Can't transfer funds 2/5
Great app to keep track of funds. App will not let me transfer funds between accounts.
Horrible update 1/5
I have been using mobile deposit for years, placing the check in the exact same location on my dining room table. This time, after update, FIVE TIMES the app said it couldn't read the check. I moved it to a dark background, good lighting as instructed. Nope, not there either. What the heck did you do??? I like the menu bar at the bottom, but please give me back the software that used to read the check!
Please fix mobile deposit 2/5
Mobile deposit has been working fine until the second to last update. Just updated again yesterday in the hopes that it would have resolved but clearly not the case. Considering the only USAA check deposit facility anywhere near me (20 miles) just closed, it looks like my only other option for depositing this check involves a stamp and a 5 day waiting period.
Wouldn't even give it one 1/5
By Wong numba
Every time I need to do anything! It has an error code. Always have some sort of issue, would rather take my business to Comcast for a bank
7+, iOS 10.x 5/5
Version 7.33.6 update: the new navigation bar is perhaps the best single addition I have seen to this app in many, many years. Thanks, developers! USAA's banking app is orders of magnitude better than any other that I have ever used on any platform.
Do not update app 2/5
Just updated my app to the new release version and now I'm having issues sending money. I always receive an error response for no user found. I just sent money to this person a few hours before, and on the same day so I know this user is there AND they are a USAA member as well. Please fix!
Update: "Recipient not found" is the correct error message
Love the app 5/5
No I have not use this app for long it is amazing I only wish that you could hide specific taps and if there was a Wallet for your insurance ID card and or bank card linked to the app not just scanned in (Scanned in meaning the card)
Online Banking in Your Palm 5/5
By Gizli Elma
I have been using this app for several years and it is one of the reasons I recommend USAA. The latest update makes it even easier to get to the features I use most. The end result is an interface that I prefer over pulling out the laptop!
Finally an efficient UI 5/5
This update nailed it. The new tabs along the bottom are finally configured optimally.
Not dependable at all 1/5
By Kiara G
This app is a horrible bank app. It is so dependable that I need to get into the habit of stopping checking my account amount with it. It changes almost every single time. The transactions aren't accurate and neither is the account amount most times. It'll show the transaction happening most times but then underneath it it shows how much was in my account at the time (after a purchase having $49 left in my account on 1/24/16 for example). As I make more purchases, all of the numbers change. Suddenly it'll say I had $32 left on 1/24/16 while changing to accommodate why I have what I have left in my account. But it's not accurate at all. I had $100+ in my account when I got to somewhere and after leaving I had $60 something left because I paid $80 (so far so good). Next day $60 is deposited and $60 is taken back out (by me). I check my account again and it shows the '60' transactions, but shows I have $114 in my account (nothing pending and no transaction showing that anything added). There's absolutely no reason for me to be at this number. I check again some hours later and it says $40!!! Again: Nothing was added by me or anyone and there is no new transactions being shown. The app is just completely unreliable. It takes too long to load and changes the numbers.
Overall this is a great app. It has a ton of features and let's you manage a large subset of the website functions. And it can even auto log you into the full website if you need to go there for some feature it doesn't support. The addition of the new quick access buttons on the bottom menu is awesome and much appreciated! Glad to see that they continue to raise the bar and add features. Their mobile deposit is one of the best I've come across. My only gripe would be I wish the app was more native and less web-based which would make it more responsive, but I can live with it I guess.
Many flaws, not user-friendly 1/5
The app doesn't allow you to send/transfer fractional dollars (cents)--you must use whole dollars. Very poor planning for a banking app.
The app is also very slow and cumbersome. Especially after the latest update, it takes a ridiculous amount of time to load each new step of a task. As for being cumbersome, the app sends me notifications that I have a message; then the message notifies me that I have documents to read. This is essentially two notifications that I have documents. Why?!
Easier Access 5/5
Can now access things easier with the new quick buttons. Nice adjustment USAA
Thanks for fixing deposit! 5/5
I am editing today because deposit works very well now. It appears it's been redesigned and re-engineered since my last review. Unlike before when it would select a larger or smaller area of the check, it's pretty good at detecting the actual check boundaries. And I don't think I've had a failed submission for a check for a while now, which was a major issue before.
Finally, some progress! 3/5
After pleading for months, USAA has finally listened to its customers and actually released an update with something more than the usual canned message in the update description. Hint: even something as simple as "Bug and security fixes" is appreciated by your customers! Seeing the same "corporate speak" message on release after release does not inspire customers to update. Thank you for finally listening.
Something to consider for the next update 4/5
It would be nice if the bill pay feature could accommodate multiple modifications or cancellations. For example, if I needed to the change the payment date for five payments it would be great to change the date on all five payments at once as opposed to selecting one payment changing the date submitting, then selecting the next payment etc etc
Other than that, I like the app. I use/access it daily.
Great job 5/5
This update was a great move. Thanks!
Great Banking App 4/5
User Interface is great. The one thing I'd like to see changed is the removal of location service being a requirement when sending money to people.
Doesn't work when you need it to. 1/5
By Ms one L
I haven't been able to get into my app to access the wallet. I'm so frustrated. I closed all my apps. Opened, reopened. Etc.
Trying to make payments, trying to access my account info. Trying everything. Nothing works. I've been a member for over 10 years. Just beyond me. USAA touts itself as being digital first. Why doesn't it work!
Issue with investment accounts 1/5
By Bill in Green Bay
The activity tabs for investment and IRA accounts show "no activity" populated, despite that numerous transactions, dividend postings, and electronic transfers should appear. This is a big problem which appears to be unaddressed for several days. Trying to be loyal as a USAA member since 1977; however, I am starting to think that the responsible course of action for me would be to migrate my investments away from USAA to a more robust platform.
Amazing App, super surprised by bad reviews. App does everything I need from deposits to keeping abreast on all my financial transactions.
Crap app 1/5
Cannot enable touch id, been saying my hone number was recently updated for a couple weeks. Reps on phone say it should only happen a couple of days but are clueless how to fix it.
App Problems 2/5
App wouldn't let me log on with accurate credentials after obstructing a data reset necessitating uninstalling the App to permit completion of the phone's restore then reinstalling the App to try to use it. Technical support not well versed in trouble shooting.
So far so good 4/5
By Your simple costumer
Not sure how the app was before but so far it's been great to use. The check scanning aspect wasn't bad, and sounds like it was difficult before. Easier than and more timely than using a computer scanner for checks. Works fine. Would recommend as a supplement to your desktop access.
Change format 2/5
I have USAA auto insurance, I once had Geico whose app was better when having to die with roadside assistance. It was as simple as a few clicks but with usaa you good to the app and still have to call the contractor that they use for assistance.
Mobile deposit broken 1/5
Can manually snap checks again, but now it can't read the digits at bottom. Still 1 star.
Joining the other bad reviews on this. Un. acc. eptable! Bring back ability to manually take the pics AND multiple checks in a batch. Until then I'm switching to my local bank's mobile deposit...
Doesn't load 1/5
Whenever I click on anything in the app it doesn't load and say, "Too Many HTTP to direct." Please fix this.
App keeps notifications it will not clear. I have tried to delete the app but it does not work. I have iOS 10.3.3 beta.
Great app but where did the credit score go 4/5
By Ed & Christine
I love this app but where did the credit score go?
Has a bug 4/5
I have been pretty happy with this app so far but recently the app updated and now it will tell me I have 18 notifications but when I log in I only have 1 notification. The next time I get a notification the count on the app will read 19 and so on and so on. It just keeps getting higher. I've tried deleting the app and it still doesn't help.
Credit Score? 3/5
Why does this app no longer display my credit score?
Touch ID bug is annoying. 2/5
UI is slow and ugly, plus constantly having to enroll back into Touch ID after a few failed attempts is obnoxious and annoying.
Where did my credit score go? 1/5
It seems to have disappeared. I updated to newest update.
Perfect app 5/5
App literally does everything you need to control your account
Love USAA, the app? Not so much 2/5
I love the bank and will be with them for a hundred years but the app doesn't always work. Check deposits freeze the app more than it works. It's very frustrating. It used to work now it doesn't.
Inferior app 2/5
Too many glitches and bugs; missing key features that are available on the website. I've tried it several times. Always wind up just waiting until I have access to the website.
G A R B A G E 1/5
By Hi dudes
this is one of the slowest, most confusing, most complicated apps i have ever dealt with
Love the app! 5/5
By Amerigirl PenFay
I don't have the latest version yet, but I still enjoy the ease and convenience of online banking. Thank you!
Doesn't have what your credit score is anymore 2/5
Don't know what exactly happen but I always loved to stay on top of my credit and improve as much as I can..... the app does not have the credit score anymore on there. Please bring it back.
Love this APP 5/5
By Wasup dawg
Making deposits is easy. Keeping track of accounts is easy. Talking to representatives is easy. The app is super user friendly.
Deposit Wait Time/customer satisfaction 1/5
By Bambooze led
Horrible concept for check depositing. It would cost me less to drive thousands of miles and personally deposit it than wait a FULL 7 days to have access to the money. The reasoning from USAA is simple, "we have to make sure it clears". Uh, ok, so a simple phone call to the bank of origin is completely out of question? Would it make a difference if I deposited $200,000? I bet it would. 13 years with USAA will be ending soon. The customer service representative refusing to assist a long time member due to "incapability" of functions that ARE "capable" has had a huge impact. If you want ok financial institution service and don't mind having to deal with the words, "I'm sorry, we cannot..." on a frequent basis, then by all means please continue to bank here, at least one customer will be satisfied.
Broken for a month 5/5
By Sad Long-time Member
As many others have reported, mobile deposit is broken and there is no visible progress toward either rolling back or fixing the problems.
Update: With the latest update my deposit went smoothly. The app is back!
Terrible App 1/5
What is wrong with the USAA app developers? This app has nothing but problems; won't update, locks up, and is totally useless. I wish I could just delete it from my IPAD but it won't let me delete it.
What happened???? 3/5
By Miss Mylin
I loved this app! I can check my balance, make transfers, deposits, and scan my thumb to access everything I need to. For the last few weeks, my thumb scan option is no longer available. I actually have to log in with a pass code that's sent via text. Well, I never get the text! So now, every time I want to access my account via app, or the website, I have to actually call customer support and get a temporary pass code! This is such a headache! Is this happening to anyone else?
Works again! 5/5
Great app! Finally the check deposit picture was fixed. Not sure I like the auto picture feature but it works.
Great app 5/5
The previous issues with the deposit@mobil feature seem to be fixed.
Safe and effective 5/5
I use this app every day and it's great. Especially like mobile deposit and logging on by face recognition
Latest version shows numerous messages in error. 3/5
By Dr bikey
This version has been showing 32 messages when there are only 2. Happened a few times now. Wanted devs to know. Fix asap.
Mobile Deposit no longer works 1/5
I've tried multiple checks in multiple conditions and it just doesn't work.
Needed help 2/5
So I just contacted customer support to get help and they hung up on me instead.