Cloud is hype 1/5
Anything involving a "cloud" seems to fail. Even some games use a cloud and they loose data regularly. This is no different, backed up contacts before getting a new phone, would you know, the recent contacts don't exist. Important phone numbers are gone. Quit with the cloud nonsense and you will quit failing.
Update: There are actually no phone numbers I can directly go through to talk to a person needs the phones keep making me put in a pin and resetting my account pin screwing up everything.
Gotta Have This! 5/5
Absolute necessity to have a secondary back-up to Apple. Risks, at least for me, are just too high not to. Inexpensive, fast, easy.
Quite satisfied with Verizon Cloud 5/5
Apple started charging me for extra cloud space. Verizon Cloud backs up my stuff at no extra cost. It does take a long time but so be it. I think part of that issue is due to where I live. At least my contacts, music and memories are safe.
The worst ever!!!!! 😡 1/5
After 4 hours during which it kept saying 4 minutes left, and counting down to 1 min. Only to bounce back to 4 then 21, then back down, and then it said 43 minutes!!! What the?!? I finally had to cancel because I need to do other things. Why does it take so long? Why after 4 hours is it still not backed up?!? It’s less than 3 gigs for Pete’s sake! And why does it take half an hour to estimate the time it will take to only say like 4 minutes and then take another 4 HOURS to still not finish? Plus it seems to stop unless you keep your phone “awake”. This is the worst. It’s torture.
Plus you can’t set it to back up, you have to do it manually! Was it written back in 1980 for a desktop and not really updated?
This App is Trash 2/5
I don't even know how to use this thing. I opened it to try and back up my phone before getting it repaired. I have an iPhone 6s, it works fine except for the fact that I cracked the screen yesterday. Backup Assist is now obsolete, but it was easy to use.
Too Much Clutter 2/5
By Clayton Ezell
This app was designed with too much stuff. All the stuff going on at the same time takes away from what it is meant to do: backup.
Easy to use 5/5
First time using it because I finally had enough room in my phone. Yesterday I lost all my photos not sure how but the app was able to back up my contacts and the photos that are randomly left
By Super Assessor
So far, very good!
Great App! 5/5
I have an iPhone 7, and the app won't even pass the loading screen. No idea why it won't actually get into the app. App is fully updated as well as my phone.
I click on the app to open it and it starts to load. Once I leave the app and immediately try and go back in, then I'm able to pass the loading screen. Odd that's what I have to do, but at least it works. 3 stars until that bug is fixed and then a 5 star.
No more issues with the app. I’m able to click it and it finally enters the app with no issues. No longer have to leave the app and open the 2nd time to make it work. Finally!!!
Best app on the market 5/5
Love how easy it is to backup my stuff with ease best app available
Backed up all my photos. 5/5
Live that they backup all my photos and videos for free.
Save me 5/5
This has saved me more then once
Haven't been with Verizon for very long but so far I'm very satisfied with it and the App.
Great app!!! 5/5
By Tamar fan 4 life...
App gone bad (This has been fixed) 5/5
By Giant Cyclist
10/04/2017 - This issue has been fixed in recent update THANK YOU
This used to work well, now it won’t open, hour glass just spins forever.
Deleted & found something else.
Great app 5/5
I recently reviewed this app at 1 stars due to the iOS 11 compatibility issues. I feel they should have been ahead of the problem as this is such an essential app but I feel they fixed it pretty quickly. Customer service saw my review and contacted me immediately. It’s an app that you shouldn’t go with out. Thanks for fixing the issues.
By tseggib ckid
What a bug ridden piece of crap! More “bug fixes” same crap!
App works great after update 5/5
The app is back to working great since the update today 😎👍 thanks Verzion for the fast fix.
Doesn't work correctly 1/5
Idk what is up with this app recently, however it's junk now. Half of the time the app won't start-up, and when it does occasionally, it tells me I have used 2gb of my storage but won't show any pictures. Very annoying!
Won’t open 3/5
This morning it prompted me to back up my phone and it won’t open. It just has the first screen with the spinning circle and never does anything. I restarted and the same thing happens. What should I do?
Love using and ordering from this. Simple and efficient!
Hope you're happy because I'm not 4/5
It only took me over an hour to get everything back BUT I HAVE ALL MY PICTURES BACK. If you're unable to log in using your email/username you can log in using your phone number.
The app refused to backup my most current photos so I uninstalled it and downloaded it again and now it's refusing to let me sign in with my previous information on the app and online. I lost photos of deceased family members because of this. Everyone, do yourself a favor and get a flash drive or something more reliable.
Dorsnt work 1/5
Ever since i did the update this app doesn't work .
My overall experience with Verizon 5/5
Verizon is quite possibly the best there is, the best there was and the best they will will ever be.
Will not open 5/5
This app is useless, it will not stay open, every time I open it it just shuts down, update didn't fix the problem.
Originally gave this one star as it wouldn't open, but after a lot of help from the Verizon support team we got the issue fixed and it now works great. Ended up being an account glitch and not the app.
Cloud Savings 5/5
So far so good. Saves pics I don't even want to save! Lol
Backup cloud 2/5
Sometimes it works sometimes it doesn't. I backed up to the cloud my contacts and when I changed phones not on my contacts came back. A back up to the back up I started writing things down on paper.
Life/info saver 5/5
By Stop watch thingy
Slow App Loading Time Since Os 11 Update 3/5
I have very hi-speed WiFi, and most everything else loads quickly over it. Since Os 11 updated, however, followed by the Verizon Cloud update 3 days ago, this app takes forever to load. Please fix!
Dek08 9 5/5
By Shreveport Tiger
Really like app; but, it freezes up often. I am glad that Verizon has made improvements to their Verizon Cloud App.
Great Service 5/5
My family has been with Verizon since they were Alltel and have never had any problems. For 12 years now and wouldn't recommend any other company.
Total Garbage App 1/5
By Another Frustrated parent
When I try to set it up, I get a message that reads "invalid e-mail format specified". There is no directions on how to correct it; I don't see a way to fix it. So, I am stuck and cannot do anything. What a POS!!!!!
Won’t load 1/5
I tried to get into the app and it either bugs out and makes me go back to the home screen or it gets stuck loading :/
Not happy 4/5
I'm not happy that you can't delete contacts other than that it's a great app
Lifesaver! Five thumbs up! 5/5
By Assassin 41
Saved and secured all my pictures when I thought they was all deleted. Great job to the app.
Great way to back up storage 5/5
I'm not very tech savvy and I'm horrible at technology. This is a great way to back up storage!
Used to work 1/5
By Madeline's Mommy1
I’ve had this app for a long while, worked fine, but the last few days it will not load. Just keeps spinning. Very disappointing. If gets fixed will be happy to give 5 stars!!!
Simply the best 5/5
My phone was stolen and so many pics I miss
I don’t want
Love it! 5/5
The app is great! I was running out of storage on my phone and couldn't make back-ups so I downloaded the app and it worked great!
Have never seen it work 1/5
Had to download this app to replace the verizon backup assistant. The app has never opened. You would think these things would be tested before they were put out.
By Supergirl 1974
I always use Verizon cloud! I love it! I use it for pictures and other things
Not much to say backs everything up and displays it nicely👍🏻
By BoA Customer Thru the Years
...to a operational phone !!!
Tiffany slawski 5/5
By The Bomb Mom Of Two Bombs Too
I have been with Verizon (they were Mountain Bell Wireless then) since 1999. Things have changed so much since in a wonderful way. How great to have a separate cloud ☁️ it makes managing pics and things so easy.
Love it! 5/5
Great app 5/5
By C reyes
I just bought a note 8 and had to transfer over 4500 photos, it took a minute for it to complete but I kept thinking oh boy it's going to crash when it's almost done and I'm happy to say that it worked perfectly thanks