Estimated arrival an inaccurate and useless tool. 1/5
Every package I get says an estimated delivery time of 315pm to 7pm. They then proceed to deliver my packages first thing in the morning. Every. Single. Time.
App functions 1/5
App won't let me get a shipping quote or ship a package just loads all day an crashes every time.
Needs a lot of work
Ok app but can't remove old address 2/5
By El peón
I moved and added my new address. When I tried to remove my old address there was no way to do that. I called UPS to ask them how to do it and they said it can't be done. Why would they want the wrong address in my account is beyond me. It's quite easy to add one so why is it so hard to remove one? It doesn't seem like it should be such a big deal to put a remove button under one of the addresses in my account, but there isn't one, and I doubt they will ever make that change. After all, we are just the peons that keep them in business, why should they listen to us?
Won't show tracking details 1/5
Can't get tracking, yet go to website on my phone and can get tracking
Doesn't work 1/5
Will not recognize tracking numbers. Weird
Clearly an iOS app is not a priority for UPS 1/5
By 8 bit snow
Extremely limited, lacks the real time tracking map. Better off not cluttering your device with the brown poo.
Tracking Information is not Yet Available 2/5
I drop my package at the UPS store and hope to add the tracking # to this app after. I'm always greeted with the message "Tracking information is not yet available. Please try again later." FedEx lets you enter the tracking # immediately, why not UPS? At least let it remember the tracking # even if it isn't in the system yet. UPS uses a long alpha numeric number which is a pain to enter and I hate having to re-enter this number over and over again to see if my package is being tracked. This shouldn't be so difficult.
To be fare FedEx's app isn't great either because it redirects the user outside of the app to their website for even the most simple of tasks, but at least it does a good job tracking.
Useless & Stupid 1/5
UPS is trying to force everyone to move to this app, rather than providing actual info on the website. The problem? The app insists you set up an account to get any info. Also, it's no better than what I would get elsewhere. Bottomline is that UPS customer support is sorely lacking, and this app is a great example of how they are falling down (and just don't care).
Mostly useless 1/5
Multiple times the app is down, not able to record tracking number. Idiot "camera" icon doesn't work at all! Other than listing pick-up and delivery, it doesn't do anything. No alerts as to when package is actually delivered (you have to open the app to find out) and no functionality to notify or query UPS on package issues, such as when they fail miserably and "forget" the package at their facility and thus delay delivery. Useless app; waste of phone bytes.
I paid for ups my choice preferred membership, only for my account to never upgrade. Called customer service and spoke with multiple people, only for them to first tell me that's not possible and then eventually say "oh wow, it's true. Sorry, we can't help you we'll refer this up." And to never be called back, of course. Went through this whole process several times and tada, still nothing has been fixed. Seriously, garbage company.
Do yourself a favor and don't use the UPS app 1/5
Don't know what you did, but you screwed up an already bad app. Kudos, you make healthcare.gov developers look good.
UPS app and delivery notifications are awesome! 5/5
I hate poorly implemented tech, but the UPS app and their services deserve some love. I try to be fair and give kudos when companies are improving and will point out when they just don't get it. UPS has done a great job here. I enabled the notification feature so i get alerts when there's a delivery to my home address. Now I get reminders a day in advance and even an ETA time, when its been delivered as well. This is the best feature ever, no more constantly entering in tracking numbers per item, etc. very useful!
Also, you can redirect a delivery to a nearby UPS store if you can't be home for a delivery, which works well and avoided me stress/freaking out already!
Thanks UPS, keep up the great work!!
The only thing worse than this app, is UPS itself! 1/5
I had a very important package arriving today. As soon as I received the tracking information, I called UPS and asked them for an estimated time of delivery. "By the end of the business day" is all they would tell me. Knowing UPS, that means from 7-8pm, (when I will be at work). The woman on the phone suggested that I download the app, and change the delivery address to my workplace. So, I did. And, boy, do I ever regret it! I paid the extra five dollars, and changed the address so my package would arrive safely, and where someone could sign for it. Today, I opened the app, only to find out it would be another TWO days because I changed the address to my workplace. My workplace is literally FIVE minutes from my home. I'm not sure why I'm more upset: Because the app never mentioned a change in delivery date when changing the address? Because the delivery date on app didn't change until the day it was supposed to be here? Or, because UPS has the worst custom service this side of Mediacom?!? Truly disappointed, completely dissatisfied. This app is garbage, as is UPS. Fed Ex from here on out!
(The only reason I gave them one star is because I couldn't leave them zero!)
Does not work properly. 2/5
I downloaded this app so that I could redirect a package that I would not be home to sign for. I wanted to pick it up at the UPS facility. I attempted to use the app to make this change and it denied my request on both my iPhone and my iPad.
This is a specific feature of the app, but it does not work.
Works perfectly not sure why all the bad reviews 5/5
Works perfectly not sure why all the negative reviews.
The app is convenient and does track but it's SUPER annoying you can't delete packages already delivered.
Good, helpful app 5/5
By Texas Blue Boy
I like knowing when UPS is going to deliver a package either at my door or wherever I have shipped it.
Bye, UPS in my rear view mirror.. 1/5
Current version of app doesn't support any iPhone less than the iPhone 5S. That makes it totally worthless to me. As another reviewer noted, I guess Fedex will be getting my business now.
1/30/2017 - app opens to a white screen and freezes. Stopped working under iOS 9.3.5 and iPhone 4S.
Don't Have A Way To Delete Previously Delivered Packages Like Whats The Purpose Of Being A My Choice Member If I Can't Delete My Packages That I've Already Gotten..Can We Please Fix This Issue
Can't even login but no login issues on the website! Please fix this trash..
Stop logging me out! 2/5
It's borderline useless to constantly get logged off, then need to dig up a username and password just to track my packages.
Paste works for me but it doesn't find the tracking number. Works from their website.
A screaming mess 1/5
An embarrassment to UPS, this application should have never been released in its bug ridden state.
Utterly Useless 1/5
I downloaded the app in order to track and manage my packages, but it is merely a facsimile of their mobile site. As such, even though I am logged into the app and my MyChoice account, when I click to manage my shipments, it tries to make me sign up for a MyChoice account and there's no way out of the loop, so I can't manage anything. Might as well use ParcelTrack since it has the same tracking functionality but with more options.
Login broken 1/5
Unable to login
Just a white screen 1/5
By Sammy Nerf
Can't use the app--just shows a white screen. It's been doing this for weeks. I'm on iOS 9.
WV Girl 5/5
By Power Shipper
Did anything change?
Still a great app
Love seeing all my packages
Like being to print labels too
New Update Eliminated Paste 1/5
By NCAA Disappoints
The new update does not allow the paste function for tracking numbers. Absolutely worthless app without that functionality.
Update broke login 1/5
Can't pass login screen after update :(
Blood Thirsty Postage Handlers 1/5
Not Only Are They Over Priced and insanely Expensive They are "LIERS" Not Gonna go Into Details.. But if You Want Great Rates Stick With "USPS".
5⭐️ Goes 🇺🇸 POSTAL SERVICE
Waste of space 1/5
They removed many of the features. It unenrolled me from UPS Mychoice, deleted my package history. Repeatedly logs me out, deletes my tracked packages every time, and is generally usless beyond a single time check on a tracking code because nothing is retained.
Not fully functional 2/5
Can't copy and paste tracking numbers anymore. Was using daily but now it's too time consuming.
Constant updates, never working 1/5
Always updating but never seems to work.
no way to log in to My Choice 1/5
only option is to register for My Choice... I already have it and there is NO way to log in. useless.
Issues tracking multiple packages 2/5
This app works fine if you only need to track one package. If you need to track more than one, when you enter the new tracking #, it deletes the other package that is in transit from your tracking list. Not great.
Very good App needing one fix. 4/5
USPS's App allows scanning of barcodes for tracking EVEN BEFORE the transaction enters the system. The tracking number stays in the App. The UPS App allows scanning, but if the transaction is not in the system, the scanned number is list and must be entered again later. Please, keep the scanned number in the App for several hours for later tracking.
App as bad as the service 1/5
I hate UPS, but unfortunately sometimes I buy something and have no choice. High percentage of damaged items compared to other carriers. As for this app? Its horrible and useless. Cant even add a tracking number to see when they are going to drop off your damaged goods
Can't sign 1/5
The worst!!! They make a challenge to sign in. I tried 5 times tooooo many! Ridiculous!!
Package left at different and unknown individual 2/5
By 02 Chevy
UPS driver just dropped off package at individual that I had no ideal as to whom they were ..never had this type of problem before ..total shocked
Worse than useless-recommend not relying on this app 1/5
By Frustration Landia
Gave me false information about where my package was and when it would be delivered. Package was sitting at customer center, app said it was out for delivery. Gave wrong information about access point. Falsely reported that package was delivered to access point when in fact I had to drive 30 minutes to customer center to pick it up.
No point. 1/5
This app is little more than a shell around a "mobile" web site and crappy one at that. If they won't pay real developers to make a real app, they should just pull this crap off the App Store.
What is the point of this app if it doesn't actually track your packages? I have no option for delivery estimates on a package that requires a signature. So now I sit all day hoping I can catch them before I have to leave to take care of other things and if you don't catch them well then you are simply out of luck and need to find where your package is sitting and trek to retrieve your package that you paid shipping on. Not easy when you live in the middle of nowhere and the nearest ups is 50 miles away.
Not recording all my deliveries 3/5
I enter the new tracking number and erases another one, not one from the past, but another that I am expecting soon.
It doesnt allow me to enter my id
A waste of time!!! 1/5
Apps not updating status of your package...Official website is better!
Nothing but problems 1/5
I've had nothing but problems with this app. It's basically a "comedy of errors." UPS is a big company, and evidently, they don't feel compelled to oversee their own app development. Sad.
Total Rip Off 1/5
Paid $20 to have 4 packages redelivered at a later date since we were out of town. App listed our home address as the delivery address. When no packages arrived, and the tracking number just showed "Exception", we called "customer service" to find out what was going on. Turns out they "delivered" the packages to the UPS Customer Service Center 30 minutes away. No, they would not deliver them to the house. No, they would not refund the $20. Charlatans! Will never use this again.
Useful app 4/5
Thank you UPS for fixing the MyChoice Log-in issues! I love this app because it alerts me to packages coming my way. Very helpful.
Awesome app. 5/5
Was able to reroute my package through the app. Nice work ups. 👍🏽
Forgets login 2/5
By Dexter Davenport
This app forgets your login, even when you check the remember box.
Locks and crashes 1/5
App locks and crashes