Love it 5/5
I appreciate being able to easily view my investments on my phone. A few other companies still don't even offer an app.
While it seems some others have had problems, so far this app has worked great for me since I've downloaded it over a year ago. TouchID is very convenient as well and I haven't had any problems. Layout and UI is nice and makes it easy to use/view.
Not loading / freezing 2/5
Like the app but it is freezing and not allowing me to use Touch ID or opening
Touch ID 1/5
I am asked to touch the sensor and I do but it says my finger is not recognized and I should use the password. I put my password in and it says I am locked out.
This has happened several times.
Review in song format../ 1/5
🎶 (Song to "Shake your Booty") 🎶
Crash, crash, crash
Crash, crash, crash
Your app crashes
Your app crashes
Oh, you can't, you can't do it very well
This app fails all the time, I can tell
Touch ID fails constantly and keeps freezing and crashing. I love Vanguard but am leaning towards Fidelity because I've been able to access it anytime I want!
Security too paranoid 2/5
This app works on a basic level, but someone at Vanguard is asleep at the wheel when it comes to usability. About half the functions of the app require you to type your password back in, then answer a "security question" to use them. News flash, Vanguard: your desktop web site doesn't do any of this. It's a thousand times more annoying to log in over and over and over on my phone. You simply have to fix this.
Security check 2/5
By Simply witt
These extra security check feature does not work. Once you receive an access code it will not allow you to enter it in the box because there's no alpha numerical field that populates
App stopped working 1/5
App freezes at first screen , doesn't not even go till the login screen
Freezes and crashes 1/5
By Madtown FI
Come on Vanguard, throw some more money into your app budget. Mobile experience is very poor. You guys are too good of a company to fail at mobile apps...
Works for me. 4/5
I see all the reviews here saying that the app doesn't work. Loads just fine for me. It's a bit "older" in design, but provides snapshots of your holdings with the company. Couple of tweaks that would make it better:
❎ Update the balances sooner. The aggregate balance is updated a couple hours after market close, but individual accounts and funds can take 24 hours. (I use Morningstar's app to get more timely updates.)
❎ Show more aggregate info on the home screen. Aggregate balance is good, but what about % returns and actuals dollar returns? Don't want to have to drill down 3 menus to find what I need up front.
Other than that, keep up the good work!
Broken update 1/5
Great initial experience for about 3 months. Then this most recent update has rendered this app useless.
Crashes and stops working 1/5
A reinstall fixed the problem for 1 day. Also, the app doesn't allow certain pages to load, it brings you to a browser version asking you to login again. Permanent delete since so many poor reviews and nothing has been done to fix the app.
Broken update 1/5
Was a very useful/helpful app but as of yesterday it only crashes. Please fix.
Was excited to see new update today (September 6) that "fixed bugs" but unfortunately the Touch ID still doesn't work. Still 1 star rating.
Touch ID Broken 1/5
App stopped working and had to be reinstalled. Now I can no longer switch on Touch ID as the app freezes on the authorization screen.
Worked again for a couple of versions, now broken again:-( You'd think a company like Vanguard would be able to come up with a decent app, like every other small bank.
App was great until last update... now it crashes! 1/5
By J Earp
The now crashes on my iPhone 7 Plus. Very sad since it worked great up until the last update. ☹️
Unable to even open the current version.
Touch ID is awful 1/5
App crashes more often than not and keeps forgetting I enabled Touch ID. It also crashes way too often, especially with Touch ID. Please fix your app! Not usable for me.
Works fine for it's limited functions. 4/5
It seems to work fine for me. At first I said Oh No it's not going to remember my password which I can't remember, but it does support touchID which is good enough.
Works Great 5/5
Advice... don't try to use apps with 10 year old phones. Works great on an iPhone 7.
Broken. Has not worked in weeks. 1/5
No matter how times I uninstall and reinstall, and try again on different days, this app does not work. I used to be able to log on no problems, but starting about a month ago, it stopped working.
I will not be investing more money because this is so frustrating.
How about testing before you release!? 1/5
100% useless app now! You open it and you get a red logo screen. That's it. No functionality. Zero stars until a fix is released. My Fidelity app, on the other hand, works great, as always.
Haven't been able to get past the first screen when loading up the app. Please fix!!!
App doesn't even open
Password field doesn't work 1/5
Can't enter upper case letters in password field.
Password Character Limitation 2/5
I can't log in because the password field isn't long enough for my password
Just doesn't work 1/5
By meets needs, easy to use
App only worked once or twice, and now just doesn't open at all
Unable to open App. 1/5
I love the app, but I have been unable to use the past two versions. It will only open for a second then close. Never leaves the opening screen. Please fix!!!
TouchID makes the app crash 5/5
Usually I like the app, but this version is still broken.
Constant Logins 1/5
Done with this app. First I have to login to the app itself, TouchID works great but now I want to buy or sell and need to enter my password because TouchID isn't good enough. And just for good measure since it's not annoying enough I'll sporadically get asked to answer one of my secret questions. Way to frustrating to use, moving to another broker, just not worth the hassle.
App crashes when trying to open it 1/5
The app is not usable because it crashes when trying to open it.
Poor design. 1/5
It's really sad how a company that is viewed with such high regard in its field has such a low-quality app. If this were the mid-2000's, it would be excusable. But these days, it's really embarrassing. The limited and confusing functions of this app are marred with bugs. If I weren't already a customer, I would've stayed far away from this company based on the performance of the app alone.
Rarely updated to match iOS 2/5
Functional about 90% of the time but crashes frequently after iOS updates. The problem is that Vanguard waits too long to revise its app after the iOS updates. Don't use this app for urgent trades
A breakthrough app 5/5
Not sure what these goonies are talking about. The app does not crash. I would possibly advise upgrading from that iPhone 5s. Get w the program.. or else it will crash.
A lot of good men (and women, feminism is great) have suffered and slaved away, making this one of the most flawless and consistent applications ever. Do I have any of my investments with Vangaurd? No I don't. I do, however, have an investment with you peasants complaining for no reason. The app works. Maybe you should too instead of writing false statements to make you feel better about your father leaving you for a pack a cigs when you were a kid.
Keep up the good work Vanguard team. #blessup
Used to be great 1/5
Suddenly nothing works. It's been over a month of bad reviews. What's up Vanguard?
Cannot see the Federal Funds balance 1/5
Apart from the fact that the Touch ID for this app is pretty useless (I decided not to use it), it's very frustrating that when I look at the list of holdings, I don't see the balance of the Federal Funds account, which I must use as the transaction account. How can I place orders to buy or sell without seeing the funds available to trade? The balance of funds in the Federal Funds account should be listed where the balance of all other holdings, but it isn't.
Logon stopped 1/5
Password not recognized. Locked out after 3rd attempt. No emergency night contact any more. To much cost cutting. Time to move elsewhere. BTW -- Notice they have not responded to all these negatives. Is anyone minding the store😟More:
Not allowing Fund Access transactions in the APP is a DISGRACE. Would reduce by another star if I could. These clowns should be ashamed🤡
Great Company, Bad App 2/5
Its 2017...almost 2018. Everything is mobile. This entire app needs to be rethought - terrible user experience. For a company you trust with your financial future, users need to trust the app too. It's a very real extension of your company and brand.
Makes you second guess keeping your money with a company that can't even maintain an app. Very disappointing.
Not very good 1/5
The app is basically a wrapper for the Vanguard website and a lot of times the desktop website. It also logs me out very frequently.
Hangs at Touch-ID enrollment screen 4/5
No recovery - have to kill the app in app switcher.
Update: latest version posted on July 12 2017 still hangs on TouchID enrollment.
Update2: after fiddling with various combinations of settings I made it to work with TouchID - first enable "remember username" but do NOT say yes to a pop up that prompts to enable Touch ID right away. Instead go to apps settings and enable "stay logged on". Quit and launch app few times (black magic and pixie dust, I know) and only then go to apps settings again and turn on TouchID option. Oh, and don't forget to turn around three times and knock on wood before attempting any of the above ;)
Fix your app!! 1/5
Used to be working flawlessly. Since yesterday, not able to log in at all, got stuck at the Vanguard red screen. Please fix it!!
Won't even load anymore 1/5
Just shows Vanguard's red splash page and closes....started doing that after the last update
Doesn't work 1/5
Just shows the red screen and then crashes.
Unusable app 1/5
How does a brokerage firm as large as vanguard still not have a functional app in 2017? You can use it to check your balance. That's about it. Don't try to buy or sell anything or do any research on the app. There are constant error messages popping up all the time about how it failed to connect to the server. Vanguard, please invest a little $$$ into development of a cleaner user interface on your mobile apps. People do most everything from their smart phones these days. Investors, use a laptop/desktop to buy/sell any funds.
Can't get past red screen 1/5
This app worked fine for me until two days ago. Now it won't do anything except show a red screen with the word Vanguard. Nothing else at all.
Doesn't work anymore 1/5
Was working fine until awhile back I updated the app and it hasn't worked since then. Now it shows the red vanguard screen and does nothing else if you just leave it long enough it will just crash and close out. Hope they get this fixed soon.
What's going on? 1/5
Have had this app for a long time and have had minor login in glitches. As of today the app will not open, displays red vanguard logo and then crashes! Fix this please
Vanguard should be better than this 1/5
By Buster Lopez
Maybe Bogle needs to come back and fix the app. It used to work but is useless now.
Come on Vanguard get your act together.
Worst brokerage app I used so far 1/5
By Polor bears
Worst brokerage app I used so far
App has lost its mind. 1/5
The app asks for a log in after you have already logged in. If you cancel, it logs you out. If you go to the menu instead of logging in again, you can see everything about the accounts. Why the second log in screen?? It doesn't do anything except make you want to close the app. Now, the app asks for a phone number for your id every time you log in. Everytime!
Log in to see your messages and you have to log in again to see your messages. No thanks! The messages cannot be that important.
This is a really poor app.