Clunky, clunky, clunky 1/5
I think I saw a webpage that looked like this interface... in the 90's.
Click/User fatigue anyone?
Intuitive? No... not at all.
Any user market research? Or did you just steal someone's CS thesis project from the local community college?
Don't bother 1/5
I'd review the app, if my email address weren't too long. Ridiculous!! 1/5
I can't even log in. Evidently there is a limit to the amount of characters that can be entered into the login id/email address field.
Whomever the genius is that put a limit in an email address/username field should be fired. Pathetic.
Ups is garbage 1/5
Ups is the worst shipping company out there
Used to work but decided to stop working 1/5
three weeks ago stopped allowing me to manage packages. Tracks sporadically. five phone calls to UPS my choice tech-support and they still have no clue as to why that is.
Can't login 1/5
I went to login and app says I have had too long a period of inactivity.
Don't Get It 1/5
Total piece of crap! It's no surprise UPS has their name attached to this overly-complicated, bureaucratic app! No matter how many times you enter your information you can be assured it will be as though you never did! There are so many redirects in the registration process you'd be qualified to work a Top Secret clearance-position at the CIA if you got it to work on your first try.
Does not work 1/5
App does not work
Attempting to locate 2 tires. I could tell at 6am the morning of expected delivery they were misdirected to wrong final destination. As I expected they were not delivered on the expected day (UPS app still showed "on time with delivery that day) and I didn't get an "exception" notice and delayed delivery date until 24 hours after I could tell on my own they went to wrong final destination facility and they never arrived on expected date. Incompetence on a par with USPS. Ironically I purchased 4 tires that were shipped in pairs from same vendor shipped at the same time from the same location. These two were delayed, other two on time. Stupid.
Pretty good, consistent 4/5
I am a fairly frequent user of the UPS app. They have other options such as text and their website but the app is inclusive enough for most of my needs as a consumer. I only ship out the rare item here and there.
My favorite feature of course is tracking. Opt in text updates are slightly faster...but that's just because text is streamlined/simplistic vs a program. The UPS network may not be new but it is still impressive and this app integrates seamlessly.
My only complaint has to do with the UPS My Choice® Settings. The first option is Driver instructions. Choosing one from the list will create default instructions for drivers as to where deliveries are to be left at the address in question. While this is highly convenient and (potentially) security enhancing, the list is not long enough and omits a basic choice that I would use. It should also have an alternative/second choice when the first cannot be fulfilled.
My situation as example:
I have an Oasis Jr oversized metal mailbox. It's dropbox style like a USPS blue mailbox. When I bought my house I chose this one because it's completely sturdy and fits large envelopes, magazines, and small to medium packages that traditional mailboxes wouldn't; sometimes resulting in damaged items/mail.
There is no option for mailbox. I understand how this could be an oversight. UPS drivers typically do not use them.
Having this as an option would also potentially pit packages at risk if they do not fit/are unsecured inside because thieves or even trash collectors could take them. However, this could easily be solved with an obligatory adage such as: *If item fits securely inside.
At that point, a second option is needed. I would then choose Front Door (once or twice we ran over a delivery package that was left in front of our garage doors).
I have 'Front Door' selected for the first My Choice® setting. For the second one (Security Code), I have typed in "MBifFits" or something like that. The field here is limited so I had to condense/abbreviate.
Thank you UPS for making this app, please adjust/expand options for these settings in the future. Then it would be 5 ⭐️s
App Issues with iOS 11 4/5
By Neil Halpern
This app worked fine for me. I had upgraded to the iOS 11 public beta and the app crashes. Hopefully this will be resolved prior to the general release.
Should have red stars, for Do Not Get 1/5
Horrible, useless app. When logging in it indicates that my session has expired due to inactivity, so never got to use it. I am just trying to log in. Don't waste your time. Shame on UPS, you are not a small startup company. They are just trying to get your information.
Keeps saying address is multitenant 1/5
Can't even sign up for an account, App kept saying my address is multitenant even though it's not. Useless
Issue Resolved 5/5
Had to delete and re install app. Prior version wouldn't update. New version now loads and makes sense. For those users wishing to know how many days to delete very use ParcelApp. I have no issues with this updated app but I centralize carriers and deliveries and shipments outbound using ParcelApp leaving this dedicated UPS app for details
My experience - not pleased 2/5
By M Laws
Well I have had this app for a couple of years now and this is actually my first review. I am very displeased with this app. The main thing that causes me to be unhappy with this app is the tracking. The entire purpose to be able to track a package is what? Well, for example today is 07/10/2017 and I have not received an update since 07/10/2017. I believe the app should have the capability to provide at the least the most updated current information. My gosh the USPS a provides this information as well as Fedex. Why establish something that is no good for what it should be. UPS can do a much better job than this.
Worst app there is 1/5
I created an account but everytime I tried to log in it would tell me that my session had expired due to inactivity.
Excellent. Fast. Easy to Use 5/5
Very easy and useful. It automatically opened up to the UPS tracking number I had copied to memory.
This app is horrible 1/5
By Do. Not play this game.
Do not get the app it's horrible!!!!!!!!!
This is by far the worst app I've ever used. I'm just trying to track a package that is already like a week late, and I can't even seem to log in. This company is easily one of the worst.
Why was I charge 12$!? 1/5
I was charged 12 $ when I downloaded this app...
Doesn't work 1/5
Just simply doesn't work. I couldn't track my order.
Can no longer login 1/5
App now directs you to login with Facebook only. Doesn't give you an option to login with your regular ups email/password account.
So useless to anyone who doesn't use Facebook to login to ups.
-1 stars 1/5
By Everyone's favorite white boy
Useless app that serves no benefit. Why do I need to login and create an account to know when a small, one time package is coming? UPS wants your information to sell it for a profit
Pathetic design 1/5
Update 7/1/2017: As bad as it was (Two Stars), it's worse now. UPS has slipped even further and their app has too. I have a regular shipper account with UPS, so there shouldn't be any issues- but that's not the case. Trying to add a mobile phone for notification purposes puts you into an eternal circle of errors. Hey UPS , with get your stuff together or let FedEx take over. You guys are going to end up in the bankruptcy pile when Amazon starts their own shipping service.
Former review: If you track items without realizing you aren't logged in (because the app will log you out), then happen to log in, you lose every item you've tracked. That's a terrible design. UPS isn't what they used to be.
Doesn't recognize my Ups My Choice login 2/5
I can log in fine on the full website, but this app says my password and/or username are wrong. Wants me to create an account, which I already have and have been using:-(
It won't allow tracking packages without joining their club. It won't let me join because UPS says my address is a business (I live downtown). It won't let me sign up as a business because, I don't know, it doesn't say why. It does tell me to contact UPS. Doesn't give a clue as to how. Just awful.
Works great! 5/5
By ShiNo Usagi
No issues with this app! Works as intended and much easier than using the website on my phone. I'm able to make changes to my packages being delivered if need be and specify specific instructions. Only thing I couldn't do on the app was accept the terms and terms and conditions but once I got to my computer and accepted them all was good.
Not awful, but fails to live up to potential 2/5
Good: shows package status, provides means to request charges (hold, reschedule, reroute …), set alerts …. Also, logged in or out, I get all the SMS and email alerts I choose (reviewer that doesn't get wants the app to push 'em, maybe?)
Bad: still uses email and phone I entered on website > 10 years ago! Changes entered here don't stick.
Worse: "Your shipper has a message for you," means a banner ad is on the details page.
Finally: better than the web app in Safari on iPhone, and I'll continue to use it.
Are you kidding? 1/5
By Former Nespresso BFF
I cannot believe that a company of UPS' stature and resources would put out a product like this app! Doesn't work, won't tell me the anticipated arrival date of my package with having to look at and fill out extraneous screens.... Yikes!
I gave up and deleted it from my phone.
I only pray that future online shipments come via a different provider.
Terrible App + Website 1/5
This is crazy... they had my account DEFAULT set to "Skip home delivery and send all packages directly to my preferred UPS Access Point location". It is a radio button with no way to opt-out!!! Terrible app, terrible website. Unbelievably bad!
Used to work a week ago, cannot open app now, I deleted and re downloaded and still broken.
يحتاج تحديثات 1/5
By راشد Rashed
لابد من تحديث البرنامج
خروج مفاجيء من البرنامج
لا استطيع تتبع الشحنات بسهول
سيئ جداً على شركة عملاقة
The description for this app is pure FICTION! 1/5
You can absolutely perform ZERO of the things stated in the description aside from renaming the package. This was a complete waste of time.
Can't log in?!? 1/5
I downloaded the app, registered and then tried to log in. Entered my newly created user and pass and I get a message immediately stating I've been logged out due to inactivity. I never got logged in.
Works, but manage is messed up 3/5
App works but the manage packages is all messed up. I have packages that are still showing as shipping or voided showing and cannot be hidden. Those packages have been delivered and I cannot remove them from my list. There should be an option to do so.
Does not work at all! 1/5
Can't even log in. UPS needs to hire someone who understands how to create user-friendly interfaces (i.e. usable). Both this app as well as the web app are extremely difficult to understand and navigate.
App process is brain dead 1/5
By Woooord Geezer
Tried numerous times to log in following the "I can't remember my password" process. It's full of catch 22's that prevent recovering my password.
Stepped Backwards 1/5
This App was fine until they to downdate it. Had to reset my password to view deliveries. History seems to now be history along with the delivery status map function. I wouldn't ever call this an update. Functionality is now very limited. Might as well just clean the app off your device to free up space and use the website.
By sell singles
Frustrated by the app, the website and the company. The help instructions on the website for accessing delivery preference options bore no relation to the layout of the website or mobile app. Continual referencing to UPS MyChoice sign up even after registration. Wasted hours with a very simple task. A COMPANY THAT FAILS SO COMPLETELY WITH A DECENT CONSUMER UI CANNOT BE COMPETENT TO SUPPORT ENTERPRISE NEEDS.
Works great 4/5
Works well but doesn't allow you to see UPS delivery truck on a map which I thought it did.. have to use the mostly broken website for that
Can't track 1/5
I should have read the reviews before I got this app. Entered in tracking number I was given and it can't find it. Worthless app.
Simply Put--It Doesn't Work 1/5
The app doesn't appear to work. However, I might add that neither does the website which is too busy and confusing. I hope UPS reads these reviews. A big company like UPS ought to have and have for customers a quality app that works as well as the company does. This app does not communicate quality. Nor does it communicate service. I hope UPS will give this app a quality update.
I want my package
What happened? 1/5
ETA: Now I can't log in. It just says "tracking unavailable at this time".
This app worked great, then I opened it today and was logged out. Located my log in info for "my choice" and logged back in and all of my history is gone, a package I know is coming didn't show up, and the "manage" button is completely gone.
My package was suppose to come yesterday & but the transit was delayed for today & has yet to come kyssss
Login Broken 1/5
I cannot log in anymore. I was logged out after the update and my login information will no longer work. Tried resetting my password, no luck.
Needs more innovation 3/5
Its ok for the basic if viewing packages but I would like to schedule delivery pickups so through the app and also pay invoices through the app. A better cleaner UI would be great.
No text alert and can't change default screen when opening app 1/5
Can't change the default screen of "manage" to "track". This "track" screen is the main screen everybody looks at!!
Can't input phone number for each tracking item for an update to date text alert like the way USPS has it. Really? Take some pointers from their beautiful app and make real efficient improvements!!!
Not impressed overall.
service timed out 1/5
By Digger Higgins
I am signing up to track my package, and the app keeps denying me to enter because my username has timed out? It wont even let me make a new username afterwards, since my address is already used... Horrible set up.
Hate it! 1/5
This app is a joke! Unable to register my address!