Works But Need More Features 3/5
Please add Amazon Alexa ability... there’s another Uconnect app in Alexa however it only works for Jeep Grand Cherokee.
Also add ability to create remote start schedule for weekdays to start at certain time every day.
Also add widget feature
Good thing it’s free 1/5
Just got the newest update and was hopping for a crash fix but nope as app still crashes using WiFi, not sure how it works on home WiFi but here at work I have to turn WiFi off and go that route to get it to work or I get a server issue crash, like I said I am glad it’s free and when my free 1year subscription runs out I won’t renew, honestly not sure if this is the part you pay for or not but for me it’s not worth the price if I have to keep turning WiFi on and off
Apps even worst now, crashes on WiFi so have to use LTE network like I said good it’s free as I would not pay
Downloaded this app to use with my 2018 Jeep Compass and it works about 10% of the time, all I usually get is Server Errors, the keyless entry works better than this.
Was hoping to utilize the remote start and lock/unlock features but honestly never works
I hate this app.... I wish I could give it no stars. I have a 2018 grand Jeep Cherokee and this app doesn’t work probably. Every time I reach out because my pin doesn’t work so I email them and then they say no you have to call but then I call and I can barely understand anything they are saying so I end up just hanging up. I don’t understand why I can’t reset my PIN number the same way I can change my password. Get your crap together!!!!!!
Slow & Buggy 2/5
Oh boy, it sure takes a while to accomplish things in this app. Is it because of a delay in communicating with our vehicle or bad coding? I don’t know, but this is the slowest app I own by far.
Second, it’s buggy. One example is I cannot disable a charging schedule once I set one up. It won’t turn off schedule and return to manual mode. Plus, I’ve asked for it to update my charging status about five times in the past hour and it still says it’s not charging. But when I look in the garage, the vehicle has been charging for over an hour. My confidence in this app is low.
Total waste of money. 1/5
So the worst part about this app is that it requires you to log in with a password or thumb print, then to do anything it requires a pin which says you can use a thumb print to activate but still asks for the pin saying future activations will work with your thumb print. But that never works and requires a pin every time you want to start. So including unlocking my phone, I need three logins for it to work.
The next biggest problem is that when you get past all of that garbage, it only will start your car about 50% of the time. This app progressively gets worse with every update.
My friends after market remote start will not only work without half a dozen passwords, it can start his car in about 3 second compared to the minimum of 30 second and most of the time over a minute the u connect app does, it also tells you important stuff like interior and exterior temps and other nifty car sensor data. His app also costs one third the price the u connect service does.
Server problems 1/5
This app was unreliable.
Works fine for me 5/5
No trouble at all. It does what it’s supposed to do. I love it.
Somewhat works 2/5
Nice concept, but in the three weeks I have owned my new car and been using the app, vehicle location has worked exactly zero times. Now, if Sirius Guardian tried to locate a stolen vehicle, would it work any better? Most everything works OK, but it is slooooow. Vehicle information is 2 days out of date, takes forever to actuate remote features. I thought at first this was due to poor signal, but it behaves the same everywhere. Wait for the official release- this must be a beta version.
By Very frustrated in MI
I have tried to write 3 reviews but they will not send or record. This app so far is worthless. Maybe that’s the reason - you don’t want anymore negative comments?????
Just bought 2018 Chrysler 300 and registered SirusXM Guardian service. Took 2 days for Uconnect Access app to sync with vehicle. Only shows lock, unlock, & horn/lights buttons on app. Called customer service and asked why car start and cancel buttons were not there. They told me that my car was not compatible with that feature. Really??? So no remote start, and climate control for 2018 models.
Tried to download the app 3 times but always failed and once’s loaded its not operating right. Need update and more maintenance
Fixed my a** 1/5
Supposedly the latest update fixes issue of randomly failed remote starts, yeah it fixes it so it is no longer random it now happens all the time.
This app has serious issues. If it works it takes a long time to respond, normally it just times out for no reason. I have placed many trouble tickets with the developer and have never gotten a fix. I can’t believe that the developer has never gotten the same problems as I have. Their quality assurance group must not know how the app works in the real world.
Works for me on iPhone 7 / Apple Watch 5/5
I have a 2017 Grand Cherokee Altitude and have no issues using the remote start app from my iPhone 7 Plus or Apple Watch Series 2. Location works. It shows where I park. Cars stats all accurate for mileage, fuel, oil and tire pressure. The remote start can take a few minutes depending on the cell signal to the Jeep.
Downloaded 3.1.4 and now the “Location” section is gone. “Lock”, “Unlock” and “Sound horn” are also gone. Not much left!
Updated to the latest version today and half the options are mission. No more map whatsoever and lost the ability to remotely lock and sound the horn.
How can you screw this program up this much? It’s time for a class action lawsuit to give us Mopar owners what was guaranteed as a feature in these vehicles.
Quit working 1/5
Like any app I’ve used for a car, it never worked perfectly. But now when I open it, it doesn’t show any functions or options. Just a white screen with a steering wheel at the bottom. It was nice to be able to hit the start button and have the car start anywhere between 1 and 5 minutes, but can’t even do that now!!
I’m so confused... 3/5
By Chuck Norris!!:cn
I used the black icon version of Uconnect when I first bought my vehicle. Had issues with logging in and out so I called customer service. I was told that the blue version was the the replacement so I began using that. Logging in and out was much easier and I could use face recognition. I called again because the toggle switches in the app to turn options on and off were confusing. Which way turns an option on and off? Left or right? I was told to delete this blue version and use the black version because the blue version is owned by SiriusXM. Both versions look like the same company makes them. This blue version has a more recent update. What’s going on??
Can’t even log in 1/5
Grays out the login button with the message “please enter a valid password”. My password works on the website, but not on this app.
Why must it be so convoluted? 1/5
Why can’t I paste in the password field? Why can’t I setup Pandora and iHeartRadio on my own time without being connected to the car? Why can’t I set them up when the car is moving even though I’m not the driver? Why is a brand new app not updated for iPhone X? Why does “This application is locked out while in motion” keep popping up even though I’m not in my car?
Side note not related to app: Why can’t I connect to the car Bluetooth when it’s moving even though I’m the passenger?
Zero stars 1/5
2018 vehicle and 3 months in and zero remote starts. This app and Uconnect is worthless. After numerous phone calls and “software” updates nothing lol don’t bother.
Update I was contacted by a Uconnect rep I’ve went thru all the proper channels to get this UCONNECT SYSTEM to work and it’s not working. Lol I bet it starts working a month before my free trial runs out.
Totally worthless doesn’t work, remote start never did.. you guys should be embarrassed
No active subscription issue!! 1/5
** UPDATE to reply to developers response 1.27.18 **
I have already contacted support as mentioned in my review. I have talked with the support group via two different email conversation as well as support over the phone. I was told that my only option is to use the SiriusXM Guardian app as the Uconnect app is not compatible. Sad because I want Apple Watch Support in which the Uconnect app has and SiriusXM Guardian app does not, and phone rep says no plans of adding feature to Guardian app.
This app does not see that I have an active subscription though the SiriusXM Guardian app logs in and works just fine. I have contacted support, Uconnect support directly as well as the apps support personnel. I was told it was an server side issue on 12.11.17 and not an app issue and that an update will be pushed out within a couple days. That same day I received another response stating
“We have discovered a potential solution for this issue, and have deployed a solution. Please wait a few days and try to log into the mobile application again.”
The issue still exists on this day, 12.26.17. The reason why I would rather use this app than the Guardian app is because of Apple Watch support that the Guardian app won’t receive based off my conversation with support. Two weeks later and still no fix.
Useless App/ lack of development 1/5
By Kennedy 🔝
I have a 2017 Chrysler 300 c and when I looked up Uconnect software update for my uconnect navigation 8.4 touch screen, I was convinced this app worked to track down my vehicle if stolen and to remote turn on my vehicle. It never works in many ways; don’t track down my vehicle’s health, lock, and tracking it down.
Worst app I have EVER used! Send a request to start the Jeep? Really? Then it takes 5-10 minutes for it to start. I was even sitting 10 ft from the Jeep. This app is 100% laughable!
Great idea but poor execution 2/5
- Does not save settings. Emails me for every alert despite turning off email alerts 4 times.
- says remote start received yet car isn’t started. Seems to be if you don’t leave the app running in the foreground after request, it causes issues.
- why are there 2 Uconnect apps??????
DON’T EVEN HOPE 1/5
I’ve been trying to get this app to work since I bought my 2018 Grand Cherokee in December. Fail. Emails, phone calls, app uploads, app deletes. Awful. When I pay $50,000 for something, I’d hope the promised products would work. Do yourself a favor and DON’T EVEN BOTHER WITH THIS WASTE OF TIME.
Don’t give me the ‘Dear valued customer’ auto response. I’m over it. Zero stars.
App doesn't work 1/5
Just bought 2018 jeep Cherokee . Got Sirius gaurdien for year and support for 6 months..can not get usupport to work on app I downloaded .been on phone for over a week and a half. Reps say they will figure out why it doesn't work. I have been disconnected from reps while being on phone for over a hour. Poor customer service. Still haven't heard back from anyone yet..
Please update 1/5
Need to uninstall app to get vehicle info to update. Please fix!
USELESS APP, USELESS REPS 1/5
I just purchased a 2018 Jeep Cherokee Trailhawk and one of the things the salesman touted was the app powered features such as controlling certain parts of your vehicle via your phone. The service is a joke! The reps (after you get past the language barrier) are useless and cannot hep you...and that’s if you don’t get disconnected first. Logins fail, locking you out. Screens show up empty. Passwords that were correct 5min ago now yield error messages. The reps are more concerned with pushing a renewal subscription on you than they are at helping you through this awful post purchase procedure. I was even told to bring my vehicle back to the dealer by one rep. Why?! They are the problem. Not my vehicle. TRASH. TRASH. TRASH.
Does it work in Australia
Worst app ever! I have it free for the first 12 months but guarantee I won’t renew it.
The remote start never works and worse fails to notify you it failed so you think you’ve started your car but you haven’t.
Fit oh 1/5
It needs to be fixed, it doesn’t log in, I have hard time most of the time
It doesn’t log in!! I pay for this service that doesn’t work
App doesn’t work 1/5
I have had my vehicle since Dec 16, 2017 and the remote features have worked a total of 4 times. Every other time I try to use it I get a failure message.
Have called the UConnect Assist number several times and have been told that they have opened a case. But there is still no resolution.
So the App will not let me use remote features or get the remote vehicle diagnostics.
Really wish this would work.
Please update!! 2/5
Needs update for iPhone X facial recognition. It keeps logging out, which makes you look up your generated password in the password vault (you do have one of those, right?). However, when you try to paste...lo and behold the app will not let you paste on the password field.
Update CarPlay integration for 2017 ram 2500 limited 1/5
Did it for a $30k charger. Do it for the same head unit in $80k ram. Please push an update for CarPlay. Third party software providers are doing this - you should too!!!!
Worst App Ever 1/5
This is hands down the worst app. I have a brand new 2018 Jeep and I would say out of the 50 times I’ve tried to remote start it from the app it has failed 48 times. I call customer service and every time they ask the same questions and try the same things - like let me unlock you door from here: oh it works on our end. Ridiculous! If you’re going to offer an app how about making sure it works before putting it out on the market.
Can’t change vehicles 1/5
I used to own a 2016 Durango and had my Uconnect app set up for it. I just got a 2018 Jeep Compass Trailhawk a few months ago and can’t change the vehicles on this app. ...delete.
Typical FCA product 1/5
Typical fca built product :really cool but doesn’t last long ! Mine worked fine for about 6 months and then stopped. I get a message that says subscription expired even though I have 6 months left.
Nearly useless 1/5
By Paul Muad D'ib
I really want the like this app. It is beautifully designed and is quite intuitive to use. The stats on the vehicle are very helpful, but the remote functions utterly fail to function. I can't lock/unlock the vehicle, remotely start it, or even trigger the horn. It waits for a couple minutes pretending that it is trying, then fails, everyone. It's really unfortunate because my other vehicle equipped with OnStar works flawlessly with similar functionality and I had hoped from the same from Chrysler.
Great app works fantastic all the time every time
Left the dealership on 12/28/17 with my new Durango. The following day enrolled in the free 1 year trial of SiriusXM Guardian with Uconnect. Followed all the instructions downloaded the app and not one feature works. Emailed developer. Went back and forth for a week and they finally tell me I haven’t completed the enrollment process and suggest I hit the “Assist” button in the vehicle and speak with an agent. Agent on the phone ( who I had trouble understanding) states the car needs to be updated and suggests I bring it to the dealer. We are talking about a 2018 vehicle that I purchased 2 weeks ago and it needs an update? We are not talking about an iPhone here. I asked the agent if this would occur again where I would need to bring the vehicle into the dealer for periodic updates. He stated ”once maybe twice a year”. The app is JUNK! The customer service is JUNK! Wouldn’t waste your time.
Would have given it zero stars. Had a 2015 Jeep Grand Cherokee replaces it with a 2018 Grand Cherokee.
There was a problem removing my 2015 that I no longer own. The 2018 will not work with the application
Help desk passed me from Sirius to uConnect to Mopar
Too much run around. Not worth the time
By Mr.Shake's Iphone
It worked great on the first day,however now it’s not allowing me to look at vehicle information. I’ve deleted the app and tried reinstalling ,however that did nothing.
Garbage AND not free? 1/5
By Every good nickname is gone...
So disappointed to read what a piece of garbage this app is. Then to hear you have to subscribe and pay monthly fees to use the few features it offers. No thanks. As a software developer I’m disgusted at your piece of sh*t. You should be ashamed. This app should not only work but be a free service to promote your product. The car manufacturers already paid u for the product.
App is Crap! 1/5
I pay for this service and loved the old app. But due to issues and the fact that they stopped updating it, I started using this app. I thought, oh sweet it supports Apple Watch. Cool! I was very wrong choosing to use this new one. It always logged me out and it does not support iPhone X and Face ID .... update your crap app!!!
Won’t stay logged in 2/5
By 2015 200 owner
I went to this app in place of the other app so I could use my Apple Watch, but i have to constantly log back in on the phone for it to work, so what’s the sense? Going back to the other app.
2018 Ram - doesn’t work. 0 stars. 1/5
2018 Ram. I’ve had it 2+ months, never worked. Finally got a call from support today (2 months after first reporting), told me to clear personal data in truck, wait 20 minutes, open an app, wait 45 minutes and it will magically work. And if it doesn’t work then to go to the service shop. WHAT??!! Of course it didn’t work. Awful. Now I have to bring a 2018 truck in for service for this?! Wow, isn’t the word. I wish they never installed Sirius XmGuardian in my truck.
JUST HORRIBLE 1/5
The app worked just ok @ 1st on my phone but to get it to work on my watch I had to open it on my phone 1st-so there was no point having it on the watch but now all of a sudden it doesn’t work @ all on either device. I’ve called & they tell me to delete & download again-I’ve done that & it still doesn’t work. So after coming outside 3 times in negative degree temps & my car not running after it says it started I’m not paying for another month of service.
Not working accurately 1/5
I just had this app for 3 days and I’m already frustrated. It’s freezing outside and the remote start option disappeared from the app screen. Why?