iOS 11 refresh bug 3/5
The app has been working great all this years. With the new ios11 it seems after idle it can not login. Needs to be killed and re-open in order for a refresh.
Crash 7.36.4 1/5
Can’t launch version 7.36.4. I get an immediate crash.
What happened to the smooth app? 2/5
With the most recent update I have not been able to use the app at all. The point of an app is to make life easier. Spending time trying to log in and giving up and using the website is not easier. It takes forever to load and when it finally loads I can’t access my account. What happened?!
Downward trend in performance and UI 2/5
The past year the mobile app has been going downhill. login is slow and buggy , loading times are getting longer , layout is more web than mobile. This was one of the best mobile apps and it’s sad to the degradation in experience.
Unable to update manually added transactions 1/5
By Sherlock Poofy
Causes app to freeze. Wants input for Account field but unable to enter data. Please fix.
Crashes constantly on iPhone8 1/5
Crashes constantly on iPhone 8
Stability issues in iOS 11 2/5
The app was amazing for the last 8 years, but there are some serious compatibility issues with iOS 11.x
The app is unable to use biometrics, and crashes regularly on multiple devices, after being upgraded to iOS 11.0.3. I was able to duplicate on 2 carriers, 4 different local networks, all of which I attempted both with and without a VPN. I’ve reinstalled the application, and have reinstalled iOS, to no avail.
Logging in with biometrics will fail, and you will have to authenticate with PIN. After PIN Auth, you’re redirected to a settings page that allows you to enable biometrics, view the document, and enable the feature. The next time the app starts up, it will take you through the exact same process again, ad infinitum.
Please roll a bug fix in the next patch, and I’ll update my rating and review.
App crashes 1/5
Will not open at all! I have iPhone 8 Plus and have always enjoyed being able to login to USAA to view all of my accounts. When I first got the phone, I had no problems opening the app, but now it won’t open at all. All that shows is the first blue screen with the USAA emblem, then crashes. Please fix this ASAP!
Won’t even open 1/5
iPhone 8 Plus with latest iOS. Won’t even make it past log in screen it just crashes. Makes my signal disappear too when it crashes. Cmon USAA. The last few updates haven’t fixed anything.
Spinning USAA Circle on Login 2/5
Last two releases have suffered from constant spinning USAA circles before login prompt is even given. There is obviously a connection flaw in the app that can only be resolved by hard closing the app and starting again. Needs some stability work USAA app team. Functionality is great but this is a big detractor.
App will not open in iOS 11.0.2 1/5
By Johnny Fin
Was working fine. Upgraded. Now will not open.
Can’t sign on, got the new iPhone 8 and every time you open the app it kills your LTE service and says no internet try again.
Adding upcoming transactions 1/5
By Electro gnome
Adding transactions is goofed up. It asks you for ACCOUNT and when you click it it goes to a blank screen and then dumps you out. Please fix it!
Lastest updates made this app useless 1/5
By Mojo Surf Design
This app used to be great! But now the lastest updates have cause this app to crash constantly. I have to open app 4 to 5 times just to get it to open it crashes that often. This app is really screwed up now. Not sure what happened to what was once an innovative app. Love USAA but they have to get this app squared away again!
Still with a Bug 1/5
Going to the block and unblock a card is so frustrating I come nearly throwing my phone. The app crashes nearly every time either going to the screen or after hitting the block or unblock button. I told them this months ago and no fix has been made. Their dev team should be fired.
Have to change it to 1 star. No support what so ever. At this point I don’t know why I bother with USAA anymore.
Clunky and notifications are broken. 2/5
Unable to attach photos for VPP claim. Won’t allow “special characters” in claim message when all I am using is basic punctuation. Notifications are seemingly impossible to clear. Very frustrating to use, miss USAA being on top of mobile banking app.
Not compatible with IOS 11 1/5
Love the app but it’s not compatible with IOS 11 please fix
Will not open 1/5
Upgraded my phone to the iPhone 8plus. Now it just force closes every time I try to open. Please fix issue.
Great app 4/5
I’m super impressed with the app, works great and it’s easy to navigate. My only complaint is that the tough ID is not working for iOS 11. It allows you to enroll and complete the set up process but when you actually go to use it the first time it tells you there is an issue and it disenrolls you from the quick log on and asks for your pin. Please send out a fix
"Internet Connection Failed" 1/5
The app does not work for iPhone 8. "Internet Connection Failed" everytime. Even when it using WiFi.
Stopped working 2/5
By 16yr customer
Well, it looks like USAA mobile banking is non existent now that the app does not work on iOS 11. I deleted the app and reinstalled the USAA app and it still crashes. Please fix this ASAP!
I miss the multiple check deposit 4/5
I think the Product team messed up with the recent flow change for depositing multiple checks. Before, it was much easier - scan several checks, choose the account and then do the deposit. I wish this feature would come back rather than making me scan, choose account, deposit, scan choose account, deposit. Scan, scan, scan, choose account, deposit is fewer steps for the user. Thanks for reading!
The worse 1/5
This app is trash, it never works. It always says that the internet connection was lost when I’ll have full bars and or connected to wifi. It’s annoying because then I’ll have to go through the internet and do the whole code verifying process just to access my account.
Message Handling 1/5
I loved it when the app was updated to handle messages more like iOS and every other communication tool available: swipe to delete is way better than the clunky desktop-like message handling that’s been there for a long time. Then, after only a few days, you went and broke it again.
Not compatible with iOS 11 1/5
Every time I try to login my LTE turns off and my service bars disappear for a few seconds then it all comes back and the USAA app shows an error. Not even one of my other apps have issues so I know it is not an Apple or Verizon issue. There was an update three days ago for this app which did absolutely nothing. I love USAA but you would think they would have a more competent app team.
Please provide app support for iOS 11.1 Public Beta 2 4/5
Great app, does not support current iOS Beta 2
The new update crashes my phone 2/5
Every time I try to log in I get an error and then I get locked out. Get it together people and fix this quickly.
Doesn’t work with iOS 11 update on my Apple iPhone 8+, it keeps dropping the connection to LTE or WiFi
Mobile Deposits 1/5
New update doesn’t allow mobile deposits!!!!!! Please fix!
incompatible with iOS 11 1/5
Ever since the release of iOS 11, this app will NOT open. I get 2 seconds of logo and an immediate crash in any circumstances.
Mobile deposit 2/5
By The Badge 007
Please bring back the ability to deposit multiple checks into one account. Having to start the deposit process over for every check takes a lot more time.
Touch ID? 2/5
Love app but have tried to use Touch ID iOS 11 and it enrolls me but always an error and have done it several times. Can anyone help?
On last legs with USAA 1/5
I called six times, 6!, to resolve an issue of USAA's making over the past several months. My husband and I are exhausted and exasperated dealing with USAA's inability to handle even seemingly simple tasks, while they incorrectly state that we owe them thousands of dollars in premiums we already paid months (months!!) prior. It is beyond ridiculous and frustrating. We are actively investigating other companies and have already decided we will NEVER open any new accounts with USAA. I don't want to waste as much time as USAA has wasted of mine belaboring the point in this forum, but suffice it to say we are done with USAA.
IOS 11 Issues 3/5
App login/connectivity issues on LTE with iPhone 8 Plus on iOS 11. Website Tech Support’s only suggestion is to uninstall/reinstall. This does not fix the issue. Website Tech Support’s next suggestion is to contact Apple and/or Verizon to have them look into the issue. I have scores of apps on my phone. None of them have any issues when connected to LTE. Wouldn’t logic dictate that, if this were an Apple or Verizon issue, I’d have this problem with one or more of my other apps? I hope USAA can fix this issue soon.
By Wormy mafukin will
I'm not sure why they decided to change the send money feature and use a third party instead of what they had. Used to be you could send money to any USAA member with just their number, but now both parties need to enroll with a new service before sending or receiving. To top it off, the funds used to be in your account instantly, whereas now there is an indefinite wait time from when Zelle says it's been deposited to when the funds actually hit your account.
Why fix something if it isn't broken?
Switch user 1/5
Really liked that I could log on to more accounts than my own. Now the “not you” feature is gone I cannot access other accounts. Please bring this back.
Mobile Deposit Problematic 1/5
I used to be able to make mobile deposits in about a minute. With this new app, it took me 5 minutes to deposit 2 checks. Kept getting "not enough light" error message. Please fix this. Don't like the new look either. There was nothing wrong with the look or feel of Mobile Deposits before; "if it ain't broke, don't fix it." Well, now it's broke, so please fix it.
Constantly makes me re-register for touch 1/5
By Cave master
Ever since updating to iOS 11, this stupid app keeps forcing me to go through registering for touch logins. I gave up after a few times. USAA ain’t what it one was, and this app is just one more straw.....
No credit card details 3/5
By Dan from UP
I have a USAA American Express credit card. My iPad app still doesn't show any transactions, only the total. My USAA Visa works fine. I know that you tried to fix this many months ago. But it till doesn't work. No convenience here when I have to go back to my main computer. 5 stars other than this long-continuing problem.
Something is wrong 1/5
This app has made me RE-Log in and re-enroll in TouchID about a dozen times in the past two days. What gives?!? I’m getting fed up with USAA’s recent rash of incompetence.
Love USAA but the app seems to periodically have issues. 3/5
I love USAA and their customer service! Unfortunately, the mobile deposit function has glitches and right now you can't even deposit or use any other functions that require a keyboard because the keyboard won't appear. This is frustrating since we live overseas and have no access to depositing at a branch. Please, please fix this!! Thank you, from a devoted customer of over 9 years.
unimpressed and crappy app 1/5
By app is not good but deals are
biometrics doesn't work but will ask me to set it up literally every log in. password reset forced me to go through additional screening then asked me questions relevant to my dad in order to authenticate.
oh and their auto insurance was literally 3x the cost of state farm.
New update crashes 1/5
By Caspian black
Used to work like a harm now logs out before it even opens
Drops my lte 2/5
Every time I go to log in when on a cell connection even with full signal, I instantly lose all service and can’t use the app due to the lost connection. Works fine on WiFi.
The app worked fine until the Oct 4 update. Now it won't open at all.
Overpriced Products 1/5
Used to be good company. Not anymore. They are nothing special.
Mobile Deposit 3/5
Love the app but I have to take multiple, up to 20, photos of the check before it will accept it. This is with either my iPhone or iPad. Please fix this.
Fantastic and Reliable just one minor hiccup. 5/5
Love this company and the ease of convenience and just amazing customer service. My only hiccup with the app is that the finger print log in doesn’t quite work once you agree to it. Works for about 20 minutes then error. If that could be tweaked that would make it all perfect.
Solid app 5/5
Edit2: Fixed by uninstalling and reinstalling. :D
iPhone 8, iOS 11, app crashes immediately after opening app.
iPhone 6, iOS 11, no problems.
Edit: updated to 11.0.1, updated USAA mobile app to 7.36.4, still crashes upon opening app