I have been using the app since it came out. I have just switch phone to the iPhone. And now this app is not working for me is not letting me know my pending payments. And it won't let me know If i have sent up a payment it's getting annoying. Needs to be fix please!
Mobile deposit broke 1/5
Please fix the mobile deposit like so many have reported! The is a shame that USSA slows this to happen for so long.
Poor USAA mobile experience 1/5
The current version of the USAA mobile app does not meet my expectations of a satisfactory banking app any longer. The first problem I noted was similar to other reviewers comments, in that the check deposit feature fails to properly capture a centered image of a check. The second problem I have noted is that when I tried to cancel an automatic payment, I was given an error message preventing me from carrying that out. By making the app less user friendly is a huge disservice to loyal USAA customers who otherwise love the services the bank offers. USAA, please fix your mobile app. Thank you
Doesn't work 1/5
I used this app all the time now I can't open it at all iv deleted and reinstalled the app still nothing.... Just one more reason I'm leaving usaa
Mobile Deposit Major Problems 2/5
This feature used to work perfectly! Now, the automatic photo capture either won't take the photo or if it does, the photo doesn't capture the full check (it captures only a square in the center of check). When using the manual photo capture, I receive error messages that the bottom check numbers were not captured even though I could see that the numbers were captured. It took 30 minutes to deposit one check due to the issues. I finally got manual capture to work once I placed the check on a black background. Please fix mobile deposit ASAP!
Awful app 1/5
By Me disatisfied
Worst banking app ever
Mobile deposit is useless 1/5
Unable to use the mobile deposit. App cannot read the numbers written in the bottom of the check. I have plenty of light. Able to take crystal clear photo of the checks. Makes USAA an unattractive bank since I cannot make deposit any other way. Gave it 1 star because unable to give it 0.
By Oos even
Cannot download new app and no one cares at the bank.
Difficult to deposit checks 1/5
The camera system is so bad with this app it makes it near impossible to deposit a check. This will used to be a fantastic app but now is one star all the way.FIX THIS USAA!
Broke Touch ID 1/5
Touch ID used to work perfectly. The latest update makes me turn it back on every time I open the app. Please fix asap!
Deposit Mobile Broken 3/5
By Very, very unhappy!!
The new update has caused USAA deposit mobile to not capture pictures properly. The feature worked properly before the update. I have an iPhone 6 with the updated 10.2.1 software. Perhaps this info will help.
Not compatible with older iOS 1/5
Dropping rating from 4 to 1 star because it no longer works on older IOS. :(
App crashes 2/5
I like the app but continues to crash when trying to access the card account.
Forces you to update to iOS 9 1/5
This new app requires you to update to iOS 9 which takes me several hours to do. Now this app is rendered useless and I have to call USAA directly. Very disappointed in not maintaining compatibility with iOS 8.
USAA APP 1/5
This app requires me to Upgrade to the latest IOS and this is terrible! All of my other APP's work just fine!!! What are you doing USAA???!!! WHY?!!! If there was a way to give "zero" star rating I would do it!
Make the App work again or lose me 1/5
By Soon to be former USAA MEMBER
I've been with USAA 35 years. My phone cannot upgrade to iOS 9. If I cannot use the USAA APP then I will find a bank/broker with an APP that works with my phone such as Fidelity. Time for new management at. USAA.
Absolutely trashed by update. 1/5
Can't cash my check now that the new update has destroyed mobile deposit. Great job ruining your app with the auto capture setting that can't be disabled.
2/7/17 update broke mobile deposits 2/5
I had always been impressed by the accuracy and ease-of-use of the mobile deposits function of this app. Since the February 7 update, however, I have to work hard to manually trick the camera into taking a picture of the entire check I'm trying to deposit. The previous option for turning off the automatic check recognition feature when doing a mobile deposit is also no longer available. Please fix these issues!
Amazing app 5/5
It is really great.Fast and easy.
Mobile deposit broken 1/5
Using iPhone 7 Plus. Looks like the app is confused on which camera lens to use when when taking the picture for the deposit. Also this auto snap picture is silly!
Good app 5/5
By Chris D.H.
Never had any problems in this app, check deposit and every part always worked. Bad reviews may be user error
Check deposit problems in latest version 2/5
By Skylar C.
I am having the same problems with the Deposit@Mobile scanner that other reviewers have described. It crops the photo terribly, making the deposit feature unusable. Please fix this ASAP!
Awful app 1/5
The check deposit function is essentially useless. My other banks' apps are far, far better.
Had issues, something changed! 5/5
Had many of the same issues with mobile deposit before- not capturing right, not being able to read numbers, or endorsement, having to retake the same photo of a check 30 times. App auto updated and now the direct deposit is great! Better auto capture, faster focus, you can see the check after you take the photos, and if one side messes up- you can retake just that one side! Thank you for fixing this rough and frustrating mobile deposit.
Horrible check deposit 1/5
App used to work great, this recent mobile deposit is nearly unusable. Cuts off 7/8ths of the check. Literally just spent 30 minutes trying to deposit a check on any surface I could find. Fix this problem or start building some branches USAA!
Login issues 2/5
The dev team needs a competent testing process. It's been releasing problem-plagued iterations that shouldn't have made it past beta, much less releases into the wild to plague end users.
USED TO BE great 1/5
Latest version is unfortunately attempting to force a iOS update, and the mobile internet site is blocking my ability to process a mobile check deposit. Going to have to delete the app.
My alternate bank app works fine with my current iOS version, and it's a Credit Union.
The previous USAA app was one of my favorite banking apps..
Mobile Deposit broken 1/5
Seems I'm not the only one with this problem. The app is basically useless without this feature. Please fix ASAP.
Camera fail 1/5
I don't know what happened to the online camera for mobile deposit. Now it just automatically snaps a picture of the check before you can even get it centered in the box. I have to constantly try to retake the picture. The "take picture" button doesn't even appear until AFTER the app itself has taken a picture of your check, and that picture of course usually isn't of the whole check or in a way the app will accept it since the app just snapped the picture on its own without you trying to center and capture it correctly first. PLEASE FIX this feature!
You shouldn't have updated the app 2/5
By Audio Problems
Why update something that had nothing wrong with it in the first place? Now I cannot update the app because I am on iOS 8, and no I do not want to update to iOS 10.
IOS upgrade required?? 2/5
I've been using the app for years and now I can't use it unless I upgrade my iOS... awesome.
Mobile Deposit Broken 1/5
The mobile deposit feature no longer works. Neither the auto capture feature, nor a button to manually take a picture appear.
Most useful tool doesn't work anymore... 1/5
Mobile check depositing is messed up. Taking an auto photo won't capture the entire check.
Deposit mobile no longer works 1/5
I don't know what you did or why you changed the way deposit mobile takes pictures of the checks. Now it automatically takes a picture of part of the check. That is a very bad fail for something so necessary for your customers!! Please fix your app!!
Unable to use app!!! 1/5
What happened to the app? Worked great for a while now useless in early 2017!
Too Small Daily Deposit. 4/5
USAA has a max daily deposit limit of $10,000. Not very convenient.
Open app. App tells me it must be updated to be used. Link takes me to App Store. No update available. Cycle repeats.
USAA User 3/5
Please fix the camera for mobile depositing. What happened?!? Was working fine before latest update.
Mobile deposit is unusable 1/5
By P. I. Dobbins
Since the update, the auto capturing for mobile deposit has become needlessly difficult. You have to hope that it catches the necessary info otherwise you have to continually make attempts. Removing the automatic capturing of the check so that the shot can be lined up properly would go a long way in helping to make deposits easier.
Can't Deposit 1/5
This app keeps getting worse and worse. I tried to deposit some checks and it keeps taking only half the picture. I was able to finally get a manual check capture and it worked, barely. Also you were unable to deposit multiple checks and one instance. This is a pathetic excuse of an update.
By Wes h7526
First review ever written. New update is horrible! Stuck on auto focus for deposit and it can't take a picture of the check. Unusable at this point!!
Updates to check deposit are bad 2/5
The auto capture on check depositing is awful and the fact that you can't load multiple checks for one deposit is very frustrating. Definitely needs a fix.
What did you do to the app? 2/5
I've been using this app for a while now and I thought it was fantastic. Sure, there is always something that can be improved, but for a banking application, this was fairly stable. I don't know what the did, but now the deposits camera is completely jacked-up. You center the check in their on-screen rectangle, it snaps a picture, and cuts 1/2 of the check off (horizontally). The only way to get it to work is to hold the camera seriously off kilter so the check's top edge is lines up with the top edge of the camera and the check's left edge with the left edge of the camera (this keeps the bottom and right side of the check from being cut off. It looks really odd when doing it, it the picture taken centers the whole thing out. It never used to work this was, it it took 15 tries to get a single check "correct" enough to accept. Before you ask, I was t drunk when trying either. Whatever they did in the most recent update detonated this feature because this was never a problem before.
Mobile Deposit broken 3/5
Been using it for years with no problems, some update in the last few days hosed the photo part of the deposit system. Broke on my phone and ipad, but they swear it works for them, and acted like they never heard of this. Looks like they need to read their reviews. And yes, i reinstalled it. And yes its still hosed.
Auto image capture doesn't work 1/5
The auto image capture doesn't work, and randomly cuts off while portions of the check I'm attempting to deposit. App is wholly unusable. Please fix asap.
NEW UPDATE IS GARBAGE 1/5
The new update for the app is absolutely awful. The mobile deposit option is not working correctly. It will only allow auto capture and it doesn't take a picture of the full check, just a portion of it. Please fix this ASAP as this is completely VITAL to your app.
What happened 2/5
I feel like every update the mobile deposit gets worse but they outdid themselves with this one. Please revert, or make it as user friendly as it once was.
Biometric Issues 1/5
Biometrics for the app require re-initialization frequently. If one's phone loses power, or if I haven't opened the app for a while, I have to start over. I haven't seen this anomaly with any biometric data in any other app.
Failed USAA app! 1/5
By No $ 4 you!
The new app does not work unless you update to latest iOS but I can't update ISO and now usaa app does not work! Worked great before update! Please fix this!!!
USAA Mobile App 1/5
This is a very poor app. It will only allow me to view my insurance policies. No access to my credit card account. I pleaded with a very polite customer service rep, but she was clueless. The app has clearly not been used, tested, vetted by any higher up professional or board member from USAA. Very poor app.