Locks me out 1/5
The app throws an error that it has been locked, and I cannot get to my account. Even after customer service said that they fixed it. I guess you don't need my business, so I'll keep buying paper tickets.
Won't let me create a password 1/5
By Mom's Weather Service
So I've tried several times to create an account, but it keeps saying it is an "invalid password". I've used upper & lower case, numbers & a special character" as it says to use at least 3 of these... have tried all sorts of combos to no avail. Please Fix!!
Missing important notifications but good ticketing process 3/5
Please add customizable push notifications for Metra service alerts. This is critical for commuters and people who have to travel any distance to get to the Metra.
Also, the Transit Tracker date/time selector is difficult to use. I'd like to see all the trains on a given date.
That being said, the ticketing process is well-designed and easy to use.
You need to add an option where you can add cards that are already registered. Because it won't let me register my new card that's never been used before. It says it's already been registered. You need to fix this because I know a few people with the same problem as me.
Needs Improvement 3/5
I have no complaints with connectivity... I have great service provider to thank for that! And I haven't had to reset my password or anything like that, so this is good! CTA (bus and train) estimates are pretty accurate, which is a major plus! I also love how I can add value to my card via app, and not have to physically go up to a ventra box, this makes my commute so much easier. Especially when I'm running behind schedule.
My troubles come in with the PACE buses. The tracking isn't accurate at all. In fact, it's set and stone with the times. It'd be much better if it was tracked by GPS, similar to the CTA. (Ex. There's a stop at my job scheduled for 5:36 - EVERYDAY, EVERYTIME I check it around 5pm it says the same thing) and the bus is RARELY there at 5:36. Usually within ten minutes before or after.
Secondly, I have a card that I can't register on this app, apparently because it's registered somewhere else. It'd be nice to register the same card on multiple accounts for shared users.
Literally pointless 1/5
By Qu33n 0f Drama
Can't log in to change my password - I've tried 8 different ways of changing my password and it just keeps saying 'error'. And I can't register my new card without updating my password. Nevertheless it made me enter my impossible temporary password like 10 times just to give me the 'error' message. So all in all just a waste of my time.
Paid for ticket, credit card charged, error and no monthly pass. Lost $150. Garbage.
Crash App 2/5
By Dino Do Good
The app keeps crashing and it won't let me see the cards i already have registered
Turned into Horrible Experience 1/5
Worked fine for the first year. Now getting errors all over the place. Have to keep resetting password. Can't refill my card. It literally won't take my money. For anything, going over a month now. Customer service doesn't respond. I should go to the zoo and ask which monkey took over as developer for this app.
Be nice if they integrate the Ventra Card to Wallet 3/5
I mostly use this to manage my Ventra card balance which does the job, but would be nice if I could load the Ventra Card onto my iPhone Wallet so I don't have to pull out the physical card and can just pull out my phone.
Good but needs slot of work asap! 3/5
Just needs a really good update and option to delete old Ventra
Broken app - do not use! 1/5
Buggy user interface. Tickets purchased and processed as transactions by my credit card company, but not showing in app. Horrible!
Horrible app / completely broken 1/5
Ventra' UI design has always been completely incompetent, but the latest update takes the cake: they disabled auto-filling of the card. So I tried to manually turn it back on or add some one time value... and the checkout button does not respond to taps. This app is completely non-functional on the iPhone 6s.
This is a routine occurrence with Ventra's app. Don't count on them ever.
A waste of time. 1/5
I tried to create an account in the ventra application, but it just gave me a non-specific error and told me to try again later. Well, time to delete and buy a plastic card.
Horrible customer service 1/5
By Michael kofoid
Card was suspended by ventra for no reason and they are now trying to get me to buy another card
Issues Entering CC info 1/5
By Alline_Hunnie 👑🐝🍋
After I enter my billing info and select the option to move forward and enter my credit card information nothing appears. Extremely annoying...
Can't even make purchases anymore. Lag. Needs major work.
Stick with your card 1/5
Do not use. Ventra has a major systems integration issue that may cause you major headaches and over-spending.
Purchased a 7-day CTA pass. Works fine with L-train. But on CTA bus, it was denied twice. Then bus showed balance of -$1.75. But app shows balance of $0.00. I added $5 credit just in case.
The next day I was denied access to subway. So I added another 3-day pass to the app using the kiosk. Now my phone can swipe in to subway. But it doesn't show my 3-day pass in the app.
Horrible experience. Waste of money.
Wish I'd just kept my Ventra card.
Gives you the option to buy tickets in app but the page where you input your payment information doesn't allow you to type on it? Virtually useless.
So confusing 1/5
By Kick JJ
To complicated to find out what I'm doing
So many bugs... who codes this junk? 1/5
Not a bad looking app. If only it did what it is supposed to do, it'd be great. Errors all over the place. (I'm connected to a stable wifi network too)
Creating an account... error twice before finally getting it to work.
Annoying password requirements. 3 capital letters, 3 lowercase letters, and 3 numbers or special characters? Not one of each, but three of each. Yay! New password to remember. By the way, why have a minimum of 8 characters if you need 9 characters to fulfill the requirements? Dumb.
Adding Ventra card... error once, then can't add value because the button is greyed out. Guess I'll do it on the website ?
If I'd known every step would be such a hassle, I'd have just started online in the first place.
By J Nickey
Terrible UX. Example, cannot delete credit card selected as primary but no method for selecting alternate as primary.
This application is horrible! 1/5
I have the application more than a year ago. I went to website and updated my info, including my phone number, result application crashed and don't have access to my storage Metra tickets! And other things. I contacted Customer in service by email and by phone. In may last contact by phone the smart idea from the representative was to erase my phone to factory levels and reinstall the fabulous Ventra app. I said I won't do that because I wouldn't risk to lost all the info I have in my phone, her answer: "then you have to go and buy your tickets on paper" amazing answer, isn't it?
Well now I have to deprive myself to ride Metra because I won't pay more for a ticket when I buy it on paper and thank you very much to the customer unserviceable representative!
Wouldn't even let me register 1/5
By Girard Mortier
Tried to register on two different devices, both said my password wasn't acceptable even though I had created one with all of the listed qualifiers.
So much wrong with this app! 1/5
Password is near impossible to create. Can't register Ventra Cards. Ticket purchase for Metra is slow. ETAs are often wrong. What is supposed to make life easier for you is a tremendous pain in the a$&!!!!
Poor design 1/5
Why would you create an app without the ability to use it as a ticket on CTA?! Makes no sense
Who designed the UI on this junk? Obviously someone didn't pass software construction class... It clears all fields when adding a new credit card if you enter the wrong password. Like really? Why am I prompted to input a password if I'm already logged in and adding a new payment method?
Never works 1/5
I have to reset my password every time I use the app.
Impractical design 1/5
app is 🅱️roke
I spent MONEY on this stupid card? 1/5
Let's see I had to register the card with my personal information. Then because I forgot my password - or at least that's what the app claims, I tried to reset the password. No, app just refuses. No explanation, just can't do it. Crap app.
So, I was going to add money to it, but seems like a total waste of time AND money. Forget it. Wasted enough time and money already. Goodbye.
Update fixed many issues 4/5
The purchase process is easy, bus and train tix work fine, could use a better transaction history though.
Watch App? 2/5
Perfect opportunity to use WatchKit and allow users to scan their card digitally via their Apple Watch.
I would use the CTA much more often if this was the case.
I want to like this app 1/5
But too many issues to count now. Continue to get "no connectivity" when trying to track purple line cta during rush hour operating times. Uninstalled and reinstalled the app and now I can't open "favorites" even though I have four saved and have uninstalled and reinstalled and have notifications turned on. Very unreliable if you want to use it to manage your transit.
My 1 star is actually for ease of use in buying, using and reloading my Ventra card...thank goodness I haven't had any issues with that or this app would be totally useless.
Problems using ticket 1/5
While trying to keep a connection setting up the app I accidentally activated a ticket in use! The app doesn't let you cancel the use of a ticket it expired my ticket without even being used. The app is good in theory but it was an enormous waste of money. Needs improvement.
Very good app 5/5
Very good app but could you please make the app to be where you could use your phone to swipe your card in with you go on the bus or train
A Fine Steaming Pile From The CTA 1/5
By John Doakes
Let's start from the start. You go to enter your 16 digit card number, what with spaces every four digits for the HU-MAN READ-A-BILITY and those clever C(un)TAs let you put in those spaces, til you get almost to the end, where you can't type no more them there digits AND, to make it a challenge, you can't remove those spaces. Just type it again. No bother, you got 90 minutes to kill before the next bus anyhow.
App Doesn't Open 1/5
Great theory but I have tried to load the app four times and each time the app opens only after I have downloaded it from the App Store. Once I have gone through the process of selecting my metra tickets and am ready to checkout it won't let me select my payment option or let me add one. Once I close the app and try to reopen it, I get a blue screen and the app never reloads. I spent about thee hours trying. Not worth it!!!
30 day pass useless 1/5
I have the thirty day pass but today it decided to not load even though theres still 2 weeks until expiration. Now it says my pass won't load and I have to pay a reload on top of my pass. Useless.
Wish this app told me what platform the train will be at.
Decent, but... 3/5
Pretty reasonably reliable but when it's off I'm late so I meet it halfway. I arrive at my stop no later than "5 min" away. Also sometimes it just disappears inexplicably from my phone (6s) and has to be re-downloaded.
Needs a lot of work... 1/5
By Amy in Chicago
I've tried three times to add a new credit card for billing and it just won't let me enter any information on the credit card billing screen (after I entered the billing address). It won't even let me put a cursor on any of the fields. I've tried multiple ways ... a big not worth it.
Holiday Weekend Pass feature is bogus 1/5
Instead of including weekend pass and holiday weekend passes under one umbrella, you have to make sure you select the Holiday Weekend Pass or you get robbed of the third day. The programmer could have easily detected cases where it was a holiday weekend and added that third day to your ticket. I'm in need of a job, so give me one and I'll fix your app.
Needs apple pay 3/5
You guys should allow Apple Pay
Inefficient and poorly designed 2/5
Two stars, and only because it does work to purchase and display tickets so is better than paper. But getting there is slow and painful. Too many taps to activate a purchased ticket after launch. Purchasing a Metra ticket requires selecting the line, beginning and ending stations, ticket type and method of payment EVERY TIME. No option to save these choices as a 'favorite' to speed up purchase. Sliding menu interface is clunky and intrusive, why not just use a simple drop down menu like everyone else?
Good But Needs to Be Way Better 3/5
Reloading your CTA cards are fast and easy once you set things up. However the lack of an Apple Wallet, or pay-with-phone feature is surprisingly disappointing. It would help the environment with the cut down on plastic cards being manufactured, and would save us money for lost card replacement which can be up to $50.00
Syncing issues 1/5
On metra today and all of a sudden ventra card goes nuts. My one card disappears and ventra registration screen keeps popping up.
Conductor was upset I couldn't show my metra pass; but it's not my fault the ventra card disappeared and app keeps pushing register screen.
I still have balance on my ventra card. It better be alright. Killing the app did nothing. Card still missing :(
The app just decided to un-sync from my card.. hadn't had an issue until now.
Can't even log in 1/5
I needed to purchase a Metra ticket but the app doesn't let me log in.
Transit value 4/5
This app is really helpful but I wish they'd allow for you to add money from one card to another and delete cards that don't have any money on them. I have four card on my account from having family visit and them needing cards and I would like to get the money off of that one onto my personal transit card.
Difficult to get Metra tickets off of dead phone 1/5
The process to get Metra tickets transferred from a dead phone to a new phone is painful.