Nicely built app, really helpful and useful when traveling.:)
Does not automatically connected to my flights 2/5
I find it incredible that this app cannot find my reservations and flights, often misses my boarding passes even when I have checked in on it, and in general is not integrated with United services. Still needs serious work!
Movies and TV don't work with new update 1/5
Got an "Error 3003" every time I tried to watch the movies and TV. Was told by the flight crew that the new update doesn't work on some of the "older planes." Pretty frustrating to find this out on hour 1 of a 12 hour flight.
Needs a totally new layout 2/5
Terrible compared to other airline apps.
Useful app when traveling 5/5
United is an awful airline but this app is wonderful.
This app was super useful for me when I was traveling! I like that it conveniently stores my boarding pass and the app allows you to easily keep track of my flight itinerary. I used it to watch the in-flight TV from my phone and had no issues.
Newest update not working 1/5
This latest update won't finish downloading and so now the app won't open at all!
Terrible app 1/5
Check-in feature is awful. Tried to scan passports for family of 4 on five occasions before successful. App crashed on final passport during previous four tries which meant staring at my smartphone screen for nearly an hour. This for something that that should take an airline customer 5 minutes. Brutal.
Can't Log-in on iPad 1/5
I have the app on my iPhone and iPad. Unfortunately, I'm unable to log in on the iPad. I receive an error ever time! I can log in on my iPhone just find. PLEASE FIX!
Best Travel Industry iOS App 5/5
By Venkat Immaneni
It gives lots of travel information in to the hands of customers avoiding hours of hold with customer service call.
Dumpster Fire 1/5
I'm on a 12 hour flight across the Pacific and I'm staring at an error message every time I try to access the in-flight entertainment. Just getting WiFi access in the first place was a trial in turn-it-turn-it-on-again fun. I paid $17 just to have the internet access I needed to download the app (why I had to get through a paywall to download your app while on your plane is beyond me), and now it doesn't work. I'm going to try to get a refund for my $17 but something tells me United doesn't give AF.
Not enough information 1/5
App informed us 24 minutes ahead of departure
That the gate changed. Not enough time to make the gate. Missed flight. Total failure. This is what the app is
Suppose to prevent.
Inflight streaming is completely useless 1/5
By Frustrated Traveler8888
This app did not work at all on my flight from Hawaii to Chicago. Error messages came up whenever I tried to stream entertainment despite having the latest iOS software, United app version, and refreshing many times. There is obviously a bug but based on other reviews, there is no urgency to fix these issues. I will consider switching airlines unless United decides to focus on addressing these inflight problems.
By Biturbo S4
The internet is too slow to watch movies but not too slow to see the commercials. Also if you don't download the app before you are in the air you have to pay for internet to download the app like I did. United never told me this in any email or announcement.
Bad update 1/5
App freezes and crashes when trying to watch "free" entertainment while flying. I've even deleted and redownloaded the app in flight after paying for wifi. Still doesn't work.
Can't book a flight 1/5
I can't book a flight in the app. Even under the "book a flight" option there's no way to actually buy the flight you select. USELESS
Won't refresh 4/5
Ever since the update my app will not refresh unless I have wifi. It does not work properly using data. In fact it doesn't recognize data. This has created problems for me multiple times.
Does not work! 1/5
What's the point of having an app to make traveling easier, when you can't use for that purpose? Im trying to scan my passports for my trip tomorrow and the darn app takes me through to the scanning part of the check-in process. Then, once it is verifying details, boom- it says that the united airlines data services are unavailable. What the heck? Useless!
Visa scan feature needs work 4/5
The feature that allows scanning of a visa during flight check-in is difficult to use because of need to position the phone just right to capture image of the visa, while holding passport open at the right page etc. Consider allowing visa to be scanned offline and then the check in process should allow upload from the saved photo as alternative to live capture.
Other than this the app works well for keeping updated on flight information, MileagePlus account etc.
Great app 5/5
Very Helpful. Awesome features to let you know all the useful information a traveler needs.
For its travel and flight tracking features it's decent enough and gets the job done. For in-flight entertainment it is useless if you use BT headphones. It requires that you use a wired headset to get any audio. FAIL!
Poor quality Apple Watch App 3/5
The iPhone app works fine however, the watch app is buggy. The complication does not work and only shows "No active travel sign in now". Half the time when you open the app on the watch it crashes.
Does not update on iWatch 2/5
When you open the app on iWatch, it gives the same stale information when it was last opened. My iWatch showed the flight was on time while the iPhone app showed the flight delayed. As the delay went on increasing , the iPhone app updated but iWatch kept showing info couple of hours old.
Sad, because this is a good use of the watch app, when you can quickly check the status of your flight.
By Guy in Point
I fly a lot across multiple airlines and United has the best app of the major US airlines.
Charges Twice For Changing Seats 1/5
If you attempt to change your seat from Economy Plus to another Economy Plus seat, it charges you the Economy Plus upgrade fee twice. Their website does the same thing. You have to go to their website and request a refund. Can't believe you can't reliably change seats on their app.
iPhone app 1/5
By Unhappy 200
Does not work at all. Will not pass the challenge questions to recognize my device. And yes, I know the answers to the challenge questions. Help line was no help.
Booking flights = horrible UX & UI 1/5
By Play On 04
Booking departure and return separate is horrible. Trying to find the best time is hard. Do better
Incorrect travel times. Like just wrong data about flight times. It takes more than 1 hour to get to DCA to ORD. But that's what your app says.
.15 broken... 1/5
Updated two iPads to .15, both of them were unable to stream shows or movies on a recent flight (871 to Taipei on a 747). Not sure if this is broken on other configurations yet. When launching media, it responds with error 3003 no matter what you do. My phone still had .14, launched flawlessly.. No problems.
Especially problematic is that you cannot roll back versions. Fail.
App update will not download 4/5
By Jodi Case
The new update will not download. Now it's stuck where I can't remove the app and try to redownload, please fix. I noticed someone else complained about same issue.
Lot's and lot's! 4/5
"Lot's" of updates? That does not inspire confidence...
STILL BROKEN 1/5
By DCI Montrose
Latest Update, Jan 27, 2017, STILL does not fix the broken landscape mode on iPad. This "feature" was supposedly rolled out in August 2016....
This makes it pretty clear that the United Air development team does not know how to fix software bugs or bother testing the revised code prior to release. I have to assume they don't bother reading app store reviews either....absolutely unbelievable.
United Airlines 4/5
I have always been happy with the app, but I can't get the update to work!
Works for boarding passes, in-flight entertainment is terrible 1/5
The in-flight entertainment didn't work on my last flight (yes, I updated the app and I have the latest iPhone) and the stewardess on this flight actually said it will provide entertainment "if we can get it to work."
Won't let me book! 1/5
When I try to book a flight I get a message that a newer version of the app is available, and it will not let me proceed. When I go to the app store, it only gives me the "Open" option, meaning I am fully updated. So frustrating.
Best Features in a Travel App! 5/5
The "Add to Calendar" button automatically adds all your flight info to your calendar - a simple but surprisingly convenient feature! I wish all airline apps included that one!
Cannot check for an international flight without a scan of your passport - which the app will not scan.
The Worst 1/5
App wouldn't download while on 5 hour flight and for some insane reason that's the only "inflight " entertainment offered so no movie to watch!!! Am at destination out of US so on airplane mode and darn app taking forever to load now in preparation for equally long trip home. What a joke!!
Two thumbs down and zero stars!!
Most useful of all my airline apps 5/5
I love that I can see empty seats, standby and upgrade lists, and get text notifications for gate changes. Infligh entertainment is a bit weak-- I prefer movies on the seat monitor vs draining my battery but it's still a pretty smooth app.
International travel 1/5
Can't get it to scan documents. The whole point is the make it possible to get boarding passes and check in. Scanning passport sounds good but it doesn't work.
Can't sign in--so deleted app 1/5
Due to a change in security policy, United now requires "secret" questions in addition to a password. I can now no longer sign in--which arguably makes the app much more secure. Mission accomplished!
Deleted, because it's now useless.
Major flaws, but we have no choice 2/5
I am currently boarding the plane 10 mins after the scheduled departure time and the app has yet to update. Push notifications are enabled and yet no notice.
Not the first time this has happened to me, wont be the last. Very unimpressed with iphone app.
At least my boarding passes*usually* show up.
Windows app is equally poor.
Can't even get pass verify identity 1/5
By Bad Bad Will
Same answers used on the web couldn't get through on app, it just says "something is wrong". That's for sure.
Still no Passbook integration for MileagePlus card 3/5
By John in Paris
The updates are frequent, and bring nice new features. The in-app experience is clean (though falling behind some competitors).
But I still can't add my MileagePlus card to Passbook. Other airlines' apps allow this, and it's very convenient. Please add this functionality!
Most useful of airline apps... 5/5
By Nate lack
I always use the app of the airline I am flying and the ability to see current empty seats and also where my flight's aircraft is going to come from is very useful information. Most other apps don't do this. One improvement would be able to get another airline's flight information (gate,etc) through this app. I can see the basic flight info of my connecting Lufthansa flight, but being able to see the gate info and seat map would be a huge step forward for two amazing partners.
By Pepe La Fritz
Nice to have instant updates and the ability to check in but was unable to watch any of the in-flight entertainment due to a 3500 (approx) error made a 6 hour flight feel like a 16 hour flight so eff you United
Can't even log in--security questions broken 1/5
I've had decent experiences with this app in the past, but I had to reinstall. Now I can't even log in--I get stuck on the security questions screen. I answer them correctly (just double checked by logging in on my laptop), but when I hit submit, a "Sorry, something went wrong" dialogue box pops up with no further indication of how to proceed. Very frustrating, as I am trying to prepare for a trip. It's nice that UA wants to be secure, but making it so secure that I can't even log in is ridiculous.
Can I give a negative star? 1/5
This app worked ok until the most recent update 30May. After that it has deleted all 9 of my stored trips and crashed multiple times. Insufficient system testing before release. Had to rollback to previous version. Let's hope United is better at maintaining aircraft engines than it is at developing software.
Nice app overall, but receipts don't come 3/5
By Business Traveler 10
Have to take screenshots every time I pay for baggage, because email function does not seem to work. Hassle with expense reports.
This app is absolutely atrocious. It will not allow me to sign in, and says that my device does not have connectivity. This is detrimental when you rely on the app for your boarding pass, checking in, and TSA pre-check verification. The app is worse than useless, because it creates terrible problems when traveling.
Needs some work. 1/5
...and even a bad web page can be adjusted for visual accessibility. The assumption is that the app has excellent vision, otherwise why would you need to put a LARGE PICTURE OF A PLANE on 2/3 of the app home page and squeeze app navigation into small links on the lower 1/3 of the page. Sigh. Would appreciate having LARGER FONTS, and/or, a way to zoom in to the screen so one doesn't need a magnifying glass to read the home screen, reservation details screen, MP summary screen, etc. Or if the developer(s) don't care whether anyone can read the info on their app, then scrap the app and just put a link to the full United web site where we can at least zoom in using the browser's zoom feature.
Won't let me log in! 1/5
I've been trying for days to log into the app and after verifying my device by answering the security questions, I get an error over and over! How can I ever use the app if it won't allow me to log in?!