Get it! USAA adds even more, better features! 5/5
Great app that allows me to quickly manage my insurance and finances on the go. Great support and customer service. They are headed in the right direction.
Details please 1/5
Why do I need to update with no explanation?
Every update is a potential change to application functions or a break. Please provide a change description if an update is being released or forced.
The app was great, until I was just forced to update it. Now quick login isn't working so I have to constantly put in my full password and answer security questions EVERY TIME!! Why fix what isn't broken? Come on... fix this crap please
Great app 5/5
This app is extremely convenient, especially when needing to handle things in an environment where you can't be on the phone. You can set up just about everything through the app and even get quicker roadside assistance or a locksmith. I absolutely love this app. They made my day today when I was unable to transfer through my secondary bank. Through USAA, since I have the accounts linked, I can just tap a button on my phone and have the money transferred over. I would not have been able to pay my bill on time without this app and the ability to sync the accounts to have me verified 👍🏽.
This app used to be fairly intuitive and easy to navigate and now it is not. It is ridiculous how many hoops I have to jump through in the latest version to get to very simple things.
New check reader struggles 2/5
Love the convenience of the app but the new check scanner to deposit is a serious downgrade from the previous version. Luckily, I don't have to do it often - if I did, I would seriously consider switching banks. Yes, it's that bad.
Several bugs 2/5
Quick logon displays that it is on, however app does not give me the quick logon pin screen at login. When I enroll in Touch ID for quick logon it says it is enrolled, however when the page is refreshed it unenrolls me. Also, app will not link with Venmo when quick logon rarely works.
used to like the app 1/5
By Poquito Loco
used to be convenient, used to be able to sign in via touch id, now it doesnt even sign in with a pin, closes out.... doesnt update amounts in accounts til a few days later... just really upset...
One of the best banking apps around 2/5
Update 8/21/17 This app is still great but one of my favorite and the most useful features hasn't worked in weeks, the scheduled transactions. Transactions scheduled in bill pay used to show in your account view, now nothing. Hoping this gets fixed soon
Not only is USAA the best bank around their app is probably to best also.
The only thing I'd like to see added is adding your messages to the inbox and being about to reply.
A quick link or button for insurance cards would be nice for the reviewers who can't seem to find it under their policy or auto center.
No longer a helpful app 1/5
By Mutha Chucker
Pull out the spreadsheet or paper and pencil.
The app no longer works as it used to, allowing you to post upcoming payments or receipts to savings or checking accounts. This was probably the best feature of the entire app.
It appears they let someone who can't balance their checkbook write and approve this app.
Fire your app department 1/5
You guys are really making the app less user friendly. There's so many layers you have to go thru in order to achieve the simplest goal. If I wanted to call to check my balance I would carry a check book.
Bank info is missing 1/5
ALL of my information for every checking and savings account is currently unavailable. I cannot deposit checks or access my accounts in any way.
All accounts and information lost in app 1/5
Huge downgrade from last version. I've ha nothing but problems. All accounts lost from my app
Quick login my a** 1/5
By Fox Industries
What's the point of having quick login if I never get to use it. Just stupid 👎🏼
Avoid! USAA is removing features! 1/5
USAA continues to remove features and cripple the app. They don't want anyone using it. For example, you used to be able deposit multiple checks. Now you can only deposit one at a time and it takes much, much longer. You used to be able to see many more transactions when viewing an account. They changed the font to show less and added a stupid space wasting bar at the bottom. The iPad app was much, much better. I complained about the problems with the iPhone app. The result? They stopped supporting the better iPad app and force us to used the watered down app. USAA used to be a great bank - now they are intentionally making it difficult to use their app (and web site)
Doesn't open 1/5
I have an iphone 6plus with latest os and updates. The USAA app updated two days ago and won't open since. I have deleted the app and reinstalled 3 times and nothing works. Hopefully there is a fix soon as I know I'm not the only one.
Slow and ineffective at managing accounts 1/5
App takes forever to load any task.
Displays wrong account balances.
Doesn't permit brokerage trades with cents (have to use whole dollars). Entering a value with cents causes the decimal place to be shifted such that instead of trading $380.37, I might be asked to confirm a trade of $38,037.00.
Sends a notification that I have a message which states that I have documents to read. One notification would suffice.
More failures for this app. 1/5
You would think USAA would improve this app in the year since I last reviewed it, but it is not to be. Now, when I have messages for me, the app puts a little number on top of the app, just like messages, but it ONLY does this AFTER I've opened the app and seen the messages. Then, when try to delete the messages, I must open and read them first, then confirm I really, really, really want to delete the message before USAA will allow me to. Seriously? Maybe someday USAA will learn how to make a good app, but not today.
I will try the watch app later to see if it has improved, but I highly doubt it.
Can't open app 2/5
Can't open the app on my iPad. Tried updating but that didn't work either.
Fix deposit asap! 1/5
It's like they want our money to go to other banks. Please fix the check deposit. It never can capture the numbers like it used to! Fix it!
Scheduled transactions have a mind of their own 1/5
I have been with USAA for decades. I've used their "scheduled transactions" tool to budget for years. In the past three months, my scheduled transactions (that are supposed to be placeholders so I can budget for the month) have turned into transfers to other accounts, without any action on my part. The result is that I have double money being removed from my main checking account (one is the real transaction that goes to a 3rd party, and one that is the "scheduled transaction" that has transferred itself into another one of my savings or checking accounts. It seems to be random. Has happened 10 times in the last three months. Anyone else have this problem? I have a ticket with IT, but they have been "working on it" for three months. Getting frustrated that I can't depend on USAA anymore.
UPDATE: It happened again. It looks like it is taking my scheduled transactions and assigning them to the wrong actual transaction, totally screwing up my budget. I called AGAIN for the fourth month in a row. I had to explain it AGAIN to three people before I got someone to upgrade my ticket to critical. I'm beyond frustrated with the lack of customer service. Supposedly I'm going to get someone working on it today who will give me a call today. They've said that before and not called. I'm tired of explaining the problem. I'm tired of not being able to depend on this tool, and I'm tired of their customer service. I've waited FOUR MONTHS for this to get resolved. They have screwed up my budget for FOUR MONTHS. This is their last chance before I jump ship. I've downgraded my review to one star. I used to be a super loyal USAA member. For almost two decades. The last few years, they have proved through their lack of customer service that they do not care one bit about keeping me. We have already moved our car loan and our insurance to other companies because of other issues with their service and how they have treated me. Oh their super nice on the phone until you need something. Then they have no time for you. I feel like I've been betrayed by my best friend.
Great app! 5/5
Easy navigation, easily connect with customer service, nice bill pay and funds transfer. I use my app for 95% of my banking needs.
Best app on my phone 5/5
Does everything I need it to. Simple to use. Always great updates
Updated Review 2/5
This app isn't as snappy as it used to be. Even with strong wifi signal, the app loads slowly and can hang during certain activities including transfer/deposit. I hope these bugs get addressed soon because with so few branch locations, this app is necessary.
Above the rest 5/5
By Andrew Schwenk
USAA never fails to amaze me with their superior customer service. The app has everything I need in one place, happy to be with such a devoted bank.
There's always something 2/5
Some things they offer don't work which is frustrating. I've had issues first with setting a travel notification (since been fixed), and now with this new Zelle system to send money. I used to rely heavily on the Send Money function, but it won't send me my text verification code to set Zelle up and the help center doesn't even recognize Zelle as a service USAA provides. Pretty ridiculous.
Great App 5/5
Not perfect, but what is?! Customer service is great with app issues, and I am sure it will just get better.
Eliminate Id verification with US-only cell number 2/5
Only allowing a text to a US phone number to verify my ID is not military friendly. I cannot enroll in Touch ID with my phone without verifying my ID - currently USAA can't do this using my Japan cell phone number (listed in my USAA profile). Why? Create alternatives or get rid of this method.
Only one annoyance 5/5
The overly frequent "some account information may not be available" disclaimer.
FIRE your Tech Support!!! 1/5
This app has chronic problems! Telling me to uninstall and re-install should NOT be the solution every time! Tired of USAAs "apologies"!!
By Mercury 11
Update now > open > update now > open > update .......
Useless. Can't even get in.
This app is great 5/5
By Pale faced warriors
I'm surprised by the negative reviews
Very handy 4/5
I can do bills and manage accounts from my phone. Some connectivity issues mean no 5th star
Love the bank But hate the app 2/5
So I open up my beautiful app today, and it tells me that this version is no longer functional and I must upgrade to the new version. Unfortunately, I am caught in a loop between the App Store and the app itself and I can no longer use The app because the App Store tells me it's the most recent version and the app itself tells me that I almost upgrade. USAA, get your crap together! You're about to lose a customer…
No longer worker 1/5
Error message pops up, app is unusable.
slow and clunky 1/5
Piece of useless nonsense 1/5
By Col Davidson
Will not let me update. Does not even give a phone number to call for reporting a problem.
Designer needs to be relegated to digging ditches. Must be a diversity hire at best.
Constant prompt to update 1/5
I love USAA and this app has generally been great but the new update has made the app unusable. Every time you open it you are now prompted to update the app and go to the App Store. Despite the fact that I have the most current version, I am still forced to go to the App Store and the cycle continues in a circle - Help!
Great App 5/5
I spent over a year traveling our great country in a motorhome. This app worked perfectly to handle my banking needs. Thank you USAA!
Great App 5/5
I've been using this app for years and it's always been great. Never had a problem. Most issues are because I wasn't paying attention and hit the wrong button. No fault but mine. I love this app!
Bad update 1/5
Last update today doesn't allow the app to open mobile USAA in a browser window any longer- worked fine this morning
Not to the standard expected from USAA 1/5
By Not that rich
my phone just auto installed the latest update overnight. Now I can't open the app anymore. It keeps redirecting me to the App Store which tells me I have the latest version of the app. USAA FIX THIS
Don't do it 1/5
By rotor in ala bama
Says update available. You cannot get past the banner saying old app is no longer supported. So you hit update and go to App Store. When trying to open takes you back to banner and it's one big circle. Just terrible.
Great App 5/5
By Deedle Dude
Great App. Works very well. No complaints.
So now the phone says APP needs update - where is it? Can't get online to check anything with APP!
Crashes constantly 1/5
App is unusable. Won't open most times, freezes or glitches big time. Add this app's failure to the Zelle disaster and it's got me wondering what's going on at USAA recently? Nothing good.
It says I need to update 1/5
It says I need to update but there are no updates other than the latest one a few days ago which I already have and I can't see my accounts because when I log in it tells me to update somebody needs to fix this asap
Texas Cowboy 1/5
Went from a stable app to being told I have to update an already up to date app, every time I log on . USAA you're awesome but this app is not.
This app isn't allowing me to get into my account!!! GARBAGE!!!
A few problems 2/5
1: When a new document is received, need to click through several layers of menus acknowledging that there is a new document, what kind of document, which document, etc. Just show the document, for crying out loud.
2: When fingerprint recognition fails or is canceled, app is automatically disenrolled from fingerprint recognition, requiring a several-step re-enrollment process. Likewise for incorrect PIN, need to go through full enrollment process through mediocre implementation of web interface. Don't automatically disenroll.
3: No app feedback form or bug report system available other than App Store reviews.