Can I give a negative star? 1/5
This app worked ok until the most recent update 30May. After that it has deleted all 9 of my stored trips and crashed multiple times. Insufficient system testing before release. Had to rollback to previous version. Let's hope United is better at maintaining aircraft engines than it is at developing software.
Nice app overall, but receipts don't come 3/5
By Business Traveler 10
Have to take screenshots every time I pay for baggage, because email function does not seem to work. Hassle with expense reports.
This app is absolutely atrocious. It will not allow me to sign in, and says that my device does not have connectivity. This is detrimental when you rely on the app for your boarding pass, checking in, and TSA pre-check verification. The app is worse than useless, because it creates terrible problems when traveling.
Needs some work. 1/5
By App. Not.
...and even a bad web page can be adjusted for visual accessibility. The assumption is that the app has excellent vision, otherwise why would you need to put a LARGE PICTURE OF A PLANE on 2/3 of the app home page and squeeze app navigation into small links on the lower 1/3 of the page. Sigh. Would appreciate having LARGER FONTS, and/or, a way to zoom in to the screen so one doesn't need a magnifying glass to read the home screen, reservation details screen, MP summary screen, etc. Or if the developer(s) don't care whether anyone can read the info on their app, then scrap the app and just put a link to the full United web site where we can at least zoom in using the browser's zoom feature.
Won't let me log in! 1/5
I've been trying for days to log into the app and after verifying my device by answering the security questions, I get an error over and over! How can I ever use the app if it won't allow me to log in?!
Massive improvement 4/5
I'm so happy that I can check-in my entire family and get the tickets I. The same app.
I still wish that my tickets showed up after I purchase them. They seem to be invisible until you type in the code :( who are you trying to fool united? You know who I am!
I have tried once... 2/5
I decided to have and a experiment and booked the flight here. Firstly, it cost me huge efforts to purchase a ticket online. When I was going to check in the program broke and thanks to my husband I have paper ones. Not stable, at all.
THE BEST! 5/5
By Jordy Comeaux
United's app is the absolute BEST airline app out of seriously ANY other airline's app! You can literally do just about any and every thing from it!!!
By Larry the magnificent
Used to work great. Now I can't log in no matter what device I try. I can log on my computer but no phone or tablet. Keep getting same error message-oops! Something isn't working. Please try again later. Very annoying. This app used to be one of the good things about united. Not any more.
As bad as united airline itself. 1/5
What else would you expect from the crappiest airline of the US? Just more crap.
Unable to log on. 1/5
I usually think that 1 star reviews are a little silly. Someone is overreacting or something. But I've been trying to use this app on my iPad and have failed miserably. I enter my Freq Flyer, password and then the answers to my secret questions (all correct, I can log into my United account in a browser) and I get the following message: "United Airlines Sorry, something went wrong. Please try again."
Nothing I do makes the message go away. That message is the antithesis of helpful. Why even have a message like that? It is as useful as having the screen flash or something.
No app help. I called United and no help.
So, a 1 star review and I mean it.
What happened? 2/5
This app was nice at first - no problems checking in, convenient and easy to use. Esp liked the seat map for the planes. But today my flight is delayed 3.5 hours and for some reason the United app now refuses to keep it in the travel wallet so I can access info about it easily. What the heck. This is exactly the situation where I would most need to access updates quickly. Please fix this.
Does not work with AitPods 1/5
Be sure to bring your old headphones as your AirPods won't work when watching TV inflight using the app.
Why won't passport scan anymore? 2/5
App worked fine until Dec 23, 2016, when trying to check-in for my flight home from MEL. App wouldn't scan my passport but still allowed me to check-in. Caused a big to-do with ticket counter agent. Tried to scan passport today (1/4/17) for flight to LHR and I keep getting error message. What happened to this great feature?!?!
Total Crap 1/5
But what else should one expect from the world's worst airline? I've literally avoided flying these clowns for many years - indeed, I've intentionally gone out of my way to avoid them. My horror was complete when I had no other choice but to book a trip with them - NO alternatives were available. I've now spent more than an hour trying to check in for the flight only to learn I HAD to download this festering pile of fecal matter of an app. I ended calling a third-world country because the app refused to photograph my travel documents - REQUIRED by United. I just hope that they don't lose my baggage - AGAIN.
Horrible experience now twice 1/5
By Tiffany Rosenfield
This is the worst airline. They do not accommodate their passengers. I will never purchase a ticket through American airline again.
Love the app 5/5
It works well. I like having the digital boarding passes and being able to see all the info about the flight not to mention the onboard entertainment.
Very useful 5/5
I like this app a lot. Info me with everything I need. One new feature I could ask for is baggage claim info. What inbound belt will final destination will be at
The WORST 1/5
I can't imagine how this app ever got a good review. It times out on you without warning, sometimes crashes. Wait until u try to check into an intl flight and it forces you to scan your passport- it NEVER works. Typical airline crap by an airline that doesn't care for their customers at all. God I miss Continental! Dont waste your the me with crap app, even checking at the airport is faster
I would be lost without this app. I buy tickets, change seats, check status of flight, upgrades, where flight is coming from etc. Once on board (on most flights) you can watch movies and TV shows for free and also track your flight in air.
Passport scanner doesn't work 1/5
This app is horrible and doesn't help at all. I still have to get my boarding pass from the kiosk at the airport.
Lost some features 2/5
One of my favorite features is gone - the ability to see where your next flight is coming from. This is good useful info to help predict if your flight is going to be delayed. I can't find that feature anywhere now "where is this flight currently" was a great feature.
Login Problems Abound 1/5
The security question feature doesn't work. I know the answers are right - used them on my laptop - but do work with app. Weird bug to try to work around when you need to check in for a flight. Truthfully, it's not the first time this app has failed me. Really needs some help.
Crashes for all checkins 1/5
Not sure how this is considered functional.
The best airline app of all 4/5
By major server issues
The United app has more functionality than any other airline app. View seat maps in real time, same day change, view inbound aircraft status - and so many more "power user" features. It's unfortunate that the app's ratings are compromised by poor United Private Screening PDE experiences.
UNITED please fix! 1/5
App used to be great. It got updated about a week ago. Now I am unable to log into my account through the app. Always get a message: "Sorry, something went wrong. Please try again." Please fix this United! I wish I could roll back to an older version because it was working well before.
Flight result sortin doesn't work 1/5
By Bps pnp
Attempt to sort results and instead it for some reason filters them and removes results. Other weird bugs as well. Pretty sad their engineers/qa can't get basic search results working properly.
Took 4 hours just to watch one movie 1/5
By Octopus Army
One of the most frustrating experiences I have ever had in my life. On a 7 hour international flight, this app would crash every 5 minutes or so, and it some times took up to 15 minutes to get back on. Nothing else to do so I just kept trying. Felt like throwing my phone--but it wasn't my phone's fault. Should have paid extra to fly delta.
Worked great until it didn't 2/5
By w i n t e r m u t e
I am at the airport and it refuses to finish logging me in. It says it doesn't recognize my device and I enter the security answers (which I am positive are correct) and it just says, "Sorry, an error has occurred. Please try again." I've tried again and again, but still get the same error message. It was working fine the previous time I used it two months ago.
Update buggy- entertainment now non-functional. 1/5
Entertainment no longer functions with latest update- glitches out and shuts down app while inflight when you attempt to watch anything.
PLEASE add MileagePlus Card to Passbook!!! 4/5
Great app, only thing missing is the ability to add your mileage plus card to passbook. Please please please!
Excellent Airline App 5/5
Excellent app! The only airline to actually show you everything you need to know. I love that you can see why a flight is delayed or canceled and see where the aircraft is coming from and keep going as far back as you want to see where it's originating from. You can see the standby and upgrades list. You can also check the seat map which is my favorite. It makes everything so, so easy compared to other airline apps
Mostly helpful 4/5
I generally like this app, but would like to suggest an improvement. When my flight has been delayed and it is past the scheduled departure time, the app shows no active flights. But my delayed flight won't leave for nearly two hours and I still want an easy way to check the status. Couldn't you check to see if my flight really left before you consider it departed and give me that message?
Much better 4/5
The app performance and backend APIs seems to be getting faster. Please continue to focus on performance!
The irrops handling and quick display of delays is significantly better. United seems to have adopted a policy of posting delays sooner. Thank you
If you are confirmed on multiple flights it would be handy to get online flight status links for all of them
App won't update 1/5
Constantly just using my data and it won't allow me to remove
Cannot sort flight results 3/5
By Rex Kwon Do
Usually love the app. Now gives an error that says "not able to find any flights that meet your requirements". I'm only trying to sort the results by price or duration, not filtering.
No mobile check-in for international travelers 2/5
By de Schnack
First airline I am traveling on that doesn't accept a non-U.S. passport for mobile check-in, when LEAVING the U.S. This happens repeatedly. United has of course outsourced the document check and that company can't process international travelers - which isn't really surprising for a provincial airline. United, thank the tax payer for bailing you out. It's not because of your level of service that you are still in business.
This app works 5/5
Although it might not be that easy to use, but I can use this app to get almost everything I need for my flight.
Can't check in when on a visa 2/5
Although the website let's you enter your visa information, the all doesn't.
Other than that, the app is alright.
Worst in doing one thing that it should at least do. 1/5
Even the gate changes (which made hours prior to departure) are not updated.
Completely useless 1/5
No longer knows anything about reservations I've made through the website. I have to enter my name and confirmation # and flight # to get any info. If I go back later I have enter it all over again. Needless to say it does not give a boarding pass. Is it possible to be more useless?
Visa cannot be uploaded 1/5
By Waste time waste time
The camera could not capture visa. After 30 minutes effort and many many times of failure, the information was in. Then, error message show that the visa cannot be accepted and proceed to airport for check in! United, did you ever test you APP before release to your customers? Horrible.
Now charging for overhead bins? 1/5
United is now charging for overhead bins? What's next, oxygen? Deleting app...
Can't log in with correct info
Bluetooth no longer works!!!!!!! 1/5
Someone in their infinite wisdom decided to disable Bluetooth when watching in flight entertainment. This is a stupid decision. Boarding passes don't update w/ gate changes. Push notifications are always late. You need to know about delays ASAP. Not five minutes before boarding is supposed to begin.
Lack of luggage tracking is just sad. American and Delta have had this for a long time. You can't even get luggage carousel information.
Won't store payment information. Having to enter your CC information every time for upgrades like priority access and economy plus seats gets old. It has the information for ticket purchases but not anything else.
A few little things would make this a great app.
Doesn't Work 1/5
I downloaded this app because I need to fly on United several times in the coming month but it will not let me log in. I constantly get an error message with no details. I can log onto the website and it works fine but i travel all the time and live on my phone. I need this to work so I get my boarding passes, check flights, and book additional flights. How can a major airline have an app this bad? I hope their plans have better maintenance than their apps. My Southwest, Delta, and American apps all work.
Don't fly United- Fees for Overhead Bins 1/5
Don't support a predatory company.
Unable to retrieve boarding pass 1/5
If you check in using your computer, you will not be able to retrieve boarding pass using this app.
By Heath hen
This app is 100% useless; don't waste your time, as I did while awaiting a flight at ORD.
Great for booking flights and day of flight status 5/5
The app is great for booking flights, checking flight schedules and flight status for the day of travel. Highly recommended.