Crashing now 1/5
By Krash case
Used to be a good app. Now the app kicks me off every time I click on a transaction to see more details. Until this total failure is fixed, the app is completely worthless.
Cannot deposit checks 1/5
By Michael Dodson
Was once good. Now I get an error message that there is not enough light when attempting to deposit a check. I could have the light of 1000 suns, and still get the message. This is unacceptable.
On Options - turn off audio.
This app gives me the option to do quick login which I picked and now It still will glitch and have me login with my full account login which generally have no use for because I usually use quick login...UGH
3mo archival that's it? And scan check function is garbage 2/5
Why can I only go back 3mo history on this app? I use this app often and not sure why this update but it's nice to have the archival info. Also the check automation is garbage.
Cash rewards balance hidden behind first transaction 4/5
I've been waiting for an update to resolve this issue but it still has not been fixed. Trying to contact anyone for app support has been very difficult so I hope you read these reviews. USAA credit card cash rewards is hidden behind first transaction when it should be up with the rest of the blue bar at the top of the screen. Please fix!!!!
What Happened??? 1/5
It used to work just fine. Touch ID is not an login option anymore and once you're in you can't access anything. It doesn't work.
Use it all the time 5/5
Very helpful app. I use it for balance checks, mobile deposit, and fir keeping up with my checking account. It isn't flawless but it does its job well.
Check Capture :How To 2/5
By Who Am
Ok, for a mobile based bank this is a poor effort. The check capture feature is really in need of a rewrite and fire the developer. If you have a personal-sized check, it seems ok, but a corporate sized?! Good thing we don't get many checks from gov't agencies. Who QA'd this thing?! How to help it gimp along? Place your check on BLACK non-glossy background. After that it worked for me. But come on USAA, we really have to set up a photo studio to compensate for the incompetence of your developers!?
Flawless for me... 5/5
Does quite a good job, considering. I've had to retake check images but that's mostly my own fault. If people get over excited about signing a check and it goes through the numbers it can interfere with automatic OCR. I would like a way to manually input those, (and the flash should be on by default). Contrary to other reviews, temporary malfunction of an optional but convenient feature is NOT an inconvenience. Sometimes you will have to deposit checks the proper way. Call them and you will have deposit envelopes in your mailbox within a few days. And they are prepaid postage! I'm not a USAA shill but appreciate what you have people.
It gets the job done 4/5
Well the basic functions work just fine for me, but sometimes there’s a lag and I can’t fix my notification settings on the app without it going to a blank screen.
Great basic banking app 5/5
I seem to be able to do more with this USAA app than for my other banks. I like the fact that it can easily hand you off to the website (credentials included) for features not supported in-app.
HIGHER STANDARD 5/5
I absolutely love the app, unlike some of the entitled millennials who rate this 1 star based off their lack of working the worlds most common camera system to take a picture of a check. As an IOS Dev, i know these apps are super complex and difficult to make, and compared to other banking apps, this one is "Top Notch". My hat goes off to the Developers who built this beauty. Touch Id is flawless, mobile deposit is smooth and easy, and everything is really well laid out. The only thing I wish I could do is pay my mortgage through this baby. 5 stars!
Always does what I need it to. I deposit, check balances, transfer, set up international notifications, change addresses, etc, with general ease.
Deposit Mobil Fix 4/5
I also had a problem with the mobile deposit check photo feature on my iPhone after a USAA upgrade, until I called their support line and found out how to fix it.
Try this solution:
1. Select the Deposit@mobil function
2. Tap the Add Checks link
3. On the bottom left of the displayed photo screen, tap the Options button and turn off Auto Capture.
4. Now you should be successful in taking a picture of your check.
I only gave the app a four stars rating because they didn't appropriately notify their customers of this change in their update, and then after it was brought to their attention they failed proactively notify their customers on how to fix it.
All in all I think it's a great company and great app except for this communication snafu.
Overall a useful app 4/5
By R. Old Man
I've been a USAA member for 42 years and access the app at least daily. Overall, I'm very happy with it. The mobile deposit can be difficult. It typically takes 3 tries before the photos of the check are accepted, with issues with light, background or numbers not being read. Finicky.
Very surprised such a low rating 5/5
I've used this app for years and I hardly ever have to go to the actual banking homepage. I can do everything I want with the app. I have a very busy life and I'm extremely thankful for the benefits and ease this bank and this app provides for my financial needs and support.
Great app 5/5
Can do everything I need to do on it for a financial perspective.
Deposit Mobile 1/5
The only reason I use this app is so I can quickly deposit checks instead of having to mail them. I have been frustrated by the Deposit Mobile function repeatedly. Is USAA even reading these reviews/user ratings? On my iPhone, I received an error I hadn't seen before "Error: This check may have already been deposited..." I know this check hasn't been because I went to deposit it immediately after opening the envelope I had received the check in. What are my next step options, Preview,Retake,Delete. How about the option to Override and Deposit anyway. So then I try to deposit the check using the app on my iPad. And I receive yet another error, Quicklogin is temporarily disabled please try again later. With USAA ranking high in customer service, I am surprised they put out such a poor quality too like DepositMobile. I look forward to the launch of a significantly improved version as I can read a better review next time.
This company is going downhill. Customer service was their number one priority, now it appears not even to be a priority.
Great banking app! 5/5
This is a great bankIng app, one of the best. Please add a widget that shows my account balances. Account balances could stay hidden until the device is unlocked.
Can't use with older phone 1/5
If you can't upgrade to iOS 9, this app won't work (eg. on an iPhone 4).
Crashes lately 3/5
Lately I have been using the home search option and every time I do, the app crashes. Otherwise the app has been stable and convenient and I get all of my billing, banking, and even my outside bank information in one place.
Was once great 1/5
I rarely write reviews, but this app has been glitching for several days and when it comes to banking needs, that I completely unacceptable! Can't get to anything on the mobile app. Garbage.
Great app 5/5
People keep complaining about the feature to deposit checks, but I've never had a problem. It is great.
Poor layout and unreliable deposit functions 1/5
I have tried to love this app, but it continues to fail. Aside from the poor layouts, that cause difficult navigation, the deposit function (which is the CORNERSTONE for successful remote banking in this day and age) is unreliable. One day it's the auto-detect feature that fails, then the app errors in capturing the account numbers on the image, then the servers are down – always something! One star out of five for the 1/5 times that it actually works.
If you use this for more than check deposits, the app is fantastic 5/5
Saw too many negative reviews all complaining about the deposit function, but I have never had an issue with it. Very easy to navigate everything, can make payments and transfer money with ease. Have used the app since 2013 and each update makes it better.
Probably going to switch banks because of this 1/5
No branches and there entire bank hinges on a mobile deposit system that's broken. You call the support they send you to some guy from India and he is no help
Works great! 5/5
Love this app. Always works S expected. Can see all my accounts, both USAA and non-USAA accounts. Mobile deposit works flawlessly. Great app! Great bank! Great experience!
USAA rocks in every way 5/5
...for me, at least. The app is perfect.
*clicks next* (doesn't work)
App still can't take a check 1/5
It's the last banking day of the year and USAA still can't take a check via mobile and no one is doing anything about it. Hey, vacations are So Important, eh? When's that next shareholder's meeting? Some folks need a lifetime vacation.
Mobile deposit does NOT work!! 1/5
By A fan, before today
I miss the old app! About 90% of the time on the new app, the mobile deposit says it's "unable to read my checks . . . not enough light; turn device to landscape" then it freezes. The old app was 100% reliable for taking pictures of checks. Please fix these glitches! I love USAA in general, but they've missed the boat here.
Can't even open the app 1/5
Every time I open the app it crashes on me.
Super Easy & Useful 5/5
This app has numerous useful tools, making it as convenient as accessing USAA via desktop computer. In some ways, it's more useful; for example, being able to scan a vehicle's VIN with your phone to add it to your insurance - how easy is that? Or being able to place a stock trade from your phone based on an alert you just received. Love this app!
Constantly logs you out 1/5
Logs you out a lot, so when you need it in a pinch, you're likely up a creek without a paddle
Touch ID re-enrollment! 1/5
Inconvenient, annoying, slow, are just a few words to describe my frustration with this application.
Deposit no longer works! 1/5
I've had USAA for over 10 years and never had an issue depositing my checks by mobile, but now it says " can't read numbers on bottom"! This is a huge glitch & needs to be fixed ASAP as most USAA users don't live near a USAA bank!!!
Completely unreliable 1/5
Extremely disappointing. Have had constant trouble with this app and it's updates. Have tried on many occasions to deposit checks by phone. Met with nothing but frustration. Will deposit my checks electronically at another bank. Got one star because it still allows me to intermittently schedule CC and insurance payments.
Deposit at mobile not working 1/5
Since the recent update, mobil deposit isn't working
Deposit mobile no longer works 1/5
Well pretty much the best thing about the phone app is mobile deposit. It doesn't work for two different checks I have now. Never had an issue before. It "can't read the numbers at the bottom of the check" tried different backgrounds, lighting, angles, it just won't work for either different check from different places.
If deposit mobile stops working for me I'm going to be temped to bail on USAA.
They already did an awful job with my first VA home loan. So bad we used a different lender the second time we bought a house.
I used to love USAA but lately I've been very disappointed.
Mobile Deposit Not Working 1/5
By Wow! What happened?
Recurring problem: when taking photo of a check for mobile deposit, app refuses to accept check because it cannot read the numbers on the bottom of the check. I've been using so for years, and I've made sure I'm using good light and setting, so I know it's not an operator error. USAA, please fix this recurring problem!
Deposit@Mobile not working 2/5
Of course this function would completely shut down around the holidays. Every time you try to take a picture of your check you get something along the lines of "Error cannot read preprinted numbers at the bottom of the check" I've done the dark background, I've done the light, I've tried different positions of the camera. NOTHING. Extremely disappointed, I don't own a scanner so I can't even deposit these checks on a computer. Extremely inconvenient for me and the people who had given me these checks. Everything worked fine until the new update.
Check Deposit Function Refuses to Work 2/5
Title says it all. This app is otherwise great but one of its main functions refuses to work. It can't cash a check when there is clear light, a dark background, and perfectly legible text. This function needs to be fixed quickly because otherwise it's almost impossible to deposit a check with this bank since there are no physical locations near 99% of their customer base. I recommend this app to other USAA users but if this function does not get fixed quickly I may have to stop recommending this app.
Deposit feature glitch 2/5
The deposit feature on the app is still down! Please fix it so those of us who depend on the ability to remotely deposit checks can actually use the bank! The app was so good before....just fix it and we can be happy again.
Update has Rendered App Unusable 1/5
The USAA app was great for years. Never missed my old brick and mortar bank for even a second. However, the newest update of the app has a glitch that won't allow me to deposit checks. Looks like I'll have to go back to my old bank which is unfortunate because I really like USAA.
-PLEASE FIX- 1/5
After I log in I receive the detour saying I need to choose 3 security questions but when I hit next nothing happens. I can't use the app and I could really use it, fix please.
Please fix Mobile Deposit 2/5
Come on and fix this so we can deposit checks. You guys are better than this.
Looks better 3/5
But crashes far too often to be a banking app, I'm everyday, on this app and when it crashes it's at crucial times. Still a great and very very useful app
Buggy and slow 2/5
By Erik Reinertsen
Eventually got the PDF I needed but UI is unclear and performance is meh