This app is doing just what it shows on the icon....going around and around. It has been doing it for 6 f’n days! Draining the battery but not loading. I didn’t want to have to delete it because I pay my Verizon bill with it. I tried turning off the automatic update and tried a soft reboot. I’m using an iPhone 6. Hey developers....if I don’t pay Verizon, they don’t pay you!
My Verizon Cloud is stuck or frozen keeps saying continue and nothing cannot use tried removing all together takes me to same spot
I am only commenting on price and to explain other customer review... 3/5
People don’t realize that with iOS 11, and ONLY on phones containing A10 or A11 Bionic chip (which for laymen means iPhone 7/7s, iPhone 8/8s and iPhone X) a new picture format was introduced, replacing jpeg called HEIF. It allows you to save a picture in 1/2 the file size and preserve identical quality.
Great,right? Well... issue arise SYNCING to devices AND APPS not supporting HEIF and it’s SUPPOSED to revert picture back to jpeg to store when say “moving an HEIF pic to DropBox or likely Verizon’s Cloud App.” But... while that is trying to happen, it’s depending on your settings, it’s likely trying to also sync those pics to your spouses possible iPhone 6S Plus with an A9 chip which ALSO needs it converted to jpeg.
It’s lots of things going on and as a side note their was ANOTHER format “HEVC” (10bit specifically) for VIDEO PLAYING that ALSO saves videos in 1/2 the file size preserving same quality except for VIDEO, and while an iPhone 6S/or 6S Plus or (any A9 chip device) can SAVE the video in that format (unlike HEIF pics which it can NOT SAVE) it can PLAY these HEVC videos.
THEN.... there is also the new “Live Photos” introduced on certain newer iPhones in iOS 11 which are essentially short 3 sec video chips which could also be saved as HEVC 10bit H265 video or not and still be H264 (truly I have not researched) but A8 chips can’t even PLAY HEVC because despite Apple including hardware that could, they’d just have to pay a retroactive patent fee on EVERY iPhone 6/6+ and instead chose to cut support off at the A9 iPhone 6S/6S+. This also explains why your last A8 containing Apple TV 4th gen could NOT PLAY HEVC required for 4K content as well. (and still can’t). Thing is, that “1/2 file size” is NEEDED to save/play 4K b/c they are too large for H264, but people use it to save space shooting 720p & 1080p in HEVC 10bit H265 and it won’t play that either.
Bottom line is not doubt currently saving pics and video to cloud storage and have it be also be PLAYABLE this isn’t as simple a process as people might think, especially when also syncing across multiple iPhone devices, some which support newer formats and some that require it be change to even RECOGNIZE it as a file at all, let alone display or play it. Undoubtedly there must be some bugs people are experiencing because of all the things I said above, but the other reviewer doesn’t understand and iPhone is not an iPhone. iPhone 6/6+ especially is lacking lots of things A9-A11 chips can do and the way us does things. Even way it accesses solid state memory changed with the A9 devices so when a technician asks “What type of device are you running?” There is actually a good reason and even A9 devices like iPhone 6S/6S+ only possess partial abilities of A10 & A11 containing devices and all this matters greatly.
It’s confusing, I get it. It’s advancing things forward and TRYING to support older iOS devices ironically while also supporting multiple PLATFORMS like Android etc too, that are at it’s root when building cloud storage, toss in syncing to older devices that can’t share same formats undoubtedly complicates things and it’s a work in progress.
Great App 5/5
i’ve been using the app for a long time and love the fact that i can have another storage location other than iPhone Cloud.
What a joke 1/5
You guys trick people into “signing” up for this service and then won’t allow people to delete it through the ACTUAL Verizon app. Instead you make us download this app to show your shareholders how “successful” you are. You guys are becoming real pieces of $#!+
Most Interesting 5/5
I love how stories are out together in the right order with music, that’s awesome. This is always interesting to me and I enjoy it very much, thanks.
Awesome app 5/5
I like this app
Always working perfect in both devices
Worst cloud app I ever encountered. And I just got a email saying it was ending and we had to pay for it now, I had to go back and look cause I haven’t been on it in years to see if there was anything important and it was so laggy pulling up the pics, when I’m on boss WiFi and been doing other things so I know it’s not me, that I just was like forget it I’ll lose em. I’m sure this app is done.
Doesn’t work. 1/5
I can’t get past the Terms & Conditions page. It won’t let me press “accept.”
The new update is terrible, it kicked me out and now every time I try to log in it tells me that my information is incorrect. 😡 it doesn’t work at all, there was nothing wrong with it before and I’m going to be very upset if I lose any pictures!!!! I have years worth saved on it. FIX IT!!!!!
Force Closing 3/5
I’ve been a Verizon customer for a few years now and I’ve never had any serious issues with this app until recently. I cannot get the app to load for the life of me every time I try to open it force closes. Not too sure when the last time the app was update as I usually have my phone auto-update. This needs to be fixed ASAP!!!!! Thank you! Once this issue is resolved I will gladly give 5 stars as deserved.
Upgrade to Premium? 2/5
By Doc dregs
I’m tired of all the developers forcing us to upgrade to “premium” in order to maintain our “FREE” access. It’s not that important to me to store in the cloud so I will let this app die it’s slow death. If I need a cloud service I will only pay for one of my choosing! My laptop and expansion drive can hold what’s most important anything else is just not necessary. Sure my hard drive could crash! OMG! Who cares! Our grandparents got along just fine without all this technology. We will survive as well.
Cloud works 5/5
Though no cloud is perfect this cloud is helpful
Seems useless, redundant with Apple cloud 1/5
Confusing to use, not sure how to upload or retrieve photos or docs. No way to know it did anything. And now you want to charge for it.
New charge for cloud 😡 1/5
Completely disappointed after being told backup assistant is obsolete and Verizon Cloud is the way to go only to find out there will suddenly be a monthly charge for service
VerizonCloud rocks!! 5/5
I love this App! That's why it deserves all 5 stars! It's awesome!
Good and bad 2/5
Worked perfect on backing up my contacts to the cloud, but only backed up 40 of 600+ photos and videos on my iPhone. I’ve tried to to back it up numerous times since the initial back up yet it tells me there is no new items to back up.
Photo back up is not what I need from this app 3/5
I back up my pictures in Flikr or google photos. That is what they are designed to do.
What I DONT understand is why this phone back up app does not properly back up contacts (I have multiples of almost every contact in my list. At least give us a way of understanding where all the duplicates are coming from) or the messages and voicemail that are specifically a function of the phone. I cannot figure out why everybody ignores the back up of messages and voicemails. If it is on my phone I should be able to back it up to the cloud and I should have the ability to access this information.
Keeps force closing before the app has finished downloading my pictures back to my phone. When I go back into the app, it starts all over again, and of course keeps duplicating photos that were successfully transferred earlier. GARBAGE.
Since the latest update, I cannot open VerizonCloud 1/5
Please correct this problem!
By Shaggy Biggles
I can only seem to get 3 photos backed up out of 1600
I love it 😍 5/5
By Devil cupcake
It’s great it backs up all my photos I’m so happy that it is backed up
Gonna start charging now 2/5
Gonna charge 5$ a line after you have it delete the photos from your phone to save space way to go verizon as if I don’t pay enough for four lines might be time to switch was a very usefull app
It doesn't work 1/5
By Gabrie Naboychik
Every time I go into the app to delete pictures I can't. I take the time to delete the pictures I select and it says I deleted them but they aren't removed, leaving me with the problem of no storage and a lot of unneeded pictures...
Cloud won’t upload 3/5
Ever since the iOS update, Verizon cloud app won’t upload pictures, automatically or if it tell it to!!! Please fix because I hate iCloud haha
Love it best
So slow I’m raging 1/5
It’s been 12 hours and all of my pictures are still backing up. I just want it to be over with. At this point I’m questioning if it is even worth it. If you have a lot of pictures, buckle up. It’s going to be a long ride.
Verizon Cloud 5/5
By Leroy Fair Jr
A great work app and easy to operate!
Not working 1/5
The app was updated 3 days who & now won’t open. What gives? Every time I click on the app it’ll start to load, screen blacks out and then I’m back on my home screen.
Like It 5/5
Seems to be just fine. Backs up exactly as described for me.
App glitch 1/5
Going back to home screen and the app is not staying open
Never have issues and saves more than apple does but for free. Love it!
I hate this app. They used to have a Verizon backup assistant that was free but when I downloaded this app they automatically enrolled me in a 30 day trial and five dollars after that. In no way shape or form did I even get to pick if I wanted a trial they just picked it for me I’m glad I learned how to delete my account. Scam artists.
iCloud not opening 2/5
Hi, since the latest update on my iPhone 7 Plus iCloud will not open. Th update had to do with the new iPhone X. I even restarted the phone several times by it still won’t open. Thanks for any assistance.
Love it... 5/5
By Sweetie and Tasha
It's free and updates my thousands of pix. What more could I want?
Can’t delete pictures 4/5
Everytime I try to delete pictures I don’t want . It says “items deleted” but they haven’t deleted.
Works alright!!! 3/5
I like it for the most part just don’t like that I have to stay on the app do do my backups.
Honest Reviews 1/5
Thanks to all the review contributors . I haven’t downloaded this yet. The last time that I tried it, it never finished the backup. There were too many buggy issues to deal with. I checked out for over a year. I thought today I’d give it another try. After reading the first few reviews, I am convinced not to go through the madness a second time. Oh, and I love the automatic reply for each bad review. 😂 LOL, really?? Outstanding customer service. Nope, this one is not for me.
Highly convenient! 5/5
Best all-around Cloud-type app...I setup phones daily. I’d prefer restoring them from these backups rather than depending on a customer to remember his or her email addresses and passwords. It works with both Android and iOS phones!
The Worst 1/5
IT. NEVER. WORKS. I haven’t had a successful update in months. It’s worthless.
Didn’t give me a warning that all my pictures were going to be deleted off it, so I didn’t have them backed up to anything else because obviously I thought this Verizon cloud thing was better than iCloud. My mistake...switching to Dropbox. I had pictures on there that I’m can never get back now!
Never ending backup 1/5
Has never completed a backup. Always increases time for completion. Totally frustrated. Told my friends don’t bother.
By Mz Dina
I have a big issue with this app it backs up everything more then once when it backs up. You can go back in and delete pictures that have been repeatedly backed up but who wants to do that especially if you originally have over 5 thousand pictures and you can’t delete any extras when it comes to your contacts. So now I don’t have space because of all of the replicas. Just awful not happy will be discontinuing the service if it’s not fixed. I’ll try to clear it and start over but if it happens again because it’s not fixed then I’m done with it.
App keeps closing as soon as it opens.
By diva nanna
I see where others have rated poorly; I really like it. It is easy to use and easy to retrieve my photos.
Finally it’s working 1/5
By La Gato13
Took 11 months but the Verizon Cloud is finally working on the iPad, why so long to fix the problem? I work in the IT dept and we have to fix problems quickly. As in the same day.
Not impressed 1/5
By Senior Grandma
It does not show all contacts. It says they are there but the list is off by about 75 people
I would rate it 0 if I could 1/5
Your Free Verizon Cloud service will expire on December 22, 2017. To avoid losing your media content, upgrade to a Verizon Cloud Premium option.
If you choose NOT to upgrade, you will still be able to back up and store your contacts, but your stored media content will be removed from the cloud. For instructions on how to download content from your cloud so you don’t lose it, access the Verizon Cloud FAQs here.
With Verizon Cloud Premium you will be able to continue storing all of your photos, videos, music, documents and more.
No use for this app 1/5
The other day I woke up to a phone that had lost all my contacts. I panicked, until I opened my Verizon cloud and was very relieved when I seen they were still there...
Until I hooked up to wi go of coarse and the app started to back up and I saw the contacts disappear in front of my eyes!!
I have restored my phone now and got my contacts back, and when I open this app again all I get is a white screen. (That has happened more than once)
Gonna delete it right after I'm done with this review.