Best Airline App 5/5
I use the Delta, American, and United apps often and the United app has the most useful features and is quite stable. It is easy to use and essential for anyone wanting to watch the entertainment options on board. I love being able to see where the airplane is coming from and the upgrade list.
Seat Change Never Works & Gate Updates Nonexistent 2/5
The app is awful. Crashes all the time, never able to make seat changes without calling in because the app can't process request, and the gate updates never push to the app. Though they will send you seven alerts the plane took off on time.
Best Airline App 5/5
Flight booking, upgrades, flight info/update sign up, check-in, mobile boarding pass, pay for checked bags, seat changes... what else could you need?
Not a big fan of United anymore these days but their app is spot on.
stupid app 1/5
By David Khosroshvili
The worst app ever! Dumb user interface and features. The app asked me to scan my passport for verification, showed a message that the passport is verified and then at the last stage said that I can't get a boarding pass, because I have to verify passport at check-in kiosk.
Double check your boarding pass 1/5
The app caused me to miss the flight because it sent me to the gate for Charlottesville, not Charlotte. The boarding pass never refreshed with the right gate info all the way up until departure.
Won't Load 1/5
Tried downloading the app at United Club, stalls nothing happens. Used cell service to download. After download says I have no service. Only works on wifi, won't work with cell service. No apparent setup preference to resolve the issue.
Did not update when my gate changed 1/5
I had full LTE internet and was online the entire time, but the app said the wrong gate.
I was manually refreshing it (updated )
And it still showed the wrong gate.
I never received a text message either.
But was texting other people with no problems.
Worse Airline Ever!!! 1/5
I was on hold for over 90mins. Just for a simple reservation change. That's after waiting in Newark for 5hrs and then my final flight was cancelled and I had to drive to Maine to make a meeting in the morning. I know something's are uncontrollable but absolutely the worse customer service!
Worst app I have ever had to download. United can go hit by a train
As a major airline, it is ridiculous and unacceptable that this app has not been modernized and overhauled. It lacks many features and is frankly frustrating to use, even for a millennial like me. It forces me to check-in over and over again for the same flight, only to mock me with a "you're already checked in" error message. I just wanted to see where my gate was! I didn't need this!
There is no way on this app to track your bags, unlike the Delta app which tells me smoothly. The push notifications are buggy and irritating. The app crashes often. Hire some nerds fresh out of Uni and revamp this bad boy, United! You're losing our generation.
Worst app and company 1/5
Poor Service, DOES NOT WORK 1/5
This app does not work. I appreciate United's effort to give free entertainment on flights via one's mobile device or tablet, but I was just on a 13 hour international flight and not once did the app connect to the wifi for a movie or TV show. This happened to everyone on my row as well. The flight did not have a personal screen behind the head rest either so it was 13 hours of frustration until I arrived at my destination.
This app was great 1/5
Until they sold it to too many people and then punched me in the face until I was forced to delete the app.
Don't get dragged by the data usage 5/5
This app is a pretty good app. But the amount of data it uses is horrible. Don't get dragged by the data usage. 4 in 5 doctors recommend. The 5th one does not.
Tried downloading this app and they kicked me off?!
Almost non-functional 1/5
Fails to respond to phone signal. Fails to update. Try again United.
Cannot check in if you have no bags 1/5
By Superman XT
If you have no bags to check in the app or their website will not let you check in at all, you will have to go through their check in process at ticketing kiosk at airport.
I had a connection at LAX and I had to walk all the way back out and go through the security check again.
The only thing worse than this app, is the airline itself.
U gonna drag me out of the app too? 1/5
First u drag a Chinese person out of a plane, now you drag me out of the app????
Worst First Impression 1/5
First time flying with United airlines. Cancelled the flight due to no fault of my own. Gave flights for the next day. Did not give me the seats that I paid for and afforded no accomdations for me. I have to sleep at the airport,but I'm glad to know that each staff member can go home and sleep in their beds tonight. I was not shown any empathy at all. It was a routine "I'm sorry,but we don't make accomdations for air traffic control". I was told to pick up my bags at the same place I dropped them off. Instead of the representative stopping to assist, he continued to count money. Then asked if I see my bags anywhere?????? Do I suppose to get my own bags too. Last flight with United. Way too many stories,now real life experience.
United is trash so y get this 1/5
Just don't fly united they will drag you off the airplane
Best US app by a mile 5/5
I don't know why people rate this app so low. It's the perfect travel companion for anyone flying united.
By Asain Guy
Wow. I got kicked off the mobile app because it was over downloaded. I gave it two stars because at least I was allowed to redownload the app.
Greatest travel gadget 5/5
By A new bie
Hands down the absolute best airline travel app! Shows seat maps, allows to change seats, mobile boarding passes, even has a map when connected to UA wifi to show you where you are in the air! LOVE IT!
Would give it zero if I could 1/5
This is a terrible app. I'm on a flight and I went through the trouble of purchasing wifi to download the app, only to find out the app doesn't work. It can't connect to the plane's network, so I can't watch any movies during my 12 hour flight.
Extremely poor, frustrating 1/5
The "new" app leaves much to be desired - very poor.
Give me the old one!
Forced update broke app 1/5
Just trying to see the flight times for a reservation, the app forced me to update to get the information-- held my information hostage, as it were. So I updated. And now the ap is "unable to retrieve the information." Thanks United. How about letting me just keep using the version of the app that actually worked.
Horrible app for horrible airline 1/5
Worst airline worst service worst people worst app
Very consistent 5/5
Works all the time.. best airline app ever
They have a separate mobile/responsive site which I was trying to use to search award seats or paid flights. When I entered my search params and hit "go" it sent me to their desktop website. Had to start all over. Re-entered my search params hit "go" and...took me back to their desktop home page lol. So finally I downloaded the 90mb app just to try that way. Entered my search parameters and...then asked me to log in. Well the whole point was so I could see what was available even though I didn't have my login info handy which I used to be able to do before. Thanks United. Great forced download of your app, first time app user experience, & a nice waste of my time.
Movie streaming is 50/50 1/5
I'm a frequent traveler with United and half the time this doesn't work at all to stream movies. I see people sitting next to me streaming on their phones and iPads but I'm cursed with this app. It USED to be 100%.
Mediocre Airline App 3/5
I update my apps fairly regularly, but UNITED feels that unless you have their most up-to-date version you can't do jack squat. A friendly pop up reminder that a new version is available would be nice. But UNITED prefers to forcibly lock you out of their app until you update.
Love the app but 1/5
By merkmusic is awesome 69
I loved the app but me and my associates at dr.dao and associates were forcefully removed from a flight while being yelled punched and even said racial slurs I am disgusted traumatized and horrified by the actions
Drag me ousside, how bou dah?
Their new passport scanner doesn't work. Easier to just go online
Just Drags You Down 1/5
Only app that forces you to volunteer to download their app to have your boarding pass in Apple Wallet. App frequently crashes and just drags you out. Switched to Delta where their app doesn't give me constant beatings.
By EATTHATPUZZY 445
It's like I always say United they can't beat their competitors but they can beat their customers. United airlines make great seating arrangements. Every time you you fly United order Chinese take out.
Only way to get mobile boarding pass 1/5
This terrible company forces you to download the app to get your boarding pass on Apple Wallet. No other company does this. I will be deleting this app after my travel and choosing another airline whenever possible. What a hassle - I don't want a United App, I just want my boarding pass.
Like everything else United... it is poorly designed 1/5
Very poor app. Not easy to navigate... and speaking as an engineer I develop user interfaces for work... a child could come up with a far superior layout
Customer service 1/5
By A guy 4433667
This app punched me in the face and told me to leave
Birthdate mismatch...NOT 1/5
The app incorrectly claims that the birthdate on the passport does not match the birthdate on the visa. Not so. Consequently, I am unable to check into my flight in advance and will have to wait until I reach the long lines at the airport counter. 😡😤👎
Confusing. Doesn't update. 1/5
By starts with j
Cluttered appearance. Boarding passes difficult to read.
Labyrinthine navigation. Where are the notifications read?
Never updates boarding times.
Do you guys give MMA training?
For united airline haters 1/5
HAVE A PEPSI
The media these days just keep on killing United... it's misunderstanding... United didn't drag dr. Dao off, it was the Chicago police... amazing app tho
Really United? Downloaded the latest version and now I can't open it. Deleted and re-downloaded, still cannot open the app. Clicked "app support" and it takes me to a site that tells me all the awards the app has one. Brilliant.
Negative 10 stars 1/5
Since downloading this app my phone refusing to have more then two pages of apps it just kicks the others ones off without permission. Sometimes it randomly kicks off my Health app, Asian Cooking apps and Asian History even though I find them very important and keep them away from page 2.
Stunning, and consistently useful 5/5
Savvy travelers agree: United's iOS app is hands down the most valuable, feature-rich, well-structured airline app in existence. I've used it to change flights, score upgrades, switch seats, all of which are impossible with 90% of other airline apps. The fact that it does do in such a stylish, beautiful interface is icing on the cake.
Notice how the reviews are consistently either five-star or one-star? That's because the people who know the app love it, and it's only those with an ax to grind that don't.
This was such a good flight and it was so good in fact that I felt at first like I was being beaten down while trying to get my seat and then I felt like I was being dragged away, but hey I made money so it doesn't matter all a days work in the life of an Asian doctor!
Well, let me tell you what is volunteering 1/5
Well, let me tell you what is volunteering