Good enough. Could be better. 3/5
Don’t get me wrong: I favor the USPS above all other shippers and we’ve never had anything but the best of service from the USPS.
I wish the app had *sophisticated* parcel tracking.
I wish the app would let me login with the credentials I already have at the browser website. That way, I could manage my PO Box account.
This is just a rather generic app. The website is more appropriate for most things.
Does not work! 1/5
Will not show tracking history and will not allow me to enter new tracking numbers. App is worthless.
Bad app 2/5
By Heli 3
The UI is horrible. When I try to name something it cuts off most of the name. Deleting something sends you all the way back to the top. Could use a lot of work
I am trying to email about a lost package and when filling out the information the form keeps freezing up and deleting the information.
Can't track 1/5
Can't even paste the tracking number in the app. Useless.
Can’t deliver a package. You don’t need an app. 1/5
4 days so far to take a box that was 78 miles from me day 1 to a post office 135 miles away day 3 where they realized it was the wrong zip code (USPS’ fault not mine or the shipper/I checked - we got it right) and now day 4 maybe it will deliver tomorrow day 5. A box they had at my local post office today, but decided let’s really piss him off and deliver it yet ONE more day late for a total of 5 days.
Why is it UPS and fedex figured it out and you guys can’t? Billions and billions we have pumped into this agency and you still can’t deliver a box?! You don’t need an app. You aren’t ready for prime time yet. Apps are for companies that know what they’re doing.
Close the USPS and privatize it. Contract it out to UPS or Fedex. Save the taxpayer money. Better yet stop delivering mail. 99% of what I get I throw out. It’s junk.
Why if global warming is real are we driving around stuff most people throw away??? Filling up the landfill.
We have email and email is electronic mail. It’s no different. Pull up the mailbox posts, park the vehicles because the USPS after over 200 years of delivering mail - an agency for over 46 years; can’t deliver a BOX in less than 5 days that’s 135 miles away from its destination. If I had know this I would have drove out there and got it myself!
Not a real app 2/5
This is no so much an app as it is just a collection of internet shortcuts. There are no settings in the app for standard options such as “signing in with one touch”. It’s annoying to need to sign in every time I click on a tile in the app. May as well just go to usps.com and sign in without the app taking up unnecessary space on my iPhone since it appears to just take you to the website anyway. I will leave the app on my phone in hopes that the signing in issue can be resolved, but I don’t really see that happening anytime soon.
If it's not broke don't fix it 2/5
I don't know why they updated but is a fail. It was a reliable app with fast updates on packages. I was tracking a package yesterday that it said was to be delivered. It was but, it still said it had not been delivered 8 hours after I had received it. Reliability has become an issue now. I will be removing this app from my phone and hopefully restoring the older version from my laptop.
Ugh.... hasn't gotten any better from my last review. Now the majority of packages are just telling me "on there way to destination" and not telling me where it is located. I use to be able to judge when they would be delivered by what hub the package had passed through but now I can't tell if it's getting closer or going around in circles.
Terrible system 1/5
By Random User 0001
Post Office had a QR code on receipt. Scanned it and it made me do a survey which I could not skip and then asked directed me to Safari to sign up with account to track the shipment. Had to manually type long number in app but at least that worked. No one who designed this has ever actually used the product.
Typical USPS 1/5
Exactly what you expect from our postal service.
USPS Tracking 5/5
By Tiny and Tootsie @671
I have used this for so many years, bugs have been fixed over time. Works well with my IPhone X IOS 11.2.5. I’ve saved tracking number since last year 2017 for my record. I can even edit the name instead of the numbers especially when I order more than two items so I can track which item has arrived.
Beta Testers 1/5
By Wild Spirit
We must be the beta testers for this app because it’s completely worthless. Do yourself a favor and delete it now.
This might be unfair 1/5
But the app is okay, the tracking on the app is horrible. Idk if it’s the service with USPS and not this app but whatever it is. USPS is not ever reliable with me and I absolutely wish places I ordered from would NEVER EVER EVER USE USPS
Removed from my smartphone as useless. 1/5
The scanning device in this tracking app scans receipt codes but then links you only to a survey, no information, no other link to any useful information. You are no better off than just going to the website where you must tediously enter in an endless number. 👎🏼!!
Label will not print!! 1/5
So I can pay for a label with no problems, but there is not a way to print the shipping label over Mobile phone. I’ve had to request a refund numerous times.
Constant bug 2/5
I've had this app for about a year and a half and it is constantly filled with bugs usually the same bugs and it's crazy an app that is vital for the costumer to have constant bugs.
How is USPS still open for business? 1/5
By Yankee Pudding
Either Silicon Valley needs to step and help or let’s just kill this thing because every aspect of the USPS is old, broken and slow...
Works well, but... 3/5
I’ve used this app over many years and it has come a long way. It’s very convenient now and I can paste in my tracking numbers effortlessly. But the problem is, when there are too many tracking numbers, newly added ones won’t appear until one manually deletes some old and expired ones near the bottom. It would really help if there was an Edit -> Select -> Delete function where one can delete multiple old tracking numbers at the same time. As of now, one has to tap on each old tracking number’s “x” which works but it reloads the entire page every time and one has to scroll down from the top all the way again to delete the next tracking number, and so on. I get that there are better apps for tracking but I like using this app and I just wish there was a way to get rid of old tracking numbers in a more efficient manner to be able to add new tracking numbers. I’d even be ok with having the oldest number auto-deleted once a new number is added. But this is really annoying as it currently works. Fix, please?! Thanks!
35 numbers - SO sllloooww to delete tracking 1/5
By 'sippi Fireman
I’ve dropped my review another star. The tracking section automatically adds any number I track to my list of packages. Once I hit 35 packages, I cannot add another number, nor can I track another number until I start to delete old packages from the list. It is unbelievably slow to delete packages. It will take me a solid five minutes to delete 35 packages so I can track a single package. It should be made so that I can swipe left and delete without causing the entire list to refresh. This is what takes so much time.
Bad update 1/5
App Will no longer load tracking info. Avoid this update
IMB Barcode 🧐🤨 1/5
I work at a Mail House and I wonder why does the USPS app does not have a IMB Barcode reader
Wont scan always an error message 1/5
Tried to scan the code on my receipt- takes me to a survey instead. Every time I put in the tracking number I get an error I try it with the dashes like it is on the receipt without dashes without spaces with spaces nothing works it keeps saying it's invalid
So many apps integrate with email and other apps. This one doesn’t. It’d make sense if this app would open in tracking mode when selecting ‘track’ in an email. Instead it opens in safari, then you have to highlight the tracking number, copy, and paste into the app.
Another suggested improvement is this little-known feature called notifications. Now, I know that app notifications is totally new and all but that would be a nice feature instead of having to open the app throughout the day to check the status of a shipment.
Then again, this is the government we’re talking about and USPS is one of the least efficient agencies.
Erased my package tracking numbers 1/5
I’ve been using this app to track return packages. I would just scan in the return label and make a note about the company I was returning to and the item in the package. Easy way to make sure I keep track on returned items and refunds. All was good until 2 days ago I opened the app and all my tracking numbers (10+) were gone! Horrible app.
Not great 2/5
First off I have no clue why you guys didn’t enable the ability to paste tracking numbers into the tracking box. Who wants to write down 13 numbers to then type them back in??? Also when I signed in, I’ve had a usps log in for a long time, it showed my old address (apartment) and showed me the updates of whoever lives there now package delivery status. I’ve never had a problem getting mail at my current residence. I changed my address when I moved into it almost 2 years ago so I changed it again on the app and of coarse it cost me a dollar. Wish I never downloaded the app honestly, Easier to just click the link from the shipper. Not even close to Fedex or Ups apps, step up your game USPS.
Update the pp 1/5
By rubin bethke
Please update the having a lot of problems I can’t track my shipment at all
Ok, but... 1/5
This app is ok, but the tracking info is seriously outdated. I get alerts from the app about four hours after the item actually moves.
The My USPS should be made to be able to open within the app instead of opening a webpage were you need to sign in. If Fedex and UPS can do it so can you. Also if banks are satisfied with fingerprint authority to open their apps, so should the USPS app, instead of having to login on the website it takes you to.
Thanks for putting access to Informed Delivery within the app. Now all that needs to be done is to allow fingerprint authentication to open Informed Delivery, instead of having to enter your username and password every time.
Tracking packages inaccurate 1/5
The app says delivered sometimes and the package wasn’t delivered at all. Like today says arrived then delivered to PO BOX at 7:05am. Umm I don’t have a P.O. box. & they don’t deliver until around 4pm normally. Then I’m left with when will the package arrive now.…??? Often when it says delivered it doesn’t come that day but the next day. So how informed is that when it’s incorrect. Especially when you’re eagerly waiting for the package…it’s a gift too, so disappointed!!!!
Late response 1/5
By Daddy Vanessa
My package has been delayed and I have not recieved a new date for it to come. I went to the post office to see if its there and they said they are currently shipping it to my apt and told me to wait for a day. It’s been 4 days and I havent gotten my package or a new due date.😡🤬
Poor performance 1/5
By g force 111
App works very poorly with IOS 11. Tracking multiple named packages is nearly impossible. Sometimes all logged packages will appear and other times only one will show up. Names are also lost after appearing correctly on several occasions. Nearly useless.
Scan code sends you to a survey 1/5
By Post Al.
One job. USPS ... you had one job. To scan the code on the receipt. Instead I'm sent to a customer satisfaction survey. FAIL.
Scan Feature does not work 1/5
I attempted to scan the QR code.
Every time I center the code with my iPhone, I am prompted with
“are you sure you want to leave this app”
Needs to be optimized for IPhone X. 3/5
The tracking screen is difficult to use on the iPhone X as the ear tabs are colored red but the save button is partially covered by the colored area and difficult to hit Save. Otherwise, the app works fairly well but small things like on main menu when you are given the option to track you type in the number then it doesn’t carry forward to the next screen and you need to re-enter the tracking number.
Just like USPS totally useless 1/5
By A A Appleseed
Sadly the post office has never left the technology of about 1948 which shows horribly when you go to the post office but for them to even try to create an app is not only impossible but laughable. This app is virtually impossible to load and once you do and try to create an account you have to go over and over and over all of the fields filling out your name address phone number creating a username and password security questions etc. And then when it's all over and you push continued it goes back to sat there's an error and to "try again". No matter how many times you try this or how many times you a delete the app and reload it, it just does not want to create any kind of account for you. I doubt if this thing even works. I have a feeling that some old man just put up a logo with the United States postal Service on it without any actual app. I doubt if there really is anything here that works. It's just as bad as going online and trying to track a package. If you know the nightmare of that this is even worse. Just don't bother. Sadly the United States postal service has no desire or interest to upgrade itself or do anything in the 20th century let alone the 21st-century. This is a joke. A useless Joke at that.
Update desperately needed! 1/5
I used to enjoy using this app to track my packages, but it’s a crap shoot whether it tracks a current package or one sent/delivered two weeks ago! An update compatible with the recent IOS updates is desperately needed!
Doesn’t offer the full range of stamps 1/5
By jeannie loves apple
It would be great if his app when it updates would allow users to buy the full range of stamps offered on the website.
Won’t scan code, just keeps bringing me to some website for a survey.
By BC Buz
You cannot even enter a tracking number on this app. The app won't keep the number in memory and therefore won't track it. It keeps getting worse with each update. Why do they bother putting out an app that doesn't work. What a waste of taxpayer money! When you try to scan the QR code you are sent to a survey website. What a joke!
This is my review from last year:
For tracking purposes this app is useless. First of all if you want to scan your tracking number into the app, you can't because the USPS doesn't put a bar code on the receipt so you have to enter in a 20 digit number into the app. After you get done entering the 20 digit number you press the "Track" icon you are sent to a page "Label Formats" and you realize you didn't put any spaces between the numbers. Now you enter a space after every 4th number and press "Track" again & you go back to the "Label Format" page. I went to the post office and the clerks there didn't even know that USPS had an app. This is not the first package that the USPS has lost on me, but it will be the last.
Atrocious. Will track multiple packages and then upon adding another it will erase from view all the other packages!!? Yet when you add the tracking number again, it says it already exists...but won’t display any status. Mickey Mouse coding!!
App loses all the tracking numbers 1/5
By Merle E
Total garbage. It works fine for a while, but then everything you’ve been tracking disappears. No way to recover. Also the link for help in the app is worthless, it just takes you to the website tracking page.
Can't log in to my account. I ship a lot of packages for my business and should be able to log in and track my packages. It won't let me do any of that. Such a disappointment.
Entered a tracking number and nothing happened... 1/5
I entered a tracking number both through the tracking area of the app and through the dashboard and nothing happened. No tracking information no button to get tracking information. Nothing.
Don’t Depend on This 1/5
The main purpose I need this app is to track packages. It’s terrible. I received a package nearly 24 hrs ago and the app still shows its out for delivery expected to come today. The stats’ are confusing; “In Transit to Destination” means headed to the Post Office not your home so don’t get excited. “Arrived at Unit” means it got to the Post Office. Again, don’t get excited.
If all you want is track packages, this app is OK otherwise it’s junk
Ok for tracking, not shipping 3/5
App allows one to create a shipment; but, a label can’t be printed. The whole app is pretty much the USPS website, yet, accessing the site via Safari allows for more functionality, such as printing. App is ok for tracking shipments and that’s about it.
informed delivery has to be on WiFi to view 2/5
It’s a app why can’t I see informed delivery without having to be on WiFi. I should be able to look with at this app even when I don’t have WiFi just my cell service. App needs upgrades.
Bull Hockey 1/5
Got it to scan my code for tracking but ya gotta do a survey. Our postal service is terrible and so is the app. Don’t download!
Scanning function is a failure 1/5
Every time I open the scan function to scan my receipts it directs you to their survey. After you complete the survey, it still won’t let you scan. You keep getting a repeated pop up to compete the same survey over and over.
Set up account with USPS for click and ship. I can sign on using my browser and it works. Tried using ap-got billed-couldn't print from it. Tried again-got billed again-no print. Now have to hassle with refunds. I deleted the ap!