Very helpful and usually accurate on wait time. Provides decent info on Mardi Gras concerts.⭐️⭐️⭐️⭐️
By Mews :3
I love it 5/5
By karla perdomo
If all the fun attractions are in the park of the left (Adventure Island) only one roaller coaster, other attractions are boring and 3d for most... neeeext.
The App Stinks 1/5
The app really should show the posted wait times without having to click the icon to see what it is.
Easy to use 4/5
This App is easy to use I found a bit confusing at check out since the marketing pop ups for the additional services was bit much .
A lot of room for improvement 1/5
This app doesn’t have real time wait times like the Disney parks one does. Turns out Universal only updates their wait times on the app once an hour and it’s frustrating because you’ll walk over to a ride that you think only has a 20 minute wait and it’s really an hour plus. It’s also not so easy to navigate. One thing I do like about it is that it saves the row you parked in, making it easy to find your car at the end of a long day.
Impossible to purchase tickets 1/5
Super slow on iPhone 8, pdf map of the park works better.
Wait times aren’t showing up 1/5
Not sure why for the last few days I’m not getting any wait times for the rides. The whole reason I have this app is to check the wait times before I go.
By Gonzalez del Solar
Falta información de horarios!!
For young and healthy 2/5
By Lehi UT
My wife has a bad back. We were hoping that there would be lots to do together other than the thrill rides... not so. Lots of shops and food places to spend money on but little else we could do together, especially frustrating with the very high cost of two day park hopper tickets. We will see what tomorrow brings, day 2 at the park.
Times are always off 3/5
The wait times are always off and sometimes not even posted. I’ve been in the park and for example , the time it showed for ET was 45 minutes and it was a walk on ride in person.
Another time it showed some rides closed at 10:00 am, 3 hours after the park opened and the rides were functional and open that day.
I love Virtual Line! 5/5
The new Virtual Line system is great. I used it at Jimmy Fallon and loved it!
Wait Times Don’t Work 3/5
Love the app however, the main feature I would have used it for did not work. Wait times do not display at all.
Newest Update Doesn’t Show Wait Times 1/5
The latest update doesn’t show wait times for the lines anymore. What good is this app for if it doesn’t show that.
Why this app is great 5/5
I love this app it really is a great guide I really reconnect this app ❤️❤️❤️❤️❤️❤️
I always have a good time when I got this place is amazing!
Love it! 5/5
Has been so helpful on our stay!
Nothing is accurate 1/5
By aria black
The wait times don’t even work inside the park.
Can’t Sign In 2/5
I really want to love this app. It looks pretty good over all; however, I cannot sign in. I would probably give 5 stars if I could use it properly.
I love it !!! And Lizzie meguier lol 5/5
Hey now hey nowww this is what dreams r made of🇻🇪🇻🇪😆🇻🇪🇻🇪😆🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪❤️❤️🤭🧠👎🧠😁🔜
Wait times do not work 1/5
The app only shows wait times for any ride as closed or not available. If you want wait times download the unofficial app. That works perfectly.
Wait times not working 3/5
Today was the first time we’ve used the app. As a method of making your way around the park and locating everything, it was great. However, we primarily were concerned with knowing the wait times for rides so that we could plan accordingly and that feature was not working all day. I tried refreshing multiple times throughout the day and made sure it had nothing to do with my WiFi connection. Occasionally, it would give a wait time for a ride or two, but for most of the day, it kept saying that the rides would open at 9:00a or would not give a wait time at all. We have annual passes, so we’ll be coming back soon and hopefully will find that this feature of the app is working as the developers intended. I will be sure to update my review at that time.
Wait times not working 3/5
So, recently I’ve been going on to wait times and it has always been saying something about filter options and I can’t even get to wait times. This has happened twice now and it’s getting frustrating. Because I want to see the wait times for Fast and Furious Supercharged when it opens. Please fix this Ty.
I love this app!!! 5/5
I love universal and this app is so helpful.
The one thing I don’t like is that you can only see one park one at a time. You can scroll to islands of Adventure but if you selected volcano bay, volcano bay shows up only. I wish you could view everything at the same time.
Filters don’t work 2/5
The “thrill”, “kids”, “thrill”, and “3D & 4D” filters don’t work. Doesn’t show anything.
Stopped showing rides 1/5
Stopped showing rides and wait times halfway through my day at the park
Where’s the countdown? 3/5
A countdown to our trip that can be added to the widgets would be excellent. Is there a way to use the app to make payments since the Tapu Tapu works only at Volcano Bay?
Great App 5/5
By Clasher 1045
Great app because shows accurate wait times, allows you to select favorite rides and restaurants, has a large map and small maps for separate parks.
The only thing I would add is put a weather section somewhere on your app.
Overall this is a great app and it came in handy when I went to Universal Studios
Very glitchy and out of date 2/5
The app is promoting Dragons Challenge, but the ride doesn’t exist any more. It has Jimmy Fallon on the map but it doesn’t come up on the ride lists. Was told I could reserve a ride time on the app but it doesn’t come up. And yes, I tried deleting the app and reinstalling it on my iPhone 7. No help. Oh, also when you click on the “Holidays at Universal” category, it tells you about offerings in 2016. It is 2017 now. Very disappointed. Agree also that it should have the menus on here.
Not the best 2/5
This app does not allow for proper day planning when you are in the park, or even before you go. It doesn’t show the showtimes for all of the shows, in fact, you have to go to a special page to pull up the showtimes for any of the holiday shows. It also should show the menus for the restaurants in the park, both quick and full service. The Disney World app has this feature and it is very helpful. When you get hungry and want to figure out where to go to eat, it’s much more helpful to be able to pull out the app and find a place suitable for you. It’s a pain when you find a place on the app, walk over and look at the menu and find out there’s nothing there that you want. Also, it could help the lines at the food stands if the guest can look at the app and view the menu to decide what they want before they get to the counter. The only helpful thing with this app is wait times, which don’t always appear to be accurate.
Good but bad idea 1/5
By Stormy trupers
The app was good but universal does not have free WiFi and the app is hard to use. They should just put up more map spots and on top of that the ride times are all off!🙄😡
New version? 1/5
New version bug fixed but still no support for iPhone X? A company with a lot of money and can’t update the app properly?
Ticket Purchasing doesn’t work. 1/5
I downloaded the app to buy tickets, but there is a loading error every time. Worthless.
Payment won’t work!!! 1/5
Will not let me put in credit card exp month or year!!!
Horrible app with inaccurate information coupled with horrible customer service. I’d rather go to Disney.
iPhone X 1/5
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Worked Great! Helped our trip out a great deal! 4/5
The only reason I gave it 4 stars is I would think there should be more functionality. We primarily used the app for its mapping and wait times, which it performed very well.
Also liked the ability to filter ride selections on/off map.
Overall a very good app
Don’t waste your time 1/5
Can’t create account, tried on LTE and hotel WiFi. Called frontdesk no help, called internet support no help, universal information no help. Was trying to link card to volcano bay wrist band but with out an account this app useless.
The app showed the park opening at 6am and I almost had a heart attack thinking when we arrive we will have to get up so early, then we figured out the app was going by our west coast time zone and there is no way to fix this. Also, entered all my info but the app decided to change by birth date and there is no fix for this either?? Deleting this app sadly, maybe it will be improved and be re-released with everything working correctly.
I just needed the app so I could keep up with the wait times at the houses at Halloween Horror Nights and it was absolutely useless. I don’t know who was supposed to be updating the times but they should be fired.
DO NOT BUY DAY-OF TICKETS USING THIS APP 1/5
They don’t say this anywhere, but it can take up to an hour to process your order, so if you think you’re going to skip the line, you’re wrong. We spent $350 on tickets, and then had to wait in the guest services line for an hour to get them activated. I’m sure it’ll work if you buy them in advance, but not day of.
Doesn’t show times or is inaccurate 1/5
Downloaded the app and went into Park to find it didn't work consistently. Would show that rides were not available when they were and times were way off when it did work. Waste of time!
It’s ok just needs some adjustments 3/5
By THE SOUTH
This app should have a section just for wait times. Also make the times more accurate. It will show 15min wait then show up to a 45min wait.
Can’t enter credit card details in iOS 11.1 1/5
The credit card expiration date inputs bug out and I can’t finish entering card details
Please take my money!
iPhone 6S Plus iOS 11.1
By Red rat 007
This app is trash, the first couple of hours it worked fine, now it will not stay open longer than 10 seconds. If the app store would let me, I'd rate this app 0 stars.
Wait Times Not Accurate!! 2/5
By Got stuck wit nothing
Why have an app if you can’t keep up with wait times.
Quite disappointed 2/5
So excited to go on rides showing a 5 or 10 minute wait time only to show up and the wait is 45 minutes+. Checked back 15 minutes after getting in the slow moving line and it still shows a 5 minute wait. Maps are helpful but that’s about it.
Incredibly helpful and let us plan out our day. Most of the wait times ended up being shorter than advertised!
The Negative Reviews Are Outdated 5/5
By Annoyed Rock Fan
Was hesitant to download after looking at the 2-star average rating and all the problems with "the app closing itself." Glad I went with my gut. It works wonderfully as of Sep 17 (as well or even better than the Walt Disney World app) in or out of park, and it hasn't closed out on its own after an hour of use, so I will definitely be using it on the upcoming trip! Highly recommend for anyone going to Universal Orlando soon.