Was better before update, router speed test menu gone 2/5
After the last update under the speed test menu the router speed test option is gone????
Not working 1/5
Looks like this updated 2 days ago, and it just spins for me- won’t open.
App is terrible 1/5
Constantly logs me out of the app. More secure than my banking website and not needed. If someone wants to go on my phone and pay my cable bill for me then let them
Impossible Tech Support 2/5
Wait time way in excess of 1 hour last two occasions, after automated message said wait time would be 17 and 22 minutes. The only reason mine wait time was that low was bc I finally gave up! I now realize the only hope I had to get answers from FiOS to these nagging tech issues would have been RIGHT WHEN I SIGNED UP, when they were actually concerned I was going to stay and start paying.
Now, we deal with annoying gaps in streamed music play, from all of our devices (doesn't sound like a device problem to me). And we blindly set about relocating our FiOS router, for best reception in a wood frame house (cmon, the gain in download speed and general connectivity was supposed to be MINDBLOWING!). We're not talking steel frame or thick stone blocking our signal.
My suggestion, do even more research than we did up front before you make a move. Good luck!
Does the job, but had to reset Pwd 4/5
This app does the job but for some reason, I had to reset my pwd, and Swype doesn’t seem to work with this MyFios app
Muchos problema para reconocer mi passport si solo quiero pagar mi bill
Fios is fantastic 5/5
By arty's ipod
I can’t say enough about fios. As a cable conversion I wuz nervous at first to be without my news 12 and false sense of security that comes with Cablevision. So after many good stories and a leap of faith I switched to fios years ago and I could not be happier. I would highly recommend them from a quality point first because there is just no comparison in picture quality an spectrum of available options you have. Second customer service is not how some people portray it. They are courteous knowledgeable and professional
So put down whatever you’re doing and get fios now and don’t look back and for all cable hold outs. Guess what. Channel 501 is the equivalent of channel 12 to the extent that it’s local to Long Island news and should have been highly recognized by all. I love it. Thank you fios. I’m arty s. From Wantagh ny.
Take the robot part off this app please 1/5
I hate when the app ask if I am a robot and ask me to pick some pictures, when I’m always on the go I just need to go straight to paying my bill and don’t need all the extra steps
Very Bad internet service 1/5
Speed is way below what ai was promised when I signed up,,, very disappointed.
Awesome Access Freedom 5/5
By Awsone Access App
I really didn't think I would like using Phone Apos for bills, access, etc.
when my computer died on me I depend on my Fios phone app I Love It. Thanks Verizon Fios.
Not user friendly 3/5
Poorly designed up. Does not work with the email you register with. You must enter a user ID. These old fashioned utilities think the world revolves around them and that you will remember you user ID which can change from site to site, rather than an email ID you are more likely to remember.
Great App 5/5
By Leeta Harding
Excellent way to pay bills and check on account details. Love it!
Sign in 1/5
Can’t sign in
App crash fixed 5/5
App was crashing but the problem seems to be fixed. Overall the app is great when it works.
No problems 5/5
By Gary Fuhlog
It’s easy to use and does exactly what you need it to do. Hard to argue with that. Nice simple clean interface too
Bad help 1/5
Got rid of some service and keep
Getting billed for them
Call have them take them off and next month get billed for them again been going on now for 4 month hmmm
App won’t launch on iPhone X 2/5
This app will not load no matter what on my iPhone X. I’m not sure if they don’t realize that we need support for this because I have no other means of paying my bill when I’m on the go other than through the app
Good app 5/5
By BRIAN CAJIGAS
I pay my bills through the app it's works smoothly
App crashes 2/5
Since the update I can’t open the app with fingerprint and password— please fix
Review of app 2/5
By Man from Mass
Latest version quits on its own. Previously Great app. Runing iOS 11 iPhone 7. Basically logs in then quits.
10 Stars* 5/5
Wow it’s pretty cool how many things you can manage through this app. Great service.
Why is a mobile app wasting my time 1/5
With captcha image code nonsense? It needs my *fingerprint* to be opened in the first place, and after all that my LastPass secured password is seen as incorrect? Really?
And now I'm locked out because of *your* failure to code properly and will be forced to use your garbage website that can't handle dynamic IPs and get me stuck in a password reset loop, so thanks for that. Someone thought this was a good idea, please fire that person.
Apps aren't websites, the whole point of my using the app is the convenience of not having to deal with this Bull$&@!
I'm so glad I'm only overpaying you for internet, which might not be for much longer.
Internet is so much faster. Just love it
By Kaseim T.
Internet speeds are not as advertised and the cost is too high.
No tienen canales de tv que a mi me gustan 1/5
By Alex El pirry
Univision es el canal que trasmite la mayoría de los partidos de fútbol mexicano .
GREEDY GREEDY GREEDY 1/5
Offered me low price for 2 YEARS AND RAISED PRICE IN 6 MONTHS BAD COMPANY FIOS IS A GREEDY COMPANY
GREEDY GREEDY GREEDY GREEDY GREEDY GREEDY GREEDY GREEDY
More Hispanic channels 3/5
Need to put Univision back
App crashes when trying to make a payment 2/5
I try to use the Fios app to make my monthly payment but it crashes every time and I end up having to go to the Verizon store. What good is an app if it does not work?
Left fios for cox and now very happy to be back.
Main box is very slow 2/5
They came out and said it’s working fine despite it taking over 30 seconds to change channel
Ready to switch to another vendor
Too expensive wrong billing info 1/5
By Shooka shoo
I wasn’t getting a bill and not a single soul could tell me why. They were sending it to the wrong address!! Then they hit me with a disconnection notice and late payment charges!! I even have online payment options and for three months, NO bill!!! Called to have a tech fix my internet they changed me $70 saying the tech installed my internet. Never again with Fios..service is do bad makes me want to change wireless services too!!!
App doesn’t work. 1/5
I would give it half a star. Horrible
No bang for ur buck 1/5
I don’t get much channels for the amount of money I pay smh ridiculous n I’m locked in for 2 year🤦🏾♂️
Easy to use 5/5
Navigation is easy
Internet speed. 3/5
By Ga Men
Never get up to 1T like you offered
The app doesn’t work!!!! Can’t use the remote feature.
Verizon stinks 1/5
I rather speak to a real person!!!
Not happy 1/5
By Maria grace m
I find fios internet slower than Comcast and a lot of features on Comcast just aren’t there on fios. I don’t understand why I have to pay for some on demand on regular channels
Best service I ever had!!!! 5/5
By janina chong
Keep up the good work!!!!
Security hazard 1/5
Don’t even bother installing this app. It shows WiFi password and there is no way to mask it, even when you are not on your home WiFi it will show password, which is quite lame in this day and age.
I’m very disappointed 1/5
By i need univision back
They cancelled I’ll my Univision package
not happy 2/5
wifi signal is very weak when im just sitting about 12 feet from the router. during the peak time of the day (6-9 pm) the internet speed is very slow. Keep increasing the monthly fees when the service is not as good.
Pay my bill 5/5
By Mary y Tama
Is faster and easy. Love it.
Not satisfied 1/5
By The Donation Account
Wifi is very inconsistent.. thought it was due to my low speeds so I paid for additional Mbps and still the same out come... I literally have to turn off my wifi setting when I get home just to use my apps/internet on my phone.
Zero stars 1/5
Rip off. Cancel service
Worst app - Best app 1/5
By frustrated with verizon
It works intermittently
When it works it’s great
When it doesn’t I get late fees !!!!!
This app needs work
My Fios 1/5
Due date 2/5
As long as there is a amount due, there should always be a due date on the same page as the bill. The app didn’t show it and neither does the paper version I️ received in the mail. Seems very inefficient.
I cancelled my Fios after they continuously raised my rates which I understand they do. But upon my cancellation I was told I would be prorated for that month and I asked if I owed anything and was told I did not and would actually be receiving a check or getting a deposit of that prorated amount. Fast forward 2 months after I canceled my account I get a bill for more than my prorate amount. Not only was I misinformed about receiving money back but I had to pay money I was told I wouldn’t have to. Terrible response and customer service. I was maybe going to go back to Verizon after I moved back into an area that accepts it but after this experience never again