. The last app worked fine for me.
6 of one, 1/2 a dozen of another 2/5
By Lil RhiRhi -H
So what had happened was... when I bought the vehicle the app worked and I received monthly vehicle health reports for a short time. Then suddenly my vehicle stopped reporting. Keep in mind my vehicle came with 1 YEAR trial subscription in December of 2015 but I paid for another year of Uconnect Access in June of 2016 because the dealer said that is why the vehicle stopped reporting after 3 months. That $149 didn’t fix the problem. I emailed customer service at Uconnect and 2 months later they responded saying my radio needed updating but I had updated to the latest firmware already. Well suddenly in October 2017 my vehicle started reporting again but the subscription had expired. Even though the service never worked on my car the entire term I had paid for, I had to pay again. But it works now so who knows why or how?! We will see how long it works this time but so far it seems like a waste of money!
It's at best okay WHEN it works 1/5
The app doesn't work half the time and when it does it takes every bit of 5 minutes to get the command to go through and do anything. Was expecting so much more from this paid feature. Really would've been nice to adjust the temperature and fan settings from app since it seems like everything's controlled through this. Don't bother with the auto reply response just try to fix the problems and improve.
Barely works 1/5
Maybe worked three times out of 10. Glad touch id is integrated.The watch app is buggy often directs you back to the iPhone. Going back to the old app until this is more reliable.
Not impressed!! 1/5
By iPad ProPencil
Downloaded app and logged in fine, however the app said I didn’t have a subscription. The app page not the app explain how to get this subscription which really disappointed me. I called the tech support number and they told me I have to go into the My Favorite app page in the cars Uconnect system and register from there. To be honest a simple set of instructions could save your customers a lot of headache so I gave you a 1 Star. Fix these irritants and I might bump my rating up.
Doesn’t work with password managers 3/5
App seems to work fine, but getting started is a huge hassle:
You can’t paste your password in from a password manager like LastPass.
Even though the website allows you to creat a password with special characters, they are not allowed in the password field of the app. Either support all characters or don’t let a user enter a password like that when signing up.
Could be Much Better 1/5
It takes way to long for auto start. Using my key is 10x times faster. We should be able to control heating and cooling from the app. This app needs a BIG update then maybe if it’s done right 5star. But right now just use your auto on your key. MUCH FASTER!!!!!!
Never works. 1/5
Constant battle trying to get Pandora to actually play in the car. Always get an error message with the app. App takes forever to do any commands like lock and start the vehicle. What a joke for $14.99 a month. How is this even an issue still?
Doesn’t work at all 1/5
By LERCH 79
This app doesn’t show any information on my truck at all. I own a 2015 Ram 1500 Crew Cab Big Horn. Why even make an app if it doesn’t show any information whatsoever?
Horrible app 1/5
By 2018 Jeep
First the blue background makes it impossible to see.
Second I don’t have a clue if I’m enabling or disabling something. There’s nothing to indicate one way or the other.
I spent 30 plus minutes on the phone (pressed assist) just trying to get the correct app.
That’s it? 1/5
I was excited for this “new app” but then realized it’s the exact same app as UConnect Access but with TouchID and a different color scheme. I was REALLY excited for the Apple Watch compatibility but for some reason it won’t even show up on my Apple Watch ANYWHERE. And it still takes forever to “send the request” to the car. And still no climate control from the app? Are you serious? Is this a joke? I’m getting punk’d right?
Great improvement! 4/5
I love the new version of this software. I wish the old app would have told me this version was available as I have been using it for months while this one was available. I love the Touch ID Feature! Really it does the same thing as the prior app. Man there are a lot of whiners reviewing the app! It works perfectly with only minor issues. One person was complaining that the screen was white now! Wow.
This app could be so much more 3/5
By Wizard of Frobozz
Unlike others, my app works fine with the vehicle but it’s identical in functionality to the old Uconnect Access app. The reason I tried this app was the supposed Apple Watch app, but that doesn’t seem available or willing to install on my Series 2 watch. I don’t see the point of switching apps in that case. Above that, it’s surprising that more of the vehicle’s capabilities aren’t exposed through the app though.
By The Uncle Nasty
After spending the $120 to get the full UConnect access the app is terrible. I honestly just paid the yearly fee so I could remote start vehicle and easily send directions to GPS. Even after update my phone says there are login conflicts every time even though I only have it on this phone. The watch integration? Garbage. Every time I go to use it I get an error to please check my phone. Thanks Chrysler for milking our money and hiring a garbage developer.
Won’t stay logged in 2/5
I think I’ve figured out how to get this app to work, but it involves making sure to open it and forcing a new login before using any feature. This also includes any of the via mobile functionality.
I recently got an iWatch, and was exited to see this app is supported. Well, technically it is, but again the only way to get the watch to work is to first open the app on the phone and force a log in. If I have to get my phone out and perform an operation there, then the accessibility on the watch is meaningless.
Please fix the login issues to make it stick, and not require manual intervention every time.
Poor customer service 1/5
I purchased a 2018 Jeep Grand Cherokee and loved the Uconnect app for my 2016 Jeep Cherokee Trailhawk found out its a different service. SiriusXM Guardian is over some 2017 and 2018 vehicles. I’ve tried to explain several problems I’ve encountered with Guardian they laugh and don’t care. I’ve asked to speak to managers and after waiting on hold you get hung up on. I’ve asked about surveys like the Uconnect app and they laugh more no such thing to rate them. I hate to say once my free trial runs out I will not be using this service anymore even though it’s useless now. I will however keep the Uconnect system on my 2016 model. Jeep screwed up by letting this company to take over.
Just eh 1/5
I love that I can start my car and unlock my doors from my phone. The integration into the Watch is also great. However! The fact that you added Touch ID for my login but I still have to type a pin code to use any of the functions seems dumb. Also if after a certain amount of time my Watch app keeps telling me something isn’t right and I need to check my phone. It is because I am constantly logged out of the app. While I understand that from the security stand point however if I unlock my phone it unlocks my Watch. Why wouldn’t that be the same for when I launch the uconnect app on the watch. It is just very annoying. It just seems to be lacking overall. I just seems like there are so many steps to take to just simply start my car.
Update: The response the developer sent means absolutely nothing to the context of my review.
Great idea but poor execution 2/5
It rarely works. If I try to start my car a minute before I’m going to get to it when walking and it’s still not started by the time I get there then it is useless.
Via Mobile even more broken 1/5
With this latest update on the 18th, it now walks me through the via mobile setup everytime the app starts(unless it is still in memory). This is on top of the usual app server errors and unable to connect errors I get almost everytime I try to use Pandora. Don't you use your own software? The pandora app on the uconnect sounds better than streaming from the pandora app on my phone over bluetooth. I wish it would work reliably.
Why bother 1/5
Most of the reviews I’ve read are spot on. It’s sort of the opposite of “if it ain’t broke, don’t fix it”. I don’t know how a huge company can offer a service like this and not be embarrassed that it is extremely faulty. I have had my brand new 2018 Jeep Compass for a total of 4 days and I’ve had the app for 3 but it has only worked when I uninstall and reinstall it. Oh and developer, please don’t give me that auto-respond apology and tell me to press the button in my vehicle or call a number. I tried that too. I spoke with “Bob” in the Philippines and they couldn’t resolve the issue over the phone. So instead of trying to help me, they placed me on hold for 20 minutes and never came back. VERY POOR CUSTOMER SERVICE.
Unlock not working 1/5
Won’t unlock my 2016 Cherokee from the app but works fine from the Mopar website...
I can't sign up 1/5
By Kys Dxrrn
I want to love it.... 2/5
But I just can't. I pay for this service and it doesn't work the way I feel it should. First: the app doesn't stay open!! It keeps telling me there is a login conflict and that I am logged in elsewhere and shuts down forcing me to log in again. Then when I do it doesn't remember the previous settings I placed on the app like vehicle locator and touch enabled. Second: I have the Via Mobile....and the only way it will work is if I go into the app and click on via mobile for it to activate. Why can't it automatically start if the app is open?!? Third: everything is through the uconnect so why can't I adjust the heating and cooling temperature through the app when remote starting?!? It's already baked into the car, so it shouldn't be a hard thing to implement. If these things were fixed this app would go from 2 to 5 stars quickly! I love the visibility of my car info and being able to remote start from anywhere but the app is seriously lacking especially for the cost of the service a month/year!
No remote start 1/5
No remote engine start - the only reason why I need that app. In SXM Guardian App that feauture is available.
Not seeing anymore annoying jail broken message in my iOS 11 device with 3.1.2 version
Getting better 3/5
The addition of the watch app is a great start towards bettering this app. Unfortunately, the watch app will not work independently of an iPhone on Apple Watch series 3 LTE. It would be nice to have the watch app work when you do not have your phone with you. Also, a complication would be awesome so the uconnect app can be accessed directly from the watch face screen. If these two features are added the app will be 5-star for sure!
PLEASE FIX THIS APP!!! 1/5
Disappointed that for such a large company and a car that is quite pricey, it takes this long to fix the issues and push an update for this app. It still does not work well with iOS 11, days your phone is jail broken, and disabled the Touch ID feature and also logs you out frequently. The SiriusXM Guardian app works more reliably until the Uconnect team gets their act together and makes a reliable and sturdy app.
Have to echo others 1/5
App isn’t compatible with OS11. For a paid service, this is unacceptable. Its going to be really difficult to justify spending $15 a month for a service that doesn’t work most of the time once the trial period expires.
It works... Sort of... 3/5
By Brad Mac
App keeps logging me out telling me I have jailbroken software on my phone. I have developer software on it, but this phone has never been jailbroken since it was purchased. Other features are the same as the old Uconnect app and work about as reliably. Can’t get the Uconnect share feature to work from Apple Maps though. It just spins saying loading.
This app forces you to type in your password every time you open it. The charging data for my Pacifica doesn’t update when you ask it to. Also, the app crashes constantly. Poor effort put into this.
Absolute Garbage 1/5
This app is just garbage. 100% of the time it tells me that jailbroken software is detected when I tap on login. The phone has never been jailbroken. It’s a company phone. When I get past the warning and login, half the time it says server time out and won’t log in. For a paid service I would expect much better app. Fix this crap.
Luckily I’m not paying for this service 1/5
I bought a brand new Ram and was excited to have the Uconnect App, until I got the uconnect app. The services rarely work and time out with multiple other issues.
First off, when I bring up the app, it gives me an alert that my phone is jail broken, I assure you it isn’t. Secondly, every time I bring up the app, it has forgotten my login, not only is this annoying because I have to type it all in every time I want to use it, but it doesn’t keep me logged in so I don’t get notifications. Oh, and I forgot to mention I’ve only gotten it to work one time.
Needs updated big time for iOS 11 1/5
Ever since downloading iOS 11 on my iPhone, this app keeps saying that my iPhone has been jailbroken and refuses to work properly. I had no problems with this app prior to iOS 11. Started using older Uconnect access app again and works perfectly fine.
By Charlie Bartlet
Dont buy this app and dont buy a car that uses it. Chrysler cant fix it. Recognizes my new phone as a jailbroken phone? Im returning the car not the phone.
Incredible app that states jail broken status 1/5
I just tried to open this app and received a message about jail broken software. I deleted the app and reinstalled again with the same results. This is the first time that I have seen software that does not properly handles correct mobile devices. Shame!!!!
This app is completely useless and Uconnect is dragging their feet on an update to fix compatibility with iOS 11. Just bought a RAM truck and haven’t been able to reliably use this app. Furthermore it makes me re-enter my passwords every single time I go to use it for “security” and states I have a jail broken device... what?? Fix it. It’s garbage.
Totally agree with tdentel 1/5
This app is crap. I have had accounts with and used On Star and My Subaru snd those are how this type of app should work. There is no way I would pay for Uconnect after the free trial. It’s useless.
Where’s the update? 1/5
It’s ridiculous that there have been no updates to attempt to make the Uconnect app compatible with iPhone’s latest iOS. The app worked great for me before. I would have given it 4-5 stars.
Update the app and I’ll update my review.
Difficult to login 1/5
Why can't I paste my password to login? Please fix. And it should keep you logged in with Touch ID to open. Very annoying.
After each closure need to re-landing ！ 1/5
After each closure need to re-landing！
I am going to get a refund on UConnect service because this app is just the worst!!!!
It actually told me my phone is jailbroken??? wth