No connectivity 1/5
Unless I’m on WiFi I’m told I have no connectivity. It’s virtually impossible to do anything other than view my boarding passes.
I’ve tried deleting and reinstalling but it’s all the same messaging. This app is garbage.
Boarding passes deleted after first flight landed 1/5
I had checked in for my trip that had two connecting flights. After the first flight landed both boarding passes were deleted. Also, the app never entered the passes into my Wallet as I had specified. I had to get a printed pass as the United people were not able to retrieve my pass on my iPhone, as I was fortunate to have a bit of extra time between the flights. If it was a tight schedule I would have missed the second flight. I am using iPhone 6s iOS 11.
WiFi not working on flights 3/5
I flew United to Europe and back. Both 9+ hour flights. I had the most up to date version each time and an error message kept showing up. The flight attendant told me that it was working on the way there, she wasn’t sure why mine was not connected. I even bought the WiFi for 15 minutes to double check to make sure that my app was up to date - it was and even then I couldn’t watch movies with the WiFi. Both my iPad and my phone are brand new. On the way back the wifi wasn’t working at all until half way through the flight. My iPad and phone still did not connect. The only reason I am giving a three out of five is because I left my iPad on the plane and the staff were able to get it for me!
Buggy and erratic. Would be nice if it worked 2/5
This app is VERY hit or miss. Sometimes it works fine. Often it doesn’t work at all for things like in flight entertainment. Really disappointing because the concept would be great (as is) when it works. Constant errors about system unavailability.
Worst airline app 1/5
By 11 million miler
It doesn’t sync with their system if you already have a boarding pass. Poor design and execution. They spent the minimum possible to say that they have an app. Typical.
Inflight entertainment rarely works. Auto-brightness becomes disabled on my phone when viewing my boarding pass. When viewing pass in Apple Wallet I do not have the same auto brightness issue.
The most complete mobile app for flying 5/5
Kudos guys and gals. This is seriously the best app - makes me wonder if virgin, delta and others are bothering to look at this app because you're the clear winner.
All features, upgrades, 1K contacts, etc all there - doesn't feel generic and feels like a premium quality experience!
Not Entertained 1/5
By Green iPad
In flight entertainment doesn’t allow you to watch movies.
Best airline app seriously. Clearly started from the Continental side. 5/5
I am not going to extol the virtues of this app. This app speaks for itself. You can search and buy tickets so fast that if you need to plan out a couple months of travel you’ll need about 15 minutes with this app and you’re done.
However I am placing some requests.
1. Please show me my GPU and RPU balance and expiration dates. Please please please.
2. When looking at your tentative itinerary and if you hit “back” it needs to reload the return fares. This takes a long time. Sometimes I hit back to adjust my first leg and I have to wait for the loading of the return leg and hit back again it watch the first leg reload. If I hit home it just goes back to the home. There needs to be a way to start back at the beginning of the search process. Maybe allow the user to abort the data loading process and go back further one step.
You can imagine the nightmare of checking multi leg options.
No entertainment 1/5
Same as others have commented, can not get movies or tv shows to play. Just on a flight yesterday and three others around me complaining of the same issue.
DON’T WASTE YOUR TIME.. 1/5
Seriously, don’t waste your time. When I got to the terminal all of the employees were pushing getting this app for in-flight entertainment. I was optimistic despite reading some of these bad reviews. I thought, “maybe they’ve updated it since this last review and it works now”.. NOPE! Even when you board the plane they tell you 3 times to download the app for in-flight entertainment. It’s all a show..
After downloading this app, you will quickly come to realize that you will not be watching any movies anytime soon on it. The trailers play just fine but when you actually try to watch a movie/show it won’t even work. It’ll say it’s “temporarily unavailable”. Then the FAQ’s will blame your OS for the media not playing and offer up no solutions.
Just to hear the response, I decided to ask the stewardess about the videos on the app and she quickly changed her tone and said “I have no idea about that” and kept going. She then returned and said, “it probably needs to be reset and we don’t control that”. I couldn’t help but notice how much talking about the app bothered her. I feel like she’s tired of explaining this crappy system to passengers who were sold on and expecting it to function. Do yourself a favor and just download a couple movies on your device at home. This app is just the latest fumble by United with no solutions offered.
Also, the internet on the plane is garbage. I had to pay $4.99 for 1 hour of the crappy internet that couldn’t even refresh my emails. What a waste. I’m only writing this long review to save you the headache of getting this stupid app. The employees hate it as much as you will.
Yoluu get more entertainment from reading this review than by using this app! 1/5
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Complete rubbish 1/5
By La la Lopsy
As an app to book flights and check its fine, for watching content on board it is the worst... updated app and still an error that it cannot connect. United advice was to watch in a browser, great if I want to watch a Japanese movie.. United step up and sort this out!
Ios11 lock screen pass disappears 3/5
If there is a gate or boarding pass change, once the pass updates the Apple wallet boarding pass it no longer displays on the lock screen. This has happened several times since the ios11 upgrade.
Not the best so far 2/5
I use mobile apps for three airlines, and United is by far the least in quality. I tend to book online and then use the app for check-in and day-of.
Features are clumsy, graphics are stultifying and gray, navigation is not intuitive.
However— I’m flying United this time and I’m stuck with it. Sigh.
Great airline app 5/5
Best of any major airline app by far. Great for tracking your inbound aircraft, seat maps, getting boarding passes etc.
Zero isn’t an option! 1/5
After a very long flight from abroad we arrived in Newark to find weather delays. Newark seems to have a problem with air traffic control. Every United employee we encountered was nasty, rude and showed complete indifference to helping us find a solution to get home. Had to buy tickets on American to get home. They can’t control the weather but they should have complete control over their attitude and effort. Every time I deal with United I’m left “wanting”.
new update disabled touch id 1/5
And when I call United they are useless
Poor App 1/5
Getting signed up on this app is very frustrating! Make one mistake, because instructions are not clear, and you have to start over again!
Didn’t work for entire flight 1/5
No screens on the flight - only option was to use this app but it did not work. Kept giving “could not connect” (error 3500) through entire flight. However all the ads played fine. Could this be a back-door approach by United to force you to buy their in-flight internet plan?
Navigation is awful 1/5
By Jeremiah Rappley
Very difficult to find the correct information in the right place. Delta’s app is much better. Your UX team should take hints from theirs.
The Wallet boarding pass appears on the lock screen up until I get to the airport, so it’s never available when I need it.
Gate changes don’t automatically update in Wallet either.
Can’t purchase tickets now 1/5
The update caused the purchase tickets button to not work and can’t pick seats
Just be cheap and getting beaten up guys 1/5
By USR #5
Just be cheap and getting beaten up guys
App broken - cannot check in now 1/5
Right before showing boarding pass App asks if you want to volunteer to take a different route; answering no causes a software crash and no access to boarding pass even though it says checked in.
United - are you testing the app before releasing?
App needs an update... 3/5
By Robert synhorst
The boarding pass appears on the home screen right up until about 15 minutes before boarding time then it vanishes. Amazing!! Please fix this.
Worst airline meets worst app 1/5
Cannot do anything right.
Ok, but works inconsistently. 2/5
Why it won’t put my Mileage Plus card in my iPhone’s wallet app with all my other loyalty cards is beyond me. They can put boarding passes there, but not my membership card?
Inflight entertainment did NOT work 1/5
Flew a 10+ hour united flight and ofc united is too cheap to install seats with screens for watching movies, etc, so they tell us to install this app and use inflight wifi to watch "free" entertainment. I connected to wifi during the flight, but every time I tried to watch something using the app, I got a connection error. Trying to access from the inflight wifi united web portal, I got DRM errors. I have the latest ios, united app and ipad pro. Still, app is completely broken and useless for inflight entertainment. Does anyone at united actually test this app?
Used if want to get beat 1/5
They Jacking cauz
This is not the image you want to portray 1/5
By Talking tomb
Laggard performance, poor quality, bad ui/ux. This has the presentation of an app written by a bad outsourced provider with really outdated tech. You may want to evaluate your application road map and vendor choices.
Will not download to ipad 3 with current iOS 1/5
By True Review 802
Tried many times but will not download. Other apps are downloadable
Fairly useful 3/5
Fairly useful app for traveling. Handy to access boarding passes, flight times, etc. One feature I missed was the ability to see boarding time and boarding status (now boarding, boarding in 5 minutes, etc.). I find that I need that information much more than the actual departure time, so it would be handy to have on the flight status screen and especially on Apple Watch.
By Heavy Good user
Worst ever. Poorly laid out. Fly Delta.
Ruined Flight Status Tab 3/5
By Same old, same old
Hide everything in a tiny "More" area. Why bother with the first screen at all??? I like flight info with Gate info right away when in a hurry. Hiding gate, upgrades, standby in a whole other are is dumb in my opinion. If you are trying to declutter and simplify that give the actual items a button.
Do you guys actually use the APP when flying?
New version won't show boarding pass 1/5
This new version won't show that I can check in and doesn't show my boarding pass after checking in on the website. The electronic boarding pass was the main thing I use the app for, so until this is fixed, the app us useless to me.
Love this app 5/5
I love this app I have used it for years It is the most user friendly and you can do everything from change your seats, to early check in, and even download boarding passes.
Will not find reservation n 2/5
New version will not locate reservations and will not retain a reservation when added.
Please allow us to access Acct w/o Password 4/5
Great app. I used to be ableto access my account info without needing to input my password everytime, now, the settings only allow me to disable this for 60minutes
Booking reservation screens do not show flight number 3/5
It would be helpful if the app would display the flight numbers for the selected flights while progressing through the screens to book a reservation. This is to check SeatGuru.com for the plane type and seat selection. Also it should show the cost range for Economy Plus upgrade when initially selecting the flights, well before seat selection, since the cost varies widely among flights.
Works for the most part 3/5
It's usually a pretty seamless experience but recently when I've tried searching for a flight, it'll say it couldn't find any matching flights.
But obviously a company like United is gonna have at least one flight between major cities everyday so I went to Google Flights and, lo and behold, there's multiple United flights for my route on the day I picked.
I do like the integration of Apple Pay and Touch ID, and the overall design, but there are definitely some mechanical issues that need to get worked out.
For those who are having issues 5/5
I'm not one to review apps because I frankly don't care. If they work, I use them. If they don't, I delete them.
In the past 5 minutes I've read complaints about checked baggage fees in general (That's not an app issue, people).
I've read about how the app doesn't support TSA Precheck. Perhaps you're not operating it correctly because it DOES support it and I use it all the time.
I've read that you can't check in on the app unless you pay for a checked bag. Again, operator error. I never check a bag. I pack only what I need and carry it on.
Lastly, I've read there's no mobile boarding pass available on the app.
I always check in on the app, use the mobile boarding pass and use it while in the TSA precheck line.
STOP ACTING BRAND NEW. I assume you're adults using this app so why don't we put out big boy and girl pants on and learn how to operate technology in the 21st Century.
Bad app for a bad airline 1/5
Title says it all.
Best Airline App on the market 5/5
By still searching for my hotel
Anyone who flies a lot knows the United app blows the rest out of the water.
I love the complaints about checked bags as if it's something new with any airline except one who has limited destinations. If you don't wanna check a bag, don't buy a basic economy ticket and carry your bag on. You don't have to pack your closet for a 7 day trip smh
TSA Pre ok 5/5
I had no trouble with the TSA Pre on the boarding pass. So far so good.
Easy to use.
Intuitive App except mobile boarding pass function not functioning 4/5
I am long term United member with more than half million mileage in my account. I like the app on my iPhone for access including check in on road. However one shortfall is the mobile boarding pass does not function at least for the past 6 month I am trying. Almost all the other major airline I have been traveling with have a mobile boarding pass option.
Doesn't work with TSA Precheck 1/5
I even called United to ensure my TSA Pre-check would be reflected on my boarding pass within the app, but of course once I check into my flight its not reflected.
And since its within 24 hours of my flight I'm screwed since they will not add Pre-check despite the phone agent telling me it would be reflected in the app.
Avoid flying United at all costs!
App works fine 5/5
Never have a problem with the app and fly quite frequently. Wish they would add bag tracking so I know if my bag is lost when I get off the plane.
Delete the bright screen 3/5
I don't like the screen going bright when a boarding pass is selected. I'll do it if necessary. Sometimes my screen stays bright after the boarding pass is closed.
Can't check in unless you pay to check a bag 1/5
The whole reason I downloaded this app was so I could check into my flights in advance and avoid the unhelpful disgruntled United employees at the airport.
Now I can't check into my flight unless I pay to check a bag? Your company doesn't get it, this is a customer experience issue. Obviously your priorities are in the wrong place given the events in the past, your employees that could care less, and this app. Your too greedy, looks like I'm switching airlines for good after this flight. Your worse then Frontier now, congrats.