Whiskey Tango Foxtrot 1/5
By SF veteran
So I have had a USAA account for almost 20 years and the app for about the same. And now with this latest update it " not compatible with this device" so just how does something that has been on the same phone for over a year is all the sudden not compatible with said device????
Internet Disconnected? 1/5
It’s so frustrating that I keep getting an error message when I log in...
App update won't work on iPhone 4S 3/5
The App Store tells me I need to update the app, but when I try I am told the app isn't compatible with my phone. The existing version runs fine. It appears that the developers have found another way to break the app. I tried the support button, but that takes me to Safari where it complains about cookies. Other reviews indicate that it may be just as well that I can't install the latest...
Dropped support for 32 bit iphones 1/5
By Ricky the b
USAA member for over 30 years.
Never been disappointed with them until now.
World class to last place.
The latest update does not support 32 bit devices.
So USAA does not care about my security.
USAA does not care about sustainability.
Perfectly good devices are obsolete?
So everybody forgot how to code for 32 bit? Really?
USAA has become another unwieldy corporate juggernaut.
Impossible to deposit check 1/5
It takes the picture so fast, my camera can’t focus. It’s ridiculous. Can’t deposit my check.
Only iOS 10+ 2/5
By Engineer of Stuff
Why do you do this USAA? Now I can't see my monies. :,(
Not working...again. 1/5
Another update that now says "lost internet connection".
Not compatible with iPhone 5 1/5
My iPhone 5 is telling me that the update is not compatible with the iPhone 5. I'm not installing an incompatible app and the stupid 1 on the App Store drives me nuts. I uninstalled the app. Please stop fixing what isn't broken.
Horrible App 1/5
The App use to be great. It would do everything I needed without any issues. Since the later part of 2017 it has been terrible. When I try to open the app it will say connection lost over and over again. It will say I don’t have service and the “LTE” at the top of the phone disappears for about 10 seconds then it will come back. Usually after all of that it will finally work. I’m not sure what’s going on but someone needs to look at this.
Latest app 7.40.4 and 7.41.1 Will not Update 1/5
I reported this to USAA with a screen shot and clearly stated I was running IOS 10.3.3 on my iPad. I got a reply that since I was not running at least IOS 10.0 , I should use the web site. Apparently someone can't read. This app should be tailored to run on ALL iPads and be backward compatible.
A few years ago, some programmer decided to only show a single line for bill payees that they had to undo after complaints were made. USAA must support customers, not make life more difficult.
Vehicle Insurance Card Apple Wallet 4/5
Add the ability to add your USAA Vehicle Insurance card to Apple Wallet.
Great App eitherway
Slowest banking app 1/5
Non functioning app. slow. conservatives in features. no real time alerts. they appear a week later. Cant figure out the good ratings unless reviewers aren’t using other banking app
Update not compatible 1/5
By Mojo Surf Design
Thanks for dropping support for 32 Bit iphones running ios 9! Now I have to go buy a new phone to run your app?
One of the best banking apps 4/5
I applaud you for your banking app. It is definitely one, if not the best mobile banking app I’ve used. It would be even better if we could manage some things in the app that we can on website like our goals or financial plans. I have to go online if I want to make any changes or even view for that matter.
Last update not compatible 1/5
By Undertow Pcola Beach
Please stop pushing an update to a phone that's not compatible with the update. February 19 update not compatible with iPhone 5
February 8 update incompatible with iPhone 5 and iOS 10.3.3. iOS version meets requirements but iPhone 5 model doesn't. Requires 5s and up. Nonetheless, app update continues to get pushed to my phone. Come on USAA ...
Touch ID. PLEASE FIX!!! 1/5
Your Touch ID has not been working for days now! I cannot get reenrolled.
A must have for any USAA member! 5/5
By Clash chieftain
This is an extremely useful app that is a must have for anyone with USAA!
Only one annoyance 5/5
The overly frequent "some account information may not be available" disclaimer.
Good but could be better. 3/5
Overall this app does what I need it to. For some reason though, every time I try to set up Face ID it gives a pop up saying that there are system errors. Would be nice if that was fixed. Other than that no complaints.
iPad 4th Generation Not Supported 1/5
I have been using this app for many years with no issues. Now, while I am deployed, the app is no longer available for my 4th Gen iPad. Luckily the old version still works, but I am prompted daily to install the update, which I cannot due to compatibility issues. And there's not exactly an iPad store in Iraq where I can get a new one...
Used to work until last update 1/5
By Odio a Apple
Appstore will not allow upgrade; states is not compatible with Ipad 3rd Gen (wifi + cell)
Mobile Deposit Bugs Persist 4/5
Mobile deposit of money orders has been broken for several updates running.
DOESNT WORK WITH IPAD????? 1/5
By Not compromised
The old app was obsolete so USAA had us start using this new app. It just tried to update and it is NO LONGER Compatible with IPAD???? I even deleted and reinstalled and it says not compatible with IPAD. What did you do? Can you please give us an app that actually works and will stay working? Great service NOT! I cannot download the app because it says it is not compatible. Now I have NO mobile APP. Thanks a lot!
Early version iPad no longer supported 1/5
My iPad is no longer supported for the USAA App. I'm not going to go buy a new iPad just so I can get the app.
Terrible app. Does not work on deposits. 1/5
26 year USAA member and completely worthless app. Doesn't work 90% of the time, deposits don't work and updates screw up everything. Looking for new bank Mobile app is bare minimum any bank should have. USAA should get their act together as this app is worthless.
iPad 3 no longer supported even though iOS is 1/5
Doesn't support iPhone 5c 1/5
By Hawaiian Roxy
Latest update excludes compatibility with the 5c
Delete app 1/5
By USAA MOBILE
USAA MOBILE APP
Please delete from this I pad immediately!
Has gone downhill fast. 1/5
I used to LOVE USAA. They were so amazing to me in the beginning. I loved that I could deposit a check through the mobile app and it would be available immediately. A couple months ago, things just started going downhill. I deposited a check through the mobile app like I have done many times before, the money goes in, all is good. I paid some credit card bills with that check and all of a sudden I’m getting all these charges. The “image was not usable” is what they said. USUALLY if it is an unusable image, the app would tell me. It did not. So I had to wait 2 weeks to get that straightened out. THEN my next check, they held $400 of the $600 check for TEN BUSINESS DAYS. I mean come on. I understand, a couple days, but seriously? 10? IT WAS THEIR FAULT IN THE FIRST PLACE THAT THE CHECK GOT RETURNED. And now third and final straw, I deposited cash into my PNC account to move to my USAA account($440). This was a week ago and it still says there is $240 being held. I am so done with USAA. I’m closing my accounts with them.
Not User Friendly 2/5
Not a user friendly app at all. Too many menus and complicated to find what you’re looking for. Compared to Navy Federal this app is lacking a lot. Better off using the web version.
New update 3/5
The USAA app works great but ever since the last update, I've been prompted to update every time I open the App Store. I'm not on iOS 11, so I assume that's why it keeps asking if I want to download the last compatible version. Is this really going to continue until I get a new phone with iOS 11? Is there a way to fix the update so it doesn't keep prompting me to update to a version I can't download?
Cannot read checks!! Sad!! 1/5
By Michael Dodson
Originally the app was good. Now it is a failure. It cannot read the printed numbers on the bottom of checks, regardless of the check or the lighting or background. I love USAA. I hate the app.
Newest update 2/5
Not my iPAD 4th gen is obsolete with this new update.
No connection 3/5
This App always tell me that I have no connection when logging on. I usually have to try 3 or 4 times, close the app, put my phone in and out airplane mode just to log on.
Great bank good app 2/5
They’re a great bank and have good apps but lately out of the last few updates... I get this no internet notification and then somehow it shows lte or WiFi dropping off and restarting.
App is unusable 1/5
I have yet to be able to use the iOS app. (I’ve tried sporadically over the last year.)
It throws me in a constant validation loop requiring USAA to send a text message that never comes. When I switch to having them send via email, I validate that way ... and then seconds later it insists on validating a phone number ... via a text message they never send.
Effectively, I am locked out of the app. Since I’ve never seen beyond the validation screen, I can’t tell you if it might be handy or not. I’m stuck with access via my mobile browser.
Review of the App 2/5
Every time I log in for the first time in a day or a few hours, the app cuts off my cellular data. EVERY SINGLE TIME. How is that even possible? I’ve tested it over the weeks just to make sure to not a fluke and it happens every time. The app is up to date and the phone is up to date.
I watch the bars/LTE on the top left, I have full service. I open the app and the bars go to empty and the LTE disappears. The app opens but can’t show accounts or anything because “you don’t have service”. The service comes back within a few seconds and the app makes me log in again, this time without the issue, and i get in successfully.
I’m a software engineer and I have no idea how an app can possibly interfere with the devices ability to get service. It’s nuts.
iPad 3 no longer supported 2/5
App is very useful but can install 2/8/2018 upgrade because my iPad3 is no longer supported.
5 Stars for effort 4/5
Support team responds promptly which is commendable, but even after update with “bug fixes” the app still causes my cell signal to crash and lose connectivity on iPhone X. So I’ll drop my review from 5 Star to 4 star. Will revisit my review after the next update.
No longer happy 1/5
Since I have a 4th generation iPad A1458 i can no longer update the app. I sure hope somebody is reading these reviews because I'm not the only person upset about this!
Doesn’t not allow me to use quick login 1/5
I can’t use quick login with the iPhone X (specially Face ID). In addition, I’m constantly being asked for my password upon logging back into the app after some time, not even pin functionality works.
There is also a notification that the internet connection was lost though it doesn’t seem to have been? The app use to work flawlessly but now it’s a bit cumbersome, please fix it.
Thank you for all your amazing products, and keep up the good work.
Latest update 1/5
I have the USAA Mobile ap installed on I an older model iPad, MC769LL/A, and the latest update gives me a message that the mobile ap is not compatible?????
Does not work 1/5
Latest update does not download to IPad 2.
Usaa mobile 1/5
Won't let me update due to iPad model. Will I spend $1000. Just use this app? I think NOT!
Wonderful service 5/5
By MJ Debonair
Was fine, but now... 1/5
I loved this app. Since update to iOS 11 every time I log in it tells me my internet connection is lost. I’m not even at home. My connection is fine. It is your app that needs fixed.
Developers response says they are aware of it and working on it. I say you need to get a new development team because it’s been this way for months. I can’t even see my account on some days. You are an almost entirely internet based bank. This is a total deal breaker for me. 15 years.... fix this or I’m gone.
My checking account disappeared 1/5
Idk what happen and am eager to call first thing in the morning... again! USAA us telling me I don't have a checking account "would you like to sign up for one" I've been with them for 7 years now and I'm really disappointed!!! I have money being deposited but won't be able to get to it.... now I will probably have to wait and just try to get it send to my other bank! USAA was my GO-TO bank... but now idk if I'll ever use it for banking purposes again...
New IPad not supported 3/5
New app is saying my Ipad is not supported. Is this an error or does this mean my IPad will not be supported anymore with the updated app?
OPSEC Issue 1/5
In light of 20-yr old student who mapped military personnel using Strava in Jan 2018 and the OPM breach in 2014, you would think USAA would instill good security practices. Alas no, they require location services to be turned on every time you make a deposit using the mobile app. In their privacy statement they list the following: “We only share with non-USAA financial companies to service transactions your request.” I’m appalled that USAA either seems ignorant or disinterested in that this type of information that is easily exploitable and tracked. That is unacceptable for an institution claiming in their motto “We know what it means to serve.” If that was true then you would take OPSEC seriously and not hide behind your privacy rules and allow this vulnerability of location of military members to continue.
Won't Run on iPhone 5 1/5
Supports iOS 10.3.3 but not iPhone 5! Not everyone can afford $900 for a new iPhone.