Face ID doesn’t work on this app 2/5
Face ID works flawlessly for me on every app but Vanguard. On this app, it claims to not recognize me, and then locks my account. I’ve reset my password three times in the past few weeks. It seems to be an app issue not only because it works perfectly in all other applications, but my partner has has the same issue with her vanguard app on her iPhone X.
Crashes after login on my iPhone 7. Won’t even let me set up touch ID. Frustrating.
Needs a lot of design love 2/5
By Chris Calo
The good: I deeply appreciate that the mobile app lets you do seemingly everything you can do on the Vanguard website. And the mobile and desktop versions are fairly well aligned. (Too many companies erroneously think that a good mobile strategy is to offer a subset of just the "on the go" functionality in mobile apps. Thank you, Vanguard, for not falling into this trap.)
The bad: Vanguard sorely needs some design help. And while the aesthetics are really terrible, that's not what I'm talking about. All of the flows and organization are far more complicated than necessary. Everything needs to be rethought, reorganized, and streamlined.
Mediocre app new update crashes on launch 1/5
The new update to the app which was already just so so in terms of usability just crashes on launch with my iPhone X. It’s been a couple of weeks, and it’s not fixed. Surprising given the scale of the operation.
Kept on crashing on iPhone 8 Plus 1/5
It’s been crashing since Sep 2017, still not fixed till today.
By Military med student
Unable to purchase stocks after the most recent update as the app just crashes... please fix vanguard!
Update 15 Feb - still crashes with text message authentication. Can’t use the app. Fix needed.
Crashes instantly on opening after the new version introduced the feed. Deleting and redownloading had no effect. Completely unusable.
Easy Usage 5/5
I find this app easy to use.
Great app 5/5
This app is great, I Love vanguard and their app.
This app is extremely safe in my humble opinion.I recommend Vanguard to all my friends and family.
I’m humbled to be part of vanguard.
Crashing on startup 1/5
Crashing on startup. Has been a problem for at least a week, yet no update. This is basic stuff guys. Obligatory 1 star.
App won’t stay open! 1/5
App crashes every time I log in. I can see the opening page with my balances for about 1-2 seconds and then poof, it crashes and closes! I’m not able to transact any business over my iPhone anymore!
Frustrating app 1/5
I enabled the TouchID which gets me to the dashboard but to do anything else in the app it asks to login again at every step and it’s basically just resizing the web pages into the app which is not a good mobile experience.
Stuck in login loop, cannot buy the dip! 1/5
Great company, great app, first time having trouble with it.
Since the last update, I can view my accounts, but not buy or sell anything. I go to buy, and it asks for my password, which is entered correctly, but then the app does nothing. And so it repeats.
Please fix this asap!
Somewhat working 2/5
Works great to get basic information but once I want to edit anything. The app redirect to web login page. Why I need to login again? This app doesn't make any sense.
Such a bad app 1/5
Why do all the brokerages have such bad websites and apps? Vanguard is just as bad, if not worse than the rest. I can’t even buy funds within the app. The navigation from step to step makes no sense. Please, Vanguard, hire some iOS and UX professionals and invest in your app, which is the tool that millennials want to use!
Log on App 1/5
I cannot log on in my account in the App but I can in the web site - what is the reason?
By maggie rose blue
I love the emails regarding my account and changes that occur thank you Vanguard 👍
Gold Standard 5/5
By Derail Primmer
This week was a tough week on the market. However, despite a minor hit, I’ve never felt more secure that our future and holdings are in great hands, and that my family and I have a bright financial future ahead. If I need something, Whether tips, training, or options to choose from, Vanguard is there to help. There knowledgeable staff is always confident and up to date on regulation. They set the bar for “Gold Standard” service. I’m very confident that we we getting the best service possible with such and up and down market challenges and fully believe that we will (together w/ Vanguard) accomplish our financial goals! Integrity matters, and they have it, and they always have time for the little guy, even me :-)
Keeps crashing 1/5
A second After successfully logging in, the app crashes. Keeps crashing and I cannot log in.
App crashes now 1/5
By Bob Taxpayer
Loved this app up until I could no longer use it. Now It will log in and open to the main account page and then promptly crash. Hope they fix it soon. It’s useless.
Great App but now it’s crashing 5/5
Love the App and company. However , i am able to log and then it crashes. Time after time.
Buggy & Constant Lockouts 1/5
For all the financial institution apps I leverage this one is the only one with constant issues. These start with accessing the app. App constantly locks me out. The app added facial recognition and never worked once while every other app from 5 financial institutions work just fine. Although the Interface and display of you get them are easy to use clearly there are some underlying app issues that must be resolved to stop the constant lockouts.
Login now broken, unusable 1/5
After the latest update the app just greys the screen (preventing the ability to interact with the app) and shows a circular spinning wait timer. Normally it shows a touch ID prompt. I'm not sure if it's the app or backend that's broken. This might be specific to IOS 10[.3.3]. Reinstalling the app allows password-based login but touch ID re-enrollment also hangs at a grey screen. After login simply scrolling thru my accounts causes the whole app to crash.
Great for years; crashes repeatedly now 1/5
For the past few days the app repeatedly crashes on my iPhone 6S plus. The app works fine on my iPad Pro. No way to get tech support for the app. Only way to communicate is with this review. Help!
Would have given 5 stars, but... 1/5
App works fine, just trolls for reviews... one star for being annoying!
Update force me out of my app 2/5
Since the last update, every time I log in to vanguard it will kick me out after a sec. please fix.
Love this app... but can you fix this new bug? 4/5
I have an iPhone X... have used this app seamlessly for years now and love it.
Since the most recent update I can’t buy/sell stock on it since it crashes every time I verify my phone number.
Immediate crash 1/5
By Omnipotent Miao
Fresh install, after login it immediately quit. Where is the QA team?!
Just the basics 4/5
I accessed the Vanguard APP for the first time after having an account for many years. I can check for the transaction history but I can’t find out to check the running total per transaction. I can find that on the website but so far I haven’t found it on the APP.
Needs More Work 2/5
This app does not work very well on a small iPhone SE. The UI looks just like the browser in many sections and does not adjust for screen size. Have to scroll all over to find the Continue buttons. Menus do not stay open. Closed on me before I was done. Would expect more from such a big company. TED where are you? Why is the last review a review of Vanguard and not the app?
Good service, awful app 1/5
UX is not good, Touch ID login works maybe half the time, and the app is essentially just a wrapper around the website.
Love Vanguard, hate this APP 1/5
My employer changed our retirement accounts from T. Rowe Price to Vanguard. I’m not comparing companies but ONLY their iPhone Apps. My T. Rowe Price app was easy to use, intuitive, and, most of all, I could initiate buy and sell orders easily from within the app. With Vanguard’s app, if I try to initiate any kind of transaction, it kicks me to a tiny login screen of their website. So I’m supposed to log in AGAIN on a screen with a font size next to 0. Can’t do it and forced to go to regular PC to do any transactions. Vanguard, you need to take a look at TRP’s App and rebuild yours from the ground up. As it is, this app is basically useless.
Keeps crashing after login. 1/5
Used this app for a while, now can’t login. Keep crashing. Please fix!!! IOS 11.2.5. Tried on my phone IPhone 6plus and wife’s iPhone SE
Good app, but started crashing today 4/5
Is the new app crashing today somehow related to the market? February 5th.
New version keeps crashing 1/5
The app is typically great, but the recent update keeps crashing.
Latest update with My Feed 1/5
By Shri Kulkarni
The app keeps crashing every few seconds after the latest update. Please fix ASAP.
New update has the app foreclosing. Please fix
Crashes right after login now 1/5
Crashes right after login now
Botched latest update 2/5
Crushes constantly in “My Feed”
Brokerage functionality is pretty poor and user experience less than world class 2/5
Compared to the competition the brokerage functionality is very poor and limited. The app login was unavailable today. Hi traffic crashed the site! What a terrible experience especially when relying on a top tier brokerage firm!
The app keep crashing 1/5
By Haotian Li
The app crashes when I open it
Review for App 1/5
By Matt M. Mitchell
It seems a lot of people are reviewing Vanguard the company and not necessarily the app. Vanguard itself is a great investment firm, but this app needs a major revision. It’s slow to log on, the visual aesthetics aren’t pleasing (should remove red borders in favor of white/gray and red-lettered logo, more flat design), there’s no place to see a percentage change in investments, and the overall navigation and user interface is clumsy and difficult. Please invest a bit more in your app!
Kept asking for password AND SMS PIN for everything 1/5
The iOS app is intended for the user to perform investing activities on the go.
Unfortunately, the app FORCE you to enter your password for almost everything that you do. If you have a strong password (20 characters alphanumeric), the app become useless since it so tedious.
I cannot even look at my statement without entering my password AND waiting for the SMS pin to be send.
If this is for security reason, why don’t they do it for the web app? iOS is far more secure than a web browser.
How great is it to check your assets anywhere?
Can’t sign in 1/5
By Lulu bear1234
I can’t sign in. The username will not allow me to enter entire username. So confused
Crash every time 1/5
1/31/18: Still unusable after update. Crash immediately after login, it is been half an year, right after the silly feed add in, it started unusable, is that so hard to fix the issue? Should the app be usable first before adding features?? It is a trading platform not facebook, what is going on there??? Again, iphone 7 plus, with ios 11.2.5
Another failed update, still cashing immediately on iPhone 7 plus with Ios 11.2.2.
Update Dec 10th, update a couple of ago did not fix the issue. People with latest IOS still not able to access the app.
Crash immediately after login every time. I am using iPhone 7 plus with ios 11.2 now. It starts right after last upgrade 1 month ago. I can’t believe Vanguard still not fixed it yet. It is a month no one with latest ios software can access the app. It is crazy this silly mistake can happen in a company Vanguard size.
Horrible UX 1/5
Very confusing, horrible menu. Really consider hiring a design and development team that knows what they are doing to make it easier for users to complete their tasks. Even the simplest of tasks is such a headache.
Everytime I start the app, crash. There is nothing I can do. Please fix it.
Need a version optimized for iPad 2/5
Would like to see the app be optimized for iPad. Fidelity’s app does a great job in this area.
This is a comprehensive and intuitive website from the best mutual fund organization on the planet. What more is there to say?