Waste of time 1/5
I would give zero stars if I could. This app will not do you any good tracking packages so don't bother trying
Lame as UPS itself 1/5
By marco lino
Horrible app, reflecting the quality of the company itself. Waste of patience.
This app is trash. I try and register my home address for tracking, and it will not let me as it claims my home is a business address (I live in the middle of a large residential neighborhood). I then tried to register my address as a business, and the app says "service is temporarily unavailable". Totally worthless piece of trash. Don't waste a second of your time.
Used the work well 3/5
Perhaps an update is needed? This app was awesome until a couple of weeks ago. It stopped notifications of deliveries when I got iPhone 7 and had to log back into the app. Even if I track a delivery I know is coming it still will not display.
How I deleted this app and never went back to it 1/5
After a minute or two spent with registering with all these upper-case-and-number passwords, I went straight to what I came for, to modify a delivery date. AND THW APP CRASHED. And then it crashed about 5 times more. I was not able to do what I wanted. Shame on you, UPS. Ran out of money?
Very informative App. Excellent features 5/5
By UNREALISTIC CUSTOMERS
Hello Readers, I really like and depend on my UPS app for updates and delivery information. I downloaded the app and took the time to set up a account with username and password also I researched information and did a little reading of How to use all the functions and features the UPS app has. I'm more informed now knowing when I have a delivery for my Home or weather it will be dropped off at a UPS drop off location. I'm also aware of delays caused by Weather like Tornados,Snow and anything else Mother Nature has unexpected for planet earth. When reading the other reviews I can't help but wondering what customers expect everyone of the one star reviews except there package delivered at sun up with a side order of orange juice and egg Mc Muffin. If you need something that Bad go get it yourself via private Jet. I've been with UPS, Fed Ex, On Trac and the post office all have there great features and areas of improvements. I'm very pleased with the UPS app more than the other apps.
Thank You for Reading.
Reviews help consumers.
Crap app 1/5
What's the point of tracking your package if the don't update the tracking info?
Poor idea 1/5
By Ldh md
I used to be able to go to Ups.com plug in my tracking number and get all the data I needed to track a package. Not so fast. Now the mobile app wants me to login or set up tracking account. But when I try it tells me my email already associated with an account. I'm sure it is because I have a business account, but it was set up long before on line access. So now google won't let me sign in and UPS Mobil app won't either. Now to gather my personal data they have made a once simple sweet system hard to navigate and intrusive. I'll just get what drabs of info they want to give me. Sigh.
App doesn't work at all!!!! 1/5
for those of you who don't understand why this app is getting so many poor reviews, it's simply because it does not work!!!! At all!!!! moreover, I am seeing reviews that indicate that there is simply no way to even report that the app doesn't work!!!! so if the resident a decent form or means to report for instance that you cannot check the box in order to except the technology agreement, because the checkbox doesn't check when you tap on it and therefore you cannot go any further, how are you supposed to get any assistance?!!!! need there be anything else said aside from this app is now useless?!!!! in my five years plus of using mobile apps, this is the worst functioning app and the worst technical support or lack there of I have ever seen.
Updated app does not work and I cannot get technical support 1/5
UPS app used to be great; however, now I cannot see packages which are going to be delivered to me unless I manually add every tracking number. I tried contacting UPS at their toll free number and I also looked for a support forum but there are no methods to contact UPS. Basically UPS has an app that has no support for their customer base. FedEx offers support and so does the USPS. I am going to delete the app and just migrate to FedEx they are easier to do business with and they offer mobile app support. If UPS wants to maintain a mobile/digital presence they need to offer a way to contact tech support or remove their mobile / digital presence and revert to a legacy system with no mobile presence. Very disappointed UPS.
Looks good. Works bad 1/5
You can sign for packages electronically. Except the drivers dont get the message.
Save the "I'm sorry" customer service and deliver.
Recent update took app from so-so to horrible 1/5
The recent update changed the way packages show and the data never loads now. Don't perform the update if haven't done so yet!
What happened? 1/5
By S Rivers 7
I love UPS, but this app is awful. The icon to the left of the order, that changes from blue to green to a check mark doesn't anymore. The app has become a nuisance when it should be a joy.
Ups mobile app 1/5
I used to be happy with this app. But since the last update I can't get it to open.
Great app! 5/5
I frequently will see tracking numbers show up in the app before I have even received a shipping email from the retailer. Seamless tracking of my deliveries! Great job!
Disappointing - App is a data hog 1/5
Completely unacceptable for an app to consume the amount of data that this app uses. Only checking on package delivery status during the day over 5 hours and this app alone used almost 1GB data. And the status was inaccurate. UPS, did you seriously test this app before going live??
Trash, each time I reroute to an access point location my package ends up in limbo and eventually gets returned to sender.
Great app and even greater delivery service 4/5
UPS is definitely top notch. Never have I ever experienced a hiccup with them. They deliver on time, and within their estimated time frame. Tracking is very easy on the app and I get notifications when the package is delivered.
Their customer service - not the best. Their reps sometimes require the dumbest information. But this review is specifically about the app.
And to those who come on here to complain about their packages not being delivered, this is the wrong place for complaints. No delivery service is perfect. But UPS provides convenient access to tracking. They let you redirect, upgrade packages and more via their My UPS Choice member ship. If you sign up, you can even waive signature and have them leave it at a specified location in your residence.
I pay for my membership and the benefits are even greater. I would definitely recommend signing up for their trial membership and see how different it is. FedEx's Delivery Manager is subpar - a f***ing migraine.
Every time I've tried to use this, it's impossible to actually interact with- I always get the message "the system necessary for this action is unavailable" and it rejects whatever I just tried to do. This app is pointless.
"Preferences" Lie 1/5
By Blue Buckeye
I set MyChoice preferences to have packages delivered to nearest UPS Access Point, not my home. Today a package showed up on my porch, and Customer Service says too bad - the shipper can override my instructions, and UPS won't warn me. That's a violation of their contract with me.
Works great! Don't know why the poor reviews! 5/5
I'm not sure why there are a bunch of recent poor reviews, but I've been using the app now for a few weeks and have had no issues whatsoever and it works great! Schedule pickups from the app, track multiple packages all in one spot, order supplies etc.
Nope—don't do it! 1/5
This ap is awful! Don't bother.
Does not ever work correctly 1/5
By Honda Mike
This app is horrible. I already have an account with my choice and sign in with Facebook but after sign in. It's acts like you aren't signed in. Complete garbage
Bad all around 1/5
Just like the company, a horrible/useless app
qr reader not working.
Don't try and change the delivery address!! 1/5
I must say this is the worse case of an app ruining customer service. They give you an option to change delivery for $5. However to verify your identity you enter your phone number. However, like most people, you have a cell phone and don't pay extra to have a land line. If your cell number is not "public" then it won't verify you. Sure, lets make our cell phone number public so we can get sales calls all day! CRAZY!! The only other option is they can send you a letter in the mail in 2-5 days. That really helps when you need to change a delivery address on a package on its way!!! Just DUMB. They won't even accept a phone number from you after you have logged in with your user name and password!!! DUMBER!!
Called customer service and they were no help. Just round and round about making my phone number public. Circle jerk!!
Makes me want to sell my UPS stock. UPS, if you are listening get off your butt and realize why this app gets majority of 1 star. Wish I could give it "0". Start over please!!
It never loaded 1/5
It never loaded to be able to use it . Crash from start!
Ups is the worst mailing service . You pay for shipping and 9/10 time you have to go and pick up the package yourself WHY?
Poor App 1/5
You'd expect a little more from a company this big.
Other than telling me where my packages are the app is pretty worthless. UPS really needs a new designer.
Don't add a comment section only to have preset comments.
In the hands of a different developer it really has potential.
UPS get off your butts! There are too many shippers vying for your customers, the digital age is here.
1995 called, they want their email validation back 1/5
Useless without .edu, .com, .net or .org email address.
By Schu b
For months I have been unable to delete the info that told me of a package delivery. I even deleted and reinstalled the app! Message still there. Can't delete or move to trash. Won't use again!
I don't typically take the time to write reviews, but this app merits one. For whatever reason tracking information takes absolutely forever to update into this app. In the FedEx app when you type in the tracking number it shows the address the package will be delivered to. This app doesn't do that. So when the idiots at UPS wrote an 8 instead of a 3 on their secondary label for my package it took me three days to finally get the issue resolved with UPS because I couldn't find out where they were trying to send my package. Getting alerts at 10pm that they tried to deliver it at 2pm and got no answer. Had the app divulged their missed attempt when it happened instead of six hours later I could've dealt with it in a much more timely fashion. This app is garbage, and UPS isn't much better.
No more than 5 delivery info at a time 3/5
In the past you can have and watch 20 delivery tracking number without any issue! Last year updates you can't do that! Only 5! Even if you enter more than 5 covers the older ones! I send a lot of email about that but no one hear me!
Works perfectly 5/5
Not sure what the other reviews here are talking about. I have used this app for years and it works great for tracking and as a my choice member I'm able to redirect pkgs to my office when I'm not home. Never had any problems.
Only for casual tracking 1/5
No access to account options or past shipments...
Well, it's official.... 1/5
By Hamsteak Studios
Your app is equally as shi**y as your ability to deliver packages. How you're still a company blows my mind. I hope Amazon's delivery service buries your company.
Garbage in, garbage out 1/5
This app provides inaccurate information. UPS ignores communications made through the app. The app is as useless as UPS.
Worst app ever 1/5
Forced to register. Provided same useless info as mobile site 'in process'; asked me to validate 20 year old PII; surcharged me for changing the delivery address within the same zip code, and then failed to reflect the shipping address changes. Worst app ever. UPS is tired and old, needs new talent. Unbelievably bad product. Avoid.
This app is very useful 5/5
I really like this app because it gets the job done. It has helped me track my packages and I have never had an issue with it
UPS MyChoice non-functional 2/5
App logs you out of UPS MyChoice every time you close the app. It allows you to login, and after that I can track packages. However, not useful as a mobile app if I have to enter in my login every time.
So sad! 1/5
It just keeps crashing! Won't even load completely! Never did this before this update!
Terrible new update 1/5
I hate this new version. I can't see any info for upcoming deliveries only the tracking numbers for packages that have already been delivered which is NOT helpful. Please change it back!!!!!
By Shawn LoFAT Bernard
It makes you create an account to track packages. Not even worth one star. I'm deleting the app off my phone to save more space. Smh
By Rudy Magana
This app is the worst!!! Don't try installing it you'll waste your time. Time is better spent getting a second cup of coffee rather than wasting your time on this app... I only wrote this review because it really frustrated me!
Doesn't work 1/5
Worked fine until the last update. Now I see no packages at all.
Pretty good. 5/5
I was pretty skeptical with all the bad reviews but the app is pretty good , package came about an hour later than what it's originally said but hey gotta account for traffic and etc.
So much potential. But no cigar 1/5
By UPS Choice
This could be the one competitive advantage against FedEx that kills FedEx. But the apps misses the mark big time. Even the info available on the website is not shown on the app. So you have to go to the website to get the info.
Finally, UPS IVR is even worse than this app. Simple things a company can change to make the experience sticky and they fail to do it
A Waste of App Space 1/5
ALMOST as useless as UPS itself. Definitely sticking with FedEx from now on.
Just like ups 1/5
By Yea, no
Slow and unreliable
Estimated arrival an inaccurate and useless tool. 1/5
Every package I get says an estimated delivery time of 315pm to 7pm. They then proceed to deliver my packages first thing in the morning. Every. Single. Time.
App functions 1/5
App won't let me get a shipping quote or ship a package just loads all day an crashes every time.
Needs a lot of work