Package progress 3/5
By Daniel Kaczynski
I used to be alerted that a package was arriving through push notifications. Package progress no longer gives me full story of my packages travels, it only tells me the last step.
Reaaaaaaly incovenient and make me freaking out
No Deliveries Scheduled? 1/5
By K. Powell
Tracking info for an expensive delivery arriving today only said “by end of day.” I wanted a bit more specific information so I wasn’t stuck at home all day, so I signed up for UPS MyChoice and installed the app, trying to get the “delivery window” I was told about. No such luck—still just says “by end of day” when I manually search the tracking number. The app doesn’t even give me that much, and actually claims I have no deliveries scheduled. Deleting it.
Does not work
Logged in on web and can't log in with ID or FB link. Wasted 20 mins
Can’t log in because username field won’t accept my full email address 1/5
Can’t even log in. The username field stops allowing characters and doesn’t let me type my full login credentials. That’s just crazy amateur stuff.
Not working with iOS 11 on iPhone 6
What the hell 1/5
You guys are the slowest people ever my grandma runs faster than you guys🙄
Why the complaints? 5/5
This is my first time ordering something online and the service is great! I don't understand the negative comments..I guess people just love to complain hun?
Story of how an app can go down hill. 1/5
Who cares about a map for tracking? Show more tracking data instead. Package tracking info says package is currently in Denver, and look you pinpoint Denver on a map. Really? As long as it looks good who cares about usefulness.
Besides useless features, bugs and performance issues run rampant in this ill conceived update. Duplicate tracking numbers in my choice tracking list, stale data seems be a consistent "feature", and slooooowwwww AF retrieval of tracking information.
Fantastic app. Love UPS 5/5
This app keeps me informed when a package is arriving even when I'm not expecting a package (like when loved ones send presents for special occasions). This is my favorite shipping company and they've got a great app. Keep up the good work UPS!
Love it 5/5
This is a very useful app. Thanks for it. Don't know why so many are crying about it. May they make mistakes and blame app I don't know. But anyway I love app and UPS has always been great.
Won't keep me logged in 1/5
By Scott Diebold
Using google to log in... have to re login every time I open the app. Very frustrating. Please fix
Signing In 3/5
Needs 1Password integration.
Wish problem wouldn't occur 1/5
By Read my review children
Always having to sign back in every time open and close the app
Failed to show a scheduled delivery 1/5
First couple of deliveries it worked fine, now not showing a $1,500 delivery that is on the truck out for delivery today!!!!
Not good 1/5
Not good, it always says unavailable. Very slow and not reliable
Can't delete an old address 2/5
Beside the fact that sometimes the delivery information is not available in the app, while I receive updates per email, one thing bothers me a lot in terms of app design:
I moved over a year ago. For the transition time I kept my old address saved in the UPS app and added my new one as well.
After a few weeks I tried to delete my old address, which the app still defaults to.
I have not figured out how to delete my old address. It is either not possible or really an unintuitive design.
Can't log in 1/5
Clunky AF. Login attempt results in 'no tracking info found' dialog box. Boo.
Needs improvement 3/5
By Retired athlete
I like this app but it has become increasingly slow and not useable. Many of the functions don't work properly and the app constantly crashes. I have much better luck just using the webpage.
Won't load 1/5
Updated to latest version and now it just sits there spinning at 'Hello'.
'Goodbye' I say.
I wanted to like this app, I really did. It seemed like such a great idea. But the developer got carried away with the notifications. On a surprisingly regular basis, the app forces me to okay a new privacy or user agreement before I can continue. Or I have to sign back in. Or I get a notification that no package is coming today. I get a notification practically every day, whether there is a package coming or not, so the notification icon became meaningless. Then there is the dreaded "Shipper has a message for you". There never is a message from the shipper. I simply stopped paying attention and today I finally deleted it for being too distracting. I have video surveillance on the porch, and I can be notified that way.
Good app, bad graphics 4/5
This app does everything I need it to, so no complaints there. Where it falls into the what-were-they-thinking category is in the graphics. A bright horizontal line separates the date from the items being delivered on that date—but a subtle, almost imperceptible line separates one date from another? That's truly idiotic. It's the highly visible divider that should separate one date from another! Usability 101.
Slow... loses tracking numbers... a pain to use 2/5
I often lose tracking numbers. Did not realize until later it would only hold 5 numbers. Ridiculous.
App loads slowly, and when tap on tracking number, it opens ANOTHER page and you have to tap AGAIN to get details. Too many taps. I should only have to tap once to get details.
I've pretty much switched to ParcelTrack app which covers ALL major carriers and works more smoothly.
App keeps crashing 1/5
By Mike - "El Rey"
What can I say about an app that has never worked? Come on UPS.
Great app 4/5
By The Real Halibutt
I would give 5 stars except for the fact that I can't schedule a pickup. I use preprinted labels for work and it would be so much easier if I could scan them to schedule a pickup. Not sure why the negative reviews, the app itself is as good or better than the website.
Trash app also is there any reason I have to creat an account to see my estimated delivery window? Why can't you show me all the details in tacking information?
Bad Service 1/5
The app works ok I guess, but as someone before mentioned no point on bashing the app when the actual problem is the company. They miss placed my package and they only said we're sorry is not our fault something went wrong down the chain, that's all we can do, sorry. Why do they have Scan systems on place if they don't use them?....
Latest update broke the app 1/5
The latest update has made the app unusable again. Whenever you launch the app it crashes and displays an HTTP connection error message.
Need to let me know if signature required 4/5
By Plant Doc.
It would be nice to know if a signature is required so I don't waste time waiting.
Quantum view 1/5
6 years ago I wrote this review and the application is still the same. FedEx has had an app that is better by leaps and bounds. The reason for my negative review is that it can't feed me all the information from my account and I have to manually enter all tracking numbers instead of UPS showing my account feeds. Don't understand it!
As long as you can't see all incoming and outgoing shipments related to your account, this application is worthless! It should be more like the fedex application, learn from that ups"
Love this app! 5/5
I truly don't understand the negative reviews of this app. I used it years ago and never had a problem. I recently needed to start using it again, and was easily able to change my forgotten password and start using it again. The app is a great way to upgrade my package delivery and track its progress. No complaints here. And for those who wrote complaints about the company, I don't understand why they wrote those complaints here, when they should be contacting customer service (p.s. never had a problem with them either). Thanks to the developers of this app. A job well done!
App is fine but missing basic functionality 4/5
The app does what it should regarding notifications and tracking. I originally had alerts set up for two addresses but now only need one. There is no way to delete an address. They can only be edited. So now anytime I use the app I have to select the address from the pulldown menu because the first cannot be deleted. Irritating.
What the heck happened? 1/5
This may be a review of the platform as much as the app. I downloaded the UPS app when my 'hood was set upon by package thieves and I needed to reroute deliveries to the UPS storefront (Delivery Change) near my office. It did the job fantastically, even re-routing SurePost (UPS to USPS) for a nominal upgrade. 5 Stars. Maybe 6. Cut to last week: A package I requested a reroute on was delivered to my doorstep (which the app identified as a UPS Store location). A SurePost package was upgraded, but my request for a Delivery Change was ignored. Customer service on-line, by phone, by Twitter has no valid info. Saddened, I'll be trying my luck with the FedEx platform...
Worst login and account experience ever 1/5
The app and website won't let you login to your existing My Choice account. It just forces you to try and create a new My Choice and when you use your login info it says that info is associated with an existing account. Amazing that they haven't figured out how to surface an existing My Choice account within the mobile app or website. I'm at a total loss as to how to manage my deliveries now.
Great app 5/5
It's kinda of silly to me to rip an app when you have trouble w/ the company. The app works great. I copied a tracking number to the clipboard on my iPad & then opened the app. A pop-up told me I had a tracking number on the clipboard & asked if I wanted to track it. Nice.
I logged into my UPS acct & it instantly shows the status of all of my outstanding shipments & let's me manage them. Pretty handy, if you ask me. I highly recommend.
Great app!! 5/5
Was able to track my shipment all the way to my doorstep
Only UPS will hold your package for days with no advancement in movement. Why waste time. You would make everyone happy if packages arrive earlier. One week to get packages from California is ridiculous. That's why I never send packages through you guys. US postal does a better job IMHO.
Hopeless app 1/5
Using it for the first time, I log in with my existing UPS account and I'm in. Then it prompts me for my address and when I provide it, it's rejected because it's 'already associated with an existing account'. Yes, I know... mine! Have you even tested the app?! (And what do you do when more than one person lives at the same address?).
App is fine...UPS is the issue 3/5
The app works fine (but why do I have to pay $40/yr to be able to reschedule or re-route my packages. The app should notify you when it becomes obvious that the driver is going to miss the ear time or (many times) miss the delivery date altogether -- they don't notify you until next day that your package has been rescheduled. Not helpful...I've figured it out by then UPS!
Ghost messages and lack of tracking updates 2/5
Ever since I downloaded the app it's said that I have messages from the shipper, but I have no way to check the messages. And with the last 2 orders I've placed that have shipped with ups, I don't get accurate updates until a drop off alert 2+ hours after already receiving my package.. I wish I were happier with this app
Persons name doesn't show up properly 2/5
No matter who's name is on the label, no matter what name is on ups.com. This app always has one specific name.
Needs copy and paste to Copy tracking info too.
So far so good 5/5
Everything on this app is working correctly and accurately. Surprisingly :)
Great app! 5/5
By Hallywood Swag
I ship and receive packages all the time. The UPS app is great for shipping, receiving, and verifying the status of my package.
Wish they had a option to delete track 4/5
I wish had option to delete the tracking number after it's been delivered. I can't even go online and do it anymore either. It won't let me use desktop version anymore just mobile. I prefer using just the desktop version updating website made it all confusing.
Poor app 1/5
Very useless app! They need to look at USPS app. It gives an up to time location of your item and location. This app just tell you if it's in transit or delivered. Well heck, I know it's in transit after I order it! I want to "TRACK IT"!!! Worst app I've ever used.
Very sorry app 2/5
By Arkansas - okie
I had to enter all my information in and the next time I started to use it they wanted it entered again, even my login and password. Too much trouble. I am deleting it immediately.
This app is easy to use. I am a MyChoice member, so the delivery updates are really great and quick to look up.
Delivery Window is ALWAYS wrong! 1/5
The delivery window is ALWAYS wrong! That was the reason why I downloaded this useless app!
Review of the App, Not UPS 4/5
So I read many reviews of this app, basically the consensus seems to be related to shipping - not the app. Overall, the app functions great, I'm a MyChoice member so it's easy to divert to a UPS store in transit when I'm not at home. I get a push alert and text when my package is scheduled for delivery, which is great for planning my deliveries. Anyway, I'd recommend, as far as shipping apps, I think it's one of the better ones.
Where are the terms and conditions? 2/5
I'm trying to do all sorts of neat stuff the app can do, but it tells me I need to accept terms and conditions and doesn't direct you to them.