Mobile check in is garbage 1/5
The app would not let me confirm my passport for my return trip. Had to use the mobile website instead. What a waste.
I wish I can give zero star. Worst airline and worst app.
Almost Worthless 2/5
Just installed on my iPhone X. Tried to check in to an international flight. It asked me to scan my travel documents. It took a few tries but it finally captured my passport. After waiting several minutes for the system to verify it, I tapped the confirm button. That’s when it told me the names don’t match between United’s system and the passport.
So I called the help desk and it turns out our middle names weren’t added to the ticket. The agent made the correction and asked me to try scanning my passport again. That’s when the app failed.
No matter what lighting condition or angle i tried it wouldn’t snap. So I gave up. Oh well, back to the old fashioned manual method!
I could comment further about the other serious usability issues I uncovered during this brief try-out, but why bother. I’ve already waisted too much time.
If any United developers are reading this, tell your product owners to invest a lot more in UX.
Meanwhile I’ll be buying airline tickets from airlines who seem to care about their customers’ experience. (Virgin, Alaska, almost any Asian airline .)
Doesn’t work with basic economy 1/5
By fishicks 4 breakfast
App is worthless when flying basic economy and a personal item only. App will not allow you to checkin you must go to a kiosk and stand in line, good use of technology. Once checked in you still can’t see it in the app. What’s the purpose of the app again? I’m removing the app and because we travel weekly with a personal item only won’t be flying with United.
By Papi Edgar
HORRIBLE APP, HORRIBLE AIRLINE PERIOD.
Frequent Flyer - 200K+ / year 5/5
This is by far the best Airline App in the industry. What I can do on this app is amazing. Most airlines just give you flight status, United lets you see incoming flights for multiple segments, book flights, change flights, upgrades, change seats, upgrade friends, list goes on and on. Keep innovating!
Needs a lot of attention 1/5
By Maximas Samus
This upsets me. First, i don't know that I need the app to watch the free movies while in the air and if i want to download the free app to watch the free in flight entertainment, i have to purchase internet. United should be telling their guests about this prior to boarding the plane, to make for a more enjoyable experience.
App getting worse 2/5
The recent changes are making the app less useful, confirming that most young code writers are educationally challenged. The most crucial error is that I can’t display my boarding pass. In addition, I can no longer see where aircraft are coming from, which gives me an idea of delay potential. Getting worse with each revision.
Wrong gate 1/5
Since the most recent update my boarding pass now always has the wrong gate. I have to check it in flight status or at the airport constantly now.
Update?!? Boarding pass on two phones?!? 1/5
By united all the time
Couldn’t update couldn’t watch inflight entertainment due to not updating. Checked over and over for updates. It says United app is up to date. I even ch checked version history. NO EASY WAY TO UPDATE.
Also I have two phones. Only able to view boarding pass on one battery started to die. Not good.
App not working 1/5
App signed me out, will not allow me to sign back in.
Update stopped working! 3/5
By Star Alan
Update stopped working!
Data Services Unavailable 1/5
Can’t even log in. Constantly get “Data Services Unavailable” error. Google search reveals this condition to be a known and long running issue.
OK app, but... 4/5
...it would be nice if UAL's IT group would write the app so that it can rotate to Landscape mode on an iPad.
Can’t add traveler.. should be simple 1/5
By Pilot guy
I’m always having trouble with this app. Couldn’t get a boarding pass and also couldn’t add a traveler when trying to book a new flight. Wasted time and I don’t like that.
Best U.S. Airline app 5/5
Works great every time. Never had an issue with it. I love that you can search for and book award travel seamlessly right from the app. Also, their flight alerts are spot on and the terminal maps are great and very detailed and helpful. You can also add all kinds of extra options or upgrade to Economy plus right when you check in on the app.
App Version Issue 1/5
Tried watching a movie while on an international flight. The app (and united online) kept saying that I needed the most current version of the United app and ios 8 at minimum. I have both but couldn’t watch the movies, etc. What a dud! So disappointed. I have another international flight in a few weeks. Can someone please let me know what I need to do to watch the movies like I’m supposed to be able to????
Waiting for Guidance...
Watch app is almost useless 2/5
Just to clarify, this review is about the watch version of the app, not the phone or iPad versions (those I have no issue with). The only thing the watch app does is display your reservation (which admittedly, pulls up a lot more quickly than on the phone app, so I do appreciate that) and display your flight status. I would’ve expected to have the QR code for my boarding pass available on my watch as well, so that you didn’t have to go fumbling for your phone when your hands are full with your bags or other items. Also I would’ve expected to be able to get upgrade, standby, and flight amenity information on the flight status screen as well as information about my flight as you do in the phone app. I do not expect to be able to do everything that I can do on the phone app, but if all you’re going to do is display two screens of information, why bother developing an app for you watch at all?
No wifi 1/5
By Blunts bluntss
No this wont give you wifi unless you pay for it. What a joke of a company.
One of the best... 5/5
This is one of the better airline apps out there the functionality is really extensive you can make changes can check your points balance and it’s got the integrated in-flight entertainment I’m not sure what some of the other complaints are about here that as a user of many different airline apps I can honestly say this is one of the best and most fully featured
Not friendly 2/5
By DooWop Traveler
Could not access two of four flights and the frustration is makes this review 2 out of 5...
Could be MUCH better. 1/5
By love those ads.
United prioritizes it’s business over its customers interests and priorities with this app. You can do way better United.
Better than most travel Apps 4/5
While not the best airline app, it’s a lot better than most. You can at least view your account in detail (see when and what points hit your account), you can book travel (even award travel) with relative ease. You can view free movies/TV shows if you want (though only on certain flights). A few things could be improved, but all in all a pretty good app. Compare to AA’s app, it’s leaps and bounds better!!
Good luck with movies 2/5
It seems over 50% of the time I can’t watch a movie on the United app due to connection “error 3500”. It’s baffling why it works one on 1 flight and then the next flight it doesn’t.
Inaccessible with VoiceOver 1/5
This app is not functional for blind users using VoiceOver to access screen contents. There is no way to get search results to speak, so you can’t select origin and destination. The controls for selecting dates also do not provide the feedback necessary to select a date.
I do not know how to get the app.
This app is god awful 1/5
The Delta app is sooooo much better. This literally makes me never want to fly United again. The number of times I had to enter my email (on different screens) alone was horrible.
It took me a solid 5 minutes to get through the process before it would let me check in and then the tell me my flights oversold. Horrible.
Horrible Horrible Experience 1/5
Booked a flight 8 months out using the United app. Went quickly until I was asked to select seats and was offered the chance to pay for upgrade to economy plus seating. I selected the upgrade, chose my seats and then spent 10 minutes filling out payment info for upgrade. At the very end, I was alerted that economy plus seating was not yet available for purchase even though the app offered me that option. When I called United Reservations, I was talked through the same laborious process (select your seat, tell us your credit card info, provide us with your billing address, etc) before again being alerted that economy plus seats had not yet been opened up for assignment. I expressed my anxiety to the agent that without knowing when economy plus seating might open up I might well miss an opportunity to literally give United ~$400 to upgrade to 3 contiguous economy plus seats. The agent told me that he wished me luck, but there was nothing he could do about it - and he seemed downright put out when I suggested United send me an alert via text or email when economy plus seating opened up for purchase. On top of all this, despite the fact that I was logged in as a United frequent flyer and using my United Visa Charge Card, neither the app nor the agent could cross index my credit card and billing address info to speed up my daily check to see if seats were available (remember, I’d already purchased the full fare economy tickets and had a confirmation number/code). Also interesting to note that the seating chart already showed some 1st Class and Economy Plus seating assigned and no longer available. Again, United Rep told me that these were probably allocated on a special basis to United Employees or VIPs who received special treatment. Were it permitted, I would cancel my reservation for a full refund and would seek service with a competing airline. Overall the app in particular and United in general have undermined our confidence in their dedication to customer support and we will not be using them again and we will aggressively campaign to discourage others from using the app or the airline.
Overhaul Sorely Needed! 1/5
By K. Wenger
The app doesn’t sync with your frequent flyer account and thus doesn’t allow you to easily check in (requires manual flight entry) or easily view your account. Furthermore the the app does provide real-time feedback on flight delays or gate changes. The boarding pass on the app shows a gate when if you manage to check in, but if the gate changes (especially at connecting airports) the app will not update or notify you. Seriously, the app should at least leave the gate as blank so people check the monitors! Please take a hint from American Airline’s app. Overhaul sorely needed!!!
Says it has to update to continue, but there's not an update available so it goes in an endless loop. Useless. Also can't leave a review unless you create an original nickname which forces you to rewrite the review.
Doesn’t like apple wallet 3/5
Boarding passes evaporate for no reason. Just randomly disappears
Useless app 1/5
Useless app. Allows you to check in only if you check in bags. Otherwise you need to see the airline staff to check in. But, isn't that contrary to the idea of reducing lines at check-in counters? Why should I have to go to one if I don't have any bags to check in?
Your flights won't show to check-in 1/5
Have to look up reservation by confirmation code and last name - reservations tied to mileage # account should up for check-in in the account and not have to be searched for. This is pretty much airline apps 101 - app is bush league
Great app 5/5
One of the best airline app compared to other airlines. Able to do most what I want but pay with Apple Pay. Pls enable Apple Pay support.
Unable to Pre-schedule/Pay for baggage 3/5
Tried repeatedly to complete the preboarding form with one bag for pre-pay. Kept taking me back to same ‘requires info’ page. So discouraging. Southwest’s pre-board process is so much easier!
Movies Don't Work on Ipad 1/5
I have the latest updated version of the app on my ipad. When I try to play movies on United flights, the movie seems to load for 2-5 seconds but then the app crashes and closes. So I cannot watch movies on my ipad on United flights anymore, even though I have been able to in the past. This is something that occurs since the past few months (since November?). Ugh. Useless.
expand apple pay support, please. 3/5
I like the app, my experience with it has been good so far. Among other things, I just love to have the boarding pass on my Watch to easily retrieve for boarding. The one thing I’d like to see, however, is full Pay support. Right now, Pay is accepted for payment only when buying new tickets, but not for other purchases such as class/seat upgrades, baggage/pet fees or inflight wifi. And it’s also only accepted in the app, but not on united.com even though Pay on the web has already existed for over a year. Doesn’t united care about providing customers with a safer and faster payment experience? why are we still forced to type full credit card numbers and expiration dates for most purchases? That’s rather insecure and backwards.
Employee Res 4/5
Why don’t you incorporate employee res into this app, that would make our life so much easier
Lost my reservation and can’t add it again 1/5
I’ve lost my reservation after that release and can’t add it again.
Thank you developers for making this app useless.
Useful airline app 5/5
United’s app is very useful for international travel. It gives you updated information on all your flights, including aircraft, gates, mileage, ETA, and more.
Used to be fine 1/5
Now I don’t get boarding passes on my phone lock screen or my watch
Notifications don’t work anymore 1/5
Doesn’t anyone check out basic functionality before the release an app?
Unable to checkin 1/5
By Xfinity the time it will take to keep up with competition
What the heck happened to check-in button? So difficult to check in, both in IOS and Android apps! A step backwards.
Loyal customer turned away 1/5
The worst airline is has become! Will never fly United ever again in my life! I flew first class and they charged me $$$$ for my bags for a short flight and the lounge doesn’t even serve the first class customers! How crazy is this?! Doomed to be bankrupt immediately!
I recently started flying United and shocked at the difference with Delta and even American.
Multiple clicks needed for basic functions. Very poor navigation and bugs. No need to recreate the wheel here. Just see what your competition has done.
App doesn’t load 1/5
App fails to load after a “bug fix” update. Screen just appears and disappears.
1K, use everyday, works great! 5/5
I’ve been 1K for years, i use this app on the daily as I’m usually on the go and it works great. The recent updates with the bag tracker is epic and I honestly can’t complain. There could always be more prompt updates about delays, but if you aren’t stupid you can figure that out in 10 seconds. I’m way down. Thanks United!
1K Member 3/5
By Jose Raul Diaz Jr
United’s app really seems to be sub par compared to the airlines. The app just looks old, ugly and out dated. I hope they fix that soon and give it a nicer and cleaner look.
Good to check your flights 2/5
By So ron go
But if you try to check in? Good luck
Horrible App 1/5
I was on an extremely long flight and my wife and I were planning on passing the time by watching the movies. We had four devices, iPhone, laptop, Samsung tablet and Samsung phone. Before we left I updated the App on the three mobile devices. He App only worked on the iPhone. Very sad and unacceptable.