Freezes and doesn’t work. 1/5
After this app freezes it won’t come back to life. The only way to get it to work is to delete it and re-download it and start over. To date, I have been unable to buy metro tickets and I cannot register my Ventra card. Overall terrible experience.
I’ve never had an issue with this app until it came time to register a new card. The app has frozen up, said my new card was already registered despite just purchasing it from a machine, and keeps giving me error messages. I’ve deleted and reinstalled several times, yet still nothing. Despite saying my card is registered, it still doesn’t show up on the app. There’s no point in having this app until they do some serious updates. I find it hard to believe I’m the only one with these issues. Touch it up, Ventra
Can’t use it 1/5
My app keeps freezing, I sign in I already had 2 registered cards and they won’t show up and when I try to re-register it says they have already been registered... then it goes to a blue background and crashes... so I have to keep deleting and reinstalling it to at least see the bus eta...
Password while adding new credit card. 2/5
So because there’s literally nothing to protect on this app, I never have to use my password. So I’ve forgotten it, it’s definitely a variation of something I use for everything. But I don’t get a chance to keep trying passwords when I want to add money. It sends me all the way back to another screen where I have to refill all my card info in. So thanks, now I know to alway load my card with cash because you guys have hoops that you make ya jump through for literally no reason. Like I need a password to put money on something! It makes more sense to make me type a password every time I swipe my card in public transit. I really hope this makes sense to someone, because based on your app, the makers seem to lack sense.
Good but not great 3/5
It’s a good app but for sure needs some work. When buying a Metra ticket it’s a lot of tapping just to buy 1 ticket. I want a one tap option to buy a ticket, not 4. Also update the app for the iPhone X screen please. Some of the font doesn’t fit on the phone correctly and it’s very bothersome to read. Also I want to delete credit cards off of the app that I don’t use anymore. It won’t let me delete them. Also think about making an Apple Watch application were you can just tap the screen to show your ticket and not have to take out your phone during the busy commute.
New Ventra 1/5
By LOS 24
The new cards that came out this month won’t load how up on the app and neither do my old ventra cards. I have to use the internet (full site version) on my phone to load money and check my balance on the cards. Improvement is greatly needed.
By Jus Nikki
This app is terrible!!! At first, I had no issues but as it of recently my app doesn’t work properly. I had to uninstall and reinstall multiple times and it still doesn’t work. I put in my log in credentials and it still doesn’t work. Get it together 🙄.
It works most of the time, but really needs to be updated and enhanced.
Good - Can Be Better 3/5
By Craig from Downers Grove
A good app. Tracking Ventra cards and the transit track work well. Buying tickets is okay. See suggestion below to improve that.
When using it on Metra you can not hold open the ticket screen and read emails or use other apps without having to jump back and have to do several steps to pull up the app.
Add to Buy Metra Tickets a favorite purchase
Add a Apple wallet option to show the live ticket.
Provide an iWatch option to display the animated ticket.
Terrible terrible software 1/5
Have been trying to change my password for the past 20 mins. It just gives an error without giving any sort of explanation. Very irritating
Doesn’t work 1/5
Decent app, but major issues 2/5
When the app works, it’s actually a decent, easy to use app. However, there are a couple of big issues.
First, you can only transfer monthly passes once. This is not a problem unless you do something like buy a new phone, transfer the pass, and then have to replace the new phone. Can’t transfer a second time.
Second, they say your passes are stored in your phone so you can use them even if you have no connection. In reality, the app will not work without a connection and you can’t get to your passes.
Finally, this is the first pass I’ve tried to purchase on my new phone and my cards are not available and I can’t add new ones. This was not a problem before transferring to my new phone.
I've used this app to buy my monthly Metra ticket for about a year and a half now, no problem. Now today, I tried to buy my ticket as usual, and for some reason all of my credit card information is gone and it will not let me add (or re-add, essentially) any credit card information (the screen remains blank). I've always enjoyed the convenience of this app, but apparently now I will have to waste my valuable time standing in line to buy an antiquated paper ticket which I must now remember to have on me at all times and not lose. I've seen so much advertising for this app, money which would be much better spent on making this a functional app that people can actually use.
Loading a card is a mess 2/5
By Marilyn Monopoly
I use this app daily as I use transit to get everywhere. I track my bus and train and buy metra tickets occasionally - no problems with that. Today, the app wiped out my stored cards. Poof - just gone. When I try to reload my main card, the app tells me it is already registered. Okay, then why isn’t it under ‘ my cards??’ Now, in order to check transit value, I have to enter the card digits and expiration date each and every time. What a pain. App needs help.
Not reliable 1/5
App will not load unless I delete it and re download it. When I re download it, it will not allow me to tap on purchase. Horrible app. We are supposed to rely on this to purchase our transportation.
Terrible app terrible service 1/5
The app does not have the correct train schedules. Huge letdown upon arriving to the station. The tickets are unknowingly stored on your phone and not your account. Don’t worry they let you know after you lost or disposed of your old phone. The only thing this app does correctly is process your payment. And that only works 90% of the time. I would like to note I work with computers/software professionally so this was not user error.
Never opens, constantly loading 1/5
The name pretty much explains it. The app will never open when tapped. It stays on the blue loading screen. Can’t see my balance, can’t load my card, can’t do anything. Totally doesn’t function.
Bad and worst app 1/5
The app is full of bugs and the fields don't appear properly when entering card information.
I don't know why I have to update the app each and every time I close it. I don't know if it's the problem with iOS. Sometimes the app icon doesn't show on the app list. This is so weird.
Hire good developers and pay them well.
Awful experience 1/5
Used it to purchase a train ticket, the ticket screen refused to change and I ended up getting kicked off the train by the conductor in a random town on the way to Chicago. Then Metra wouldn’t even refund my ticket. Do not use this app
not just the app 2/5
Sadly, Ventra.com is as buggy as the app. Password reset on the app resets your pass, but sends one that doesn’t work; on the website, doesn’t even send email
How come DEV won’t update - Crashes 1/5
This thing crashes like holy hell. This kind of uncertainty leads to anxiety issues for Metra users. Right when the ticket collector guy comes.... wait, let me try and restart my phone. 🤦🏽♀️
Desperately needs an update 1/5
Doesn’t open. Stays on the initial blue screen.
No bad but has issues 3/5
I originally downloaded the app about 9 months ago just to monitor and add value to Ventra card. Ok, no problem. I then tried adding a Metra monthly, problem. I entered the wrong zip code for the transit debit issued by my employer. I got an error message without any explanation of what the issue is. I then called Ventra and was told I had to correct zip code and wait 3 business days to reverse payment.
The second issue I encountered was in naming my Ventra card with my name using an apostrophe (‘). No error message but the app would not load my ventra card or Metra tickets. First customer rep didn’t know how to fix. Luckily another call a few hours later to another rep fixed the issue, remove the apostrophe.
Needs Updating 1/5
The app itself was good until recently. When launched, it stays on the blue Ventra screen, even if I force quit or delete and reinstall the app. Such a bummer because I relied on this app for bus and train times.
Functions, but with flaws 1/5
I just witnessed a conductor adamantly insist that he could not "accept" a mans Metra ticket purchased via Ventra on the basis that his phone was set up with an accessibility setting (greyscale) so that he could better see his phone.
How is your UX so short sighted that a color change is the only method by which a trainman can verify a ticket purchase?
Shocked at how un-functional it is. 1/5
By missing my walk to work
1) The train delay alerts only show up a few minutes before the scheduled arrival/departure time - all it does is tell me how long I'll be waiting.
2) Once on a train, that run disappears so I can't see when I'll be arriving into the remaining stations.
3) When a route and direction are listed the next 10 or so trains should be listed. To check the next morning's trains at 10pm, I have to select date, then change the date to tomorrow, then go out and select the time in order to select AM over PM, and change the hour. It's like 6 clicks when it should be 0.
Does not work 1/5
The app does not work for me. I downloaded it, registered, added my Ventra card info, then the next time I go to check the app it won’t load, it sits on the main blue screen and nothing happens. I’ve had to delete the app and re download it multiple times. I’m done!
I’m on my 10th attempt at registering this stupid thing. The app says that “an invalid combination of card data has been submitted”. When I called the phone number to try to register it asked for my PIN. I couldn’t remember it so they emailed a new PIN. I called back and started the whole process over only to be told the new PIN that they just sent me was not the correct PIN. I’m through. I’m deleting the app. I’m cutting the card into pieces and I refuse to ever do business with these mental rejects. I’ve wasted an hour of my life on this 💩. No more.
Can’t load money anymore. 1/5
Unable to add money. Checkout button doesn’t work. Can’t go to work.
Not What I Thought 5/5
By New To the Brand
Originally I downloaded Ventra because I was looking for a good app to check nutrition information for local restaurants. I don’t even know if Ventra provides this information. If it does, the developers made it very hard to find.
Those complaints aside, the app is pretty good at taking payment for train rides. It also holds train schedules and alerts you if they are running late.
So, if you are looking for calories or carb content on local foods, I would try another app. But if you need to pay for train tickets, Ventra is better than any other app on my phone. I’ve literally tried them all, and hands down, Ventra is the only one the conductors will accept.
The app constantly removes all of the cards from my account. When I check on the website everything is the way it should be. The app is really a waste of time.
The app works when it wants to. 1/5
Short and simple. I am experiencing all the same errors that everyone else has stated they are experiencing. Do all your purchases at a kiosk or online. Don’t use this app.
Doesn’t work 1/5
This app has not been able to open past the splash screen for probably the last six or more months. It’s completely useless to me now.
That’s what I’d really give if there was an option. Can’t say how I feel about the app since I can’t get past the blue boot up screen. Maybe one day it’ll work.
Finally in.... WORST APP EVER. IPhone 8 will let me put Metra cards in my basket but won’t let me purchase, no Apple Pay, Chase pay NOTHING. this is ridiculous.
Transit value 4/5
This app is really helpful but I wish they'd allow for you to add money from one card to another and delete cards that don't have any money on them. I have four card on my account from having family visit and them needing cards and I would like to get the money off of that one onto my personal transit card. I also wish you could have a barcode for your cards on the app and use your phone to scan the card in case you leave your card at home.
Works Once Then Done 1/5
This app only works when you download it the first time. It never opens up it only goes to a blue screen every other time, so I have to delete it and re-download the app. It doesn’t store my card even though it says that it has already registered at. Takes forever to add money to it and then I can never use the app so what’s the point? Total waste of time.
Can’t Create an Account 1/5
I can’t create an account using the app. I’ve tried several times over the past few days from different locations (and different internet connections). I keep getting an error message that basically say “...make sure everything is correct”. It doesn’t indicate what might be wrong. Haven’t tried from a computer and not sure I want to invest the time or trust the usability of the app if it’s this hard to even get started.
The train schedule portion works and is handy.
Please add a feature that recognizes Touch-ID 1/5
...we don’t need to have to enter our ID and password on our phone all the time, especially during the frozen weather.
Also the tracker application is awful.
Great for a transit agency 5/5
This app is GREAT, especially compared to the apps offered by transit agencies in other cities.
Can’t get it to work :( 1/5
I really want this app to work. I travel to Chicago often for work and would love to have easy access to my Ventra card without having to dig it out every time I travel or hunt for it to take along. However, my family all purchased ventra cards on a trip a few weeks ago. I “registered” them all... not a single one is available on the app. If I log in online, they are there, but nowhere to be found on the app... It says “0” for My Ventra Cards... and I registered them ON the app! Seems to be useless to me 😕
One of the worst apps on the AppStore. 1/5
Fundamentally doesn’t work.
Disappearing Buses? 1/5
By Josh Samos
Yesterday, -7°, this app said the bus was coming but never arrives did that three more times before I finally took an Uber. So I waited in the freezing cold for over 20 minutes watching a little buses move toward me on the app but then there was no real bus there. I don’t want fake information. I want real-time travel data that will get me to work on time. Wake up CTA
I don’t know how any consumer uses this app 1/5
This app is useless. Once downloaded you cannot add existing cards (states it is already registered). You cannot purchase tickets. Once tickets are in the cart the checkout function doesn’t work. And the first time after the app has been opened it will never properly open again. I have downloaded and reinstalled 3 times. Maybe it was developed for the android platform only? And the Ventra website is equally as useless. Would love to use the metra to go to and from downtown, but looks like driving is less of a headache at this point.. and that’s saying something.
Won’t load 1/5
I’ve seen this in a few different reviews and they really need to fix this.
The app was working great (I used it mainly for metra) but then I moved downtown and got a Ventra Card. I registered my ventra card and now the app won’t load and I occasionally lose my metra tickets. Extremely frustrating.
If I do ever get the app to load (extremely rare), 95% of the time i can’t login and it shows no registered ventra card. But when I can login, I try to re register my ventra card and it says already registered.
The only fix for this is I keep the ventra website loaded on my phone and I add money and such via there. That works fine but the app does not work.
Can’t open? 1/5
App would be great if I didn’t have to re-download it EVERY time I wanted to use it.
Screen keeps freezing on boot up on my iPhone X.
Bad reviews bro I ain't goin 1/5
By Fb:Lincoln clay
I was finna activate my card but these reviews be playin ion know who to believe Ima say f*ck it and just use the browser
Consistent Crashes 1/5
Absolutely useless on an iPhone 6s running iOS 11.2.1. The worst part is that I invested $20 that was supposed to be used for Metra tickets that is now useless (I live 1000 miles away from Chicago and won’t be able to use the balance anytime soon). Thank you for stealing my money, Ventra.
iPhone X issues 1/5
By MissingING More&.More
It simply does not work. I login once. My card isn’t synced, refreshing doesn’t work. Eventually the app just fails with a blue Ventra logo and I have to delete and re-download...same results. It has not worked once!
8 days since emailing the developers and no response.
Crashes and will never launch again 1/5
It runs the first time it’s launched. I sign in. It doesn’t show any of my registered cards. It does let me search the card number and see it’s value. I close the app. The second time it’s launched the entire screen shows the blue Ventra logo background with no functionality. You must uninstall the app and reinstall the app and sign into the app again each time you want to use it.