Handy package tracking app 3/5
But I wish you had the ability to delete addresses associated with you. I have an address from 5 years ago where I used to live and everything I open the app that pops up, wish I could just erase that address. Give us the option on your next upgrade??
Where did my package go 4/5
By No name again
The hide past deliveries feature gave me a panic when I looked and all the packages were gone. Bad choice to have the default of a new feature take something away with no in application warning or hint. Also the length of time a package will show before being hidden is not explained, is it random or a day or what?
Won't log in 1/5
I created an account and even linked my Facebook to the account, then downloaded this app. Every time I try to login, it always says that the username/password is incorrect. Worthless app, when you can just use the website.
By IM THE B0$$
Whenever I'm ordering expensive or otherwise heavy items, I make sure it's handled by UPS. The shipping quality and handling is unprecedented. Thanks
Needs more options 3/5
No way to see if the package is signature required. You only know when you receive a message saying that the package was not delivered because signature was required.
Also, it is very slow on refreshing/loading
This app has so many issues. I tried to change delivery on it and it freaked out and wound up canceling on it's own. It never loads properly (when it loads AT ALL) and doesn't display correctly. The mobile website isn't much better, either. Frustrating when it's the year 2017.
Dashboard update very slow 3/5
Pull to refresh does not actually fetch new data, and dashboard status messages do not match the actual package status. You'd think such a huge company could afford testing and a logistics company could provide some consistency.
Cool app. More login options and buttons flowing to top, avoiding multiple touches.
WV Girl 5/5
By Power Shipper
Still a great app
Love seeing all my packages
Like being to print labels too
No "manage" anymore 1/5
Since my app always crashed he deleted it and installed it again. Now I have no "manage" option on the bottom anymore, only "track" and " ship" which makes the app worthless for me.
It's getting better but needs more!!! 4/5
It seems to work well. Need more features! I would like to see a widget for iOS, 3D Touch options and Touch ID to log in to different accounts on the fly. This app could be rocking! Please confine to add functionality not do bug fixes all the time.
Broken and smashed boxes 1/5
By Tv watcher73
If you want broken and and smashed boxes when your items are delivered, then UPS is your
I give it no stars 1/5
App is ca ca
Never had to sign up to track a package now they want your blood type urine sample and check your prostate
Share your info and get NOTHING! 1/5
By two week overnight delivery
So after signing up with the expectation you'll be able to change a delivery location because UPS doesn't actually get something to you over night(annoying and expensive) you can sign up for this app where they will tell you you actually can't change the delivery location. It's going to your house whether you're there or not! Now they have all your info and you'll get the same amount of help as calling customer service. Now your info will be stolen or sold and you'll get lots of "help" from UPS affiliates. Gotta love the giant multinational companies--so advanced!
Latest version crashes instantly on iOS 8.4 1/5
I had to download an earlier version of the app, version 3.3.0, for it to even work at all.
Maybe you should make sure it works for all iOS before you release it
What is customer service 1/5
By ch current customer
I have used this app several times with it working approximately half of the time. When calling customer service no direct answer given or reason why packages were not left at my house. What is the point of getting items shipped to my house if I have to go to a store to pick it up!? Customer service is no help and will take 5 days to correct. If I could make the store hours I would ship packages there! The local UPS store has limited hours with the extended store being over 30 minutes away.
Getting worse every time 1/5
This app has been getting worse and worse. I used to be able to create a shipment and label from my phone, now I go through the pain of entering all the information on my phone and at the very end the "submit" button doesn't work - incredibly frustrating!!!!
One of the worst apps I ever used. Crashes all the time and won't even let me log in
Horrifically bad 1/5
This app is truly useless for business use.
1. You can only see the last 5 days of your shipping history, nothing older than that.
2. You can't track a package from your shipping history. You have to go to the tracking tab and enter the tracking number ONE DIGIT AT A TIME. Why don't I just copy and paste the number from the shipping history, you ask? Well...
3. You can't copy any text from the shipping history page. The text is formatted in such a way that you can't copy it to clipboard.
4. The shipping history page shows you minimal information, and if it's an incoming (return) shipment where you are the receiver, you can't even see who the sender is!
New Version is horrible 1/5
Address book hard to find
My Choice packages no more meet show up
Truly a horrible App
Old app was better. UPS is a great but this app stinks
Why all the nasty reviews?!? 5/5
By Nick iPad iOS
Simply put, with one rather minor oversight, this app works perfectly. Yes: You do need a UPS account to make this app work properly. That's probably most people's complaints but for security / anti-spoofing purposes, having an account is necessary. I am able to update UPS deliveries to multiple locations that I control. That's cool. I can choose between text and e-mail alerts and I can update delivery preferences, too (UPS gives you a drop-down list of like 20 delivery preferences but some complain that's not enough). Oh: the only oversight: You must use the "enter/return" key to complete your input...and that's not immediately obvious (the app should have an on-screen button that does the same). Otherwise, it's a solid app but you must register / create a UPS account otherwise you'll be frustrated.
Does not work 1/5
I downloaded the app to save time in tracking parcels, but, it does not open, so uninstalled.
Inaccurate info on UPS locations 1/5
As a 35-year veteran of informations systems and app development, I think I've earned the right to post this little rule of thumb for the developer of this app: If you're going to maintain information in your system that is sourced from other systems, keep it up to date with the source or LEAVE IT OUT! In this case, I'm referring to the incorrect closing times for 3 separate UPS locations I drove to today in the Dallas, TX area. Seriously, people, your customers can find this information elsewhere, so it's not a convenience if it's wrong.
Do not update 1/5
By Pmg mg
After the recent update, it is completely unusable. If your version is working do not update. Deleting
No one wants something that is useless, so everyone do yourselves a favor and "DO NOT DOWNLOAD THIS APP"
What happened? 1/5
This app worked great, then I opened it today and was logged out. Located my log in info for "my choice" and logged back in and all of my history is gone, a package I know is coming didn't show up, and the "manage" button is completely gone.
The app and related website are terrible. Very slow. Most functionality does not work. The only thing that does is the package delivery tracking. Everything else needs to be reworked.
It took over 30 minutes to finally log in. Now it says in logged in but every thing stayed the same as if I want logged in. Such a bad app.
Does the job 3/5
This app is easy to use and shows relevant information on deliveries. But a word of warning: do not use or trust the 'delivery window' feature, where you pay $8 to set a guaranteed delivery time. I requested delivery between 2pm and 4pm for an important purchase, and the item ended up coming at the regular 8pm delivery time anyway. I wasted a work day waiting at home unnecessarily. I complained and got a refund, but it is not worth the hassle. The driver laughed when I told him about it. UPS clearly does not take this feature seriously, so treat this app as a tracker and no more.
Works as expected 5/5
Some will complain about the stupidest stuff, this app does what it says and as much as you can do on the site. I will be using it from now on.
Ask your spouse. 1/5
Once someone in your household registers your address you will not be able to add a 2nd account. For example, my spouse tells me that I have a package coming when I make an order from Sierra Trading Post which ships UPS. Wouldn't mind getting the notification directly. Major oversight by UPS. Other shippers seem to realize that more than one person may live at one address.
Waste of Space 1/5
This app is not worth the download. The app presents less information and options than what is available on the UPS website. Of the options that are available in the app, most result in error messages or say that you must use a computer to log into the website to complete the action...Useless. There is no ability to cut/paste...Useless. "Leave customized instructions for your driver" merely consists of 10 preset options to choose from - none of which apply to my delivery location...Useless.
If your goal is to track incoming deliveries and take advantage of UPS MyChoice options/features then you are better off just using the UPS website in Safari to save time and frustration.
1 Star because: (1) It's the lowest rating possible, (2) the app does keep you logged in between sessions, and (3) the app does push notifications, albeit at the same exact time that it pushes text notifications.
Totally Useless! 1/5
You can't track your shipments! Crashes every time you want to track!
This is the dumbest app ever 1/5
By Tcm 425
Whoever created this is a complete moron. In comparison the FedEx app provides so much more information. Can't get anything useful from this garbage.
Terrible App 1/5
By Unhappy UPS Customer
This is a terrible app it's hard to get around. Once you get to a screen you can't get out of it. It's the worst app I've used in years. It's really a shame because I like UPS.
Pleasant surprise 5/5
Not sure why this app gets such a bad rating. Seems like most businesses apps are better served with a web page. But I really like the push notifications and that with one touch I can see all the deliveries on a timeline. Well done!
Barcode Tracking Doesn't Work 1/5
Due to the fact that the primary reason why anyone would download the UPS app would be to easily track packages using their phone's barcode scanner, this app -- whose scanning functionality doesn't work properly at all -- is absolutely useless. Not sure what they were going for, but they failed.
Waste of time 1/5
I would give zero stars if I could. This app will not do you any good tracking packages so don't bother trying
Lame as UPS itself 1/5
By marco lino
Horrible app, reflecting the quality of the company itself. Waste of patience.
This app is trash. I try and register my home address for tracking, and it will not let me as it claims my home is a business address (I live in the middle of a large residential neighborhood). I then tried to register my address as a business, and the app says "service is temporarily unavailable". Totally worthless piece of trash. Don't waste a second of your time.
Used the work well 3/5
Perhaps an update is needed? This app was awesome until a couple of weeks ago. It stopped notifications of deliveries when I got iPhone 7 and had to log back into the app. Even if I track a delivery I know is coming it still will not display.
How I deleted this app and never went back to it 1/5
After a minute or two spent with registering with all these upper-case-and-number passwords, I went straight to what I came for, to modify a delivery date. AND THW APP CRASHED. And then it crashed about 5 times more. I was not able to do what I wanted. Shame on you, UPS. Ran out of money?
Very informative App. Excellent features 5/5
By UNREALISTIC CUSTOMERS
Hello Readers, I really like and depend on my UPS app for updates and delivery information. I downloaded the app and took the time to set up a account with username and password also I researched information and did a little reading of How to use all the functions and features the UPS app has. I'm more informed now knowing when I have a delivery for my Home or weather it will be dropped off at a UPS drop off location. I'm also aware of delays caused by Weather like Tornados,Snow and anything else Mother Nature has unexpected for planet earth. When reading the other reviews I can't help but wondering what customers expect everyone of the one star reviews except there package delivered at sun up with a side order of orange juice and egg Mc Muffin. If you need something that Bad go get it yourself via private Jet. I've been with UPS, Fed Ex, On Trac and the post office all have there great features and areas of improvements. I'm very pleased with the UPS app more than the other apps.
Thank You for Reading.
Reviews help consumers.
Crap app 1/5
What's the point of tracking your package if the don't update the tracking info?
Poor idea 1/5
By Ldh md
I used to be able to go to Ups.com plug in my tracking number and get all the data I needed to track a package. Not so fast. Now the mobile app wants me to login or set up tracking account. But when I try it tells me my email already associated with an account. I'm sure it is because I have a business account, but it was set up long before on line access. So now google won't let me sign in and UPS Mobil app won't either. Now to gather my personal data they have made a once simple sweet system hard to navigate and intrusive. I'll just get what drabs of info they want to give me. Sigh.
App doesn't work at all!!!! 1/5
for those of you who don't understand why this app is getting so many poor reviews, it's simply because it does not work!!!! At all!!!! moreover, I am seeing reviews that indicate that there is simply no way to even report that the app doesn't work!!!! so if the resident a decent form or means to report for instance that you cannot check the box in order to except the technology agreement, because the checkbox doesn't check when you tap on it and therefore you cannot go any further, how are you supposed to get any assistance?!!!! need there be anything else said aside from this app is now useless?!!!! in my five years plus of using mobile apps, this is the worst functioning app and the worst technical support or lack there of I have ever seen.
Updated app does not work and I cannot get technical support 1/5
UPS app used to be great; however, now I cannot see packages which are going to be delivered to me unless I manually add every tracking number. I tried contacting UPS at their toll free number and I also looked for a support forum but there are no methods to contact UPS. Basically UPS has an app that has no support for their customer base. FedEx offers support and so does the USPS. I am going to delete the app and just migrate to FedEx they are easier to do business with and they offer mobile app support. If UPS wants to maintain a mobile/digital presence they need to offer a way to contact tech support or remove their mobile / digital presence and revert to a legacy system with no mobile presence. Very disappointed UPS.
Looks good. Works bad 1/5
You can sign for packages electronically. Except the drivers dont get the message.
Save the "I'm sorry" customer service and deliver.
Recent update took app from so-so to horrible 1/5
The recent update changed the way packages show and the data never loads now. Don't perform the update if haven't done so yet!