Ok app but needs 6/6+/X screen support 2/5
Come on guys, please update the app so it supports the updated screen resolutions. Also ApplePay support for Ventra would be very welcome
no card info 1/5
can’t enter my card info to purchase rides/tickets/etc off of the app
Won't display the tickets it charged me for 1/5
Oh God 2/5
By St. McClain
Please update this app, it is horrible. I can’t close it out and go back in without having to delete the entire app and sign in allllll over again. This is killing me!
Overall Okay, But... 3/5
The app works, but there are small things through that make absolutely no sense. For example, why can't I delete an old Ventra card off the app? or Why can't I remove a debit or credit card? These are simple things to add to the app. Would be great to have an update with them included.
App doesn’t work 1/5
The app downloaded fine at first and I was able to setup my account and register my Ventra card. After doing that, my card never showed up in my account so I restart the app only for it to not open... all I get is a blue screen with the Ventra logo on it.
Works flawless but need Apple Pay support for iPhone X 3/5
Please integrate Apple Pay option with the new phone X.
Blind user 3/5
I love that I can add money to my Ventra card in an accessible way using my phone while standing in front of the card reader when I run out of money on my card. I have had difficulty using the Metra tickets when I purchase them for accessibility reasons, but I’m not quite sure why. I would like to be able to find the bus stops better using the tracking component, for example is it a near side, or a fireside bus stop?
New phone download problem. 2/5
I upgraded my phone and I can’t download my 16 tickets on metra. I contact customer service and no answers. I like the app but at this time totally disappointed.
By clownpuncher jr
A colonoscopy is a more enjoyable experience than using this app.
My app just stopped working 1/5
My app won’t open. I haven’t a clue what occurred.
Nearby tracker needs work 4/5
Really enjoy the app so far. Love the transit tracker and being able to add my frequent bus and 'L' stops to a favorites list. Unfortunately the nearby tracker often shows the bus stop across the street in the direction I don’t want to go. Wish it would show all nearby stops not just one side. Great app for reloading my Ventra card and managing my balance and purchases. Just waiting for a tap to pay feature in app and I will be super happy.
This is actually one of the worst apps I’ve ever used. I have uninstalled/reinstalled it 5 times now and it won’t load my Ventra cards, or let me get into my account to make edits, even though I’ve entered my password correctly 8 times now. Really really awful.
Takes your payment but no train tickets! 1/5
I tried using this app to purchase tickets and my card got charged. No tickets were shown in the app but my card got charged. I am furious. This app is garbage.
ERROR MESSAGE/ PLEASE FIX/UPDATE 1/5
It’s giving me an error message and I couldn’t log into my account. I had go on the actual website to add money. This is bad when you’re in a time crunch and the bus/train is coming. 😡
Apple Pay availability 3/5
I think you guys should think about including the card on Apple Pay and android pay. Just saying it’s 2017
App won’t open! 1/5
I have unlimited data and Wi-Fi. My iPhone is up to date. Except for the initial opening, for some reason i can’t open the app? why is this?
App crashes constantly 1/5
The application crashes constantly and since I bought a 10 ride package I have been unable to access them. Epic failure so far.
Mobile pay 1/5
This app would be 10x better if you could pay from your phone similar to the Starbucks app or many other apps that have this feature. My friends and I would use the app much more frequently if this feature was made available. Thanks.
Excellent app no problems! 5/5
What Chinese medicine are you taking
By L Spoon
Needs connectivity so purchase tickets ahead of time if service is questionable.
Suggestion is to be able to disassociate cards- I have an old (now stolen) card stored that I can't remove with a $0.00 balance.
I think it would be nice to transfer balances between cards (like the way Metra tickets can be purchased with a Ventra card's balance).
Adding a new card is basically impossible the app crashes every time even when updated.
Crash City 1/5
Needs development overhaul. Doesn’t start up nearly every time I open the application. When I do get in, it is useless as my card does not show up and when I try to enter in its information it says its already registered. The UX design is good it just doesn’t perform its basic function enough to be worth it. Needs a 2.0 NOW!
Stupid app 1/5
I'm a student so my Ventra is lost on a monthly basis. Since, when they make one, they use the same 16 digit numbers, Ventra thinks it's already registered but literally nothing is there on my list of Ventras.
Locks me out 1/5
The app throws an error that it has been locked, and I cannot get to my account. Even after customer service said that they fixed it. I guess you don't need my business, so I'll keep buying paper tickets.
Won't let me create a password 1/5
By Mom's Weather Service
So I've tried several times to create an account, but it keeps saying it is an "invalid password". I've used upper & lower case, numbers & a special character" as it says to use at least 3 of these... have tried all sorts of combos to no avail. Please Fix!!
Missing important notifications but good ticketing process 3/5
Please add customizable push notifications for Metra service alerts. This is critical for commuters and people who have to travel any distance to get to the Metra.
Also, the Transit Tracker date/time selector is difficult to use. I'd like to see all the trains on a given date.
That being said, the ticketing process is well-designed and easy to use.
You need to add an option where you can add cards that are already registered. Because it won't let me register my new card that's never been used before. It says it's already been registered. You need to fix this because I know a few people with the same problem as me.
Needs Improvement 3/5
I have no complaints with connectivity... I have great service provider to thank for that! And I haven't had to reset my password or anything like that, so this is good! CTA (bus and train) estimates are pretty accurate, which is a major plus! I also love how I can add value to my card via app, and not have to physically go up to a ventra box, this makes my commute so much easier. Especially when I'm running behind schedule.
My troubles come in with the PACE buses. The tracking isn't accurate at all. In fact, it's set and stone with the times. It'd be much better if it was tracked by GPS, similar to the CTA. (Ex. There's a stop at my job scheduled for 5:36 - EVERYDAY, EVERYTIME I check it around 5pm it says the same thing) and the bus is RARELY there at 5:36. Usually within ten minutes before or after.
Secondly, I have a card that I can't register on this app, apparently because it's registered somewhere else. It'd be nice to register the same card on multiple accounts for shared users.
Literally pointless 1/5
By Qu33n 0f Drama
Can't log in to change my password - I've tried 8 different ways of changing my password and it just keeps saying 'error'. And I can't register my new card without updating my password. Nevertheless it made me enter my impossible temporary password like 10 times just to give me the 'error' message. So all in all just a waste of my time.
Paid for ticket, credit card charged, error and no monthly pass. Lost $150. Garbage.
Crash App 2/5
By Dino Do Good
The app keeps crashing and it won't let me see the cards i already have registered
Turned into Horrible Experience 1/5
Worked fine for the first year. Now getting errors all over the place. Have to keep resetting password. Can't refill my card. It literally won't take my money. For anything, going over a month now. Customer service doesn't respond. I should go to the zoo and ask which monkey took over as developer for this app.
Be nice if they integrate the Ventra Card to Wallet 3/5
I mostly use this to manage my Ventra card balance which does the job, but would be nice if I could load the Ventra Card onto my iPhone Wallet so I don't have to pull out the physical card and can just pull out my phone.
Good but needs slot of work asap! 3/5
Just needs a really good update and option to delete old Ventra
Broken app - do not use! 1/5
Buggy user interface. Tickets purchased and processed as transactions by my credit card company, but not showing in app. Horrible!
Horrible app / completely broken 1/5
Ventra' UI design has always been completely incompetent, but the latest update takes the cake: they disabled auto-filling of the card. So I tried to manually turn it back on or add some one time value... and the checkout button does not respond to taps. This app is completely non-functional on the iPhone 6s.
This is a routine occurrence with Ventra's app. Don't count on them ever.
A waste of time. 1/5
I tried to create an account in the ventra application, but it just gave me a non-specific error and told me to try again later. Well, time to delete and buy a plastic card.
Horrible customer service 1/5
By Michael kofoid
Card was suspended by ventra for no reason and they are now trying to get me to buy another card
Issues Entering CC info 1/5
By Alline_Hunnie 👑🐝🍋
After I enter my billing info and select the option to move forward and enter my credit card information nothing appears. Extremely annoying...
Can't even make purchases anymore. Lag. Needs major work.
Stick with your card 1/5
Do not use. Ventra has a major systems integration issue that may cause you major headaches and over-spending.
Purchased a 7-day CTA pass. Works fine with L-train. But on CTA bus, it was denied twice. Then bus showed balance of -$1.75. But app shows balance of $0.00. I added $5 credit just in case.
The next day I was denied access to subway. So I added another 3-day pass to the app using the kiosk. Now my phone can swipe in to subway. But it doesn't show my 3-day pass in the app.
Horrible experience. Waste of money.
Wish I'd just kept my Ventra card.
Gives you the option to buy tickets in app but the page where you input your payment information doesn't allow you to type on it? Virtually useless.
So confusing 1/5
By Kick JJ
To complicated to find out what I'm doing
So many bugs... who codes this junk? 1/5
Not a bad looking app. If only it did what it is supposed to do, it'd be great. Errors all over the place. (I'm connected to a stable wifi network too)
Creating an account... error twice before finally getting it to work.
Annoying password requirements. 3 capital letters, 3 lowercase letters, and 3 numbers or special characters? Not one of each, but three of each. Yay! New password to remember. By the way, why have a minimum of 8 characters if you need 9 characters to fulfill the requirements? Dumb.
Adding Ventra card... error once, then can't add value because the button is greyed out. Guess I'll do it on the website ?
If I'd known every step would be such a hassle, I'd have just started online in the first place.
By J Nickey
Terrible UX. Example, cannot delete credit card selected as primary but no method for selecting alternate as primary.
This application is horrible! 1/5
I have the application more than a year ago. I went to website and updated my info, including my phone number, result application crashed and don't have access to my storage Metra tickets! And other things. I contacted Customer in service by email and by phone. In may last contact by phone the smart idea from the representative was to erase my phone to factory levels and reinstall the fabulous Ventra app. I said I won't do that because I wouldn't risk to lost all the info I have in my phone, her answer: "then you have to go and buy your tickets on paper" amazing answer, isn't it?
Well now I have to deprive myself to ride Metra because I won't pay more for a ticket when I buy it on paper and thank you very much to the customer unserviceable representative!
Wouldn't even let me register 1/5
By Girard Mortier
Tried to register on two different devices, both said my password wasn't acceptable even though I had created one with all of the listed qualifiers.
So much wrong with this app! 1/5
Password is near impossible to create. Can't register Ventra Cards. Ticket purchase for Metra is slow. ETAs are often wrong. What is supposed to make life easier for you is a tremendous pain in the a$&!!!!
Poor design 1/5
Why would you create an app without the ability to use it as a ticket on CTA?! Makes no sense
Who designed the UI on this junk? Obviously someone didn't pass software construction class... It clears all fields when adding a new credit card if you enter the wrong password. Like really? Why am I prompted to input a password if I'm already logged in and adding a new payment method?