Worked great 5/5
Downloaded the app just before takeoff and streamed movies the entire 4 hr flight. No problems loading, buffering, etc. worked perfect and a good selection of old and newer films.
Out of date information on the app 1/5
By Remnant x
I brought a carry on item with the dimensions that the app stated were within the maximum dimensions for a carry on, but at the gate was told that the carry on did not fit in a box, that was different size from the app dimensions.
The workers state that no one has the power to solve problems like this, and they are just employees dealing with the slings and arrows of outrageous fortune.
Don't use the app if you want accurate information. There is no quality control.
Worst app ever. 1/5
Uninstalled as soon as i landed. User interface needs a total reconstruction.
Our family will never fly United again. Publicly shaming 2 young girls over 'leggings' because of your antiquated corporate views of women = thousands of dollars a year lost from this MN family forever
Used to work, now doesn't 1/5
I'm pretty sure I successfully used this app several years ago. Now it's unusable. Only one reservation appears at a time -- the second one won't "stick." I can add a reservation to my "home screen, " but have no idea what the app thinks that means. I see no difference between having it on or off my home screen. Nothing transfers to the wallet. It adds NO value.
Like the airline - downhill 1/5
App appears to require the old MP number (non-alpha), although there is no indication of this remnant should have been retired years ago.
Once passing the first page the software prompts for security answers, but doesn't accept them. This is even worse given that UAL selected the answer choices and limited them to 30. Create an annoyance and then don't have it working after a year.
Can't even check in 1/5
Useless app. Tried to check in - passport scanning doesn't work at all. Blank screen when trying to select country.
Lost my business- Leggings Gate 1/5
I am against forcing girls to change from leggings before they board a plane. Airlines have dress codes and their rights but I have a right to not spend my money with this company.
I agree with rBeamer!! 1/5
If I could give you Zero stars, I would. Pretty useless app if you can't log in! Website works fine.
What an awful app 1/5
Don't bother 1/5
This app lagged and failed to connect. It offered 6 hours of pure frustration and non-entertainment. If you are bringing kids on a united flight make other plans to give them something to do. If you enjoy watching movies on your flight download your own, but don't buy united's scam. They want to save money by not installing screens. This is what we get.
One of their best products 5/5
The app is one of United's finest products for their customers. I can get my checkins, seat selections, boarding passes etc all from the app, and has integration with Apple wallet. It would be great if it could scan the complimentary club passes that I get from the mileage plus Visa card.
Seasoned business traveler. This app has many features that allow me to monitor the status of my flight such as where my plane is coming from (no other airline seems to have that), I can see seat maps, standby and upgrade lists.
Purchasing tickets is very easy as well.
A piece of junk 1/5
I completely wasted the time I spent downloading and trying to use this app. It made me take a photo of my passport twice and I had to check in at the airport anyway.
By No way this nickname is used
App didn't load at all. No support on board. F-in waste of time. No surprise with United.
In-flight entertainment fail 1/5
Was on 9h CDG-ORD flight and couldn't get the entertainment/movie to work. Error 3500. Had the latest app version on both iPad & iPhone and both worked with movie trailers but didn't with the movie itself. Some great programmer-wizards screwed-up that version I guess. Thanks guys!
New update messing up my reservation 1/5
This new updated app just deleted my upcoming reservation. I tried to add it back on but it won't save in my reservation section. But the flight status section shows this flight as upcoming so something is screwy in this update. Please fix!
Horrible airline 1/5
Worst airline to deal with.
So many features don't work, so few do....... 1/5
It's hard to go through all of these things that don't work, so to all other users, here's my advice: don't even bother. Even the flight attendants ignore your feedback and suggestions, and they definitely know even less than you will about this app. That sets a standard.....
App never finds existing reservations 2/5
I have locked out and re-opened the application, upgraded to the most recent version, and encouraged it to refresh my user credentials. The app successfully Identifies my account and my current mileage status, but cannot find any information on existing reservations. Very very frustrating, and completely unusable.
Won't let me log in 1/5
I even got on my desktop and reset all my security questions. When I get to security question portion in the app, it tells me 'something went wrong'. I know the answers, I just created them. You United, you went wrong publishing this.
Useless app if you can't even log in. Don't download, saves you from getting frustrated and deleting it...
Pure garbage... 1/5
On our 6 united flights, only one of these allowed us to watch tv shows or movies. We followed all of the instructions, including having an updated iOS version, having the latest united app, and disconnecting and reconnecting to the planes wifi network. The stewardesses all told us the system rarely worked when we asked for help and recommended that we simply keep trying to connect (which never worked). Fix your app, United, it isn't making you look good.
Would not recommend. 1/5
Terrible customer service and no use for the app except to let you to buy internet on some flights, which work too slow to do anything anyways. Other free traveling apps work better.
Loses Reservations, another UA fail 2/5
This app is unpredictable as it often loses reservations. Sometimes they show back up, sometimes they don't. Add them manually (which you should never have to do) and they'll just disappear again. I have four reservations. None of them show up all of the sudden. Spirit could get this right.
Not working App 4/5
By Mark 1K
Why is it that only every so often the accruals portion of a reservation works? I currently have 4 reservations and only on 1 of them is it showing?
Terrible In-flight entertainment 1/5
I'm on the Boeing 647-400 and would like to tell all of you to avoid it next time you fly. It's an old plane, the wifi system apparently doesn't work for certain phones. I've been trying to watch a movie on my iPhone using the United app and it's been frustrating. I have the new version of the app, I even bought an hour long wifi access so I can re-download and troubleshoot access to entertainment. I asked two different flight attendants twice for help. They couldn't figure out why my device couldn't connect. Somehow they can watch it on their device but my iphone would not allow me to stream movies from the app. My flight is 13hrs long and I'm using my 1hr long paid wifi to write this review bc even with the paid wifi I can't watch the movies! Extremely disappointed. Would have flown with a different carrier if I knew entertainment would be down. They should also have warned passengers ahead of time. This is very unprofessional.
Hi price and bad filter 2/5
By Jon Tee
User not friendly be cause I can't filter the price from low to high, duration etc. app always show me the most expensive fare.
Hope United create app that user can filter anything he wants. Would be nice!
Device has no connectivity. 1/5
Keeps stating my device has no connectivity even though it does. Reinstalling does nothing. Only app that isn't working on phone.
Doesn't even work 1/5
By ✿ L I N ✿
The app gives me a quick "error" message before crashing every time I click on a film to watch. 15 minutes of downloading for disappointment.
Glad this works for United - just not me 1/5
By Frustrated Traveler001
Too difficult to use but I'm sure a lot more cost effective for United than installing inflight entertainment devices
This device has no connectivity 1/5
It clearly does
Wretched, seems to only get worse 1/5
By Mister Hexcel
Can't see your upcoming flights (if I knew the locator I would not be looking it up!). I now can get my boarding pass into Apple Wallet, it only took a year to figure out. Website works alright, why is the app so horrible? This is a disgraceful performance, I sure hope the same people aren't writing the code that helps fly the planes.
Passport function does not work 1/5
I downloaded this app specifically to be able to log my passport in for international travel on United. Unfortunately that function, as with almost everything else on United Airlines, does not work.
Can't open 1/5
App crashes immediately after opening...
Good price and easy app 4/5
I recently went from MCO to PDX, with a short connecting at SFO. Had another a few days later going from DEN to MCO. Both flights were great and the app is a great tool to navigate to your flights. People should realize your rating the app and not the airline. United will be my airline from now on.
App contains many accessibility issues for blind users, also errors when logging in. 1/5
If you're a blind VoiceOver user hoping to book flights with this app, the depart, and destination suggestions are not accessible. In addition, the calendar for choosing dates is inaccessible. Sad as the rest of the app seems to work well with VoiceOver. I'm also getting the "something went wrong" error when logging in.
By Dumbly hi
I have the most updated version but the app says I need to update. Please fix ASAP.
Needed to download to checkin 1/5
Can't even download. Just deleted over 2k pictures so I knew there was enough storage.... Yeah not downloading. Piss app.
I love this app. 5/5
This app is great! You can do everything from it. Watch a movie on the plane, see where the plane currently is on the map, check your frequent flyer balance, the flight notifications work great too! Yay!!
No inflight entertainment 1/5
By SSG Tank
Just flew from Denver to Korea and wanted to use my personal devices iPhone and tablet for inflight entertainment. Nope just got error messages and couldn't watch their movies on my devices nor do they have TV's in the seat backs anymore. Saw something g about downloading the latest version of the app. I in fact have that. This app is good but you would think united would provide inflight entertainment.
Trying to check in for an international flight. Need to scan passport with my phone. You have to select a country first, and there's nothing to select. When you search for your country, nothing comes up. Guess I'll have to take my chances checking in at the airport. Very irritating.
Just awful!! 1/5
If I could leave it no stars I would! I was on a long flight (8 hrs) I thought I would download the app so I could watch a movie. Well it said that I couldn't connect to the server. Ok so I tried a tv show nope same thing. I restarted my phone thinking that was it, still couldn't connect. The wifi didn't work at all! Very disappointed! Do not waste your time downloading it is not worth it! I tried on my return flight too and it still didn't work!
No in-flight entertainment whatsoever 1/5
Price gouging 2/5
Handy app but the fare quotes are higher than available on the United website. Thanks United!
I entered my correct mileage plus number and password one time and it locked me out. In an age of convenience, how can one of the largest airlines in the US create complexity around interacting with its act?? This will will be the down fall of united.
App entertainment didn't work on flight 1/5
By World traveler 2017
I have most updated iOS and App yet the app entertainment didn't work because it said it couldn't connect to United network. The website worked and other people could connect. Was a 10+ hour flight with no alternative personal entertainment.
Good but not enough content
Are you kidding me? 1/5
By Keith Rauh
I am simply amazed at the lack of problem solving by united. When we left our original departure extremely late they informed me that there were no alternatives. I was informed that our next flight was delayed and we would probably make the transfer. When we arrived those of us that had to make that flight ran, some with infants in strollers. We arrived at our departure gate which appeared to be abandoned. The airline knew there were 7 people who had the connection and obviously missed it. Perhaps if they had been proactive and assisted us when arriving I wouldn't have felt helpless. We all made our way to the customer service desk which was woefully understaffed. After being put on a flight 9 hours later it has just been delayed 50 minutes, which really doesn't matter because I will be arriving at my final destination 12 hours later. It is unfair to place kind people in the position of fixing the airlines screw up. I personally am out $300 dollars for a hotel I paid for which I can't use or cancel because it is within the 24 hour cancellation period. I paid $85 to check three bags which fell under the carry on parameters just to see people reach the plane with bags much larger in which the airline simply tags their bag and sends it under the plane, free of charge.
If only it worked for check-in. 1/5
Can't say good things about this app. Tried to check in several times, and whenever I paste my ticket number, it crashes.
Crashes and crashes again 1/5
I have tried to scan in our family's passport five times now. Each time the app crashes just before I complete the last one or two. This is enormously frustrating.