Internet is horrible!!
At this point in time, I'm looking to change my Internet service to another provider.
Customer Service 1/5
Very dissatisfied! I’ve talked to at least 3 people so far about my bill. My contract was supposed to be renewed and my bill to reflect within 24 hours. That wasn’t done.
Terrible Customer service 1/5
Worst customer service I have ever seen. Unbelievable!
Harassing pains 1/5
Verizon doesn't stop!!! If you are 12 seconds late with a bill they will harass you until you can't stand it. My bill was due the 19th. It's the 22nd and they've sent a harassing email and called 3 times after I've asked on numerous occasions for no calls!! They don't appreciate or respect their customers at all. Their customer service department is rude and unprofessional. Find another service if you can!!!!!
Verizon as a whole is the worst company on the planet. I can honestly say that I have never had a good experience with Verizon wireless or Verizon fios, which apparently are two separate companies but are under the same "umbrella." This is a scam that they make impossible to get out of and take pride in stealing money from customers. I absolutely would terminate services with all of Verizon, however I was scammed into a longer contract and can't afford to get out yet.
Works well and convenient for paying bills
By NJz Rome
Great!, very easy to use.
Too expensive!! 1/5
By expensive packages
Prices are unacceptable
Great app 5/5
Easy to use
Horrible customer service . Reconnected and was promised several things I did not receive . Can’t wait to have time to disconnect service .
Good app 5/5
This is a good app it gives direct and useful information and makes paying your bill a breeze. I recommend
Constant re-logins & tracking 2/5
This app could be quite convenient, but is marred by repeated requests for password, but there's no icon to bring up password managers. Verizon is a large enough company they should be able to incorporate the FREE code from AgileBits which puts the password plugins button in the password field.
This app also gets confused with the FiOS Mobile app and connects to the wrong account. The Verizon apps seem to break Apple's sandbox rules and see the other app's login.
Customer Service 5/5
By Body of a Goddess
My customer service representative WAS SUPER AWESOME! She helped me in the biggest way. She has truly made my day!
Poor service 1/5
My service breaks up with every rain or other type of storm that moves in like satellite tv????
Well Executed & Detailed App 5/5
The myFiOS app does it all. It allows you to manage your bill. Change or upgrade your services. Not to mention outstanding automated customer service and troubleshooting.
Love it 5/5
Very easy use and pay my bill thank you!
My FIOS 5/5
It’s simple and easy to use to manage your entire account.
Happy customer 5/5
My family and I are pleased with our Verizon services.
Not a very user friendly system at all!!
Speed slower than advertised 1/5
By J Conflicted
I have run multiple speed tests. My highest value has been 310 M on the download. I do this within inches of the router... I called Technician said "we are only responsible for the speed into the house."
Great speed. Fios Interface needs work 4/5
The Speed of the Internet is Unbeatable. The Interface of the Fios TV, however, needs some serious work. It is frustrating to use the guide to find the channels I subscribe to. I went to options and selected "Subscribed Channels" it still shows everything. Frustrating to have to search through all the channels to find the ones I subscribe to. I guess I will have to manually put my subscribed channels into a Favorites menu. This could be so much easier and the make the user experience so much better.
Thanks for the response. Proving that I am not a robot every time the app fails to recognize me is a bit taxing. Rescinding all paperless methods is inevitable.
Absolutely THE WORST APP 1/5
It refuses to accept my password. I've changed it twice and it still won't let me in to my account! The most frustrating app EVER!!! If I could give it a ZERO I would!
Ruth senese 5/5
By Hairdressers love it too
Please review your security questions for the mobile devices because you can only read the first 5 words but can not read the whole question for security and it will not let you see the full questions.
Besides that- great app and easy!
Thank you for bringing me into the modern technology world!
Verizon Fios app 5/5
I love Fios !!! Reliable and convenient been a customer for 4 + years
The Best Is FIOS !!!! 5/5
Simply the best app and simply the best system FIOS all the way !!!!
Great job guys keep up the good work
If so choose to cancel a subscription, it should allow me to do so at my pleasure. Very annoying!
Amazing app making life easier on so many levels
Why can't I reach a live person after hours ? 1/5
I can't reach anyone by phone or online chat. It is extremely frustrating and irritating. This is one reason I can not stand Verizon, their poorly staffed customer service. I just want one company in America to answer the telephone. Prompts and menus don't cut it all the time.
Over the top 'security' 2/5
Dead password reset links, 6 different captchas, 3 different texts (to the same phone#), won't accept the finder login. Took me 15 goddamn minutes to pay a bill. Different app for internet and cell phone bills. Hate Verizon.
Great Application 5/5
This application is flawless.
Super convenient app 5/5
By Greekdiner 1980
Highly recommend it---easy to enroll on auto pay and to pay bills
Punishment for being a loyal customer 1/5
By Users friendly
Every two years Increasing my bill since 1997, while a new customer gets a half price deal. SAD NEWS!!!
Electronic billing 1/5
By verizon bill
I am set up for auto payment however it seem I always have to pa 2 months of bills why is that and I am always late and receive a late payment and it affects my credit score. I want to figure out why this is happening
Frustrated c santorelli
Competing is futile, Verizon is the very best.
World's Worst Service 1/5
By Bourbon and Branch
New account. Verizon Fios did not issue an account number, and will not recognize the user id and pw I used to establish the new account. The app will not allow me access to my own account to review the invoice. I recommend everyone avoid FIOS if possible. They are the world's worst service.
Fios is way too expensive for what you get
The best 5/5
By Los LT
If you want the best use Verizon. If you want something other than the best go look for lobsters in Maine.
Won't let me sign in! 2/5
Every time I enter the app, it says that I've tried to enter too many times and then it locks itself. I've had to renew my password 3 times. I don't understand!
Needs Touch ID 4/5
By Good Ol Tux
The app works fine but I would like to see the inclusion of Touch ID to login. Thanks
Great App 5/5
By Pealuv's low
Awesome way to pay your bills keep up with what's new with your account !!
Took forever to figure out how to make changes to the amount you want to pay...likely designed that way...
By Miss Lauryn
Made a payment online to restore my service after a sever car accident and never had my service restored. Spoke to three representatives and still no solution. Paid my bill to its entirety and service was still not restored. Go to Xfinity.
Highly recommend this app .
No internet 1/5
By Todor Roy
I am constantly losing internet, bad service!
Hold times and box set up 1/5
The hold times are far to long to call in. I have not been able to get any additional support. It's easier to go in person to the local office however everything has a few. The technician sent us to the office, the office sent us to the number. We are back where we started.
A Thumb Print Away!!! 5/5
I enjoy this app cuz I don't have to type in my password over and over again and making payment is very easy!
Very Good App 5/5
this is a review for the fios app. this is an app review forum not a fios service rant forum. this version of the app has much less advert clutter than some of the previous versions. it is easy to get my fios telephone call logs, check voice mail, missed calls, block numbers & to delete voice messages & call logs.
Terrible app 1/5
App used to be fine. Now, when I try to use it, I have to go through a process that involves putting in a password, using Touch ID, doing the " I'm not a robot " choose the picture that has a car in it nonsense, and when I finally finish all that, it tells me I've timed out and am locked out and have to change my password. So, basically it's useless now.