Try a different WiFi app 1/5
By Just a guy.
I do not really like it. I flew from Oklahoma to Denver then to Edmonton Canada. I hated it. Worst WiFi of my life.
Broken Commo 1/5
Your app is non-functional to scan passports to check in for an International flight. Boarding passes cannot be printed because of your stupid communication error. If this is your only option, you should fix your crappy app!!!
Not a Good Ap 1/5
The American Airlines App isn't that great but it blows away the United Ap. The United Ap doesn't seem to know anything about my flights, which is its only purpose.
Passport scanner terrible on iPhoneX 1/5
Can use passport scanner with camera on iPhoneX and can’t finish checkin within it. Had to use an old iPad Air. Which worked first time.
Absolute garbage 1/5
This app deserves to be decomposing in a landfill. Every time I check in for international flights it prompts me to scan my passport. There are no buttons to take this picture, you must align your passport in a box that doesn’t even match the dimensions of a passport. No matter how you align it the passport is too large on one edge so you end up randomly waving your phone around until the app decides it’s good enough. My record time to get a passport recognized is 10 minutes. Once it actually takes a picture that starts another lengthy process. See, in true United fashion, this app simply doesn’t care. Maybe it took the picture at the right time, maybe you sneezed during it, doesn’t matter it’ll send it anyway for verification which takes another 5 minutes.
Between the passport picture dance and verification you’ve just wasted 15-20 minutes of check in time. During this period I urge you to pray to whatever deity you believe in that the verification works because if not you get kicked out of the check in and have to start all over again. Even if you were to hit the check in button right on the nanosecond you need to you’ll still end up in at least boarding group 4 because United doesn’t count the check in until your passport is verified. They claim you only need to verify once but I’ve flown internationally on this airline before and it asks me each time for a new scan. If you can not verify your passport in the app you must do so at the check in counter which puts your check in time at when you walk into the airport the day you depart. You’ll be the last one on the plane.
I work in IT and supervise a team so I like to think I have basic knowledge on how to work an app. I understand a lot of issues are the fault of the user. But this takes frustrating design to a whole new level. I’m not going to put blame on the developers because as a company United is responsible for anything the slap their name on and I know often times these apps are rushed by corporate. I’ll edit this review if they ever fix the app but I’m not holding my breath.
It's frustrating when there is an update requirement in order to do anything in the app but they don't redirect you to the app. They just tell you "update to continue" and I click on "continue" but it takes me back to the app where I was but keeps showing me the same prompt when I try and do anything. Prompt me directly to the App Store to download!
For NRSA could you guys please put the filer to sort by duration and times like on the revenue travel
United’s Entertainment app Does not Work! 1/5
By Webb F
Spent 5 hours on a flight from the east coast to the easy coast trying to get this app to work... Frankly it doesn’t... you get an “error message 3500”... Paid internet on their system is slow and texts don’t send... Very very painful when you have 5 hours of in interrupted time to work... Never have had these issues on Delta or AA with GoGo...
United, shame on you for being so greedy and putting your “own” proprietary system in your planes that is flawed... I will be calling you for a refund.
Visa scanning 2/5
United I have never had an issue with your app until you all offered this scan your passport for international check in. This process is SO HORRIBLE! I have used other apps that requires pictures and all give you a color code along the screen to help “guide you” into a acceptable picture but you app has nothing. And no matter how I lined up my passport the system would only take the picture after I was no longer in the correct position so all of my information was not on the “scan.” UNBELIEVABLE frustration, why am I not allowed to take the picture, why must you take it automatically, which you NEVER that the correct picture. So instead of the ease of checking in ahead of time, I now have to go and check in at the airport. I prefer you don’t even offer check in if this is the horrible process that you offer. I am SO disappointed with this.
BEATlieve me 1/5
By Error User Not Found
Prices you can’t BEAT here on United!
I spent more than 15 minutes trying to add a passport because someone at United decided that adding a manual option (ie, taking my own picture) was not a good idea. Oscar Munoz, I will give you an idea. Fire this employee / team. They have no idea about UX.
Good app but has problems 4/5
I have used my iPad on many flights over the years but my recent flight my iPad continued to receive the error message stating I had an older version and it could not connect for me to watch movies. This was 4 days ago. When I arrived at the hotel, I made sure I updated for my return flight today. I got the same message that it was an older version. After arriving home, I checked my update status and the United app shows it’s current. I hope this problem is resolved soon because it’s terrible to not be able to take advantage of the entertainment.
Always have issues 2/5
Every time I try using this app I have issues, mostly with accessing boarding passes and checking in. The mobile website doesn't work well either.
OK when it works. 2/5
Often have issues with his app. Now the latest update is hung in a loop and will not complete. Come on United; Really???
Inflight Entertainment NOT WORKING!!! 1/5
If I could I would give this App 0 out of 5 stars. Had the latest version updated and even bought the inflight wifi to check. Still kept getting connection errors and united errors. Rather fly American Airlines where Apps actually work.
Buggy in flight entertainment 1/5
The past three times I’ve flown I’ve had issues with the in-flight entertainment. It is either cutting in/out or completely doesn’t work. Despite updating the app right before I get on the plane and trying multiple devices I still can’t get anything to work. I’m not sure if it’s the inflight internet service provider or the app itself but if the new releases of the app don’t actually fix the bugs for the inflight entertainment then what’s the point of being able to use personal devices for entertainment, at least with the seat back entertainment you paid for you had a higher likelihood it would work.
Clunky sales tool not helpful to travelers 2/5
Simply want to change my password. Can’t find an option for that. Also won’t allow me to sign in using thumbprint on my iPhone even though it keeps asking me if I want to allow it.
Also just tried to send this to them and got ‘data services unavailable’ message.
However, every tab that tries to sell you upgrades, lounge passes etc work perfectly. I think this is an indication of how they look at their passengers too.
Crappy app like the airline 1/5
The app is horrible. Passport scan doesn’t work...doesn’t “automatically” scan. United is the worst airline I’ve ever flown with...and it even extends into their poorly made app. Does nobody test these things before they publish them? Can’t wait for my next delayed overbooked United flight that I can’t use the app to check-in with.
WiFi not Connecting 2/5
Like a lot of other reviews here this app doesnt work on my IPAD to watch movies. Getting Not able to Connect error messages - try again in a few minutes, even though it is clearly connected, and App is up to date. The guy beside me is connected on his IPAD also, so not a connection problem.
Giving it 2 stars as it is not completely brain dead, i can look up reservations etc.
Can United fix that Software Plug message also?
App doesn’t work ……!! 1/5
By RJ C.
Verified I have the most current version of the United App. Read the review from the PhD in Computer Science and know my frustration is not just me.
Don’t bother 1/5
The app itself is ok. I recently ran into an issue with United over an upgrade where I was assured that it would process after a couple of days after taking their fee and my miles. I let time pass and six months later it still did not process. Finding this strange I contacted United customer care and they were less than helpful. They told me that my miles and the fee only put me on a waiting list. After going back and forth and explaining what the first rep said, they didn’t care. In fact, they went so far as to hang up on me. I made several more attempts to contact them and they did not care whatsoever. Bottom line is don’t waste your hard earned money on this company fly with anyone else.
Passport scanner worthless 1/5
By Both letdown and high and dry
Downloaded the app to make it easier to verify international travel. Supposedly the app will scan “automatically” the passport. App approved to use camera - check. Aligned passport in scanner window without reflections - check. App doesn’t do anything - check. Give me a button so I can take the photo at least if the app is incapable of “automatically” scanning the document when proper aligned.
iPhone X bug 3/5
The passport capture does not work for the new iPhone X, had to get out my old iPhone 6 to scan my new passport!
Would be 5 stars 2/5
By Otto titsling
This app works great. It could replace the website. If only they fixed a few things. Like I just tried to give this feedback: every time my phone updates I lose my United login credentials. Of course great when on a trip and suddenly you have to re-log into the app. So today I go to the app to give that feedback, write the review. Receive this: “sorry data services unavailable”. That’s one way to keep your IT support tickets down.
Auto add of res missing, else great app 3/5
Reservations are not automatically added to your wallet like the other apps. This is a major problem. Other than that, as good as any
Doesn’t work on new iPad 1/5
Fail United. Par for the course for this airline these days
Watch app doesn’t work. 1/5
The Watch app doesn’t work. It doesn’t display my current and upcoming flights on the watch face. Tapping it says “No Active Flights. Please Log In”. But then it immediately opens my reservation and flight list.
Put the un in United 1/5
This app isn’t designed for the consumer. The basic needs in an airline app are not met, for example you can’t check into a flight on the app unless you pay the $25 to check a bag. Not sure if they still fly the friendly skies, but on the ground they are anything but friendly.
App doesn’t work 1/5
This app doesn’t actually work. It seems to only exist so United can advertise that it provides entertainment without having to actually install entertainment systems at each seat. I made it through 45 min of my film fine and then it started stuttering. It would play a few seconds or a minute and then stop for a minute or more. Based on my convo with the flight attendant (who did her best to fix to no avail), it seemed like this happens all the time. The weird thing is, while it didn’t work for me or my row mate with an iPad, it worked great on my other row mate’s Android. Fly a different airline.
Flying another airline next time 1/5
Same review as Atomik81, but less dramatic. Flight from Chicago to London and back...no entertainment. Some ppl have it working but I don’t on iPhone 7. Flight is a quarter of the way full so not a saturation problem. WiFi access is $13.00 an hr for maybe 14.4 dual up speed. Wife flew Virgin Airlines and had free WiFi, free movies, 8x10 HD screens. I think the technology on this plane is the same as when I last flew to London in 1995. Sorry United, last time I fly with you.
Needs an upgrade 1/5
It's not a pretty app. It's time they upgrade the look of it. They are coming along with the users abilities inside but the look is stuck in 2007 and it's almost 2018
By Mother knitter
What’s the point of an app if it won’t store my boarding pass?? “I give it a floggin’ F, Smee!”
Substandard AGAIN! 1/5
This is the second time I am flying with United Airlines. The only reason I am flying this time is because I was compensated $600 for substandard service, rude cabin-crew and broken onboard entertainment. Low and behold; the onboard entertainment is also broken on this flight! We have been advised to download the United app, in order to access onboard entertainment. Really, you lot need to sort out the standard of operation! What a load of crap United Airlines is!!
Good App but Need Process Change 4/5
I have never had issues with the app itself. The change I wish they would make is more insight on which planes will offer in flight ent or not. Traveled home yesterday and gate agent made an announce stating to be sure and get the app to enjoy ent but that option was not avail on the plane. They still had the seat-back screens, which I decided to avoid. Never had prob with the ent though when offered and all my flight details were always present as well as my boarding pass.
By Jo Jo Gunn
The app suddenly announces that it doesn’t recognize the device you’ve been using for a year and asks a security question that you can’t change. It asks ‘What’s your favorite type of music’ and excludes “rock” as an option. Stupid? Of course. I have to pick something other than the most popular form of music on the planet and try to remember it when i’m locked out again. It asks for app feedback but when you try to post, it fails citing “data service unavailable.” Why not check that before letting me waste my time? Again, the word stupid comes to mind.
It could be good, but... 2/5
This app has good features, but it is constantly malfunctioning, even with the updates being put out every week. Boarding passes disappear right before your flight, entire reservations are removed from the app after you've finished only one leg of a trip, and the laundry list of little bus goes on.
Unacceptable to make users update the app without at least 60 days notice. Disgraceful. You need to hire some real product managers
Extremely crappy application 1/5
By Mr reason
AIl you get when you try to buy additional miles is a blank pop pop that never disappears and never turns into anything useful.
I don’t trust that this will actually work doing anything that it’s supposed to do, since whomever designed it should’ve known better to begin with – and evidently didn’t.
STAY AWAY - Requires Vonstant Updating 2/5
I love United but thus app defines stupidity, they issue updates at least once a week.
No biggie, right? WRONG the app I loaded Sunday before a busy week traveling now doesn't work on Thursday, usually when I'm rushing to check in for my next flight and the ZLEAST convenient time to update what worked perfectly well yesterday.
STUPID right? HELLO, NEWS FLASH UNITED ... I'm traveling for business and the last thing I need is to keep farting around with your app. TOO HARD, TOO INCONVENIENT.
Call the desk and tie up a nice telephonic to instead.
Seat map 2/5
The seat map does not fit on the screen of my phone. Are you kidding? This is one of my favorite apps, but I always resisted upgrading because I know the result will be screwed up.By the way, I really liked the original seat map from long ago, when the nose of the airplane was at the top of the phone. The map just keeps getting larger and larger for no apparent reason. Now, I can’t even see the left side of the airplane because it doesn’t fit on the screen of my iPhone 7!! For reference, the plane I was looking at was the 787-9. Maybe the seat map works better on commuter jets.
Great app but..... 4/5
Latest update had problem with seat map. Row A isn't visible on my iPhone 8.
Tackles key travel challenges with ease 5/5
By J Willy D
My flight just got hit with a 3 hour air traffic delay. Remember the days when you had to wait in line for an hour to talk to the gate agent or call and wait on hold for the agent?
As soon as the delay hit the app notified me and said I was eligible to switch to a different itinerary. I picked from a list of available flights the next day and got a confirmed seat assignment immediately. Seriously, an amazing experience. Very well done, United.
Seat map 2/5
You can’t see any row ‘A’ seats on the iPhone, so you can’t tell which ones are still open.
Seat map changes are terrible 1/5
By Ryan Gneiting
You can’t see the A and sometimes B rows of the seat map on the upgraded app that the force you to update in order to use the app. Get it together United.
Next to impossible to watch entertainment 1/5
I have had issues with this app on multiple devices despite always having the latest version. Firstly it takes WAY too many steps. After connecting to the United WiFi network, you have to:
1 open the app
2 select entertainment
3 select entertainment again in the next screen
4 search for what to watch and select it
5 it then asks you to confirm you have the app which is ridiculous since you accessed it via the app
6 after confirming it then return back where you have to reselect what you want to watch
7you then get another pop up to confirm you want to open it in the app ( once again, a ridiculous unnecessary step)
If you are lucky, after about 5 to 10 seconds , your choice starts playing. However, often you get errors like the system is unavailable. Sometimes it starts playing then just skips to the end of the show and you have to drag the slider back to the start. Also if you start watching on one flight and don’t finish , if you try to watch the same movie or episode again on another flight, it will never play. I have advised United many times but they net fix it.
Wallet integration broken 1/5
Wallet integration is broken for many users, United does not respond to app feedback or bug reports.
For 2 of my 4 family members: when (1) boarding pass is added to Apple wallet (2) “suggest on lock screen” is selected and (3) a gate change alert comes in: results: (1) the pass no longer shows on lock screen (2) in wallet, “suggest on lock screen” is no longer an option for the pass
Can't check in because of update 2/5
I cannot believe the app prevents you from checking in just because a new version is available - and a version with no impact on my own device (was for iPhone X support, which I do not have).
User experience of checking in could be much better too. It's probably the primary thing I use the app for, that and viewing the boarding pass. Both are hidden away in a non-obvious side menu.
Seat map is cutoff. 3/5
Works great except row a of the seat map is out of view.
Don’t count on being able to watch, enjoy inflight entertainment 1/5
Like other reviewers I received an error message that I needed to have installed the most recent app update to watch free entertainment in iPad. All apps had been updated just hours before my flight. (Note: app must be installed prior to boarding unless you pay for WiFi service during flight.). The option was to watch inflight entertainment on facing seatback screen, which was small and had inferior picture quality and clarity, and has few selections. Although many selections are available, you may be unable to watch and enjoy them. Download favorite music, movies, games and books if you need something to help pass the time, especially on long transcontinental and international flights.
Great app! Please fix update 4/5
I use this app all the time as I always fly United. It's overall great but with this new update I can't see the entire seat layout for a flight on my iPhone 7. I'm guessing it's set for only plus??